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them.","start":31.619999,"end":32.66,"sentiment":"neutral","sentiment_score":-0.03782308381050825},{"text":"Yeah.","start":32.66,"end":33.059998,"sentiment":"neutral","sentiment_score":-0.0187639519572258},{"text":"In front of the number.","start":33.059998,"end":34.199997,"sentiment":"neutral","sentiment_score":-0.02524038963019848}],"sentiment":"neutral","sentiment_score":-0.02962582353502512,"channel":1,"num_words":10,"start":31.619999,"end":34.199997},{"sentences":[{"text":"no.","start":35.17,"end":35.33,"sentiment":"neutral","sentiment_score":-0.08756192028522491},{"text":"Alright.","start":35.33,"end":35.83,"sentiment":"neutral","sentiment_score":-0.03252696990966797},{"text":"Well, I'm really sorry, but thank you.","start":35.89,"end":37.97,"sentiment":"neutral","sentiment_score":-0.06474411274705615},{"text":"I appreciate","start":37.97,"end":38.61,"sentiment":"positive","sentiment_score":0.40721283853054047}],"sentiment":"neutral","sentiment_score":0.021920727057890457,"channel":0,"num_words":11,"start":35.17,"end":38.61},{"sentences":[{"text":"Thank","start":38.552937,"end":38.872936,"sentiment":"positive","sentiment_score":0.5896790027618408}],"sentiment":"positive","sentiment_score":0.5896790027618408,"channel":1,"num_words":1,"start":38.552937,"end":38.872936},{"sentences":[{"text":"it.","start":38.61,"end":39.11,"sentiment":"positive","sentiment_score":0.5979283452033997}],"sentiment":"positive","sentiment_score":0.5979283452033997,"channel":0,"num_words":1,"start":38.61,"end":39.11},{"sentences":[{"text":"you.","start":38.872936,"end":39.272938,"sentiment":"positive","sentiment_score":0.3381764888763428},{"text":"Okay.","start":39.272938,"end":39.592937,"sentiment":"neutral","sentiment_score":0.18533006310462952},{"text":"No problem.","start":39.592937,"end":40.15294,"sentiment":"neutral","sentiment_score":0.19214875996112823},{"text":"Bye.","start":40.15294,"end":40.65294,"sentiment":"neutral","sentiment_score":0.07431986927986145}],"sentiment":"neutral","sentiment_score":0.19642478823661805,"channel":1,"num_words":5,"start":38.872936,"end":40.65294}]},"summary":{"result":"success","short":"An agent from Dylan's AI calls a wrong number and mistakenly reaches Bentley's number. The agent realizes they have the wrong number and apologizes before ending the call."},"intents":{"segments":[]},"sentiments":{"segments":[{"text":"Amanda speaking. Hello. Amanda speaking. Oh, Hello? Amanda. The yes. Hi. It's Andrew from the Dylan's AI. I was trying to get a hold of Colin. Oh, I think you've got the wrong number. Oh, this is this Bentley's in Queensland that I'm calling. You've called the Sydney number. It's so Sydney's 02. Oh. Perhaps you need to add 07. Oh, gotcha. 07 I just in front of them. Yeah. In front of the number. no. Alright. Well, I'm really sorry, but thank you.","start_word":0,"end_word":83,"sentiment":"neutral","sentiment_score":-0.04986796900629997},{"text":"I appreciate Thank it. you.","start_word":84,"end_word":88,"sentiment":"positive","sentiment_score":0.4680449068546295},{"text":"Okay. No problem. Bye.","start_word":89,"end_word":92,"sentiment":"neutral","sentiment_score":0.1567293107509613}],"average":{"sentiment":"neutral","sentiment_score":-0.014204664810283764}}}}