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Mark is busy but eventually agrees to remove the number and they end the call politely."},"intents":{"segments":[{"text":"number from your database, please?","start_word":46,"end_word":50,"intents":[{"intent":"Remove number from database","confidence_score":0.7037263}]}]},"sentiments":{"segments":[{"text":"Hello. Mark speaking. Oh, hi, Mark. It's Andrew from Vigilance AI.","start_word":0,"end_word":10,"sentiment":"neutral","sentiment_score":0.015841076150536537},{"text":"Mark, have I caught you in a bad time?","start_word":11,"end_word":19,"sentiment":"negative","sentiment_score":-0.3631284832954407},{"text":"Yeah. Is this a cold call, mate? Yes. Indeed, Mark. Just wanna Okay. give Can you a you heads please up remove that it my is. number from your database, please?","start_word":20,"end_word":50,"sentiment":"neutral","sentiment_score":-0.0997208207845688},{"text":"I don't take cold calls.","start_word":51,"end_word":55,"sentiment":"negative","sentiment_score":-0.34271085262298584},{"text":"Understood.","start_word":56,"end_word":56,"sentiment":"neutral","sentiment_score":-0.15268567204475403},{"text":"Well, you have a great day then.","start_word":57,"end_word":63,"sentiment":"positive","sentiment_score":0.42607852816581726},{"text":"Take care. Same to you.","start_word":64,"end_word":68,"sentiment":"neutral","sentiment_score":0.2983224093914032},{"text":"Thank you.","start_word":69,"end_word":70,"sentiment":"positive","sentiment_score":0.4477481245994568},{"text":"Bye bye.","start_word":71,"end_word":72,"sentiment":"neutral","sentiment_score":0.2072165310382843}],"average":{"sentiment":"neutral","sentiment_score":-0.03001244795524468}}}}