{"metadata":{"transaction_key":"deprecated","request_id":"01a0a8af-1beb-7732-b0b8-37ce021c853f","sha256":"0d864034fc13a980956904fa9ec1184ac5add3f0f2b3027e3ef2ee188eaed0e4","created":"2026-09-16T05:27:24.334Z","duration":9.287937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":34,"output_tokens":34},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":34,"output_tokens":2}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Hi. You've called Matt from AutoPact. I'm currently unavailable. Either leave a message or if this is an urgent IT support issue","confidence":0.9970703,"words":[{"word":"hi","start":1.12,"end":1.36,"confidence":0.984375,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":-0.06494289636611938},{"word":"you've","start":1.36,"end":1.52,"confidence":0.9980469,"punctuated_word":"You've","sentiment":"neutral","sentiment_score":-0.2440091073513031},{"word":"called","start":1.52,"end":1.76,"confidence":0.9980469,"punctuated_word":"called","sentiment":"neutral","sentiment_score":-0.3219975233078003},{"word":"matt","start":1.76,"end":1.92,"confidence":0.9633789,"punctuated_word":"Matt","sentiment":"neutral","sentiment_score":-0.26221606135368347},{"word":"from","start":1.92,"end":2.24,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.31758758425712585},{"word":"autopact","start":2.24,"end":2.74,"confidence":0.8438721,"punctuated_word":"AutoPact.","sentiment":"negative","sentiment_score":-0.3371199667453766},{"word":"i'm","start":3.1999998,"end":3.4399998,"confidence":0.9995117,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.6979305148124695},{"word":"currently","start":3.4399998,"end":3.9199998,"confidence":1.0,"punctuated_word":"currently","sentiment":"negative","sentiment_score":-0.7782713174819946},{"word":"unavailable","start":3.9199998,"end":4.42,"confidence":0.98999023,"punctuated_word":"unavailable.","sentiment":"negative","sentiment_score":-0.7298975586891174},{"word":"either","start":5.44,"end":5.92,"confidence":0.86865234,"punctuated_word":"Either","sentiment":"negative","sentiment_score":-0.5701179504394531},{"word":"leave","start":5.92,"end":6.16,"confidence":0.9760742,"punctuated_word":"leave","sentiment":"negative","sentiment_score":-0.5020333528518677},{"word":"a","start":6.16,"end":6.3199997,"confidence":0.9980469,"punctuated_word":"a","sentiment":"negative","sentiment_score":-0.5912577509880066},{"word":"message","start":6.3199997,"end":6.8199997,"confidence":1.0,"punctuated_word":"message","sentiment":"negative","sentiment_score":-0.5136748552322388},{"word":"or","start":6.8799996,"end":7.2,"confidence":0.58496094,"punctuated_word":"or","sentiment":"negative","sentiment_score":-0.4961593449115753},{"word":"if","start":7.2,"end":7.3599997,"confidence":0.9741211,"punctuated_word":"if","sentiment":"negative","sentiment_score":-0.7177287340164185},{"word":"this","start":7.3599997,"end":7.52,"confidence":0.9951172,"punctuated_word":"this","sentiment":"negative","sentiment_score":-0.7753389477729797},{"word":"is","start":7.52,"end":7.6,"confidence":0.9838867,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.5986175537109375},{"word":"an","start":7.6,"end":7.8399997,"confidence":0.9970703,"punctuated_word":"an","sentiment":"negative","sentiment_score":-0.6233293414115906},{"word":"urgent","start":7.8399997,"end":8.24,"confidence":1.0,"punctuated_word":"urgent","sentiment":"negative","sentiment_score":-0.598061740398407},{"word":"it","start":8.24,"end":8.639999,"confidence":0.9980469,"punctuated_word":"IT","sentiment":"negative","sentiment_score":-0.62907874584198},{"word":"support","start":8.639999,"end":8.96,"confidence":0.9970703,"punctuated_word":"support","sentiment":"negative","sentiment_score":-0.6111956238746643},{"word":"issue","start":8.96,"end":9.287937,"confidence":0.9667969,"punctuated_word":"issue","sentiment":"negative","sentiment_score":-0.3490944504737854}],"paragraphs":{"transcript":"\nHi. You've called Matt from AutoPact. I'm currently unavailable. Either leave a message or if this is an urgent IT support issue","paragraphs":[{"sentences":[{"text":"Hi.","start":1.12,"end":1.36,"sentiment":"neutral","sentiment_score":-0.06494289636611938},{"text":"You've called Matt from AutoPact.","start":1.36,"end":2.74,"sentiment":"neutral","sentiment_score":-0.2965860486030579},{"text":"I'm currently unavailable.","start":3.1999998,"end":4.42,"sentiment":"negative","sentiment_score":-0.7353664636611938},{"text":"Either leave a message or if this is an urgent IT support issue","start":5.44,"end":9.287937,"sentiment":"negative","sentiment_score":-0.5827452609172235}],"sentiment":"negative","sentiment_score":-0.5149845873767679,"num_words":22,"start":1.12,"end":9.287937}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. You've called Matt from AutoPact. I'm currently unavailable. Either leave a message or if this is an urgent IT support issue","paragraphs":[{"sentences":[{"text":"Hi.","start":1.12,"end":1.36,"sentiment":"neutral","sentiment_score":-0.06494289636611938},{"text":"You've called Matt from AutoPact.","start":1.36,"end":2.74,"sentiment":"neutral","sentiment_score":-0.2965860486030579},{"text":"I'm currently unavailable.","start":3.1999998,"end":4.42,"sentiment":"negative","sentiment_score":-0.7353664636611938},{"text":"Either leave a message or if this is an urgent IT support issue","start":5.44,"end":9.287937,"sentiment":"negative","sentiment_score":-0.5827452609172235}],"sentiment":"negative","sentiment_score":-0.5149845873767679,"channel":1,"num_words":22,"start":1.12,"end":9.287937}]},"summary":{"result":"success","short":"Hi. You've called Matt from AutoPact. I'm currently unavailable. Either leave a message or if this is an urgent IT support issue"},"intents":{"segments":[]},"sentiments":{"segments":[{"text":"Hi. You've called Matt from AutoPact.","start_word":0,"end_word":5,"sentiment":"neutral","sentiment_score":-0.259349524974823},{"text":"I'm currently unavailable. Either leave a message or if this is an urgent IT support issue","start_word":6,"end_word":21,"sentiment":"negative","sentiment_score":-0.6417664885520935}],"average":{"sentiment":"negative","sentiment_score":-0.5067957709817326}}}}