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yes. Hi, Morgan. Good afternoon. I was actually trying to get to Campo. I'm trying to get Campo Walker.\n\nHis name is Campbell, and the surname is Walker. Yeah. I was actually trying to get him in regards to our cybersecurity platform that we presented to him, and we just wanted to follow-up if, you know, EA, if he has already decided. Yeah. No.\n\nIt's alright. Because I I actually emailed him directly, and I was just checking if I can get him on on this line. But yeah. Well, you know, it's alright. Just Alright.\n\nYeah. I I just called because I cannot get him from the from his phone. But, yeah, it's all good. I'll just try to reach out again. But thank you for checking.\n\nYeah. Bye bye.","paragraphs":[{"sentences":[{"text":"Oh, yes.","start":5.7599998,"end":6.24,"sentiment":"neutral","sentiment_score":0.05704950913786888},{"text":"Hi, Morgan.","start":6.24,"end":7.3799996,"sentiment":"neutral","sentiment_score":0.07090113312005997},{"text":"Good afternoon.","start":7.6,"end":9.059999,"sentiment":"neutral","sentiment_score":0.1933305636048317},{"text":"I was actually trying to get to Campo.","start":9.92,"end":12.82,"sentiment":"neutral","sentiment_score":0.04000280180480331},{"text":"I'm trying to get Campo Walker.","start":18.395,"end":20.575,"sentiment":"neutral","sentiment_score":-0.031634534088273845}],"sentiment":"neutral","sentiment_score":0.038638881081715225,"num_words":20,"start":5.7599998,"end":20.575},{"sentences":[{"text":"His name is Campbell, and the surname is Walker.","start":29.72,"end":33.58,"sentiment":"neutral","sentiment_score":-0.003030487439698643},{"text":"Yeah.","start":55.01,"end":55.25,"sentiment":"neutral","sentiment_score":0.010402966290712357},{"text":"I was actually trying to get him in regards to our cybersecurity platform that we presented to him, and we just wanted to follow-up if, you know, EA, if he has already decided.","start":55.25,"end":67.67,"sentiment":"neutral","sentiment_score":0.01913538388202362},{"text":"Yeah.","start":90.22,"end":90.380005,"sentiment":"neutral","sentiment_score":0.02580224722623825},{"text":"No.","start":90.380005,"end":90.54,"sentiment":"neutral","sentiment_score":0.0016673579812049866}],"sentiment":"neutral","sentiment_score":0.014268130058836606,"num_words":45,"start":29.72,"end":90.54},{"sentences":[{"text":"It's alright.","start":90.54,"end":91.18,"sentiment":"neutral","sentiment_score":0.02746078558266163},{"text":"Because I I actually emailed him directly, and I was just checking if I can get him on on this line.","start":91.18,"end":98.555,"sentiment":"neutral","sentiment_score":0.023505243783195812},{"text":"But yeah.","start":98.555,"end":100.65501,"sentiment":"neutral","sentiment_score":0.009495050646364689},{"text":"Well, you know, it's alright.","start":101.755005,"end":103.435005,"sentiment":"neutral","sentiment_score":0.0071488758083432915},{"text":"Just Alright.","start":103.435005,"end":109.53001,"sentiment":"neutral","sentiment_score":0.06484860181808473}],"sentiment":"neutral","sentiment_score":0.02290510545572033,"num_words":32,"start":90.54,"end":109.53001},{"sentences":[{"text":"Yeah.","start":109.53001,"end":109.770004,"sentiment":"neutral","sentiment_score":0.10024115443229677},{"text":"I I just called because I cannot get him from the from his phone.","start":109.770004,"end":114.270004,"sentiment":"neutral","sentiment_score":-0.04054245938147817},{"text":"But, yeah, it's all good.","start":114.810005,"end":116.33,"sentiment":"neutral","sentiment_score":0.28518418967723846},{"text":"I'll just try to reach out again.","start":116.33,"end":118.090004,"sentiment":"neutral","sentiment_score":0.14128537050315312},{"text":"But thank you for checking.","start":118.090004,"end":120.270004,"sentiment":"neutral","sentiment_score":0.1344077929854393}],"sentiment":"neutral","sentiment_score":0.08186263218522072,"num_words":32,"start":109.53001,"end":120.270004},{"sentences":[{"text":"Yeah.","start":122.41,"end":122.65,"sentiment":"positive","sentiment_score":0.3435625433921814},{"text":"Bye bye.","start":122.65,"end":123.39,"sentiment":"neutral","sentiment_score":0.23260125517845154}],"sentiment":"neutral","sentiment_score":0.2695883512496948,"num_words":3,"start":122.41,"end":123.39}]}}]},{"alternatives":[{"transcript":"Good afternoon. This is Morgan speaking. How can I help? Sorry to hear you. Sorry. Surname is Walker, and the first name was? Alright. I don't think I see it. What were you in what was it in regards to? I see. I think the best way to go about this if you could just email it to bristan@mobiles.com.au, and I'll just forward it to him. Yeah. At this stage, I think it's it's the best way to contact him. Yes. No worries. Thank you so much. Have a nice day. 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afternoon. This is Morgan speaking. How can I help? Sorry to hear you. Sorry.\n\nSurname is Walker, and the first name was? Alright. I don't think I see it. What were you in what was it in regards to? I see.\n\nI think the best way to go about this if you could just email it to bristan@mobiles.com.au, and I'll just forward it to him. Yeah. At this stage, I think it's it's the best way to contact him. Yes. No worries.\n\nThank you so much. Have a nice day. Thanks.","paragraphs":[{"sentences":[{"text":"Good afternoon.","start":1.1999999,"end":2.0,"sentiment":"neutral","sentiment_score":0.30584655702114105},{"text":"This is Morgan speaking.","start":2.0,"end":3.3799999,"sentiment":"neutral","sentiment_score":0.2801661714911461},{"text":"How can I help?","start":3.84,"end":4.9,"sentiment":"neutral","sentiment_score":0.2494550347328186},{"text":"Sorry to hear you.","start":16.015,"end":17.395,"sentiment":"neutral","sentiment_score":-0.09865115769207478},{"text":"Sorry.","start":24.43,"end":24.93,"sentiment":"neutral","sentiment_score":-0.02053939551115036}],"sentiment":"neutral","sentiment_score":0.1543355941772461,"num_words":15,"start":1.1999999,"end":24.93},{"sentences":[{"text":"Surname is Walker, and the first name was?","start":25.79,"end":28.210001,"sentiment":"neutral","sentiment_score":-0.010115818935446441},{"text":"Alright.","start":46.524998,"end":47.024998,"sentiment":"neutral","sentiment_score":-0.003731951117515564},{"text":"I don't think I see it.","start":47.085,"end":50.52,"sentiment":"neutral","sentiment_score":-0.05445690328876177},{"text":"What were you in what was it in regards to?","start":50.52,"end":53.58,"sentiment":"neutral","sentiment_score":-0.021769605483859776},{"text":"I see.","start":70.935,"end":71.595,"sentiment":"neutral","sentiment_score":0.04560958966612816}],"sentiment":"neutral","sentiment_score":-0.019921362882962933,"num_words":27,"start":25.79,"end":71.595},{"sentences":[{"text":"I think the best way to go about this if you could just email it to bristan@mobiles.com.au, and I'll just forward it to him.","start":75.97,"end":88.55,"sentiment":"neutral","sentiment_score":0.07644114348416527},{"text":"Yeah.","start":102.590004,"end":102.83,"sentiment":"neutral","sentiment_score":0.012430191971361635},{"text":"At this stage, I think it's it's the best way to contact him.","start":102.83,"end":107.57,"sentiment":"neutral","sentiment_score":0.040969428104849964},{"text":"Yes.","start":107.71,"end":108.21,"sentiment":"neutral","sentiment_score":0.08175037056207657},{"text":"No worries.","start":119.725,"end":120.365,"sentiment":"neutral","sentiment_score":0.09319526329636574}],"sentiment":"neutral","sentiment_score":0.06457953897827282,"num_words":41,"start":75.97,"end":120.365},{"sentences":[{"text":"Thank you so much.","start":120.365,"end":121.665,"sentiment":"positive","sentiment_score":0.48999879509210587},{"text":"Have a nice day.","start":121.805,"end":122.945,"sentiment":"positive","sentiment_score":0.4744376614689827},{"text":"Thanks.","start":124.365,"end":124.84794,"sentiment":"neutral","sentiment_score":0.2307133674621582}],"sentiment":"positive","sentiment_score":0.45427324374516803,"num_words":9,"start":120.365,"end":124.84794}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Good afternoon. This is Morgan speaking. How can I help?\n\nChannel 0: Oh, yes. Hi, Morgan. Good afternoon. I was actually trying to get to Campo.\n\nChannel 1: Sorry to hear you.\n\nChannel 0: I'm trying to get Campo Walker.\n\nChannel 1: Sorry. Surname is Walker, and the first name was?\n\nChannel 0: His name is Campbell, and the surname is Walker.\n\nChannel 1: Alright. I don't think I see it. What were you in what was it in regards to?\n\nChannel 0: Yeah. I was actually trying to get him in regards to our cybersecurity platform that we presented to him, and we just wanted to follow-up if, you know, EA, if he has already decided.\n\nChannel 1: I see. I think the best way to go about this if you could just email it to bristan@mobiles.com.au, and I'll just forward it to him.\n\nChannel 0: Yeah. No. It's alright. Because I I actually emailed him directly, and I was just checking if I can get him on on this line. But yeah.\n\nWell, you know,\n\nChannel 1: Yeah.\n\nChannel 0: it's\n\nChannel 1: At this\n\nChannel 0: alright.\n\nChannel 1: stage,\n\nChannel 0: Just\n\nChannel 1: I think it's it's the best way to contact him. Yes.\n\nChannel 0: Alright. Yeah. I I just called because I cannot get him from the from his phone. But, yeah, it's all good. I'll just try to reach out again.\n\nBut thank you for\n\nChannel 1: No\n\nChannel 0: checking.\n\nChannel 1: worries. Thank you so much. Have a nice\n\nChannel 0: Yeah.\n\nChannel 1: day.\n\nChannel 0: Bye bye.\n\nChannel 1: Thanks.","paragraphs":[{"sentences":[{"text":"Good afternoon.","start":1.1999999,"end":2.0,"sentiment":"neutral","sentiment_score":0.30584655702114105},{"text":"This is Morgan speaking.","start":2.0,"end":3.3799999,"sentiment":"neutral","sentiment_score":0.2801661714911461},{"text":"How can I help?","start":3.84,"end":4.9,"sentiment":"neutral","sentiment_score":0.2494550347328186}],"sentiment":"neutral","sentiment_score":0.2730177938938141,"channel":1,"num_words":10,"start":1.1999999,"end":4.9},{"sentences":[{"text":"Oh, yes.","start":5.7599998,"end":6.24,"sentiment":"neutral","sentiment_score":0.05704950913786888},{"text":"Hi, Morgan.","start":6.24,"end":7.3799996,"sentiment":"neutral","sentiment_score":0.07090113312005997},{"text":"Good afternoon.","start":7.6,"end":9.059999,"sentiment":"neutral","sentiment_score":0.1933305636048317},{"text":"I was actually trying to get to Campo.","start":9.92,"end":12.82,"sentiment":"neutral","sentiment_score":0.04000280180480331}],"sentiment":"neutral","sentiment_score":0.06875605901171054,"channel":0,"num_words":14,"start":5.7599998,"end":12.82},{"sentences":[{"text":"Sorry to hear you.","start":16.015,"end":17.395,"sentiment":"neutral","sentiment_score":-0.09865115769207478}],"sentiment":"neutral","sentiment_score":-0.09865115769207478,"channel":1,"num_words":4,"start":16.015,"end":17.395},{"sentences":[{"text":"I'm trying to get Campo Walker.","start":18.395,"end":20.575,"sentiment":"neutral","sentiment_score":-0.031634534088273845}],"sentiment":"neutral","sentiment_score":-0.031634534088273845,"channel":0,"num_words":6,"start":18.395,"end":20.575},{"sentences":[{"text":"Sorry.","start":24.43,"end":24.93,"sentiment":"neutral","sentiment_score":-0.02053939551115036},{"text":"Surname is Walker, and the first name was?","start":25.79,"end":28.210001,"sentiment":"neutral","sentiment_score":-0.010115818935446441}],"sentiment":"neutral","sentiment_score":-0.011273994110524654,"channel":1,"num_words":9,"start":24.43,"end":28.210001},{"sentences":[{"text":"His name is Campbell, and the surname is Walker.","start":29.72,"end":33.58,"sentiment":"neutral","sentiment_score":-0.003030487439698643}],"sentiment":"neutral","sentiment_score":-0.003030487439698643,"channel":0,"num_words":9,"start":29.72,"end":33.58},{"sentences":[{"text":"Alright.","start":46.524998,"end":47.024998,"sentiment":"neutral","sentiment_score":-0.003731951117515564},{"text":"I don't think I see it.","start":47.085,"end":50.52,"sentiment":"neutral","sentiment_score":-0.05445690328876177},{"text":"What were you in what was it in regards to?","start":50.52,"end":53.58,"sentiment":"neutral","sentiment_score":-0.021769605483859776}],"sentiment":"neutral","sentiment_score":-0.03224526033462847,"channel":1,"num_words":17,"start":46.524998,"end":53.58},{"sentences":[{"text":"Yeah.","start":55.01,"end":55.25,"sentiment":"neutral","sentiment_score":0.010402966290712357},{"text":"I was actually trying to get him in regards to our cybersecurity platform that we presented to him, and we just wanted to follow-up if, you know, EA, if he has already decided.","start":55.25,"end":67.67,"sentiment":"neutral","sentiment_score":0.01913538388202362}],"sentiment":"neutral","sentiment_score":0.018878548070514464,"channel":0,"num_words":34,"start":55.01,"end":67.67},{"sentences":[{"text":"I see.","start":70.935,"end":71.595,"sentiment":"neutral","sentiment_score":0.04560958966612816},{"text":"I think the best way to go about this if you could just email it to bristan@mobiles.com.au, and I'll just forward it to him.","start":75.97,"end":88.55,"sentiment":"neutral","sentiment_score":0.07644114348416527}],"sentiment":"neutral","sentiment_score":0.07406948549816242,"channel":1,"num_words":26,"start":70.935,"end":88.55},{"sentences":[{"text":"Yeah.","start":90.22,"end":90.380005,"sentiment":"neutral","sentiment_score":0.02580224722623825},{"text":"No.","start":90.380005,"end":90.54,"sentiment":"neutral","sentiment_score":0.0016673579812049866},{"text":"It's alright.","start":90.54,"end":91.18,"sentiment":"neutral","sentiment_score":0.02746078558266163},{"text":"Because I I actually emailed him directly, and I was just checking if I can get him on on this line.","start":91.18,"end":98.555,"sentiment":"neutral","sentiment_score":0.023505243783195812},{"text":"But yeah.","start":98.555,"end":100.65501,"sentiment":"neutral","sentiment_score":0.009495050646364689}],"sentiment":"neutral","sentiment_score":0.022036718411578074,"channel":0,"num_words":27,"start":90.22,"end":100.65501},{"sentences":[{"text":"Well, you know,","start":101.755005,"end":102.795006,"sentiment":"neutral","sentiment_score":0.009231253837545713}],"sentiment":"neutral","sentiment_score":0.009231253837545713,"channel":0,"num_words":3,"start":101.755005,"end":102.795006},{"sentences":[{"text":"Yeah.","start":102.590004,"end":102.83,"sentiment":"neutral","sentiment_score":0.012430191971361635}],"sentiment":"neutral","sentiment_score":0.012430191971361635,"channel":1,"num_words":1,"start":102.590004,"end":102.83},{"sentences":[{"text":"it's","start":102.795006,"end":103.035,"sentiment":"neutral","sentiment_score":0.0016427922528237104}],"sentiment":"neutral","sentiment_score":0.0016427922528237104,"channel":0,"num_words":1,"start":102.795006,"end":103.035},{"sentences":[{"text":"At this","start":102.83,"end":103.310005,"sentiment":"neutral","sentiment_score":-0.006725766696035862}],"sentiment":"neutral","sentiment_score":-0.006725766696035862,"channel":1,"num_words":2,"start":102.83,"end":103.310005},{"sentences":[{"text":"alright.","start":103.035,"end":103.435005,"sentiment":"neutral","sentiment_score":0.006407825276255608}],"sentiment":"neutral","sentiment_score":0.006407825276255608,"channel":0,"num_words":1,"start":103.035,"end":103.435005},{"sentences":[{"text":"stage,","start":103.310005,"end":103.810005,"sentiment":"neutral","sentiment_score":-0.005172621458768845}],"sentiment":"neutral","sentiment_score":-0.005172621458768845,"channel":1,"num_words":1,"start":103.310005,"end":103.810005},{"sentences":[{"text":"Just","start":103.435005,"end":103.595,"sentiment":"neutral","sentiment_score":0.010862603783607485}],"sentiment":"neutral","sentiment_score":0.010862603783607485,"channel":0,"num_words":1,"start":103.435005,"end":103.595},{"sentences":[{"text":"I think it's it's the best way to contact him.","start":103.950005,"end":107.57,"sentiment":"neutral","sentiment_score":0.055122672021389006},{"text":"Yes.","start":107.71,"end":108.21,"sentiment":"neutral","sentiment_score":0.08175037056207657}],"sentiment":"neutral","sentiment_score":0.05754337188872424,"channel":1,"num_words":11,"start":103.950005,"end":108.21},{"sentences":[{"text":"Alright.","start":109.21001,"end":109.53001,"sentiment":"neutral","sentiment_score":0.11883459985256196},{"text":"Yeah.","start":109.53001,"end":109.770004,"sentiment":"neutral","sentiment_score":0.10024115443229677},{"text":"I I just called because I cannot get him from the from his phone.","start":109.770004,"end":114.270004,"sentiment":"neutral","sentiment_score":-0.04054245938147817},{"text":"But, yeah, it's all good.","start":114.810005,"end":116.33,"sentiment":"neutral","sentiment_score":0.28518418967723846},{"text":"I'll just try to reach out again.","start":116.33,"end":118.090004,"sentiment":"neutral","sentiment_score":0.14128537050315312}],"sentiment":"neutral","sentiment_score":0.07379999517330102,"channel":0,"num_words":28,"start":109.21001,"end":118.090004},{"sentences":[{"text":"But thank you for","start":118.090004,"end":119.39,"sentiment":"neutral","sentiment_score":0.1555605959147215}],"sentiment":"neutral","sentiment_score":0.1555605959147215,"channel":0,"num_words":4,"start":118.090004,"end":119.39},{"sentences":[{"text":"No","start":119.725,"end":119.965004,"sentiment":"neutral","sentiment_score":0.05486238747835159}],"sentiment":"neutral","sentiment_score":0.05486238747835159,"channel":1,"num_words":1,"start":119.725,"end":119.965004},{"sentences":[{"text":"checking.","start":119.770004,"end":120.270004,"sentiment":"neutral","sentiment_score":0.04979658126831055}],"sentiment":"neutral","sentiment_score":0.04979658126831055,"channel":0,"num_words":1,"start":119.770004,"end":120.270004},{"sentences":[{"text":"worries.","start":119.965004,"end":120.365,"sentiment":"neutral","sentiment_score":0.13152813911437988},{"text":"Thank you so much.","start":120.365,"end":121.665,"sentiment":"positive","sentiment_score":0.48999879509210587},{"text":"Have a nice","start":121.805,"end":122.445,"sentiment":"positive","sentiment_score":0.5371809999148051}],"sentiment":"positive","sentiment_score":0.46288328990340233,"channel":1,"num_words":8,"start":119.965004,"end":122.445},{"sentences":[{"text":"Yeah.","start":122.41,"end":122.65,"sentiment":"positive","sentiment_score":0.3435625433921814}],"sentiment":"positive","sentiment_score":0.3435625433921814,"channel":0,"num_words":1,"start":122.41,"end":122.65},{"sentences":[{"text":"day.","start":122.445,"end":122.945,"sentiment":"neutral","sentiment_score":0.2862076461315155}],"sentiment":"neutral","sentiment_score":0.2862076461315155,"channel":1,"num_words":1,"start":122.445,"end":122.945},{"sentences":[{"text":"Bye bye.","start":122.65,"end":123.39,"sentiment":"neutral","sentiment_score":0.23260125517845154}],"sentiment":"neutral","sentiment_score":0.23260125517845154,"channel":0,"num_words":2,"start":122.65,"end":123.39},{"sentences":[{"text":"Thanks.","start":124.365,"end":124.84794,"sentiment":"neutral","sentiment_score":0.2307133674621582}],"sentiment":"neutral","sentiment_score":0.2307133674621582,"channel":1,"num_words":1,"start":124.365,"end":124.84794}]},"summary":{"result":"success","short":"A customer is trying to get in touch with someone named Ace Walker, but is having trouble reaching them. The customer suggests sending an email to brappy disbursement@chicks.com to forward to Walker. The customer also mentions trying to reach Ace Walker directly and decides to send an email again."},"intents":{"segments":[{"text":"Surname is Walker, and the first name was? His name is Campbell, and the surname is Walker. Alright.","start_word":35,"end_word":52,"intents":[{"intent":"Collect contact information","confidence_score":0.00014830785}]}]},"sentiments":{"segments":[{"text":"Good afternoon. This is Morgan speaking. How can I help? Oh, yes. Hi, Morgan. Good afternoon. I was actually trying to get to Campo. Sorry to hear you. I'm trying to get Campo Walker. Sorry. Surname is Walker, and the first name was? His name is Campbell, and the surname is Walker. Alright. I don't think I see it. What were you in what was it in regards to? Yeah. I was actually trying to get him in regards to our cybersecurity platform that we presented to him, and we just wanted to follow-up if, you know, EA, if he has already decided. I see. I think the best way to go about this if you could just email it to bristan@mobiles.com.au, and I'll just forward it to him. Yeah. No. It's alright. Because I I actually emailed him directly, and I was just checking if I can get him on on this line. But yeah. Well, you know, Yeah. it's At this alright. stage, Just I think it's it's the best way to contact him. Yes. Alright. Yeah. I I just called because I cannot get him from the from his phone. But, yeah, it's all good. I'll just try to reach out again. But thank you for No checking. worries.","start_word":0,"end_word":211,"sentiment":"neutral","sentiment_score":0.04580731317400932},{"text":"Thank you so much. Have a nice Yeah.","start_word":212,"end_word":219,"sentiment":"positive","sentiment_score":0.4866666793823242},{"text":"day. Bye bye.","start_word":220,"end_word":222,"sentiment":"neutral","sentiment_score":0.24652887880802157},{"text":"Thanks.","start_word":223,"end_word":223,"sentiment":"positive","sentiment_score":0.34536266326904297}],"average":{"sentiment":"neutral","sentiment_score":0.06676638308650493}}}}