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Mark. Mate, it's just Henry here calling from TechmoOne. Hope you're well. Mate, we're just following up. I know we reached out around twelve months ago just to see what you guys are doing with your IT services provider.\n\nYou mentioned that you guys were all set for that time, but to try again in another twelve months. So just thought I'd touch base and see how you guys are going. If you guys are interested, obviously, give us a callback on this number. Otherwise, I'll try and reach out and then hopefully talk to you soon. 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You've called Mark Pierce. Please leave your name and number after the tone, and I will call you back as soon as I'm able. Thanks so much. Please leave a detailed message after the tone. When you have finished recording, you may hang up, or press one for more options.","confidence":1.0,"words":[{"word":"hi","start":2.3999999,"end":2.72,"confidence":0.99560547,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.0934801921248436},{"word":"you've","start":2.72,"end":2.96,"confidence":0.9802246,"punctuated_word":"You've","sentiment":"neutral","sentiment_score":0.06896387040615082},{"word":"called","start":2.96,"end":3.1999998,"confidence":1.0,"punctuated_word":"called","sentiment":"neutral","sentiment_score":0.057868871837854385},{"word":"mark","start":3.1999998,"end":3.4399998,"confidence":0.94970703,"punctuated_word":"Mark","sentiment":"neutral","sentiment_score":0.043291546404361725},{"word":"pierce","start":3.4399998,"end":3.9399998,"confidence":0.89282227,"punctuated_word":"Pierce.","sentiment":"neutral","sentiment_score":0.0377734936773777},{"word":"please","start":4.08,"end":4.4,"confidence":0.6464844,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":0.007418088614940643},{"word":"leave","start":4.4,"end":4.64,"confidence":1.0,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":0.016003668308258057},{"word":"your","start":4.64,"end":4.88,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.009939435869455338},{"word":"name","start":4.88,"end":5.12,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":-0.001380205154418945},{"word":"and","start":5.12,"end":5.3599997,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.018170997500419617},{"word":"number","start":5.3599997,"end":5.7599998,"confidence":1.0,"punctuated_word":"number","sentiment":"neutral","sentiment_score":0.009534351527690887},{"word":"after","start":5.7599998,"end":6.0,"confidence":0.99902344,"punctuated_word":"after","sentiment":"neutral","sentiment_score":-0.0003139078617095947},{"word":"the","start":6.0,"end":6.08,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.01846256852149963},{"word":"tone","start":6.08,"end":6.3199997,"confidence":0.939209,"punctuated_word":"tone,","sentiment":"neutral","sentiment_score":0.001912251114845276},{"word":"and","start":6.3199997,"end":6.48,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.005476810038089752},{"word":"i","start":6.48,"end":6.72,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.04169515520334244},{"word":"will","start":6.72,"end":6.8799996,"confidence":0.9741211,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.011136405169963837},{"word":"call","start":6.8799996,"end":7.04,"confidence":0.9970703,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.01986188441514969},{"word":"you","start":7.04,"end":7.2,"confidence":0.9838867,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.021700404584407806},{"word":"back","start":7.2,"end":7.7,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.03417127579450607},{"word":"as","start":7.8399997,"end":8.0,"confidence":0.9951172,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.018388532102108},{"word":"soon","start":8.0,"end":8.24,"confidence":1.0,"punctuated_word":"soon","sentiment":"neutral","sentiment_score":0.0020915865898132324},{"word":"as","start":8.24,"end":8.4,"confidence":0.9980469,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.06197988986968994},{"word":"i'm","start":8.4,"end":8.48,"confidence":0.99902344,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.1041470617055893},{"word":"able","start":8.48,"end":8.88,"confidence":0.99902344,"punctuated_word":"able.","sentiment":"neutral","sentiment_score":0.14442335069179535},{"word":"thanks","start":8.88,"end":9.12,"confidence":0.9667969,"punctuated_word":"Thanks","sentiment":"positive","sentiment_score":0.8099310398101807},{"word":"so","start":9.12,"end":9.28,"confidence":0.99121094,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.7491948008537292},{"word":"much","start":9.28,"end":9.76,"confidence":1.0,"punctuated_word":"much.","sentiment":"positive","sentiment_score":0.6317781209945679},{"word":"please","start":9.76,"end":10.08,"confidence":0.99902344,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":0.017659731209278107},{"word":"leave","start":10.08,"end":10.32,"confidence":1.0,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":0.014433324337005615},{"word":"a","start":10.32,"end":10.4,"confidence":0.9980469,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.030456872656941417},{"word":"detailed","start":10.4,"end":10.88,"confidence":0.9980469,"punctuated_word":"detailed","sentiment":"neutral","sentiment_score":0.0070177242159843445},{"word":"message","start":10.88,"end":11.36,"confidence":1.0,"punctuated_word":"message","sentiment":"neutral","sentiment_score":-0.01432063803076744},{"word":"after","start":11.36,"end":11.679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You've called Mark Pierce. Please leave your name and number after the tone, and I will call you back as soon as I'm able. Thanks so much. Please leave a detailed message after the tone.\n\nWhen you have finished recording, you may hang up, or press one for more options.","paragraphs":[{"sentences":[{"text":"Hi.","start":2.3999999,"end":2.72,"sentiment":"neutral","sentiment_score":0.0934801921248436},{"text":"You've called Mark Pierce.","start":2.72,"end":3.9399998,"sentiment":"neutral","sentiment_score":0.05197444558143616},{"text":"Please leave your name and number after the tone, and I will call you back as soon as I'm able.","start":4.08,"end":8.88,"sentiment":"neutral","sentiment_score":0.02173877041786909},{"text":"Thanks so much.","start":8.88,"end":9.76,"sentiment":"positive","sentiment_score":0.7303013205528259},{"text":"Please leave a detailed message after the tone.","start":9.76,"end":12.259999,"sentiment":"neutral","sentiment_score":0.0010256948880851269}],"sentiment":"neutral","sentiment_score":0.08153508065475358,"num_words":36,"start":2.3999999,"end":12.259999},{"sentences":[{"text":"When you have finished recording, you may hang up, or press one for more options.","start":12.3949995,"end":16.175,"sentiment":"neutral","sentiment_score":-0.019016881907979646}],"sentiment":"neutral","sentiment_score":-0.019016881907979646,"num_words":15,"start":12.3949995,"end":16.175}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. You've called Mark Pierce. Please leave your name and number after the tone, and I will call you back as soon as I'm able. Thanks so much. Please leave a detailed message after the tone.\n\nWhen you have finished recording, you may hang up, or press one for more options.\n\nChannel 0: Hi, Mark. Mate, it's just Henry here calling from TechmoOne. Hope you're well. Mate, we're just following up. I know we reached out around twelve months ago just to see what you guys are doing with your IT services provider.\n\nYou mentioned that you guys were all set for that time, but to try again in another twelve months. So just thought I'd touch base and see how you guys are going. If you guys are interested, obviously, give us a callback on this number. Otherwise, I'll try and reach out and then hopefully talk to you soon. Cheers, mate.\n\nBye for now.","paragraphs":[{"sentences":[{"text":"Hi.","start":2.3999999,"end":2.72,"sentiment":"neutral","sentiment_score":0.0934801921248436},{"text":"You've called Mark Pierce.","start":2.72,"end":3.9399998,"sentiment":"neutral","sentiment_score":0.05197444558143616},{"text":"Please leave your name and number after the tone, and I will call you back as soon as I'm able.","start":4.08,"end":8.88,"sentiment":"neutral","sentiment_score":0.02173877041786909},{"text":"Thanks so much.","start":8.88,"end":9.76,"sentiment":"positive","sentiment_score":0.7303013205528259},{"text":"Please leave a detailed message after the tone.","start":9.76,"end":12.259999,"sentiment":"neutral","sentiment_score":0.0010256948880851269}],"sentiment":"neutral","sentiment_score":0.08153508065475358,"channel":1,"num_words":36,"start":2.3999999,"end":12.259999},{"sentences":[{"text":"When you have finished recording, you may hang up, or press one for more options.","start":12.3949995,"end":16.175,"sentiment":"neutral","sentiment_score":-0.019016881907979646}],"sentiment":"neutral","sentiment_score":-0.019016881907979646,"channel":1,"num_words":15,"start":12.3949995,"end":16.175},{"sentences":[{"text":"Hi, Mark.","start":17.535,"end":18.095001,"sentiment":"neutral","sentiment_score":0.17517877370119095},{"text":"Mate, it's just Henry here calling from TechmoOne.","start":18.095001,"end":20.355,"sentiment":"neutral","sentiment_score":0.19063207879662514},{"text":"Hope you're well.","start":20.494999,"end":21.395,"sentiment":"positive","sentiment_score":0.43383654952049255},{"text":"Mate, we're just following up.","start":21.695,"end":23.055,"sentiment":"neutral","sentiment_score":0.11521934866905212},{"text":"I know we reached out around twelve months ago just to see what you guys are doing with your IT services provider.","start":23.055,"end":28.26,"sentiment":"neutral","sentiment_score":0.06676434031264349}],"sentiment":"neutral","sentiment_score":0.13054590141400696,"channel":0,"num_words":40,"start":17.535,"end":28.26},{"sentences":[{"text":"You mentioned that you guys were all set for that time, but to try again in another twelve months.","start":28.880001,"end":32.96,"sentiment":"neutral","sentiment_score":-0.05805944808219608},{"text":"So just thought I'd touch base and see how you guys are going.","start":32.96,"end":36.002876,"sentiment":"neutral","sentiment_score":0.20287759143572587},{"text":"If you guys are interested, obviously, give us a callback on this number.","start":36.242878,"end":39.542877,"sentiment":"neutral","sentiment_score":0.07861049014788407},{"text":"Otherwise, I'll try and reach out and then hopefully talk to you soon.","start":39.922874,"end":42.662876,"sentiment":"neutral","sentiment_score":0.1511567458510399},{"text":"Cheers, mate.","start":42.802876,"end":43.442875,"sentiment":"positive","sentiment_score":0.5020531713962555}],"sentiment":"neutral","sentiment_score":0.09208932643135388,"channel":0,"num_words":60,"start":28.880001,"end":43.442875},{"sentences":[{"text":"Bye for now.","start":43.442875,"end":44.342876,"sentiment":"neutral","sentiment_score":0.21002699931462607}],"sentiment":"neutral","sentiment_score":0.21002699931462607,"channel":0,"num_words":3,"start":43.442875,"end":44.342876}]},"summary":{"result":"success","short":"The caller, Henry from TechmoOne, is following up with Mark Pierce who had previously contacted them regarding their IT services provider. Henry is hoping that Mark's organization is doing well with IT and is willing to reach out again in twelve months if needed. Henry ends the call by saying he will try again in a future call."},"intents":{"segments":[{"text":"You've called Mark Pierce. Please leave your name and number after the tone, and I will call you back as soon as I'm able. Thanks so much.","start_word":1,"end_word":27,"intents":[{"intent":"Contact mark pierce","confidence_score":0.117030956},{"intent":"Provide callback","confidence_score":0.014373234}]},{"text":"Mate, we're just following up. I know we reached out around twelve months ago just to see what you guys are doing with your IT services provider.","start_word":64,"end_word":90,"intents":[{"intent":"Follow up on request","confidence_score":0.0051391185}]}]},"sentiments":{"segments":[{"text":"Hi. You've called Mark Pierce. Please leave your name and number after the tone, and I will call you back as soon as I'm able.","start_word":0,"end_word":24,"sentiment":"neutral","sentiment_score":0.04424670338630676},{"text":"Thanks so much.","start_word":25,"end_word":27,"sentiment":"positive","sentiment_score":0.7056705355644226},{"text":"Please leave a detailed message after the tone. When you have finished recording, you may hang up, or press one for more options. Hi, Mark. Mate, it's just Henry here calling from TechmoOne.","start_word":28,"end_word":60,"sentiment":"neutral","sentiment_score":0.07310561835765839},{"text":"Hope you're well.","start_word":61,"end_word":63,"sentiment":"positive","sentiment_score":0.42348670959472656},{"text":"Mate, we're just following up. I know we reached out around twelve months ago just to see what you guys are doing with your IT services provider. You mentioned that you guys were all set for that time, but to try again in another twelve months. So just thought I'd touch base and see how you guys are going. If you guys are interested, obviously, give us a callback on this number. Otherwise, I'll try and reach out and then hopefully talk to you soon.","start_word":64,"end_word":148,"sentiment":"neutral","sentiment_score":0.08034222573041916},{"text":"Cheers, mate.","start_word":149,"end_word":150,"sentiment":"positive","sentiment_score":0.5020531415939331},{"text":"Bye for now.","start_word":151,"end_word":153,"sentiment":"neutral","sentiment_score":0.23923252522945404}],"average":{"sentiment":"neutral","sentiment_score":0.1110098385116429}}}}