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services?","start":54.22,"end":56.88,"sentiment":"neutral","sentiment_score":-0.0007672517094761133}],"sentiment":"neutral","sentiment_score":-0.0049844920635223385,"channel":0,"num_words":10,"start":53.02,"end":56.88},{"sentences":[{"text":"Yeah.","start":56.925,"end":57.425,"sentiment":"neutral","sentiment_score":0.023036949336528775},{"text":"Yep.","start":57.725,"end":58.225,"sentiment":"neutral","sentiment_score":0.041293274611234665}],"sentiment":"neutral","sentiment_score":0.03216511197388172,"channel":1,"num_words":2,"start":56.925,"end":58.225},{"sentences":[{"text":"I see.","start":58.38,"end":58.940002,"sentiment":"neutral","sentiment_score":0.03885332867503166},{"text":"Okay.","start":58.940002,"end":59.34,"sentiment":"neutral","sentiment_score":0.09612704068422318},{"text":"No worries.","start":59.34,"end":59.82,"sentiment":"neutral","sentiment_score":0.15846960991621017},{"text":"Well, thank you so much for answering, and you have a good one.","start":59.82,"end":62.54,"sentiment":"positive","sentiment_score":0.5275605756502885},{"text":"Okay?","start":62.54,"end":63.04,"sentiment":"neutral","sentiment_score":0.2368914783000946}],"sentiment":"positive","sentiment_score":0.39926062524318695,"channel":0,"num_words":19,"start":58.38,"end":63.04},{"sentences":[{"text":"Thank you.","start":63.392937,"end":63.872936,"sentiment":"positive","sentiment_score":0.38646650314331055},{"text":"Bye.","start":63.872936,"end":64.37294,"sentiment":"neutral","sentiment_score":0.18571101129055023}],"sentiment":"neutral","sentiment_score":0.3195480058590571,"channel":1,"num_words":3,"start":63.392937,"end":64.37294},{"sentences":[{"text":"Okay.","start":64.86,"end":65.1,"sentiment":"neutral","sentiment_score":0.1272379755973816},{"text":"Bye bye.","start":65.1,"end":65.84,"sentiment":"neutral","sentiment_score":0.09323494508862495}],"sentiment":"neutral","sentiment_score":0.10456928859154384,"channel":0,"num_words":3,"start":64.86,"end":65.84}]},"summary":{"result":"success","short":"A representative from Cloud Solution IT, a managed service provider and Microsoft trusted partner, talks to a customer named Deepak. The representative introduces their company and explains their services for cloud solutions, including cybersecurity. The customer mentions their previous resignation from the company and the representative thanks them for answering a previous call."},"intents":{"segments":[{"text":"I hope you still remember the company because the last time I touched base with you was actually last year. And during that time, I was trying to arrange a meeting with you together with our CTO, Pobjeet, you know, just to introduce our company and our services. So, the name again of the company is Cloud Solution IT, and, we are a managed service provider and Microsoft trusted partner. We also provide services for cloud solutions, Yeah.","start_word":37,"end_word":114,"intents":[{"intent":"Introduce company","confidence_score":0.3298441}]},{"text":"We also provide services for cloud solutions, Yeah. cybersecurity.","start_word":107,"end_word":115,"intents":[{"intent":"Provide services for cloud solutions","confidence_score":0.00034632685}]}]},"sentiments":{"segments":[{"text":"Hello? Hello? Hello? Oh, hi, Deepak. This is Jamie from Cloud Solution IT. How are you doing today? Yeah.","start_word":0,"end_word":18,"sentiment":"neutral","sentiment_score":0.13631904125213623},{"text":"Good. How are Good. you? Good.","start_word":19,"end_word":24,"sentiment":"positive","sentiment_score":0.412053108215332},{"text":"How are you?","start_word":25,"end_word":27,"sentiment":"neutral","sentiment_score":0.25689220428466797},{"text":"Oh, I'm doing great too. Thanks for asking.","start_word":28,"end_word":35,"sentiment":"positive","sentiment_score":0.5817225575447083},{"text":"Yeah. I hope you still remember the company because the last time I touched base with you was actually last year. And during that time, I was trying to arrange a meeting with you together with our CTO, Pobjeet, you know, just to introduce our company and our services. So, the name again of the company is Cloud Solution IT, and, we are a managed service provider and Microsoft trusted partner. We also provide services for cloud solutions, Yeah. cybersecurity. Look, if you are talking in regards to my previous company, actually, I resigned from there. Oh, I see. Okay. Is it the Gilbrand support services? Yeah. Yep. I see. Okay. No worries.","start_word":36,"end_word":148,"sentiment":"neutral","sentiment_score":0.024066820740699768},{"text":"Well, thank you so much for answering, and you have a good one.","start_word":149,"end_word":161,"sentiment":"positive","sentiment_score":0.5139121413230896},{"text":"Okay?","start_word":162,"end_word":162,"sentiment":"neutral","sentiment_score":0.2368914783000946},{"text":"Thank you.","start_word":163,"end_word":164,"sentiment":"positive","sentiment_score":0.3821811079978943},{"text":"Bye. Okay. Bye bye.","start_word":165,"end_word":168,"sentiment":"neutral","sentiment_score":0.1333504170179367}],"average":{"sentiment":"neutral","sentiment_score":0.13293073978661502}}}}