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I'm sorry. The line was disconnected. This is Airtel again. So I'm just trying to confirm.\n\nAre are you receiving an invoice from Airtel recently? Oh, okay. Because we're trying to fix your record since you're still using the Internet from Airtel AU, and we wanted to put in your correct information. We already have your phone number, your address, your name. And how about your email address?\n\nIn that way, we can send you the invoice to your email address. K I cloud dot com? Okay. And how about your date of birth? You cut off.\n\nI heard seventeen June zero 06/19 '60. Okay. Thank you. And we can also set up a direct debit using your card to make sure that payment will be processed on time. Do you have, like, a Visa or a Mastercard or a bank account?\n\nOh, I'm so sorry. I actually he asked me to do it because you know what? This Dom is really busy man. Maybe he lost those details. Would you mind giving it to me?\n\nI'll just I understand that. I'll just call you can I call you back tomorrow morning? Tomorrow afternoon. Sure. I'll talk to you tomorrow afternoon to set up your direct debit, and I wish you do have a great night.\n\nPlease be well, stay safe, and I'm wishing you a good health. Okay? I'll talk to you tomorrow afternoon. Thank you. 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I've been in the hospital. Yeah. Kooza t c yeah. Koozatcb@icloud.com.\n\n'60. Yeah. No. I mean yes. I gave the I gave it I gave it to Dominic last time.\n\nI hadn't got I I can't do it at my Tomorrow afternoon. Thanks, darling. Bye.","paragraphs":[{"sentences":[{"text":"I'm in Narislava.","start":15.385,"end":16.285,"sentiment":"neutral","sentiment_score":-0.045701365917921066},{"text":"I've been in the hospital.","start":16.345,"end":17.325,"sentiment":"neutral","sentiment_score":-0.1314991295337677},{"text":"Yeah.","start":43.555,"end":43.955,"sentiment":"neutral","sentiment_score":0.03691898658871651},{"text":"Kooza t c yeah.","start":43.955,"end":47.395,"sentiment":"neutral","sentiment_score":0.030363014433532953},{"text":"Koozatcb@icloud.com.","start":47.395,"end":50.135002,"sentiment":"neutral","sentiment_score":0.03363298997282982}],"sentiment":"neutral","sentiment_score":-0.043042550794780254,"num_words":14,"start":15.385,"end":50.135002},{"sentences":[{"text":"'60.","start":56.67,"end":58.37,"sentiment":"neutral","sentiment_score":-0.005292057991027832},{"text":"Yeah.","start":64.509995,"end":65.009995,"sentiment":"neutral","sentiment_score":-0.020589634776115417},{"text":"No.","start":65.775,"end":66.015,"sentiment":"neutral","sentiment_score":-0.0594768151640892},{"text":"I mean yes.","start":66.015,"end":71.955,"sentiment":"neutral","sentiment_score":0.029606678833564114},{"text":"I gave the I gave it I gave it to Dominic last time.","start":81.9,"end":85.04,"sentiment":"neutral","sentiment_score":-0.02406796569434496}],"sentiment":"neutral","sentiment_score":-0.01628536976089603,"num_words":19,"start":56.67,"end":85.04},{"sentences":[{"text":"I hadn't got I I can't do it at my Tomorrow afternoon.","start":95.775,"end":108.26,"sentiment":"neutral","sentiment_score":-0.2881366001286854},{"text":"Thanks, darling.","start":124.745,"end":125.405,"sentiment":"positive","sentiment_score":0.48113782703876495},{"text":"Bye.","start":127.545006,"end":128.04501,"sentiment":"neutral","sentiment_score":0.09032871574163436}],"sentiment":"neutral","sentiment_score":-0.1603356554483374,"num_words":15,"start":95.775,"end":128.04501}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi, Con. I'm sorry. The line was disconnected. This is Airtel again. So I'm just trying to confirm.\n\nAre are you receiving an invoice from Airtel recently?\n\nChannel 1: I'm in Narislava. I've been in the hospital.\n\nChannel 0: Oh, okay. Because we're trying to fix your record since you're still using the Internet from Airtel AU, and we wanted to put in your correct information. We already have your phone number, your address, your name. And how about your email address? In that way, we can send you the invoice to your email address.\n\nChannel 1: Yeah. Kooza t c yeah. Koozatcb@icloud.com.\n\nChannel 0: K I cloud dot com? Okay. And how about your date of birth?\n\nChannel 1: '60.\n\nChannel 0: You cut off. I heard seventeen June zero\n\nChannel 1: Yeah.\n\nChannel 0: 06/19\n\nChannel 1: No. I mean\n\nChannel 0: '60. Okay. Thank you. And we can also\n\nChannel 1: yes.\n\nChannel 0: set up a direct debit using your card to make sure that payment will be processed on time. Do you have, like, a Visa or a Mastercard or a bank\n\nChannel 1: I gave\n\nChannel 0: account?\n\nChannel 1: the I gave it I gave it to Dominic last time.\n\nChannel 0: Oh, I'm so sorry. I actually he asked me to do it because you know what? This Dom is really busy man. Maybe he lost those details. Would you mind\n\nChannel 1: I hadn't\n\nChannel 0: giving\n\nChannel 1: got\n\nChannel 0: it to me?\n\nChannel 1: I I can't do it at my\n\nChannel 0: I'll just I understand that. I'll just call you can I call you back tomorrow morning?\n\nChannel 1: Tomorrow afternoon.\n\nChannel 0: Tomorrow afternoon. Sure. I'll talk to you tomorrow afternoon to set up your direct debit, and I wish you do have a great night. Please be well, stay safe, and I'm wishing you a good health. Okay?\n\nI'll talk to you tomorrow\n\nChannel 1: Thanks, darling.\n\nChannel 0: afternoon. Thank you. Bye bye.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Hi, Con.","start":1.92,"end":2.6399999,"sentiment":"neutral","sentiment_score":0.022774457931518555},{"text":"I'm sorry.","start":2.6399999,"end":3.3799999,"sentiment":"neutral","sentiment_score":-0.12056304141879082},{"text":"The line was disconnected.","start":3.9199998,"end":5.14,"sentiment":"neutral","sentiment_score":-0.2755548320710659},{"text":"This is Airtel again.","start":5.52,"end":7.06,"sentiment":"neutral","sentiment_score":-0.07088089548051357},{"text":"So I'm just trying to confirm.","start":7.6,"end":9.3,"sentiment":"neutral","sentiment_score":-0.016113277679930132}],"sentiment":"neutral","sentiment_score":-0.0932222079589135,"channel":0,"num_words":18,"start":1.92,"end":9.3},{"sentences":[{"text":"Are are you receiving an invoice from Airtel 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bye.","start":127.049995,"end":127.79,"sentiment":"neutral","sentiment_score":0.1868666335940361}],"sentiment":"neutral","sentiment_score":0.2676736325025558,"channel":0,"num_words":5,"start":125.21,"end":127.79},{"sentences":[{"text":"Bye.","start":127.545006,"end":128.04501,"sentiment":"neutral","sentiment_score":0.09032871574163436}],"sentiment":"neutral","sentiment_score":0.09032871574163436,"channel":1,"num_words":1,"start":127.545006,"end":128.04501}]},"summary":{"result":"success","short":"The customer is calling to confirm if the agent received an invoice from Airtel AU. The agent confirms the customer's information and offers to set up a direct debit using the customer's Visa or Mastercard or bank account. The agent apologizes for the customer's unavailability and promises to call back the next day to set up the direct debit."},"intents":{"segments":[{"text":"Are are you receiving an invoice from Airtel recently?","start_word":18,"end_word":26,"intents":[{"intent":"Inquire about receipt of invoice","confidence_score":0.002048536}]}]},"sentiments":{"segments":[{"text":"Hi, Con. I'm sorry. The line was disconnected. This is Airtel again. So I'm just trying to confirm. Are are you receiving an invoice from Airtel recently? I'm in Narislava. I've been in the hospital. Oh, okay. Because we're trying to fix your record since you're still using the Internet from Airtel AU, and we wanted to put in your correct information. We already have your phone number, your address, your name. And how about your email address? In that way, we can send you the invoice to your email address. Yeah. Kooza t c yeah. Koozatcb@icloud.com. K I cloud dot com? Okay. And how about your date of birth? '60. You cut off. I heard seventeen June zero Yeah. 06/19 No. I mean '60. Okay. Thank you. And we can also yes. set up a direct debit using your card to make sure that payment will be processed on time. Do you have, like, a Visa or a Mastercard or a bank I gave account? the I gave it I gave it to Dominic last time. Oh, I'm so sorry. I actually he asked me to do it because you know what?","start_word":0,"end_word":192,"sentiment":"neutral","sentiment_score":0.007574645336717367},{"text":"This Dom is really busy man. Maybe he lost those details.","start_word":193,"end_word":203,"sentiment":"negative","sentiment_score":-0.4848560690879822},{"text":"Would you mind I hadn't giving got it to me?","start_word":204,"end_word":213,"sentiment":"neutral","sentiment_score":-0.24099522829055783},{"text":"I I can't do it at my I'll just I understand that.","start_word":214,"end_word":225,"sentiment":"negative","sentiment_score":-0.3343760073184967},{"text":"I'll just call you can I call you back tomorrow morning? Tomorrow afternoon. Tomorrow afternoon. Sure.","start_word":226,"end_word":241,"sentiment":"neutral","sentiment_score":-0.038387231528759},{"text":"I'll talk to you tomorrow afternoon to set up your direct debit, and I wish you do have a great night. Please be well, stay safe, and I'm wishing you a good health.","start_word":242,"end_word":274,"sentiment":"positive","sentiment_score":0.3789169490337372},{"text":"Okay? I'll talk to you tomorrow Thanks, darling. afternoon.","start_word":275,"end_word":283,"sentiment":"neutral","sentiment_score":0.2571001648902893},{"text":"Thank you.","start_word":284,"end_word":285,"sentiment":"positive","sentiment_score":0.33719414472579956},{"text":"Bye bye. Bye.","start_word":286,"end_word":288,"sentiment":"neutral","sentiment_score":0.161939337849617}],"average":{"sentiment":"neutral","sentiment_score":0.021907568549652465}}}}