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Julie speaking. Yeah. Who's calling, please? Oh oh, okay.\n\nLet me just see. I know he was at lunch. Let me see if he's back. Hang on a sec. That's okay.\n\nNo worries. He has an early lunch, but I'll check for you. One moment. You there, Alex? You there?\n\nYeah. Look. He's actually still on lunch. Can I get him to give you a callback? Will will you be in the office?\n\nYep. Yeah. Okay. No worries at all. That's fine.\n\nThanks. 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Julie speaking.\n\nChannel 0: Hi, Julie. I missed a phone call from Matt. I was just wondering if he's available.\n\nChannel 1: Yeah. Who's calling, please?\n\nChannel 0: Sorry. It's Alex from SWM Consulting. I'm calling about forty\n\nChannel 1: Oh\n\nChannel 0: two. Correct. Correct.\n\nChannel 1: oh, okay. Let me just see. I know he was at lunch. Let me see if he's back. Hang on a sec.\n\nChannel 0: Oh, sorry.\n\nChannel 1: That's okay. No worries. He has an early lunch, but I'll check for you. One moment.\n\nChannel 0: No worries. Thank you. I just realized we still haven't got those quotes out for those big tenders. I I reckon they've I don't miss\n\nChannel 1: You\n\nChannel 0: them.\n\nChannel 1: there, Alex?\n\nChannel 0: Yes.\n\nChannel 1: You there? Yeah. Look. He's actually still on lunch. Can I get him to give you a callback?\n\nWill will\n\nChannel 0: Yeah.\n\nChannel 1: you be\n\nChannel 0: That\n\nChannel 1: in the\n\nChannel 0: would\n\nChannel 1: office?\n\nChannel 0: be great. Yeah. We're\n\nChannel 1: Yep.\n\nChannel 0: playing a bit of phone tag, but hopefully, this time,\n\nChannel 1: Yeah.\n\nChannel 0: we'll get there.\n\nChannel 1: Okay. No\n\nChannel 0: Easy.\n\nChannel 1: worries at all.\n\nChannel 0: No worries.\n\nChannel 1: That's\n\nChannel 0: Thank you\n\nChannel 1: fine.\n\nChannel 0: so much.\n\nChannel 1: Thanks. Bye.\n\nChannel 0: Thanks. 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trying to get in touch with Matt regarding quotes for a big tenders. The agent, Julie, missed a call from Matt but is able to get Alex to call back and get the quotes sent to the customer's office. They have some phone tag but hopefully resolve the issue soon."},"intents":{"segments":[]},"sentiments":{"segments":[{"text":"It's been fine.","start_word":0,"end_word":2,"sentiment":"positive","sentiment_score":0.33787035942077637},{"text":"Julie speaking. Hi, Julie. I missed a phone call from Matt. I was just wondering if he's available. Yeah. Who's calling, please? Sorry. It's Alex from SWM Consulting. I'm calling about forty Oh two. Correct. Correct. oh, okay. Let me just see. I know he was at lunch. Let me see if he's back. Hang on a sec. Oh, sorry. That's okay. No worries. He has an early lunch, but I'll check for you. One moment. No worries. Thank you. I just realized we still haven't got those quotes out for those big tenders. I I reckon they've I don't miss You them. there, Alex? Yes. You there? Yeah. Look. He's actually still on lunch. Can I get him to give you a callback? Will will Yeah. you be That in the would office? be great. Yeah. We're Yep. playing a bit of phone tag, but hopefully, this time, Yeah. we'll get there. Okay. No Easy. worries at all. No worries.","start_word":3,"end_word":163,"sentiment":"neutral","sentiment_score":0.021965157240629196},{"text":"That's Thank you fine. so much. Thanks. Bye. Thanks.","start_word":164,"end_word":172,"sentiment":"positive","sentiment_score":0.4220879375934601},{"text":"Bye.","start_word":173,"end_word":173,"sentiment":"neutral","sentiment_score":0.21221300959587097}],"average":{"sentiment":"neutral","sentiment_score":0.054948297683878725}}}}