{"metadata":{"transaction_key":"deprecated","request_id":"019ed94b-8cba-7c71-83e5-5d033aa731de","sha256":"39f0e2bbc9cde3bb62b810ccaa1256b7490be10ae933bd78990d9e1a30ab105b","created":"2026-06-18T05:54:28.958Z","duration":76.96794,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":257,"output_tokens":62},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":282,"output_tokens":282},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":282,"output_tokens":5}},"results":{"channels":[{"alternatives":[{"transcript":"Oh, hi, Mark. This is Jamie from Cloud Solution IT. How are you doing today? Alright. Great. Well, you had a meeting last time with Baljeet regarding SharePoint auditing, and we understand that that is actually on hold right now. But Baljeet actually wanted to check if you have any availability in the next few weeks, you know, just for fifteen to twenty minutes, because he would actually love to schedule a demo call with you. We've recently launched an AI powered security operation center that actually provides 24 by seven money 24 by seven monitoring, you know, across your m three six five platform, endpoints, with human analyst as well on the loop. So, yeah, we're currently offering one month free pilot so you can experience the value firsthand. So, yeah, I was just wondering if you have any avail availability for a quick demo meeting about this? I see. Okay. No worries. Well, thank you so much for answering, and you have a good one. Okay? Okay. Bye bye.","confidence":0.99902344,"words":[{"word":"oh","start":3.04,"end":3.1999998,"confidence":0.97998047,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.14609481394290924},{"word":"hi","start":3.1999998,"end":3.4399998,"confidence":0.98876953,"punctuated_word":"hi,","sentiment":"neutral","sentiment_score":0.17411501705646515},{"word":"mark","start":3.4399998,"end":3.84,"confidence":0.9748535,"punctuated_word":"Mark.","sentiment":"neutral","sentiment_score":0.17083340883255005},{"word":"this","start":3.84,"end":4.0,"confidence":1.0,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.21646206080913544},{"word":"is","start":4.0,"end":4.24,"confidence":0.9980469,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.20452482998371124},{"word":"jamie","start":4.24,"end":4.74,"confidence":0.97802734,"punctuated_word":"Jamie","sentiment":"neutral","sentiment_score":0.16883137822151184},{"word":"from","start":4.7999997,"end":5.2,"confidence":0.99902344,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.19897431135177612},{"word":"cloud","start":5.2,"end":5.6,"confidence":0.6635742,"punctuated_word":"Cloud","sentiment":"neutral","sentiment_score":0.15401601791381836},{"word":"solution","start":5.6,"end":6.08,"confidence":0.94384766,"punctuated_word":"Solution","sentiment":"neutral","sentiment_score":0.15528284013271332},{"word":"it","start":6.08,"end":6.56,"confidence":0.99609375,"punctuated_word":"IT.","sentiment":"neutral","sentiment_score":0.15607279539108276},{"word":"how","start":6.56,"end":6.7999997,"confidence":1.0,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.2567577362060547},{"word":"are","start":6.7999997,"end":6.96,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.2433401197195053},{"word":"you","start":6.96,"end":7.12,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.2511272728443146},{"word":"doing","start":7.12,"end":7.3599997,"confidence":1.0,"punctuated_word":"doing","sentiment":"neutral","sentiment_score":0.24284669756889343},{"word":"today","start":7.3599997,"end":7.8599997,"confidence":1.0,"punctuated_word":"today?","sentiment":"neutral","sentiment_score":0.1895257383584976},{"word":"alright","start":10.0,"end":10.48,"confidence":0.9916992,"punctuated_word":"Alright.","sentiment":"positive","sentiment_score":0.39675819873809814},{"word":"great","start":10.48,"end":10.88,"confidence":0.99902344,"punctuated_word":"Great.","sentiment":"positive","sentiment_score":0.6383999586105347},{"word":"well","start":10.88,"end":11.38,"confidence":0.99853516,"punctuated_word":"Well,","sentiment":"neutral","sentiment_score":0.208231657743454},{"word":"you","start":11.5199995,"end":11.679999,"confidence":0.6665039,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.14729028940200806},{"word":"had","start":11.679999,"end":11.92,"confidence":0.9970703,"punctuated_word":"had","sentiment":"neutral","sentiment_score":0.1721891611814499},{"word":"a","start":11.92,"end":12.105,"confidence":0.9970703,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.14990738034248352},{"word":"meeting","start":12.184999,"end":12.424999,"confidence":0.99609375,"punctuated_word":"meeting","sentiment":"neutral","sentiment_score":0.0921461656689644},{"word":"last","start":12.424999,"end":12.584999,"confidence":0.9970703,"punctuated_word":"last","sentiment":"neutral","sentiment_score":0.051720403134822845},{"word":"time","start":12.584999,"end":12.905,"confidence":0.99902344,"punctuated_word":"time","sentiment":"neutral","sentiment_score":0.12153156846761703},{"word":"with","start":12.905,"end":13.065,"confidence":0.99902344,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.12077182531356812},{"word":"baljeet","start":13.065,"end":13.565,"confidence":0.84488934,"punctuated_word":"Baljeet","sentiment":"neutral","sentiment_score":0.1187378391623497},{"word":"regarding","start":13.785,"end":14.285,"confidence":0.99902344,"punctuated_word":"regarding","sentiment":"neutral","sentiment_score":0.06160002201795578},{"word":"sharepoint","start":14.344999,"end":14.844999,"confidence":0.8093262,"punctuated_word":"SharePoint","sentiment":"neutral","sentiment_score":0.10108381509780884},{"word":"auditing","start":15.065,"end":15.565,"confidence":0.9243164,"punctuated_word":"auditing,","sentiment":"neutral","sentiment_score":0.06664212048053741},{"word":"and","start":15.625,"end":16.025,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.052866291254758835},{"word":"we","start":16.025,"end":16.185,"confidence":0.98535156,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.05905461311340332},{"word":"understand","start":16.185,"end":16.685,"confidence":1.0,"punctuated_word":"understand","sentiment":"neutral","sentiment_score":0.01495104655623436},{"word":"that","start":16.744999,"end":16.985,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.018210377544164658},{"word":"that","start":16.985,"end":17.305,"confidence":0.9980469,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.01646289974451065},{"word":"is","start":17.305,"end":17.625,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.016303792595863342},{"word":"actually","start":17.625,"end":18.105,"confidence":0.99609375,"punctuated_word":"actually","sentiment":"neutral","sentiment_score":0.009513452649116516},{"word":"on","start":18.105,"end":18.265,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.02465241402387619},{"word":"hold","start":18.265,"end":18.585,"confidence":1.0,"punctuated_word":"hold","sentiment":"neutral","sentiment_score":0.01458415389060974},{"word":"right","start":18.585,"end":18.824999,"confidence":1.0,"punctuated_word":"right","sentiment":"neutral","sentiment_score":0.007741756737232208},{"word":"now","start":18.824999,"end":19.324999,"confidence":0.9748535,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":0.02190634235739708},{"word":"but","start":19.785,"end":20.025,"confidence":0.984375,"punctuated_word":"But","sentiment":"neutral","sentiment_score":0.04308385029435158},{"word":"baljeet","start":20.025,"end":20.525,"confidence":0.9996745,"punctuated_word":"Baljeet","sentiment":"neutral","sentiment_score":0.07448561489582062},{"word":"actually","start":20.664999,"end":20.985,"confidence":0.98095703,"punctuated_word":"actually","sentiment":"neutral","sentiment_score":0.07118789851665497},{"word":"wanted","start":20.985,"end":21.384998,"confidence":1.0,"punctuated_word":"wanted","sentiment":"neutral","sentiment_score":0.07275642454624176},{"word":"to","start":21.384998,"end":21.544998,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.0930178239941597},{"word":"check","start":21.544998,"end":21.785,"confidence":1.0,"punctuated_word":"check","sentiment":"neutral","sentiment_score":0.0925256684422493},{"word":"if","start":21.785,"end":21.865,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.06864769756793976},{"word":"you","start":21.865,"end":22.025,"confidence":0.89208984,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.07504887133836746},{"word":"have","start":22.025,"end":22.265,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.05194437503814697},{"word":"any","start":22.265,"end":22.585,"confidence":1.0,"punctuated_word":"any","sentiment":"neutral","sentiment_score":0.05962729454040527},{"word":"availability","start":22.585,"end":23.085,"confidence":0.99902344,"punctuated_word":"availability","sentiment":"neutral","sentiment_score":0.02421201393008232},{"word":"in","start":23.305,"end":23.465,"confidence":1.0,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.05589450150728226},{"word":"the","start":23.465,"end":23.625,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.07766512036323547},{"word":"next","start":23.625,"end":23.945,"confidence":1.0,"punctuated_word":"next","sentiment":"neutral","sentiment_score":0.09060639888048172},{"word":"few","start":23.945,"end":24.185,"confidence":0.99902344,"punctuated_word":"few","sentiment":"neutral","sentiment_score":0.0946534052491188},{"word":"weeks","start":24.185,"end":24.425,"confidence":0.98706055,"punctuated_word":"weeks,","sentiment":"neutral","sentiment_score":0.09947042167186736},{"word":"you","start":24.425,"end":24.585,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.09301109611988068},{"word":"know","start":24.585,"end":24.744999,"confidence":0.99902344,"punctuated_word":"know,","sentiment":"neutral","sentiment_score":0.11334989964962006},{"word":"just","start":24.744999,"end":24.985,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.17025792598724365},{"word":"for","start":24.985,"end":25.224998,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.1634068638086319},{"word":"fifteen","start":25.224998,"end":25.544998,"confidence":0.9970703,"punctuated_word":"fifteen","sentiment":"neutral","sentiment_score":0.171132892370224},{"word":"to","start":25.544998,"end":25.785,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.10457932949066162},{"word":"twenty","start":25.785,"end":26.105,"confidence":1.0,"punctuated_word":"twenty","sentiment":"neutral","sentiment_score":0.16466915607452393},{"word":"minutes","start":26.105,"end":26.605,"confidence":0.7233887,"punctuated_word":"minutes,","sentiment":"neutral","sentiment_score":0.2045250833034515},{"word":"because","start":26.88,"end":27.119999,"confidence":0.9980469,"punctuated_word":"because","sentiment":"neutral","sentiment_score":0.17379878461360931},{"word":"he","start":27.119999,"end":27.359999,"confidence":0.98828125,"punctuated_word":"he","sentiment":"neutral","sentiment_score":0.31309765577316284},{"word":"would","start":27.359999,"end":27.68,"confidence":1.0,"punctuated_word":"would","sentiment":"positive","sentiment_score":0.399059385061264},{"word":"actually","start":27.68,"end":28.0,"confidence":0.9970703,"punctuated_word":"actually","sentiment":"positive","sentiment_score":0.3954114317893982},{"word":"love","start":28.0,"end":28.32,"confidence":0.99902344,"punctuated_word":"love","sentiment":"positive","sentiment_score":0.5145817399024963},{"word":"to","start":28.32,"end":28.64,"confidence":1.0,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.413482129573822},{"word":"schedule","start":28.64,"end":29.119999,"confidence":1.0,"punctuated_word":"schedule","sentiment":"positive","sentiment_score":0.42559781670570374},{"word":"a","start":29.119999,"end":29.359999,"confidence":1.0,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.4166539907455444},{"word":"demo","start":29.359999,"end":29.759998,"confidence":1.0,"punctuated_word":"demo","sentiment":"positive","sentiment_score":0.3388078212738037},{"word":"call","start":29.759998,"end":30.0,"confidence":1.0,"punctuated_word":"call","sentiment":"positive","sentiment_score":0.41293299198150635},{"word":"with","start":30.0,"end":30.24,"confidence":1.0,"punctuated_word":"with","sentiment":"positive","sentiment_score":0.4075689911842346},{"word":"you","start":30.24,"end":30.74,"confidence":0.99853516,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.26706910133361816},{"word":"we've","start":30.88,"end":31.199999,"confidence":0.78564453,"punctuated_word":"We've","sentiment":"neutral","sentiment_score":0.22399771213531497},{"word":"recently","start":31.199999,"end":31.699999,"confidence":1.0,"punctuated_word":"recently","sentiment":"neutral","sentiment_score":0.22657226026058197},{"word":"launched","start":31.759998,"end":32.16,"confidence":0.9970703,"punctuated_word":"launched","sentiment":"neutral","sentiment_score":0.2340621203184128},{"word":"an","start":32.16,"end":32.48,"confidence":0.9980469,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.24607102572917935},{"word":"ai","start":32.48,"end":32.8,"confidence":0.99902344,"punctuated_word":"AI","sentiment":"neutral","sentiment_score":0.23717711865901947},{"word":"powered","start":32.8,"end":33.12,"confidence":0.9863281,"punctuated_word":"powered","sentiment":"neutral","sentiment_score":0.19476942718029025},{"word":"security","start":33.12,"end":33.62,"confidence":0.9863281,"punctuated_word":"security","sentiment":"neutral","sentiment_score":0.1471773386001587},{"word":"operation","start":33.76,"end":34.239998,"confidence":0.63623047,"punctuated_word":"operation","sentiment":"neutral","sentiment_score":0.2044621855020523},{"word":"center","start":34.239998,"end":34.64,"confidence":0.9921875,"punctuated_word":"center","sentiment":"neutral","sentiment_score":0.24602264165878296},{"word":"that","start":34.64,"end":34.879997,"confidence":0.99902344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.24698148667812347},{"word":"actually","start":34.879997,"end":35.36,"confidence":0.9902344,"punctuated_word":"actually","sentiment":"neutral","sentiment_score":0.20186898112297055},{"word":"provides","start":35.36,"end":35.84,"confidence":0.99902344,"punctuated_word":"provides","sentiment":"neutral","sentiment_score":0.16999037563800812},{"word":"24","start":35.84,"end":36.32,"confidence":1.0,"punctuated_word":"24","sentiment":"neutral","sentiment_score":0.20527483522892},{"word":"by","start":36.32,"end":36.82,"confidence":0.99902344,"punctuated_word":"by","sentiment":"neutral","sentiment_score":0.18741033971309665},{"word":"seven","start":37.04,"end":37.36,"confidence":0.7260742,"punctuated_word":"seven","sentiment":"neutral","sentiment_score":0.16802215576171875},{"word":"money","start":37.36,"end":37.76,"confidence":0.71777344,"punctuated_word":"money","sentiment":"neutral","sentiment_score":0.21818819642066956},{"word":"24","start":37.92,"end":38.399998,"confidence":0.9794922,"punctuated_word":"24","sentiment":"neutral","sentiment_score":0.1893860399723053},{"word":"by","start":38.399998,"end":38.559998,"confidence":0.9980469,"punctuated_word":"by","sentiment":"neutral","sentiment_score":0.1879369914531708},{"word":"seven","start":38.559998,"end":38.96,"confidence":1.0,"punctuated_word":"seven","sentiment":"neutral","sentiment_score":0.1743403971195221},{"word":"monitoring","start":38.96,"end":39.46,"confidence":0.82910156,"punctuated_word":"monitoring,","sentiment":"neutral","sentiment_score":0.15725202858448029},{"word":"you","start":39.935,"end":40.015,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.15254278481006622},{"word":"know","start":40.015,"end":40.255,"confidence":0.99560547,"punctuated_word":"know,","sentiment":"neutral","sentiment_score":0.15015873312950134},{"word":"across","start":40.255,"end":40.735,"confidence":0.99316406,"punctuated_word":"across","sentiment":"neutral","sentiment_score":0.17554794251918793},{"word":"your","start":40.735,"end":41.135,"confidence":0.8691406,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.1928402334451675},{"word":"m","start":41.135,"end":41.375,"confidence":0.9970703,"punctuated_word":"m","sentiment":"neutral","sentiment_score":0.1940930038690567},{"word":"three","start":41.375,"end":41.695,"confidence":0.99902344,"punctuated_word":"three","sentiment":"neutral","sentiment_score":0.1667378693819046},{"word":"six","start":41.695,"end":41.934998,"confidence":0.90283203,"punctuated_word":"six","sentiment":"neutral","sentiment_score":0.14013074338436127},{"word":"five","start":41.934998,"end":42.255,"confidence":0.9970703,"punctuated_word":"five","sentiment":"neutral","sentiment_score":0.1451360136270523},{"word":"platform","start":42.255,"end":42.755,"confidence":0.7138672,"punctuated_word":"platform,","sentiment":"neutral","sentiment_score":0.17517995834350586},{"word":"endpoints","start":43.135,"end":43.635,"confidence":0.72558594,"punctuated_word":"endpoints,","sentiment":"neutral","sentiment_score":0.15086805820465088},{"word":"with","start":44.495,"end":44.815,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.16997875273227692},{"word":"human","start":44.815,"end":45.295,"confidence":0.99121094,"punctuated_word":"human","sentiment":"neutral","sentiment_score":0.15840214490890503},{"word":"analyst","start":45.295,"end":45.795,"confidence":0.7475586,"punctuated_word":"analyst","sentiment":"neutral","sentiment_score":0.1294095665216446},{"word":"as","start":45.855,"end":45.934998,"confidence":0.9941406,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.1387477070093155},{"word":"well","start":45.934998,"end":46.254997,"confidence":1.0,"punctuated_word":"well","sentiment":"neutral","sentiment_score":0.15024781227111816},{"word":"on","start":46.254997,"end":46.415,"confidence":0.95703125,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.15007461607456207},{"word":"the","start":46.415,"end":46.655,"confidence":0.98095703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.14395734667778015},{"word":"loop","start":46.655,"end":47.155,"confidence":0.9885254,"punctuated_word":"loop.","sentiment":"neutral","sentiment_score":0.176949143409729},{"word":"so","start":47.215,"end":47.454998,"confidence":0.9724121,"punctuated_word":"So,","sentiment":"neutral","sentiment_score":0.15491560101509094},{"word":"yeah","start":47.454998,"end":47.695,"confidence":0.9980469,"punctuated_word":"yeah,","sentiment":"neutral","sentiment_score":0.18960365653038025},{"word":"we're","start":47.695,"end":48.015,"confidence":1.0,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":0.2284146398305893},{"word":"currently","start":48.015,"end":48.495,"confidence":1.0,"punctuated_word":"currently","sentiment":"neutral","sentiment_score":0.22869540750980377},{"word":"offering","start":48.495,"end":48.975,"confidence":1.0,"punctuated_word":"offering","sentiment":"neutral","sentiment_score":0.19402359426021576},{"word":"one","start":48.975,"end":49.215,"confidence":0.99902344,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.24224033951759336},{"word":"month","start":49.215,"end":49.535,"confidence":0.9970703,"punctuated_word":"month","sentiment":"neutral","sentiment_score":0.23101717233657837},{"word":"free","start":49.535,"end":49.775,"confidence":0.9970703,"punctuated_word":"free","sentiment":"neutral","sentiment_score":0.2811199724674225},{"word":"pilot","start":49.775,"end":50.175,"confidence":0.96875,"punctuated_word":"pilot","sentiment":"neutral","sentiment_score":0.21429745852947235},{"word":"so","start":50.175,"end":50.415,"confidence":0.8173828,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.2712046205997467},{"word":"you","start":50.415,"end":50.574997,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.24279312789440155},{"word":"can","start":50.574997,"end":50.975,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.2367732971906662},{"word":"experience","start":50.975,"end":51.475,"confidence":1.0,"punctuated_word":"experience","sentiment":"neutral","sentiment_score":0.23802949488162992},{"word":"the","start":51.775,"end":52.015,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.25764989852905273},{"word":"value","start":52.015,"end":52.495,"confidence":1.0,"punctuated_word":"value","sentiment":"neutral","sentiment_score":0.2578817307949066},{"word":"firsthand","start":52.495,"end":52.995,"confidence":0.86743164,"punctuated_word":"firsthand.","sentiment":"neutral","sentiment_score":0.24964801967144012},{"word":"so","start":53.55,"end":53.79,"confidence":0.9194336,"punctuated_word":"So,","sentiment":"neutral","sentiment_score":0.08513351529836655},{"word":"yeah","start":53.79,"end":53.95,"confidence":0.9951172,"punctuated_word":"yeah,","sentiment":"neutral","sentiment_score":0.0656248927116394},{"word":"i","start":53.95,"end":54.03,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.04620339721441269},{"word":"was","start":54.03,"end":54.19,"confidence":1.0,"punctuated_word":"was","sentiment":"neutral","sentiment_score":0.028680410236120224},{"word":"just","start":54.19,"end":54.43,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.03953849524259567},{"word":"wondering","start":54.43,"end":54.829998,"confidence":1.0,"punctuated_word":"wondering","sentiment":"neutral","sentiment_score":0.01814538799226284},{"word":"if","start":54.829998,"end":54.989998,"confidence":0.99902344,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.01750953495502472},{"word":"you","start":54.989998,"end":55.07,"confidence":0.8671875,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.01416994072496891},{"word":"have","start":55.07,"end":55.309998,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.015812696889042854},{"word":"any","start":55.309998,"end":55.629997,"confidence":0.99902344,"punctuated_word":"any","sentiment":"neutral","sentiment_score":0.02129529789090157},{"word":"avail","start":55.629997,"end":55.95,"confidence":0.8730469,"punctuated_word":"avail","sentiment":"neutral","sentiment_score":0.01578284241259098},{"word":"availability","start":56.03,"end":56.53,"confidence":0.99902344,"punctuated_word":"availability","sentiment":"neutral","sentiment_score":0.015851091593503952},{"word":"for","start":56.829998,"end":57.07,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.04167352616786957},{"word":"a","start":57.07,"end":57.309998,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.04666246846318245},{"word":"quick","start":57.309998,"end":57.629997,"confidence":1.0,"punctuated_word":"quick","sentiment":"neutral","sentiment_score":0.06250815093517303},{"word":"demo","start":57.629997,"end":58.11,"confidence":1.0,"punctuated_word":"demo","sentiment":"neutral","sentiment_score":0.04362814128398895},{"word":"meeting","start":58.11,"end":58.59,"confidence":1.0,"punctuated_word":"meeting","sentiment":"neutral","sentiment_score":0.06140853464603424},{"word":"about","start":58.59,"end":58.829998,"confidence":1.0,"punctuated_word":"about","sentiment":"neutral","sentiment_score":0.029245929792523384},{"word":"this","start":58.829998,"end":59.329998,"confidence":0.7692871,"punctuated_word":"this?","sentiment":"neutral","sentiment_score":0.0455402173101902},{"word":"i","start":67.229996,"end":67.47,"confidence":0.97802734,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.06599661707878113},{"word":"see","start":67.47,"end":67.79,"confidence":1.0,"punctuated_word":"see.","sentiment":"neutral","sentiment_score":-0.07068798691034317},{"word":"okay","start":67.79,"end":68.29,"confidence":0.9995117,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.05919239670038223},{"word":"no","start":69.22294,"end":69.38294,"confidence":0.9970703,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.10331331193447112},{"word":"worries","start":69.38294,"end":69.86294,"confidence":1.0,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":0.1311396062374115},{"word":"well","start":69.86294,"end":70.18294,"confidence":0.99609375,"punctuated_word":"Well,","sentiment":"neutral","sentiment_score":0.27862000465393066},{"word":"thank","start":70.18294,"end":70.34294,"confidence":1.0,"punctuated_word":"thank","sentiment":"positive","sentiment_score":0.47963112592697144},{"word":"you","start":70.34294,"end":70.502945,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.5388373136520386},{"word":"so","start":70.502945,"end":70.66294,"confidence":1.0,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.5193552374839783},{"word":"much","start":70.66294,"end":70.98294,"confidence":1.0,"punctuated_word":"much","sentiment":"positive","sentiment_score":0.5785142779350281},{"word":"for","start":70.98294,"end":71.22294,"confidence":1.0,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.6383986473083496},{"word":"answering","start":71.22294,"end":71.72294,"confidence":0.9536133,"punctuated_word":"answering,","sentiment":"positive","sentiment_score":0.582391083240509},{"word":"and","start":71.78294,"end":72.02294,"confidence":1.0,"punctuated_word":"and","sentiment":"positive","sentiment_score":0.5266566872596741},{"word":"you","start":72.02294,"end":72.18294,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.5374929904937744},{"word":"have","start":72.18294,"end":72.42294,"confidence":1.0,"punctuated_word":"have","sentiment":"positive","sentiment_score":0.5908617377281189},{"word":"a","start":72.42294,"end":72.502945,"confidence":0.9980469,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.5289413928985596},{"word":"good","start":72.502945,"end":72.66294,"confidence":1.0,"punctuated_word":"good","sentiment":"positive","sentiment_score":0.4440183639526367},{"word":"one","start":72.66294,"end":72.90294,"confidence":0.9995117,"punctuated_word":"one.","sentiment":"positive","sentiment_score":0.4576725363731384},{"word":"okay","start":72.90294,"end":73.40294,"confidence":1.0,"punctuated_word":"Okay?","sentiment":"neutral","sentiment_score":0.19722849130630493},{"word":"okay","start":74.90294,"end":75.142944,"confidence":0.9926758,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.11748358607292177},{"word":"bye","start":75.142944,"end":75.38294,"confidence":0.99902344,"punctuated_word":"Bye","sentiment":"neutral","sentiment_score":0.12558120489120483},{"word":"bye","start":75.38294,"end":75.88294,"confidence":0.9970703,"punctuated_word":"bye.","sentiment":"neutral","sentiment_score":0.09077358990907668}],"paragraphs":{"transcript":"\nOh, hi, Mark. This is Jamie from Cloud Solution IT. How are you doing today? Alright. Great.\n\nWell, you had a meeting last time with Baljeet regarding SharePoint auditing, and we understand that that is actually on hold right now. But Baljeet actually wanted to check if you have any availability in the next few weeks, you know, just for fifteen to twenty minutes, because he would actually love to schedule a demo call with you. We've recently launched an AI powered security operation center that actually provides 24 by seven money 24 by seven monitoring, you know, across your m three six five platform, endpoints, with human analyst as well on the loop. So, yeah, we're currently offering one month free pilot so you can experience the value firsthand. So, yeah, I was just wondering if you have any avail availability for a quick demo meeting about this?\n\nI see. Okay. No worries. Well, thank you so much for answering, and you have a good one. Okay?\n\nOkay. Bye bye.","paragraphs":[{"sentences":[{"text":"Oh, hi, Mark.","start":3.04,"end":3.84,"sentiment":"neutral","sentiment_score":0.16368107994397482},{"text":"This is Jamie from Cloud Solution IT.","start":3.84,"end":6.56,"sentiment":"neutral","sentiment_score":0.1791663191148213},{"text":"How are you doing today?","start":6.56,"end":7.8599997,"sentiment":"neutral","sentiment_score":0.23671951293945312},{"text":"Alright.","start":10.0,"end":10.48,"sentiment":"positive","sentiment_score":0.39675819873809814},{"text":"Great.","start":10.48,"end":10.88,"sentiment":"positive","sentiment_score":0.6383999586105347}],"sentiment":"neutral","sentiment_score":0.23317430562832775,"num_words":17,"start":3.04,"end":10.88},{"sentences":[{"text":"Well, you had a meeting last time with Baljeet regarding SharePoint auditing, and we understand that that is actually on hold right now.","start":10.88,"end":19.324999,"sentiment":"neutral","sentiment_score":0.07038237219271452},{"text":"But Baljeet actually wanted to check if you have any availability in the next few weeks, you know, just for fifteen to twenty minutes, because he would actually love to schedule a demo call with you.","start":19.785,"end":30.74,"sentiment":"neutral","sentiment_score":0.1891061518755224},{"text":"We've recently launched an AI powered security operation center that actually provides 24 by seven money 24 by seven monitoring, you know, across your m three six five platform, endpoints, with human analyst as well on the loop.","start":30.88,"end":47.155,"sentiment":"neutral","sentiment_score":0.1823148970541201},{"text":"So, yeah, we're currently offering one month free pilot so you can experience the value firsthand.","start":47.215,"end":52.995,"sentiment":"neutral","sentiment_score":0.2323942519724369},{"text":"So, yeah, I was just wondering if you have any avail availability for a quick demo meeting about this?","start":53.55,"end":59.329998,"sentiment":"neutral","sentiment_score":0.03760076167159959}],"sentiment":"neutral","sentiment_score":0.1499038228736908,"num_words":132,"start":10.88,"end":59.329998},{"sentences":[{"text":"I see.","start":67.229996,"end":67.79,"sentiment":"neutral","sentiment_score":-0.06834230199456215},{"text":"Okay.","start":67.79,"end":68.29,"sentiment":"neutral","sentiment_score":0.05919239670038223},{"text":"No worries.","start":69.22294,"end":69.86294,"sentiment":"neutral","sentiment_score":0.11722645908594131},{"text":"Well, thank you so much for answering, and you have a good one.","start":69.86294,"end":72.90294,"sentiment":"positive","sentiment_score":0.5154916460697467},{"text":"Okay?","start":72.90294,"end":73.40294,"sentiment":"neutral","sentiment_score":0.19722849130630493}],"sentiment":"positive","sentiment_score":0.37134634742611333,"num_words":19,"start":67.229996,"end":73.40294},{"sentences":[{"text":"Okay.","start":74.90294,"end":75.142944,"sentiment":"neutral","sentiment_score":0.11748358607292177},{"text":"Bye bye.","start":75.142944,"end":75.88294,"sentiment":"neutral","sentiment_score":0.10817739740014076}],"sentiment":"neutral","sentiment_score":0.11127946029106776,"num_words":3,"start":74.90294,"end":75.88294}]}}]},{"alternatives":[{"transcript":"Hello? Not too bad. Thanks. Yeah. Not needed. We've actually got a at the moment that's contracted until May of next year. So, yeah, it would be an overlap. Okay. Thanks. Okay. Bye.","confidence":0.9716797,"words":[{"word":"hello","start":1.1999999,"end":1.6999999,"confidence":0.6640625,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.024101177230477333},{"word":"not","start":8.24,"end":8.4,"confidence":0.80908203,"punctuated_word":"Not","sentiment":"neutral","sentiment_score":0.3089700937271118},{"word":"too","start":8.4,"end":8.48,"confidence":0.9716797,"punctuated_word":"too","sentiment":"neutral","sentiment_score":0.16276420652866364},{"word":"bad","start":8.48,"end":8.72,"confidence":0.99609375,"punctuated_word":"bad.","sentiment":"neutral","sentiment_score":0.29609954357147217},{"word":"thanks","start":8.72,"end":9.22,"confidence":0.99609375,"punctuated_word":"Thanks.","sentiment":"positive","sentiment_score":0.4882240891456604},{"word":"yeah","start":60.0,"end":60.4,"confidence":0.8730469,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.0023137349635362625},{"word":"not","start":60.4,"end":60.8,"confidence":0.98828125,"punctuated_word":"Not","sentiment":"neutral","sentiment_score":-0.04340994358062744},{"word":"needed","start":60.8,"end":61.2,"confidence":0.9433594,"punctuated_word":"needed.","sentiment":"neutral","sentiment_score":-0.08198662102222443},{"word":"we've","start":61.2,"end":61.44,"confidence":0.99609375,"punctuated_word":"We've","sentiment":"neutral","sentiment_score":-0.056398093700408936},{"word":"actually","start":61.44,"end":61.94,"confidence":0.99609375,"punctuated_word":"actually","sentiment":"neutral","sentiment_score":-0.06284727901220322},{"word":"got","start":62.32,"end":62.64,"confidence":0.92822266,"punctuated_word":"got","sentiment":"neutral","sentiment_score":-0.07536938786506653},{"word":"a","start":62.64,"end":62.96,"confidence":0.9614258,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.03995911031961441},{"word":"at","start":62.96,"end":63.28,"confidence":0.25146484,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.05245576798915863},{"word":"the","start":63.28,"end":63.44,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.04537750780582428},{"word":"moment","start":63.44,"end":63.76,"confidence":1.0,"punctuated_word":"moment","sentiment":"neutral","sentiment_score":-0.04425448179244995},{"word":"that's","start":63.76,"end":64.0,"confidence":0.89746094,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":-0.04348459094762802},{"word":"contracted","start":64.0,"end":64.479996,"confidence":0.9716797,"punctuated_word":"contracted","sentiment":"neutral","sentiment_score":-0.03163456171751022},{"word":"until","start":64.479996,"end":64.8,"confidence":0.85253906,"punctuated_word":"until","sentiment":"neutral","sentiment_score":-0.042699310928583145},{"word":"may","start":64.8,"end":64.96,"confidence":0.9902344,"punctuated_word":"May","sentiment":"neutral","sentiment_score":-0.0306475143879652},{"word":"of","start":64.96,"end":65.12,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.023836754262447357},{"word":"next","start":65.12,"end":65.36,"confidence":1.0,"punctuated_word":"next","sentiment":"neutral","sentiment_score":-0.019328124821186066},{"word":"year","start":65.36,"end":65.68,"confidence":0.9086914,"punctuated_word":"year.","sentiment":"neutral","sentiment_score":-0.05071306973695755},{"word":"so","start":65.68,"end":66.18,"confidence":0.8588867,"punctuated_word":"So,","sentiment":"neutral","sentiment_score":-0.04640398174524307},{"word":"yeah","start":66.8,"end":67.2,"confidence":0.9760742,"punctuated_word":"yeah,","sentiment":"neutral","sentiment_score":-0.04344628006219864},{"word":"it","start":67.2,"end":67.28,"confidence":0.8730469,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.05310735106468201},{"word":"would","start":67.28,"end":67.44,"confidence":0.91845703,"punctuated_word":"would","sentiment":"neutral","sentiment_score":-0.06910008937120438},{"word":"be","start":67.44,"end":67.6,"confidence":0.97509766,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.09818236529827118},{"word":"an","start":67.6,"end":67.76,"confidence":0.40698242,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.0971955582499504},{"word":"overlap","start":67.76,"end":68.26,"confidence":0.9970703,"punctuated_word":"overlap.","sentiment":"neutral","sentiment_score":-0.07221339643001556},{"word":"okay","start":73.18294,"end":73.58294,"confidence":0.82543945,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.1495249569416046},{"word":"thanks","start":73.58294,"end":74.08294,"confidence":0.98706055,"punctuated_word":"Thanks.","sentiment":"neutral","sentiment_score":0.2674725353717804},{"word":"okay","start":74.142944,"end":74.54294,"confidence":0.8911133,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.13695058226585388},{"word":"bye","start":74.54294,"end":75.04294,"confidence":0.99365234,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.15344113111495972}],"paragraphs":{"transcript":"\nHello? Not too bad. Thanks. Yeah. Not needed.\n\nWe've actually got a at the moment that's contracted until May of next year. So, yeah, it would be an overlap. Okay. Thanks. Okay.\n\nBye.","paragraphs":[{"sentences":[{"text":"Hello?","start":1.1999999,"end":1.6999999,"sentiment":"neutral","sentiment_score":0.024101177230477333},{"text":"Not too bad.","start":8.24,"end":8.72,"sentiment":"neutral","sentiment_score":0.2559446146090825},{"text":"Thanks.","start":8.72,"end":9.22,"sentiment":"positive","sentiment_score":0.4882240891456604},{"text":"Yeah.","start":60.0,"end":60.4,"sentiment":"neutral","sentiment_score":-0.0023137349635362625},{"text":"Not needed.","start":60.4,"end":61.2,"sentiment":"neutral","sentiment_score":-0.06269828230142593}],"sentiment":"neutral","sentiment_score":0.14405610132962465,"num_words":8,"start":1.1999999,"end":61.2},{"sentences":[{"text":"We've actually got a at the moment that's contracted until May of next year.","start":61.2,"end":65.68,"sentiment":"neutral","sentiment_score":-0.04421468252050025},{"text":"So, yeah, it would be an overlap.","start":65.68,"end":68.26,"sentiment":"neutral","sentiment_score":-0.06852128888879504},{"text":"Okay.","start":73.18294,"end":73.58294,"sentiment":"neutral","sentiment_score":0.1495249569416046},{"text":"Thanks.","start":73.58294,"end":74.08294,"sentiment":"neutral","sentiment_score":0.2674725353717804},{"text":"Okay.","start":74.142944,"end":74.54294,"sentiment":"neutral","sentiment_score":0.13695058226585388}],"sentiment":"neutral","sentiment_score":-0.02269610428872208,"num_words":24,"start":61.2,"end":74.54294},{"sentences":[{"text":"Bye.","start":74.54294,"end":75.04294,"sentiment":"neutral","sentiment_score":0.15344113111495972}],"sentiment":"neutral","sentiment_score":0.15344113111495972,"num_words":1,"start":74.54294,"end":75.04294}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello?\n\nChannel 0: Oh, hi, Mark. This is Jamie from Cloud Solution IT. How are you doing today?\n\nChannel 1: Not too bad. Thanks.\n\nChannel 0: Alright. Great. Well, you had a meeting last time with Baljeet regarding SharePoint auditing, and we understand that that is actually on hold right now. But Baljeet actually wanted to check if you have any availability in the next few weeks, you know, just for fifteen to twenty minutes, because he would actually love to schedule a demo call with you. We've recently launched an AI powered security operation center that actually provides 24 by seven money 24 by seven monitoring, you know, across your m three six five platform, endpoints, with human analyst as well on the loop.\n\nSo, yeah, we're currently offering one month free pilot so you can experience the value firsthand. So, yeah, I was just wondering if you have any avail availability for a quick demo meeting about this?\n\nChannel 1: Yeah. Not needed. We've actually got a at the moment that's contracted until May of next year. So, yeah, it\n\nChannel 0: I\n\nChannel 1: would be\n\nChannel 0: see.\n\nChannel 1: an overlap.\n\nChannel 0: Okay. No worries. Well, thank you so much for answering, and you have a good one. Okay?\n\nChannel 1: Okay. Thanks. Okay. Bye.\n\nChannel 0: Okay. Bye bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":1.1999999,"end":1.6999999,"sentiment":"neutral","sentiment_score":0.024101177230477333}],"sentiment":"neutral","sentiment_score":0.024101177230477333,"channel":1,"num_words":1,"start":1.1999999,"end":1.6999999},{"sentences":[{"text":"Oh, hi, Mark.","start":3.04,"end":3.84,"sentiment":"neutral","sentiment_score":0.16368107994397482},{"text":"This is Jamie from Cloud Solution IT.","start":3.84,"end":6.56,"sentiment":"neutral","sentiment_score":0.1791663191148213},{"text":"How are you doing today?","start":6.56,"end":7.8599997,"sentiment":"neutral","sentiment_score":0.23671951293945312}],"sentiment":"neutral","sentiment_score":0.19525366922219595,"channel":0,"num_words":15,"start":3.04,"end":7.8599997},{"sentences":[{"text":"Not too bad.","start":8.24,"end":8.72,"sentiment":"neutral","sentiment_score":0.2559446146090825},{"text":"Thanks.","start":8.72,"end":9.22,"sentiment":"positive","sentiment_score":0.4882240891456604}],"sentiment":"neutral","sentiment_score":0.314014483243227,"channel":1,"num_words":4,"start":8.24,"end":9.22},{"sentences":[{"text":"Alright.","start":10.0,"end":10.48,"sentiment":"positive","sentiment_score":0.39675819873809814},{"text":"Great.","start":10.48,"end":10.88,"sentiment":"positive","sentiment_score":0.6383999586105347},{"text":"Well, you had a meeting last time with Baljeet regarding SharePoint auditing, and we understand that that is actually on hold right now.","start":10.88,"end":19.324999,"sentiment":"neutral","sentiment_score":0.07038237219271452},{"text":"But Baljeet actually wanted to check if you have any availability in the next few weeks, you know, just for fifteen to twenty minutes, because he would actually love to schedule a demo call with you.","start":19.785,"end":30.74,"sentiment":"neutral","sentiment_score":0.1891061518755224},{"text":"We've recently launched an AI powered security operation center that actually provides 24 by seven money 24 by seven monitoring, you know, across your m three six five platform, endpoints, with human analyst as well on the loop.","start":30.88,"end":47.155,"sentiment":"neutral","sentiment_score":0.1823148970541201}],"sentiment":"neutral","sentiment_score":0.16555293205410543,"channel":0,"num_words":99,"start":10.0,"end":47.155},{"sentences":[{"text":"So, yeah, we're currently offering one month free pilot so you can experience the value firsthand.","start":47.215,"end":52.995,"sentiment":"neutral","sentiment_score":0.2323942519724369},{"text":"So, yeah, I was just wondering if you have any avail availability for a quick demo meeting about this?","start":53.55,"end":59.329998,"sentiment":"neutral","sentiment_score":0.03760076167159959}],"sentiment":"neutral","sentiment_score":0.1266492143805538,"channel":0,"num_words":35,"start":47.215,"end":59.329998},{"sentences":[{"text":"Yeah.","start":60.0,"end":60.4,"sentiment":"neutral","sentiment_score":-0.0023137349635362625},{"text":"Not needed.","start":60.4,"end":61.2,"sentiment":"neutral","sentiment_score":-0.06269828230142593},{"text":"We've actually got a at the moment that's contracted until May of next year.","start":61.2,"end":65.68,"sentiment":"neutral","sentiment_score":-0.04421468252050025},{"text":"So, yeah, it","start":65.68,"end":67.28,"sentiment":"neutral","sentiment_score":-0.04765253762404124}],"sentiment":"neutral","sentiment_score":-0.04448367338627577,"channel":1,"num_words":20,"start":60.0,"end":67.28},{"sentences":[{"text":"I","start":67.229996,"end":67.47,"sentiment":"neutral","sentiment_score":-0.06599661707878113}],"sentiment":"neutral","sentiment_score":-0.06599661707878113,"channel":0,"num_words":1,"start":67.229996,"end":67.47},{"sentences":[{"text":"would be","start":67.28,"end":67.6,"sentiment":"neutral","sentiment_score":-0.08364122733473778}],"sentiment":"neutral","sentiment_score":-0.08364122733473778,"channel":1,"num_words":2,"start":67.28,"end":67.6},{"sentences":[{"text":"see.","start":67.47,"end":67.79,"sentiment":"neutral","sentiment_score":-0.07068798691034317}],"sentiment":"neutral","sentiment_score":-0.07068798691034317,"channel":0,"num_words":1,"start":67.47,"end":67.79},{"sentences":[{"text":"an overlap.","start":67.6,"end":68.26,"sentiment":"neutral","sentiment_score":-0.08470447733998299}],"sentiment":"neutral","sentiment_score":-0.08470447733998299,"channel":1,"num_words":2,"start":67.6,"end":68.26},{"sentences":[{"text":"Okay.","start":67.79,"end":68.29,"sentiment":"neutral","sentiment_score":0.05919239670038223},{"text":"No worries.","start":69.22294,"end":69.86294,"sentiment":"neutral","sentiment_score":0.11722645908594131},{"text":"Well, thank you so much for answering, and you have a good one.","start":69.86294,"end":72.90294,"sentiment":"positive","sentiment_score":0.5154916460697467},{"text":"Okay?","start":72.90294,"end":73.40294,"sentiment":"neutral","sentiment_score":0.19722849130630493}],"sentiment":"positive","sentiment_score":0.42307442382854576,"channel":0,"num_words":17,"start":67.79,"end":73.40294},{"sentences":[{"text":"Okay.","start":73.18294,"end":73.58294,"sentiment":"neutral","sentiment_score":0.1495249569416046},{"text":"Thanks.","start":73.58294,"end":74.08294,"sentiment":"neutral","sentiment_score":0.2674725353717804},{"text":"Okay.","start":74.142944,"end":74.54294,"sentiment":"neutral","sentiment_score":0.13695058226585388},{"text":"Bye.","start":74.54294,"end":75.04294,"sentiment":"neutral","sentiment_score":0.15344113111495972}],"sentiment":"neutral","sentiment_score":0.17684730142354965,"channel":1,"num_words":4,"start":73.18294,"end":75.04294},{"sentences":[{"text":"Okay.","start":74.90294,"end":75.142944,"sentiment":"neutral","sentiment_score":0.11748358607292177},{"text":"Bye bye.","start":75.142944,"end":75.88294,"sentiment":"neutral","sentiment_score":0.10817739740014076}],"sentiment":"neutral","sentiment_score":0.11127946029106776,"channel":0,"num_words":3,"start":74.90294,"end":75.88294}]},"summary":{"result":"success","short":"A representative from Cloud Solution IT named Jamie calls a customer named Mark to ask if he has availability for a demo call regarding SharePoint auditing. Jamie explains that they recently launched an AI-approved security operation center and offer a one month free pilot. The customer does not have availability but agrees to a demo meeting."},"intents":{"segments":[{"text":"But Baljeet actually wanted to check if you have any availability in the next few weeks, you know, just for fifteen to twenty minutes, because he would actually love to schedule a demo call with you.","start_word":45,"end_word":80,"intents":[{"intent":"Schedule demo call","confidence_score":0.28116843}]}]},"sentiments":{"segments":[{"text":"Hello? Oh, hi, Mark. This is Jamie from Cloud Solution IT. How are you doing today? Not too bad.","start_word":0,"end_word":18,"sentiment":"neutral","sentiment_score":0.1875993311405182},{"text":"Thanks. Alright. Great.","start_word":19,"end_word":21,"sentiment":"positive","sentiment_score":0.4919317960739136},{"text":"Well, you had a meeting last time with Baljeet regarding SharePoint auditing, and we understand that that is actually on hold right now. But Baljeet actually wanted to check if you have any availability in the next few weeks, you know, just for fifteen to twenty minutes, because he would actually love to schedule a demo call with you. We've recently launched an AI powered security operation center that actually provides 24 by seven money 24 by seven monitoring, you know, across your m three six five platform, endpoints, with human analyst as well on the loop. So, yeah, we're currently offering one month free pilot so you can experience the value firsthand. So, yeah, I was just wondering if you have any avail availability for a quick demo meeting about this? Yeah. Not needed. We've actually got a at the moment that's contracted until May of next year. So, yeah, it I would be see. an overlap. Okay. No worries.","start_word":22,"end_word":182,"sentiment":"neutral","sentiment_score":0.1130462884902954},{"text":"Well, thank you so much for answering, and you have a good one.","start_word":183,"end_word":195,"sentiment":"positive","sentiment_score":0.5028833150863647},{"text":"Okay? Okay. Thanks. Okay. Bye. Okay. Bye bye.","start_word":196,"end_word":203,"sentiment":"neutral","sentiment_score":0.15624825656414032}],"average":{"sentiment":"neutral","sentiment_score":0.15558330725270805}}}}