{"metadata":{"transaction_key":"deprecated","request_id":"019fabbb-d471-73a2-9374-b3c8445d40e0","sha256":"f04eda7e0a54735c72891952a379826def0a250221b6a52c350f303a7cbff9ae","created":"2026-07-29T02:37:23.050Z","duration":60.551937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":217,"output_tokens":77},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":245,"output_tokens":245},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":245,"output_tokens":6}},"results":{"channels":[{"alternatives":[{"transcript":"Yeah. Good good afternoon. John, it's Ronald from Cloud Solution IT. How are you doing today? Alright. Okay. Wonderful. John, I hope you still remember the company because the last time that I talked to you, it was February of this year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services. Name of the company again, John? It's I'm sorry. Mhmm. Alright. That that would be okay, sir. No. No worries. Thank you. Alright. Bye bye. Bye bye.","confidence":0.9975586,"words":[{"word":"yeah","start":3.12,"end":3.36,"confidence":0.9177246,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.023347361013293263},{"word":"good","start":3.36,"end":3.86,"confidence":0.9941406,"punctuated_word":"Good","sentiment":"neutral","sentiment_score":0.1613522320985794},{"word":"good","start":4.0,"end":4.08,"confidence":0.82373047,"punctuated_word":"good","sentiment":"neutral","sentiment_score":0.26402780413627625},{"word":"afternoon","start":4.08,"end":4.58,"confidence":0.9941406,"punctuated_word":"afternoon.","sentiment":"neutral","sentiment_score":0.19961845874786377},{"word":"john","start":5.12,"end":5.2799997,"confidence":0.92700195,"punctuated_word":"John,","sentiment":"neutral","sentiment_score":0.1443983018398285},{"word":"it's","start":5.2799997,"end":5.7799997,"confidence":0.9975586,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.17688016593456268},{"word":"ronald","start":6.08,"end":6.58,"confidence":0.96533203,"punctuated_word":"Ronald","sentiment":"neutral","sentiment_score":0.16835466027259827},{"word":"from","start":6.7999997,"end":7.2799997,"confidence":0.9970703,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.17610345780849457},{"word":"cloud","start":7.2799997,"end":7.68,"confidence":0.62109375,"punctuated_word":"Cloud","sentiment":"neutral","sentiment_score":0.1991276293992996},{"word":"solution","start":7.68,"end":8.18,"confidence":0.94384766,"punctuated_word":"Solution","sentiment":"neutral","sentiment_score":0.17821034789085388},{"word":"it","start":8.24,"end":8.74,"confidence":0.9941406,"punctuated_word":"IT.","sentiment":"neutral","sentiment_score":0.1633991897106171},{"word":"how","start":9.44,"end":9.599999,"confidence":0.9394531,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.15813913941383362},{"word":"are","start":9.599999,"end":9.76,"confidence":0.99902344,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.1641135215759277},{"word":"you","start":9.76,"end":9.84,"confidence":0.9970703,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.17673908174037933},{"word":"doing","start":9.84,"end":10.16,"confidence":1.0,"punctuated_word":"doing","sentiment":"neutral","sentiment_score":0.1934884935617447},{"word":"today","start":10.16,"end":10.66,"confidence":1.0,"punctuated_word":"today?","sentiment":"neutral","sentiment_score":0.11122063547372818},{"word":"alright","start":12.719999,"end":13.12,"confidence":0.98339844,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.24557220935821533},{"word":"okay","start":13.12,"end":13.44,"confidence":0.9975586,"punctuated_word":"Okay.","sentiment":"positive","sentiment_score":0.33388400077819824},{"word":"wonderful","start":13.44,"end":13.94,"confidence":1.0,"punctuated_word":"Wonderful.","sentiment":"positive","sentiment_score":0.46125489473342896},{"word":"john","start":14.735001,"end":15.135,"confidence":0.9128418,"punctuated_word":"John,","sentiment":"neutral","sentiment_score":0.1383461356163025},{"word":"i","start":15.135,"end":15.375,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.15103237330913544},{"word":"hope","start":15.375,"end":15.695,"confidence":1.0,"punctuated_word":"hope","sentiment":"neutral","sentiment_score":0.17085222899913788},{"word":"you","start":15.695,"end":15.8550005,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.11288447678089142},{"word":"still","start":15.8550005,"end":16.255001,"confidence":1.0,"punctuated_word":"still","sentiment":"neutral","sentiment_score":0.08448338508605957},{"word":"remember","start":16.255001,"end":16.735,"confidence":1.0,"punctuated_word":"remember","sentiment":"neutral","sentiment_score":0.0714753046631813},{"word":"the","start":16.735,"end":16.815,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.07849679887294769},{"word":"company","start":16.815,"end":17.295,"confidence":1.0,"punctuated_word":"company","sentiment":"neutral","sentiment_score":0.1350921094417572},{"word":"because","start":17.295,"end":17.535,"confidence":0.66064453,"punctuated_word":"because","sentiment":"neutral","sentiment_score":0.07363294064998627},{"word":"the","start":17.535,"end":17.695,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.06931455433368683},{"word":"last","start":17.695,"end":17.855,"confidence":1.0,"punctuated_word":"last","sentiment":"neutral","sentiment_score":0.054921094328165054},{"word":"time","start":17.855,"end":18.095,"confidence":1.0,"punctuated_word":"time","sentiment":"neutral","sentiment_score":0.08700454980134964},{"word":"that","start":18.095,"end":18.255001,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.0844673290848732},{"word":"i","start":18.255001,"end":18.415,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.05727023631334305},{"word":"talked","start":18.415,"end":18.655,"confidence":0.9921875,"punctuated_word":"talked","sentiment":"neutral","sentiment_score":0.0827997699379921},{"word":"to","start":18.655,"end":18.735,"confidence":0.98828125,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.086970254778862},{"word":"you","start":18.735,"end":18.975,"confidence":0.92700195,"punctuated_word":"you,","sentiment":"neutral","sentiment_score":0.08599567413330078},{"word":"it","start":18.975,"end":19.055,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.07003964483737946},{"word":"was","start":19.055,"end":19.555,"confidence":1.0,"punctuated_word":"was","sentiment":"neutral","sentiment_score":0.055013507604599},{"word":"february","start":19.695,"end":20.195,"confidence":0.9658203,"punctuated_word":"February","sentiment":"neutral","sentiment_score":0.07962393760681152},{"word":"of","start":20.255001,"end":20.415,"confidence":0.99902344,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.08621817082166672},{"word":"this","start":20.415,"end":20.655,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.06565134227275848},{"word":"year","start":20.655,"end":21.155,"confidence":0.97021484,"punctuated_word":"year.","sentiment":"neutral","sentiment_score":0.08336342871189117},{"word":"and","start":21.695,"end":22.175,"confidence":0.9980469,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.057900719344615936},{"word":"during","start":22.175,"end":22.575,"confidence":0.9980469,"punctuated_word":"during","sentiment":"neutral","sentiment_score":0.03999616950750351},{"word":"that","start":22.575,"end":22.814999,"confidence":0.99609375,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.06054706871509552},{"word":"time","start":22.814999,"end":23.135,"confidence":0.9885254,"punctuated_word":"time,","sentiment":"neutral","sentiment_score":0.0524430125951767},{"word":"i","start":23.135,"end":23.295,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.04478795453906059},{"word":"was","start":23.295,"end":23.695,"confidence":1.0,"punctuated_word":"was","sentiment":"neutral","sentiment_score":0.03450450301170349},{"word":"trying","start":23.695,"end":24.095001,"confidence":1.0,"punctuated_word":"trying","sentiment":"neutral","sentiment_score":0.05756447836756706},{"word":"to","start":24.095001,"end":24.335,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.06455846130847931},{"word":"arrange","start":24.335,"end":24.735,"confidence":1.0,"punctuated_word":"arrange","sentiment":"neutral","sentiment_score":0.06983733922243118},{"word":"a","start":24.735,"end":24.895,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.07787840068340302},{"word":"meeting","start":24.895,"end":25.215,"confidence":1.0,"punctuated_word":"meeting","sentiment":"neutral","sentiment_score":0.06922417879104614},{"word":"with","start":25.215,"end":25.375,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.06103690713644028},{"word":"you","start":25.375,"end":25.695,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.09550921618938446},{"word":"together","start":25.695,"end":26.175,"confidence":0.921875,"punctuated_word":"together","sentiment":"neutral","sentiment_score":0.07674220204353333},{"word":"with","start":26.175,"end":26.415,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.09085004031658173},{"word":"my","start":26.415,"end":26.654999,"confidence":0.9980469,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.13319265842437744},{"word":"cto","start":26.654999,"end":27.154999,"confidence":0.9607747,"punctuated_word":"CTO,","sentiment":"neutral","sentiment_score":0.10447752475738524},{"word":"mister","start":27.215,"end":27.615,"confidence":0.95751953,"punctuated_word":"mister","sentiment":"neutral","sentiment_score":0.10673627257347108},{"word":"baljit","start":27.615,"end":28.115,"confidence":0.8137207,"punctuated_word":"Baljit","sentiment":"neutral","sentiment_score":0.09733247756958008},{"word":"singh","start":28.175,"end":28.675,"confidence":0.9355469,"punctuated_word":"Singh,","sentiment":"neutral","sentiment_score":0.09624938666820526},{"word":"to","start":29.06,"end":29.38,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.09778546541929244},{"word":"introduce","start":29.38,"end":29.88,"confidence":1.0,"punctuated_word":"introduce","sentiment":"neutral","sentiment_score":0.06609055399894714},{"word":"our","start":29.94,"end":30.1,"confidence":1.0,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.06990400701761246},{"word":"company","start":30.1,"end":30.5,"confidence":1.0,"punctuated_word":"company","sentiment":"neutral","sentiment_score":0.0785011500120163},{"word":"and","start":30.5,"end":30.66,"confidence":0.97314453,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.08407096564769745},{"word":"our","start":30.66,"end":30.9,"confidence":0.99902344,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.05414355546236038},{"word":"services","start":30.9,"end":31.4,"confidence":0.9995117,"punctuated_word":"services.","sentiment":"neutral","sentiment_score":0.05020153522491455},{"word":"name","start":32.34,"end":32.579998,"confidence":0.99609375,"punctuated_word":"Name","sentiment":"neutral","sentiment_score":0.007962805218994617},{"word":"of","start":32.579998,"end":32.739998,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.004649333655834198},{"word":"the","start":32.739998,"end":32.82,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0068990308791399},{"word":"company","start":32.82,"end":33.22,"confidence":1.0,"punctuated_word":"company","sentiment":"neutral","sentiment_score":-0.0020184628665447235},{"word":"again","start":33.22,"end":33.54,"confidence":0.9770508,"punctuated_word":"again,","sentiment":"neutral","sentiment_score":-0.004683900158852339},{"word":"john","start":33.54,"end":34.04,"confidence":0.68359375,"punctuated_word":"John?","sentiment":"neutral","sentiment_score":-0.011430632323026655},{"word":"it's","start":35.38,"end":35.88,"confidence":0.9770508,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.07178446650505066},{"word":"i'm","start":37.059998,"end":37.14,"confidence":0.7739258,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.22399847209453583},{"word":"sorry","start":37.14,"end":37.64,"confidence":0.99316406,"punctuated_word":"sorry.","sentiment":"neutral","sentiment_score":-0.3032492697238922},{"word":"mhmm","start":42.9,"end":43.4,"confidence":0.9696045,"punctuated_word":"Mhmm.","sentiment":"negative","sentiment_score":-0.3416838049888611},{"word":"alright","start":52.536938,"end":53.016937,"confidence":0.8642578,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":-0.0322430282831192},{"word":"that","start":53.016937,"end":53.25694,"confidence":0.68652344,"punctuated_word":"That","sentiment":"neutral","sentiment_score":-0.02486385405063629},{"word":"that","start":53.25694,"end":53.41694,"confidence":0.95410156,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.029765216633677483},{"word":"would","start":53.41694,"end":53.57694,"confidence":0.99609375,"punctuated_word":"would","sentiment":"neutral","sentiment_score":-0.025307433679699894},{"word":"be","start":53.57694,"end":53.73694,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.014298517256975174},{"word":"okay","start":53.73694,"end":54.05694,"confidence":0.99902344,"punctuated_word":"okay,","sentiment":"neutral","sentiment_score":0.03520819544792175},{"word":"sir","start":54.05694,"end":54.55694,"confidence":1.0,"punctuated_word":"sir.","sentiment":"neutral","sentiment_score":0.042588334530591965},{"word":"no","start":54.696938,"end":55.016937,"confidence":0.8659668,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":0.03778165206313133},{"word":"no","start":55.016937,"end":55.25694,"confidence":0.99609375,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.06245465204119682},{"word":"worries","start":55.25694,"end":55.75694,"confidence":0.99853516,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":0.06618120521306992},{"word":"thank","start":55.976936,"end":56.216938,"confidence":0.65234375,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.26017430424690247},{"word":"you","start":56.216938,"end":56.716938,"confidence":0.9980469,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.1965867429971695},{"word":"alright","start":57.336937,"end":57.656937,"confidence":0.9572754,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.1066502183675766},{"word":"bye","start":57.656937,"end":57.816936,"confidence":0.98291016,"punctuated_word":"Bye","sentiment":"neutral","sentiment_score":0.11563986539840698},{"word":"bye","start":57.816936,"end":58.05694,"confidence":0.98950195,"punctuated_word":"bye.","sentiment":"neutral","sentiment_score":0.09619977325201036},{"word":"bye","start":58.05694,"end":58.216938,"confidence":0.93603516,"punctuated_word":"Bye","sentiment":"neutral","sentiment_score":0.08172734081745148},{"word":"bye","start":58.216938,"end":58.716938,"confidence":0.9797363,"punctuated_word":"bye.","sentiment":"neutral","sentiment_score":0.049130577594041824}],"paragraphs":{"transcript":"\nYeah. Good good afternoon. John, it's Ronald from Cloud Solution IT. How are you doing today? Alright.\n\nOkay. Wonderful. John, I hope you still remember the company because the last time that I talked to you, it was February of this year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services. Name of the company again, John?\n\nIt's I'm sorry. Mhmm. Alright. That that would be okay, sir. No.\n\nNo worries. Thank you. Alright. Bye bye. Bye bye.","paragraphs":[{"sentences":[{"text":"Yeah.","start":3.12,"end":3.36,"sentiment":"neutral","sentiment_score":0.023347361013293263},{"text":"Good good afternoon.","start":3.36,"end":4.58,"sentiment":"neutral","sentiment_score":0.20833283166090646},{"text":"John, it's Ronald from Cloud Solution IT.","start":5.12,"end":8.74,"sentiment":"neutral","sentiment_score":0.17235339326517923},{"text":"How are you doing today?","start":9.44,"end":10.66,"sentiment":"neutral","sentiment_score":0.1607401743531227},{"text":"Alright.","start":12.719999,"end":13.12,"sentiment":"neutral","sentiment_score":0.24557220935821533}],"sentiment":"neutral","sentiment_score":0.17082898176329978,"num_words":17,"start":3.12,"end":13.12},{"sentences":[{"text":"Okay.","start":13.12,"end":13.44,"sentiment":"positive","sentiment_score":0.33388400077819824},{"text":"Wonderful.","start":13.44,"end":13.94,"sentiment":"positive","sentiment_score":0.46125489473342896},{"text":"John, I hope you still remember the company because the last time that I talked to you, it was February of this year.","start":14.735001,"end":21.155,"sentiment":"neutral","sentiment_score":0.08978040208635123},{"text":"And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services.","start":21.695,"end":31.4,"sentiment":"neutral","sentiment_score":0.07378022979806971},{"text":"Name of the company again, John?","start":32.34,"end":34.04,"sentiment":"neutral","sentiment_score":-0.0036197591107338667}],"sentiment":"neutral","sentiment_score":0.08328337574795146,"num_words":58,"start":13.12,"end":34.04},{"sentences":[{"text":"It's I'm sorry.","start":35.38,"end":37.64,"sentiment":"neutral","sentiment_score":-0.1996774027744929},{"text":"Mhmm.","start":42.9,"end":43.4,"sentiment":"negative","sentiment_score":-0.3416838049888611},{"text":"Alright.","start":52.536938,"end":53.016937,"sentiment":"neutral","sentiment_score":-0.0322430282831192},{"text":"That that would be okay, sir.","start":53.016937,"end":54.55694,"sentiment":"neutral","sentiment_score":-0.002739748607079188},{"text":"No.","start":54.696938,"end":55.016937,"sentiment":"neutral","sentiment_score":0.03778165206313133}],"sentiment":"neutral","sentiment_score":-0.07930132343123357,"num_words":12,"start":35.38,"end":55.016937},{"sentences":[{"text":"No worries.","start":55.016937,"end":55.75694,"sentiment":"neutral","sentiment_score":0.06431792862713337},{"text":"Thank you.","start":55.976936,"end":56.716938,"sentiment":"neutral","sentiment_score":0.22838052362203598},{"text":"Alright.","start":57.336937,"end":57.656937,"sentiment":"neutral","sentiment_score":0.1066502183675766},{"text":"Bye bye.","start":57.656937,"end":58.05694,"sentiment":"neutral","sentiment_score":0.10591981932520866},{"text":"Bye bye.","start":58.05694,"end":58.716938,"sentiment":"neutral","sentiment_score":0.06542895920574665}],"sentiment":"neutral","sentiment_score":0.11497163110309178,"num_words":9,"start":55.016937,"end":58.716938}]}}]},{"alternatives":[{"transcript":"John speaking? Hello. John speaking. Yeah. Good. Thank you. Yeah. I'm probably yeah. I'm just about to get in the elevator. I'm not really interested in additional services at this stage, to be honest. We're quite embedded in Azure and take advantage of all of their services. I don't think we would be interested in looking at anything else at this stage. Okay. No problem. Okay. Alright. Bye. See you.","confidence":0.9975586,"words":[{"word":"john","start":0.0,"end":0.24,"confidence":0.50634766,"punctuated_word":"John","sentiment":"neutral","sentiment_score":-0.001905092969536781},{"word":"speaking","start":0.24,"end":0.74,"confidence":0.7487793,"punctuated_word":"speaking?","sentiment":"neutral","sentiment_score":-0.0027335919439792633},{"word":"hello","start":2.72,"end":3.1999998,"confidence":0.4880371,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.01478216890245676},{"word":"john","start":3.1999998,"end":3.4399998,"confidence":0.9902344,"punctuated_word":"John","sentiment":"neutral","sentiment_score":0.036653466522693634},{"word":"speaking","start":3.4399998,"end":3.9399998,"confidence":0.74902344,"punctuated_word":"speaking.","sentiment":"neutral","sentiment_score":0.15602795779705048},{"word":"yeah","start":9.92,"end":10.42,"confidence":0.80737305,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.09532110393047331},{"word":"good","start":11.2,"end":11.5199995,"confidence":0.9123535,"punctuated_word":"Good.","sentiment":"positive","sentiment_score":0.4256853461265564},{"word":"thank","start":11.5199995,"end":11.759999,"confidence":0.9970703,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5460184216499329},{"word":"you","start":11.759999,"end":12.259999,"confidence":0.9970703,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.39654308557510376},{"word":"yeah","start":32.559998,"end":32.879997,"confidence":0.9609375,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.003255544696003198},{"word":"i'm","start":32.879997,"end":33.04,"confidence":0.9724121,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.010934858582913876},{"word":"probably","start":33.04,"end":33.36,"confidence":0.23742676,"punctuated_word":"probably","sentiment":"neutral","sentiment_score":-0.01004227250814438},{"word":"yeah","start":34.16,"end":34.66,"confidence":0.91918945,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":-0.031177375465631485},{"word":"i'm","start":34.8,"end":34.96,"confidence":0.99853516,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.04678521677851677},{"word":"just","start":34.96,"end":35.199997,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.04594622179865837},{"word":"about","start":35.199997,"end":35.52,"confidence":0.9970703,"punctuated_word":"about","sentiment":"neutral","sentiment_score":-0.03785612434148789},{"word":"to","start":35.52,"end":35.6,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.06207381561398506},{"word":"get","start":35.6,"end":35.84,"confidence":0.99902344,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.05093817412853241},{"word":"in","start":35.84,"end":36.16,"confidence":0.9604492,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.0523555651307106},{"word":"the","start":36.16,"end":36.48,"confidence":0.9902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.08585880696773529},{"word":"elevator","start":36.48,"end":36.98,"confidence":0.9975586,"punctuated_word":"elevator.","sentiment":"neutral","sentiment_score":-0.06019117683172226},{"word":"i'm","start":37.28,"end":37.52,"confidence":1.0,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.5086410045623779},{"word":"not","start":37.52,"end":37.76,"confidence":1.0,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.6097622513771057},{"word":"really","start":37.76,"end":38.239998,"confidence":1.0,"punctuated_word":"really","sentiment":"negative","sentiment_score":-0.5754349231719971},{"word":"interested","start":38.239998,"end":38.739998,"confidence":1.0,"punctuated_word":"interested","sentiment":"negative","sentiment_score":-0.5088972449302673},{"word":"in","start":38.8,"end":39.3,"confidence":1.0,"punctuated_word":"in","sentiment":"negative","sentiment_score":-0.5421968102455139},{"word":"additional","start":39.36,"end":39.86,"confidence":0.99902344,"punctuated_word":"additional","sentiment":"negative","sentiment_score":-0.46507880091667175},{"word":"services","start":39.92,"end":40.42,"confidence":0.99902344,"punctuated_word":"services","sentiment":"negative","sentiment_score":-0.5474167466163635},{"word":"at","start":40.64,"end":40.8,"confidence":0.9091797,"punctuated_word":"at","sentiment":"negative","sentiment_score":-0.5826345086097717},{"word":"this","start":40.8,"end":41.04,"confidence":0.9980469,"punctuated_word":"this","sentiment":"negative","sentiment_score":-0.6065993309020996},{"word":"stage","start":41.04,"end":41.28,"confidence":0.8027344,"punctuated_word":"stage,","sentiment":"negative","sentiment_score":-0.4812803864479065},{"word":"to","start":41.28,"end":41.44,"confidence":1.0,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.4465275108814239},{"word":"be","start":41.44,"end":41.6,"confidence":1.0,"punctuated_word":"be","sentiment":"negative","sentiment_score":-0.4176279604434967},{"word":"honest","start":41.6,"end":41.92,"confidence":0.9880371,"punctuated_word":"honest.","sentiment":"negative","sentiment_score":-0.4425409138202667},{"word":"we're","start":41.92,"end":42.399998,"confidence":0.9975586,"punctuated_word":"We're","sentiment":"negative","sentiment_score":-0.4459006786346435},{"word":"quite","start":42.399998,"end":42.64,"confidence":0.9941406,"punctuated_word":"quite","sentiment":"negative","sentiment_score":-0.4271295964717865},{"word":"embedded","start":42.64,"end":43.14,"confidence":0.99902344,"punctuated_word":"embedded","sentiment":"negative","sentiment_score":-0.34925931692123413},{"word":"in","start":43.199997,"end":43.44,"confidence":0.9941406,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.308021605014801},{"word":"azure","start":43.44,"end":43.94,"confidence":0.9819336,"punctuated_word":"Azure","sentiment":"negative","sentiment_score":-0.3398439288139343},{"word":"and","start":44.595,"end":45.095,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.32012367248535156},{"word":"take","start":45.395,"end":45.715,"confidence":0.9375,"punctuated_word":"take","sentiment":"neutral","sentiment_score":-0.3331905007362366},{"word":"advantage","start":45.715,"end":46.195,"confidence":1.0,"punctuated_word":"advantage","sentiment":"neutral","sentiment_score":-0.3285309076309204},{"word":"of","start":46.195,"end":46.275,"confidence":1.0,"punctuated_word":"of","sentiment":"negative","sentiment_score":-0.34825149178504944},{"word":"all","start":46.275,"end":46.515003,"confidence":1.0,"punctuated_word":"all","sentiment":"negative","sentiment_score":-0.41356396675109863},{"word":"of","start":46.515003,"end":46.595,"confidence":0.9941406,"punctuated_word":"of","sentiment":"negative","sentiment_score":-0.46772170066833496},{"word":"their","start":46.595,"end":46.835003,"confidence":0.98095703,"punctuated_word":"their","sentiment":"negative","sentiment_score":-0.47610968351364136},{"word":"services","start":46.835003,"end":47.335003,"confidence":0.9975586,"punctuated_word":"services.","sentiment":"negative","sentiment_score":-0.3662495017051697},{"word":"i","start":47.395,"end":47.555,"confidence":0.9980469,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.3887021839618683},{"word":"don't","start":47.555,"end":47.795002,"confidence":0.99853516,"punctuated_word":"don't","sentiment":"negative","sentiment_score":-0.3902249336242676},{"word":"think","start":47.795002,"end":48.035,"confidence":1.0,"punctuated_word":"think","sentiment":"negative","sentiment_score":-0.3998202085494995},{"word":"we","start":48.035,"end":48.195,"confidence":1.0,"punctuated_word":"we","sentiment":"negative","sentiment_score":-0.3880693912506103},{"word":"would","start":48.195,"end":48.435,"confidence":1.0,"punctuated_word":"would","sentiment":"negative","sentiment_score":-0.44211897253990173},{"word":"be","start":48.435,"end":48.866936,"confidence":1.0,"punctuated_word":"be","sentiment":"negative","sentiment_score":-0.40474873781204224},{"word":"interested","start":49.266937,"end":49.666935,"confidence":1.0,"punctuated_word":"interested","sentiment":"negative","sentiment_score":-0.4223972856998443},{"word":"in","start":49.666935,"end":49.826935,"confidence":0.9921875,"punctuated_word":"in","sentiment":"negative","sentiment_score":-0.3863869607448578},{"word":"looking","start":49.826935,"end":50.146935,"confidence":1.0,"punctuated_word":"looking","sentiment":"neutral","sentiment_score":-0.3246370851993561},{"word":"at","start":50.146935,"end":50.226936,"confidence":0.98291016,"punctuated_word":"at","sentiment":"negative","sentiment_score":-0.3687171638011933},{"word":"anything","start":50.226936,"end":50.466934,"confidence":1.0,"punctuated_word":"anything","sentiment":"negative","sentiment_score":-0.4194347560405731},{"word":"else","start":50.466934,"end":50.786934,"confidence":0.99902344,"punctuated_word":"else","sentiment":"negative","sentiment_score":-0.4086366295814514},{"word":"at","start":50.786934,"end":50.946938,"confidence":0.9980469,"punctuated_word":"at","sentiment":"negative","sentiment_score":-0.3796325623989105},{"word":"this","start":50.946938,"end":51.186935,"confidence":0.99902344,"punctuated_word":"this","sentiment":"negative","sentiment_score":-0.4788237810134888},{"word":"stage","start":51.186935,"end":51.686935,"confidence":0.99902344,"punctuated_word":"stage.","sentiment":"negative","sentiment_score":-0.3941872715950012},{"word":"okay","start":53.586937,"end":54.086937,"confidence":0.7895508,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.008666765876114368},{"word":"no","start":54.706936,"end":54.946938,"confidence":0.9760742,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.05005659535527229},{"word":"problem","start":54.946938,"end":55.446938,"confidence":0.9995117,"punctuated_word":"problem.","sentiment":"neutral","sentiment_score":0.06042885780334473},{"word":"okay","start":55.506935,"end":56.006935,"confidence":0.99658203,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.15283861756324768},{"word":"alright","start":56.226936,"end":56.726936,"confidence":0.99560547,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.12652477622032166},{"word":"bye","start":56.866936,"end":57.366936,"confidence":0.9975586,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.11091678589582445},{"word":"see","start":57.506935,"end":57.746937,"confidence":0.9921875,"punctuated_word":"See","sentiment":"neutral","sentiment_score":0.1155756488442421},{"word":"you","start":57.746937,"end":58.246937,"confidence":0.98583984,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.13340529799461365}],"paragraphs":{"transcript":"\nJohn speaking? Hello. John speaking. Yeah. Good.\n\nThank you. Yeah. I'm probably yeah. I'm just about to get in the elevator. I'm not really interested in additional services at this stage, to be honest.\n\nWe're quite embedded in Azure and take advantage of all of their services. I don't think we would be interested in looking at anything else at this stage. Okay. No problem. Okay.\n\nAlright. Bye. See you.","paragraphs":[{"sentences":[{"text":"John speaking?","start":0.0,"end":0.74,"sentiment":"neutral","sentiment_score":-0.0023193424567580223},{"text":"Hello.","start":2.72,"end":3.1999998,"sentiment":"neutral","sentiment_score":0.01478216890245676},{"text":"John speaking.","start":3.1999998,"end":3.9399998,"sentiment":"neutral","sentiment_score":0.09634071215987206},{"text":"Yeah.","start":9.92,"end":10.42,"sentiment":"neutral","sentiment_score":0.09532110393047331},{"text":"Good.","start":11.2,"end":11.5199995,"sentiment":"positive","sentiment_score":0.4256853461265564}],"sentiment":"neutral","sentiment_score":0.10340447976653065,"num_words":7,"start":0.0,"end":11.5199995},{"sentences":[{"text":"Thank you.","start":11.5199995,"end":12.259999,"sentiment":"positive","sentiment_score":0.4712807536125183},{"text":"Yeah.","start":32.559998,"end":32.879997,"sentiment":"neutral","sentiment_score":0.003255544696003198},{"text":"I'm probably yeah.","start":32.879997,"end":34.66,"sentiment":"neutral","sentiment_score":-0.01738483551889658},{"text":"I'm just about to get in the elevator.","start":34.8,"end":36.98,"sentiment":"neutral","sentiment_score":-0.05525063769891858},{"text":"I'm not really interested in additional services at this stage, to be honest.","start":37.28,"end":41.92,"sentiment":"negative","sentiment_score":-0.5180491071480972}],"sentiment":"neutral","sentiment_score":-0.2327029981167504,"num_words":27,"start":11.5199995,"end":41.92},{"sentences":[{"text":"We're quite embedded in Azure and take advantage of all of their services.","start":41.92,"end":47.335003,"sentiment":"negative","sentiment_score":-0.37876127316401553},{"text":"I don't think we would be interested in looking at anything else at this stage.","start":47.395,"end":51.686935,"sentiment":"negative","sentiment_score":-0.3997691949208578},{"text":"Okay.","start":53.586937,"end":54.086937,"sentiment":"neutral","sentiment_score":0.008666765876114368},{"text":"No problem.","start":54.706936,"end":55.446938,"sentiment":"neutral","sentiment_score":0.05524272657930851},{"text":"Okay.","start":55.506935,"end":56.006935,"sentiment":"neutral","sentiment_score":0.15283861756324768}],"sentiment":"neutral","sentiment_score":-0.33276386369834654,"num_words":32,"start":41.92,"end":56.006935},{"sentences":[{"text":"Alright.","start":56.226936,"end":56.726936,"sentiment":"neutral","sentiment_score":0.12652477622032166},{"text":"Bye.","start":56.866936,"end":57.366936,"sentiment":"neutral","sentiment_score":0.11091678589582445},{"text":"See you.","start":57.506935,"end":58.246937,"sentiment":"neutral","sentiment_score":0.12449047341942787}],"sentiment":"neutral","sentiment_score":0.12160562723875046,"num_words":4,"start":56.226936,"end":58.246937}]}}]}],"paragraphs":{"transcript":"\nChannel 1: John speaking? Hello.\n\nChannel 0: Yeah.\n\nChannel 1: John\n\nChannel 0: Good\n\nChannel 1: speaking.\n\nChannel 0: good afternoon. John, it's Ronald from Cloud Solution IT. How are you doing\n\nChannel 1: Yeah.\n\nChannel 0: today?\n\nChannel 1: Good. Thank you.\n\nChannel 0: Alright. Okay. Wonderful. John, I hope you still remember the company because the last time that I talked to you, it was February of this year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services.\n\nName\n\nChannel 1: Yeah.\n\nChannel 0: of the company\n\nChannel 1: I'm probably\n\nChannel 0: again, John?\n\nChannel 1: yeah. I'm just about\n\nChannel 0: It's\n\nChannel 1: to get in the elevator.\n\nChannel 0: I'm sorry.\n\nChannel 1: I'm not really interested in additional services at this stage, to be honest. We're quite embedded\n\nChannel 0: Mhmm.\n\nChannel 1: in Azure and take advantage of all of their services. I don't think we would be interested in looking at anything else at this stage.\n\nChannel 0: Alright. That that would be\n\nChannel 1: Okay.\n\nChannel 0: okay, sir. No.\n\nChannel 1: No problem.\n\nChannel 0: No worries.\n\nChannel 1: Okay.\n\nChannel 0: Thank you.\n\nChannel 1: Alright. Bye.\n\nChannel 0: Alright.\n\nChannel 1: See\n\nChannel 0: Bye\n\nChannel 1: you.\n\nChannel 0: bye. Bye bye.","paragraphs":[{"sentences":[{"text":"John speaking?","start":0.0,"end":0.74,"sentiment":"neutral","sentiment_score":-0.0023193424567580223},{"text":"Hello.","start":2.72,"end":3.1999998,"sentiment":"neutral","sentiment_score":0.01478216890245676}],"sentiment":"neutral","sentiment_score":0.0033811613296469054,"channel":1,"num_words":3,"start":0.0,"end":3.1999998},{"sentences":[{"text":"Yeah.","start":3.12,"end":3.36,"sentiment":"neutral","sentiment_score":0.023347361013293263}],"sentiment":"neutral","sentiment_score":0.023347361013293263,"channel":0,"num_words":1,"start":3.12,"end":3.36},{"sentences":[{"text":"John","start":3.1999998,"end":3.4399998,"sentiment":"neutral","sentiment_score":0.036653466522693634}],"sentiment":"neutral","sentiment_score":0.036653466522693634,"channel":1,"num_words":1,"start":3.1999998,"end":3.4399998},{"sentences":[{"text":"Good","start":3.36,"end":3.86,"sentiment":"neutral","sentiment_score":0.1613522320985794}],"sentiment":"neutral","sentiment_score":0.1613522320985794,"channel":0,"num_words":1,"start":3.36,"end":3.86},{"sentences":[{"text":"speaking.","start":3.4399998,"end":3.9399998,"sentiment":"neutral","sentiment_score":0.15602795779705048}],"sentiment":"neutral","sentiment_score":0.15602795779705048,"channel":1,"num_words":1,"start":3.4399998,"end":3.9399998},{"sentences":[{"text":"good afternoon.","start":4.0,"end":4.58,"sentiment":"neutral","sentiment_score":0.23182313144207},{"text":"John, it's Ronald from Cloud Solution IT.","start":5.12,"end":8.74,"sentiment":"neutral","sentiment_score":0.17235339326517923},{"text":"How are you doing","start":9.44,"end":10.16,"sentiment":"neutral","sentiment_score":0.17312005907297134}],"sentiment":"neutral","sentiment_score":0.18173848092556,"channel":0,"num_words":13,"start":4.0,"end":10.16},{"sentences":[{"text":"Yeah.","start":9.92,"end":10.42,"sentiment":"neutral","sentiment_score":0.09532110393047331}],"sentiment":"neutral","sentiment_score":0.09532110393047331,"channel":1,"num_words":1,"start":9.92,"end":10.42},{"sentences":[{"text":"today?","start":10.16,"end":10.66,"sentiment":"neutral","sentiment_score":0.11122063547372818}],"sentiment":"neutral","sentiment_score":0.11122063547372818,"channel":0,"num_words":1,"start":10.16,"end":10.66},{"sentences":[{"text":"Good.","start":11.2,"end":11.5199995,"sentiment":"positive","sentiment_score":0.4256853461265564},{"text":"Thank you.","start":11.5199995,"end":12.259999,"sentiment":"positive","sentiment_score":0.4712807536125183}],"sentiment":"positive","sentiment_score":0.456082284450531,"channel":1,"num_words":3,"start":11.2,"end":12.259999},{"sentences":[{"text":"Alright.","start":12.719999,"end":13.12,"sentiment":"neutral","sentiment_score":0.24557220935821533},{"text":"Okay.","start":13.12,"end":13.44,"sentiment":"positive","sentiment_score":0.33388400077819824},{"text":"Wonderful.","start":13.44,"end":13.94,"sentiment":"positive","sentiment_score":0.46125489473342896},{"text":"John, I hope you still remember the company because the last time that I talked to you, it was February of this year.","start":14.735001,"end":21.155,"sentiment":"neutral","sentiment_score":0.08978040208635123},{"text":"And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services.","start":21.695,"end":31.4,"sentiment":"neutral","sentiment_score":0.07378022979806971}],"sentiment":"neutral","sentiment_score":0.09618351995101515,"channel":0,"num_words":53,"start":12.719999,"end":31.4},{"sentences":[{"text":"Name","start":32.34,"end":32.579998,"sentiment":"neutral","sentiment_score":0.007962805218994617}],"sentiment":"neutral","sentiment_score":0.007962805218994617,"channel":0,"num_words":1,"start":32.34,"end":32.579998},{"sentences":[{"text":"Yeah.","start":32.559998,"end":32.879997,"sentiment":"neutral","sentiment_score":0.003255544696003198}],"sentiment":"neutral","sentiment_score":0.003255544696003198,"channel":1,"num_words":1,"start":32.559998,"end":32.879997},{"sentences":[{"text":"of the company","start":32.579998,"end":33.22,"sentiment":"neutral","sentiment_score":-0.004522275800506274}],"sentiment":"neutral","sentiment_score":-0.004522275800506274,"channel":0,"num_words":3,"start":32.579998,"end":33.22},{"sentences":[{"text":"I'm probably","start":32.879997,"end":33.36,"sentiment":"neutral","sentiment_score":-0.010488565545529127}],"sentiment":"neutral","sentiment_score":-0.010488565545529127,"channel":1,"num_words":2,"start":32.879997,"end":33.36},{"sentences":[{"text":"again, John?","start":33.22,"end":34.04,"sentiment":"neutral","sentiment_score":-0.008057266240939498}],"sentiment":"neutral","sentiment_score":-0.008057266240939498,"channel":0,"num_words":2,"start":33.22,"end":34.04},{"sentences":[{"text":"yeah.","start":34.16,"end":34.66,"sentiment":"neutral","sentiment_score":-0.031177375465631485},{"text":"I'm just about","start":34.8,"end":35.52,"sentiment":"neutral","sentiment_score":-0.043529187639554344}],"sentiment":"neutral","sentiment_score":-0.04044123459607363,"channel":1,"num_words":4,"start":34.16,"end":35.52},{"sentences":[{"text":"It's","start":35.38,"end":35.88,"sentiment":"neutral","sentiment_score":-0.07178446650505066}],"sentiment":"neutral","sentiment_score":-0.07178446650505066,"channel":0,"num_words":1,"start":35.38,"end":35.88},{"sentences":[{"text":"to get in the elevator.","start":35.52,"end":36.98,"sentiment":"neutral","sentiment_score":-0.06228350773453713}],"sentiment":"neutral","sentiment_score":-0.06228350773453713,"channel":1,"num_words":5,"start":35.52,"end":36.98},{"sentences":[{"text":"I'm sorry.","start":37.059998,"end":37.64,"sentiment":"neutral","sentiment_score":-0.263623870909214}],"sentiment":"neutral","sentiment_score":-0.263623870909214,"channel":0,"num_words":2,"start":37.059998,"end":37.64},{"sentences":[{"text":"I'm not really interested in additional services at this stage, to be honest.","start":37.28,"end":41.92,"sentiment":"negative","sentiment_score":-0.5180491071480972},{"text":"We're quite embedded","start":41.92,"end":43.14,"sentiment":"negative","sentiment_score":-0.4074298640092214}],"sentiment":"negative","sentiment_score":-0.4973079990595579,"channel":1,"num_words":16,"start":37.28,"end":43.14},{"sentences":[{"text":"Mhmm.","start":42.9,"end":43.4,"sentiment":"negative","sentiment_score":-0.3416838049888611}],"sentiment":"negative","sentiment_score":-0.3416838049888611,"channel":0,"num_words":1,"start":42.9,"end":43.4},{"sentences":[{"text":"in Azure and take advantage of all of their services.","start":43.199997,"end":47.335003,"sentiment":"negative","sentiment_score":-0.3701606959104538},{"text":"I don't think we would be interested in looking at anything else at this stage.","start":47.395,"end":51.686935,"sentiment":"negative","sentiment_score":-0.3997691949208578}],"sentiment":"negative","sentiment_score":-0.3879257953166962,"channel":1,"num_words":25,"start":43.199997,"end":51.686935},{"sentences":[{"text":"Alright.","start":52.536938,"end":53.016937,"sentiment":"neutral","sentiment_score":-0.0322430282831192},{"text":"That that would be","start":53.016937,"end":53.73694,"sentiment":"neutral","sentiment_score":-0.02355875540524721}],"sentiment":"neutral","sentiment_score":-0.025295609980821608,"channel":0,"num_words":5,"start":52.536938,"end":53.73694},{"sentences":[{"text":"Okay.","start":53.586937,"end":54.086937,"sentiment":"neutral","sentiment_score":0.008666765876114368}],"sentiment":"neutral","sentiment_score":0.008666765876114368,"channel":1,"num_words":1,"start":53.586937,"end":54.086937},{"sentences":[{"text":"okay, sir.","start":53.73694,"end":54.55694,"sentiment":"neutral","sentiment_score":0.03889826498925686},{"text":"No.","start":54.696938,"end":55.016937,"sentiment":"neutral","sentiment_score":0.03778165206313133}],"sentiment":"neutral","sentiment_score":0.03852606068054835,"channel":0,"num_words":3,"start":53.73694,"end":55.016937},{"sentences":[{"text":"No problem.","start":54.706936,"end":55.446938,"sentiment":"neutral","sentiment_score":0.05524272657930851}],"sentiment":"neutral","sentiment_score":0.05524272657930851,"channel":1,"num_words":2,"start":54.706936,"end":55.446938},{"sentences":[{"text":"No worries.","start":55.016937,"end":55.75694,"sentiment":"neutral","sentiment_score":0.06431792862713337}],"sentiment":"neutral","sentiment_score":0.06431792862713337,"channel":0,"num_words":2,"start":55.016937,"end":55.75694},{"sentences":[{"text":"Okay.","start":55.506935,"end":56.006935,"sentiment":"neutral","sentiment_score":0.15283861756324768}],"sentiment":"neutral","sentiment_score":0.15283861756324768,"channel":1,"num_words":1,"start":55.506935,"end":56.006935},{"sentences":[{"text":"Thank you.","start":55.976936,"end":56.716938,"sentiment":"neutral","sentiment_score":0.22838052362203598}],"sentiment":"neutral","sentiment_score":0.22838052362203598,"channel":0,"num_words":2,"start":55.976936,"end":56.716938},{"sentences":[{"text":"Alright.","start":56.226936,"end":56.726936,"sentiment":"neutral","sentiment_score":0.12652477622032166},{"text":"Bye.","start":56.866936,"end":57.366936,"sentiment":"neutral","sentiment_score":0.11091678589582445}],"sentiment":"neutral","sentiment_score":0.11872078105807304,"channel":1,"num_words":2,"start":56.226936,"end":57.366936},{"sentences":[{"text":"Alright.","start":57.336937,"end":57.656937,"sentiment":"neutral","sentiment_score":0.1066502183675766}],"sentiment":"neutral","sentiment_score":0.1066502183675766,"channel":0,"num_words":1,"start":57.336937,"end":57.656937},{"sentences":[{"text":"See","start":57.506935,"end":57.746937,"sentiment":"neutral","sentiment_score":0.1155756488442421}],"sentiment":"neutral","sentiment_score":0.1155756488442421,"channel":1,"num_words":1,"start":57.506935,"end":57.746937},{"sentences":[{"text":"Bye","start":57.656937,"end":57.816936,"sentiment":"neutral","sentiment_score":0.11563986539840698}],"sentiment":"neutral","sentiment_score":0.11563986539840698,"channel":0,"num_words":1,"start":57.656937,"end":57.816936},{"sentences":[{"text":"you.","start":57.746937,"end":58.246937,"sentiment":"neutral","sentiment_score":0.13340529799461365}],"sentiment":"neutral","sentiment_score":0.13340529799461365,"channel":1,"num_words":1,"start":57.746937,"end":58.246937},{"sentences":[{"text":"bye.","start":57.816936,"end":58.05694,"sentiment":"neutral","sentiment_score":0.09619977325201036},{"text":"Bye bye.","start":58.05694,"end":58.716938,"sentiment":"neutral","sentiment_score":0.06542895920574665}],"sentiment":"neutral","sentiment_score":0.07568589722116788,"channel":0,"num_words":3,"start":57.816936,"end":58.716938}]},"summary":{"result":"success","short":"The customer, Ronald, calls the company Cloud Solution IT to arrange a meeting with his CTO, Mr. Baljit Singh. He declines any additional services at this stage and apologizes for not being interested in other options. The representative, named John, assures him that they are only interested in Azure and do not need any further services. They end the call politely."},"intents":{"segments":[{"text":"John, I hope you still remember the company because the last time that I talked to you, it was February of this year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services. Name Yeah.","start_word":28,"end_word":79,"intents":[{"intent":"Introduce company and services","confidence_score":0.11710419}]}]},"sentiments":{"segments":[{"text":"John speaking? Hello. Yeah. John Good speaking. good afternoon. John, it's Ronald from Cloud Solution IT. How are you doing Yeah. today?","start_word":0,"end_word":21,"sentiment":"neutral","sentiment_score":0.12775176763534546},{"text":"Good. Thank you.","start_word":22,"end_word":24,"sentiment":"positive","sentiment_score":0.4380950927734375},{"text":"Alright.","start_word":25,"end_word":25,"sentiment":"neutral","sentiment_score":0.24557220935821533},{"text":"Okay. Wonderful.","start_word":26,"end_word":27,"sentiment":"positive","sentiment_score":0.3975694477558136},{"text":"John, I hope you still remember the company because the last time that I talked to you, it was February of this year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services. Name Yeah. of the company I'm probably again, John? yeah. I'm just about It's to get in the elevator. I'm sorry.","start_word":28,"end_word":98,"sentiment":"neutral","sentiment_score":0.029462281614542007},{"text":"I'm not really interested in additional services at this stage, to be honest. We're quite embedded Mhmm. in Azure and take advantage of all of their services. I don't think we would be interested in looking at anything else at this stage.","start_word":99,"end_word":140,"sentiment":"negative","sentiment_score":-0.42537450790405273},{"text":"Alright. That that would be Okay. okay, sir. No. No problem. No worries. Okay. Thank you. Alright. Bye. Alright. See Bye you. bye. Bye bye.","start_word":141,"end_word":165,"sentiment":"neutral","sentiment_score":0.0759357437491417}],"average":{"sentiment":"neutral","sentiment_score":-0.03311465905637157}}}}