{"metadata":{"transaction_key":"deprecated","request_id":"01a0cb89-cfc8-7032-b34d-01fc65d9b2b2","sha256":"181be6bed77ff4bcddd1f7ab81228fce1301aa5369b256e808535cb404802a16","created":"2026-09-22T23:53:22.394Z","duration":6.7679377,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":32,"output_tokens":32},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":32,"output_tokens":9}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Hi. You've called Justin from TechForce personnel. Sorry. I can't take your call at the moment. But if you'd","confidence":0.9970703,"words":[{"word":"hi","start":1.92,"end":2.1599998,"confidence":0.8510742,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.04560398310422897},{"word":"you've","start":2.1599998,"end":2.3999999,"confidence":0.9941406,"punctuated_word":"You've","sentiment":"neutral","sentiment_score":-0.02057786285877228},{"word":"called","start":2.3999999,"end":2.6399999,"confidence":1.0,"punctuated_word":"called","sentiment":"neutral","sentiment_score":-0.03716151416301727},{"word":"justin","start":2.6399999,"end":3.04,"confidence":0.9980469,"punctuated_word":"Justin","sentiment":"neutral","sentiment_score":0.03614235669374466},{"word":"from","start":3.04,"end":3.1999998,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.022092118859291077},{"word":"techforce","start":3.1999998,"end":3.6999998,"confidence":0.9355469,"punctuated_word":"TechForce","sentiment":"neutral","sentiment_score":-0.017896361649036407},{"word":"personnel","start":3.84,"end":4.34,"confidence":0.8244629,"punctuated_word":"personnel.","sentiment":"neutral","sentiment_score":-0.03789304196834564},{"word":"sorry","start":4.64,"end":4.88,"confidence":0.7314453,"punctuated_word":"Sorry.","sentiment":"negative","sentiment_score":-0.5231223106384277},{"word":"i","start":4.88,"end":5.04,"confidence":1.0,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.6744601726531982},{"word":"can't","start":5.04,"end":5.2,"confidence":0.9995117,"punctuated_word":"can't","sentiment":"negative","sentiment_score":-0.6649825572967529},{"word":"take","start":5.2,"end":5.44,"confidence":1.0,"punctuated_word":"take","sentiment":"negative","sentiment_score":-0.7306380867958069},{"word":"your","start":5.44,"end":5.6,"confidence":0.99316406,"punctuated_word":"your","sentiment":"negative","sentiment_score":-0.7541353106498718},{"word":"call","start":5.6,"end":5.7599998,"confidence":1.0,"punctuated_word":"call","sentiment":"negative","sentiment_score":-0.708565890789032},{"word":"at","start":5.7599998,"end":5.8399997,"confidence":0.99316406,"punctuated_word":"at","sentiment":"negative","sentiment_score":-0.6444507837295532},{"word":"the","start":5.8399997,"end":5.92,"confidence":0.9970703,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.6517991423606873},{"word":"moment","start":5.92,"end":6.16,"confidence":0.74450684,"punctuated_word":"moment.","sentiment":"negative","sentiment_score":-0.5591327548027039},{"word":"but","start":6.16,"end":6.3199997,"confidence":0.99902344,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.16748014092445374},{"word":"if","start":6.3199997,"end":6.3999996,"confidence":0.9970703,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.08436588943004608},{"word":"you'd","start":6.3999996,"end":6.7679377,"confidence":0.9970703,"punctuated_word":"you'd","sentiment":"neutral","sentiment_score":-0.1175987273454666}],"paragraphs":{"transcript":"\nHi. You've called Justin from TechForce personnel. Sorry. I can't take your call at the moment. But if you'd","paragraphs":[{"sentences":[{"text":"Hi.","start":1.92,"end":2.1599998,"sentiment":"neutral","sentiment_score":0.04560398310422897},{"text":"You've called Justin from TechForce personnel.","start":2.1599998,"end":4.34,"sentiment":"neutral","sentiment_score":-0.009215717514355978},{"text":"Sorry.","start":4.64,"end":4.88,"sentiment":"negative","sentiment_score":-0.5231223106384277},{"text":"I can't take your call at the moment.","start":4.88,"end":6.16,"sentiment":"negative","sentiment_score":-0.6735205873847008},{"text":"But if you'd","start":6.16,"end":6.7679377,"sentiment":"neutral","sentiment_score":-0.12314825256665547}],"sentiment":"neutral","sentiment_score":-0.33107484681041616,"num_words":19,"start":1.92,"end":6.7679377}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. You've called Justin from TechForce personnel. Sorry. I can't take your call at the moment. But if you'd","paragraphs":[{"sentences":[{"text":"Hi.","start":1.92,"end":2.1599998,"sentiment":"neutral","sentiment_score":0.04560398310422897},{"text":"You've called Justin from TechForce personnel.","start":2.1599998,"end":4.34,"sentiment":"neutral","sentiment_score":-0.009215717514355978},{"text":"Sorry.","start":4.64,"end":4.88,"sentiment":"negative","sentiment_score":-0.5231223106384277},{"text":"I can't take your call at the moment.","start":4.88,"end":6.16,"sentiment":"negative","sentiment_score":-0.6735205873847008},{"text":"But if you'd","start":6.16,"end":6.7679377,"sentiment":"neutral","sentiment_score":-0.12314825256665547}],"sentiment":"neutral","sentiment_score":-0.33107484681041616,"channel":1,"num_words":19,"start":1.92,"end":6.7679377}]},"summary":{"result":"success","short":"Hi. You've called Justin from TechForce personnel. Sorry. I can't take your call at the moment. But if you'd"},"intents":{"segments":[{"text":"I can't take your call at the moment.","start_word":8,"end_word":15,"intents":[{"intent":"Verify caller's identity","confidence_score":0.0070226192}]}]},"sentiments":{"segments":[{"text":"Hi. You've called Justin from TechForce personnel.","start_word":0,"end_word":6,"sentiment":"neutral","sentiment_score":-0.006071371957659721},{"text":"Sorry. I can't take your call at the moment.","start_word":7,"end_word":15,"sentiment":"negative","sentiment_score":-0.6402698159217834},{"text":"But if you'd","start_word":16,"end_word":18,"sentiment":"neutral","sentiment_score":-0.13241887092590332}],"average":{"sentiment":"neutral","sentiment_score":-0.2874046564102173}}}}