{"metadata":{"transaction_key":"deprecated","request_id":"01a0ad08-6891-71e3-9049-9bf2a133a328","sha256":"12761b72b33eaeac4ed94111e7a278ef61111a7379fa77d0bd0d9a9a8fbb5c66","created":"2026-09-17T01:43:26.037Z","duration":31.823938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":95,"output_tokens":46},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":106,"output_tokens":106},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":106,"output_tokens":2}},"results":{"channels":[{"alternatives":[{"transcript":"Yeah. Good morning. Darren, it's Ronald from Cloud Solution IT. And how are you doing today? Oh, sorry. You are no longer working IT or as an IT manager? Alright. Are you retired, sir? Alright. Okay. No no worries, Darren. Thank you.","confidence":0.99121094,"words":[{"word":"yeah","start":3.36,"end":3.6799998,"confidence":0.88134766,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.1803784221410751},{"word":"good","start":3.6799998,"end":3.84,"confidence":0.99902344,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.5271252393722534},{"word":"morning","start":3.84,"end":4.34,"confidence":0.94628906,"punctuated_word":"morning.","sentiment":"positive","sentiment_score":0.48436418175697327},{"word":"darren","start":4.7999997,"end":5.12,"confidence":0.9580078,"punctuated_word":"Darren,","sentiment":"positive","sentiment_score":0.4425329566001892},{"word":"it's","start":5.12,"end":5.62,"confidence":0.9970703,"punctuated_word":"it's","sentiment":"positive","sentiment_score":0.4064158797264099},{"word":"ronald","start":5.8399997,"end":6.3399997,"confidence":0.9633789,"punctuated_word":"Ronald","sentiment":"positive","sentiment_score":0.376434326171875},{"word":"from","start":6.56,"end":7.06,"confidence":0.99902344,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.32542404532432556},{"word":"cloud","start":7.12,"end":7.52,"confidence":0.69433594,"punctuated_word":"Cloud","sentiment":"positive","sentiment_score":0.3726711571216583},{"word":"solution","start":7.52,"end":8.02,"confidence":0.94384766,"punctuated_word":"Solution","sentiment":"positive","sentiment_score":0.3711843192577362},{"word":"it","start":8.08,"end":8.58,"confidence":0.939209,"punctuated_word":"IT.","sentiment":"positive","sentiment_score":0.3749116063117981},{"word":"and","start":9.12,"end":9.28,"confidence":0.796875,"punctuated_word":"And","sentiment":"positive","sentiment_score":0.421281099319458},{"word":"how","start":9.28,"end":9.36,"confidence":1.0,"punctuated_word":"how","sentiment":"positive","sentiment_score":0.41398486495018005},{"word":"are","start":9.36,"end":9.5199995,"confidence":1.0,"punctuated_word":"are","sentiment":"positive","sentiment_score":0.3622260093688965},{"word":"you","start":9.5199995,"end":9.679999,"confidence":0.99902344,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.3353920578956604},{"word":"doing","start":9.679999,"end":9.92,"confidence":1.0,"punctuated_word":"doing","sentiment":"neutral","sentiment_score":0.2988493740558624},{"word":"today","start":9.92,"end":10.42,"confidence":1.0,"punctuated_word":"today?","sentiment":"neutral","sentiment_score":0.2456781268119812},{"word":"oh","start":14.615001,"end":14.775001,"confidence":0.9016113,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.16568797826766968},{"word":"sorry","start":14.775001,"end":15.175,"confidence":0.99365234,"punctuated_word":"sorry.","sentiment":"neutral","sentiment_score":-0.1729046255350113},{"word":"you","start":15.175,"end":15.415,"confidence":0.99121094,"punctuated_word":"You","sentiment":"neutral","sentiment_score":-0.19465744495391848},{"word":"are","start":15.415,"end":15.655001,"confidence":0.34277344,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.1503162831068039},{"word":"no","start":15.655001,"end":15.815001,"confidence":0.9970703,"punctuated_word":"no","sentiment":"neutral","sentiment_score":-0.19935134053230288},{"word":"longer","start":15.815001,"end":16.135,"confidence":1.0,"punctuated_word":"longer","sentiment":"neutral","sentiment_score":-0.22104844450950625},{"word":"working","start":16.135,"end":16.535,"confidence":0.9741211,"punctuated_word":"working","sentiment":"neutral","sentiment_score":-0.18851253390312195},{"word":"it","start":16.535,"end":17.035,"confidence":0.5410156,"punctuated_word":"IT","sentiment":"neutral","sentiment_score":-0.1657678186893463},{"word":"or","start":17.335001,"end":17.575,"confidence":0.8598633,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.15266546607017517},{"word":"as","start":17.575,"end":17.815,"confidence":0.5888672,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.15658359229564667},{"word":"an","start":17.815,"end":17.895,"confidence":0.99902344,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.15583398938179016},{"word":"it","start":17.895,"end":18.215,"confidence":1.0,"punctuated_word":"IT","sentiment":"neutral","sentiment_score":-0.153203547000885},{"word":"manager","start":18.215,"end":18.715,"confidence":0.9890137,"punctuated_word":"manager?","sentiment":"neutral","sentiment_score":-0.16343730688095093},{"word":"alright","start":21.815,"end":22.315,"confidence":0.8105469,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":-0.06506216526031494},{"word":"are","start":22.535,"end":22.695,"confidence":0.9633789,"punctuated_word":"Are","sentiment":"neutral","sentiment_score":-0.0742616131901741},{"word":"you","start":22.695,"end":22.855,"confidence":0.8881836,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.09046567976474762},{"word":"retired","start":22.855,"end":23.335,"confidence":0.9975586,"punctuated_word":"retired,","sentiment":"neutral","sentiment_score":-0.11245964467525482},{"word":"sir","start":23.335,"end":23.835,"confidence":1.0,"punctuated_word":"sir?","sentiment":"neutral","sentiment_score":-0.08907458186149597},{"word":"alright","start":27.494999,"end":27.975,"confidence":0.99194336,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.018490858376026154},{"word":"okay","start":27.975,"end":28.475,"confidence":0.99902344,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.0294461939483881},{"word":"no","start":28.748938,"end":28.988937,"confidence":0.9951172,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.022887825965881348},{"word":"no","start":28.988937,"end":29.228937,"confidence":0.5576172,"punctuated_word":"no","sentiment":"neutral","sentiment_score":0.05944459140300751},{"word":"worries","start":29.228937,"end":29.548939,"confidence":0.9812012,"punctuated_word":"worries,","sentiment":"neutral","sentiment_score":0.09876246005296709},{"word":"darren","start":29.548939,"end":30.028938,"confidence":0.8198242,"punctuated_word":"Darren.","sentiment":"neutral","sentiment_score":0.2622426748275757},{"word":"thank","start":30.028938,"end":30.268938,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.645952045917511},{"word":"you","start":30.268938,"end":30.768938,"confidence":0.99902344,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.2068469524383545}],"paragraphs":{"transcript":"\nYeah. Good morning. Darren, it's Ronald from Cloud Solution IT. And how are you doing today? Oh, sorry.\n\nYou are no longer working IT or as an IT manager? Alright. Are you retired, sir? Alright. Okay.\n\nNo no worries, Darren. Thank you.","paragraphs":[{"sentences":[{"text":"Yeah.","start":3.36,"end":3.6799998,"sentiment":"neutral","sentiment_score":0.1803784221410751},{"text":"Good morning.","start":3.6799998,"end":4.34,"sentiment":"positive","sentiment_score":0.5057447105646133},{"text":"Darren, it's Ronald from Cloud Solution IT.","start":4.7999997,"end":8.58,"sentiment":"positive","sentiment_score":0.3813677557877132},{"text":"And how are you doing today?","start":9.12,"end":10.42,"sentiment":"positive","sentiment_score":0.3462352554003398},{"text":"Oh, sorry.","start":14.615001,"end":15.175,"sentiment":"neutral","sentiment_score":-0.16929630190134048}],"sentiment":"neutral","sentiment_score":0.31112561457686955,"num_words":18,"start":3.36,"end":15.175},{"sentences":[{"text":"You are no longer working IT or as an IT manager?","start":15.175,"end":18.715,"sentiment":"neutral","sentiment_score":-0.1728525243022225},{"text":"Alright.","start":21.815,"end":22.315,"sentiment":"neutral","sentiment_score":-0.06506216526031494},{"text":"Are you retired, sir?","start":22.535,"end":23.835,"sentiment":"neutral","sentiment_score":-0.09156537987291813},{"text":"Alright.","start":27.494999,"end":27.975,"sentiment":"neutral","sentiment_score":0.018490858376026154},{"text":"Okay.","start":27.975,"end":28.475,"sentiment":"neutral","sentiment_score":0.0294461939483881}],"sentiment":"neutral","sentiment_score":-0.12693135554177892,"num_words":18,"start":15.175,"end":28.475},{"sentences":[{"text":"No no worries, Darren.","start":28.748938,"end":30.028938,"sentiment":"neutral","sentiment_score":0.1108343880623579},{"text":"Thank you.","start":30.028938,"end":30.768938,"sentiment":"positive","sentiment_score":0.42639949917793274}],"sentiment":"neutral","sentiment_score":0.21602275843421617,"num_words":6,"start":28.748938,"end":30.768938}]}}]},{"alternatives":[{"transcript":"Hello. Darren speaking. Yeah. But I'm not IT. No. I haven't for fifteen years. No. Just do something else now. Alright then. Thank you.","confidence":0.9790039,"words":[{"word":"hello","start":0.64,"end":1.04,"confidence":0.7434082,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.04559921845793724},{"word":"darren","start":1.04,"end":1.36,"confidence":0.8959961,"punctuated_word":"Darren","sentiment":"neutral","sentiment_score":0.036546289920806885},{"word":"speaking","start":1.36,"end":1.86,"confidence":0.99609375,"punctuated_word":"speaking.","sentiment":"neutral","sentiment_score":0.04001103341579437},{"word":"yeah","start":11.679999,"end":12.0,"confidence":0.96313477,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.03567635267972946},{"word":"but","start":12.0,"end":12.16,"confidence":0.99902344,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.09551464766263962},{"word":"i'm","start":12.16,"end":12.4,"confidence":0.99902344,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.1641669124364853},{"word":"not","start":12.4,"end":12.639999,"confidence":0.9921875,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.22541657090187073},{"word":"it","start":12.639999,"end":13.139999,"confidence":0.9824219,"punctuated_word":"IT.","sentiment":"neutral","sentiment_score":-0.18528836965560913},{"word":"no","start":19.215,"end":19.375,"confidence":0.88378906,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.31696534156799316},{"word":"i","start":19.375,"end":19.455,"confidence":0.9838867,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.2784597873687744},{"word":"haven't","start":19.455,"end":19.855,"confidence":0.99902344,"punctuated_word":"haven't","sentiment":"neutral","sentiment_score":-0.2559641897678375},{"word":"for","start":19.855,"end":20.255,"confidence":0.8354492,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.27422577142715454},{"word":"fifteen","start":20.255,"end":20.735,"confidence":0.9892578,"punctuated_word":"fifteen","sentiment":"neutral","sentiment_score":-0.31970763206481934},{"word":"years","start":20.735,"end":21.188938,"confidence":0.9501953,"punctuated_word":"years.","sentiment":"neutral","sentiment_score":-0.258544921875},{"word":"no","start":24.948938,"end":25.188938,"confidence":0.95214844,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.24269503355026245},{"word":"just","start":25.188938,"end":25.428938,"confidence":0.7216797,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":-0.25583702325820923},{"word":"do","start":25.428938,"end":25.668938,"confidence":0.9667969,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.2606671154499054},{"word":"something","start":25.668938,"end":25.988937,"confidence":0.9980469,"punctuated_word":"something","sentiment":"neutral","sentiment_score":-0.1837739795446396},{"word":"else","start":25.988937,"end":26.22894,"confidence":1.0,"punctuated_word":"else","sentiment":"neutral","sentiment_score":-0.1977279633283615},{"word":"now","start":26.22894,"end":26.72894,"confidence":0.8156738,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":-0.1811697632074356},{"word":"alright","start":28.948938,"end":29.348938,"confidence":0.9770508,"punctuated_word":"Alright","sentiment":"neutral","sentiment_score":0.04758280515670776},{"word":"then","start":29.348938,"end":29.848938,"confidence":0.93188477,"punctuated_word":"then.","sentiment":"neutral","sentiment_score":0.10819853842258452},{"word":"thank","start":29.90894,"end":30.148937,"confidence":0.9790039,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.6874588131904602},{"word":"you","start":30.148937,"end":30.648937,"confidence":0.9926758,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.5938047170639038}],"paragraphs":{"transcript":"\nHello. Darren speaking. Yeah. But I'm not IT. No.\n\nI haven't for fifteen years. No. Just do something else now. Alright then. Thank you.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.64,"end":1.04,"sentiment":"neutral","sentiment_score":0.04559921845793724},{"text":"Darren speaking.","start":1.04,"end":1.86,"sentiment":"neutral","sentiment_score":0.03827866166830063},{"text":"Yeah.","start":11.679999,"end":12.0,"sentiment":"neutral","sentiment_score":-0.03567635267972946},{"text":"But I'm not IT.","start":12.0,"end":13.139999,"sentiment":"neutral","sentiment_score":-0.1675966251641512},{"text":"No.","start":19.215,"end":19.375,"sentiment":"neutral","sentiment_score":-0.31696534156799316}],"sentiment":"neutral","sentiment_score":-0.1000968503455321,"num_words":9,"start":0.64,"end":19.375},{"sentences":[{"text":"I haven't for fifteen years.","start":19.375,"end":21.188938,"sentiment":"neutral","sentiment_score":-0.2773804605007172},{"text":"No.","start":24.948938,"end":25.188938,"sentiment":"neutral","sentiment_score":-0.24269503355026245},{"text":"Just do something else now.","start":25.188938,"end":26.72894,"sentiment":"neutral","sentiment_score":-0.21583516895771027},{"text":"Alright then.","start":28.948938,"end":29.848938,"sentiment":"neutral","sentiment_score":0.07789067178964613},{"text":"Thank you.","start":29.90894,"end":30.648937,"sentiment":"positive","sentiment_score":0.640631765127182}],"sentiment":"neutral","sentiment_score":-0.08478188713391623,"num_words":15,"start":19.375,"end":30.648937}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello. Darren speaking.\n\nChannel 0: Yeah. Good morning. Darren, it's Ronald from Cloud Solution IT. And how are you doing today?\n\nChannel 1: Yeah. But I'm not IT.\n\nChannel 0: Oh, sorry. You are no longer working IT or as an IT manager?\n\nChannel 1: No. I haven't for fifteen years.\n\nChannel 0: Alright. Are you retired, sir?\n\nChannel 1: No. Just do something else now.\n\nChannel 0: Alright. Okay. No\n\nChannel 1: Alright\n\nChannel 0: no worries,\n\nChannel 1: then.\n\nChannel 0: Darren.\n\nChannel 1: Thank\n\nChannel 0: Thank\n\nChannel 1: you.\n\nChannel 0: you.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.64,"end":1.04,"sentiment":"neutral","sentiment_score":0.04559921845793724},{"text":"Darren speaking.","start":1.04,"end":1.86,"sentiment":"neutral","sentiment_score":0.03827866166830063}],"sentiment":"neutral","sentiment_score":0.04071884726484617,"channel":1,"num_words":3,"start":0.64,"end":1.86},{"sentences":[{"text":"Yeah.","start":3.36,"end":3.6799998,"sentiment":"neutral","sentiment_score":0.1803784221410751},{"text":"Good morning.","start":3.6799998,"end":4.34,"sentiment":"positive","sentiment_score":0.5057447105646133},{"text":"Darren, it's Ronald from Cloud Solution IT.","start":4.7999997,"end":8.58,"sentiment":"positive","sentiment_score":0.3813677557877132},{"text":"And how are you doing today?","start":9.12,"end":10.42,"sentiment":"positive","sentiment_score":0.3462352554003398}],"sentiment":"positive","sentiment_score":0.3711783541366458,"channel":0,"num_words":16,"start":3.36,"end":10.42},{"sentences":[{"text":"Yeah.","start":11.679999,"end":12.0,"sentiment":"neutral","sentiment_score":-0.03567635267972946},{"text":"But I'm not IT.","start":12.0,"end":13.139999,"sentiment":"neutral","sentiment_score":-0.1675966251641512}],"sentiment":"neutral","sentiment_score":-0.14121257066726683,"channel":1,"num_words":5,"start":11.679999,"end":13.139999},{"sentences":[{"text":"Oh, sorry.","start":14.615001,"end":15.175,"sentiment":"neutral","sentiment_score":-0.16929630190134048},{"text":"You are no longer working IT or as an IT manager?","start":15.175,"end":18.715,"sentiment":"neutral","sentiment_score":-0.1728525243022225}],"sentiment":"neutral","sentiment_score":-0.17230541316362527,"channel":0,"num_words":13,"start":14.615001,"end":18.715},{"sentences":[{"text":"No.","start":19.215,"end":19.375,"sentiment":"neutral","sentiment_score":-0.31696534156799316},{"text":"I haven't for fifteen years.","start":19.375,"end":21.188938,"sentiment":"neutral","sentiment_score":-0.2773804605007172}],"sentiment":"neutral","sentiment_score":-0.2839779406785965,"channel":1,"num_words":6,"start":19.215,"end":21.188938},{"sentences":[{"text":"Alright.","start":21.815,"end":22.315,"sentiment":"neutral","sentiment_score":-0.06506216526031494},{"text":"Are you retired, sir?","start":22.535,"end":23.835,"sentiment":"neutral","sentiment_score":-0.09156537987291813}],"sentiment":"neutral","sentiment_score":-0.08626473695039749,"channel":0,"num_words":5,"start":21.815,"end":23.835},{"sentences":[{"text":"No.","start":24.948938,"end":25.188938,"sentiment":"neutral","sentiment_score":-0.24269503355026245},{"text":"Just do something else now.","start":25.188938,"end":26.72894,"sentiment":"neutral","sentiment_score":-0.21583516895771027}],"sentiment":"neutral","sentiment_score":-0.22031181305646896,"channel":1,"num_words":6,"start":24.948938,"end":26.72894},{"sentences":[{"text":"Alright.","start":27.494999,"end":27.975,"sentiment":"neutral","sentiment_score":0.018490858376026154},{"text":"Okay.","start":27.975,"end":28.475,"sentiment":"neutral","sentiment_score":0.0294461939483881},{"text":"No","start":28.748938,"end":28.988937,"sentiment":"neutral","sentiment_score":0.022887825965881348}],"sentiment":"neutral","sentiment_score":0.023608292763431866,"channel":0,"num_words":3,"start":27.494999,"end":28.988937},{"sentences":[{"text":"Alright","start":28.948938,"end":29.348938,"sentiment":"neutral","sentiment_score":0.04758280515670776}],"sentiment":"neutral","sentiment_score":0.04758280515670776,"channel":1,"num_words":1,"start":28.948938,"end":29.348938},{"sentences":[{"text":"no worries,","start":28.988937,"end":29.548939,"sentiment":"neutral","sentiment_score":0.07910352572798729}],"sentiment":"neutral","sentiment_score":0.07910352572798729,"channel":0,"num_words":2,"start":28.988937,"end":29.548939},{"sentences":[{"text":"then.","start":29.348938,"end":29.848938,"sentiment":"neutral","sentiment_score":0.10819853842258452}],"sentiment":"neutral","sentiment_score":0.10819853842258452,"channel":1,"num_words":1,"start":29.348938,"end":29.848938},{"sentences":[{"text":"Darren.","start":29.548939,"end":30.028938,"sentiment":"neutral","sentiment_score":0.2622426748275757}],"sentiment":"neutral","sentiment_score":0.2622426748275757,"channel":0,"num_words":1,"start":29.548939,"end":30.028938},{"sentences":[{"text":"Thank","start":29.90894,"end":30.148937,"sentiment":"positive","sentiment_score":0.6874588131904602}],"sentiment":"positive","sentiment_score":0.6874588131904602,"channel":1,"num_words":1,"start":29.90894,"end":30.148937},{"sentences":[{"text":"Thank","start":30.028938,"end":30.268938,"sentiment":"positive","sentiment_score":0.645952045917511}],"sentiment":"positive","sentiment_score":0.645952045917511,"channel":0,"num_words":1,"start":30.028938,"end":30.268938},{"sentences":[{"text":"you.","start":30.148937,"end":30.648937,"sentiment":"positive","sentiment_score":0.5938047170639038}],"sentiment":"positive","sentiment_score":0.5938047170639038,"channel":1,"num_words":1,"start":30.148937,"end":30.648937},{"sentences":[{"text":"you.","start":30.268938,"end":30.768938,"sentiment":"neutral","sentiment_score":0.2068469524383545}],"sentiment":"neutral","sentiment_score":0.2068469524383545,"channel":0,"num_words":1,"start":30.268938,"end":30.768938}]},"summary":{"result":"success","short":"The IT manager, Ronald, calls Darren from Cloud Solution IT to inquire about his employment status. Darren explains that he is no longer working as an IT manager and is retired. Ronald thanks him and ends the call."},"intents":{"segments":[]},"sentiments":{"segments":[{"text":"Hello. Darren speaking. Yeah.","start_word":0,"end_word":3,"sentiment":"neutral","sentiment_score":0.07563374191522598},{"text":"Good morning. Darren, it's Ronald from Cloud Solution IT.","start_word":4,"end_word":12,"sentiment":"positive","sentiment_score":0.41588252782821655},{"text":"And how are you doing today? Yeah. But I'm not IT. Oh, sorry. You are no longer working IT or as an IT manager? No. I haven't for fifteen years. Alright. Are you retired, sir? No. Just do something else now. Alright. Okay. No Alright no worries, then. Darren.","start_word":13,"end_word":61,"sentiment":"neutral","sentiment_score":-0.07567300647497177},{"text":"Thank Thank you.","start_word":62,"end_word":64,"sentiment":"positive","sentiment_score":0.6302551031112671},{"text":"you.","start_word":65,"end_word":65,"sentiment":"neutral","sentiment_score":0.3107169568538666}],"average":{"sentiment":"neutral","sentiment_score":0.039235272497501014}}}}