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At the tone, please record your message. When you have finished recording, you may hang up.\n\nChannel 0: Hi, Michael. This is Henry calling from TechnoONE. Sorry I missed you. I was just following up as we are an IT services provider, and we contacted you and the team last year. You mentioned you guys were all good, but to try again another twelve months.\n\nThat's what I'm doing. Just touching base. I'll try and call back a little bit later on. Hope to sort of hear that. Cheers.","paragraphs":[{"sentences":[{"text":"Your call has been forwarded to voice mail.","start":0.08,"end":2.26,"sentiment":"negative","sentiment_score":-0.5050194673240185},{"text":"The person you're trying to reach is not available.","start":2.48,"end":4.98,"sentiment":"negative","sentiment_score":-0.5109619134002261},{"text":"At the tone, please record your message.","start":5.44,"end":7.54,"sentiment":"neutral","sentiment_score":-0.1879510815654482},{"text":"When you have finished recording, you may hang up.","start":7.8399997,"end":10.5,"sentiment":"neutral","sentiment_score":-0.1785050498114692}],"sentiment":"negative","sentiment_score":-0.35033381752895587,"channel":1,"num_words":33,"start":0.08,"end":10.5},{"sentences":[{"text":"Hi, Michael.","start":11.36,"end":12.0,"sentiment":"neutral","sentiment_score":0.07009657844901085},{"text":"This is Henry calling from TechnoONE.","start":12.0,"end":13.555,"sentiment":"neutral","sentiment_score":0.0972091481089592},{"text":"Sorry I missed you.","start":13.555,"end":14.715,"sentiment":"neutral","sentiment_score":-0.12205515056848526},{"text":"I was just following up as we are an IT services provider, and we contacted you and the team last year.","start":14.875,"end":20.975,"sentiment":"neutral","sentiment_score":0.03424990531944093},{"text":"You mentioned you guys were all good, but to try again another twelve months.","start":21.195,"end":24.620937,"sentiment":"neutral","sentiment_score":-0.13518823523606574}],"sentiment":"neutral","sentiment_score":-0.019960847623804782,"channel":0,"num_words":47,"start":11.36,"end":24.620937},{"sentences":[{"text":"That's what I'm doing.","start":24.700937,"end":25.660938,"sentiment":"neutral","sentiment_score":-0.04723194916732609},{"text":"Just touching base.","start":25.660938,"end":26.700937,"sentiment":"neutral","sentiment_score":0.03664322942495346},{"text":"I'll try and call back a little bit later on.","start":26.700937,"end":28.380938,"sentiment":"neutral","sentiment_score":0.0516820278018713},{"text":"Hope to sort of hear that.","start":28.380938,"end":29.580936,"sentiment":"neutral","sentiment_score":0.3107236723105113},{"text":"Cheers.","start":29.580936,"end":30.080936,"sentiment":"positive","sentiment_score":0.37203100323677063}],"sentiment":"neutral","sentiment_score":0.11142480028017114,"channel":0,"num_words":24,"start":24.700937,"end":30.080936}]},"summary":{"result":"success","short":"The customer's call was forwarded to voicemail and the representative Henry left a message for Michael from TechnoONE, following up on their previous conversation about IT services. Henry mentions that he is checking in to see if they can make it again for twelve months. He promises to call back at a later time."},"intents":{"segments":[{"text":"The person you're trying to reach is not available. At the tone, please record your message. When you have finished recording, you may hang up. Hi, Michael.","start_word":8,"end_word":34,"intents":[{"intent":"Reach person","confidence_score":0.27082804}]},{"text":"At the tone, please record your message. When you have finished recording, you may hang up. Hi, Michael.","start_word":17,"end_word":34,"intents":[{"intent":"Record message","confidence_score":0.9388038}]},{"text":"I was just following up as we are an IT services provider, and we contacted you and the team last year. You mentioned you guys were all good, but to try again another twelve months. That's what I'm doing. Just touching base. I'll try and call back a little bit later on. Hope to sort of hear that. Cheers.","start_word":45,"end_word":103,"intents":[{"intent":"Follow up","confidence_score":0.16646913}]},{"text":"I'll try and call back a little bit later on. Hope to sort of hear that. Cheers.","start_word":87,"end_word":103,"intents":[{"intent":"Give call back","confidence_score":0.00056138466}]}]},"sentiments":{"segments":[{"text":"Your call has been forwarded to voice mail. The person you're trying to reach is not available.","start_word":0,"end_word":16,"sentiment":"negative","sentiment_score":-0.5038509368896484},{"text":"At the tone, please record your message. When you have finished recording, you may hang up. Hi, Michael. This is Henry calling from TechnoONE. Sorry I missed you. I was just following up as we are an IT services provider, and we contacted you and the team last year. You mentioned you guys were all good, but to try again another twelve months. That's what I'm doing. Just touching base. I'll try and call back a little bit later on. Hope to sort of hear that.","start_word":17,"end_word":102,"sentiment":"neutral","sentiment_score":-0.014687594026327131},{"text":"Cheers.","start_word":103,"end_word":103,"sentiment":"positive","sentiment_score":0.4966512620449066}],"average":{"sentiment":"neutral","sentiment_score":-0.08253742666805491}}}}