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One two five nine two seven. Mhmm. Okay. Yeah. So that I can also report it to Lindham. Yeah. I just messaged just send that message. Yeah. I already sent one. Okay. Okay then. I'll also report this to Lindham. Yeah. I'll I'll log a ticket. Mhmm. Yeah. I understand. Take your time. Thank you. 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Dom. Good morning. Mhmm. Mhmm. Okay.\n\nOkay. Let me just check it as the portal. There's still no session found here at the Lindham Port Sure. Username, one two five yeah. One two five nine two seven.\n\nMhmm. Okay. Yeah. So that I can also report it to Lindham. Yeah.\n\nI just messaged just send that message. Yeah. I already sent one. Okay. Okay then.\n\nI'll also report this to Lindham. Yeah. I'll I'll log a ticket. Mhmm. Yeah.\n\nI understand. Take your time. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Hello, Dom.","start":2.24,"end":3.1399999,"sentiment":"neutral","sentiment_score":0.10554816573858261},{"text":"Good morning.","start":3.52,"end":4.26,"sentiment":"neutral","sentiment_score":0.3040425479412079},{"text":"Mhmm.","start":7.8399997,"end":8.34,"sentiment":"neutral","sentiment_score":0.016354868188500404},{"text":"Mhmm.","start":14.325,"end":14.825,"sentiment":"neutral","sentiment_score":0.008858073502779007},{"text":"Okay.","start":21.4875,"end":21.9875,"sentiment":"neutral","sentiment_score":0.0005855215713381767}],"sentiment":"neutral","sentiment_score":0.12071141294602837,"num_words":7,"start":2.24,"end":21.9875},{"sentences":[{"text":"Okay.","start":32.65,"end":33.15,"sentiment":"neutral","sentiment_score":-0.06274202466011047},{"text":"Let me just check it as the portal.","start":33.61,"end":35.55,"sentiment":"neutral","sentiment_score":-0.024129985249601305},{"text":"There's still no session found here at the Lindham Port Sure.","start":64.14,"end":79.185,"sentiment":"neutral","sentiment_score":-0.10443195294250142},{"text":"Username, one two five yeah.","start":118.22,"end":121.92,"sentiment":"neutral","sentiment_score":0.003298557735979557},{"text":"One two five nine two seven.","start":122.715004,"end":124.815,"sentiment":"neutral","sentiment_score":0.006111065857112408}],"sentiment":"neutral","sentiment_score":-0.04359271629683433,"num_words":31,"start":32.65,"end":124.815},{"sentences":[{"text":"Mhmm.","start":146.09,"end":146.59,"sentiment":"neutral","sentiment_score":-0.09917880594730376},{"text":"Okay.","start":206.02501,"end":206.505,"sentiment":"neutral","sentiment_score":-0.04323617368936539},{"text":"Yeah.","start":206.505,"end":206.825,"sentiment":"neutral","sentiment_score":-0.033572323620319366},{"text":"So that I can also report it to Lindham.","start":206.825,"end":210.045,"sentiment":"neutral","sentiment_score":-0.042609088122844696},{"text":"Yeah.","start":227.085,"end":227.405,"sentiment":"neutral","sentiment_score":-0.005350600928068161}],"sentiment":"neutral","sentiment_score":-0.04344766902235838,"num_words":13,"start":146.09,"end":227.405},{"sentences":[{"text":"I just messaged just send that message.","start":227.405,"end":231.505,"sentiment":"neutral","sentiment_score":-0.013249119743704796},{"text":"Yeah.","start":235.325,"end":235.825,"sentiment":"neutral","sentiment_score":0.04633302986621857},{"text":"I already sent one.","start":239.12999,"end":240.67,"sentiment":"neutral","sentiment_score":0.01653391937725246},{"text":"Okay.","start":264.575,"end":265.075,"sentiment":"neutral","sentiment_score":-0.03355999290943146},{"text":"Okay then.","start":425.26,"end":425.9,"sentiment":"neutral","sentiment_score":0.06569807045161724}],"sentiment":"neutral","sentiment_score":0.007837401144206524,"num_words":15,"start":227.405,"end":425.9},{"sentences":[{"text":"I'll also report this to Lindham.","start":425.9,"end":428.47998,"sentiment":"neutral","sentiment_score":0.024987641721963882},{"text":"Yeah.","start":430.94,"end":431.34,"sentiment":"neutral","sentiment_score":-0.030461709946393967},{"text":"I'll I'll log a ticket.","start":431.34,"end":432.4,"sentiment":"neutral","sentiment_score":-0.08260457217693329},{"text":"Mhmm.","start":433.18,"end":433.68,"sentiment":"neutral","sentiment_score":-0.10675406455993652},{"text":"Yeah.","start":450.10287,"end":450.60287,"sentiment":"neutral","sentiment_score":-0.042662009596824646}],"sentiment":"neutral","sentiment_score":-0.03164105676114559,"num_words":14,"start":425.9,"end":450.60287},{"sentences":[{"text":"I understand.","start":453.2229,"end":453.3029,"sentiment":"neutral","sentiment_score":-0.019336147233843803},{"text":"Take your time.","start":453.3029,"end":454.26288,"sentiment":"neutral","sentiment_score":0.06695717076460521},{"text":"Thank you.","start":454.26288,"end":455.0829,"sentiment":"neutral","sentiment_score":0.3009870946407318},{"text":"Bye.","start":455.9429,"end":456.4429,"sentiment":"neutral","sentiment_score":-0.07292228192090988}],"sentiment":"neutral","sentiment_score":0.08640639064833522,"num_words":8,"start":453.2229,"end":456.4429}]}}]},{"alternatives":[{"transcript":"Hey, Moraine. I need you to check a service for me. The address is 403. 403240 High Street, Thomastown, Victoria under the name of Gustavo. I'm here at the address now, but the the middle light of the NTV box is just flashing constantly. The light's red, isn't it? That's red, isn't it? Yeah. The light is red. So that's great. Yeah. I know. Hang on a sec. I'm just gonna hang on. Just bear with me for a second. Can you just tell me what the the username is for this? Just the the the the five numbers. Just the. Yep. Yeah. That's correct. So that's right. That's all correct. Yeah. We're getting a result, but I think they I don't know what's wrong with linen the last couple of weeks. They're really starting to get on my nerves. Hang on a sec. Did I was I talking to you on WhatsApp before? No. No. Okay. Morang, can you update up this WhatsApp number? I don't see the number. Just send me a text, and I'll just send the photo through. Yeah. Hang on a sec. Okay. The number is 0401926450, and just put down Gustavo. I should probably come up Gustavo anyway. You got WhatsApp. Yeah? Okay. So just yeah. Just just send the message hello or whatever. Yes. I'll did you put it in? Okay. I'll save it. Okay. Cool. Video. So if you see that I'm just doing a quick video. If you see that middle line, it's got a constant flash, and that is not showing authentications. I've just sent it through. And this comes up. And I'll send a a photo of the back of it. So we got the serial number as well. This is just about all the latest ones that we made. Yeah. So let's come let's come through. Yeah. Tell them about these bloody boxes. See that box that box there should be solid like this one, and this one here should be flashing. But this one is going on and off. So the okay. That means that they probably haven't connected properly on their back end. Uh-huh. Alright? Or it could be a problem with these cables or that box. So that's just that's just bringing the cable into here and back into here. That's all it's doing. Alright, Moraine. Thank you. Yeah. Just for the night. Just tell him, look. I think the sooner is being up there, and we're having the same issue as the upper three the other two connections. There's just been too many errors, and they need to, you know, start. Because Linda, we I mean, we shouldn't be coming out doing their jobs. You know what I mean? Alright. Alright. Bye. Bye. 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I need you to check a service for me. The address is 403. 403240 High Street, Thomastown, Victoria under the name of Gustavo. I'm here at the address now, but the the middle light of the NTV box is just flashing constantly.\n\nThe light's red, isn't it? That's red, isn't it? Yeah. The light is red. So that's great.\n\nYeah. I know. Hang on a sec. I'm just gonna hang on. Just bear with me for a second.\n\nCan you just tell me what the the username is for this? Just the the the the five numbers. Just the. Yep. Yeah.\n\nThat's correct. So that's right. That's all correct. Yeah. We're getting a result, but I think they I don't know what's wrong with linen the last couple of weeks.\n\nThey're really starting to get on my nerves. Hang on a sec. Did I was I talking to you on WhatsApp before? No. No.\n\nOkay. Morang, can you update up this WhatsApp number? I don't see the number. Just send me a text, and I'll just send the photo through. Yeah.\n\nHang on a sec. Okay. The number is 0401926450, and just put down Gustavo. I should probably come up Gustavo anyway. You got WhatsApp.\n\nYeah? Okay. So just yeah. Just just send the message hello or whatever. Yes.\n\nI'll did you put it in? Okay. I'll save it. Okay. Cool.\n\nVideo. So if you see that I'm just doing a quick video. If you see that middle line, it's got a constant flash, and that is not showing authentications. I've just sent it through. And this comes up.\n\nAnd I'll send a a photo of the back of it. So we got the serial number as well. This is just about all the latest ones that we made. Yeah. So let's come let's come through.\n\nYeah. Tell them about these bloody boxes. See that box that box there should be solid like this one, and this one here should be flashing. But this one is going on and off. So the okay.\n\nThat means that they probably haven't connected properly on their back end. Uh-huh. Alright? Or it could be a problem with these cables or that box. So that's just that's just bringing the cable into here and back into here.\n\nThat's all it's doing. Alright, Moraine. Thank you. Yeah. Just for the night.\n\nJust tell him, look. I think the sooner is being up there, and we're having the same issue as the upper three the other two connections. There's just been too many errors, and they need to, you know, start. Because Linda, we I mean, we shouldn't be coming out doing their jobs. You know what I mean?\n\nAlright. Alright. Bye. Bye. Bye.","paragraphs":[{"sentences":[{"text":"Hey, Moraine.","start":3.9199998,"end":4.56,"sentiment":"neutral","sentiment_score":0.17829734832048416},{"text":"I need you to check a service for me.","start":4.56,"end":6.98,"sentiment":"neutral","sentiment_score":0.06866259500384331},{"text":"The address is 403.","start":9.599999,"end":12.36,"sentiment":"neutral","sentiment_score":0.01041468558833003},{"text":"403240 High Street, Thomastown, Victoria under the name of Gustavo.","start":12.559999,"end":20.005001,"sentiment":"neutral","sentiment_score":0.01745660314336419},{"text":"I'm here at the address now, but the the middle light of the NTV box is just flashing constantly.","start":23.505001,"end":33.19,"sentiment":"neutral","sentiment_score":-0.05990378808622297}],"sentiment":"neutral","sentiment_score":0.0011957011778246272,"num_words":44,"start":3.9199998,"end":33.19},{"sentences":[{"text":"The light's red, isn't it?","start":42.69,"end":44.309998,"sentiment":"neutral","sentiment_score":-0.06229161769151688},{"text":"That's red, isn't it?","start":45.095,"end":46.215,"sentiment":"neutral","sentiment_score":-0.0636893268674612},{"text":"Yeah.","start":46.215,"end":46.715,"sentiment":"neutral","sentiment_score":0.010327417403459547},{"text":"The light is red.","start":47.975,"end":49.035,"sentiment":"neutral","sentiment_score":0.011917142197489738},{"text":"So that's great.","start":62.019997,"end":63.239998,"sentiment":"neutral","sentiment_score":0.30487210551897687}],"sentiment":"neutral","sentiment_score":0.023905700401348227,"num_words":17,"start":42.69,"end":63.239998},{"sentences":[{"text":"Yeah.","start":67.54,"end":67.86,"sentiment":"neutral","sentiment_score":-0.02989853359758854},{"text":"I know.","start":67.86,"end":68.439995,"sentiment":"neutral","sentiment_score":-0.019685964100062847},{"text":"Hang on a sec.","start":70.865,"end":71.845,"sentiment":"neutral","sentiment_score":-0.031775147654116154},{"text":"I'm just gonna hang on.","start":72.384995,"end":75.585,"sentiment":"neutral","sentiment_score":-0.03015614002943039},{"text":"Just bear with me for a second.","start":75.585,"end":77.125,"sentiment":"neutral","sentiment_score":-0.03541745591376509}],"sentiment":"neutral","sentiment_score":-0.03131968126093086,"num_words":19,"start":67.54,"end":77.125},{"sentences":[{"text":"Can you just tell me what the the username is for this?","start":105.795006,"end":109.815,"sentiment":"neutral","sentiment_score":0.01879262536143263},{"text":"Just the the the the five numbers.","start":113.62,"end":115.64,"sentiment":"neutral","sentiment_score":0.0024479811878076623},{"text":"Just the.","start":120.020004,"end":120.840004,"sentiment":"neutral","sentiment_score":0.0010462377686053514},{"text":"Yep.","start":121.700005,"end":122.200005,"sentiment":"neutral","sentiment_score":0.02066187374293804},{"text":"Yeah.","start":125.255,"end":125.494995,"sentiment":"neutral","sentiment_score":0.04687792807817459}],"sentiment":"neutral","sentiment_score":0.013577376087398632,"num_words":23,"start":105.795006,"end":125.494995},{"sentences":[{"text":"That's correct.","start":125.494995,"end":126.215,"sentiment":"neutral","sentiment_score":0.1167663186788559},{"text":"So that's right.","start":126.215,"end":127.115,"sentiment":"neutral","sentiment_score":0.16058199604352316},{"text":"That's all correct.","start":132.935,"end":133.915,"sentiment":"neutral","sentiment_score":0.16150462379058203},{"text":"Yeah.","start":135.015,"end":135.33499,"sentiment":"neutral","sentiment_score":-0.07859811931848526},{"text":"We're getting a result, but I think they I don't know what's wrong with linen the last couple of weeks.","start":135.33499,"end":140.89,"sentiment":"negative","sentiment_score":-0.41237607076764105}],"sentiment":"neutral","sentiment_score":-0.24573541509694066,"num_words":29,"start":125.494995,"end":140.89},{"sentences":[{"text":"They're really starting to get on my nerves.","start":140.89,"end":142.59,"sentiment":"negative","sentiment_score":-0.7591408416628838},{"text":"Hang on a sec.","start":147.29,"end":148.43,"sentiment":"neutral","sentiment_score":-0.11379082128405571},{"text":"Did I was I talking to you on WhatsApp before?","start":176.67,"end":179.055,"sentiment":"neutral","sentiment_score":-0.06435115337371826},{"text":"No.","start":179.53499,"end":180.03499,"sentiment":"neutral","sentiment_score":-0.16843684017658234},{"text":"No.","start":186.89499,"end":187.14499,"sentiment":"neutral","sentiment_score":-0.1226867288351059}],"sentiment":"neutral","sentiment_score":-0.31095521338284016,"num_words":24,"start":140.89,"end":187.14499},{"sentences":[{"text":"Okay.","start":187.14499,"end":187.64499,"sentiment":"neutral","sentiment_score":-0.04690986126661301},{"text":"Morang, can you update up this WhatsApp number?","start":195.06999,"end":197.89,"sentiment":"neutral","sentiment_score":-0.03374456241726875},{"text":"I don't see the number.","start":198.91,"end":201.89,"sentiment":"neutral","sentiment_score":-0.19091081023216247},{"text":"Just send me a text, and I'll just send the photo through.","start":202.51,"end":205.41,"sentiment":"neutral","sentiment_score":-0.1402534761776527},{"text":"Yeah.","start":209.39,"end":209.63,"sentiment":"neutral","sentiment_score":-0.03323976323008537}],"sentiment":"neutral","sentiment_score":-0.11065562552324047,"num_words":27,"start":187.14499,"end":209.63},{"sentences":[{"text":"Hang on a sec.","start":209.63,"end":210.585,"sentiment":"neutral","sentiment_score":-0.04592546168714762},{"text":"Okay.","start":211.30501,"end":211.625,"sentiment":"neutral","sentiment_score":-0.0035398099571466446},{"text":"The number is 0401926450, and just put down Gustavo.","start":211.625,"end":224.22,"sentiment":"neutral","sentiment_score":-0.01662860857322812},{"text":"I should probably come up Gustavo anyway.","start":224.44,"end":226.38,"sentiment":"neutral","sentiment_score":-0.0370353316622121},{"text":"You got WhatsApp.","start":227.16,"end":227.96,"sentiment":"neutral","sentiment_score":-0.01739548084636529}],"sentiment":"neutral","sentiment_score":-0.02701387075164045,"num_words":24,"start":209.63,"end":227.96},{"sentences":[{"text":"Yeah?","start":227.96,"end":228.46,"sentiment":"neutral","sentiment_score":-0.007173450663685799},{"text":"Okay.","start":229.8,"end":230.20001,"sentiment":"neutral","sentiment_score":-0.008870100602507591},{"text":"So just yeah.","start":230.20001,"end":231.8,"sentiment":"neutral","sentiment_score":0.006146938850482305},{"text":"Just just send the message hello or whatever.","start":231.8,"end":234.46,"sentiment":"neutral","sentiment_score":0.03913559578359127},{"text":"Yes.","start":235.63501,"end":236.13501,"sentiment":"neutral","sentiment_score":0.05796801671385765}],"sentiment":"neutral","sentiment_score":0.026675003447702954,"num_words":14,"start":227.96,"end":236.13501},{"sentences":[{"text":"I'll did you put it in?","start":236.27501,"end":239.815,"sentiment":"neutral","sentiment_score":0.05164904147386551},{"text":"Okay.","start":241.155,"end":241.475,"sentiment":"neutral","sentiment_score":0.06238653138279915},{"text":"I'll save it.","start":241.475,"end":242.035,"sentiment":"neutral","sentiment_score":0.1195582648118337},{"text":"Okay.","start":242.035,"end":242.355,"sentiment":"neutral","sentiment_score":0.2917286157608032},{"text":"Cool.","start":242.355,"end":242.855,"sentiment":"positive","sentiment_score":0.4479486346244812}],"sentiment":"neutral","sentiment_score":0.12255273542056482,"num_words":12,"start":236.27501,"end":242.855},{"sentences":[{"text":"Video.","start":253.58,"end":253.74,"sentiment":"neutral","sentiment_score":0.17198367416858673},{"text":"So if you see that I'm just doing a quick video.","start":253.74,"end":256.06,"sentiment":"neutral","sentiment_score":0.013169391292401335},{"text":"If you see that middle line, it's got a constant flash, and that is not showing authentications.","start":256.06,"end":262.0,"sentiment":"neutral","sentiment_score":-0.21232212904621572},{"text":"I've just sent it through.","start":262.38,"end":263.68,"sentiment":"neutral","sentiment_score":-0.11830396503210068},{"text":"And this comes up.","start":271.035,"end":272.255,"sentiment":"neutral","sentiment_score":-0.025344543624669313}],"sentiment":"neutral","sentiment_score":-0.10488229513315386,"num_words":38,"start":253.58,"end":272.255},{"sentences":[{"text":"And I'll send a a photo of the back of it.","start":272.395,"end":275.835,"sentiment":"neutral","sentiment_score":0.005845206197012554},{"text":"So we got the serial number as well.","start":275.835,"end":277.935,"sentiment":"neutral","sentiment_score":0.0005063244607299566},{"text":"This is just about all the latest ones that we made.","start":282.3,"end":285.2,"sentiment":"neutral","sentiment_score":-0.02593856965276328},{"text":"Yeah.","start":289.1,"end":289.34,"sentiment":"neutral","sentiment_score":-0.01667194440960884},{"text":"So let's come let's come through.","start":289.34,"end":291.36,"sentiment":"neutral","sentiment_score":-0.012582504656165838}],"sentiment":"neutral","sentiment_score":-0.00835522634254114,"num_words":37,"start":272.395,"end":291.36},{"sentences":[{"text":"Yeah.","start":342.88998,"end":342.97,"sentiment":"neutral","sentiment_score":-0.03084254078567028},{"text":"Tell them about these bloody boxes.","start":342.97,"end":344.90997,"sentiment":"neutral","sentiment_score":-0.09383035078644753},{"text":"See that box that box there should be solid like this one, and this one here should be flashing.","start":349.12997,"end":355.315,"sentiment":"neutral","sentiment_score":-0.089915865542073},{"text":"But this one is going on and off.","start":356.175,"end":358.035,"sentiment":"neutral","sentiment_score":-0.23575026914477348},{"text":"So the okay.","start":358.175,"end":359.235,"sentiment":"neutral","sentiment_score":-0.15697001417477927}],"sentiment":"neutral","sentiment_score":-0.12592265639152075,"num_words":37,"start":342.88998,"end":359.235},{"sentences":[{"text":"That means that they probably haven't connected properly on their back end.","start":359.375,"end":363.555,"sentiment":"neutral","sentiment_score":-0.2544361427426338},{"text":"Uh-huh.","start":363.935,"end":364.335,"sentiment":"neutral","sentiment_score":-0.13591349124908447},{"text":"Alright?","start":364.335,"end":364.835,"sentiment":"neutral","sentiment_score":-0.11072158813476562},{"text":"Or it could be a problem with these cables or that box.","start":364.895,"end":369.99002,"sentiment":"negative","sentiment_score":-0.36284729093313217},{"text":"So that's just that's just bringing the cable into here and back into here.","start":370.45,"end":374.93002,"sentiment":"neutral","sentiment_score":-0.2603855122412954}],"sentiment":"neutral","sentiment_score":-0.28248583637177943,"num_words":40,"start":359.375,"end":374.93002},{"sentences":[{"text":"That's all it's doing.","start":374.93002,"end":375.99002,"sentiment":"neutral","sentiment_score":-0.13707168027758598},{"text":"Alright, Moraine.","start":422.55,"end":423.50998,"sentiment":"neutral","sentiment_score":0.11011465638875961},{"text":"Thank you.","start":423.50998,"end":424.25,"sentiment":"neutral","sentiment_score":0.31368395686149597},{"text":"Yeah.","start":429.11,"end":429.43,"sentiment":"neutral","sentiment_score":0.0004095323383808136},{"text":"Just for the night.","start":429.43,"end":430.31,"sentiment":"neutral","sentiment_score":-0.030220752116292715}],"sentiment":"neutral","sentiment_score":0.013756694558721323,"num_words":13,"start":374.93002,"end":430.31},{"sentences":[{"text":"Just tell him, look.","start":430.31,"end":431.07,"sentiment":"neutral","sentiment_score":-0.03496571350842714},{"text":"I think the sooner is being up there, and we're having the same issue as the upper three the other two connections.","start":431.07,"end":439.54498,"sentiment":"neutral","sentiment_score":-0.19356442615389824},{"text":"There's just been too many errors, and they need to, you know, start.","start":440.965,"end":446.01,"sentiment":"negative","sentiment_score":-0.45599299440017116},{"text":"Because Linda, we I mean, we shouldn't be coming out doing their jobs.","start":446.01,"end":448.88998,"sentiment":"negative","sentiment_score":-0.3912181991797227},{"text":"You know what I mean?","start":448.88998,"end":449.79,"sentiment":"neutral","sentiment_score":-0.19487950801849366}],"sentiment":"neutral","sentiment_score":-0.28748111028158874,"num_words":57,"start":430.31,"end":449.79},{"sentences":[{"text":"Alright.","start":454.49,"end":454.97,"sentiment":"neutral","sentiment_score":0.30227556824684143},{"text":"Alright.","start":454.97,"end":455.21,"sentiment":"neutral","sentiment_score":0.1576061248779297},{"text":"Bye.","start":455.21,"end":455.45,"sentiment":"neutral","sentiment_score":0.13496188819408417},{"text":"Bye.","start":455.45,"end":455.61,"sentiment":"neutral","sentiment_score":0.10797013342380524},{"text":"Bye.","start":455.61,"end":456.11,"sentiment":"neutral","sentiment_score":0.03704211860895157}],"sentiment":"neutral","sentiment_score":0.14797116667032242,"num_words":5,"start":454.49,"end":456.11}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello, Dom. Good morning.\n\nChannel 1: Hey, Moraine. I need you to check a service for me.\n\nChannel 0: Mhmm.\n\nChannel 1: The address is 403. 403240\n\nChannel 0: Mhmm.\n\nChannel 1: High Street, Thomastown, Victoria under the name of Gustavo.\n\nChannel 0: Okay.\n\nChannel 1: I'm here at the address now, but the the middle light of the NTV box is just flashing\n\nChannel 0: Okay.\n\nChannel 1: constantly.\n\nChannel 0: Let me just check it as the portal.\n\nChannel 1: The light's red, isn't it? That's red, isn't it? Yeah. The light is red. So that's great.\n\nChannel 0: There's still no session found here at the Lindham\n\nChannel 1: Yeah. I\n\nChannel 0: Port\n\nChannel 1: know. Hang on a sec. I'm just gonna hang on. Just bear with me for a second.\n\nChannel 0: Sure.\n\nChannel 1: Can you just tell me what the the username is for this? Just the the the the five numbers.\n\nChannel 0: Username, one\n\nChannel 1: Just\n\nChannel 0: two\n\nChannel 1: the.\n\nChannel 0: five yeah.\n\nChannel 1: Yep.\n\nChannel 0: One two five nine two seven.\n\nChannel 1: Yeah. That's correct. So that's right. That's all correct. Yeah.\n\nWe're getting a result, but I think they I don't know what's wrong with linen the last couple of weeks. They're really starting to get on my nerves.\n\nChannel 0: Mhmm.\n\nChannel 1: Hang on a sec. Did I was I talking to you on WhatsApp before? No. No. Okay.\n\nMorang, can you update up this WhatsApp number? I don't see the number. Just send me a text, and I'll just send the photo through.\n\nChannel 0: Okay. Yeah. So that I can also report it to\n\nChannel 1: Yeah.\n\nChannel 0: Lindham.\n\nChannel 1: Hang on a sec. Okay. The number is 0401926450, and just put down Gustavo. I should probably come up Gustavo anyway.\n\nChannel 0: Yeah.\n\nChannel 1: You got\n\nChannel 0: I\n\nChannel 1: WhatsApp.\n\nChannel 0: just\n\nChannel 1: Yeah?\n\nChannel 0: messaged\n\nChannel 1: Okay.\n\nChannel 0: just\n\nChannel 1: So\n\nChannel 0: send\n\nChannel 1: just\n\nChannel 0: that message.\n\nChannel 1: yeah. Just just send the message hello or whatever.\n\nChannel 0: Yeah.\n\nChannel 1: Yes. I'll did you put\n\nChannel 0: I\n\nChannel 1: it in?\n\nChannel 0: already sent one.\n\nChannel 1: Okay. I'll save it. Okay. Cool. Video.\n\nSo if you see that I'm just doing a quick video. If you see that middle line, it's got a constant flash, and that is not showing authentications. I've just sent it through.\n\nChannel 0: Okay.\n\nChannel 1: And this comes up. And I'll send a a photo of the back of it. So we got the serial number as well. This is just about all the latest ones that we made. Yeah.\n\nSo let's come let's come through. Yeah. Tell them about these bloody boxes. See that box that box there should be solid like this one, and this one here should be flashing. But this one is going on and off.\n\nSo the okay. That means that they probably haven't connected properly on their back end. Uh-huh. Alright? Or it could be a problem with these cables or that box.\n\nSo that's just that's just bringing the cable into here and back into here. That's all it's doing. Alright, Moraine. Thank you.\n\nChannel 0: Okay then. I'll also report this to Lindham.\n\nChannel 1: Yeah. Just for the night. Just tell him,\n\nChannel 0: Yeah.\n\nChannel 1: look. I think\n\nChannel 0: I'll\n\nChannel 1: the\n\nChannel 0: I'll log\n\nChannel 1: sooner\n\nChannel 0: a ticket.\n\nChannel 1: is being\n\nChannel 0: Mhmm.\n\nChannel 1: up there, and we're having the same issue as the upper three the other two connections. There's just been too many errors, and they need to, you know, start. Because Linda, we I mean, we shouldn't be coming out doing their jobs. You know what I mean?\n\nChannel 0: Yeah. I understand. Take your time. Thank\n\nChannel 1: Alright.\n\nChannel 0: you.\n\nChannel 1: Alright. Bye. Bye. Bye.\n\nChannel 0: Bye.","paragraphs":[{"sentences":[{"text":"Hello, Dom.","start":2.24,"end":3.1399999,"sentiment":"neutral","sentiment_score":0.10554816573858261},{"text":"Good morning.","start":3.52,"end":4.26,"sentiment":"neutral","sentiment_score":0.3040425479412079}],"sentiment":"neutral","sentiment_score":0.20479535683989525,"channel":0,"num_words":4,"start":2.24,"end":4.26},{"sentences":[{"text":"Hey, Moraine.","start":3.9199998,"end":4.56,"sentiment":"neutral","sentiment_score":0.17829734832048416},{"text":"I need you to check a service for me.","start":4.56,"end":6.98,"sentiment":"neutral","sentiment_score":0.06866259500384331}],"sentiment":"neutral","sentiment_score":0.08859618651595982,"channel":1,"num_words":11,"start":3.9199998,"end":6.98},{"sentences":[{"text":"Mhmm.","start":7.8399997,"end":8.34,"sentiment":"neutral","sentiment_score":0.016354868188500404}],"sentiment":"neutral","sentiment_score":0.016354868188500404,"channel":0,"num_words":1,"start":7.8399997,"end":8.34},{"sentences":[{"text":"The address is 403.","start":9.599999,"end":12.36,"sentiment":"neutral","sentiment_score":0.01041468558833003},{"text":"403240","start":12.559999,"end":14.48,"sentiment":"neutral","sentiment_score":0.00888899713754654}],"sentiment":"neutral","sentiment_score":0.010109547898173333,"channel":1,"num_words":5,"start":9.599999,"end":14.48},{"sentences":[{"text":"Mhmm.","start":14.325,"end":14.825,"sentiment":"neutral","sentiment_score":0.008858073502779007}],"sentiment":"neutral","sentiment_score":0.008858073502779007,"channel":0,"num_words":1,"start":14.325,"end":14.825},{"sentences":[{"text":"High Street, Thomastown, Victoria under the name of Gustavo.","start":14.48,"end":20.005001,"sentiment":"neutral","sentiment_score":0.01840855936623282}],"sentiment":"neutral","sentiment_score":0.01840855936623282,"channel":1,"num_words":9,"start":14.48,"end":20.005001},{"sentences":[{"text":"Okay.","start":21.4875,"end":21.9875,"sentiment":"neutral","sentiment_score":0.0005855215713381767}],"sentiment":"neutral","sentiment_score":0.0005855215713381767,"channel":0,"num_words":1,"start":21.4875,"end":21.9875},{"sentences":[{"text":"I'm here at the address now, but the the middle light of the NTV box is just 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isn't it?","start":42.69,"end":44.309998,"sentiment":"neutral","sentiment_score":-0.06229161769151688},{"text":"That's red, isn't it?","start":45.095,"end":46.215,"sentiment":"neutral","sentiment_score":-0.0636893268674612},{"text":"Yeah.","start":46.215,"end":46.715,"sentiment":"neutral","sentiment_score":0.010327417403459547},{"text":"The light is red.","start":47.975,"end":49.035,"sentiment":"neutral","sentiment_score":0.011917142197489738},{"text":"So that's great.","start":62.019997,"end":63.239998,"sentiment":"neutral","sentiment_score":0.30487210551897687}],"sentiment":"neutral","sentiment_score":0.023905700401348227,"channel":1,"num_words":17,"start":42.69,"end":63.239998},{"sentences":[{"text":"There's still no session found here at the 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jobs.","start":446.01,"end":448.88998,"sentiment":"negative","sentiment_score":-0.3912181991797227},{"text":"You know what I mean?","start":448.88998,"end":449.79,"sentiment":"neutral","sentiment_score":-0.19487950801849366}],"sentiment":"neutral","sentiment_score":-0.3319425676414307,"channel":1,"num_words":47,"start":433.365,"end":449.79},{"sentences":[{"text":"Yeah.","start":450.10287,"end":450.60287,"sentiment":"neutral","sentiment_score":-0.042662009596824646},{"text":"I understand.","start":453.2229,"end":453.3029,"sentiment":"neutral","sentiment_score":-0.019336147233843803},{"text":"Take your 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customer named Moraine calls an agent named Dom to report a service issue with a service box. Moraine provides the address and username for the service box, and Dom sends a message to check the box's status. They also discuss the cause of the problem and Moraine promises to report it to Lindham."},"intents":{"segments":[{"text":"I need you to check a service for me. Mhmm.","start_word":6,"end_word":15,"intents":[{"intent":"Check service","confidence_score":0.3780013},{"intent":"Report service issue","confidence_score":0.0014913573}]},{"text":"Let me just check it as the portal. The light's red, isn't it?","start_word":52,"end_word":64,"intents":[{"intent":"Check portal light","confidence_score":0.0010743812}]},{"text":"Morang, can you update up this WhatsApp number?","start_word":196,"end_word":203,"intents":[{"intent":"Update phone number","confidence_score":0.020809114}]},{"text":"just So send just that message.","start_word":263,"end_word":268,"intents":[{"intent":"Send message","confidence_score":0.39100558}]},{"text":"Or it could be a problem with these cables or that box. So that's just that's just bringing the cable into here and back into here. That's all it's doing.","start_word":423,"end_word":452,"intents":[{"intent":"Report cable problem","confidence_score":0.016275376}]},{"text":"I'll also report this to Lindham. Yeah. Just for the night.","start_word":459,"end_word":469,"intents":[{"intent":"Report to lindham","confidence_score":0.0332294}]},{"text":"I think I'll the I'll log sooner a ticket. is being Mhmm.","start_word":475,"end_word":486,"intents":[{"intent":"Log ticket","confidence_score":0.23205921}]}]},"sentiments":{"segments":[{"text":"Hello, Dom. Good morning. Hey, Moraine. I need you to check a service for me. Mhmm. The address is 403. 403240 Mhmm. High Street, Thomastown, Victoria under the name of Gustavo. Okay. I'm here at the address now, but the the middle light of the NTV box is just flashing Okay. constantly. Let me just check it as the portal. The light's red, isn't it? That's red, isn't it? Yeah. The light is red. So that's great. There's still no session found here at the Lindham Yeah. I Port know. Hang on a sec. I'm just gonna hang on. Just bear with me for a second. Sure. Can you just tell me what the the username is for this? Just the the the the five numbers. Username, one Just two the. five yeah. Yep. One two five nine two seven. Yeah. That's correct. So that's right. That's all correct. Yeah.","start_word":0,"end_word":149,"sentiment":"neutral","sentiment_score":0.012358990497887136},{"text":"We're getting a result, but I think they I don't know what's wrong with linen the last couple of weeks. They're really starting to get on my nerves.","start_word":150,"end_word":177,"sentiment":"negative","sentiment_score":-0.4921630918979645},{"text":"Mhmm. Hang on a sec. Did I was I talking to you on WhatsApp before? No. No. Okay. Morang, can you update up this WhatsApp number? I don't see the number. Just send me a text, and I'll just send the photo through. Okay. Yeah. So that I can also report it to Yeah. Lindham. Hang on a sec. Okay. The number is 0401926450, and just put down Gustavo. I should probably come up Gustavo anyway. Yeah. You got I WhatsApp. just Yeah? messaged Okay. just So send just that message. yeah. Just just send the message hello or whatever. Yeah. Yes. I'll did you put I it in? already sent one. Okay. I'll save it. Okay.","start_word":178,"end_word":294,"sentiment":"neutral","sentiment_score":-0.034272168245580464},{"text":"Cool.","start_word":295,"end_word":295,"sentiment":"positive","sentiment_score":0.4479486346244812},{"text":"Video. So if you see that I'm just doing a quick video. If you see that middle line, it's got a constant flash, and that is not showing authentications. I've just sent it through. Okay. And this comes up. And I'll send a a photo of the back of it. So we got the serial number as well. This is just about all the latest ones that we made. Yeah. So let's come let's come through. Yeah. Tell them about these bloody boxes. See that box that box there should be solid like this one, and this one here should be flashing. But this one is going on and off. So the okay. That means that they probably haven't connected properly on their back end. Uh-huh. Alright?","start_word":296,"end_word":422,"sentiment":"neutral","sentiment_score":-0.09653228521347046},{"text":"Or it could be a problem with these cables or that box.","start_word":423,"end_word":434,"sentiment":"negative","sentiment_score":-0.3603406846523285},{"text":"So that's just that's just bringing the cable into here and back into here. That's all it's doing. Alright, Moraine. Thank you. Okay then. I'll also report this to Lindham. Yeah. Just for the night. Just tell him, Yeah. look. I think I'll the I'll log sooner a ticket. is being Mhmm. up there, and we're having the same issue as the upper three the other two connections.","start_word":435,"end_word":502,"sentiment":"neutral","sentiment_score":-0.10470588505268096},{"text":"There's just been too many errors, and they need to, you know, start. Because Linda, we I mean, we shouldn't be coming out doing their jobs.","start_word":503,"end_word":528,"sentiment":"negative","sentiment_score":-0.4185699224472046},{"text":"You know what I mean? Yeah. I understand. Take your time. Thank Alright. you. Alright. Bye. Bye. Bye. Bye.","start_word":529,"end_word":547,"sentiment":"neutral","sentiment_score":0.06950450257251137}],"average":{"sentiment":"neutral","sentiment_score":-0.08323254550460481}}}}