{"metadata":{"transaction_key":"deprecated","request_id":"01a05674-6c0a-7af1-80ff-6b3413ff2597","sha256":"fa9673f8c772a23e635cd4025544b6e7c4e953972b86cf6357396f4eaa943d8b","created":"2026-08-31T06:14:27.987Z","duration":288.28793,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":910,"output_tokens":51},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":1022,"output_tokens":1024},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":1022,"output_tokens":87}},"results":{"channels":[{"alternatives":[{"transcript":"Hi, Jamila. This is Maddie. I'm just calling about getting access to a Ford model. Yep. Yeah. Yes. Sorry. At $79. Okay. Right? Yeah? Yeah. No. That's okay. Yeah. Can you hear that? Okay. So when it says flood report, is that just a flood report for individual property? Yeah. So I was hoping to get access to the full fraud study, if that's possible. Yeah. Yeah. So it's very I had a look. It's like the actual modeling file that I would be after. And I was having a look at sorry. Let me just get the name of it. It was the the 2025 latent flood study review model. So we're doing an assessment for a client who has a property in Leighton, and we were going to hoping to adopt the existing flood study rather than building a new one. Yeah. I'm also beyond consulting. Yeah. Yeah. No problem. Thank you. Yes. Yep. Yep. Okay. Amazing. Yep. Perfect. Do you know how long I just I'm sending you my last week, and I just haven't heard back. But yeah. I just wanted to know how long, approximately, it would take. Yeah. Yeah. Sorry. I should've also went to that earlier. Last Thursday. I can't look at it. Yep. Yeah. Oh, that's okay. Yeah. Yeah. Yeah. Okay. Awesome. Yeah. Sure. Yep. And is the general is the general Layton email okay? The account will yeah. Perfect. Okay. Great. I just wanted to make sure that I wasn't sending it somewhere, that it was just, yeah, getting lost or anything. But no. That's okay. Okay. Perfect. Yep. Yeah. Awesome. Okay. I really appreciate that. Thank you so much. You too. Thank you. Bye.","confidence":0.97509766,"words":[{"word":"hi","start":4.96,"end":5.3599997,"confidence":0.96191406,"punctuated_word":"Hi,","sentiment":"neutral","sentiment_score":0.10018973797559738},{"word":"jamila","start":5.3599997,"end":5.68,"confidence":0.5527344,"punctuated_word":"Jamila.","sentiment":"neutral","sentiment_score":0.116311214864254},{"word":"this","start":5.68,"end":5.92,"confidence":1.0,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.13740502297878265},{"word":"is","start":5.92,"end":6.08,"confidence":0.99609375,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.1342008113861084},{"word":"maddie","start":6.08,"end":6.58,"confidence":0.92496747,"punctuated_word":"Maddie.","sentiment":"neutral","sentiment_score":0.1621655821800232},{"word":"i'm","start":6.72,"end":6.96,"confidence":0.9970703,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.12624935805797577},{"word":"just","start":6.96,"end":7.2,"confidence":0.97509766,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.12737885117530823},{"word":"calling","start":7.2,"end":7.7,"confidence":0.9980469,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":0.09950944781303406},{"word":"about","start":8.24,"end":8.74,"confidence":0.7661133,"punctuated_word":"about","sentiment":"neutral","sentiment_score":0.11656563729047777},{"word":"getting","start":8.88,"end":9.2,"confidence":0.9902344,"punctuated_word":"getting","sentiment":"neutral","sentiment_score":0.12226101756095886},{"word":"access","start":9.2,"end":9.5199995,"confidence":0.99902344,"punctuated_word":"access","sentiment":"neutral","sentiment_score":0.15039043128490448},{"word":"to","start":9.5199995,"end":9.76,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.2034594863653183},{"word":"a","start":9.76,"end":9.92,"confidence":0.9892578,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.20030298829078672},{"word":"ford","start":9.92,"end":10.16,"confidence":0.515625,"punctuated_word":"Ford","sentiment":"neutral","sentiment_score":0.13924972712993622},{"word":"model","start":10.16,"end":10.66,"confidence":0.98999023,"punctuated_word":"model.","sentiment":"neutral","sentiment_score":0.19025850296020508},{"word":"yep","start":18.015,"end":18.515,"confidence":0.9567871,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.14277717471122742},{"word":"yeah","start":21.935001,"end":22.335,"confidence":0.6550293,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.12189941108226776},{"word":"yes","start":22.335,"end":22.575,"confidence":0.75927734,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.1213526576757431},{"word":"sorry","start":22.575,"end":23.075,"confidence":0.9255371,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":0.04281051829457283},{"word":"at","start":24.015,"end":24.255001,"confidence":0.34985352,"punctuated_word":"At","sentiment":"neutral","sentiment_score":0.05827841162681579},{"word":"$79","start":24.255001,"end":25.395,"confidence":0.9268799,"punctuated_word":"$79.","sentiment":"neutral","sentiment_score":0.0708296075463295},{"word":"okay","start":25.55,"end":26.05,"confidence":0.9926758,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.08209341764450073},{"word":"right","start":28.99,"end":29.49,"confidence":0.5742798,"punctuated_word":"Right?","sentiment":"neutral","sentiment_score":0.08975264430046082},{"word":"yeah","start":29.71,"end":30.21,"confidence":0.59350586,"punctuated_word":"Yeah?","sentiment":"neutral","sentiment_score":0.04831322282552719},{"word":"yeah","start":33.79,"end":34.29,"confidence":0.4440918,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.02999938279390335},{"word":"no","start":37.935,"end":38.435,"confidence":0.7418213,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.14910849928855896},{"word":"that's","start":38.495003,"end":38.815002,"confidence":0.9406738,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.004282956477254629},{"word":"okay","start":38.815002,"end":39.315002,"confidence":0.9980469,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":0.11411964893341064},{"word":"yeah","start":45.855,"end":45.895,"confidence":0.5319824,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.07591091841459274},{"word":"can","start":45.895,"end":45.935,"confidence":0.10272217,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":0.04732634127140045},{"word":"you","start":45.935,"end":46.175003,"confidence":0.6118164,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.0695435181260109},{"word":"hear","start":46.175003,"end":46.415,"confidence":0.35083008,"punctuated_word":"hear","sentiment":"neutral","sentiment_score":0.027896394953131676},{"word":"that","start":46.415,"end":46.915,"confidence":0.91064453,"punctuated_word":"that?","sentiment":"neutral","sentiment_score":0.06439901888370514},{"word":"okay","start":56.43,"end":56.83,"confidence":0.7475586,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.037530165165662766},{"word":"so","start":56.83,"end":57.15,"confidence":0.90771484,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.01758798025548458},{"word":"when","start":57.15,"end":57.47,"confidence":0.89746094,"punctuated_word":"when","sentiment":"neutral","sentiment_score":0.014502773061394691},{"word":"it","start":57.47,"end":57.63,"confidence":0.9160156,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.022450460121035576},{"word":"says","start":57.63,"end":57.95,"confidence":0.96875,"punctuated_word":"says","sentiment":"neutral","sentiment_score":0.018730737268924713},{"word":"flood","start":57.95,"end":58.190002,"confidence":0.97802734,"punctuated_word":"flood","sentiment":"neutral","sentiment_score":0.027030693367123604},{"word":"report","start":58.190002,"end":58.510002,"confidence":0.9831543,"punctuated_word":"report,","sentiment":"neutral","sentiment_score":-0.00015427730977535248},{"word":"is","start":58.510002,"end":58.670002,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.012670818716287611},{"word":"that","start":58.670002,"end":58.83,"confidence":0.99902344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.007153011858463287},{"word":"just","start":58.83,"end":59.15,"confidence":0.99902344,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.009297914803028108},{"word":"a","start":59.15,"end":59.31,"confidence":0.9614258,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.01588251069188118},{"word":"flood","start":59.31,"end":59.55,"confidence":1.0,"punctuated_word":"flood","sentiment":"neutral","sentiment_score":0.017328359186649323},{"word":"report","start":59.55,"end":59.95,"confidence":0.9980469,"punctuated_word":"report","sentiment":"neutral","sentiment_score":0.009935807436704636},{"word":"for","start":59.95,"end":60.35,"confidence":0.9902344,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.0120803564786911},{"word":"individual","start":60.35,"end":60.85,"confidence":0.7651367,"punctuated_word":"individual","sentiment":"neutral","sentiment_score":0.01959339529275894},{"word":"property","start":60.91,"end":61.41,"confidence":0.99609375,"punctuated_word":"property?","sentiment":"neutral","sentiment_score":0.014475608244538307},{"word":"yeah","start":65.354996,"end":65.674995,"confidence":0.7064209,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.008308790624141693},{"word":"so","start":65.674995,"end":65.83499,"confidence":0.6303711,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.006991636008024216},{"word":"i","start":65.83499,"end":65.994995,"confidence":0.89990234,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.019192755222320557},{"word":"was","start":65.994995,"end":66.075,"confidence":0.3684082,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.020434513688087463},{"word":"hoping","start":66.075,"end":66.575,"confidence":0.99902344,"punctuated_word":"hoping","sentiment":"neutral","sentiment_score":-0.002144675701856613},{"word":"to","start":66.635,"end":66.955,"confidence":0.97998047,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.01951519027352333},{"word":"get","start":66.955,"end":67.275,"confidence":0.9951172,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.02005981281399727},{"word":"access","start":67.275,"end":67.775,"confidence":0.99902344,"punctuated_word":"access","sentiment":"neutral","sentiment_score":-0.010494932532310486},{"word":"to","start":67.835,"end":68.315,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.03212830424308777},{"word":"the","start":68.315,"end":68.795,"confidence":0.9770508,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.00908111035823822},{"word":"full","start":68.795,"end":69.115,"confidence":0.98535156,"punctuated_word":"full","sentiment":"neutral","sentiment_score":0.03120986372232437},{"word":"fraud","start":69.115,"end":69.435,"confidence":0.79541016,"punctuated_word":"fraud","sentiment":"neutral","sentiment_score":0.024156801402568817},{"word":"study","start":69.435,"end":69.935,"confidence":0.81689453,"punctuated_word":"study,","sentiment":"neutral","sentiment_score":0.02112550288438797},{"word":"if","start":69.994995,"end":70.155,"confidence":0.9873047,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.011014774441719055},{"word":"that's","start":70.155,"end":70.475,"confidence":0.9980469,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":-0.004211660474538803},{"word":"possible","start":70.475,"end":70.975,"confidence":0.9926758,"punctuated_word":"possible.","sentiment":"neutral","sentiment_score":0.0396604910492897},{"word":"yeah","start":81.090004,"end":81.41,"confidence":0.765625,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.04527565836906433},{"word":"yeah","start":81.41,"end":81.81,"confidence":0.9890137,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.04508800059556961},{"word":"so","start":81.81,"end":81.97,"confidence":0.95703125,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.04295799881219864},{"word":"it's","start":81.97,"end":82.29,"confidence":0.99658203,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.04752100259065628},{"word":"very","start":82.29,"end":82.79,"confidence":0.46972656,"punctuated_word":"very","sentiment":"neutral","sentiment_score":0.026568781584501263},{"word":"i","start":84.05,"end":84.29,"confidence":0.96777344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.023686036467552185},{"word":"had","start":84.29,"end":84.450005,"confidence":0.4880371,"punctuated_word":"had","sentiment":"neutral","sentiment_score":0.00973675400018692},{"word":"a","start":84.450005,"end":84.53,"confidence":0.85595703,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.029275700449943542},{"word":"look","start":84.53,"end":85.03,"confidence":0.7536621,"punctuated_word":"look.","sentiment":"neutral","sentiment_score":0.017651058733463287},{"word":"it's","start":85.41,"end":85.65,"confidence":0.99853516,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.038136668503284454},{"word":"like","start":85.65,"end":85.81,"confidence":0.64746094,"punctuated_word":"like","sentiment":"neutral","sentiment_score":0.032613687217235565},{"word":"the","start":85.81,"end":85.97,"confidence":0.96972656,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.050331003963947296},{"word":"actual","start":85.97,"end":86.37,"confidence":0.9980469,"punctuated_word":"actual","sentiment":"neutral","sentiment_score":0.05901665240526199},{"word":"modeling","start":86.37,"end":86.85,"confidence":0.96533203,"punctuated_word":"modeling","sentiment":"neutral","sentiment_score":0.049544498324394226},{"word":"file","start":86.85,"end":87.17,"confidence":0.6230469,"punctuated_word":"file","sentiment":"neutral","sentiment_score":0.03425361216068268},{"word":"that","start":87.17,"end":87.33,"confidence":0.95703125,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.05131102353334427},{"word":"i","start":87.33,"end":87.49,"confidence":0.9951172,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.04258318245410919},{"word":"would","start":87.49,"end":87.73,"confidence":0.67822266,"punctuated_word":"would","sentiment":"neutral","sentiment_score":0.06748819351196289},{"word":"be","start":87.73,"end":87.89,"confidence":0.9448242,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.06620781123638153},{"word":"after","start":87.89,"end":88.39,"confidence":0.6970215,"punctuated_word":"after.","sentiment":"neutral","sentiment_score":0.04003123566508293},{"word":"and","start":88.85,"end":89.17,"confidence":0.89746094,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.005366876721382141},{"word":"i","start":89.17,"end":89.25,"confidence":0.9614258,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.001967020332813263},{"word":"was","start":89.25,"end":89.33,"confidence":0.95947266,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.01781395822763443},{"word":"having","start":89.33,"end":89.65,"confidence":0.9980469,"punctuated_word":"having","sentiment":"neutral","sentiment_score":-0.017834380269050598},{"word":"a","start":89.65,"end":89.73,"confidence":0.8408203,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.011668678373098372},{"word":"look","start":89.73,"end":90.195,"confidence":0.99902344,"punctuated_word":"look","sentiment":"neutral","sentiment_score":-0.018878869712352753},{"word":"at","start":91.155,"end":91.235,"confidence":0.79003906,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.03837094083428383},{"word":"sorry","start":91.315,"end":91.815,"confidence":0.9645996,"punctuated_word":"sorry.","sentiment":"neutral","sentiment_score":-0.03644929081201553},{"word":"let","start":92.835,"end":93.075,"confidence":0.87597656,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":-0.01200234517455101},{"word":"me","start":93.075,"end":93.315,"confidence":0.99902344,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.00633741170167923},{"word":"just","start":93.315,"end":93.395,"confidence":0.7998047,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.012132007628679276},{"word":"get","start":93.395,"end":93.555,"confidence":0.88720703,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.014114584773778915},{"word":"the","start":93.555,"end":93.715,"confidence":0.9970703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.008035548031330109},{"word":"name","start":93.715,"end":93.955,"confidence":0.99902344,"punctuated_word":"name","sentiment":"neutral","sentiment_score":-0.016770031303167343},{"word":"of","start":93.955,"end":94.195,"confidence":0.9941406,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.0006902888417243958},{"word":"it","start":94.195,"end":94.695,"confidence":0.99853516,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":0.012316552922129633},{"word":"it","start":95.795,"end":96.115,"confidence":0.8984375,"punctuated_word":"It","sentiment":"neutral","sentiment_score":0.012642838060855864},{"word":"was","start":96.115,"end":96.615,"confidence":0.9970703,"punctuated_word":"was","sentiment":"neutral","sentiment_score":0.01045137271285057},{"word":"the","start":96.915,"end":97.415,"confidence":0.9863281,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.02686263620853424},{"word":"the","start":98.995,"end":99.235,"confidence":0.93847656,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.02692520245909691},{"word":"2025","start":99.235,"end":99.955,"confidence":0.99934894,"punctuated_word":"2025","sentiment":"neutral","sentiment_score":0.030198315158486366},{"word":"latent","start":99.955,"end":100.435,"confidence":0.49560547,"punctuated_word":"latent","sentiment":"neutral","sentiment_score":0.01116032525897026},{"word":"flood","start":100.435,"end":100.755,"confidence":0.9819336,"punctuated_word":"flood","sentiment":"neutral","sentiment_score":0.025746826082468033},{"word":"study","start":100.755,"end":101.155,"confidence":0.9970703,"punctuated_word":"study","sentiment":"neutral","sentiment_score":0.03365160524845123},{"word":"review","start":101.155,"end":101.555,"confidence":0.9970703,"punctuated_word":"review","sentiment":"neutral","sentiment_score":0.014604534953832626},{"word":"model","start":101.555,"end":102.055,"confidence":0.9980469,"punctuated_word":"model.","sentiment":"neutral","sentiment_score":0.028008053079247475},{"word":"so","start":105.729996,"end":105.97,"confidence":0.9873047,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.002338539808988571},{"word":"we're","start":105.97,"end":106.049995,"confidence":0.7717285,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":0.008076833561062813},{"word":"doing","start":106.049995,"end":106.369995,"confidence":0.9980469,"punctuated_word":"doing","sentiment":"neutral","sentiment_score":0.001344136893749237},{"word":"an","start":106.369995,"end":106.53,"confidence":0.99609375,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.01895352080464363},{"word":"assessment","start":106.53,"end":107.01,"confidence":0.99902344,"punctuated_word":"assessment","sentiment":"neutral","sentiment_score":0.04401886463165283},{"word":"for","start":107.01,"end":107.17,"confidence":0.99121094,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.03726102411746979},{"word":"a","start":107.17,"end":107.25,"confidence":0.87353516,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.053841494023799896},{"word":"client","start":107.25,"end":107.49,"confidence":1.0,"punctuated_word":"client","sentiment":"neutral","sentiment_score":0.035903360694646835},{"word":"who","start":107.49,"end":107.729996,"confidence":0.8984375,"punctuated_word":"who","sentiment":"neutral","sentiment_score":0.04161500185728073},{"word":"has","start":107.729996,"end":107.97,"confidence":0.94189453,"punctuated_word":"has","sentiment":"neutral","sentiment_score":0.04036843031644821},{"word":"a","start":107.97,"end":108.049995,"confidence":0.9838867,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.04260766506195069},{"word":"property","start":108.049995,"end":108.369995,"confidence":1.0,"punctuated_word":"property","sentiment":"neutral","sentiment_score":0.023082520812749863},{"word":"in","start":108.369995,"end":108.53,"confidence":0.9604492,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.04146315157413483},{"word":"leighton","start":108.53,"end":109.03,"confidence":0.9112956,"punctuated_word":"Leighton,","sentiment":"neutral","sentiment_score":0.0344538688659668},{"word":"and","start":110.049995,"end":110.369995,"confidence":0.7836914,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.030689697712659836},{"word":"we","start":110.369995,"end":110.53,"confidence":0.6069336,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.03675695136189461},{"word":"were","start":110.53,"end":110.77,"confidence":0.94140625,"punctuated_word":"were","sentiment":"neutral","sentiment_score":0.038974300026893616},{"word":"going","start":110.77,"end":111.09,"confidence":0.9980469,"punctuated_word":"going","sentiment":"neutral","sentiment_score":0.07919985800981522},{"word":"to","start":111.09,"end":111.17,"confidence":0.78222656,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.08908183872699738},{"word":"hoping","start":111.25,"end":111.57,"confidence":0.8442383,"punctuated_word":"hoping","sentiment":"neutral","sentiment_score":0.07496964931488037},{"word":"to","start":111.57,"end":111.729996,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.09368839114904404},{"word":"adopt","start":111.729996,"end":112.21,"confidence":0.97509766,"punctuated_word":"adopt","sentiment":"neutral","sentiment_score":0.08033294230699539},{"word":"the","start":112.21,"end":112.369995,"confidence":0.99316406,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.09810613095760344},{"word":"existing","start":112.369995,"end":112.85,"confidence":1.0,"punctuated_word":"existing","sentiment":"neutral","sentiment_score":0.10159849375486374},{"word":"flood","start":112.85,"end":113.17,"confidence":0.9951172,"punctuated_word":"flood","sentiment":"neutral","sentiment_score":0.06019287556409836},{"word":"study","start":113.17,"end":113.67,"confidence":1.0,"punctuated_word":"study","sentiment":"neutral","sentiment_score":0.09458666294813156},{"word":"rather","start":114.13,"end":114.45,"confidence":0.97509766,"punctuated_word":"rather","sentiment":"neutral","sentiment_score":-0.05745186284184456},{"word":"than","start":114.45,"end":114.69,"confidence":0.99902344,"punctuated_word":"than","sentiment":"neutral","sentiment_score":-0.062022432684898376},{"word":"building","start":114.69,"end":115.009995,"confidence":1.0,"punctuated_word":"building","sentiment":"neutral","sentiment_score":-0.10692942142486572},{"word":"a","start":115.009995,"end":115.17,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.09078174829483032},{"word":"new","start":115.17,"end":115.33,"confidence":1.0,"punctuated_word":"new","sentiment":"neutral","sentiment_score":-0.13075688481330872},{"word":"one","start":115.33,"end":115.65,"confidence":0.99902344,"punctuated_word":"one.","sentiment":"neutral","sentiment_score":-0.06298776715993881},{"word":"yeah","start":115.65,"end":116.15,"confidence":0.9916992,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.0025618579238653183},{"word":"i'm","start":116.475,"end":116.975,"confidence":0.58239746,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.03868566080927849},{"word":"also","start":118.795,"end":119.034996,"confidence":0.3684082,"punctuated_word":"also","sentiment":"neutral","sentiment_score":-0.11546768993139268},{"word":"beyond","start":119.034996,"end":119.515,"confidence":0.33007812,"punctuated_word":"beyond","sentiment":"neutral","sentiment_score":-0.12440282106399536},{"word":"consulting","start":119.515,"end":120.015,"confidence":0.92822266,"punctuated_word":"consulting.","sentiment":"neutral","sentiment_score":-0.10813358426094057},{"word":"yeah","start":134.07,"end":134.57,"confidence":0.93237305,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.038204025477170944},{"word":"yeah","start":136.63,"end":136.79001,"confidence":0.79711914,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.062446922063827515},{"word":"no","start":136.79001,"end":137.03,"confidence":0.9838867,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.2175146192312241},{"word":"problem","start":137.03,"end":137.51001,"confidence":0.9995117,"punctuated_word":"problem.","sentiment":"neutral","sentiment_score":0.273310124874115},{"word":"thank","start":137.51001,"end":137.67,"confidence":0.9902344,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5799198150634766},{"word":"you","start":137.67,"end":138.17,"confidence":0.99853516,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.20265039801597595},{"word":"yes","start":196.04999,"end":196.305,"confidence":0.9741211,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.06354732066392899},{"word":"yep","start":208.14499,"end":208.56,"confidence":0.96850586,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.0347394123673439},{"word":"yep","start":208.56,"end":209.06,"confidence":0.93359375,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.026158666238188744},{"word":"okay","start":215.44,"end":215.76,"confidence":0.84887695,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.10662274062633514},{"word":"amazing","start":215.76,"end":216.26,"confidence":0.9921875,"punctuated_word":"Amazing.","sentiment":"positive","sentiment_score":0.3967314958572388},{"word":"yep","start":217.84,"end":218.16,"confidence":0.9345703,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.1367502361536026},{"word":"perfect","start":218.16,"end":218.56,"confidence":0.9741211,"punctuated_word":"Perfect.","sentiment":"neutral","sentiment_score":0.2979004383087158},{"word":"do","start":218.56,"end":218.72,"confidence":0.9614258,"punctuated_word":"Do","sentiment":"neutral","sentiment_score":0.04272390529513359},{"word":"you","start":218.72,"end":218.8,"confidence":0.9970703,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.03180287405848503},{"word":"know","start":218.8,"end":218.95999,"confidence":0.99609375,"punctuated_word":"know","sentiment":"neutral","sentiment_score":0.026877138763666153},{"word":"how","start":218.95999,"end":219.2,"confidence":0.9980469,"punctuated_word":"how","sentiment":"neutral","sentiment_score":0.01264863833785057},{"word":"long","start":219.2,"end":219.44,"confidence":0.99902344,"punctuated_word":"long","sentiment":"neutral","sentiment_score":0.01818590983748436},{"word":"i","start":219.59999,"end":219.68,"confidence":0.72021484,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.0007932670414447784},{"word":"just","start":219.68,"end":219.79999,"confidence":0.7973633,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.02419997751712799},{"word":"i'm","start":219.92,"end":220.16,"confidence":0.6743164,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.0026300563476979733},{"word":"sending","start":220.16,"end":220.48,"confidence":0.8959961,"punctuated_word":"sending","sentiment":"neutral","sentiment_score":0.008617743849754333},{"word":"you","start":220.48,"end":220.56,"confidence":0.54345703,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.02097121998667717},{"word":"my","start":220.56,"end":220.64,"confidence":0.5229492,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.009278275072574615},{"word":"last","start":220.64,"end":220.88,"confidence":0.9394531,"punctuated_word":"last","sentiment":"neutral","sentiment_score":-0.003768175840377808},{"word":"week","start":220.88,"end":221.04,"confidence":0.892334,"punctuated_word":"week,","sentiment":"neutral","sentiment_score":0.007466036826372147},{"word":"and","start":221.04,"end":221.2,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.007392771542072296},{"word":"i","start":221.2,"end":221.28,"confidence":0.99609375,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.002963542938232422},{"word":"just","start":221.28,"end":221.44,"confidence":0.94970703,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.0012375935912132263},{"word":"haven't","start":221.44,"end":221.76,"confidence":0.9645996,"punctuated_word":"haven't","sentiment":"neutral","sentiment_score":-0.02822780609130859},{"word":"heard","start":221.76,"end":222.0,"confidence":0.98291016,"punctuated_word":"heard","sentiment":"neutral","sentiment_score":-0.05597847327589989},{"word":"back","start":222.0,"end":222.5,"confidence":0.8979492,"punctuated_word":"back.","sentiment":"neutral","sentiment_score":-0.025604985654354095},{"word":"but","start":222.645,"end":223.145,"confidence":0.5727539,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.025721732527017593},{"word":"yeah","start":224.24501,"end":224.485,"confidence":0.8586426,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":-0.0196128748357296},{"word":"i","start":224.485,"end":224.645,"confidence":0.97265625,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.020608000457286835},{"word":"just","start":224.645,"end":224.80501,"confidence":0.81347656,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.0174090676009655},{"word":"wanted","start":224.80501,"end":225.125,"confidence":0.30126953,"punctuated_word":"wanted","sentiment":"neutral","sentiment_score":-0.023695217445492744},{"word":"to","start":225.125,"end":225.285,"confidence":0.9301758,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.01703982800245285},{"word":"know","start":225.285,"end":225.365,"confidence":0.9970703,"punctuated_word":"know","sentiment":"neutral","sentiment_score":-0.016189465299248695},{"word":"how","start":225.365,"end":225.60501,"confidence":0.9970703,"punctuated_word":"how","sentiment":"neutral","sentiment_score":-0.018668098375201225},{"word":"long","start":225.60501,"end":226.10501,"confidence":0.77905273,"punctuated_word":"long,","sentiment":"neutral","sentiment_score":-0.017241699621081352},{"word":"approximately","start":226.325,"end":226.80501,"confidence":0.7932129,"punctuated_word":"approximately,","sentiment":"neutral","sentiment_score":-0.01883888989686966},{"word":"it","start":226.80501,"end":226.965,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.011507917195558548},{"word":"would","start":226.965,"end":227.205,"confidence":0.99902344,"punctuated_word":"would","sentiment":"neutral","sentiment_score":-0.018794216215610504},{"word":"take","start":227.205,"end":227.705,"confidence":0.96875,"punctuated_word":"take.","sentiment":"neutral","sentiment_score":-0.01877344585955143},{"word":"yeah","start":230.085,"end":230.405,"confidence":0.9838867,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.004911297466605902},{"word":"yeah","start":230.405,"end":230.725,"confidence":0.9914551,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.009648079052567482},{"word":"sorry","start":230.725,"end":231.045,"confidence":0.9980469,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.02683247998356819},{"word":"i","start":231.045,"end":231.205,"confidence":0.98535156,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.023531073704361916},{"word":"should've","start":231.205,"end":231.705,"confidence":0.8149414,"punctuated_word":"should've","sentiment":"neutral","sentiment_score":-0.018439780920743946},{"word":"also","start":231.845,"end":232.085,"confidence":0.8408203,"punctuated_word":"also","sentiment":"neutral","sentiment_score":-0.003693609032779932},{"word":"went","start":232.085,"end":232.24501,"confidence":0.6713867,"punctuated_word":"went","sentiment":"neutral","sentiment_score":-0.002185154240578413},{"word":"to","start":232.24501,"end":232.405,"confidence":0.9243164,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.0053958045318722725},{"word":"that","start":232.405,"end":232.565,"confidence":0.4501953,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.0032002050429582596},{"word":"earlier","start":232.565,"end":233.065,"confidence":0.96777344,"punctuated_word":"earlier.","sentiment":"neutral","sentiment_score":-0.005886250175535679},{"word":"last","start":234.325,"end":234.725,"confidence":0.7993164,"punctuated_word":"Last","sentiment":"neutral","sentiment_score":-0.011484281159937382},{"word":"thursday","start":234.725,"end":235.225,"confidence":0.99316406,"punctuated_word":"Thursday.","sentiment":"neutral","sentiment_score":-0.01457335613667965},{"word":"i","start":238.07,"end":238.23,"confidence":0.49267578,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.08907300978899002},{"word":"can't","start":238.23,"end":238.55,"confidence":0.9484863,"punctuated_word":"can't","sentiment":"neutral","sentiment_score":-0.07977890968322754},{"word":"look","start":238.55,"end":238.87,"confidence":0.49951172,"punctuated_word":"look","sentiment":"neutral","sentiment_score":-0.0924208089709282},{"word":"at","start":238.87,"end":238.95,"confidence":0.7089844,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.10872460156679152},{"word":"it","start":238.95,"end":239.03,"confidence":0.79663086,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":-0.09677459299564362},{"word":"yep","start":239.03,"end":239.53,"confidence":0.95092773,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":-0.03405452519655228},{"word":"yeah","start":240.07,"end":240.57,"confidence":0.75024414,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.05698900297284126},{"word":"oh","start":242.07,"end":242.47,"confidence":0.907959,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.03498566895723343},{"word":"that's","start":242.47,"end":242.71,"confidence":0.9921875,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":-0.03173774480819702},{"word":"okay","start":242.71,"end":243.19,"confidence":0.9995117,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":-0.012086600996553898},{"word":"yeah","start":243.19,"end":243.43001,"confidence":0.9975586,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.01224636286497116},{"word":"yeah","start":243.43001,"end":243.67,"confidence":0.9995117,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.01071925088763237},{"word":"yeah","start":243.67,"end":244.17,"confidence":0.99365234,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.0035936785861849785},{"word":"okay","start":246.23,"end":246.73,"confidence":0.98168945,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.021926384419202805},{"word":"awesome","start":250.15,"end":250.65,"confidence":0.9880371,"punctuated_word":"Awesome.","sentiment":"neutral","sentiment_score":0.090402789413929},{"word":"yeah","start":254.64499,"end":254.965,"confidence":0.9951172,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.01071692816913128},{"word":"sure","start":254.965,"end":255.465,"confidence":0.9941406,"punctuated_word":"Sure.","sentiment":"neutral","sentiment_score":0.026113364845514297},{"word":"yep","start":255.685,"end":256.085,"confidence":0.7668457,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.01611720770597458},{"word":"and","start":256.085,"end":256.245,"confidence":0.8178711,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.010048738680779934},{"word":"is","start":256.245,"end":256.485,"confidence":0.9370117,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.004059826955199242},{"word":"the","start":256.485,"end":256.645,"confidence":0.9902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.006104467436671257},{"word":"general","start":256.645,"end":257.145,"confidence":0.9970703,"punctuated_word":"general","sentiment":"neutral","sentiment_score":0.009782334789633753},{"word":"is","start":257.845,"end":258.085,"confidence":0.65722656,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.0030073197558522224},{"word":"the","start":258.085,"end":258.32498,"confidence":0.99316406,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.009809168986976148},{"word":"general","start":258.32498,"end":258.725,"confidence":0.9790039,"punctuated_word":"general","sentiment":"neutral","sentiment_score":0.00955346692353487},{"word":"layton","start":258.725,"end":259.225,"confidence":0.65405273,"punctuated_word":"Layton","sentiment":"neutral","sentiment_score":0.009389393031597136},{"word":"email","start":259.525,"end":259.925,"confidence":0.9951172,"punctuated_word":"email","sentiment":"neutral","sentiment_score":0.012479640543460846},{"word":"okay","start":259.925,"end":260.425,"confidence":0.7297363,"punctuated_word":"okay?","sentiment":"neutral","sentiment_score":0.013118715025484562},{"word":"the","start":260.485,"end":260.645,"confidence":0.8935547,"punctuated_word":"The","sentiment":"neutral","sentiment_score":0.002287273295223713},{"word":"account","start":260.645,"end":261.04498,"confidence":0.41235352,"punctuated_word":"account","sentiment":"neutral","sentiment_score":0.001805577427148819},{"word":"will","start":261.04498,"end":261.365,"confidence":0.25146484,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.004600446671247482},{"word":"yeah","start":261.60498,"end":261.845,"confidence":0.923584,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":0.020930789411067963},{"word":"perfect","start":261.845,"end":262.32498,"confidence":0.9995117,"punctuated_word":"Perfect.","sentiment":"neutral","sentiment_score":0.1893136203289032},{"word":"okay","start":262.32498,"end":262.645,"confidence":0.9941406,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.1689390242099762},{"word":"great","start":262.645,"end":262.98,"confidence":0.99902344,"punctuated_word":"Great.","sentiment":"positive","sentiment_score":0.4032350778579712},{"word":"i","start":263.14,"end":263.22,"confidence":0.4658203,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.15705376863479614},{"word":"just","start":263.22,"end":263.38,"confidence":0.98828125,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.11329680681228638},{"word":"wanted","start":263.38,"end":263.46002,"confidence":0.80371094,"punctuated_word":"wanted","sentiment":"neutral","sentiment_score":0.07520559430122375},{"word":"to","start":263.46002,"end":263.62003,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.07636071741580963},{"word":"make","start":263.62003,"end":263.7,"confidence":1.0,"punctuated_word":"make","sentiment":"neutral","sentiment_score":0.04501526802778244},{"word":"sure","start":263.7,"end":263.94,"confidence":1.0,"punctuated_word":"sure","sentiment":"neutral","sentiment_score":0.05732431635260582},{"word":"that","start":263.94,"end":264.1,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.013988278806209564},{"word":"i","start":264.1,"end":264.26,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.003280889242887497},{"word":"wasn't","start":264.26,"end":264.58002,"confidence":0.9995117,"punctuated_word":"wasn't","sentiment":"neutral","sentiment_score":0.013706382364034653},{"word":"sending","start":264.58002,"end":264.90002,"confidence":0.9902344,"punctuated_word":"sending","sentiment":"neutral","sentiment_score":0.012569434940814972},{"word":"it","start":264.90002,"end":264.98,"confidence":0.9980469,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.0036887936294078823},{"word":"somewhere","start":264.98,"end":265.46002,"confidence":0.84472656,"punctuated_word":"somewhere,","sentiment":"neutral","sentiment_score":-0.014531498774886131},{"word":"that","start":265.46002,"end":265.62003,"confidence":0.6928711,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.012416321784257889},{"word":"it","start":265.62003,"end":265.7,"confidence":0.9301758,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.006310891360044479},{"word":"was","start":265.7,"end":265.94,"confidence":0.99902344,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.01239929348230362},{"word":"just","start":265.94,"end":266.18002,"confidence":0.8991699,"punctuated_word":"just,","sentiment":"neutral","sentiment_score":-0.0025440137833356857},{"word":"yeah","start":266.18002,"end":266.58002,"confidence":0.99853516,"punctuated_word":"yeah,","sentiment":"neutral","sentiment_score":-0.02553984522819519},{"word":"getting","start":266.58002,"end":266.98,"confidence":0.99902344,"punctuated_word":"getting","sentiment":"neutral","sentiment_score":-0.043340664356946945},{"word":"lost","start":266.98,"end":267.22,"confidence":0.99316406,"punctuated_word":"lost","sentiment":"neutral","sentiment_score":-0.03702273219823837},{"word":"or","start":267.22,"end":267.38,"confidence":0.8886719,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.03954451531171799},{"word":"anything","start":267.38,"end":267.88,"confidence":0.94018555,"punctuated_word":"anything.","sentiment":"neutral","sentiment_score":-0.01810353808104992},{"word":"but","start":268.34,"end":268.41998,"confidence":0.77246094,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.04089590534567833},{"word":"no","start":268.5,"end":268.74002,"confidence":0.9980469,"punctuated_word":"no.","sentiment":"neutral","sentiment_score":-0.021675121039152145},{"word":"that's","start":268.74002,"end":269.06,"confidence":0.9995117,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.061229996383190155},{"word":"okay","start":269.06,"end":269.56,"confidence":1.0,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":0.05215607210993767},{"word":"okay","start":274.02002,"end":274.34,"confidence":0.9797363,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.101754292845726},{"word":"perfect","start":274.34,"end":274.84,"confidence":0.9995117,"punctuated_word":"Perfect.","sentiment":"neutral","sentiment_score":0.2894037663936615},{"word":"yep","start":274.90002,"end":275.235,"confidence":0.98339844,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.15070751309394836},{"word":"yeah","start":280.275,"end":280.675,"confidence":0.9914551,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.199322909116745},{"word":"awesome","start":280.675,"end":281.155,"confidence":1.0,"punctuated_word":"Awesome.","sentiment":"positive","sentiment_score":0.4116705954074859},{"word":"okay","start":281.155,"end":281.47498,"confidence":0.9995117,"punctuated_word":"Okay.","sentiment":"positive","sentiment_score":0.3710654377937317},{"word":"i","start":281.47498,"end":281.63498,"confidence":1.0,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.5372589826583862},{"word":"really","start":281.63498,"end":281.875,"confidence":0.94140625,"punctuated_word":"really","sentiment":"positive","sentiment_score":0.631318211555481},{"word":"appreciate","start":281.875,"end":282.19498,"confidence":1.0,"punctuated_word":"appreciate","sentiment":"positive","sentiment_score":0.6368727087974548},{"word":"that","start":282.19498,"end":282.435,"confidence":0.9946289,"punctuated_word":"that.","sentiment":"positive","sentiment_score":0.5871644020080566},{"word":"thank","start":282.435,"end":282.59497,"confidence":0.9111328,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.644432008266449},{"word":"you","start":282.59497,"end":282.75497,"confidence":0.99902344,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.6640820503234863},{"word":"so","start":282.75497,"end":282.91498,"confidence":1.0,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.7177287936210632},{"word":"much","start":282.91498,"end":283.41498,"confidence":1.0,"punctuated_word":"much.","sentiment":"positive","sentiment_score":0.6255544424057007},{"word":"you","start":285.79498,"end":285.955,"confidence":0.96972656,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.2771874964237213},{"word":"too","start":285.955,"end":286.275,"confidence":0.9970703,"punctuated_word":"too.","sentiment":"neutral","sentiment_score":0.17158977687358856},{"word":"thank","start":286.275,"end":286.51498,"confidence":0.9980469,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.8258687853813171},{"word":"you","start":286.51498,"end":286.75497,"confidence":0.9995117,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.7770711183547974},{"word":"bye","start":286.75497,"end":287.25497,"confidence":0.9975586,"punctuated_word":"Bye.","sentiment":"positive","sentiment_score":0.5158655643463135}],"paragraphs":{"transcript":"\nHi, Jamila. This is Maddie. I'm just calling about getting access to a Ford model. Yep. Yeah.\n\nYes. Sorry. At $79. Okay. Right?\n\nYeah? Yeah. No. That's okay. Yeah.\n\nCan you hear that? Okay. So when it says flood report, is that just a flood report for individual property? Yeah. So I was hoping to get access to the full fraud study, if that's possible.\n\nYeah. Yeah. So it's very I had a look. It's like the actual modeling file that I would be after. And I was having a look at sorry.\n\nLet me just get the name of it. It was the the 2025 latent flood study review model. So we're doing an assessment for a client who has a property in Leighton, and we were going to hoping to adopt the existing flood study rather than building a new one. Yeah. I'm also beyond consulting.\n\nYeah. Yeah. No problem. Thank you. Yes.\n\nYep. Yep. Okay. Amazing. Yep.\n\nPerfect. Do you know how long I just I'm sending you my last week, and I just haven't heard back. But yeah. I just wanted to know how long, approximately, it would take. Yeah.\n\nYeah. Sorry. I should've also went to that earlier. Last Thursday. I can't look at it.\n\nYep. Yeah. Oh, that's okay. Yeah. Yeah.\n\nYeah. Okay. Awesome. Yeah. Sure.\n\nYep. And is the general is the general Layton email okay? The account will yeah. Perfect. Okay.\n\nGreat. I just wanted to make sure that I wasn't sending it somewhere, that it was just, yeah, getting lost or anything. But no. That's okay. Okay.\n\nPerfect. Yep. Yeah. Awesome. Okay.\n\nI really appreciate that. Thank you so much. You too. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Hi, Jamila.","start":4.96,"end":5.68,"sentiment":"neutral","sentiment_score":0.10825047641992569},{"text":"This is Maddie.","start":5.68,"end":6.58,"sentiment":"neutral","sentiment_score":0.1445904721816381},{"text":"I'm just calling about getting access to a Ford model.","start":6.72,"end":10.66,"sentiment":"neutral","sentiment_score":0.14756254479289055},{"text":"Yep.","start":18.015,"end":18.515,"sentiment":"neutral","sentiment_score":0.14277717471122742},{"text":"Yeah.","start":21.935001,"end":22.335,"sentiment":"neutral","sentiment_score":0.12189941108226776}],"sentiment":"neutral","sentiment_score":0.14062202371218624,"num_words":17,"start":4.96,"end":22.335},{"sentences":[{"text":"Yes.","start":22.335,"end":22.575,"sentiment":"neutral","sentiment_score":0.1213526576757431},{"text":"Sorry.","start":22.575,"end":23.075,"sentiment":"neutral","sentiment_score":0.04281051829457283},{"text":"At $79.","start":24.015,"end":25.395,"sentiment":"neutral","sentiment_score":0.06455400958657265},{"text":"Okay.","start":25.55,"end":26.05,"sentiment":"neutral","sentiment_score":0.08209341764450073},{"text":"Right?","start":28.99,"end":29.49,"sentiment":"neutral","sentiment_score":0.08975264430046082}],"sentiment":"neutral","sentiment_score":0.07751954284807046,"num_words":6,"start":22.335,"end":29.49},{"sentences":[{"text":"Yeah?","start":29.71,"end":30.21,"sentiment":"neutral","sentiment_score":0.04831322282552719},{"text":"Yeah.","start":33.79,"end":34.29,"sentiment":"neutral","sentiment_score":0.02999938279390335},{"text":"No.","start":37.935,"end":38.435,"sentiment":"neutral","sentiment_score":-0.14910849928855896},{"text":"That's okay.","start":38.495003,"end":39.315002,"sentiment":"neutral","sentiment_score":0.05920130270533264},{"text":"Yeah.","start":45.855,"end":45.895,"sentiment":"neutral","sentiment_score":0.07591091841459274}],"sentiment":"neutral","sentiment_score":0.020586271692688268,"num_words":6,"start":29.71,"end":45.895},{"sentences":[{"text":"Can you hear that?","start":45.895,"end":46.915,"sentiment":"neutral","sentiment_score":0.05229131830856204},{"text":"Okay.","start":56.43,"end":56.83,"sentiment":"neutral","sentiment_score":0.037530165165662766},{"text":"So when it says flood report, is that just a flood report for individual property?","start":56.83,"end":61.41,"sentiment":"neutral","sentiment_score":0.012881634136041006},{"text":"Yeah.","start":65.354996,"end":65.674995,"sentiment":"neutral","sentiment_score":0.008308790624141693},{"text":"So I was hoping to get access to the full fraud study, if that's possible.","start":65.674995,"end":70.975,"sentiment":"neutral","sentiment_score":0.009632111837466558}],"sentiment":"neutral","sentiment_score":0.016464178295185167,"num_words":36,"start":45.895,"end":70.975},{"sentences":[{"text":"Yeah.","start":81.090004,"end":81.41,"sentiment":"neutral","sentiment_score":0.04527565836906433},{"text":"Yeah.","start":81.41,"end":81.81,"sentiment":"neutral","sentiment_score":0.04508800059556961},{"text":"So it's very I had a look.","start":81.81,"end":85.03,"sentiment":"neutral","sentiment_score":0.028199618948357447},{"text":"It's like the actual modeling file that I would be after.","start":85.41,"end":88.39,"sentiment":"neutral","sentiment_score":0.04831977899778973},{"text":"And I was having a look at sorry.","start":88.85,"end":91.815,"sentiment":"neutral","sentiment_score":-0.01720203272998333}],"sentiment":"neutral","sentiment_score":0.024345082097819874,"num_words":28,"start":81.090004,"end":91.815},{"sentences":[{"text":"Let me just get the name of it.","start":92.835,"end":94.695,"sentiment":"neutral","sentiment_score":-0.007220708066597581},{"text":"It was the the 2025 latent flood study review model.","start":95.795,"end":102.055,"sentiment":"neutral","sentiment_score":0.022025170922279357},{"text":"So we're doing an assessment for a client who has a property in Leighton, and we were going to hoping to adopt the existing flood study rather than building a new one.","start":105.729996,"end":115.65,"sentiment":"neutral","sentiment_score":0.024768002738710493},{"text":"Yeah.","start":115.65,"end":116.15,"sentiment":"neutral","sentiment_score":-0.0025618579238653183},{"text":"I'm also beyond consulting.","start":116.475,"end":120.015,"sentiment":"neutral","sentiment_score":-0.09667243901640177}],"sentiment":"neutral","sentiment_score":0.010287463969805025,"num_words":55,"start":92.835,"end":120.015},{"sentences":[{"text":"Yeah.","start":134.07,"end":134.57,"sentiment":"neutral","sentiment_score":-0.038204025477170944},{"text":"Yeah.","start":136.63,"end":136.79001,"sentiment":"neutral","sentiment_score":0.062446922063827515},{"text":"No problem.","start":136.79001,"end":137.51001,"sentiment":"neutral","sentiment_score":0.24541237205266953},{"text":"Thank you.","start":137.51001,"end":138.17,"sentiment":"positive","sentiment_score":0.39128510653972626},{"text":"Yes.","start":196.04999,"end":196.305,"sentiment":"neutral","sentiment_score":0.06354732066392899}],"sentiment":"neutral","sentiment_score":0.19445502491933958,"num_words":7,"start":134.07,"end":196.305},{"sentences":[{"text":"Yep.","start":208.14499,"end":208.56,"sentiment":"neutral","sentiment_score":0.0347394123673439},{"text":"Yep.","start":208.56,"end":209.06,"sentiment":"neutral","sentiment_score":0.026158666238188744},{"text":"Okay.","start":215.44,"end":215.76,"sentiment":"neutral","sentiment_score":0.10662274062633514},{"text":"Amazing.","start":215.76,"end":216.26,"sentiment":"positive","sentiment_score":0.3967314958572388},{"text":"Yep.","start":217.84,"end":218.16,"sentiment":"neutral","sentiment_score":0.1367502361536026}],"sentiment":"neutral","sentiment_score":0.14020051024854183,"num_words":5,"start":208.14499,"end":218.16},{"sentences":[{"text":"Perfect.","start":218.16,"end":218.56,"sentiment":"neutral","sentiment_score":0.2979004383087158},{"text":"Do you know how long I just I'm sending you my last week, and I just haven't heard back.","start":218.56,"end":222.5,"sentiment":"neutral","sentiment_score":0.0024116183140952337},{"text":"But yeah.","start":222.645,"end":224.485,"sentiment":"neutral","sentiment_score":-0.022667303681373596},{"text":"I just wanted to know how long, approximately, it would take.","start":224.485,"end":227.705,"sentiment":"neutral","sentiment_score":-0.018069622360847214},{"text":"Yeah.","start":230.085,"end":230.405,"sentiment":"neutral","sentiment_score":-0.004911297466605902}],"sentiment":"neutral","sentiment_score":0.0027855716317015536,"num_words":34,"start":218.16,"end":230.405},{"sentences":[{"text":"Yeah.","start":230.405,"end":230.725,"sentiment":"neutral","sentiment_score":-0.009648079052567482},{"text":"Sorry.","start":230.725,"end":231.045,"sentiment":"neutral","sentiment_score":-0.02683247998356819},{"text":"I should've also went to that earlier.","start":231.045,"end":233.065,"sentiment":"neutral","sentiment_score":-0.008904553949832916},{"text":"Last Thursday.","start":234.325,"end":235.225,"sentiment":"neutral","sentiment_score":-0.013028818648308516},{"text":"I can't look at it.","start":238.07,"end":239.03,"sentiment":"neutral","sentiment_score":-0.09335438460111618}],"sentiment":"neutral","sentiment_score":-0.03697762481169775,"num_words":16,"start":230.405,"end":239.03},{"sentences":[{"text":"Yep.","start":239.03,"end":239.53,"sentiment":"neutral","sentiment_score":-0.03405452519655228},{"text":"Yeah.","start":240.07,"end":240.57,"sentiment":"neutral","sentiment_score":-0.05698900297284126},{"text":"Oh, that's okay.","start":242.07,"end":243.19,"sentiment":"neutral","sentiment_score":-0.02627000492066145},{"text":"Yeah.","start":243.19,"end":243.43001,"sentiment":"neutral","sentiment_score":-0.01224636286497116},{"text":"Yeah.","start":243.43001,"end":243.67,"sentiment":"neutral","sentiment_score":-0.01071925088763237}],"sentiment":"neutral","sentiment_score":-0.027545593811997345,"num_words":7,"start":239.03,"end":243.67},{"sentences":[{"text":"Yeah.","start":243.67,"end":244.17,"sentiment":"neutral","sentiment_score":-0.0035936785861849785},{"text":"Okay.","start":246.23,"end":246.73,"sentiment":"neutral","sentiment_score":0.021926384419202805},{"text":"Awesome.","start":250.15,"end":250.65,"sentiment":"neutral","sentiment_score":0.090402789413929},{"text":"Yeah.","start":254.64499,"end":254.965,"sentiment":"neutral","sentiment_score":-0.01071692816913128},{"text":"Sure.","start":254.965,"end":255.465,"sentiment":"neutral","sentiment_score":0.026113364845514297}],"sentiment":"neutral","sentiment_score":0.024826386384665968,"num_words":5,"start":243.67,"end":255.465},{"sentences":[{"text":"Yep.","start":255.685,"end":256.085,"sentiment":"neutral","sentiment_score":0.01611720770597458},{"text":"And is the general is the general Layton email okay?","start":256.085,"end":260.425,"sentiment":"neutral","sentiment_score":0.008735307212918996},{"text":"The account will yeah.","start":260.485,"end":261.845,"sentiment":"neutral","sentiment_score":0.005105798365548253},{"text":"Perfect.","start":261.845,"end":262.32498,"sentiment":"neutral","sentiment_score":0.1893136203289032},{"text":"Okay.","start":262.32498,"end":262.645,"sentiment":"neutral","sentiment_score":0.1689390242099762}],"sentiment":"neutral","sentiment_score":0.028361536343308055,"num_words":17,"start":255.685,"end":262.645},{"sentences":[{"text":"Great.","start":262.645,"end":262.98,"sentiment":"positive","sentiment_score":0.4032350778579712},{"text":"I just wanted to make sure that I wasn't sending it somewhere, that it was just, yeah, getting lost or anything.","start":263.14,"end":267.88,"sentiment":"neutral","sentiment_score":0.017130330293661074},{"text":"But no.","start":268.34,"end":268.74002,"sentiment":"neutral","sentiment_score":-0.03128551319241524},{"text":"That's okay.","start":268.74002,"end":269.56,"sentiment":"neutral","sentiment_score":0.05669303424656391},{"text":"Okay.","start":274.02002,"end":274.34,"sentiment":"neutral","sentiment_score":0.101754292845726}],"sentiment":"neutral","sentiment_score":0.03390893885106952,"num_words":27,"start":262.645,"end":274.34},{"sentences":[{"text":"Perfect.","start":274.34,"end":274.84,"sentiment":"neutral","sentiment_score":0.2894037663936615},{"text":"Yep.","start":274.90002,"end":275.235,"sentiment":"neutral","sentiment_score":0.15070751309394836},{"text":"Yeah.","start":280.275,"end":280.675,"sentiment":"neutral","sentiment_score":0.199322909116745},{"text":"Awesome.","start":280.675,"end":281.155,"sentiment":"positive","sentiment_score":0.4116705954074859},{"text":"Okay.","start":281.155,"end":281.47498,"sentiment":"positive","sentiment_score":0.3710654377937317}],"sentiment":"neutral","sentiment_score":0.2844340443611145,"num_words":5,"start":274.34,"end":281.47498},{"sentences":[{"text":"I really appreciate that.","start":281.47498,"end":282.435,"sentiment":"positive","sentiment_score":0.5981535762548447},{"text":"Thank you so much.","start":282.435,"end":283.41498,"sentiment":"positive","sentiment_score":0.6629493236541748},{"text":"You too.","start":285.79498,"end":286.275,"sentiment":"neutral","sentiment_score":0.22438863664865494},{"text":"Thank you.","start":286.275,"end":286.75497,"sentiment":"positive","sentiment_score":0.8014699518680573},{"text":"Bye.","start":286.75497,"end":287.25497,"sentiment":"positive","sentiment_score":0.5158655643463135}],"sentiment":"positive","sentiment_score":0.5855380262319858,"num_words":13,"start":281.47498,"end":287.25497}]}}]},{"alternatives":[{"transcript":"Good afternoon. This is Linda at Council. Do you mind if you're speaking? Sure. So we have some free modeling on our website mapping system. But if you're after a flood study, we can also apply for one of those too. They're they're about 79 dollars from memory, and all you need to do is jump on to our website and type in the search bar certificates, and it should take you sorry. I'm just typing in to make sure I give you the correct so if you got a certificate application form and click through that, down on the bottom left hand side will be one for a flat report. Click on that one, and then you can apply for that online. It's for the yes. It will be for a specific property. Yeah. The full plot 30. I'd have to ask somebody. You can actually access most of that on our website on the mapping system. Okay. So what in particular was it for? Yep. And what were you needing that for? Okay. Yeah. Where were you calling from? Sorry. Lovely. I will have to just see if our oh, what's his name? Sorry. I can't think of his name off the top of my head. He, like, works in, like, drainage and flooding and things like that. I'll see if he's available. Would you mind to hold for one moment? Thanks. Are you there? Yeah. Look. I just spoke to the person who's responsible for that, and he's asked that what they need is an email requesting the use of that information and why you need it with your contact details. If you send that through to council, then they'll be able to give you access to the SES portal with your email in order to access that. Oh, okay. You've already sent through an email? Oh, okay. When did you send that one through? Oh, okay. Yeah. Look. Chris hasn't been in. He's been off sick with kids. So he probably I assume he's gonna be back tomorrow. So I'll just send him through a reminder that you've sent that through, or you might wanna just, like, flick it through again just so that it kind of pings, and he's like, oh, I've got this before. And then, yes, yeah, cancel at least, and that's perfect. No. That's all good. But you can attention it if you attention it to Chris Lashbrook, and then that can be, like, easily forwarded to to him. No problem at all. You have a lovely afternoon. Thanks. Bye.","confidence":0.99609375,"words":[{"word":"good","start":0.96,"end":1.1999999,"confidence":0.9980469,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.34617316722869873},{"word":"afternoon","start":1.1999999,"end":1.5999999,"confidence":1.0,"punctuated_word":"afternoon.","sentiment":"positive","sentiment_score":0.35083675384521484},{"word":"this","start":1.5999999,"end":1.8399999,"confidence":1.0,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.2404327094554901},{"word":"is","start":1.8399999,"end":1.92,"confidence":0.9980469,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.2593199908733368},{"word":"linda","start":1.92,"end":2.32,"confidence":0.36572266,"punctuated_word":"Linda","sentiment":"neutral","sentiment_score":0.2753217816352844},{"word":"at","start":2.32,"end":2.3999999,"confidence":0.43920898,"punctuated_word":"at","sentiment":"positive","sentiment_score":0.3415364623069763},{"word":"council","start":2.3999999,"end":2.8,"confidence":0.798584,"punctuated_word":"Council.","sentiment":"neutral","sentiment_score":0.2578277587890625},{"word":"do","start":2.8,"end":2.8799999,"confidence":0.42236328,"punctuated_word":"Do","sentiment":"neutral","sentiment_score":0.07748819887638092},{"word":"you","start":2.8799999,"end":3.04,"confidence":0.9277344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.08122876286506653},{"word":"mind","start":3.04,"end":3.28,"confidence":1.0,"punctuated_word":"mind","sentiment":"neutral","sentiment_score":0.08060333877801895},{"word":"if","start":3.28,"end":3.32,"confidence":0.4543457,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.0929037779569626},{"word":"you're","start":3.32,"end":3.36,"confidence":0.61047363,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":0.09046423435211182},{"word":"speaking","start":3.36,"end":3.86,"confidence":0.9160156,"punctuated_word":"speaking?","sentiment":"neutral","sentiment_score":0.09733834862709044},{"word":"sure","start":11.5199995,"end":11.92,"confidence":0.76123047,"punctuated_word":"Sure.","sentiment":"neutral","sentiment_score":0.2630102336406708},{"word":"so","start":11.92,"end":12.32,"confidence":0.9770508,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.24166962504386905},{"word":"we","start":12.32,"end":12.559999,"confidence":0.9819336,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.21107983589172363},{"word":"have","start":12.559999,"end":12.799999,"confidence":0.984375,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.27006077766418457},{"word":"some","start":12.799999,"end":13.299999,"confidence":0.9560547,"punctuated_word":"some","sentiment":"neutral","sentiment_score":0.23391133546829224},{"word":"free","start":13.5199995,"end":14.0199995,"confidence":0.92333984,"punctuated_word":"free","sentiment":"neutral","sentiment_score":0.269210547208786},{"word":"modeling","start":14.08,"end":14.58,"confidence":0.9941406,"punctuated_word":"modeling","sentiment":"neutral","sentiment_score":0.21220482885837555},{"word":"on","start":14.639999,"end":14.719999,"confidence":0.7216797,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.2582350969314575},{"word":"our","start":14.719999,"end":14.88,"confidence":0.9111328,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.24031028151512143},{"word":"website","start":14.88,"end":15.165,"confidence":0.5161133,"punctuated_word":"website","sentiment":"neutral","sentiment_score":0.22542013227939608},{"word":"mapping","start":16.765,"end":17.085,"confidence":0.48266602,"punctuated_word":"mapping","sentiment":"neutral","sentiment_score":0.15370483696460724},{"word":"system","start":17.085,"end":17.585,"confidence":0.8251953,"punctuated_word":"system.","sentiment":"neutral","sentiment_score":0.17606063187122345},{"word":"but","start":17.725,"end":17.805,"confidence":0.7988281,"punctuated_word":"But","sentiment":"neutral","sentiment_score":0.16033068299293518},{"word":"if","start":17.805,"end":17.965,"confidence":0.8828125,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.1334705352783203},{"word":"you're","start":17.965,"end":18.125,"confidence":0.97314453,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":0.12422996759414671},{"word":"after","start":18.125,"end":18.244999,"confidence":0.7475586,"punctuated_word":"after","sentiment":"neutral","sentiment_score":0.1780923306941986},{"word":"a","start":18.244999,"end":18.365,"confidence":0.92822266,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.17694535851478577},{"word":"flood","start":18.365,"end":18.865,"confidence":0.9135742,"punctuated_word":"flood","sentiment":"neutral","sentiment_score":0.15750685334205627},{"word":"study","start":18.925,"end":19.165,"confidence":0.89331055,"punctuated_word":"study,","sentiment":"neutral","sentiment_score":0.20527206361293793},{"word":"we","start":19.165,"end":19.244999,"confidence":0.3166504,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.24413251876831055},{"word":"can","start":19.244999,"end":19.404999,"confidence":0.65771484,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.2599576413631439},{"word":"also","start":19.404999,"end":19.725,"confidence":0.8774414,"punctuated_word":"also","sentiment":"neutral","sentiment_score":0.20171651244163513},{"word":"apply","start":19.725,"end":20.045,"confidence":0.9394531,"punctuated_word":"apply","sentiment":"neutral","sentiment_score":0.1556955128908157},{"word":"for","start":20.045,"end":20.205,"confidence":0.82128906,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.16014063358306885},{"word":"one","start":20.205,"end":20.285,"confidence":0.91259766,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.16124461591243744},{"word":"of","start":20.285,"end":20.365,"confidence":0.91748047,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.1851937621831894},{"word":"those","start":20.365,"end":20.525,"confidence":0.8828125,"punctuated_word":"those","sentiment":"neutral","sentiment_score":0.20737238228321075},{"word":"too","start":20.525,"end":21.025,"confidence":0.71899414,"punctuated_word":"too.","sentiment":"neutral","sentiment_score":0.17613522708415985},{"word":"they're","start":22.365,"end":22.865,"confidence":0.92285156,"punctuated_word":"They're","sentiment":"neutral","sentiment_score":0.09467792510986328},{"word":"they're","start":23.005,"end":23.325,"confidence":0.9501953,"punctuated_word":"they're","sentiment":"neutral","sentiment_score":0.05944151803851128},{"word":"about","start":23.325,"end":23.724998,"confidence":0.8911133,"punctuated_word":"about","sentiment":"neutral","sentiment_score":0.04016099125146866},{"word":"79","start":23.724998,"end":24.445,"confidence":0.8935547,"punctuated_word":"79","sentiment":"neutral","sentiment_score":0.021534431725740433},{"word":"dollars","start":24.445,"end":24.945,"confidence":0.93847656,"punctuated_word":"dollars","sentiment":"neutral","sentiment_score":0.07349257171154022},{"word":"from","start":25.404999,"end":25.904999,"confidence":0.92822266,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.06829105317592621},{"word":"memory","start":25.965,"end":26.445,"confidence":0.55981445,"punctuated_word":"memory,","sentiment":"neutral","sentiment_score":0.09079255163669586},{"word":"and","start":26.445,"end":26.765,"confidence":0.94970703,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.13381128013134003},{"word":"all","start":26.765,"end":26.925,"confidence":0.9536133,"punctuated_word":"all","sentiment":"neutral","sentiment_score":0.12469560652971268},{"word":"you","start":26.925,"end":27.005001,"confidence":0.96533203,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.09495484828948976},{"word":"need","start":27.005001,"end":27.165,"confidence":0.97314453,"punctuated_word":"need","sentiment":"neutral","sentiment_score":0.1143110692501068},{"word":"to","start":27.165,"end":27.365,"confidence":0.9819336,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.1144712045788765},{"word":"do","start":27.365,"end":27.564999,"confidence":0.9838867,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.10693804919719696},{"word":"is","start":27.564999,"end":27.645,"confidence":0.9790039,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.1031431406736374},{"word":"jump","start":27.645,"end":27.805,"confidence":0.9873047,"punctuated_word":"jump","sentiment":"neutral","sentiment_score":0.1016097441315651},{"word":"on","start":27.805,"end":27.965,"confidence":0.49658203,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.08527441322803497},{"word":"to","start":27.965,"end":28.125,"confidence":0.9453125,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.07329224795103073},{"word":"our","start":28.125,"end":28.205,"confidence":0.9951172,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.06461969017982483},{"word":"website","start":28.205,"end":28.705,"confidence":0.9482422,"punctuated_word":"website","sentiment":"neutral","sentiment_score":0.06618870794773102},{"word":"and","start":30.419998,"end":30.66,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.0239652656018734},{"word":"type","start":30.66,"end":30.82,"confidence":1.0,"punctuated_word":"type","sentiment":"neutral","sentiment_score":0.01686280034482479},{"word":"in","start":30.82,"end":31.06,"confidence":1.0,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.027126990258693695},{"word":"the","start":31.06,"end":31.14,"confidence":0.9770508,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.039596885442733765},{"word":"search","start":31.14,"end":31.38,"confidence":0.99902344,"punctuated_word":"search","sentiment":"neutral","sentiment_score":0.02623305097222328},{"word":"bar","start":31.38,"end":31.779999,"confidence":0.99121094,"punctuated_word":"bar","sentiment":"neutral","sentiment_score":0.02578643336892128},{"word":"certificates","start":31.779999,"end":32.28,"confidence":0.70043945,"punctuated_word":"certificates,","sentiment":"neutral","sentiment_score":0.014299500733613968},{"word":"and","start":34.82,"end":35.32,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.0026459023356437683},{"word":"it","start":35.699997,"end":35.94,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.013384990394115448},{"word":"should","start":35.94,"end":36.1,"confidence":1.0,"punctuated_word":"should","sentiment":"neutral","sentiment_score":-0.004822194576263428},{"word":"take","start":36.1,"end":36.34,"confidence":1.0,"punctuated_word":"take","sentiment":"neutral","sentiment_score":-0.03024621680378914},{"word":"you","start":36.34,"end":36.5,"confidence":0.9819336,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.06777384132146835},{"word":"sorry","start":36.579998,"end":36.739998,"confidence":0.9951172,"punctuated_word":"sorry.","sentiment":"neutral","sentiment_score":-0.1291975975036621},{"word":"i'm","start":36.739998,"end":36.899998,"confidence":1.0,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.11066532135009766},{"word":"just","start":36.899998,"end":37.059998,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.13440777361392975},{"word":"typing","start":37.059998,"end":37.379997,"confidence":0.9980469,"punctuated_word":"typing","sentiment":"neutral","sentiment_score":-0.1376102864742279},{"word":"in","start":37.379997,"end":37.54,"confidence":0.87890625,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.14583230018615723},{"word":"to","start":37.54,"end":37.62,"confidence":0.59375,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.13631696999073029},{"word":"make","start":37.62,"end":37.78,"confidence":0.98535156,"punctuated_word":"make","sentiment":"neutral","sentiment_score":-0.10861923545598984},{"word":"sure","start":37.78,"end":37.899998,"confidence":0.9980469,"punctuated_word":"sure","sentiment":"neutral","sentiment_score":-0.07154713571071625},{"word":"i","start":37.899998,"end":38.019997,"confidence":0.99316406,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.06354885548353195},{"word":"give","start":38.019997,"end":38.18,"confidence":0.7104492,"punctuated_word":"give","sentiment":"neutral","sentiment_score":-0.12899915874004364},{"word":"you","start":38.18,"end":38.34,"confidence":0.9970703,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.1163821816444397},{"word":"the","start":38.34,"end":38.5,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.09540732949972151},{"word":"correct","start":38.5,"end":38.739998,"confidence":1.0,"punctuated_word":"correct","sentiment":"neutral","sentiment_score":0.09881065785884856},{"word":"so","start":39.54,"end":39.78,"confidence":0.9428711,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.04118981584906578},{"word":"if","start":39.78,"end":39.94,"confidence":0.7988281,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.08656468987464905},{"word":"you","start":39.94,"end":40.1,"confidence":0.9951172,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.08056502044200897},{"word":"got","start":40.1,"end":40.26,"confidence":0.42236328,"punctuated_word":"got","sentiment":"neutral","sentiment_score":0.08872126042842865},{"word":"a","start":40.26,"end":40.42,"confidence":0.9667969,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.06456784158945084},{"word":"certificate","start":40.42,"end":40.92,"confidence":1.0,"punctuated_word":"certificate","sentiment":"neutral","sentiment_score":0.030871424823999405},{"word":"application","start":41.059998,"end":41.559998,"confidence":1.0,"punctuated_word":"application","sentiment":"neutral","sentiment_score":0.04970679804682731},{"word":"form","start":41.78,"end":42.28,"confidence":0.99902344,"punctuated_word":"form","sentiment":"neutral","sentiment_score":0.055604733526706696},{"word":"and","start":44.695,"end":45.015,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.060052767395973206},{"word":"click","start":45.015,"end":45.335,"confidence":0.9951172,"punctuated_word":"click","sentiment":"neutral","sentiment_score":0.05370628461241722},{"word":"through","start":45.335,"end":45.655,"confidence":1.0,"punctuated_word":"through","sentiment":"neutral","sentiment_score":0.07165773212909698},{"word":"that","start":45.655,"end":46.055,"confidence":0.92163086,"punctuated_word":"that,","sentiment":"neutral","sentiment_score":0.03856847807765007},{"word":"down","start":46.055,"end":46.555,"confidence":0.99609375,"punctuated_word":"down","sentiment":"neutral","sentiment_score":0.06557781994342804},{"word":"on","start":46.934998,"end":47.175,"confidence":0.9970703,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.044066354632377625},{"word":"the","start":47.175,"end":47.655,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.05772044137120247},{"word":"bottom","start":47.655,"end":48.155,"confidence":1.0,"punctuated_word":"bottom","sentiment":"neutral","sentiment_score":0.05611751973628998},{"word":"left","start":48.535,"end":48.855,"confidence":0.9980469,"punctuated_word":"left","sentiment":"neutral","sentiment_score":0.06605066359043121},{"word":"hand","start":48.855,"end":49.175,"confidence":1.0,"punctuated_word":"hand","sentiment":"neutral","sentiment_score":0.06730104982852936},{"word":"side","start":49.175,"end":49.574997,"confidence":1.0,"punctuated_word":"side","sentiment":"neutral","sentiment_score":0.07564768195152283},{"word":"will","start":49.574997,"end":49.815,"confidence":0.9760742,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.057220280170440674},{"word":"be","start":49.815,"end":49.975,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.0647488385438919},{"word":"one","start":49.975,"end":50.214996,"confidence":1.0,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.05178999900817871},{"word":"for","start":50.214996,"end":50.375,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.05914779007434845},{"word":"a","start":50.375,"end":50.535,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.07274001836776733},{"word":"flat","start":50.535,"end":50.855,"confidence":0.9770508,"punctuated_word":"flat","sentiment":"neutral","sentiment_score":0.08756989985704422},{"word":"report","start":50.855,"end":51.254997,"confidence":0.99902344,"punctuated_word":"report.","sentiment":"neutral","sentiment_score":0.08245712518692017},{"word":"click","start":51.254997,"end":51.495,"confidence":1.0,"punctuated_word":"Click","sentiment":"neutral","sentiment_score":0.07820355147123337},{"word":"on","start":51.495,"end":51.655,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.10979105532169342},{"word":"that","start":51.655,"end":51.815,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.11705939471721648},{"word":"one","start":51.815,"end":52.315,"confidence":0.9013672,"punctuated_word":"one,","sentiment":"neutral","sentiment_score":0.09957532584667206},{"word":"and","start":52.855,"end":53.015,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.09685423970222472},{"word":"then","start":53.015,"end":53.254997,"confidence":1.0,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.10604367405176164},{"word":"you","start":53.254997,"end":53.495,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.13184791803359985},{"word":"can","start":53.495,"end":53.815,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.11437173187732697},{"word":"apply","start":53.815,"end":54.135,"confidence":1.0,"punctuated_word":"apply","sentiment":"neutral","sentiment_score":0.07018746435642242},{"word":"for","start":54.135,"end":54.295,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.1149195358157158},{"word":"that","start":54.295,"end":54.534996,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.12149940431118011},{"word":"online","start":54.534996,"end":55.034996,"confidence":0.9980469,"punctuated_word":"online.","sentiment":"neutral","sentiment_score":0.08587563037872314},{"word":"it's","start":61.829998,"end":62.07,"confidence":0.84033203,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.02917519211769104},{"word":"for","start":62.07,"end":62.23,"confidence":0.9980469,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.02251879870891571},{"word":"the","start":62.23,"end":62.47,"confidence":0.984375,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.02875463292002678},{"word":"yes","start":62.55,"end":62.87,"confidence":0.9921875,"punctuated_word":"yes.","sentiment":"neutral","sentiment_score":0.07405616343021393},{"word":"it","start":62.87,"end":63.03,"confidence":0.98291016,"punctuated_word":"It","sentiment":"neutral","sentiment_score":0.05006609484553337},{"word":"will","start":63.03,"end":63.19,"confidence":0.8041992,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.04316328838467598},{"word":"be","start":63.19,"end":63.27,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.05211745202541351},{"word":"for","start":63.27,"end":63.43,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.03923257067799568},{"word":"a","start":63.43,"end":63.59,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.0565122589468956},{"word":"specific","start":63.59,"end":63.989998,"confidence":1.0,"punctuated_word":"specific","sentiment":"neutral","sentiment_score":0.042393650859594345},{"word":"property","start":63.989998,"end":64.49,"confidence":0.99560547,"punctuated_word":"property.","sentiment":"neutral","sentiment_score":0.027921410277485847},{"word":"yeah","start":70.31,"end":70.81,"confidence":0.74902344,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.05447746068239212},{"word":"the","start":71.27,"end":71.43,"confidence":0.6381836,"punctuated_word":"The","sentiment":"neutral","sentiment_score":0.010259542614221571},{"word":"full","start":71.43,"end":71.75,"confidence":0.9326172,"punctuated_word":"full","sentiment":"neutral","sentiment_score":0.03357579559087753},{"word":"plot","start":71.75,"end":72.045,"confidence":0.25048828,"punctuated_word":"plot","sentiment":"neutral","sentiment_score":0.04062097892165184},{"word":"30","start":72.445,"end":72.845,"confidence":0.70202637,"punctuated_word":"30.","sentiment":"neutral","sentiment_score":0.038633592426776886},{"word":"i'd","start":72.845,"end":73.085,"confidence":0.95092773,"punctuated_word":"I'd","sentiment":"neutral","sentiment_score":0.007568343542516232},{"word":"have","start":73.085,"end":73.325,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.008065514266490936},{"word":"to","start":73.325,"end":73.564995,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.02293957397341728},{"word":"ask","start":73.564995,"end":74.064995,"confidence":1.0,"punctuated_word":"ask","sentiment":"neutral","sentiment_score":0.02816583961248398},{"word":"somebody","start":74.205,"end":74.705,"confidence":0.9592285,"punctuated_word":"somebody.","sentiment":"neutral","sentiment_score":0.04364372044801712},{"word":"you","start":75.085,"end":75.325,"confidence":0.9863281,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.09640878438949584},{"word":"can","start":75.325,"end":75.645,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.1120445281267166},{"word":"actually","start":75.645,"end":76.125,"confidence":0.99121094,"punctuated_word":"actually","sentiment":"neutral","sentiment_score":0.12405331432819366},{"word":"access","start":76.125,"end":76.525,"confidence":1.0,"punctuated_word":"access","sentiment":"neutral","sentiment_score":0.04352441802620888},{"word":"most","start":76.525,"end":76.765,"confidence":1.0,"punctuated_word":"most","sentiment":"neutral","sentiment_score":0.10278201848268508},{"word":"of","start":76.765,"end":76.924995,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.11720479279756546},{"word":"that","start":76.924995,"end":77.165,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.08929497748613358},{"word":"on","start":77.165,"end":77.405,"confidence":0.99902344,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.08720970153808594},{"word":"our","start":77.405,"end":77.905,"confidence":1.0,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.07932233810424805},{"word":"website","start":78.125,"end":78.604996,"confidence":1.0,"punctuated_word":"website","sentiment":"neutral","sentiment_score":0.06904945522546768},{"word":"on","start":78.604996,"end":78.845,"confidence":0.7890625,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.08873877674341202},{"word":"the","start":78.845,"end":79.005,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.07600773870944977},{"word":"mapping","start":79.005,"end":79.485,"confidence":0.99902344,"punctuated_word":"mapping","sentiment":"neutral","sentiment_score":0.04161897301673889},{"word":"system","start":79.485,"end":79.985,"confidence":0.9921875,"punctuated_word":"system.","sentiment":"neutral","sentiment_score":0.05029159039258957},{"word":"okay","start":88.7,"end":89.1,"confidence":0.8408203,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.021434828639030457},{"word":"so","start":89.1,"end":89.34,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.00931527093052864},{"word":"what","start":89.34,"end":89.74,"confidence":0.99902344,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.012608863413333893},{"word":"in","start":89.74,"end":90.22,"confidence":0.88427734,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.04299649968743324},{"word":"particular","start":90.22,"end":90.72,"confidence":1.0,"punctuated_word":"particular","sentiment":"neutral","sentiment_score":-0.062218498438596725},{"word":"was","start":90.94,"end":91.18,"confidence":0.99902344,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.033966515213251114},{"word":"it","start":91.18,"end":91.34,"confidence":0.9970703,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.03249000012874603},{"word":"for","start":91.34,"end":91.84,"confidence":0.9995117,"punctuated_word":"for?","sentiment":"neutral","sentiment_score":-0.022848231717944145},{"word":"yep","start":102.674995,"end":103.174995,"confidence":0.7154541,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.03320687636733055},{"word":"and","start":103.235,"end":103.475,"confidence":0.9980469,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.010707322508096697},{"word":"what","start":103.475,"end":103.715,"confidence":1.0,"punctuated_word":"what","sentiment":"neutral","sentiment_score":0.004729866981506348},{"word":"were","start":103.715,"end":103.875,"confidence":0.99902344,"punctuated_word":"were","sentiment":"neutral","sentiment_score":-0.0012425780296325684},{"word":"you","start":103.875,"end":104.034996,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.016731586307287216},{"word":"needing","start":104.034996,"end":104.354996,"confidence":1.0,"punctuated_word":"needing","sentiment":"neutral","sentiment_score":0.003619501367211342},{"word":"that","start":104.354996,"end":104.595,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.007524196058511734},{"word":"for","start":104.595,"end":105.095,"confidence":1.0,"punctuated_word":"for?","sentiment":"neutral","sentiment_score":0.008114300668239594},{"word":"okay","start":114.034996,"end":114.534996,"confidence":0.97436523,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.007983634248375893},{"word":"yeah","start":115.909996,"end":116.229996,"confidence":0.81030273,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.012845028191804886},{"word":"where","start":116.229996,"end":116.46999,"confidence":0.99902344,"punctuated_word":"Where","sentiment":"neutral","sentiment_score":-0.050466954708099365},{"word":"were","start":116.46999,"end":116.71,"confidence":0.9980469,"punctuated_word":"were","sentiment":"neutral","sentiment_score":-0.04944562911987305},{"word":"you","start":116.71,"end":116.95,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.04132990166544914},{"word":"calling","start":116.95,"end":117.27,"confidence":1.0,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":-0.03695061057806015},{"word":"from","start":117.27,"end":117.509995,"confidence":0.9880371,"punctuated_word":"from?","sentiment":"neutral","sentiment_score":-0.04742708057165146},{"word":"sorry","start":117.509995,"end":118.009995,"confidence":0.9772949,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.1142364740371704},{"word":"lovely","start":122.229996,"end":122.729996,"confidence":0.7253418,"punctuated_word":"Lovely.","sentiment":"neutral","sentiment_score":0.07442158460617065},{"word":"i","start":122.78999,"end":123.03,"confidence":0.7319336,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.03795837610960007},{"word":"will","start":123.03,"end":123.189995,"confidence":0.71777344,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.0605190247297287},{"word":"have","start":123.189995,"end":123.42999,"confidence":0.97802734,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.016886860132217407},{"word":"to","start":123.42999,"end":123.59,"confidence":0.9863281,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.015573486685752869},{"word":"just","start":123.59,"end":123.829994,"confidence":0.9892578,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.0187508761882782},{"word":"see","start":123.829994,"end":123.99,"confidence":0.8359375,"punctuated_word":"see","sentiment":"neutral","sentiment_score":-0.03955572098493576},{"word":"if","start":123.99,"end":124.49,"confidence":0.99902344,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.05880092829465866},{"word":"our","start":124.71,"end":125.21,"confidence":0.74853516,"punctuated_word":"our","sentiment":"neutral","sentiment_score":-0.0649644285440445},{"word":"oh","start":127.27,"end":127.42999,"confidence":0.8208008,"punctuated_word":"oh,","sentiment":"neutral","sentiment_score":-0.051601432263851166},{"word":"what's","start":127.42999,"end":127.67,"confidence":0.9970703,"punctuated_word":"what's","sentiment":"neutral","sentiment_score":-0.06212834268808365},{"word":"his","start":127.67,"end":127.829994,"confidence":0.9980469,"punctuated_word":"his","sentiment":"neutral","sentiment_score":-0.07283824682235718},{"word":"name","start":127.829994,"end":127.99,"confidence":0.9802246,"punctuated_word":"name?","sentiment":"neutral","sentiment_score":-0.07478609681129456},{"word":"sorry","start":127.99,"end":128.23,"confidence":0.99316406,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.1444351077079773},{"word":"i","start":128.23,"end":128.31,"confidence":0.99121094,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.20140856504440308},{"word":"can't","start":128.31,"end":128.47,"confidence":0.99902344,"punctuated_word":"can't","sentiment":"neutral","sentiment_score":-0.16606405377388},{"word":"think","start":128.47,"end":128.55,"confidence":0.98828125,"punctuated_word":"think","sentiment":"neutral","sentiment_score":-0.1911793053150177},{"word":"of","start":128.55,"end":128.70999,"confidence":0.99609375,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.2252870947122574},{"word":"his","start":128.70999,"end":128.87,"confidence":0.9980469,"punctuated_word":"his","sentiment":"neutral","sentiment_score":-0.1521187275648117},{"word":"name","start":128.87,"end":129.03,"confidence":0.99609375,"punctuated_word":"name","sentiment":"neutral","sentiment_score":-0.20488341152668},{"word":"off","start":129.03,"end":129.19,"confidence":0.82128906,"punctuated_word":"off","sentiment":"neutral","sentiment_score":-0.16474613547325134},{"word":"the","start":129.19,"end":129.225,"confidence":0.97509766,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.15897667407989502},{"word":"top","start":129.225,"end":129.26,"confidence":0.9921875,"punctuated_word":"top","sentiment":"neutral","sentiment_score":-0.14371131360530853},{"word":"of","start":129.26,"end":129.51,"confidence":0.9873047,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.16772784292697906},{"word":"my","start":129.51,"end":129.67,"confidence":0.99316406,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.17984658479690552},{"word":"head","start":129.67,"end":129.885,"confidence":0.95092773,"punctuated_word":"head.","sentiment":"neutral","sentiment_score":-0.1677248477935791},{"word":"he","start":130.36499,"end":130.765,"confidence":0.80493164,"punctuated_word":"He,","sentiment":"neutral","sentiment_score":-0.05589359253644943},{"word":"like","start":130.765,"end":131.08499,"confidence":0.99560547,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.05352567136287689},{"word":"works","start":131.08499,"end":131.325,"confidence":0.9951172,"punctuated_word":"works","sentiment":"neutral","sentiment_score":-0.03586709126830101},{"word":"in","start":131.325,"end":131.64499,"confidence":0.9880371,"punctuated_word":"in,","sentiment":"neutral","sentiment_score":-0.04666914790868759},{"word":"like","start":131.64499,"end":132.045,"confidence":1.0,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.04867098480463028},{"word":"drainage","start":132.045,"end":132.545,"confidence":0.9951172,"punctuated_word":"drainage","sentiment":"neutral","sentiment_score":-0.06999100744724274},{"word":"and","start":132.605,"end":132.845,"confidence":0.9536133,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.06532203406095505},{"word":"flooding","start":132.845,"end":133.165,"confidence":0.9980469,"punctuated_word":"flooding","sentiment":"neutral","sentiment_score":-0.05458258837461472},{"word":"and","start":133.165,"end":133.325,"confidence":0.9921875,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.08132971078157425},{"word":"things","start":133.325,"end":133.64499,"confidence":1.0,"punctuated_word":"things","sentiment":"neutral","sentiment_score":-0.0662136971950531},{"word":"like","start":133.64499,"end":133.805,"confidence":1.0,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.08312255144119263},{"word":"that","start":133.805,"end":134.20499,"confidence":0.99609375,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":-0.07863712310791016},{"word":"i'll","start":134.20499,"end":134.44499,"confidence":0.9926758,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.021601609885692596},{"word":"see","start":134.44499,"end":134.565,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.01815698854625225},{"word":"if","start":134.565,"end":134.685,"confidence":0.9980469,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.01768406108021736},{"word":"he's","start":134.685,"end":134.92499,"confidence":0.9970703,"punctuated_word":"he's","sentiment":"neutral","sentiment_score":0.01684267818927765},{"word":"available","start":134.92499,"end":135.325,"confidence":0.99902344,"punctuated_word":"available.","sentiment":"neutral","sentiment_score":0.010176623240113258},{"word":"would","start":135.325,"end":135.405,"confidence":0.6201172,"punctuated_word":"Would","sentiment":"neutral","sentiment_score":0.01098532322794199},{"word":"you","start":135.405,"end":135.485,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.007670421153306961},{"word":"mind","start":135.485,"end":135.72499,"confidence":1.0,"punctuated_word":"mind","sentiment":"neutral","sentiment_score":0.008847489953041077},{"word":"to","start":135.72499,"end":135.805,"confidence":0.97509766,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.0031904522329568863},{"word":"hold","start":135.805,"end":136.045,"confidence":0.9863281,"punctuated_word":"hold","sentiment":"neutral","sentiment_score":0.005688604898750782},{"word":"for","start":136.045,"end":136.20499,"confidence":0.9980469,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.0013853758573532104},{"word":"one","start":136.20499,"end":136.36499,"confidence":0.9970703,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.0059867072850465775},{"word":"moment","start":136.36499,"end":136.86499,"confidence":0.9995117,"punctuated_word":"moment?","sentiment":"neutral","sentiment_score":0.014216862618923187},{"word":"thanks","start":137.56499,"end":138.06499,"confidence":0.96240234,"punctuated_word":"Thanks.","sentiment":"positive","sentiment_score":0.5073971748352051},{"word":"are","start":194.665,"end":194.745,"confidence":0.50634766,"punctuated_word":"Are","sentiment":"neutral","sentiment_score":0.0637945607304573},{"word":"you","start":194.745,"end":194.905,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.07642187178134918},{"word":"there","start":194.905,"end":195.405,"confidence":1.0,"punctuated_word":"there?","sentiment":"neutral","sentiment_score":0.12893259525299072},{"word":"yeah","start":196.745,"end":196.985,"confidence":0.7939453,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.05431690067052841},{"word":"look","start":196.985,"end":197.145,"confidence":0.88061523,"punctuated_word":"Look.","sentiment":"neutral","sentiment_score":0.05196667090058327},{"word":"i","start":197.145,"end":197.225,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.030642399564385418},{"word":"just","start":197.225,"end":197.465,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.04132426530122757},{"word":"spoke","start":197.465,"end":197.705,"confidence":1.0,"punctuated_word":"spoke","sentiment":"neutral","sentiment_score":0.026003248989582065},{"word":"to","start":197.705,"end":198.025,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.02583738788962364},{"word":"the","start":198.025,"end":198.185,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.02828020229935646},{"word":"person","start":198.185,"end":198.505,"confidence":1.0,"punctuated_word":"person","sentiment":"neutral","sentiment_score":0.03867669031023979},{"word":"who's","start":198.505,"end":198.825,"confidence":0.99194336,"punctuated_word":"who's","sentiment":"neutral","sentiment_score":0.02670670673251152},{"word":"responsible","start":198.825,"end":199.305,"confidence":1.0,"punctuated_word":"responsible","sentiment":"neutral","sentiment_score":0.021442627534270287},{"word":"for","start":199.305,"end":199.465,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.024577803909778595},{"word":"that","start":199.465,"end":199.865,"confidence":0.86987305,"punctuated_word":"that,","sentiment":"neutral","sentiment_score":0.04274994879961014},{"word":"and","start":199.865,"end":200.185,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.03228335082530975},{"word":"he's","start":200.185,"end":200.58499,"confidence":0.98461914,"punctuated_word":"he's","sentiment":"neutral","sentiment_score":0.02893531136214733},{"word":"asked","start":200.58499,"end":200.905,"confidence":0.9550781,"punctuated_word":"asked","sentiment":"neutral","sentiment_score":0.024895068258047104},{"word":"that","start":200.905,"end":201.405,"confidence":0.96972656,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.022627532482147217},{"word":"what","start":202.025,"end":202.185,"confidence":0.4975586,"punctuated_word":"what","sentiment":"neutral","sentiment_score":0.03033384308218956},{"word":"they","start":202.185,"end":202.345,"confidence":0.99902344,"punctuated_word":"they","sentiment":"neutral","sentiment_score":0.01743369922041893},{"word":"need","start":202.345,"end":202.665,"confidence":0.99902344,"punctuated_word":"need","sentiment":"neutral","sentiment_score":0.017330676317214966},{"word":"is","start":202.665,"end":202.92,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.02409989759325981},{"word":"an","start":203.08,"end":203.31999,"confidence":1.0,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.034840721637010574},{"word":"email","start":203.31999,"end":203.81999,"confidence":1.0,"punctuated_word":"email","sentiment":"neutral","sentiment_score":0.03328559547662735},{"word":"requesting","start":204.04,"end":204.54,"confidence":0.9970703,"punctuated_word":"requesting","sentiment":"neutral","sentiment_score":0.028454747051000595},{"word":"the","start":204.84,"end":205.08,"confidence":0.9970703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.027737976983189583},{"word":"use","start":205.08,"end":205.31999,"confidence":1.0,"punctuated_word":"use","sentiment":"neutral","sentiment_score":0.02568441815674305},{"word":"of","start":205.31999,"end":205.48,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.03394798934459686},{"word":"that","start":205.48,"end":205.88,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.03199733421206474},{"word":"information","start":205.88,"end":206.38,"confidence":1.0,"punctuated_word":"information","sentiment":"neutral","sentiment_score":0.04106730967760086},{"word":"and","start":206.52,"end":206.68,"confidence":0.9716797,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.039267245680093765},{"word":"why","start":206.68,"end":206.92,"confidence":1.0,"punctuated_word":"why","sentiment":"neutral","sentiment_score":0.02860490418970585},{"word":"you","start":206.92,"end":207.08,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.031610626727342606},{"word":"need","start":207.08,"end":207.16,"confidence":1.0,"punctuated_word":"need","sentiment":"neutral","sentiment_score":0.026132868602871895},{"word":"it","start":207.16,"end":207.66,"confidence":0.99902344,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.039264194667339325},{"word":"with","start":208.04,"end":208.2,"confidence":0.9370117,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.03051965869963169},{"word":"your","start":208.2,"end":208.7,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.028298750519752502},{"word":"contact","start":209.0,"end":209.4,"confidence":0.98095703,"punctuated_word":"contact","sentiment":"neutral","sentiment_score":0.02262396737933159},{"word":"details","start":209.4,"end":209.9,"confidence":0.9980469,"punctuated_word":"details.","sentiment":"neutral","sentiment_score":0.02790265716612339},{"word":"if","start":210.44,"end":210.68,"confidence":0.9394531,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.0481862872838974},{"word":"you","start":210.68,"end":210.76,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.0387299507856369},{"word":"send","start":210.76,"end":211.0,"confidence":0.9980469,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.031233176589012143},{"word":"that","start":211.0,"end":211.16,"confidence":0.99902344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.042832985520362854},{"word":"through","start":211.16,"end":211.48,"confidence":0.9902344,"punctuated_word":"through","sentiment":"neutral","sentiment_score":0.03724490478634834},{"word":"to","start":211.48,"end":211.56,"confidence":0.80615234,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.03520742803812027},{"word":"council","start":211.56,"end":211.95999,"confidence":0.7355957,"punctuated_word":"council,","sentiment":"neutral","sentiment_score":0.047926515340805054},{"word":"then","start":211.95999,"end":212.12,"confidence":0.99902344,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.07575773447751999},{"word":"they'll","start":212.12,"end":212.36,"confidence":0.99902344,"punctuated_word":"they'll","sentiment":"neutral","sentiment_score":0.05982006713747978},{"word":"be","start":212.36,"end":212.44,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.07127398997545242},{"word":"able","start":212.44,"end":212.68,"confidence":1.0,"punctuated_word":"able","sentiment":"neutral","sentiment_score":0.08448697626590729},{"word":"to","start":212.68,"end":212.76,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.09752415120601654},{"word":"give","start":212.76,"end":212.92,"confidence":1.0,"punctuated_word":"give","sentiment":"neutral","sentiment_score":0.08251981437206268},{"word":"you","start":212.92,"end":213.08,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.07534973323345184},{"word":"access","start":213.08,"end":213.4,"confidence":1.0,"punctuated_word":"access","sentiment":"neutral","sentiment_score":0.08024466782808304},{"word":"to","start":213.4,"end":213.56,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.101420097053051},{"word":"the","start":213.56,"end":213.72,"confidence":0.9970703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.09076356887817384},{"word":"ses","start":213.72,"end":214.2,"confidence":0.94189453,"punctuated_word":"SES","sentiment":"neutral","sentiment_score":0.04611889645457268},{"word":"portal","start":214.2,"end":214.7,"confidence":0.9980469,"punctuated_word":"portal","sentiment":"neutral","sentiment_score":0.054706819355487823},{"word":"with","start":215.08,"end":215.23999,"confidence":0.9951172,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.05383200943470001},{"word":"your","start":215.23999,"end":215.48,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.04457369446754456},{"word":"email","start":215.48,"end":215.8,"confidence":1.0,"punctuated_word":"email","sentiment":"neutral","sentiment_score":0.1429865062236786},{"word":"in","start":215.8,"end":216.04,"confidence":0.9980469,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.24834713339805603},{"word":"order","start":216.04,"end":216.28,"confidence":1.0,"punctuated_word":"order","sentiment":"neutral","sentiment_score":0.2386406809091568},{"word":"to","start":216.28,"end":216.52,"confidence":0.99902344,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.3558693826198578},{"word":"access","start":216.52,"end":216.92,"confidence":1.0,"punctuated_word":"access","sentiment":"neutral","sentiment_score":0.33323124051094055},{"word":"that","start":216.92,"end":217.42,"confidence":0.99902344,"punctuated_word":"that.","sentiment":"positive","sentiment_score":0.40728405117988586},{"word":"oh","start":227.755,"end":228.075,"confidence":0.9760742,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.003115508239716291},{"word":"okay","start":228.075,"end":228.315,"confidence":0.9995117,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":-0.0065229507163167},{"word":"you've","start":228.315,"end":228.555,"confidence":1.0,"punctuated_word":"You've","sentiment":"neutral","sentiment_score":-0.010545920580625534},{"word":"already","start":228.555,"end":228.795,"confidence":1.0,"punctuated_word":"already","sentiment":"neutral","sentiment_score":-0.003436081111431122},{"word":"sent","start":228.795,"end":229.035,"confidence":1.0,"punctuated_word":"sent","sentiment":"neutral","sentiment_score":-0.007627833634614944},{"word":"through","start":229.035,"end":229.19499,"confidence":0.91845703,"punctuated_word":"through","sentiment":"neutral","sentiment_score":-0.002570033073425293},{"word":"an","start":229.19499,"end":229.435,"confidence":0.99902344,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.0036270832642912865},{"word":"email","start":229.435,"end":229.92,"confidence":0.97265625,"punctuated_word":"email?","sentiment":"neutral","sentiment_score":-0.007422450464218855},{"word":"oh","start":231.68,"end":231.84,"confidence":0.91674805,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.0070563009940087795},{"word":"okay","start":231.84,"end":232.16,"confidence":0.9995117,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":-0.003565056249499321},{"word":"when","start":232.16,"end":232.4,"confidence":1.0,"punctuated_word":"When","sentiment":"neutral","sentiment_score":-0.005413289647549391},{"word":"did","start":232.4,"end":232.56,"confidence":1.0,"punctuated_word":"did","sentiment":"neutral","sentiment_score":-0.005781144835054874},{"word":"you","start":232.56,"end":232.72,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.0057561323046684265},{"word":"send","start":232.72,"end":232.88,"confidence":0.99902344,"punctuated_word":"send","sentiment":"neutral","sentiment_score":-0.005032695829868317},{"word":"that","start":232.88,"end":233.04,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.0034534186124801636},{"word":"one","start":233.04,"end":233.28,"confidence":1.0,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.0070581939071416855},{"word":"through","start":233.28,"end":233.78,"confidence":1.0,"punctuated_word":"through?","sentiment":"neutral","sentiment_score":-0.010057037696242332},{"word":"oh","start":236.31999,"end":236.64,"confidence":0.82788086,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.015810515731573105},{"word":"okay","start":236.64,"end":237.14,"confidence":0.99902344,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":-0.017077278345823288},{"word":"yeah","start":237.68,"end":238.0,"confidence":0.8894043,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.02636132016777992},{"word":"look","start":238.0,"end":238.5,"confidence":0.83374023,"punctuated_word":"Look.","sentiment":"neutral","sentiment_score":-0.05226890742778778},{"word":"chris","start":239.44,"end":239.76,"confidence":0.39990234,"punctuated_word":"Chris","sentiment":"neutral","sentiment_score":-0.05113935470581055},{"word":"hasn't","start":239.76,"end":240.08,"confidence":1.0,"punctuated_word":"hasn't","sentiment":"neutral","sentiment_score":-0.05096087604761124},{"word":"been","start":240.08,"end":240.23999,"confidence":1.0,"punctuated_word":"been","sentiment":"neutral","sentiment_score":-0.07046089321374893},{"word":"in","start":240.23999,"end":240.56,"confidence":0.99560547,"punctuated_word":"in.","sentiment":"neutral","sentiment_score":-0.08474072813987732},{"word":"he's","start":240.56,"end":240.72,"confidence":1.0,"punctuated_word":"He's","sentiment":"neutral","sentiment_score":-0.11956678330898284},{"word":"been","start":240.72,"end":240.95999,"confidence":0.99902344,"punctuated_word":"been","sentiment":"neutral","sentiment_score":-0.15271267294883728},{"word":"off","start":240.95999,"end":241.2,"confidence":0.9707031,"punctuated_word":"off","sentiment":"neutral","sentiment_score":-0.14787717163562775},{"word":"sick","start":241.2,"end":241.44,"confidence":0.9980469,"punctuated_word":"sick","sentiment":"neutral","sentiment_score":-0.16887998580932617},{"word":"with","start":241.44,"end":241.68,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.16529683768749237},{"word":"kids","start":241.68,"end":242.18,"confidence":0.87280273,"punctuated_word":"kids.","sentiment":"neutral","sentiment_score":-0.12439808249473572},{"word":"so","start":242.8,"end":243.04,"confidence":0.9375,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.012729404494166374},{"word":"he","start":243.04,"end":243.28,"confidence":0.9980469,"punctuated_word":"he","sentiment":"neutral","sentiment_score":-0.01096469722688198},{"word":"probably","start":243.28,"end":243.59999,"confidence":0.8496094,"punctuated_word":"probably","sentiment":"neutral","sentiment_score":-0.009838412515819073},{"word":"i","start":243.76,"end":243.84,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.004716917872428894},{"word":"assume","start":243.84,"end":244.23999,"confidence":0.9921875,"punctuated_word":"assume","sentiment":"neutral","sentiment_score":0.0009452365338802338},{"word":"he's","start":244.23999,"end":244.48,"confidence":0.9604492,"punctuated_word":"he's","sentiment":"neutral","sentiment_score":-0.010941681452095509},{"word":"gonna","start":244.48,"end":244.8,"confidence":0.99902344,"punctuated_word":"gonna","sentiment":"neutral","sentiment_score":-0.005992751568555832},{"word":"be","start":244.8,"end":244.88,"confidence":0.9970703,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.011139534413814545},{"word":"back","start":244.88,"end":245.12,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.008216053247451782},{"word":"tomorrow","start":245.12,"end":245.62,"confidence":0.9387207,"punctuated_word":"tomorrow.","sentiment":"neutral","sentiment_score":-0.007259959354996681},{"word":"so","start":246.13501,"end":246.375,"confidence":0.9902344,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.018508460372686383},{"word":"i'll","start":246.375,"end":246.535,"confidence":0.99902344,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.028675122186541557},{"word":"just","start":246.535,"end":246.77501,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.03280923143029213},{"word":"send","start":246.77501,"end":246.935,"confidence":0.9980469,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.023069199174642563},{"word":"him","start":246.935,"end":247.095,"confidence":0.9902344,"punctuated_word":"him","sentiment":"neutral","sentiment_score":0.013792810961604118},{"word":"through","start":247.095,"end":247.41501,"confidence":0.99902344,"punctuated_word":"through","sentiment":"neutral","sentiment_score":0.05086652189493179},{"word":"a","start":247.41501,"end":247.91501,"confidence":0.9941406,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.0550571009516716},{"word":"reminder","start":247.975,"end":248.375,"confidence":0.9580078,"punctuated_word":"reminder","sentiment":"neutral","sentiment_score":0.051286086440086365},{"word":"that","start":248.375,"end":248.535,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.043532971292734146},{"word":"you've","start":248.535,"end":248.77501,"confidence":0.87353516,"punctuated_word":"you've","sentiment":"neutral","sentiment_score":0.043642282485961914},{"word":"sent","start":248.77501,"end":249.015,"confidence":0.98095703,"punctuated_word":"sent","sentiment":"neutral","sentiment_score":0.03940800577402115},{"word":"that","start":249.015,"end":249.175,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.05010249465703964},{"word":"through","start":249.175,"end":249.675,"confidence":0.75146484,"punctuated_word":"through,","sentiment":"neutral","sentiment_score":0.05290063098073006},{"word":"or","start":249.975,"end":250.13501,"confidence":0.9526367,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.06568994373083115},{"word":"you","start":250.13501,"end":250.295,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.05576561018824577},{"word":"might","start":250.295,"end":250.535,"confidence":1.0,"punctuated_word":"might","sentiment":"neutral","sentiment_score":0.03921051695942879},{"word":"wanna","start":250.535,"end":250.77501,"confidence":0.9921875,"punctuated_word":"wanna","sentiment":"neutral","sentiment_score":0.05843069404363632},{"word":"just","start":250.77501,"end":251.015,"confidence":0.97436523,"punctuated_word":"just,","sentiment":"neutral","sentiment_score":0.050455160439014435},{"word":"like","start":251.015,"end":251.255,"confidence":0.99902344,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":0.043235648423433304},{"word":"flick","start":251.255,"end":251.41501,"confidence":0.99121094,"punctuated_word":"flick","sentiment":"neutral","sentiment_score":0.05368058755993843},{"word":"it","start":251.41501,"end":251.575,"confidence":0.9980469,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.04074763134121895},{"word":"through","start":251.575,"end":251.815,"confidence":1.0,"punctuated_word":"through","sentiment":"neutral","sentiment_score":0.04629172384738922},{"word":"again","start":251.815,"end":252.13501,"confidence":0.99902344,"punctuated_word":"again","sentiment":"neutral","sentiment_score":0.04377562552690506},{"word":"just","start":252.13501,"end":252.375,"confidence":0.95947266,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.03311137109994888},{"word":"so","start":252.375,"end":252.535,"confidence":0.9980469,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.0193774551153183},{"word":"that","start":252.535,"end":252.77501,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.03369015455245972},{"word":"it","start":252.77501,"end":252.935,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.024673717096447945},{"word":"kind","start":252.935,"end":253.175,"confidence":0.9560547,"punctuated_word":"kind","sentiment":"neutral","sentiment_score":0.028635986149311066},{"word":"of","start":253.175,"end":253.335,"confidence":0.99902344,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.03192327171564102},{"word":"pings","start":253.335,"end":253.575,"confidence":0.8109538,"punctuated_word":"pings,","sentiment":"neutral","sentiment_score":0.025238802656531337},{"word":"and","start":253.575,"end":253.735,"confidence":0.99609375,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.031127937138080597},{"word":"he's","start":253.735,"end":253.895,"confidence":0.7702637,"punctuated_word":"he's","sentiment":"neutral","sentiment_score":0.01627025194466114},{"word":"like","start":253.895,"end":254.13501,"confidence":0.92456055,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":0.009356346912682056},{"word":"oh","start":254.13501,"end":254.215,"confidence":0.8444824,"punctuated_word":"oh,","sentiment":"neutral","sentiment_score":0.01037192903459072},{"word":"i've","start":254.215,"end":254.375,"confidence":0.96118164,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":0.004903455730527639},{"word":"got","start":254.375,"end":254.535,"confidence":0.9970703,"punctuated_word":"got","sentiment":"neutral","sentiment_score":0.001499362289905548},{"word":"this","start":254.535,"end":254.77501,"confidence":0.99902344,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.008837316185235977},{"word":"before","start":254.77501,"end":255.27501,"confidence":0.98950195,"punctuated_word":"before.","sentiment":"neutral","sentiment_score":-0.004955268930643797},{"word":"and","start":255.975,"end":256.215,"confidence":0.98095703,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.013653542846441267},{"word":"then","start":256.215,"end":256.715,"confidence":0.86987305,"punctuated_word":"then,","sentiment":"neutral","sentiment_score":0.007701864466071129},{"word":"yes","start":260.79,"end":261.19,"confidence":0.7907715,"punctuated_word":"yes,","sentiment":"neutral","sentiment_score":-0.000989966094493866},{"word":"yeah","start":261.19,"end":261.51,"confidence":0.9658203,"punctuated_word":"yeah,","sentiment":"neutral","sentiment_score":-0.0035361358895897865},{"word":"cancel","start":261.51,"end":261.91,"confidence":0.79541016,"punctuated_word":"cancel","sentiment":"neutral","sentiment_score":0.008255017921328545},{"word":"at","start":261.91,"end":262.07,"confidence":0.6430664,"punctuated_word":"at","sentiment":"neutral","sentiment_score":0.124837689101696},{"word":"least","start":262.07,"end":262.31003,"confidence":0.7854004,"punctuated_word":"least,","sentiment":"neutral","sentiment_score":0.13456150889396667},{"word":"and","start":262.31003,"end":262.47,"confidence":0.9921875,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.12057191133499146},{"word":"that's","start":262.47,"end":262.71002,"confidence":0.9995117,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":0.21509245038032532},{"word":"perfect","start":262.71002,"end":263.21002,"confidence":1.0,"punctuated_word":"perfect.","sentiment":"positive","sentiment_score":0.3745848536491394},{"word":"no","start":268.31003,"end":268.55002,"confidence":0.9946289,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.031305521726608276},{"word":"that's","start":268.55002,"end":268.79,"confidence":0.9995117,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":-0.004615516401827335},{"word":"all","start":268.79,"end":269.03003,"confidence":1.0,"punctuated_word":"all","sentiment":"neutral","sentiment_score":0.14102597534656525},{"word":"good","start":269.03003,"end":269.35,"confidence":0.9482422,"punctuated_word":"good.","sentiment":"neutral","sentiment_score":0.10474073141813278},{"word":"but","start":269.35,"end":269.59003,"confidence":0.99902344,"punctuated_word":"But","sentiment":"neutral","sentiment_score":0.026767032220959663},{"word":"you","start":269.59003,"end":269.67,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.034257471561431885},{"word":"can","start":269.67,"end":270.15002,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.039752863347530365},{"word":"attention","start":270.15002,"end":270.55002,"confidence":0.9770508,"punctuated_word":"attention","sentiment":"neutral","sentiment_score":0.03505748510360718},{"word":"it","start":270.55002,"end":270.71002,"confidence":0.94970703,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.03187217563390732},{"word":"if","start":270.71002,"end":270.87003,"confidence":0.5839844,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.037136368453502655},{"word":"you","start":270.87003,"end":271.03003,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.029122132807970047},{"word":"attention","start":271.03003,"end":271.51,"confidence":0.984375,"punctuated_word":"attention","sentiment":"neutral","sentiment_score":0.020082974806427956},{"word":"it","start":271.51,"end":271.75,"confidence":0.9951172,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.035725101828575134},{"word":"to","start":271.75,"end":271.91,"confidence":0.9970703,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.03049728274345398},{"word":"chris","start":271.91,"end":272.295,"confidence":0.9873047,"punctuated_word":"Chris","sentiment":"neutral","sentiment_score":0.02285017818212509},{"word":"lashbrook","start":272.61502,"end":273.11502,"confidence":0.8181966,"punctuated_word":"Lashbrook,","sentiment":"neutral","sentiment_score":0.02453051507472992},{"word":"and","start":276.45502,"end":276.695,"confidence":0.70751953,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.1286231279373169},{"word":"then","start":276.695,"end":276.855,"confidence":0.9921875,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.17625081539154053},{"word":"that","start":276.855,"end":277.17502,"confidence":0.99902344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.1823033392429352},{"word":"can","start":277.17502,"end":277.415,"confidence":0.9970703,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.16580668091773987},{"word":"be","start":277.415,"end":277.575,"confidence":0.9926758,"punctuated_word":"be,","sentiment":"neutral","sentiment_score":0.17059531807899475},{"word":"like","start":277.575,"end":277.89502,"confidence":1.0,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":0.1919721961021423},{"word":"easily","start":277.89502,"end":278.295,"confidence":1.0,"punctuated_word":"easily","sentiment":"neutral","sentiment_score":0.23932014405727384},{"word":"forwarded","start":278.295,"end":278.77502,"confidence":0.9790039,"punctuated_word":"forwarded","sentiment":"neutral","sentiment_score":0.19330549240112305},{"word":"to","start":278.77502,"end":279.095,"confidence":0.92333984,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.13765878975391388},{"word":"to","start":279.095,"end":279.17502,"confidence":0.58496094,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.1409825086593628},{"word":"him","start":279.17502,"end":279.67502,"confidence":0.9970703,"punctuated_word":"him.","sentiment":"neutral","sentiment_score":0.13419164717197418},{"word":"no","start":283.415,"end":283.575,"confidence":0.98535156,"punctuated_word":"No","sentiment":"positive","sentiment_score":0.38614535331726074},{"word":"problem","start":283.575,"end":283.89502,"confidence":0.99902344,"punctuated_word":"problem","sentiment":"positive","sentiment_score":0.4886655509471894},{"word":"at","start":283.89502,"end":284.05502,"confidence":0.99902344,"punctuated_word":"at","sentiment":"positive","sentiment_score":0.3349735140800476},{"word":"all","start":284.05502,"end":284.135,"confidence":1.0,"punctuated_word":"all.","sentiment":"positive","sentiment_score":0.40301626920700073},{"word":"you","start":284.135,"end":284.295,"confidence":1.0,"punctuated_word":"You","sentiment":"positive","sentiment_score":0.537638783454895},{"word":"have","start":284.295,"end":284.375,"confidence":1.0,"punctuated_word":"have","sentiment":"positive","sentiment_score":0.6098857522010803},{"word":"a","start":284.375,"end":284.45502,"confidence":0.99902344,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.602363109588623},{"word":"lovely","start":284.45502,"end":284.77502,"confidence":1.0,"punctuated_word":"lovely","sentiment":"positive","sentiment_score":0.6127461791038513},{"word":"afternoon","start":284.77502,"end":285.27502,"confidence":1.0,"punctuated_word":"afternoon.","sentiment":"positive","sentiment_score":0.5847470760345459},{"word":"thanks","start":286.535,"end":287.035,"confidence":0.99194336,"punctuated_word":"Thanks.","sentiment":"positive","sentiment_score":0.7541778087615967},{"word":"bye","start":287.095,"end":287.595,"confidence":0.99658203,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":-0.0798850879073143}],"paragraphs":{"transcript":"\nGood afternoon. This is Linda at Council. Do you mind if you're speaking? Sure. So we have some free modeling on our website mapping system.\n\nBut if you're after a flood study, we can also apply for one of those too. They're they're about 79 dollars from memory, and all you need to do is jump on to our website and type in the search bar certificates, and it should take you sorry. I'm just typing in to make sure I give you the correct so if you got a certificate application form and click through that, down on the bottom left hand side will be one for a flat report. Click on that one, and then you can apply for that online. It's for the yes.\n\nIt will be for a specific property. Yeah. The full plot 30. I'd have to ask somebody. You can actually access most of that on our website on the mapping system.\n\nOkay. So what in particular was it for? Yep. And what were you needing that for? Okay.\n\nYeah. Where were you calling from? Sorry. Lovely. I will have to just see if our oh, what's his name?\n\nSorry. I can't think of his name off the top of my head. He, like, works in, like, drainage and flooding and things like that. I'll see if he's available. Would you mind to hold for one moment?\n\nThanks. Are you there? Yeah. Look. I just spoke to the person who's responsible for that, and he's asked that what they need is an email requesting the use of that information and why you need it with your contact details.\n\nIf you send that through to council, then they'll be able to give you access to the SES portal with your email in order to access that. Oh, okay. You've already sent through an email? Oh, okay. When did you send that one through?\n\nOh, okay. Yeah. Look. Chris hasn't been in. He's been off sick with kids.\n\nSo he probably I assume he's gonna be back tomorrow. So I'll just send him through a reminder that you've sent that through, or you might wanna just, like, flick it through again just so that it kind of pings, and he's like, oh, I've got this before. And then, yes, yeah, cancel at least, and that's perfect. No. That's all good.\n\nBut you can attention it if you attention it to Chris Lashbrook, and then that can be, like, easily forwarded to to him. No problem at all. You have a lovely afternoon. Thanks. Bye.","paragraphs":[{"sentences":[{"text":"Good afternoon.","start":0.96,"end":1.5999999,"sentiment":"positive","sentiment_score":0.3485049605369568},{"text":"This is Linda at Council.","start":1.5999999,"end":2.8,"sentiment":"neutral","sentiment_score":0.27488774061203003},{"text":"Do you mind if you're speaking?","start":2.8,"end":3.86,"sentiment":"neutral","sentiment_score":0.08667111024260521},{"text":"Sure.","start":11.5199995,"end":11.92,"sentiment":"neutral","sentiment_score":0.2630102336406708},{"text":"So we have some free modeling on our website mapping system.","start":11.92,"end":17.585,"sentiment":"neutral","sentiment_score":0.22653344815427606}],"sentiment":"neutral","sentiment_score":0.2138541379570961,"num_words":25,"start":0.96,"end":17.585},{"sentences":[{"text":"But if you're after a flood study, we can also apply for one of those too.","start":17.725,"end":21.025,"sentiment":"neutral","sentiment_score":0.18046478740870953},{"text":"They're they're about 79 dollars from memory, and all you need to do is jump on to our website and type in the search bar certificates, and it should take you sorry.","start":22.365,"end":36.739998,"sentiment":"neutral","sentiment_score":0.04867191339144483},{"text":"I'm just typing in to make sure I give you the correct so if you got a certificate application form and click through that, down on the bottom left hand side will be one for a flat report.","start":36.739998,"end":51.254997,"sentiment":"neutral","sentiment_score":0.012615958914945},{"text":"Click on that one, and then you can apply for that online.","start":51.254997,"end":55.034996,"sentiment":"neutral","sentiment_score":0.10385241049031417},{"text":"It's for the yes.","start":61.829998,"end":62.87,"sentiment":"neutral","sentiment_score":0.038626196794211864}],"sentiment":"neutral","sentiment_score":0.062010568420530536,"num_words":102,"start":17.725,"end":62.87},{"sentences":[{"text":"It will be for a specific property.","start":62.87,"end":64.49,"sentiment":"neutral","sentiment_score":0.04448667514537062},{"text":"Yeah.","start":70.31,"end":70.81,"sentiment":"neutral","sentiment_score":0.05447746068239212},{"text":"The full plot 30.","start":71.27,"end":72.845,"sentiment":"neutral","sentiment_score":0.030772477388381958},{"text":"I'd have to ask somebody.","start":72.845,"end":74.705,"sentiment":"neutral","sentiment_score":0.02207659836858511},{"text":"You can actually access most of that on our website on the mapping system.","start":75.085,"end":79.985,"sentiment":"neutral","sentiment_score":0.08411081481192793}],"sentiment":"neutral","sentiment_score":0.05731962888591712,"num_words":31,"start":62.87,"end":79.985},{"sentences":[{"text":"Okay.","start":88.7,"end":89.1,"sentiment":"neutral","sentiment_score":0.021434828639030457},{"text":"So what in particular was it for?","start":89.1,"end":91.84,"sentiment":"neutral","sentiment_score":-0.028259048238396645},{"text":"Yep.","start":102.674995,"end":103.174995,"sentiment":"neutral","sentiment_score":0.03320687636733055},{"text":"And what were you needing that for?","start":103.235,"end":105.095,"sentiment":"neutral","sentiment_score":0.007169170837317195},{"text":"Okay.","start":114.034996,"end":114.534996,"sentiment":"neutral","sentiment_score":0.007983634248375893}],"sentiment":"neutral","sentiment_score":-0.005000223679577603,"num_words":17,"start":88.7,"end":114.534996},{"sentences":[{"text":"Yeah.","start":115.909996,"end":116.229996,"sentiment":"neutral","sentiment_score":-0.012845028191804886},{"text":"Where were you calling from?","start":116.229996,"end":117.509995,"sentiment":"neutral","sentiment_score":-0.04512403532862663},{"text":"Sorry.","start":117.509995,"end":118.009995,"sentiment":"neutral","sentiment_score":-0.1142364740371704},{"text":"Lovely.","start":122.229996,"end":122.729996,"sentiment":"neutral","sentiment_score":0.07442158460617065},{"text":"I will have to just see if our oh, what's his name?","start":122.78999,"end":127.99,"sentiment":"neutral","sentiment_score":-0.04786365168790022}],"sentiment":"neutral","sentiment_score":-0.04263219572603703,"num_words":20,"start":115.909996,"end":127.99},{"sentences":[{"text":"Sorry.","start":127.99,"end":128.23,"sentiment":"neutral","sentiment_score":-0.1444351077079773},{"text":"I can't think of his name off the top of my head.","start":128.23,"end":129.885,"sentiment":"neutral","sentiment_score":-0.17697287971774736},{"text":"He, like, works in, like, drainage and flooding and things like that.","start":130.36499,"end":134.20499,"sentiment":"neutral","sentiment_score":-0.06165210002412399},{"text":"I'll see if he's available.","start":134.20499,"end":135.325,"sentiment":"neutral","sentiment_score":0.016892392188310623},{"text":"Would you mind to hold for one moment?","start":135.325,"end":136.86499,"sentiment":"neutral","sentiment_score":0.007246404653415084}],"sentiment":"neutral","sentiment_score":-0.07540793859056737,"num_words":38,"start":127.99,"end":136.86499},{"sentences":[{"text":"Thanks.","start":137.56499,"end":138.06499,"sentiment":"positive","sentiment_score":0.5073971748352051},{"text":"Are you there?","start":194.665,"end":195.405,"sentiment":"neutral","sentiment_score":0.08971634258826573},{"text":"Yeah.","start":196.745,"end":196.985,"sentiment":"neutral","sentiment_score":0.05431690067052841},{"text":"Look.","start":196.985,"end":197.145,"sentiment":"neutral","sentiment_score":0.05196667090058327},{"text":"I just spoke to the person who's responsible for that, and he's asked that what they need is an email requesting the use of that information and why you need it with your contact details.","start":197.145,"end":209.9,"sentiment":"neutral","sentiment_score":0.02958347504692418}],"sentiment":"neutral","sentiment_score":0.04678661953203562,"num_words":41,"start":137.56499,"end":209.9},{"sentences":[{"text":"If you send that through to council, then they'll be able to give you access to the SES portal with your email in order to access that.","start":210.44,"end":217.42,"sentiment":"neutral","sentiment_score":0.11207823938241711},{"text":"Oh, okay.","start":227.755,"end":228.315,"sentiment":"neutral","sentiment_score":-0.004819229478016496},{"text":"You've already sent through an email?","start":228.315,"end":229.92,"sentiment":"neutral","sentiment_score":-0.0058715670214345055},{"text":"Oh, okay.","start":231.68,"end":232.16,"sentiment":"neutral","sentiment_score":-0.00531067862175405},{"text":"When did you send that one through?","start":232.16,"end":233.78,"sentiment":"neutral","sentiment_score":-0.006078844690429313}],"sentiment":"neutral","sentiment_score":0.06654707573100248,"num_words":44,"start":210.44,"end":233.78},{"sentences":[{"text":"Oh, okay.","start":236.31999,"end":237.14,"sentiment":"neutral","sentiment_score":-0.016443897038698196},{"text":"Yeah.","start":237.68,"end":238.0,"sentiment":"neutral","sentiment_score":-0.02636132016777992},{"text":"Look.","start":238.0,"end":238.5,"sentiment":"neutral","sentiment_score":-0.05226890742778778},{"text":"Chris hasn't been in.","start":239.44,"end":240.56,"sentiment":"neutral","sentiment_score":-0.06432546302676201},{"text":"He's been off sick with kids.","start":240.56,"end":242.18,"sentiment":"neutral","sentiment_score":-0.14645525564750037}],"sentiment":"neutral","sentiment_score":-0.0891108148332153,"num_words":14,"start":236.31999,"end":242.18},{"sentences":[{"text":"So he probably I assume he's gonna be back tomorrow.","start":242.8,"end":245.62,"sentiment":"neutral","sentiment_score":-0.008085417561233044},{"text":"So I'll just send him through a reminder that you've sent that through, or you might wanna just, like, flick it through again just so that it kind of pings, and he's like, oh, I've got this before.","start":246.13501,"end":255.27501,"sentiment":"neutral","sentiment_score":0.03355253024614955},{"text":"And then, yes, yeah, cancel at least, and that's perfect.","start":255.975,"end":263.21002,"sentiment":"neutral","sentiment_score":0.09947327366098761},{"text":"No.","start":268.31003,"end":268.55002,"sentiment":"neutral","sentiment_score":-0.031305521726608276},{"text":"That's all good.","start":268.55002,"end":269.35,"sentiment":"neutral","sentiment_score":0.0803837301209569}],"sentiment":"neutral","sentiment_score":0.03868903837076599,"num_words":62,"start":242.8,"end":269.35},{"sentences":[{"text":"But you can attention it if you attention it to Chris Lashbrook, and then that can be, like, easily forwarded to to him.","start":269.35,"end":279.67502,"sentiment":"neutral","sentiment_score":0.09689833223819733},{"text":"No problem at all.","start":283.415,"end":284.135,"sentiment":"positive","sentiment_score":0.4032001718878746},{"text":"You have a lovely afternoon.","start":284.135,"end":285.27502,"sentiment":"positive","sentiment_score":0.5894761800765991},{"text":"Thanks.","start":286.535,"end":287.035,"sentiment":"positive","sentiment_score":0.7541778087615967},{"text":"Bye.","start":287.095,"end":287.595,"sentiment":"neutral","sentiment_score":-0.0798850879073143}],"sentiment":"neutral","sentiment_score":0.21950399853727398,"num_words":34,"start":269.35,"end":287.595}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Good afternoon. This is Linda at Council. Do you mind if you're speaking?\n\nChannel 0: Hi, Jamila. This is Maddie. I'm just calling about getting access to a Ford model.\n\nChannel 1: Sure. So we have some free modeling on our website mapping system. But if you're\n\nChannel 0: Yep.\n\nChannel 1: after a flood study, we can also apply for one of those too.\n\nChannel 0: Yeah. Yes.\n\nChannel 1: They're\n\nChannel 0: Sorry.\n\nChannel 1: they're about 79\n\nChannel 0: At $79.\n\nChannel 1: dollars from\n\nChannel 0: Okay.\n\nChannel 1: memory, and all you need to do is jump on to our website\n\nChannel 0: Right? Yeah?\n\nChannel 1: and type in the search bar certificates,\n\nChannel 0: Yeah.\n\nChannel 1: and it should take you sorry. I'm just typing in to make sure I\n\nChannel 0: No.\n\nChannel 1: give you the\n\nChannel 0: That's\n\nChannel 1: correct\n\nChannel 0: okay.\n\nChannel 1: so if you got a certificate application form and click through that,\n\nChannel 0: Yeah. Can you\n\nChannel 1: down\n\nChannel 0: hear that?\n\nChannel 1: on the bottom left hand side will be one for a flat report. Click on that one, and then you can apply for that online.\n\nChannel 0: Okay. So when it says flood report, is that just a flood report for individual property?\n\nChannel 1: It's for the yes. It will be for a specific property.\n\nChannel 0: Yeah. So I was hoping to get access to the full fraud study, if that's\n\nChannel 1: Yeah.\n\nChannel 0: possible.\n\nChannel 1: The full plot 30. I'd have to ask somebody. You can actually access most of that on our website on the mapping system.\n\nChannel 0: Yeah. Yeah. So it's very I had a look. It's like the actual modeling file that I would be after.\n\nChannel 1: Okay.\n\nChannel 0: And\n\nChannel 1: So\n\nChannel 0: I was having\n\nChannel 1: what\n\nChannel 0: a look\n\nChannel 1: in particular was\n\nChannel 0: at\n\nChannel 1: it\n\nChannel 0: sorry.\n\nChannel 1: for?\n\nChannel 0: Let me just get the name of it. It was the the 2025 latent flood study review model.\n\nChannel 1: Yep. And what were you needing that for?\n\nChannel 0: So we're doing an assessment for a client who has a property in Leighton, and we were going to hoping to adopt the existing flood study\n\nChannel 1: Okay.\n\nChannel 0: rather than building a new one. Yeah.\n\nChannel 1: Yeah. Where were\n\nChannel 0: I'm\n\nChannel 1: you calling from? Sorry.\n\nChannel 0: also beyond consulting.\n\nChannel 1: Lovely. I will have to just see if our oh, what's his name? Sorry. I can't think of his name off the top of my head. He, like, works in, like, drainage and flooding and things like that.\n\nChannel 0: Yeah.\n\nChannel 1: I'll see if he's available. Would you mind to hold for one moment?\n\nChannel 0: Yeah. No problem. Thank\n\nChannel 1: Thanks.\n\nChannel 0: you.\n\nChannel 1: Are you there?\n\nChannel 0: Yes.\n\nChannel 1: Yeah. Look. I just spoke to the person who's responsible for that, and he's asked that what they need is an email requesting the use of that information and why you need it with\n\nChannel 0: Yep.\n\nChannel 1: your\n\nChannel 0: Yep.\n\nChannel 1: contact details. If you send that through to council, then they'll be able to give you access to the SES portal with your\n\nChannel 0: Okay.\n\nChannel 1: email\n\nChannel 0: Amazing.\n\nChannel 1: in order to access that.\n\nChannel 0: Yep. Perfect. Do you know how long I just I'm sending you my last week, and I just haven't heard back. But yeah. I just wanted to know how long, approximately, it would take.\n\nChannel 1: Oh, okay. You've already sent through an email?\n\nChannel 0: Yeah. Yeah. Sorry. I should've\n\nChannel 1: Oh, okay.\n\nChannel 0: also went\n\nChannel 1: When\n\nChannel 0: to\n\nChannel 1: did\n\nChannel 0: that\n\nChannel 1: you\n\nChannel 0: earlier.\n\nChannel 1: send that one through?\n\nChannel 0: Last Thursday.\n\nChannel 1: Oh, okay. Yeah. Look.\n\nChannel 0: I can't look at it. Yep.\n\nChannel 1: Chris hasn't\n\nChannel 0: Yeah.\n\nChannel 1: been in. He's been off sick with kids.\n\nChannel 0: Oh, that's okay.\n\nChannel 1: So he\n\nChannel 0: Yeah.\n\nChannel 1: probably\n\nChannel 0: Yeah. Yeah.\n\nChannel 1: I assume he's gonna be back tomorrow. So\n\nChannel 0: Okay.\n\nChannel 1: I'll just send him through a reminder that you've sent that through, or you\n\nChannel 0: Awesome.\n\nChannel 1: might wanna just, like, flick it through again just so that it kind of pings, and he's like, oh, I've got this\n\nChannel 0: Yeah.\n\nChannel 1: before.\n\nChannel 0: Sure. Yep.\n\nChannel 1: And\n\nChannel 0: And\n\nChannel 1: then,\n\nChannel 0: is the general is the general Layton email okay? The account\n\nChannel 1: yes,\n\nChannel 0: will\n\nChannel 1: yeah, cancel\n\nChannel 0: yeah. Perfect.\n\nChannel 1: at least, and\n\nChannel 0: Okay.\n\nChannel 1: that's\n\nChannel 0: Great.\n\nChannel 1: perfect.\n\nChannel 0: I just wanted to make sure that I wasn't sending it somewhere, that it was just, yeah, getting lost or anything.\n\nChannel 1: No.\n\nChannel 0: But no.\n\nChannel 1: That's\n\nChannel 0: That's\n\nChannel 1: all good.\n\nChannel 0: okay.\n\nChannel 1: But you can attention it if you attention it to Chris Lashbrook,\n\nChannel 0: Okay. Perfect. Yep.\n\nChannel 1: and then that can be, like, easily forwarded to to him.\n\nChannel 0: Yeah. Awesome. Okay. I really appreciate that. Thank you so much.\n\nChannel 1: No problem at all. You have a lovely afternoon.\n\nChannel 0: You too. Thank you.\n\nChannel 1: Thanks.\n\nChannel 0: Bye.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Good afternoon.","start":0.96,"end":1.5999999,"sentiment":"positive","sentiment_score":0.3485049605369568},{"text":"This is Linda at Council.","start":1.5999999,"end":2.8,"sentiment":"neutral","sentiment_score":0.27488774061203003},{"text":"Do you mind if you're speaking?","start":2.8,"end":3.86,"sentiment":"neutral","sentiment_score":0.08667111024260521}],"sentiment":"neutral","sentiment_score":0.19934425273766884,"channel":1,"num_words":13,"start":0.96,"end":3.86},{"sentences":[{"text":"Hi, Jamila.","start":4.96,"end":5.68,"sentiment":"neutral","sentiment_score":0.10825047641992569},{"text":"This is Maddie.","start":5.68,"end":6.58,"sentiment":"neutral","sentiment_score":0.1445904721816381},{"text":"I'm just calling about getting access to a Ford model.","start":6.72,"end":10.66,"sentiment":"neutral","sentiment_score":0.14756254479289055}],"sentiment":"neutral","sentiment_score":0.14172652115424475,"channel":0,"num_words":15,"start":4.96,"end":10.66},{"sentences":[{"text":"Sure.","start":11.5199995,"end":11.92,"sentiment":"neutral","sentiment_score":0.2630102336406708},{"text":"So we have some free modeling on our website mapping system.","start":11.92,"end":17.585,"sentiment":"neutral","sentiment_score":0.22653344815427606},{"text":"But if you're","start":17.725,"end":18.125,"sentiment":"neutral","sentiment_score":0.13934372862180075}],"sentiment":"neutral","sentiment_score":0.21152728994687398,"channel":1,"num_words":15,"start":11.5199995,"end":18.125},{"sentences":[{"text":"Yep.","start":18.015,"end":18.515,"sentiment":"neutral","sentiment_score":0.14277717471122742}],"sentiment":"neutral","sentiment_score":0.14277717471122742,"channel":0,"num_words":1,"start":18.015,"end":18.515},{"sentences":[{"text":"after a flood study, we can also apply for one of those too.","start":18.125,"end":21.025,"sentiment":"neutral","sentiment_score":0.1899542625133808}],"sentiment":"neutral","sentiment_score":0.1899542625133808,"channel":1,"num_words":13,"start":18.125,"end":21.025},{"sentences":[{"text":"Yeah.","start":21.935001,"end":22.335,"sentiment":"neutral","sentiment_score":0.12189941108226776},{"text":"Yes.","start":22.335,"end":22.575,"sentiment":"neutral","sentiment_score":0.1213526576757431}],"sentiment":"neutral","sentiment_score":0.12162603437900543,"channel":0,"num_words":2,"start":21.935001,"end":22.575},{"sentences":[{"text":"They're","start":22.365,"end":22.865,"sentiment":"neutral","sentiment_score":0.09467792510986328}],"sentiment":"neutral","sentiment_score":0.09467792510986328,"channel":1,"num_words":1,"start":22.365,"end":22.865},{"sentences":[{"text":"Sorry.","start":22.575,"end":23.075,"sentiment":"neutral","sentiment_score":0.04281051829457283}],"sentiment":"neutral","sentiment_score":0.04281051829457283,"channel":0,"num_words":1,"start":22.575,"end":23.075},{"sentences":[{"text":"they're about 79","start":23.005,"end":24.445,"sentiment":"neutral","sentiment_score":0.040378980338573456}],"sentiment":"neutral","sentiment_score":0.040378980338573456,"channel":1,"num_words":3,"start":23.005,"end":24.445},{"sentences":[{"text":"At $79.","start":24.015,"end":25.395,"sentiment":"neutral","sentiment_score":0.06455400958657265}],"sentiment":"neutral","sentiment_score":0.06455400958657265,"channel":0,"num_words":2,"start":24.015,"end":25.395},{"sentences":[{"text":"dollars from","start":24.445,"end":25.904999,"sentiment":"neutral","sentiment_score":0.07089181244373322}],"sentiment":"neutral","sentiment_score":0.07089181244373322,"channel":1,"num_words":2,"start":24.445,"end":25.904999},{"sentences":[{"text":"Okay.","start":25.55,"end":26.05,"sentiment":"neutral","sentiment_score":0.08209341764450073}],"sentiment":"neutral","sentiment_score":0.08209341764450073,"channel":0,"num_words":1,"start":25.55,"end":26.05},{"sentences":[{"text":"memory, and all you need to do is jump on to our website","start":25.965,"end":28.705,"sentiment":"neutral","sentiment_score":0.09800788874809559}],"sentiment":"neutral","sentiment_score":0.09800788874809559,"channel":1,"num_words":13,"start":25.965,"end":28.705},{"sentences":[{"text":"Right?","start":28.99,"end":29.49,"sentiment":"neutral","sentiment_score":0.08975264430046082},{"text":"Yeah?","start":29.71,"end":30.21,"sentiment":"neutral","sentiment_score":0.04831322282552719}],"sentiment":"neutral","sentiment_score":0.069032933562994,"channel":0,"num_words":2,"start":28.99,"end":30.21},{"sentences":[{"text":"and type in the search bar certificates,","start":30.419998,"end":32.28,"sentiment":"neutral","sentiment_score":0.02483870381755488}],"sentiment":"neutral","sentiment_score":0.02483870381755488,"channel":1,"num_words":7,"start":30.419998,"end":32.28},{"sentences":[{"text":"Yeah.","start":33.79,"end":34.29,"sentiment":"neutral","sentiment_score":0.02999938279390335}],"sentiment":"neutral","sentiment_score":0.02999938279390335,"channel":0,"num_words":1,"start":33.79,"end":34.29},{"sentences":[{"text":"and it should take you sorry.","start":34.82,"end":36.739998,"sentiment":"neutral","sentiment_score":-0.04134512382249037},{"text":"I'm just typing in to make sure I","start":36.739998,"end":38.019997,"sentiment":"neutral","sentiment_score":-0.11356848478317261}],"sentiment":"neutral","sentiment_score":-0.08261561580002308,"channel":1,"num_words":14,"start":34.82,"end":38.019997},{"sentences":[{"text":"No.","start":37.935,"end":38.435,"sentiment":"neutral","sentiment_score":-0.14910849928855896}],"sentiment":"neutral","sentiment_score":-0.14910849928855896,"channel":0,"num_words":1,"start":37.935,"end":38.435},{"sentences":[{"text":"give you the","start":38.019997,"end":38.5,"sentiment":"neutral","sentiment_score":-0.11359622329473495}],"sentiment":"neutral","sentiment_score":-0.11359622329473495,"channel":1,"num_words":3,"start":38.019997,"end":38.5},{"sentences":[{"text":"That's","start":38.495003,"end":38.815002,"sentiment":"neutral","sentiment_score":0.004282956477254629}],"sentiment":"neutral","sentiment_score":0.004282956477254629,"channel":0,"num_words":1,"start":38.495003,"end":38.815002},{"sentences":[{"text":"correct","start":38.5,"end":38.739998,"sentiment":"neutral","sentiment_score":0.09881065785884856}],"sentiment":"neutral","sentiment_score":0.09881065785884856,"channel":1,"num_words":1,"start":38.5,"end":38.739998},{"sentences":[{"text":"okay.","start":38.815002,"end":39.315002,"sentiment":"neutral","sentiment_score":0.11411964893341064}],"sentiment":"neutral","sentiment_score":0.11411964893341064,"channel":0,"num_words":1,"start":38.815002,"end":39.315002},{"sentences":[{"text":"so if you got a certificate application form and click through that,","start":39.54,"end":46.055,"sentiment":"neutral","sentiment_score":0.06014807056635618}],"sentiment":"neutral","sentiment_score":0.06014807056635618,"channel":1,"num_words":12,"start":39.54,"end":46.055},{"sentences":[{"text":"Yeah.","start":45.855,"end":45.895,"sentiment":"neutral","sentiment_score":0.07591091841459274},{"text":"Can you","start":45.895,"end":46.175003,"sentiment":"neutral","sentiment_score":0.05843492969870567}],"sentiment":"neutral","sentiment_score":0.06426025927066803,"channel":0,"num_words":3,"start":45.855,"end":46.175003},{"sentences":[{"text":"down","start":46.055,"end":46.555,"sentiment":"neutral","sentiment_score":0.06557781994342804}],"sentiment":"neutral","sentiment_score":0.06557781994342804,"channel":1,"num_words":1,"start":46.055,"end":46.555},{"sentences":[{"text":"hear that?","start":46.175003,"end":46.915,"sentiment":"neutral","sentiment_score":0.04614770691841841}],"sentiment":"neutral","sentiment_score":0.04614770691841841,"channel":0,"num_words":2,"start":46.175003,"end":46.915},{"sentences":[{"text":"on the bottom left hand side will be one for a flat report.","start":46.934998,"end":51.254997,"sentiment":"neutral","sentiment_score":0.06481366633222653},{"text":"Click on that one, and then you can apply for that online.","start":51.254997,"end":55.034996,"sentiment":"neutral","sentiment_score":0.10385241049031417}],"sentiment":"neutral","sentiment_score":0.0835522635281086,"channel":1,"num_words":25,"start":46.934998,"end":55.034996},{"sentences":[{"text":"Okay.","start":56.43,"end":56.83,"sentiment":"neutral","sentiment_score":0.037530165165662766},{"text":"So when it says flood report, is that just a flood report for individual property?","start":56.83,"end":61.41,"sentiment":"neutral","sentiment_score":0.012881634136041006}],"sentiment":"neutral","sentiment_score":0.014422167325392365,"channel":0,"num_words":16,"start":56.43,"end":61.41},{"sentences":[{"text":"It's for the yes.","start":61.829998,"end":62.87,"sentiment":"neutral","sentiment_score":0.038626196794211864},{"text":"It will be for a specific property.","start":62.87,"end":64.49,"sentiment":"neutral","sentiment_score":0.04448667514537062}],"sentiment":"neutral","sentiment_score":0.04235559210858562,"channel":1,"num_words":11,"start":61.829998,"end":64.49},{"sentences":[{"text":"Yeah.","start":65.354996,"end":65.674995,"sentiment":"neutral","sentiment_score":0.008308790624141693},{"text":"So I was hoping to get access to the full fraud study, if that's","start":65.674995,"end":70.475,"sentiment":"neutral","sentiment_score":0.0074872276080506185}],"sentiment":"neutral","sentiment_score":0.007541998475790024,"channel":0,"num_words":15,"start":65.354996,"end":70.475},{"sentences":[{"text":"Yeah.","start":70.31,"end":70.81,"sentiment":"neutral","sentiment_score":0.05447746068239212}],"sentiment":"neutral","sentiment_score":0.05447746068239212,"channel":1,"num_words":1,"start":70.31,"end":70.81},{"sentences":[{"text":"possible.","start":70.475,"end":70.975,"sentiment":"neutral","sentiment_score":0.0396604910492897}],"sentiment":"neutral","sentiment_score":0.0396604910492897,"channel":0,"num_words":1,"start":70.475,"end":70.975},{"sentences":[{"text":"The full plot 30.","start":71.27,"end":72.845,"sentiment":"neutral","sentiment_score":0.030772477388381958},{"text":"I'd have to ask somebody.","start":72.845,"end":74.705,"sentiment":"neutral","sentiment_score":0.02207659836858511},{"text":"You can actually access most of that on our website on the mapping system.","start":75.085,"end":79.985,"sentiment":"neutral","sentiment_score":0.08411081481192793}],"sentiment":"neutral","sentiment_score":0.06134888298971498,"channel":1,"num_words":23,"start":71.27,"end":79.985},{"sentences":[{"text":"Yeah.","start":81.090004,"end":81.41,"sentiment":"neutral","sentiment_score":0.04527565836906433},{"text":"Yeah.","start":81.41,"end":81.81,"sentiment":"neutral","sentiment_score":0.04508800059556961},{"text":"So it's very I had a look.","start":81.81,"end":85.03,"sentiment":"neutral","sentiment_score":0.028199618948357447},{"text":"It's like the actual modeling file that I would be after.","start":85.41,"end":88.39,"sentiment":"neutral","sentiment_score":0.04831977899778973}],"sentiment":"neutral","sentiment_score":0.04096392802894115,"channel":0,"num_words":20,"start":81.090004,"end":88.39},{"sentences":[{"text":"Okay.","start":88.7,"end":89.1,"sentiment":"neutral","sentiment_score":0.021434828639030457}],"sentiment":"neutral","sentiment_score":0.021434828639030457,"channel":1,"num_words":1,"start":88.7,"end":89.1},{"sentences":[{"text":"And","start":88.85,"end":89.17,"sentiment":"neutral","sentiment_score":0.005366876721382141}],"sentiment":"neutral","sentiment_score":0.005366876721382141,"channel":0,"num_words":1,"start":88.85,"end":89.17},{"sentences":[{"text":"So","start":89.1,"end":89.34,"sentiment":"neutral","sentiment_score":0.00931527093052864}],"sentiment":"neutral","sentiment_score":0.00931527093052864,"channel":1,"num_words":1,"start":89.1,"end":89.34},{"sentences":[{"text":"I was having","start":89.17,"end":89.65,"sentiment":"neutral","sentiment_score":-0.012538452943166098}],"sentiment":"neutral","sentiment_score":-0.012538452943166098,"channel":0,"num_words":3,"start":89.17,"end":89.65},{"sentences":[{"text":"what","start":89.34,"end":89.74,"sentiment":"neutral","sentiment_score":-0.012608863413333893}],"sentiment":"neutral","sentiment_score":-0.012608863413333893,"channel":1,"num_words":1,"start":89.34,"end":89.74},{"sentences":[{"text":"a look","start":89.65,"end":90.195,"sentiment":"neutral","sentiment_score":-0.015273774042725563}],"sentiment":"neutral","sentiment_score":-0.015273774042725563,"channel":0,"num_words":2,"start":89.65,"end":90.195},{"sentences":[{"text":"in particular was","start":89.74,"end":91.18,"sentiment":"neutral","sentiment_score":-0.04639383777976036}],"sentiment":"neutral","sentiment_score":-0.04639383777976036,"channel":1,"num_words":3,"start":89.74,"end":91.18},{"sentences":[{"text":"at","start":91.155,"end":91.235,"sentiment":"neutral","sentiment_score":-0.03837094083428383}],"sentiment":"neutral","sentiment_score":-0.03837094083428383,"channel":0,"num_words":1,"start":91.155,"end":91.235},{"sentences":[{"text":"it","start":91.18,"end":91.34,"sentiment":"neutral","sentiment_score":-0.03249000012874603}],"sentiment":"neutral","sentiment_score":-0.03249000012874603,"channel":1,"num_words":1,"start":91.18,"end":91.34},{"sentences":[{"text":"sorry.","start":91.315,"end":91.815,"sentiment":"neutral","sentiment_score":-0.03644929081201553}],"sentiment":"neutral","sentiment_score":-0.03644929081201553,"channel":0,"num_words":1,"start":91.315,"end":91.815},{"sentences":[{"text":"for?","start":91.34,"end":91.84,"sentiment":"neutral","sentiment_score":-0.022848231717944145}],"sentiment":"neutral","sentiment_score":-0.022848231717944145,"channel":1,"num_words":1,"start":91.34,"end":91.84},{"sentences":[{"text":"Let me just get the name of it.","start":92.835,"end":94.695,"sentiment":"neutral","sentiment_score":-0.007220708066597581},{"text":"It was the the 2025 latent flood study review model.","start":95.795,"end":102.055,"sentiment":"neutral","sentiment_score":0.022025170922279357}],"sentiment":"neutral","sentiment_score":0.009027002482778497,"channel":0,"num_words":18,"start":92.835,"end":102.055},{"sentences":[{"text":"Yep.","start":102.674995,"end":103.174995,"sentiment":"neutral","sentiment_score":0.03320687636733055},{"text":"And what were you needing that for?","start":103.235,"end":105.095,"sentiment":"neutral","sentiment_score":0.007169170837317195}],"sentiment":"neutral","sentiment_score":0.010423884028568864,"channel":1,"num_words":8,"start":102.674995,"end":105.095},{"sentences":[{"text":"So we're doing an assessment for a client who has a property in Leighton, and we were going to hoping to adopt the existing flood study","start":105.729996,"end":113.67,"sentiment":"neutral","sentiment_score":0.05013485403301624}],"sentiment":"neutral","sentiment_score":0.05013485403301624,"channel":0,"num_words":26,"start":105.729996,"end":113.67},{"sentences":[{"text":"Okay.","start":114.034996,"end":114.534996,"sentiment":"neutral","sentiment_score":0.007983634248375893}],"sentiment":"neutral","sentiment_score":0.007983634248375893,"channel":1,"num_words":1,"start":114.034996,"end":114.534996},{"sentences":[{"text":"rather than building a new one.","start":114.13,"end":115.65,"sentiment":"neutral","sentiment_score":-0.08515501953661442},{"text":"Yeah.","start":115.65,"end":116.15,"sentiment":"neutral","sentiment_score":-0.0025618579238653183}],"sentiment":"neutral","sentiment_score":-0.07335599644907884,"channel":0,"num_words":7,"start":114.13,"end":116.15},{"sentences":[{"text":"Yeah.","start":115.909996,"end":116.229996,"sentiment":"neutral","sentiment_score":-0.012845028191804886},{"text":"Where were","start":116.229996,"end":116.71,"sentiment":"neutral","sentiment_score":-0.049956291913986206}],"sentiment":"neutral","sentiment_score":-0.0375858706732591,"channel":1,"num_words":3,"start":115.909996,"end":116.71},{"sentences":[{"text":"I'm","start":116.475,"end":116.975,"sentiment":"neutral","sentiment_score":-0.03868566080927849}],"sentiment":"neutral","sentiment_score":-0.03868566080927849,"channel":0,"num_words":1,"start":116.475,"end":116.975},{"sentences":[{"text":"you calling from?","start":116.71,"end":117.509995,"sentiment":"neutral","sentiment_score":-0.04190253093838692},{"text":"Sorry.","start":117.509995,"end":118.009995,"sentiment":"neutral","sentiment_score":-0.1142364740371704}],"sentiment":"neutral","sentiment_score":-0.05998601671308279,"channel":1,"num_words":4,"start":116.71,"end":118.009995},{"sentences":[{"text":"also beyond consulting.","start":118.795,"end":120.015,"sentiment":"neutral","sentiment_score":-0.11600136508544286}],"sentiment":"neutral","sentiment_score":-0.11600136508544286,"channel":0,"num_words":3,"start":118.795,"end":120.015},{"sentences":[{"text":"Lovely.","start":122.229996,"end":122.729996,"sentiment":"neutral","sentiment_score":0.07442158460617065},{"text":"I will have to just see if our oh, what's his name?","start":122.78999,"end":127.99,"sentiment":"neutral","sentiment_score":-0.04786365168790022},{"text":"Sorry.","start":127.99,"end":128.23,"sentiment":"neutral","sentiment_score":-0.1444351077079773},{"text":"I can't think of his name off the top of my head.","start":128.23,"end":129.885,"sentiment":"neutral","sentiment_score":-0.17697287971774736},{"text":"He, like, works in, like, drainage and flooding and things like that.","start":130.36499,"end":134.20499,"sentiment":"neutral","sentiment_score":-0.06165210002412399}],"sentiment":"neutral","sentiment_score":-0.09231255526997541,"channel":1,"num_words":38,"start":122.229996,"end":134.20499},{"sentences":[{"text":"Yeah.","start":134.07,"end":134.57,"sentiment":"neutral","sentiment_score":-0.038204025477170944}],"sentiment":"neutral","sentiment_score":-0.038204025477170944,"channel":0,"num_words":1,"start":134.07,"end":134.57},{"sentences":[{"text":"I'll see if he's available.","start":134.20499,"end":135.325,"sentiment":"neutral","sentiment_score":0.016892392188310623},{"text":"Would you mind to hold for one moment?","start":135.325,"end":136.86499,"sentiment":"neutral","sentiment_score":0.007246404653415084}],"sentiment":"neutral","sentiment_score":0.010956399859144138,"channel":1,"num_words":13,"start":134.20499,"end":136.86499},{"sentences":[{"text":"Yeah.","start":136.63,"end":136.79001,"sentiment":"neutral","sentiment_score":0.062446922063827515},{"text":"No problem.","start":136.79001,"end":137.51001,"sentiment":"neutral","sentiment_score":0.24541237205266953},{"text":"Thank","start":137.51001,"end":137.67,"sentiment":"positive","sentiment_score":0.5799198150634766}],"sentiment":"neutral","sentiment_score":0.2832978703081608,"channel":0,"num_words":4,"start":136.63,"end":137.67},{"sentences":[{"text":"Thanks.","start":137.56499,"end":138.06499,"sentiment":"positive","sentiment_score":0.5073971748352051}],"sentiment":"positive","sentiment_score":0.5073971748352051,"channel":1,"num_words":1,"start":137.56499,"end":138.06499},{"sentences":[{"text":"you.","start":137.67,"end":138.17,"sentiment":"neutral","sentiment_score":0.20265039801597595}],"sentiment":"neutral","sentiment_score":0.20265039801597595,"channel":0,"num_words":1,"start":137.67,"end":138.17},{"sentences":[{"text":"Are you there?","start":194.665,"end":195.405,"sentiment":"neutral","sentiment_score":0.08971634258826573}],"sentiment":"neutral","sentiment_score":0.08971634258826573,"channel":1,"num_words":3,"start":194.665,"end":195.405},{"sentences":[{"text":"Yes.","start":196.04999,"end":196.305,"sentiment":"neutral","sentiment_score":0.06354732066392899}],"sentiment":"neutral","sentiment_score":0.06354732066392899,"channel":0,"num_words":1,"start":196.04999,"end":196.305},{"sentences":[{"text":"Yeah.","start":196.745,"end":196.985,"sentiment":"neutral","sentiment_score":0.05431690067052841},{"text":"Look.","start":196.985,"end":197.145,"sentiment":"neutral","sentiment_score":0.05196667090058327},{"text":"I just spoke to the person who's responsible for that, and he's asked that what they need is an email requesting the use of that information and why you need it with","start":197.145,"end":208.2,"sentiment":"neutral","sentiment_score":0.02989363286178559}],"sentiment":"neutral","sentiment_score":0.03126117126906619,"channel":1,"num_words":34,"start":196.745,"end":208.2},{"sentences":[{"text":"Yep.","start":208.14499,"end":208.56,"sentiment":"neutral","sentiment_score":0.0347394123673439}],"sentiment":"neutral","sentiment_score":0.0347394123673439,"channel":0,"num_words":1,"start":208.14499,"end":208.56},{"sentences":[{"text":"your","start":208.2,"end":208.7,"sentiment":"neutral","sentiment_score":0.028298750519752502}],"sentiment":"neutral","sentiment_score":0.028298750519752502,"channel":1,"num_words":1,"start":208.2,"end":208.7},{"sentences":[{"text":"Yep.","start":208.56,"end":209.06,"sentiment":"neutral","sentiment_score":0.026158666238188744}],"sentiment":"neutral","sentiment_score":0.026158666238188744,"channel":0,"num_words":1,"start":208.56,"end":209.06},{"sentences":[{"text":"contact details.","start":209.0,"end":209.9,"sentiment":"neutral","sentiment_score":0.02526331227272749},{"text":"If you send that through to council, then they'll be able to give you access to the SES portal with your","start":210.44,"end":215.48,"sentiment":"neutral","sentiment_score":0.06189302230874697}],"sentiment":"neutral","sentiment_score":0.0587078301317018,"channel":1,"num_words":23,"start":209.0,"end":215.48},{"sentences":[{"text":"Okay.","start":215.44,"end":215.76,"sentiment":"neutral","sentiment_score":0.10662274062633514}],"sentiment":"neutral","sentiment_score":0.10662274062633514,"channel":0,"num_words":1,"start":215.44,"end":215.76},{"sentences":[{"text":"email","start":215.48,"end":215.8,"sentiment":"neutral","sentiment_score":0.1429865062236786}],"sentiment":"neutral","sentiment_score":0.1429865062236786,"channel":1,"num_words":1,"start":215.48,"end":215.8},{"sentences":[{"text":"Amazing.","start":215.76,"end":216.26,"sentiment":"positive","sentiment_score":0.3967314958572388}],"sentiment":"positive","sentiment_score":0.3967314958572388,"channel":0,"num_words":1,"start":215.76,"end":216.26},{"sentences":[{"text":"in order to access that.","start":215.8,"end":217.42,"sentiment":"neutral","sentiment_score":0.3166744977235794}],"sentiment":"neutral","sentiment_score":0.3166744977235794,"channel":1,"num_words":5,"start":215.8,"end":217.42},{"sentences":[{"text":"Yep.","start":217.84,"end":218.16,"sentiment":"neutral","sentiment_score":0.1367502361536026},{"text":"Perfect.","start":218.16,"end":218.56,"sentiment":"neutral","sentiment_score":0.2979004383087158},{"text":"Do you know how long I just I'm sending you my last week, and I just haven't heard back.","start":218.56,"end":222.5,"sentiment":"neutral","sentiment_score":0.0024116183140952337},{"text":"But yeah.","start":222.645,"end":224.485,"sentiment":"neutral","sentiment_score":-0.022667303681373596},{"text":"I just wanted to know how long, approximately, it would take.","start":224.485,"end":227.705,"sentiment":"neutral","sentiment_score":-0.018069622360847214}],"sentiment":"neutral","sentiment_score":0.006952087326413568,"channel":0,"num_words":34,"start":217.84,"end":227.705},{"sentences":[{"text":"Oh, okay.","start":227.755,"end":228.315,"sentiment":"neutral","sentiment_score":-0.004819229478016496},{"text":"You've already sent through an email?","start":228.315,"end":229.92,"sentiment":"neutral","sentiment_score":-0.0058715670214345055}],"sentiment":"neutral","sentiment_score":-0.005608482635580003,"channel":1,"num_words":8,"start":227.755,"end":229.92},{"sentences":[{"text":"Yeah.","start":230.085,"end":230.405,"sentiment":"neutral","sentiment_score":-0.004911297466605902},{"text":"Yeah.","start":230.405,"end":230.725,"sentiment":"neutral","sentiment_score":-0.009648079052567482},{"text":"Sorry.","start":230.725,"end":231.045,"sentiment":"neutral","sentiment_score":-0.02683247998356819},{"text":"I should've","start":231.045,"end":231.705,"sentiment":"neutral","sentiment_score":-0.02098542731255293}],"sentiment":"neutral","sentiment_score":-0.016672542225569485,"channel":0,"num_words":5,"start":230.085,"end":231.705},{"sentences":[{"text":"Oh, okay.","start":231.68,"end":232.16,"sentiment":"neutral","sentiment_score":-0.00531067862175405}],"sentiment":"neutral","sentiment_score":-0.00531067862175405,"channel":1,"num_words":2,"start":231.68,"end":232.16},{"sentences":[{"text":"also went","start":231.845,"end":232.24501,"sentiment":"neutral","sentiment_score":-0.0029393816366791725}],"sentiment":"neutral","sentiment_score":-0.0029393816366791725,"channel":0,"num_words":2,"start":231.845,"end":232.24501},{"sentences":[{"text":"When","start":232.16,"end":232.4,"sentiment":"neutral","sentiment_score":-0.005413289647549391}],"sentiment":"neutral","sentiment_score":-0.005413289647549391,"channel":1,"num_words":1,"start":232.16,"end":232.4},{"sentences":[{"text":"to","start":232.24501,"end":232.405,"sentiment":"neutral","sentiment_score":-0.0053958045318722725}],"sentiment":"neutral","sentiment_score":-0.0053958045318722725,"channel":0,"num_words":1,"start":232.24501,"end":232.405},{"sentences":[{"text":"did","start":232.4,"end":232.56,"sentiment":"neutral","sentiment_score":-0.005781144835054874}],"sentiment":"neutral","sentiment_score":-0.005781144835054874,"channel":1,"num_words":1,"start":232.4,"end":232.56},{"sentences":[{"text":"that","start":232.405,"end":232.565,"sentiment":"neutral","sentiment_score":-0.0032002050429582596}],"sentiment":"neutral","sentiment_score":-0.0032002050429582596,"channel":0,"num_words":1,"start":232.405,"end":232.565},{"sentences":[{"text":"you","start":232.56,"end":232.72,"sentiment":"neutral","sentiment_score":-0.0057561323046684265}],"sentiment":"neutral","sentiment_score":-0.0057561323046684265,"channel":1,"num_words":1,"start":232.56,"end":232.72},{"sentences":[{"text":"earlier.","start":232.565,"end":233.065,"sentiment":"neutral","sentiment_score":-0.005886250175535679}],"sentiment":"neutral","sentiment_score":-0.005886250175535679,"channel":0,"num_words":1,"start":232.565,"end":233.065},{"sentences":[{"text":"send that one through?","start":232.72,"end":233.78,"sentiment":"neutral","sentiment_score":-0.0064003365114331245}],"sentiment":"neutral","sentiment_score":-0.0064003365114331245,"channel":1,"num_words":4,"start":232.72,"end":233.78},{"sentences":[{"text":"Last Thursday.","start":234.325,"end":235.225,"sentiment":"neutral","sentiment_score":-0.013028818648308516}],"sentiment":"neutral","sentiment_score":-0.013028818648308516,"channel":0,"num_words":2,"start":234.325,"end":235.225},{"sentences":[{"text":"Oh, okay.","start":236.31999,"end":237.14,"sentiment":"neutral","sentiment_score":-0.016443897038698196},{"text":"Yeah.","start":237.68,"end":238.0,"sentiment":"neutral","sentiment_score":-0.02636132016777992},{"text":"Look.","start":238.0,"end":238.5,"sentiment":"neutral","sentiment_score":-0.05226890742778778}],"sentiment":"neutral","sentiment_score":-0.027879505418241024,"channel":1,"num_words":4,"start":236.31999,"end":238.5},{"sentences":[{"text":"I can't look at it.","start":238.07,"end":239.03,"sentiment":"neutral","sentiment_score":-0.09335438460111618},{"text":"Yep.","start":239.03,"end":239.53,"sentiment":"neutral","sentiment_score":-0.03405452519655228}],"sentiment":"neutral","sentiment_score":-0.08347107470035553,"channel":0,"num_words":6,"start":238.07,"end":239.53},{"sentences":[{"text":"Chris hasn't","start":239.44,"end":240.08,"sentiment":"neutral","sentiment_score":-0.05105011537671089}],"sentiment":"neutral","sentiment_score":-0.05105011537671089,"channel":1,"num_words":2,"start":239.44,"end":240.08},{"sentences":[{"text":"Yeah.","start":240.07,"end":240.57,"sentiment":"neutral","sentiment_score":-0.05698900297284126}],"sentiment":"neutral","sentiment_score":-0.05698900297284126,"channel":0,"num_words":1,"start":240.07,"end":240.57},{"sentences":[{"text":"been in.","start":240.08,"end":240.56,"sentiment":"neutral","sentiment_score":-0.07760081067681313},{"text":"He's been off sick with kids.","start":240.56,"end":242.18,"sentiment":"neutral","sentiment_score":-0.14645525564750037}],"sentiment":"neutral","sentiment_score":-0.12924164440482855,"channel":1,"num_words":8,"start":240.08,"end":242.18},{"sentences":[{"text":"Oh, that's okay.","start":242.07,"end":243.19,"sentiment":"neutral","sentiment_score":-0.02627000492066145}],"sentiment":"neutral","sentiment_score":-0.02627000492066145,"channel":0,"num_words":3,"start":242.07,"end":243.19},{"sentences":[{"text":"So he","start":242.8,"end":243.28,"sentiment":"neutral","sentiment_score":-0.011847050860524178}],"sentiment":"neutral","sentiment_score":-0.011847050860524178,"channel":1,"num_words":2,"start":242.8,"end":243.28},{"sentences":[{"text":"Yeah.","start":243.19,"end":243.43001,"sentiment":"neutral","sentiment_score":-0.01224636286497116}],"sentiment":"neutral","sentiment_score":-0.01224636286497116,"channel":0,"num_words":1,"start":243.19,"end":243.43001},{"sentences":[{"text":"probably","start":243.28,"end":243.59999,"sentiment":"neutral","sentiment_score":-0.009838412515819073}],"sentiment":"neutral","sentiment_score":-0.009838412515819073,"channel":1,"num_words":1,"start":243.28,"end":243.59999},{"sentences":[{"text":"Yeah.","start":243.43001,"end":243.67,"sentiment":"neutral","sentiment_score":-0.01071925088763237},{"text":"Yeah.","start":243.67,"end":244.17,"sentiment":"neutral","sentiment_score":-0.0035936785861849785}],"sentiment":"neutral","sentiment_score":-0.007156464736908674,"channel":0,"num_words":2,"start":243.43001,"end":244.17},{"sentences":[{"text":"I assume he's gonna be back tomorrow.","start":243.76,"end":245.62,"sentiment":"neutral","sentiment_score":-0.006760237339351859},{"text":"So","start":246.13501,"end":246.375,"sentiment":"neutral","sentiment_score":0.018508460372686383}],"sentiment":"neutral","sentiment_score":-0.0036016501253470783,"channel":1,"num_words":8,"start":243.76,"end":246.375},{"sentences":[{"text":"Okay.","start":246.23,"end":246.73,"sentiment":"neutral","sentiment_score":0.021926384419202805}],"sentiment":"neutral","sentiment_score":0.021926384419202805,"channel":0,"num_words":1,"start":246.23,"end":246.73},{"sentences":[{"text":"I'll just send him through a reminder that you've sent that through, or you","start":246.375,"end":250.295,"sentiment":"neutral","sentiment_score":0.04332842943923814}],"sentiment":"neutral","sentiment_score":0.04332842943923814,"channel":1,"num_words":14,"start":246.375,"end":250.295},{"sentences":[{"text":"Awesome.","start":250.15,"end":250.65,"sentiment":"neutral","sentiment_score":0.090402789413929}],"sentiment":"neutral","sentiment_score":0.090402789413929,"channel":0,"num_words":1,"start":250.15,"end":250.65},{"sentences":[{"text":"might wanna just, like, flick it through again just so that it kind of pings, and he's like, oh, I've got this","start":250.295,"end":254.77501,"sentiment":"neutral","sentiment_score":0.02976567935283211}],"sentiment":"neutral","sentiment_score":0.02976567935283211,"channel":1,"num_words":22,"start":250.295,"end":254.77501},{"sentences":[{"text":"Yeah.","start":254.64499,"end":254.965,"sentiment":"neutral","sentiment_score":-0.01071692816913128}],"sentiment":"neutral","sentiment_score":-0.01071692816913128,"channel":0,"num_words":1,"start":254.64499,"end":254.965},{"sentences":[{"text":"before.","start":254.77501,"end":255.27501,"sentiment":"neutral","sentiment_score":-0.004955268930643797}],"sentiment":"neutral","sentiment_score":-0.004955268930643797,"channel":1,"num_words":1,"start":254.77501,"end":255.27501},{"sentences":[{"text":"Sure.","start":254.965,"end":255.465,"sentiment":"neutral","sentiment_score":0.026113364845514297},{"text":"Yep.","start":255.685,"end":256.085,"sentiment":"neutral","sentiment_score":0.01611720770597458}],"sentiment":"neutral","sentiment_score":0.021115286275744438,"channel":0,"num_words":2,"start":254.965,"end":256.085},{"sentences":[{"text":"And","start":255.975,"end":256.215,"sentiment":"neutral","sentiment_score":0.013653542846441267}],"sentiment":"neutral","sentiment_score":0.013653542846441267,"channel":1,"num_words":1,"start":255.975,"end":256.215},{"sentences":[{"text":"And","start":256.085,"end":256.245,"sentiment":"neutral","sentiment_score":0.010048738680779934}],"sentiment":"neutral","sentiment_score":0.010048738680779934,"channel":0,"num_words":1,"start":256.085,"end":256.245},{"sentences":[{"text":"then,","start":256.215,"end":256.715,"sentiment":"neutral","sentiment_score":0.007701864466071129}],"sentiment":"neutral","sentiment_score":0.007701864466071129,"channel":1,"num_words":1,"start":256.215,"end":256.715},{"sentences":[{"text":"is the general is the general Layton email okay?","start":256.245,"end":260.425,"sentiment":"neutral","sentiment_score":0.00858937038315667},{"text":"The account","start":260.485,"end":261.04498,"sentiment":"neutral","sentiment_score":0.002046425361186266}],"sentiment":"neutral","sentiment_score":0.007399744015525688,"channel":0,"num_words":11,"start":256.245,"end":261.04498},{"sentences":[{"text":"yes,","start":260.79,"end":261.19,"sentiment":"neutral","sentiment_score":-0.000989966094493866}],"sentiment":"neutral","sentiment_score":-0.000989966094493866,"channel":1,"num_words":1,"start":260.79,"end":261.19},{"sentences":[{"text":"will","start":261.04498,"end":261.365,"sentiment":"neutral","sentiment_score":-0.004600446671247482}],"sentiment":"neutral","sentiment_score":-0.004600446671247482,"channel":0,"num_words":1,"start":261.04498,"end":261.365},{"sentences":[{"text":"yeah, cancel","start":261.19,"end":261.91,"sentiment":"neutral","sentiment_score":0.002359441015869379}],"sentiment":"neutral","sentiment_score":0.002359441015869379,"channel":1,"num_words":2,"start":261.19,"end":261.91},{"sentences":[{"text":"yeah.","start":261.60498,"end":261.845,"sentiment":"neutral","sentiment_score":0.020930789411067963},{"text":"Perfect.","start":261.845,"end":262.32498,"sentiment":"neutral","sentiment_score":0.1893136203289032}],"sentiment":"neutral","sentiment_score":0.10512220486998558,"channel":0,"num_words":2,"start":261.60498,"end":262.32498},{"sentences":[{"text":"at least, and","start":261.91,"end":262.47,"sentiment":"neutral","sentiment_score":0.1266570364435514}],"sentiment":"neutral","sentiment_score":0.1266570364435514,"channel":1,"num_words":3,"start":261.91,"end":262.47},{"sentences":[{"text":"Okay.","start":262.32498,"end":262.645,"sentiment":"neutral","sentiment_score":0.1689390242099762}],"sentiment":"neutral","sentiment_score":0.1689390242099762,"channel":0,"num_words":1,"start":262.32498,"end":262.645},{"sentences":[{"text":"that's","start":262.47,"end":262.71002,"sentiment":"neutral","sentiment_score":0.21509245038032532}],"sentiment":"neutral","sentiment_score":0.21509245038032532,"channel":1,"num_words":1,"start":262.47,"end":262.71002},{"sentences":[{"text":"Great.","start":262.645,"end":262.98,"sentiment":"positive","sentiment_score":0.4032350778579712}],"sentiment":"positive","sentiment_score":0.4032350778579712,"channel":0,"num_words":1,"start":262.645,"end":262.98},{"sentences":[{"text":"perfect.","start":262.71002,"end":263.21002,"sentiment":"positive","sentiment_score":0.3745848536491394}],"sentiment":"positive","sentiment_score":0.3745848536491394,"channel":1,"num_words":1,"start":262.71002,"end":263.21002},{"sentences":[{"text":"I just wanted to make sure that I wasn't sending it somewhere, that it was just, yeah, getting lost or anything.","start":263.14,"end":267.88,"sentiment":"neutral","sentiment_score":0.017130330293661074}],"sentiment":"neutral","sentiment_score":0.017130330293661074,"channel":0,"num_words":21,"start":263.14,"end":267.88},{"sentences":[{"text":"No.","start":268.31003,"end":268.55002,"sentiment":"neutral","sentiment_score":-0.031305521726608276}],"sentiment":"neutral","sentiment_score":-0.031305521726608276,"channel":1,"num_words":1,"start":268.31003,"end":268.55002},{"sentences":[{"text":"But no.","start":268.34,"end":268.74002,"sentiment":"neutral","sentiment_score":-0.03128551319241524}],"sentiment":"neutral","sentiment_score":-0.03128551319241524,"channel":0,"num_words":2,"start":268.34,"end":268.74002},{"sentences":[{"text":"That's","start":268.55002,"end":268.79,"sentiment":"neutral","sentiment_score":-0.004615516401827335}],"sentiment":"neutral","sentiment_score":-0.004615516401827335,"channel":1,"num_words":1,"start":268.55002,"end":268.79},{"sentences":[{"text":"That's","start":268.74002,"end":269.06,"sentiment":"neutral","sentiment_score":0.061229996383190155}],"sentiment":"neutral","sentiment_score":0.061229996383190155,"channel":0,"num_words":1,"start":268.74002,"end":269.06},{"sentences":[{"text":"all good.","start":268.79,"end":269.35,"sentiment":"neutral","sentiment_score":0.12288335338234901}],"sentiment":"neutral","sentiment_score":0.12288335338234901,"channel":1,"num_words":2,"start":268.79,"end":269.35},{"sentences":[{"text":"okay.","start":269.06,"end":269.56,"sentiment":"neutral","sentiment_score":0.05215607210993767}],"sentiment":"neutral","sentiment_score":0.05215607210993767,"channel":0,"num_words":1,"start":269.06,"end":269.56},{"sentences":[{"text":"But you can attention it if you attention it to Chris Lashbrook,","start":269.35,"end":273.11502,"sentiment":"neutral","sentiment_score":0.0306376318136851}],"sentiment":"neutral","sentiment_score":0.0306376318136851,"channel":1,"num_words":12,"start":269.35,"end":273.11502},{"sentences":[{"text":"Okay.","start":274.02002,"end":274.34,"sentiment":"neutral","sentiment_score":0.101754292845726},{"text":"Perfect.","start":274.34,"end":274.84,"sentiment":"neutral","sentiment_score":0.2894037663936615},{"text":"Yep.","start":274.90002,"end":275.235,"sentiment":"neutral","sentiment_score":0.15070751309394836}],"sentiment":"neutral","sentiment_score":0.18062185744444528,"channel":0,"num_words":3,"start":274.02002,"end":275.235},{"sentences":[{"text":"and then that can be, like, easily forwarded to to him.","start":276.45502,"end":279.67502,"sentiment":"neutral","sentiment_score":0.16918273270130157}],"sentiment":"neutral","sentiment_score":0.16918273270130157,"channel":1,"num_words":11,"start":276.45502,"end":279.67502},{"sentences":[{"text":"Yeah.","start":280.275,"end":280.675,"sentiment":"neutral","sentiment_score":0.199322909116745},{"text":"Awesome.","start":280.675,"end":281.155,"sentiment":"positive","sentiment_score":0.4116705954074859},{"text":"Okay.","start":281.155,"end":281.47498,"sentiment":"positive","sentiment_score":0.3710654377937317},{"text":"I really appreciate that.","start":281.47498,"end":282.435,"sentiment":"positive","sentiment_score":0.5981535762548447},{"text":"Thank you so much.","start":282.435,"end":283.41498,"sentiment":"positive","sentiment_score":0.6629493236541748}],"sentiment":"positive","sentiment_score":0.5478609583594582,"channel":0,"num_words":11,"start":280.275,"end":283.41498},{"sentences":[{"text":"No problem at all.","start":283.415,"end":284.135,"sentiment":"positive","sentiment_score":0.4032001718878746},{"text":"You have a lovely afternoon.","start":284.135,"end":285.27502,"sentiment":"positive","sentiment_score":0.5894761800765991}],"sentiment":"positive","sentiment_score":0.5066868431038327,"channel":1,"num_words":9,"start":283.415,"end":285.27502},{"sentences":[{"text":"You too.","start":285.79498,"end":286.275,"sentiment":"neutral","sentiment_score":0.22438863664865494},{"text":"Thank you.","start":286.275,"end":286.75497,"sentiment":"positive","sentiment_score":0.8014699518680573}],"sentiment":"positive","sentiment_score":0.5129292942583561,"channel":0,"num_words":4,"start":285.79498,"end":286.75497},{"sentences":[{"text":"Thanks.","start":286.535,"end":287.035,"sentiment":"positive","sentiment_score":0.7541778087615967}],"sentiment":"positive","sentiment_score":0.7541778087615967,"channel":1,"num_words":1,"start":286.535,"end":287.035},{"sentences":[{"text":"Bye.","start":286.75497,"end":287.25497,"sentiment":"positive","sentiment_score":0.5158655643463135}],"sentiment":"positive","sentiment_score":0.5158655643463135,"channel":0,"num_words":1,"start":286.75497,"end":287.25497},{"sentences":[{"text":"Bye.","start":287.095,"end":287.595,"sentiment":"neutral","sentiment_score":-0.0798850879073143}],"sentiment":"neutral","sentiment_score":-0.0798850879073143,"channel":1,"num_words":1,"start":287.095,"end":287.595}]},"summary":{"result":"success","short":"Maddie from Council calls Jamila to discuss accessing a Ford model and a flood study. They discuss the process and the need for an email request. Maddie sends the email and confirms the details with Jamila. They end the call politely."},"intents":{"segments":[{"text":"Hi, Jamila. This is Maddie. I'm just calling about getting access to a Ford model.","start_word":13,"end_word":27,"intents":[{"intent":"Access ford model","confidence_score":0.34410033}]},{"text":"So we have some free modeling on our website mapping system. But if you're Yep. after a flood study, we can also apply for one of those too. Yeah. Yes.","start_word":29,"end_word":58,"intents":[{"intent":"Apply for flood study","confidence_score":0.39392158}]},{"text":"I just spoke to the person who's responsible for that, and he's asked that what they need is an email requesting the use of that information and why you need it with Yep. your Yep.","start_word":394,"end_word":428,"intents":[{"intent":"Request information","confidence_score":0.34497157}]},{"text":"I just spoke to the person who's responsible for that, and he's asked that what they need is an email requesting the use of that information and why you need it with Yep. your Yep. contact details. If you send that through to council, then they'll be able to give you access to the SES portal with your Okay.","start_word":394,"end_word":452,"intents":[{"intent":"Obtain contact details","confidence_score":0.010193105},{"intent":"Send email","confidence_score":0.17142914},{"intent":"Assist with email","confidence_score":0.005082788},{"intent":"Pay email","confidence_score":0.0016064312}]},{"text":"I'll just send him through a reminder that you've sent that through, or you Awesome. might wanna just, like, flick it through again just so that it kind of pings, and he's like, oh, I've got this Yeah. before. Sure.","start_word":562,"end_word":601,"intents":[{"intent":"Send reminder","confidence_score":0.06884589}]},{"text":"The account yes, will yeah, cancel yeah. Perfect.","start_word":615,"end_word":622,"intents":[{"intent":"Confirm account cancellation","confidence_score":0.00608702}]}]},"sentiments":{"segments":[{"text":"Good afternoon.","start_word":0,"end_word":1,"sentiment":"positive","sentiment_score":0.34928223490715027},{"text":"This is Linda at Council. Do you mind if you're speaking? Hi, Jamila. This is Maddie. I'm just calling about getting access to a Ford model. Sure. So we have some free modeling on our website mapping system. But if you're Yep. after a flood study, we can also apply for one of those too. Yeah. Yes. They're Sorry. they're about 79 At $79. dollars from Okay. memory, and all you need to do is jump on to our website Right? Yeah? and type in the search bar certificates, Yeah. and it should take you sorry. I'm just typing in to make sure I No. give you the That's correct okay. so if you got a certificate application form and click through that, Yeah. Can you down hear that? on the bottom left hand side will be one for a flat report. Click on that one, and then you can apply for that online. Okay. So when it says flood report, is that just a flood report for individual property? It's for the yes. It will be for a specific property. Yeah. So I was hoping to get access to the full fraud study, if that's Yeah. possible. The full plot 30. I'd have to ask somebody. You can actually access most of that on our website on the mapping system. Yeah. Yeah. So it's very I had a look. It's like the actual modeling file that I would be after. Okay. And So I was having what a look in particular was at it sorry. for? Let me just get the name of it. It was the the 2025 latent flood study review model. Yep. And what were you needing that for? So we're doing an assessment for a client who has a property in Leighton, and we were going to hoping to adopt the existing flood study Okay. rather than building a new one. Yeah. Yeah. Where were I'm you calling from? Sorry. also beyond consulting. Lovely. I will have to just see if our oh, what's his name? Sorry. I can't think of his name off the top of my head. He, like, works in, like, drainage and flooding and things like that. Yeah. I'll see if he's available. Would you mind to hold for one moment? Yeah. No problem.","start_word":2,"end_word":384,"sentiment":"neutral","sentiment_score":0.036427568235767725},{"text":"Thank Thanks.","start_word":385,"end_word":386,"sentiment":"positive","sentiment_score":0.5315713882446289},{"text":"you. Are you there? Yes. Yeah. Look. I just spoke to the person who's responsible for that, and he's asked that what they need is an email requesting the use of that information and why you need it with Yep. your Yep. contact details. If you send that through to council, then they'll be able to give you access to the SES portal with your Okay. email Amazing. in order to access that. Yep. Perfect. Do you know how long I just I'm sending you my last week, and I just haven't heard back. But yeah. I just wanted to know how long, approximately, it would take. Oh, okay. You've already sent through an email? Yeah. Yeah. Sorry. I should've Oh, okay. also went When to did that you earlier. send that one through? Last Thursday. Oh, okay. Yeah. Look. I can't look at it. Yep. Chris hasn't Yeah. been in. He's been off sick with kids. Oh, that's okay. So he Yeah. probably Yeah. Yeah. I assume he's gonna be back tomorrow. So Okay. I'll just send him through a reminder that you've sent that through, or you Awesome. might wanna just, like, flick it through again just so that it kind of pings, and he's like, oh, I've got this Yeah. before. Sure. Yep. And And then, is the general is the general Layton email okay? The account yes, will yeah, cancel yeah. Perfect. at least, and Okay. that's Great.","start_word":387,"end_word":628,"sentiment":"neutral","sentiment_score":0.025477876886725426},{"text":"perfect.","start_word":629,"end_word":629,"sentiment":"positive","sentiment_score":0.3745848536491394},{"text":"I just wanted to make sure that I wasn't sending it somewhere, that it was just, yeah, getting lost or anything. No. But no. That's That's all good. okay. But you can attention it if you attention it to Chris Lashbrook, Okay. Perfect. Yep. and then that can be, like, easily forwarded to to him. Yeah.","start_word":630,"end_word":685,"sentiment":"neutral","sentiment_score":0.06586475670337677},{"text":"Awesome. Okay. I really appreciate that. Thank you so much. No problem at all. You have a lovely afternoon.","start_word":686,"end_word":704,"sentiment":"positive","sentiment_score":0.5374196171760559},{"text":"You too.","start_word":705,"end_word":706,"sentiment":"neutral","sentiment_score":0.26321813464164734},{"text":"Thank you. Thanks. Bye. Bye.","start_word":707,"end_word":711,"sentiment":"positive","sentiment_score":0.5870643258094788}],"average":{"sentiment":"neutral","sentiment_score":0.057191506028175354}}}}