{"metadata":{"transaction_key":"deprecated","request_id":"01a0d6da-8eb2-7c02-9b67-4aae082c7b27","sha256":"2218f7ea487fd93f9df1febf26f001295eae0b7747dbb0c9c9329727ea8061f1","created":"2026-09-25T04:37:23.685Z","duration":20.591938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":33,"output_tokens":33},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":33,"output_tokens":4}},"results":{"channels":[{"alternatives":[{"transcript":"Ronald.","confidence":0.8288574,"words":[{"word":"ronald","start":7.04,"end":7.54,"confidence":0.8288574,"punctuated_word":"Ronald.","sentiment":"neutral","sentiment_score":0.0993596687912941}],"paragraphs":{"transcript":"\nRonald.","paragraphs":[{"sentences":[{"text":"Ronald.","start":7.04,"end":7.54,"sentiment":"neutral","sentiment_score":0.0993596687912941}],"sentiment":"neutral","sentiment_score":0.0993596687912941,"num_words":1,"start":7.04,"end":7.54}]}}]},{"alternatives":[{"transcript":"Hi. If you record your name and reason for calling, I'll see if this person is available. Thanks. Please stay on the line.","confidence":1.0,"words":[{"word":"hi","start":0.24,"end":0.48,"confidence":0.99853516,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.07200956344604492},{"word":"if","start":0.48,"end":0.79999995,"confidence":1.0,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.032746851444244385},{"word":"you","start":0.79999995,"end":0.96,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.003623012453317642},{"word":"record","start":0.96,"end":1.36,"confidence":0.9980469,"punctuated_word":"record","sentiment":"neutral","sentiment_score":-0.0034435316920280457},{"word":"your","start":1.36,"end":1.52,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.009954627603292463},{"word":"name","start":1.52,"end":1.8399999,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":-0.00648348405957222},{"word":"and","start":1.8399999,"end":2.0,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.007827382534742355},{"word":"reason","start":2.0,"end":2.32,"confidence":1.0,"punctuated_word":"reason","sentiment":"neutral","sentiment_score":-0.02410990372300148},{"word":"for","start":2.32,"end":2.56,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.01539769396185875},{"word":"calling","start":2.56,"end":3.06,"confidence":1.0,"punctuated_word":"calling,","sentiment":"neutral","sentiment_score":-0.01923566684126854},{"word":"i'll","start":3.12,"end":3.36,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.012217002920806408},{"word":"see","start":3.36,"end":3.52,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.014492593705654144},{"word":"if","start":3.52,"end":3.76,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.0010733827948570251},{"word":"this","start":3.76,"end":3.9199998,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.004137445241212845},{"word":"person","start":3.9199998,"end":4.3199997,"confidence":1.0,"punctuated_word":"person","sentiment":"neutral","sentiment_score":0.0017724037170410156},{"word":"is","start":4.3199997,"end":4.48,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.00034754350781440735},{"word":"available","start":4.48,"end":4.98,"confidence":1.0,"punctuated_word":"available.","sentiment":"neutral","sentiment_score":-0.0026262905448675156},{"word":"thanks","start":12.639999,"end":13.139999,"confidence":0.9995117,"punctuated_word":"Thanks.","sentiment":"positive","sentiment_score":0.6659667491912842},{"word":"please","start":13.599999,"end":14.0,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.015723824501037598},{"word":"stay","start":14.0,"end":14.32,"confidence":1.0,"punctuated_word":"stay","sentiment":"neutral","sentiment_score":0.10237473249435423},{"word":"on","start":14.32,"end":14.48,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.1320018172264099},{"word":"the","start":14.48,"end":14.639999,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.2816510498523712},{"word":"line","start":14.639999,"end":15.056937,"confidence":1.0,"punctuated_word":"line.","sentiment":"neutral","sentiment_score":0.15319599211215973}],"paragraphs":{"transcript":"\nHi. If you record your name and reason for calling, I'll see if this person is available. Thanks. Please stay on the line.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.24,"end":0.48,"sentiment":"neutral","sentiment_score":0.07200956344604492},{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.48,"end":4.98,"sentiment":"neutral","sentiment_score":-0.000483066716697067},{"text":"Thanks.","start":12.639999,"end":13.139999,"sentiment":"positive","sentiment_score":0.6659667491912842},{"text":"Please stay on the line.","start":13.599999,"end":15.056937,"sentiment":"neutral","sentiment_score":0.1306999534368515}],"sentiment":"neutral","sentiment_score":0.060162913580627544,"num_words":23,"start":0.24,"end":15.056937}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. If you record your name and reason for calling, I'll see if this person is available.\n\nChannel 0: Ronald.\n\nChannel 1: Thanks. Please stay on the line.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.24,"end":0.48,"sentiment":"neutral","sentiment_score":0.07200956344604492},{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.48,"end":4.98,"sentiment":"neutral","sentiment_score":-0.000483066716697067}],"sentiment":"neutral","sentiment_score":0.0037812056458171677,"channel":1,"num_words":17,"start":0.24,"end":4.98},{"sentences":[{"text":"Ronald.","start":7.04,"end":7.54,"sentiment":"neutral","sentiment_score":0.0993596687912941}],"sentiment":"neutral","sentiment_score":0.0993596687912941,"channel":0,"num_words":1,"start":7.04,"end":7.54},{"sentences":[{"text":"Thanks.","start":12.639999,"end":13.139999,"sentiment":"positive","sentiment_score":0.6659667491912842},{"text":"Please stay on the line.","start":13.599999,"end":15.056937,"sentiment":"neutral","sentiment_score":0.1306999534368515}],"sentiment":"neutral","sentiment_score":0.21991108606259027,"channel":1,"num_words":6,"start":12.639999,"end":15.056937}]},"summary":{"result":"success","short":"Hi. If you record your name and reason for calling, I'll see if this person is available. Ronald. Thanks. Please stay on the line."},"intents":{"segments":[{"text":"Please stay on the line.","start_word":19,"end_word":23,"intents":[{"intent":"Record calls","confidence_score":0.06567095}]}]},"sentiments":{"segments":[{"text":"Hi. If you record your name and reason for calling, I'll see if this person is available. Ronald.","start_word":0,"end_word":17,"sentiment":"neutral","sentiment_score":0.013546192087233068},{"text":"Thanks.","start_word":18,"end_word":18,"sentiment":"positive","sentiment_score":0.6659667491912842},{"text":"Please stay on the line.","start_word":19,"end_word":23,"sentiment":"neutral","sentiment_score":0.16127169132232666}],"average":{"sentiment":"neutral","sentiment_score":0.07994601220795602}}}}