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You have\n\nChannel 1: Bye.\n\nChannel 0: a great day.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.64,"end":1.14,"sentiment":"neutral","sentiment_score":0.006821012124419212}],"sentiment":"neutral","sentiment_score":0.006821012124419212,"channel":1,"num_words":1,"start":0.64,"end":1.14},{"sentences":[{"text":"Oh, hi.","start":3.1999998,"end":3.76,"sentiment":"neutral","sentiment_score":0.016820129938423634},{"text":"This is Andrew from Vigilance AI.","start":3.76,"end":6.02,"sentiment":"neutral","sentiment_score":0.03019673004746437},{"text":"Am I talking to Mary?","start":6.7999997,"end":9.38,"sentiment":"neutral","sentiment_score":0.005097243096679449}],"sentiment":"neutral","sentiment_score":0.01848514274192544,"channel":0,"num_words":13,"start":3.1999998,"end":9.38},{"sentences":[{"text":"No.","start":11.04,"end":11.5199995,"sentiment":"neutral","sentiment_score":-0.2517836093902588},{"text":"You got a wrong 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is","start":20.265,"end":21.164999,"sentiment":"neutral","sentiment_score":-0.02056594006717205}],"sentiment":"neutral","sentiment_score":-0.01786878410105904,"channel":1,"num_words":6,"start":18.105,"end":21.164999},{"sentences":[{"text":"Oh,","start":21.375,"end":21.875,"sentiment":"neutral","sentiment_score":-0.02018677443265915}],"sentiment":"neutral","sentiment_score":-0.02018677443265915,"channel":0,"num_words":1,"start":21.375,"end":21.875},{"sentences":[{"text":"the department of the coating, not the, yeah, the head office.","start":21.545,"end":26.044998,"sentiment":"neutral","sentiment_score":-0.022400474768470634},{"text":"Can you call, yeah, the head office number, please?","start":26.345,"end":29.325,"sentiment":"neutral","sentiment_score":-0.02025740190098683}],"sentiment":"neutral","sentiment_score":-0.021436091978102922,"channel":1,"num_words":20,"start":21.545,"end":29.325},{"sentences":[{"text":"oh, I'm sorry.","start":31.21,"end":32.17,"sentiment":"neutral","sentiment_score":-0.08302275215586026},{"text":"But is there any way that you can get me over to IT, the IT department?","start":32.17,"end":36.83,"sentiment":"neutral","sentiment_score":-0.07821446377784014}],"sentiment":"neutral","sentiment_score":-0.07897366720594858,"channel":0,"num_words":19,"start":31.21,"end":36.83},{"sentences":[{"text":"IT department, they only can do that.","start":38.36,"end":40.920002,"sentiment":"neutral","sentiment_score":-0.13033921697310039},{"text":"I won't be able to transfer the call.","start":40.920002,"end":42.86,"sentiment":"neutral","sentiment_score":-0.22757035121321678}],"sentiment":"neutral","sentiment_score":-0.18219582190116246,"channel":1,"num_words":15,"start":38.36,"end":42.86},{"sentences":[{"text":"Understood.","start":45.214996,"end":45.714996,"sentiment":"neutral","sentiment_score":-0.10854533314704896},{"text":"Well, thank you for picking 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He asks if he can transfer the call to IT, but is told they only do that through a phone call. He thanks Mary and ends the call."},"intents":{"segments":[{"text":"IT department, they only can do that. I won't be able to transfer the call. Understood.","start_word":72,"end_word":87,"intents":[{"intent":"Transfer call to it department","confidence_score":0.056153353}]},{"text":"Well, thank you for picking up. I appreciate Oh, thanks. it.","start_word":88,"end_word":98,"intents":[{"intent":"Express gratitude","confidence_score":0.20695698}]}]},"sentiments":{"segments":[{"text":"Hello? Oh, hi. This is Andrew from Vigilance AI. Am I talking to Mary? No.","start_word":0,"end_word":14,"sentiment":"neutral","sentiment_score":-0.004790393635630608},{"text":"You got a wrong number.","start_word":15,"end_word":19,"sentiment":"negative","sentiment_score":-0.35651448369026184},{"text":"Oh, isn't this the Sooten Tools? Yes. Certain tools. But this is Oh, the department of the coating, not the, yeah, the head office. Can you call, yeah, the head office number, please? oh, I'm sorry. But is there any way that you can get me over to IT, the IT department? IT department, they only can do that. I won't be able to transfer the call. Understood. Well, thank you for picking up.","start_word":20,"end_word":93,"sentiment":"neutral","sentiment_score":-0.04839811846613884},{"text":"I appreciate Oh, thanks. it. You have Bye. a great day.","start_word":94,"end_word":104,"sentiment":"positive","sentiment_score":0.4621457159519195}],"average":{"sentiment":"neutral","sentiment_score":0.0015146302880707735}}}}