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Well, I've got everything sorted on this side so we can get the money, which is good. Yeah. Yeah. You will, darling. Well, let's get these finances sorted. Now a couple of things I need, when I couldn't get them from the documents that you sent through to me originally, and I always wanna double check before I put down anything like that, is where you want your income paid. Now I have that the account is in your full name, Patricia Isabel Adarini. Correct? Cool. Price. Yeah. Yeah. I have them written down, but I wanna double check them because I don't wanna just in case when you filled out this document, you were in a fluster or whatever the case may be. Yeah. I got you cleared out and cleared out. It does. Perfect. Fantastic. That's what I have. Fantastic. Absolutely. Now the other thing I need is your driver's license number, either driver's license or Australian passport. So I just need the full details for all of the license because what Australian Retirement Trust will do is they will electronically verify you yourself. The other option is is that you can get your driver's license certified. Yeah. That that's okay. You you still it's suspended from you being able to drive, but it's still an identity document unless they took your ID off you. You should still it's still there. Yes. Perfect. Amazing. And it's a New South Wales driver's license? Fantastic. And the other thing is is there's a card number that's I think it's on the back. Yeah. Yep. Yep. Fantastic. Amazing. Yeah. Yeah. Yeah. To help Yeah. Yeah. But, look, you're not the first one to go through it, and and work licenses are very much much legitimately a thing. It was an accident, and it was not malicious in nature. So I I'm not a lawyer, but it should be okay. Yeah. All your stuff. No. You're okay. Do you have your Medicare card? Do you have a Medicare card? And that will be everything. And then what I will do is I'm gonna email you this form fully completed. What you're going to do is you are going to print it. You're gonna sign the last page, and you are going to date the last page. And then there's a little, like, how to send us the form section, and you're gonna send that to them. Yep. And expiry date? No. That's okay. What color is your card as well? Great. Cool. Amazing. Alright. Fantastic. Yes. Yep. Yep. Unless would you like me to submit it, and you can just email it back to me? Okay. Done. So you're gonna you're gonna print it, sign, date, and scan it back to me. That's okay. That's alright. Good. Now I have one last favor to ask you because I can certify your ID for you. If you are able to take a photo of the front of your driver's license, the back of your driver's license, and then take a photo of you with your driver's license up underneath your chin, like a selfie, and it's send them send those three photos to me in an email, I will certify your driver's license to submit with this application. K? That main roads. That's fine. That's totally fine. Yep. So front of the card, back of the card, and then a selfie with the card as well with just the front. And then send those three photos to me, and then print, sign, date, and then scan this document back to me. It's coming to you right now. That's okay. Yeah. I'm glad, and I'm more than happy to help. Yes. Yes. Perfect. You'll have the document with you in just a hot second. Just press send. K. Fantastic. Once you send all that through to me, I'll get it all uploaded and lodged. Alright? That's completely okay. Just give me a call, darling. Yeah. I'll speak to you soon. No. Absolutely. 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ArcG Financial. Hi, Patricia. Larissa from Arcview Financial. How are you going? Oh, tell him what's up.\n\nOverwhelming. Yeah. Yeah. Well, I've got everything sorted on this side so we can get the money, which is good. Yeah.\n\nYeah. You will, darling. Well, let's get these finances sorted. Now a couple of things I need, when I couldn't get them from the documents that you sent through to me originally, and I always wanna double check before I put down anything like that, is where you want your income paid. Now I have that the account is in your full name, Patricia Isabel Adarini.\n\nCorrect? Cool. Price. Yeah. Yeah.\n\nI have them written down, but I wanna double check them because I don't wanna just in case when you filled out this document, you were in a fluster or whatever the case may be. Yeah. I got you cleared out and cleared out. It does. Perfect.\n\nFantastic. That's what I have. Fantastic. Absolutely. Now the other thing I need is your driver's license number, either driver's license or Australian passport.\n\nSo I just need the full details for all of the license because what Australian Retirement Trust will do is they will electronically verify you yourself. The other option is is that you can get your driver's license certified. Yeah. That that's okay. You you still it's suspended from you being able to drive, but it's still an identity document unless they took your ID off you.\n\nYou should still it's still there. Yes. Perfect. Amazing. And it's a New South Wales driver's license?\n\nFantastic. And the other thing is is there's a card number that's I think it's on the back. Yeah. Yep. Yep.\n\nFantastic. Amazing. Yeah. Yeah. Yeah.\n\nTo help Yeah. Yeah. But, look, you're not the first one to go through it, and and work licenses are very much much legitimately a thing. It was an accident, and it was not malicious in nature. So I I'm not a lawyer, but it should be okay.\n\nYeah. All your stuff. No. You're okay. Do you have your Medicare card?\n\nDo you have a Medicare card? And that will be everything. And then what I will do is I'm gonna email you this form fully completed. What you're going to do is you are going to print it. You're gonna sign the last page, and you are going to date the last page.\n\nAnd then there's a little, like, how to send us the form section, and you're gonna send that to them. Yep. And expiry date? No. That's okay.\n\nWhat color is your card as well? Great. Cool. Amazing. Alright.\n\nFantastic. Yes. Yep. Yep. Unless would you like me to submit it, and you can just email it back to me?\n\nOkay. Done. So you're gonna you're gonna print it, sign, date, and scan it back to me. That's okay. That's alright.\n\nGood. Now I have one last favor to ask you because I can certify your ID for you. If you are able to take a photo of the front of your driver's license, the back of your driver's license, and then take a photo of you with your driver's license up underneath your chin, like a selfie, and it's send them send those three photos to me in an email, I will certify your driver's license to submit with this application. K? That main roads.\n\nThat's fine. That's totally fine. Yep. So front of the card, back of the card, and then a selfie with the card as well with just the front. And then send those three photos to me, and then print, sign, date, and then scan this document back to me.\n\nIt's coming to you right now. That's okay. Yeah. I'm glad, and I'm more than happy to help. Yes.\n\nYes. Perfect. You'll have the document with you in just a hot second. Just press send. K.\n\nFantastic. Once you send all that through to me, I'll get it all uploaded and lodged. Alright? That's completely okay. Just give me a call, darling.\n\nYeah. I'll speak to you soon. No. Absolutely. All in a day's job.\n\nBye, darling. Will do, Patricia. Bye.","paragraphs":[{"sentences":[{"text":"Arisa, ArcG Financial.","start":8.0,"end":9.22,"sentiment":"neutral","sentiment_score":0.10056421409050624},{"text":"Hi, Patricia.","start":25.470001,"end":26.210001,"sentiment":"neutral","sentiment_score":0.18435800075531006},{"text":"Larissa from Arcview Financial.","start":26.27,"end":27.87,"sentiment":"neutral","sentiment_score":0.22789241746068},{"text":"How are you going?","start":27.87,"end":28.69,"sentiment":"neutral","sentiment_score":0.2738018110394478},{"text":"Oh, tell him what's up.","start":31.470001,"end":33.09,"sentiment":"neutral","sentiment_score":-0.23075601160526277}],"sentiment":"neutral","sentiment_score":0.08463363887535201,"num_words":18,"start":8.0,"end":33.09},{"sentences":[{"text":"Overwhelming.","start":88.265,"end":88.765,"sentiment":"negative","sentiment_score":-0.6934611201286316},{"text":"Yeah.","start":130.54,"end":131.04,"sentiment":"neutral","sentiment_score":-0.2387230694293976},{"text":"Yeah.","start":160.105,"end":160.605,"sentiment":"neutral","sentiment_score":-0.003733094781637192},{"text":"Well, I've got everything sorted on this side so we can get the money, which is good.","start":160.825,"end":165.405,"sentiment":"positive","sentiment_score":0.39720680783776674},{"text":"Yeah.","start":218.9,"end":219.4,"sentiment":"neutral","sentiment_score":-0.09011198580265044}],"sentiment":"neutral","sentiment_score":0.27268983157617704,"num_words":21,"start":88.265,"end":219.4},{"sentences":[{"text":"Yeah.","start":225.38,"end":225.7,"sentiment":"neutral","sentiment_score":0.10489583015441896},{"text":"You will, darling.","start":225.7,"end":226.76,"sentiment":"neutral","sentiment_score":0.23489102721214294},{"text":"Well, let's get these finances sorted.","start":227.86,"end":229.54,"sentiment":"neutral","sentiment_score":0.0660299217949311},{"text":"Now a couple of things I need, when I couldn't get them from the documents that you sent through to me originally, and I always wanna double check before I put down anything like that, is where you want your income paid.","start":229.54,"end":243.095,"sentiment":"neutral","sentiment_score":-0.01968459886986585},{"text":"Now I have that the account is in your full name, Patricia Isabel Adarini.","start":243.095,"end":248.74,"sentiment":"neutral","sentiment_score":0.028202394688768045}],"sentiment":"neutral","sentiment_score":0.011724679025285172,"num_words":66,"start":225.38,"end":248.74},{"sentences":[{"text":"Correct?","start":250.0,"end":250.48,"sentiment":"neutral","sentiment_score":0.08053213357925415},{"text":"Cool.","start":250.48,"end":250.98,"sentiment":"neutral","sentiment_score":0.17064139246940613},{"text":"Price.","start":272.99,"end":273.49,"sentiment":"neutral","sentiment_score":-0.0746200755238533},{"text":"Yeah.","start":274.19,"end":274.69,"sentiment":"neutral","sentiment_score":0.0014089880278334022},{"text":"Yeah.","start":286.05502,"end":286.375,"sentiment":"neutral","sentiment_score":-0.006413489580154419}],"sentiment":"neutral","sentiment_score":0.03430978979449719,"num_words":5,"start":250.0,"end":286.375},{"sentences":[{"text":"I have them written down, but I wanna double check them because I don't wanna just in case when you filled out this document, you were in a fluster or whatever the case may be.","start":286.375,"end":295.435,"sentiment":"neutral","sentiment_score":-0.056669829040765764},{"text":"Yeah.","start":300.5,"end":300.74,"sentiment":"neutral","sentiment_score":-0.0029095783829689026},{"text":"I got you cleared out and cleared out.","start":300.74,"end":302.52,"sentiment":"neutral","sentiment_score":0.010479942662641406},{"text":"It does.","start":319.875,"end":320.695,"sentiment":"neutral","sentiment_score":0.005950063001364469},{"text":"Perfect.","start":329.78,"end":330.28,"sentiment":"neutral","sentiment_score":0.0930911749601364}],"sentiment":"neutral","sentiment_score":-0.03824516494778243,"num_words":47,"start":286.375,"end":330.28},{"sentences":[{"text":"Fantastic.","start":336.275,"end":336.775,"sentiment":"positive","sentiment_score":0.5083949565887451},{"text":"That's what I have.","start":336.995,"end":338.055,"sentiment":"positive","sentiment_score":0.4758111760020256},{"text":"Fantastic.","start":338.115,"end":338.615,"sentiment":"positive","sentiment_score":0.5902278423309326},{"text":"Absolutely.","start":339.075,"end":339.575,"sentiment":"positive","sentiment_score":0.3669539093971253},{"text":"Now the other thing I need is your driver's license number, either driver's license or Australian passport.","start":340.595,"end":348.94998,"sentiment":"neutral","sentiment_score":0.0446583848884877}],"sentiment":"neutral","sentiment_score":0.17200058147621652,"num_words":24,"start":336.275,"end":348.94998},{"sentences":[{"text":"So I just need the full details for all of the license because what Australian Retirement Trust will do is they will electronically verify you yourself.","start":349.16998,"end":359.125,"sentiment":"neutral","sentiment_score":0.03762049378397373},{"text":"The other option is is that you can get your driver's license certified.","start":359.42502,"end":365.845,"sentiment":"neutral","sentiment_score":0.024181162508634422},{"text":"Yeah.","start":373.19998,"end":373.52,"sentiment":"neutral","sentiment_score":-0.030717164278030396},{"text":"That that's okay.","start":373.52,"end":374.32,"sentiment":"neutral","sentiment_score":-0.020657692725459736},{"text":"You you still it's suspended from you being able to drive, but it's still an identity document unless they took your ID off you.","start":374.32,"end":381.69998,"sentiment":"neutral","sentiment_score":-0.06435163683878879}],"sentiment":"neutral","sentiment_score":-0.00514390411328024,"num_words":67,"start":349.16998,"end":381.69998},{"sentences":[{"text":"You should still it's still there.","start":381.76,"end":383.3,"sentiment":"neutral","sentiment_score":-0.06766560859978199},{"text":"Yes.","start":411.45502,"end":411.95502,"sentiment":"neutral","sentiment_score":0.015322882682085035},{"text":"Perfect.","start":415.775,"end":416.275,"sentiment":"neutral","sentiment_score":0.059853196144104},{"text":"Amazing.","start":421.15,"end":421.55,"sentiment":"neutral","sentiment_score":0.1570626050233841},{"text":"And it's a New South Wales driver's license?","start":421.55,"end":423.97,"sentiment":"neutral","sentiment_score":0.03288607927970588}],"sentiment":"neutral","sentiment_score":0.005254921558148721,"num_words":17,"start":381.76,"end":423.97},{"sentences":[{"text":"Fantastic.","start":426.66998,"end":427.16998,"sentiment":"positive","sentiment_score":0.690902054309845},{"text":"And the other thing is is there's a card number that's I think it's on the back.","start":427.22998,"end":431.81,"sentiment":"neutral","sentiment_score":0.08532246377538233},{"text":"Yeah.","start":431.94998,"end":432.44998,"sentiment":"neutral","sentiment_score":0.02123915404081345},{"text":"Yep.","start":438.615,"end":439.115,"sentiment":"neutral","sentiment_score":0.016434229910373688},{"text":"Yep.","start":441.57498,"end":442.07498,"sentiment":"neutral","sentiment_score":0.014742402359843254}],"sentiment":"neutral","sentiment_score":0.10446665356201786,"num_words":21,"start":426.66998,"end":442.07498},{"sentences":[{"text":"Fantastic.","start":445.83002,"end":446.33002,"sentiment":"positive","sentiment_score":0.6235668659210205},{"text":"Amazing.","start":450.07,"end":450.57,"sentiment":"positive","sentiment_score":0.6323535442352295},{"text":"Yeah.","start":451.51,"end":452.01,"sentiment":"neutral","sentiment_score":0.03672672063112259},{"text":"Yeah.","start":459.76498,"end":460.26498,"sentiment":"neutral","sentiment_score":0.023717829957604408},{"text":"Yeah.","start":476.18,"end":476.68,"sentiment":"neutral","sentiment_score":-0.07351739704608917}],"sentiment":"neutral","sentiment_score":0.24856951273977757,"num_words":5,"start":445.83002,"end":476.68},{"sentences":[{"text":"To help Yeah.","start":504.85,"end":509.945,"sentiment":"neutral","sentiment_score":-0.07293097923199336},{"text":"Yeah.","start":520.42,"end":520.92,"sentiment":"neutral","sentiment_score":-0.09482786804437636},{"text":"But, look, you're not the first one to go through it, and and work licenses are very much much legitimately a thing.","start":522.5,"end":530.26,"sentiment":"neutral","sentiment_score":-0.1541203683750196},{"text":"It was an accident, and it was not malicious in nature.","start":530.26,"end":534.255,"sentiment":"neutral","sentiment_score":-0.154289264570583},{"text":"So I I'm not a lawyer, but it should be okay.","start":534.255,"end":538.35504,"sentiment":"neutral","sentiment_score":-0.07906927066770467}],"sentiment":"neutral","sentiment_score":-0.13065026661691567,"num_words":48,"start":504.85,"end":538.35504},{"sentences":[{"text":"Yeah.","start":557.815,"end":558.315,"sentiment":"neutral","sentiment_score":-0.10843604803085329},{"text":"All your stuff.","start":581.60504,"end":582.585,"sentiment":"neutral","sentiment_score":-0.2641640553871791},{"text":"No.","start":610.995,"end":611.495,"sentiment":"neutral","sentiment_score":-0.234652578830719},{"text":"You're okay.","start":612.27496,"end":613.095,"sentiment":"neutral","sentiment_score":-0.24828611314296722},{"text":"Do you have your Medicare card?","start":614.27496,"end":615.555,"sentiment":"neutral","sentiment_score":0.0031567709520459175}],"sentiment":"neutral","sentiment_score":-0.12409326104590526,"num_words":13,"start":557.815,"end":615.555},{"sentences":[{"text":"Do you have a Medicare card?","start":615.555,"end":616.855,"sentiment":"neutral","sentiment_score":0.011749500098327795},{"text":"And that will be everything.","start":622.05,"end":623.25,"sentiment":"neutral","sentiment_score":0.15944185554981233},{"text":"And then what I will do is I'm gonna email you this form fully completed.","start":623.25,"end":626.63,"sentiment":"neutral","sentiment_score":0.1349073310693105},{"text":"What you're going to do is you are going to print it.","start":626.85,"end":630.645,"sentiment":"neutral","sentiment_score":0.11904701683670282},{"text":"You're gonna sign the last page, and you are going to date the last page.","start":631.10504,"end":635.445,"sentiment":"neutral","sentiment_score":0.06858975564440091}],"sentiment":"neutral","sentiment_score":0.10091937322802139,"num_words":53,"start":615.555,"end":635.445},{"sentences":[{"text":"And then there's a little, like, how to send us the form section, and you're gonna send that to them.","start":636.065,"end":649.71,"sentiment":"neutral","sentiment_score":0.05057432819157839},{"text":"Yep.","start":653.37,"end":653.87,"sentiment":"neutral","sentiment_score":0.0230838805437088},{"text":"And expiry date?","start":658.905,"end":660.205,"sentiment":"neutral","sentiment_score":0.0073737772181630135},{"text":"No.","start":669.16003,"end":669.32,"sentiment":"neutral","sentiment_score":-0.17520838975906372},{"text":"That's okay.","start":669.32,"end":669.88,"sentiment":"neutral","sentiment_score":-0.012776731280609965}],"sentiment":"neutral","sentiment_score":0.03170110828553637,"num_words":27,"start":636.065,"end":669.88},{"sentences":[{"text":"What color is your card as well?","start":669.88,"end":672.46,"sentiment":"neutral","sentiment_score":0.01749014708080462},{"text":"Great.","start":673.0,"end":673.32,"sentiment":"positive","sentiment_score":0.7186996340751648},{"text":"Cool.","start":673.32,"end":673.82,"sentiment":"positive","sentiment_score":0.7429136633872986},{"text":"Amazing.","start":675.96,"end":676.46,"sentiment":"positive","sentiment_score":0.7550967335700989},{"text":"Alright.","start":677.4,"end":677.9,"sentiment":"positive","sentiment_score":0.5831775069236755}],"sentiment":"neutral","sentiment_score":0.26566532432017004,"num_words":11,"start":669.88,"end":677.9},{"sentences":[{"text":"Fantastic.","start":678.28,"end":678.78,"sentiment":"positive","sentiment_score":0.615932822227478},{"text":"Yes.","start":684.575,"end":685.075,"sentiment":"neutral","sentiment_score":0.07591993361711502},{"text":"Yep.","start":688.97504,"end":689.47504,"sentiment":"neutral","sentiment_score":0.04818035289645195},{"text":"Yep.","start":690.655,"end":690.815,"sentiment":"neutral","sentiment_score":0.04093124717473984},{"text":"Unless would you like me to submit it, and you can just email it back to me?","start":690.815,"end":695.00995,"sentiment":"neutral","sentiment_score":0.001793704543481855}],"sentiment":"neutral","sentiment_score":0.03864082538833221,"num_words":21,"start":678.28,"end":695.00995},{"sentences":[{"text":"Okay.","start":697.38995,"end":697.87,"sentiment":"neutral","sentiment_score":0.04495757073163986},{"text":"Done.","start":697.87,"end":698.37,"sentiment":"neutral","sentiment_score":0.061427634209394455},{"text":"So you're gonna you're gonna print it, sign, date, and scan it back to me.","start":698.43,"end":704.085,"sentiment":"neutral","sentiment_score":0.04761598060528437},{"text":"That's okay.","start":714.645,"end":715.465,"sentiment":"positive","sentiment_score":0.3416506201028824},{"text":"That's alright.","start":717.54,"end":718.27997,"sentiment":"neutral","sentiment_score":0.2547936290502548}],"sentiment":"neutral","sentiment_score":0.09588159106317021,"num_words":21,"start":697.38995,"end":718.27997},{"sentences":[{"text":"Good.","start":720.33997,"end":720.83997,"sentiment":"neutral","sentiment_score":0.2192566990852356},{"text":"Now I have one last favor to ask you because I can certify your ID for you.","start":721.22,"end":725.62,"sentiment":"neutral","sentiment_score":0.08648184533504878},{"text":"If you are able to take a photo of the front of your driver's license, the back of your driver's license, and then take a photo of you with your driver's license up underneath your chin, like a selfie, and it's send them send those three photos to me in an email, I will certify your driver's license to submit with this application.","start":725.62,"end":744.675,"sentiment":"neutral","sentiment_score":0.04498680882037632},{"text":"K?","start":745.52997,"end":746.02997,"sentiment":"neutral","sentiment_score":0.016220025718212128},{"text":"That main roads.","start":756.49,"end":757.79,"sentiment":"neutral","sentiment_score":0.020786480357249577}],"sentiment":"neutral","sentiment_score":0.05414348814417334,"num_words":85,"start":720.33997,"end":757.79},{"sentences":[{"text":"That's fine.","start":758.175,"end":761.155,"sentiment":"neutral","sentiment_score":0.02547126729041338},{"text":"That's totally fine.","start":763.135,"end":765.075,"sentiment":"neutral","sentiment_score":0.07892141739527385},{"text":"Yep.","start":770.11,"end":770.35004,"sentiment":"neutral","sentiment_score":0.04350445792078972},{"text":"So front of the card, back of the card, and then a selfie with the card as well with just the front.","start":770.35004,"end":775.57,"sentiment":"neutral","sentiment_score":0.04359849085184661},{"text":"And then send those three photos to me, and then print, sign, date, and then scan this document back to me.","start":779.87,"end":787.80505,"sentiment":"neutral","sentiment_score":0.0579768843239262}],"sentiment":"neutral","sentiment_score":0.0511814819230717,"num_words":49,"start":758.175,"end":787.80505},{"sentences":[{"text":"It's coming to you right now.","start":787.80505,"end":789.265,"sentiment":"neutral","sentiment_score":0.18037539348006248},{"text":"That's okay.","start":792.36505,"end":793.265,"sentiment":"positive","sentiment_score":0.5999163091182709},{"text":"Yeah.","start":848.19995,"end":848.69995,"sentiment":"neutral","sentiment_score":0.09125982969999312},{"text":"I'm glad, and I'm more than happy to help.","start":865.255,"end":867.435,"sentiment":"positive","sentiment_score":0.7895782722367181},{"text":"Yes.","start":871.91003,"end":872.41003,"sentiment":"neutral","sentiment_score":0.040851183235645294}],"sentiment":"positive","sentiment_score":0.5010737074833167,"num_words":19,"start":787.80505,"end":872.41003},{"sentences":[{"text":"Yes.","start":880.565,"end":881.065,"sentiment":"neutral","sentiment_score":0.08023867011070251},{"text":"Perfect.","start":884.405,"end":884.885,"sentiment":"neutral","sentiment_score":0.2289319634437561},{"text":"You'll have the document with you in just a hot second.","start":884.885,"end":887.945,"sentiment":"neutral","sentiment_score":0.16469642519950867},{"text":"Just press send.","start":888.005,"end":889.065,"sentiment":"neutral","sentiment_score":0.08564618974924088},{"text":"K.","start":892.1,"end":892.6,"sentiment":"neutral","sentiment_score":0.13380920886993408}],"sentiment":"neutral","sentiment_score":0.14773994640392416,"num_words":17,"start":880.565,"end":892.6},{"sentences":[{"text":"Fantastic.","start":894.89996,"end":895.39996,"sentiment":"neutral","sentiment_score":0.3039603531360626},{"text":"Once you send all that through to me, I'll get it all uploaded and lodged.","start":895.94,"end":899.13995,"sentiment":"neutral","sentiment_score":0.1715326984723409},{"text":"Alright?","start":899.13995,"end":899.63995,"sentiment":"neutral","sentiment_score":0.07518165558576584},{"text":"That's completely okay.","start":906.115,"end":907.315,"sentiment":"neutral","sentiment_score":0.04834462826450666},{"text":"Just give me a call, darling.","start":907.315,"end":908.695,"sentiment":"neutral","sentiment_score":0.11103570957978566}],"sentiment":"neutral","sentiment_score":0.14474540877227599,"num_words":26,"start":894.89996,"end":908.695},{"sentences":[{"text":"Yeah.","start":910.755,"end":910.995,"sentiment":"neutral","sentiment_score":0.08340729773044586},{"text":"I'll speak to you soon.","start":910.995,"end":912.135,"sentiment":"neutral","sentiment_score":0.1055900514125824},{"text":"No.","start":914.435,"end":914.935,"sentiment":"neutral","sentiment_score":0.027527090162038803},{"text":"Absolutely.","start":914.995,"end":915.495,"sentiment":"neutral","sentiment_score":0.06737565249204636},{"text":"All in a day's job.","start":915.955,"end":917.255,"sentiment":"neutral","sentiment_score":0.144972725212574}],"sentiment":"neutral","sentiment_score":0.11008645565463947,"num_words":13,"start":910.755,"end":917.255},{"sentences":[{"text":"Bye, darling.","start":918.035,"end":918.77496,"sentiment":"positive","sentiment_score":0.3343634754419327},{"text":"Will do, Patricia.","start":923.22003,"end":924.12,"sentiment":"positive","sentiment_score":0.34194599588712055},{"text":"Bye.","start":924.42004,"end":924.92004,"sentiment":"neutral","sentiment_score":0.1994101256132126}],"sentiment":"neutral","sentiment_score":0.3156625106930733,"num_words":6,"start":918.035,"end":924.92004}]}}]},{"alternatives":[{"transcript":"Hi. If you record your name and reason for calling, I'll see if this person is available. Thanks. Please stay on the line. Hello. Patricia speaking. Hi. I just had a bit of a cry. I just got a I'm representing myself because when when my ex partner of fifteen years, I got back from overseas and he said, I've changed a lot. Just grab what you need and get out. And the police said, oh, well, it's a family law matter. We can't do anything. And I said, well, I need clothes. I need my personal documents. I need so I'm getting that paperwork. And on the way home after it I went to work the next day when I came out from overseas, and I was panicking about where I was gonna live because I couldn't get back in the house. And so now I'm in the process of just providing documentation that it needs and stuff, but it's just and plus work, and it's just like it it is, and I'm doing it by myself. And I represent myself to get my license back, and I'll just say, yes. I had a medical. I got a letter from my psychiatrist saying that I had a medical episode because I was just in a panic thinking, well, what do I grab? Where am I gonna live? What am I gonna do? And I side swept a Hilux. So there was, like, white paint. My car was scratched. His car was scratched. And I've got to write a letter of apology to the magistrate saying, yes. I acknowledge that, you know, it could have been potentially dangerous and but I had a medical episode. I couldn't help it, like but it's just, like, with work and that, like, I just think I can't think. I just can't think, and then work's just, like, pumping. You need this report, and you need that report, and you haven't done this, and you haven't done that. And I think, oh god. I'm just gonna anyway, so I've been coming to work early and just trying to get my reports done early. And, anyway, I'm just I'm just not coping. Oh, that that would be awesome. That was my other that was my other thing because, I mean, he was left with all the crockery. I had four crockery sets. We had cutlery, you know, a a double linen cupboard. I had to buy sheets. I had to buy towels. I had to buy a small electric fry pan because I don't have a stove at the granny flat. Cows, you know, like, it it it all it all adds up. And I'm thinking and meanwhile, this bastard is just sitting in this two story house with a house full of, you know, three fridges, a Weber, microwave, washing machine, dryer. And I'm struggling to borrow the landowner's washing machine because I can't afford to buy a washing machine. But, anyway, everything happens for a reason, and I'll I'll get through it. I yeah. Yep. Yep. Yes. Yes. I have an a and zed account. I'll just get my wallet. And try and put on and I I'm also dealing with all my domestic violence clients, and and I've gotta put on a brave face and and just go, it's gonna be okay. You know? We'll work through it together and meanwhile, the tree's just falling apart. Let me get oh, I'm on my phone. Hang on a second. Did you want the BSP and account number? No. Of course. Yep. Let me just I've got you on speaker. Can you hear me? Okay. So let me just get into my banking details. Oh my gosh. Oh, life puts you through some funny things sometimes. I've got BSBO12874. Account 291462108. Yep. Sure. Well, it's suspended at the moment until October because of my medical episode because I have I had a massive anxiety attack. Oh, okay. Okay. Yeah. Yeah. Yeah. Yep. Let me just get that for you. Okay. Well, hopefully, after after, I think it's the May 6, I'm just gonna say well, I've got a letter from my psychiatrist saying that I had a a medical episode due to anxiety and not knowing where I was gonna live. And, anyway, driver's license number is 133 54302. Ex expiry, 10/23/2026. It's New South Wales. Yes. Yes. Yep. The card number is 20626 58 218. Yes. I've gotta represent myself on the sixth because my solicitor said, well, it's gonna cost you $6 for us to represent you. And I said, don't worry about it. I can do it myself. And I've got nothing to hide. I've got a letter of apology for the and I said, look, I you know, there's not a day that goes by where I don't think about it. However, I had a medical episode, and I can't remember. Like, it's just one of those things. Like, because I'm walking forty minutes to the station every morning and forty minutes home every afternoon, I just think I only use my car to go to work and back. And it's affecting my work too because I usually being a DV person, I go to other agencies and I get fine, you know, women homes and kids schools and stuff. So it's affecting my work as well. So I'm getting a letter of reference from my manager and from my psychiatrist as well. But it's just yeah. I'm I'm just scared I'm just scared of standing in front of him and saying, well, please give me my license back. No. Yeah. Yeah. I know. Well, when I I was looking up some stuff and they said, well, you can't. Evicts them unless you've been to the tenancy board and you give them an eviction notice, but you can't just change the locks. And I'm thinking, well, he did. That was it for fifteen years, and he changed the locks, and he got away with it. You know? And my solicitor said, yeah. Oh, no. It's not gonna look good when you go to family court. And I'm thinking, I don't care about family court. I'm thinking now. Like, you know, shouldn't he be shouldn't something be happening? Like, anyway, I'm saving up to and that's what I that's what I was panicking about financially because I've gotta get a storage unit for my personal things because I'm just in a granny flat at the moment. And and just pay like, if he says to me, okay. So you've gotta pay excess of whatever to get your car fixed and the other person's car fixed. It's gonna be I think my excess is fifth 1,500. And I'm thinking, I don't I don't have that money. Like, I don't you know? And I just yeah. It just got a bit. I'm sorry. I'm rambling. I've just had a bad morning. I do. Yes. Yes. Yes. Yes. So I'll just get that. Yep. Yep. Mhmm. Yeah. Okay. Alright. Medicare card number is 2656 340597, reference one. Expiry 06/31. I'll have my son on there as well just in case I've done that. I can't let go of that. It's green. It's green. So in that email, it'll tell me how to how to send the form off. I gotta sign it and then send it off to wherever you tell me to. Please. Please. Yep. Send it send it back to you. Yeah. The the the the the more assistance I can get right now, the the more I appreciate it. Thank you so much. You've been amazing. All of you have been amazing from day one. Yep. Yep. Yep. Yep. Yep. Okay. Yep. With with the address, I'm still waiting to I'm still, to this day, waiting for my pink sticker from Transport New South Wales with my new address. So it's gonna have the Frederick Place carriage on height address on it. So so I'll take a selfie of that with my card and the back of the card. Yep. With just the front, and then I'll forward it to you. Yep. Thank you so much. You guys you guys have been honestly amazing. Steve has spoken very highly of you when he recommended me, and you you've made the the the the the the process so much easier. And then, like, I was told, like, once this gets once this over and done with, then we'll talk about, I've already changed my beneficiaries. He said we'll talk about, you know, how you want this done, how you want that done. I wanna increase my life insurance, but let's get this over and done with first. And he was I keep thinking of Romy, and I don't know why. And he said to me, look, you know, once we get this done, we can tackle the other stuff, and and and we'll get there. We'll get you super organized and but it's been such a wonderful experience dealing with you guys. It's just been so much easier for me and I just wanna let you know that I'm very grateful. Thank you. So you're gonna send me that document? Okay. And I'll do a selfie of the front with me and the card, and then a photo of just the front of the card and the back of the card. Okay. Perfect. Mhmm. Alright. Thank you so much. Thank you so much. If I'm in doubt of anything, you know, I'm gonna be bothering you. Alright. Thanks so much, sir. I I I appreciate your patience. Thank you. Thank you so much. Thanks, Larissa. Have a good morning, and I'll speak to you soon. Alright. Yeah. 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If you record your name and reason for calling, I'll see if this person is available. Thanks. Please stay on the line. Hello.\n\nPatricia speaking. Hi. I just had a bit of a cry. I just got a I'm representing myself because when when my ex partner of fifteen years, I got back from overseas and he said, I've changed a lot. Just grab what you need and get out.\n\nAnd the police said, oh, well, it's a family law matter. We can't do anything. And I said, well, I need clothes. I need my personal documents. I need so I'm getting that paperwork.\n\nAnd on the way home after it I went to work the next day when I came out from overseas, and I was panicking about where I was gonna live because I couldn't get back in the house. And so now I'm in the process of just providing documentation that it needs and stuff, but it's just and plus work, and it's just like it it is, and I'm doing it by myself. And I represent myself to get my license back, and I'll just say, yes. I had a medical. I got a letter from my psychiatrist saying that I had a medical episode because I was just in a panic thinking, well, what do I grab?\n\nWhere am I gonna live? What am I gonna do? And I side swept a Hilux. So there was, like, white paint. My car was scratched.\n\nHis car was scratched. And I've got to write a letter of apology to the magistrate saying, yes. I acknowledge that, you know, it could have been potentially dangerous and but I had a medical episode. I couldn't help it, like but it's just, like, with work and that, like, I just think I can't think. I just can't think, and then work's just, like, pumping.\n\nYou need this report, and you need that report, and you haven't done this, and you haven't done that. And I think, oh god. I'm just gonna anyway, so I've been coming to work early and just trying to get my reports done early. And, anyway, I'm just I'm just not coping. Oh, that that would be awesome.\n\nThat was my other that was my other thing because, I mean, he was left with all the crockery. I had four crockery sets. We had cutlery, you know, a a double linen cupboard. I had to buy sheets. I had to buy towels.\n\nI had to buy a small electric fry pan because I don't have a stove at the granny flat. Cows, you know, like, it it it all it all adds up. And I'm thinking and meanwhile, this bastard is just sitting in this two story house with a house full of, you know, three fridges, a Weber, microwave, washing machine, dryer. And I'm struggling to borrow the landowner's washing machine because I can't afford to buy a washing machine. But, anyway, everything happens for a reason, and I'll I'll get through it.\n\nI yeah. Yep. Yep. Yes. Yes.\n\nI have an a and zed account. I'll just get my wallet. And try and put on and I I'm also dealing with all my domestic violence clients, and and I've gotta put on a brave face and and just go, it's gonna be okay. You know? We'll work through it together and meanwhile, the tree's just falling apart.\n\nLet me get oh, I'm on my phone. Hang on a second. Did you want the BSP and account number? No. Of course.\n\nYep. Let me just I've got you on speaker. Can you hear me? Okay. So let me just get into my banking details.\n\nOh my gosh. Oh, life puts you through some funny things sometimes. I've got BSBO12874. Account 291462108. Yep.\n\nSure. Well, it's suspended at the moment until October because of my medical episode because I have I had a massive anxiety attack. Oh, okay. Okay. Yeah.\n\nYeah. Yeah. Yep. Let me just get that for you. Okay.\n\nWell, hopefully, after after, I think it's the May 6, I'm just gonna say well, I've got a letter from my psychiatrist saying that I had a a medical episode due to anxiety and not knowing where I was gonna live. And, anyway, driver's license number is 133 54302. Ex expiry, 10/23/2026. It's New South Wales. Yes.\n\nYes. Yep. The card number is 20626 58 218. Yes. I've gotta represent myself on the sixth because my solicitor said, well, it's gonna cost you $6 for us to represent you.\n\nAnd I said, don't worry about it. I can do it myself. And I've got nothing to hide. I've got a letter of apology for the and I said, look, I you know, there's not a day that goes by where I don't think about it. However, I had a medical episode, and I can't remember.\n\nLike, it's just one of those things. Like, because I'm walking forty minutes to the station every morning and forty minutes home every afternoon, I just think I only use my car to go to work and back. And it's affecting my work too because I usually being a DV person, I go to other agencies and I get fine, you know, women homes and kids schools and stuff. So it's affecting my work as well. So I'm getting a letter of reference from my manager and from my psychiatrist as well.\n\nBut it's just yeah. I'm I'm just scared I'm just scared of standing in front of him and saying, well, please give me my license back. No. Yeah. Yeah.\n\nI know. Well, when I I was looking up some stuff and they said, well, you can't. Evicts them unless you've been to the tenancy board and you give them an eviction notice, but you can't just change the locks. And I'm thinking, well, he did. That was it for fifteen years, and he changed the locks, and he got away with it.\n\nYou know? And my solicitor said, yeah. Oh, no. It's not gonna look good when you go to family court. And I'm thinking, I don't care about family court.\n\nI'm thinking now. Like, you know, shouldn't he be shouldn't something be happening? Like, anyway, I'm saving up to and that's what I that's what I was panicking about financially because I've gotta get a storage unit for my personal things because I'm just in a granny flat at the moment. And and just pay like, if he says to me, okay. So you've gotta pay excess of whatever to get your car fixed and the other person's car fixed.\n\nIt's gonna be I think my excess is fifth 1,500. And I'm thinking, I don't I don't have that money. Like, I don't you know? And I just yeah. It just got a bit.\n\nI'm sorry. I'm rambling. I've just had a bad morning. I do. Yes.\n\nYes. Yes. Yes. So I'll just get that. Yep.\n\nYep. Mhmm. Yeah. Okay. Alright.\n\nMedicare card number is 2656 340597, reference one. Expiry 06/31. I'll have my son on there as well just in case I've done that. I can't let go of that. It's green.\n\nIt's green. So in that email, it'll tell me how to how to send the form off. I gotta sign it and then send it off to wherever you tell me to. Please. Please.\n\nYep. Send it send it back to you. Yeah. The the the the the more assistance I can get right now, the the more I appreciate it. Thank you so much.\n\nYou've been amazing. All of you have been amazing from day one. Yep. Yep. Yep.\n\nYep. Yep. Okay. Yep. With with the address, I'm still waiting to I'm still, to this day, waiting for my pink sticker from Transport New South Wales with my new address.\n\nSo it's gonna have the Frederick Place carriage on height address on it. So so I'll take a selfie of that with my card and the back of the card. Yep. With just the front, and then I'll forward it to you. Yep.\n\nThank you so much. You guys you guys have been honestly amazing. Steve has spoken very highly of you when he recommended me, and you you've made the the the the the the process so much easier. And then, like, I was told, like, once this gets once this over and done with, then we'll talk about, I've already changed my beneficiaries. He said we'll talk about, you know, how you want this done, how you want that done.\n\nI wanna increase my life insurance, but let's get this over and done with first. And he was I keep thinking of Romy, and I don't know why. And he said to me, look, you know, once we get this done, we can tackle the other stuff, and and and we'll get there. We'll get you super organized and but it's been such a wonderful experience dealing with you guys. It's just been so much easier for me and I just wanna let you know that I'm very grateful.\n\nThank you. So you're gonna send me that document? Okay. And I'll do a selfie of the front with me and the card, and then a photo of just the front of the card and the back of the card. Okay.\n\nPerfect. Mhmm. Alright. Thank you so much. Thank you so much.\n\nIf I'm in doubt of anything, you know, I'm gonna be bothering you. Alright. Thanks so much, sir. I I I appreciate your patience. Thank you.\n\nThank you so much. Thanks, Larissa. Have a good morning, and I'll speak to you soon. Alright. Yeah.\n\nBye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.24,"end":0.71999997,"sentiment":"neutral","sentiment_score":0.04526497051119805},{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.71999997,"end":5.06,"sentiment":"neutral","sentiment_score":0.03791452944278717},{"text":"Thanks.","start":16.655,"end":17.135,"sentiment":"positive","sentiment_score":0.5070688724517822},{"text":"Please stay on the line.","start":17.135,"end":18.515,"sentiment":"neutral","sentiment_score":0.2793195307254791},{"text":"Hello.","start":23.775,"end":24.095001,"sentiment":"neutral","sentiment_score":0.09533940255641936}],"sentiment":"neutral","sentiment_score":0.11045430709297459,"num_words":24,"start":0.24,"end":24.095001},{"sentences":[{"text":"Patricia 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scratched.","start":115.85,"end":116.990005,"sentiment":"negative","sentiment_score":-0.41576220840215683},{"text":"And I've got to write a letter of apology to the magistrate saying, yes.","start":118.73,"end":123.705,"sentiment":"neutral","sentiment_score":-0.31186426111630033},{"text":"I acknowledge that, you know, it could have been potentially dangerous and but I had a medical episode.","start":123.705,"end":128.905,"sentiment":"negative","sentiment_score":-0.39959950579537284},{"text":"I couldn't help it, like but it's just, like, with work and that, like, I just think I can't think.","start":128.905,"end":136.2,"sentiment":"negative","sentiment_score":-0.3975830778479576},{"text":"I just can't think, and then work's just, like, pumping.","start":136.28,"end":139.02,"sentiment":"negative","sentiment_score":-0.38781474232673646}],"sentiment":"negative","sentiment_score":-0.37957194808757666,"num_words":66,"start":115.85,"end":139.02},{"sentences":[{"text":"You need this report, and you need that report, and you haven't done this, and you haven't done that.","start":139.64,"end":143.56,"sentiment":"negative","sentiment_score":-0.4278257583317004},{"text":"And I think, oh god.","start":143.56,"end":144.84,"sentiment":"neutral","sentiment_score":-0.3249053120613098},{"text":"I'm just gonna anyway, so I've been coming to work early and just trying to get my reports done early.","start":144.84,"end":153.555,"sentiment":"negative","sentiment_score":-0.36431619971990586},{"text":"And, anyway, I'm just I'm just not coping.","start":153.555,"end":158.535,"sentiment":"negative","sentiment_score":-0.4844609797000885},{"text":"Oh, that that would be awesome.","start":166.035,"end":167.75,"sentiment":"positive","sentiment_score":0.6149292886257172}],"sentiment":"neutral","sentiment_score":-0.2969940011871272,"num_words":58,"start":139.64,"end":167.75},{"sentences":[{"text":"That was my other that was my other thing because, I mean, he was left with all the 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yeah.","start":224.36,"end":227.34,"sentiment":"neutral","sentiment_score":0.0862372126430273},{"text":"Yep.","start":238.215,"end":238.715,"sentiment":"neutral","sentiment_score":-0.027422389015555385},{"text":"Yep.","start":249.31001,"end":249.81001,"sentiment":"neutral","sentiment_score":0.04960884153842926},{"text":"Yes.","start":250.99,"end":251.47,"sentiment":"neutral","sentiment_score":0.09044314920902252},{"text":"Yes.","start":251.47,"end":251.97,"sentiment":"neutral","sentiment_score":0.064890056848526}],"sentiment":"neutral","sentiment_score":0.0583323473110795,"num_words":6,"start":224.36,"end":251.97},{"sentences":[{"text":"I have an a and zed account.","start":253.47,"end":255.49,"sentiment":"neutral","sentiment_score":-0.02856490122420447},{"text":"I'll just get my wallet.","start":258.75,"end":260.45,"sentiment":"neutral","sentiment_score":-0.050677573680877684},{"text":"And try and put on and I I'm also dealing with all my domestic violence clients, and and I've gotta put on a brave face and and just go, it's gonna be okay.","start":263.435,"end":275.275,"sentiment":"neutral","sentiment_score":-0.13006168524875786},{"text":"You know?","start":275.275,"end":275.595,"sentiment":"neutral","sentiment_score":-0.026732947677373886},{"text":"We'll work through it together and meanwhile, the tree's just falling apart.","start":275.595,"end":280.04,"sentiment":"neutral","sentiment_score":-0.24274484626948833}],"sentiment":"neutral","sentiment_score":-0.13070816679273622,"num_words":59,"start":253.47,"end":280.04},{"sentences":[{"text":"Let me get oh, I'm on my phone.","start":281.14,"end":282.74,"sentiment":"neutral","sentiment_score":-0.02631103654857725},{"text":"Hang on a second.","start":282.74,"end":283.54,"sentiment":"neutral","sentiment_score":-0.008583707851357758},{"text":"Did you want the BSP and account number?","start":283.54,"end":285.64,"sentiment":"neutral","sentiment_score":-0.008755852351896465},{"text":"No.","start":291.14,"end":291.38,"sentiment":"neutral","sentiment_score":-0.048586156219244},{"text":"Of course.","start":291.38,"end":292.04,"sentiment":"neutral","sentiment_score":-0.05350404791533947}],"sentiment":"neutral","sentiment_score":-0.02045496498518016,"num_words":23,"start":281.14,"end":292.04},{"sentences":[{"text":"Yep.","start":294.26498,"end":294.76498,"sentiment":"neutral","sentiment_score":-0.05515306442975998},{"text":"Let me just I've got you on speaker.","start":294.825,"end":298.04498,"sentiment":"neutral","sentiment_score":-0.02605873136781156},{"text":"Can you hear me?","start":299.385,"end":300.285,"sentiment":"neutral","sentiment_score":-0.020548213738948107},{"text":"Okay.","start":302.585,"end":303.085,"sentiment":"neutral","sentiment_score":0.017344921827316284},{"text":"So let me just get into my banking 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okay.","start":379.70502,"end":380.445,"sentiment":"neutral","sentiment_score":-0.057087045162916183},{"text":"Okay.","start":382.02502,"end":382.52502,"sentiment":"neutral","sentiment_score":-0.05532127991318703},{"text":"Yeah.","start":383.785,"end":383.86502,"sentiment":"neutral","sentiment_score":-0.01863236352801323}],"sentiment":"neutral","sentiment_score":-0.10435105889552722,"num_words":27,"start":359.895,"end":383.86502},{"sentences":[{"text":"Yeah.","start":383.86502,"end":384.105,"sentiment":"neutral","sentiment_score":-0.008843203075230122},{"text":"Yeah.","start":384.105,"end":384.345,"sentiment":"neutral","sentiment_score":0.0029733050614595413},{"text":"Yep.","start":384.345,"end":384.74503,"sentiment":"neutral","sentiment_score":0.013344423845410349},{"text":"Let me just get that for you.","start":384.74503,"end":386.52502,"sentiment":"neutral","sentiment_score":0.02213281286614282},{"text":"Okay.","start":388.505,"end":389.005,"sentiment":"neutral","sentiment_score":0.01092745829373598}],"sentiment":"neutral","sentiment_score":0.015757424926215954,"num_words":11,"start":383.86502,"end":389.005},{"sentences":[{"text":"Well, hopefully, after after, I think it's the May 6, I'm just gonna say well, I've got a letter from my psychiatrist saying that I had a a medical episode due to anxiety and not knowing where I was gonna live.","start":389.86502,"end":405.59,"sentiment":"neutral","sentiment_score":-0.045753759445577136},{"text":"And, anyway, driver's license number is 133 54302.","start":405.59,"end":414.695,"sentiment":"neutral","sentiment_score":0.00947087595704943},{"text":"Ex expiry, 10/23/2026.","start":416.275,"end":420.215,"sentiment":"neutral","sentiment_score":0.019257215162118275},{"text":"It's New South Wales.","start":425.14,"end":426.1,"sentiment":"neutral","sentiment_score":0.008157395059242845},{"text":"Yes.","start":426.1,"end":426.6,"sentiment":"neutral","sentiment_score":0.32684850692749023}],"sentiment":"neutral","sentiment_score":-0.024261182402832468,"num_words":57,"start":389.86502,"end":426.6},{"sentences":[{"text":"Yes.","start":430.90002,"end":431.40002,"sentiment":"neutral","sentiment_score":0.03025449439883232},{"text":"Yep.","start":431.46002,"end":431.96002,"sentiment":"neutral","sentiment_score":0.02616947889328003},{"text":"The card number is 20626 58 218.","start":433.14,"end":443.135,"sentiment":"neutral","sentiment_score":0.0249797629990748},{"text":"Yes.","start":450.19,"end":450.43,"sentiment":"neutral","sentiment_score":0.295403391122818},{"text":"I've gotta represent myself on the sixth because my solicitor said, well, it's gonna cost you $6 for us to represent you.","start":450.43,"end":456.83,"sentiment":"neutral","sentiment_score":0.03324646536599506}],"sentiment":"neutral","sentiment_score":0.03931587323313579,"num_words":32,"start":430.90002,"end":456.83},{"sentences":[{"text":"And I said, don't worry about it.","start":456.83,"end":458.03,"sentiment":"neutral","sentiment_score":0.02484670387847083},{"text":"I can do it myself.","start":458.03,"end":459.09,"sentiment":"neutral","sentiment_score":0.037138867378234866},{"text":"And I've got nothing to hide.","start":459.31,"end":460.66998,"sentiment":"neutral","sentiment_score":-0.012106386634210745},{"text":"I've got a letter of apology for the and I said, look, I you know, there's not a day that goes by where I don't think about it.","start":460.66998,"end":467.535,"sentiment":"neutral","sentiment_score":-0.05211296597761767},{"text":"However, I had a medical episode, and I can't remember.","start":467.535,"end":471.155,"sentiment":"neutral","sentiment_score":-0.12779864221811293}],"sentiment":"neutral","sentiment_score":-0.04375297366641462,"num_words":56,"start":456.83,"end":471.155},{"sentences":[{"text":"Like, it's just one of those things.","start":471.375,"end":473.295,"sentiment":"neutral","sentiment_score":-0.102092017020498},{"text":"Like, because I'm walking forty minutes to the station every morning and forty minutes home every afternoon, I just think I only use my car to go to work and back.","start":473.295,"end":486.38998,"sentiment":"neutral","sentiment_score":-0.1527140297957005},{"text":"And it's affecting my work too because I usually being a DV person, I go to other agencies and I get fine, you know, women homes and kids schools and stuff.","start":486.38998,"end":498.005,"sentiment":"neutral","sentiment_score":-0.19566309932739503},{"text":"So it's affecting my work as 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back.","start":509.32,"end":518.355,"sentiment":"neutral","sentiment_score":-0.21041765368797563},{"text":"No.","start":525.69495,"end":526.19495,"sentiment":"neutral","sentiment_score":-0.17564746737480164},{"text":"Yeah.","start":533.11,"end":533.61,"sentiment":"neutral","sentiment_score":-0.10149583220481873},{"text":"Yeah.","start":535.43,"end":535.93,"sentiment":"neutral","sentiment_score":-0.056045353412628174}],"sentiment":"neutral","sentiment_score":-0.18162289261817932,"num_words":29,"start":507.0,"end":535.93},{"sentences":[{"text":"I know.","start":538.63,"end":539.11,"sentiment":"neutral","sentiment_score":-0.07730190455913544},{"text":"Well, when I I was looking up some stuff and they said, well, you can't.","start":539.11,"end":542.715,"sentiment":"neutral","sentiment_score":-0.1375115543603897},{"text":"Evicts them unless you've been to the tenancy board and you give them an eviction notice, but you can't just change the locks.","start":543.35504,"end":550.335,"sentiment":"neutral","sentiment_score":-0.20126599008622376},{"text":"And I'm thinking, well, he did.","start":551.275,"end":552.955,"sentiment":"neutral","sentiment_score":-0.10096470142404239},{"text":"That was it for fifteen years, and he changed the locks, and he got away with it.","start":552.955,"end":557.29504,"sentiment":"neutral","sentiment_score":-0.20018182607258067}],"sentiment":"neutral","sentiment_score":-0.17230593886167284,"num_words":63,"start":538.63,"end":557.29504},{"sentences":[{"text":"You know?","start":558.58997,"end":559.14996,"sentiment":"neutral","sentiment_score":-0.09501361474394798},{"text":"And my solicitor said, yeah.","start":559.14996,"end":561.31,"sentiment":"neutral","sentiment_score":-0.18528460264205932},{"text":"Oh, no.","start":561.31,"end":561.63,"sentiment":"negative","sentiment_score":-0.4604598581790924},{"text":"It's not gonna look good when you go to family 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he says to me, okay.","start":589.57996,"end":592.3,"sentiment":"neutral","sentiment_score":-0.2817313481460918},{"text":"So you've gotta pay excess of whatever to get your car fixed and the other person's car fixed.","start":592.3,"end":597.68,"sentiment":"neutral","sentiment_score":-0.32087915307945675}],"sentiment":"negative","sentiment_score":-0.33629237543791535,"num_words":80,"start":565.87,"end":597.68},{"sentences":[{"text":"It's gonna be I think my excess is fifth 1,500.","start":597.855,"end":600.89496,"sentiment":"neutral","sentiment_score":-0.29732131510972976},{"text":"And I'm thinking, I don't I don't have that money.","start":600.89496,"end":603.21497,"sentiment":"negative","sentiment_score":-0.44380776286125184},{"text":"Like, I don't you know?","start":603.21497,"end":606.175,"sentiment":"neutral","sentiment_score":-0.3234436511993408},{"text":"And I just yeah.","start":606.175,"end":607.635,"sentiment":"neutral","sentiment_score":-0.2416689768433571},{"text":"It just got a bit.","start":607.855,"end":609.235,"sentiment":"neutral","sentiment_score":-0.2789129614830017}],"sentiment":"negative","sentiment_score":-0.3349926397204399,"num_words":34,"start":597.855,"end":609.235},{"sentences":[{"text":"I'm sorry.","start":610.49,"end":611.13,"sentiment":"neutral","sentiment_score":-0.22763551026582715},{"text":"I'm rambling.","start":611.13,"end":611.77,"sentiment":"neutral","sentiment_score":-0.2218584567308426},{"text":"I've just had a bad morning.","start":611.77,"end":613.23,"sentiment":"neutral","sentiment_score":-0.1577740659316381},{"text":"I do.","start":616.89,"end":617.45,"sentiment":"neutral","sentiment_score":0.06836508587002754},{"text":"Yes.","start":617.45,"end":617.95,"sentiment":"neutral","sentiment_score":0.07595719397068024}],"sentiment":"neutral","sentiment_score":-0.1256111510671102,"num_words":13,"start":610.49,"end":617.95},{"sentences":[{"text":"Yes.","start":618.01,"end":618.25,"sentiment":"neutral","sentiment_score":0.08021371066570282},{"text":"Yes.","start":618.25,"end":618.57,"sentiment":"neutral","sentiment_score":0.0995391607284546},{"text":"Yes.","start":618.57,"end":618.89,"sentiment":"neutral","sentiment_score":0.11244864761829376},{"text":"So I'll just get that.","start":618.89,"end":620.43,"sentiment":"neutral","sentiment_score":0.127758626639843},{"text":"Yep.","start":633.755,"end":634.255,"sentiment":"neutral","sentiment_score":0.06027626246213913}],"sentiment":"neutral","sentiment_score":0.11014121274153392,"num_words":9,"start":618.01,"end":634.255},{"sentences":[{"text":"Yep.","start":635.675,"end":636.175,"sentiment":"neutral","sentiment_score":0.08354756236076355},{"text":"Mhmm.","start":641.16,"end":641.66,"sentiment":"neutral","sentiment_score":0.037814050912857056},{"text":"Yeah.","start":644.76,"end":645.16,"sentiment":"neutral","sentiment_score":0.053853705525398254},{"text":"Okay.","start":645.16,"end":645.66,"sentiment":"neutral","sentiment_score":0.06461398303508759},{"text":"Alright.","start":647.16,"end":647.66,"sentiment":"neutral","sentiment_score":0.06797868013381958}],"sentiment":"neutral","sentiment_score":0.0615615963935852,"num_words":5,"start":635.675,"end":647.66},{"sentences":[{"text":"Medicare card number is 2656 340597, reference one.","start":648.68,"end":658.16504,"sentiment":"neutral","sentiment_score":0.0254371864721179},{"text":"Expiry 06/31.","start":661.66504,"end":663.745,"sentiment":"neutral","sentiment_score":-0.0009920925367623568},{"text":"I'll have my son on there as well just in case I've done that.","start":663.745,"end":667.44,"sentiment":"neutral","sentiment_score":-0.013854927849024534},{"text":"I can't let go of that.","start":667.44,"end":668.74,"sentiment":"negative","sentiment_score":-0.37356361995140713},{"text":"It's green.","start":671.68,"end":672.5,"sentiment":"neutral","sentiment_score":0.029550475999712944}],"sentiment":"neutral","sentiment_score":-0.06796051409037318,"num_words":32,"start":648.68,"end":672.5},{"sentences":[{"text":"It's green.","start":672.72,"end":673.38,"sentiment":"neutral","sentiment_score":0.10053095221519469},{"text":"So in that email, it'll tell me how to how to send the form off.","start":679.59503,"end":683.935,"sentiment":"neutral","sentiment_score":0.10801034271717072},{"text":"I gotta sign it and then send it off to wherever you tell me to.","start":685.35504,"end":689.215,"sentiment":"neutral","sentiment_score":0.056764394293228784},{"text":"Please.","start":696.33,"end":696.83,"sentiment":"neutral","sentiment_score":0.01718679815530777},{"text":"Please.","start":697.29,"end":697.79,"sentiment":"neutral","sentiment_score":0.029151126742362976}],"sentiment":"neutral","sentiment_score":0.07997120248482507,"num_words":34,"start":672.72,"end":697.79},{"sentences":[{"text":"Yep.","start":701.13,"end":701.63,"sentiment":"neutral","sentiment_score":0.04289790242910385},{"text":"Send it send it back to you.","start":704.49,"end":706.08997,"sentiment":"neutral","sentiment_score":0.03606489886130605},{"text":"Yeah.","start":706.08997,"end":706.49,"sentiment":"neutral","sentiment_score":0.08368820697069168},{"text":"The the the the the more assistance I can get right now, the the more I appreciate it.","start":706.49,"end":711.985,"sentiment":"neutral","sentiment_score":0.15490783005952835},{"text":"Thank you so much.","start":711.985,"end":712.865,"sentiment":"positive","sentiment_score":0.5344687551259995}],"sentiment":"neutral","sentiment_score":0.1711373020324015,"num_words":31,"start":701.13,"end":712.865},{"sentences":[{"text":"You've been amazing.","start":712.865,"end":714.165,"sentiment":"positive","sentiment_score":0.5360657374064127},{"text":"All of you have been amazing from day one.","start":715.185,"end":718.885,"sentiment":"neutral","sentiment_score":0.2994188633229997},{"text":"Yep.","start":723.985,"end":724.485,"sentiment":"neutral","sentiment_score":0.08947887271642685},{"text":"Yep.","start":726.05,"end":726.55,"sentiment":"neutral","sentiment_score":0.036764957010746},{"text":"Yep.","start":731.49,"end":731.99,"sentiment":"neutral","sentiment_score":0.04539584740996361}],"sentiment":"neutral","sentiment_score":0.29830711061755816,"num_words":15,"start":712.865,"end":731.99},{"sentences":[{"text":"Yep.","start":735.17,"end":735.67,"sentiment":"neutral","sentiment_score":0.04729857295751572},{"text":"Yep.","start":736.37,"end":736.87,"sentiment":"neutral","sentiment_score":0.038149699568748474},{"text":"Okay.","start":740.175,"end":740.675,"sentiment":"neutral","sentiment_score":0.045938074588775635},{"text":"Yep.","start":745.21497,"end":745.71497,"sentiment":"neutral","sentiment_score":0.026941386982798576},{"text":"With with the address, I'm still waiting to I'm still, to this day, waiting for my pink sticker from Transport New South Wales with my new address.","start":746.415,"end":758.97,"sentiment":"neutral","sentiment_score":0.0219449277760254}],"sentiment":"neutral","sentiment_score":0.024220670453242717,"num_words":31,"start":735.17,"end":758.97},{"sentences":[{"text":"So it's gonna have the Frederick Place carriage on height address on it.","start":759.26996,"end":763.995,"sentiment":"neutral","sentiment_score":0.027517075793674357},{"text":"So so I'll take a selfie of that with my card and the back of the card.","start":765.755,"end":769.775,"sentiment":"neutral","sentiment_score":0.05597599990227643},{"text":"Yep.","start":776.315,"end":776.795,"sentiment":"neutral","sentiment_score":0.05088965222239494},{"text":"With just the front, and then I'll forward it to you.","start":776.795,"end":779.88,"sentiment":"neutral","sentiment_score":0.05908187952908603},{"text":"Yep.","start":782.36,"end":782.86,"sentiment":"neutral","sentiment_score":0.0688970685005188}],"sentiment":"neutral","sentiment_score":0.048348869283705256,"num_words":43,"start":759.26996,"end":782.86},{"sentences":[{"text":"Thank you so much.","start":790.44,"end":791.66003,"sentiment":"positive","sentiment_score":0.7455309927463531},{"text":"You guys you guys have been honestly amazing.","start":792.775,"end":795.91504,"sentiment":"positive","sentiment_score":0.8436811417341232},{"text":"Steve has spoken very highly of you when he recommended me, and you you've made the the the the the the process so much easier.","start":796.615,"end":809.42,"sentiment":"positive","sentiment_score":0.704571921825409},{"text":"And then, like, I was told, like, once this gets once this over and done with, then we'll talk about, I've already changed my beneficiaries.","start":811.95996,"end":821.975,"sentiment":"neutral","sentiment_score":0.1717608991265297},{"text":"He said we'll talk about, you know, how you want this done, how you want that done.","start":822.27496,"end":827.875,"sentiment":"neutral","sentiment_score":0.16370332942289464}],"sentiment":"positive","sentiment_score":0.4357322813777984,"num_words":79,"start":790.44,"end":827.875},{"sentences":[{"text":"I wanna increase my life insurance, but let's get this over and done with first.","start":827.875,"end":831.975,"sentiment":"neutral","sentiment_score":0.125333334505558},{"text":"And he was I keep thinking of Romy, and I don't know why.","start":834.14,"end":838.08,"sentiment":"neutral","sentiment_score":-0.03196311326554188},{"text":"And he said to me, look, you know, once we get this done, we can tackle the other stuff, and and and we'll get there.","start":841.5,"end":850.745,"sentiment":"neutral","sentiment_score":0.0751880119740963},{"text":"We'll get you super organized and but it's been such a wonderful experience dealing with you guys.","start":850.745,"end":858.58496,"sentiment":"positive","sentiment_score":0.622412704369601},{"text":"It's just been so much easier for me and I just wanna let you know that I'm very grateful.","start":858.58496,"end":864.03,"sentiment":"positive","sentiment_score":0.688693504584463}],"sentiment":"neutral","sentiment_score":0.30348733040305337,"num_words":89,"start":827.875,"end":864.03},{"sentences":[{"text":"Thank you.","start":868.65,"end":869.21,"sentiment":"positive","sentiment_score":0.3641449064016342},{"text":"So you're gonna send me that document?","start":869.21,"end":870.91,"sentiment":"neutral","sentiment_score":0.05689997811402593},{"text":"Okay.","start":872.97003,"end":873.47003,"sentiment":"neutral","sentiment_score":0.046208251267671585},{"text":"And I'll do a selfie of the front with me and the card, and then a photo of just the front of the card and the back of the card.","start":873.865,"end":880.28503,"sentiment":"neutral","sentiment_score":0.07215155201653639},{"text":"Okay.","start":881.78503,"end":882.265,"sentiment":"neutral","sentiment_score":0.1195371001958847}],"sentiment":"neutral","sentiment_score":0.0843141846722219,"num_words":41,"start":868.65,"end":882.265},{"sentences":[{"text":"Perfect.","start":882.265,"end":882.765,"sentiment":"neutral","sentiment_score":0.21907584369182587},{"text":"Mhmm.","start":900.26,"end":900.42,"sentiment":"neutral","sentiment_score":0.026967236772179604},{"text":"Alright.","start":900.42,"end":900.92,"sentiment":"neutral","sentiment_score":0.06926088035106659},{"text":"Thank you so much.","start":900.98,"end":902.055,"sentiment":"neutral","sentiment_score":0.22127046808600426},{"text":"Thank you so much.","start":902.135,"end":902.935,"sentiment":"neutral","sentiment_score":0.23238399252295494}],"sentiment":"neutral","sentiment_score":0.19362925484099172,"num_words":11,"start":882.265,"end":902.935},{"sentences":[{"text":"If I'm in doubt of anything, you know, I'm gonna be bothering you.","start":902.935,"end":905.995,"sentiment":"neutral","sentiment_score":-0.06463977923760048},{"text":"Alright.","start":909.175,"end":909.675,"sentiment":"neutral","sentiment_score":0.06400783360004425},{"text":"Thanks so much, sir.","start":910.695,"end":911.815,"sentiment":"neutral","sentiment_score":0.11799344047904015},{"text":"I I I appreciate your patience.","start":911.815,"end":913.915,"sentiment":"neutral","sentiment_score":0.10736643026272456},{"text":"Thank you.","start":916.375,"end":917.115,"sentiment":"neutral","sentiment_score":0.24805858731269836}],"sentiment":"neutral","sentiment_score":0.03215308544727472,"num_words":26,"start":902.935,"end":917.115},{"sentences":[{"text":"Thank you so much.","start":917.88,"end":919.10004,"sentiment":"neutral","sentiment_score":0.32432130724191666},{"text":"Thanks, Larissa.","start":919.56,"end":920.46,"sentiment":"neutral","sentiment_score":0.1782098300755024},{"text":"Have a good morning, and I'll speak to you soon.","start":920.52,"end":922.78,"sentiment":"positive","sentiment_score":0.672734934091568},{"text":"Alright.","start":924.52,"end":924.92004,"sentiment":"neutral","sentiment_score":0.14467036724090576},{"text":"Yeah.","start":924.92004,"end":925.32,"sentiment":"neutral","sentiment_score":0.13855314254760742}],"sentiment":"positive","sentiment_score":0.48134876332349247,"num_words":18,"start":917.88,"end":925.32},{"sentences":[{"text":"Bye.","start":925.32,"end":925.82,"sentiment":"neutral","sentiment_score":-0.11888838559389114}],"sentiment":"neutral","sentiment_score":-0.11888838559389114,"num_words":1,"start":925.32,"end":925.82}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. If you record your name and reason for calling, I'll see if this person is available.\n\nChannel 0: Arisa, ArcG Financial.\n\nChannel 1: Thanks. Please stay on the line. Hello. Patricia speaking.\n\nChannel 0: Hi, Patricia. Larissa from Arcview Financial. How are you going?\n\nChannel 1: Hi. I just had a bit of a cry.\n\nChannel 0: Oh, tell him what's up.\n\nChannel 1: I just got a I'm representing myself because when when my ex partner of fifteen years, I got back from overseas and he said, I've changed a lot. Just grab what you need and get out. And the police said, oh, well, it's a family law matter. We can't do anything. And I said, well, I need clothes.\n\nI need my personal documents. I need so I'm getting that paperwork. And on the way home after it I went to work the next day when I came out from overseas, and I was panicking about where I was gonna live because I couldn't get back in the house. And so now I'm in the process of just providing documentation that it needs and stuff, but it's just and plus work, and it's just like\n\nChannel 0: Overwhelming.\n\nChannel 1: it it is, and I'm doing it by myself. And I represent myself to get my license back, and I'll just say, yes. I had a medical. I got a letter from my psychiatrist saying that I had a medical episode because I was just in a panic thinking, well, what do I grab? Where am I gonna live?\n\nWhat am I gonna do? And I side swept a Hilux. So there was, like, white paint. My car was scratched. His car was scratched.\n\nAnd I've got to write a letter of apology to the magistrate saying, yes. I acknowledge that, you know, it could have been potentially dangerous and but I had a medical episode. I couldn't help it, like\n\nChannel 0: Yeah.\n\nChannel 1: but it's just, like, with work and that, like, I just think I can't think. I just can't think, and then work's just, like, pumping. You need this report, and you need that report, and you haven't done this, and you haven't done that. And I think, oh god. I'm just gonna anyway, so I've been coming to work early and just trying to get my reports done early.\n\nAnd, anyway, I'm just I'm just not coping.\n\nChannel 0: Yeah. Well, I've got everything sorted on this side so we can get the money, which is good.\n\nChannel 1: Oh, that that would be awesome. That was my other that was my other thing because, I mean, he was left with all the crockery. I had four crockery sets. We had cutlery, you know, a a double linen cupboard. I had to buy sheets.\n\nI had to buy towels. I had to buy a small electric fry pan because I don't have a stove at the granny flat. Cows, you know, like, it it it all it all adds up. And I'm thinking and meanwhile, this bastard is just sitting in this two story house with a house full of, you know, three fridges, a Weber, microwave, washing machine, dryer. And I'm struggling to borrow the landowner's washing machine because I can't afford to buy a washing machine.\n\nChannel 0: Yeah.\n\nChannel 1: But, anyway, everything happens for a reason, and I'll I'll get through it. I\n\nChannel 0: Yeah. You will, darling.\n\nChannel 1: yeah.\n\nChannel 0: Well, let's get these finances sorted. Now a couple of things I need, when I couldn't get them from the documents that you sent through to me originally, and I always wanna double check before\n\nChannel 1: Yep.\n\nChannel 0: I put down anything like that, is where you want your income paid. Now I have that the account is in your full name, Patricia Isabel Adarini.\n\nChannel 1: Yep.\n\nChannel 0: Correct? Cool.\n\nChannel 1: Yes. Yes. I have an a and zed account. I'll just get my wallet. And try and put on and I I'm also dealing with all my domestic violence clients, and and I've gotta put on a brave face and\n\nChannel 0: Price.\n\nChannel 1: and just go,\n\nChannel 0: Yeah.\n\nChannel 1: it's gonna be okay. You know? We'll work through it together and meanwhile, the tree's just falling apart. Let me get oh, I'm on my phone. Hang on a second.\n\nDid you want the BSP and account number?\n\nChannel 0: Yeah. I have them written down, but I wanna double check them because I don't wanna just in case\n\nChannel 1: No.\n\nChannel 0: when\n\nChannel 1: Of\n\nChannel 0: you\n\nChannel 1: course.\n\nChannel 0: filled out this document, you were in a fluster or whatever\n\nChannel 1: Yep.\n\nChannel 0: the case may\n\nChannel 1: Let\n\nChannel 0: be.\n\nChannel 1: me just I've got you on speaker. Can you hear me?\n\nChannel 0: Yeah. I got you cleared out and cleared out.\n\nChannel 1: Okay. So let me just get into my banking details. Oh my gosh. Oh, life puts you through some funny things sometimes.\n\nChannel 0: It does.\n\nChannel 1: I've got BSBO12874.\n\nChannel 0: Perfect.\n\nChannel 1: Account 291462108.\n\nChannel 0: Fantastic. That's what I have. Fantastic. Absolutely. Now the other thing I need is your driver's license number, either driver's license or Australian passport.\n\nSo I just need the full details for all of the license because what Australian\n\nChannel 1: Yep.\n\nChannel 0: Retirement Trust will do is they will electronically verify you yourself. The other\n\nChannel 1: Sure.\n\nChannel 0: option is is that you can get your driver's license\n\nChannel 1: Well, it's\n\nChannel 0: certified.\n\nChannel 1: suspended at the moment until October because of my medical episode because I have I had a massive anxiety attack.\n\nChannel 0: Yeah. That that's okay. You you still it's suspended from you being able to drive, but it's still an identity document unless they\n\nChannel 1: Oh,\n\nChannel 0: took\n\nChannel 1: okay.\n\nChannel 0: your ID off you. You should\n\nChannel 1: Okay.\n\nChannel 0: still it's still there.\n\nChannel 1: Yeah. Yeah. Yeah. Yep. Let me just get that for you.\n\nOkay. Well, hopefully, after after, I think it's the May 6, I'm just gonna say well, I've got a letter from my psychiatrist saying that I had a a medical episode due to anxiety and not knowing where I was gonna live. And, anyway, driver's license number is 133\n\nChannel 0: Yes.\n\nChannel 1: 54302.\n\nChannel 0: Perfect.\n\nChannel 1: Ex expiry, 10/23/2026.\n\nChannel 0: Amazing. And it's a New South Wales driver's license?\n\nChannel 1: It's New South Wales. Yes.\n\nChannel 0: Fantastic. And the other thing is is there's a card number that's I think it's\n\nChannel 1: Yes.\n\nChannel 0: on the back.\n\nChannel 1: Yep.\n\nChannel 0: Yeah.\n\nChannel 1: The card number is 20626\n\nChannel 0: Yep.\n\nChannel 1: 58\n\nChannel 0: Yep.\n\nChannel 1: 218.\n\nChannel 0: Fantastic. Amazing.\n\nChannel 1: Yes. I've gotta represent\n\nChannel 0: Yeah.\n\nChannel 1: myself on the sixth because my solicitor said, well, it's gonna cost you $6 for us to represent you. And I said, don't worry about it. I can do it myself. And I've got\n\nChannel 0: Yeah.\n\nChannel 1: nothing to hide. I've got a letter of apology for the and I said, look, I you know, there's not a day that goes by where I don't think about it. However, I had a medical episode, and I can't remember. Like, it's just one of those things. Like,\n\nChannel 0: Yeah.\n\nChannel 1: because I'm walking forty minutes to the station every morning and forty minutes home every afternoon, I just think I only use my car to go to work and back. And it's affecting my work too because I usually being a DV person, I go to other agencies and I get fine, you know, women homes and kids schools and stuff. So it's affecting my work as well. So I'm getting a letter of reference from my manager and\n\nChannel 0: To help\n\nChannel 1: from my psychiatrist as well. But it's just yeah. I'm\n\nChannel 0: Yeah.\n\nChannel 1: I'm just scared I'm just scared of standing in front of him and saying, well, please give me my license back.\n\nChannel 0: Yeah. But, look, you're not the first one to go through it,\n\nChannel 1: No.\n\nChannel 0: and and work licenses are very much much legitimately a thing. It was an accident, and it was not malicious\n\nChannel 1: Yeah.\n\nChannel 0: in nature. So I\n\nChannel 1: Yeah.\n\nChannel 0: I'm not a lawyer, but it should be okay.\n\nChannel 1: I know. Well, when I I was looking up some stuff and they said, well, you can't. Evicts them unless you've been to the tenancy board and you give them an eviction notice, but you can't just change the locks. And I'm thinking, well, he did. That was it for fifteen years, and he changed the locks, and he got away with it.\n\nChannel 0: Yeah.\n\nChannel 1: You know? And my solicitor said, yeah. Oh, no. It's not gonna look good when you go to family court. And I'm thinking, I don't care about family court.\n\nI'm thinking now. Like, you know, shouldn't he be shouldn't something be happening? Like, anyway, I'm saving up to and that's what I that's what I was panicking about financially because I've gotta get a storage unit for my personal\n\nChannel 0: All your\n\nChannel 1: things\n\nChannel 0: stuff.\n\nChannel 1: because I'm just in a granny flat at the moment. And and just pay like, if he says to me, okay. So you've gotta pay excess of whatever to get your car fixed and the other person's car fixed. It's gonna be I think my excess is fifth 1,500. And I'm thinking, I don't I don't have that money.\n\nLike, I don't you know? And I just yeah. It just got a bit. I'm sorry.\n\nChannel 0: No.\n\nChannel 1: I'm rambling. I've just had\n\nChannel 0: You're\n\nChannel 1: a bad\n\nChannel 0: okay.\n\nChannel 1: morning.\n\nChannel 0: Do you have your Medicare card? Do you have a Medicare card?\n\nChannel 1: I do. Yes. Yes. Yes. Yes.\n\nSo I'll just get that.\n\nChannel 0: And that will be everything. And then what I will do is I'm gonna email you this form fully completed. What you're going to do is you are going to print it. You're gonna sign the last page, and you are going\n\nChannel 1: Yep.\n\nChannel 0: to date the last page.\n\nChannel 1: Yep.\n\nChannel 0: And then there's a little, like, how to send us the form\n\nChannel 1: Mhmm.\n\nChannel 0: section, and you're gonna send that to\n\nChannel 1: Yeah. Okay. Alright. Medicare\n\nChannel 0: them.\n\nChannel 1: card number is 2656\n\nChannel 0: Yep.\n\nChannel 1: 340597, reference one.\n\nChannel 0: And expiry date?\n\nChannel 1: Expiry 06/31. I'll have my son on there as well just in case I've done that. I can't let go of that.\n\nChannel 0: No. That's okay. What color is your card\n\nChannel 1: It's\n\nChannel 0: as well?\n\nChannel 1: green. It's green.\n\nChannel 0: Great. Cool. Amazing. Alright. Fantastic.\n\nChannel 1: So in that email, it'll tell me how to how to send the form off.\n\nChannel 0: Yes.\n\nChannel 1: I gotta sign it and then send it off to wherever you tell me to.\n\nChannel 0: Yep. Yep. Unless would you like me to submit it, and you can just email it back to me?\n\nChannel 1: Please. Please.\n\nChannel 0: Okay. Done. So you're gonna you're gonna print it, sign,\n\nChannel 1: Yep.\n\nChannel 0: date, and scan it back to me.\n\nChannel 1: Send it send it back to you. Yeah. The the the the the more assistance I can get right now, the the more I appreciate it. Thank you so much. You've been amazing.\n\nChannel 0: That's okay.\n\nChannel 1: All of you have been amazing\n\nChannel 0: That's alright.\n\nChannel 1: from day one.\n\nChannel 0: Good. Now I have one last favor to ask you because I can certify\n\nChannel 1: Yep.\n\nChannel 0: your ID for you. If you are\n\nChannel 1: Yep.\n\nChannel 0: able to take a photo of the front of your driver's license, the back of your driver's license, and then take a photo\n\nChannel 1: Yep.\n\nChannel 0: of you with your driver's license up underneath your chin,\n\nChannel 1: Yep.\n\nChannel 0: like a selfie, and\n\nChannel 1: Yep.\n\nChannel 0: it's send them send those three photos to me in an email,\n\nChannel 1: Okay.\n\nChannel 0: I will certify your driver's license to submit with this application.\n\nChannel 1: Yep.\n\nChannel 0: K?\n\nChannel 1: With with the address, I'm still waiting to I'm still, to this day, waiting for my pink sticker from Transport\n\nChannel 0: That\n\nChannel 1: New\n\nChannel 0: main\n\nChannel 1: South\n\nChannel 0: roads.\n\nChannel 1: Wales with my\n\nChannel 0: That's\n\nChannel 1: new address. So it's gonna have the Frederick\n\nChannel 0: fine.\n\nChannel 1: Place carriage on height address\n\nChannel 0: That's\n\nChannel 1: on it.\n\nChannel 0: totally fine.\n\nChannel 1: So so I'll take a selfie of that with my card and the back of the card.\n\nChannel 0: Yep. So front of the card, back of the card, and then a selfie with the card as well with just the front.\n\nChannel 1: Yep. With just the front, and then I'll forward it to you.\n\nChannel 0: And then send those three photos to me,\n\nChannel 1: Yep.\n\nChannel 0: and then print, sign, date, and then scan this document back to me. It's coming to you right now.\n\nChannel 1: Thank you so much.\n\nChannel 0: That's okay.\n\nChannel 1: You guys you guys have been honestly amazing. Steve has spoken very highly of you when he recommended me, and you you've made the the the the the the process so much easier. And then, like, I was told, like, once this gets once this over and done with, then we'll talk about, I've already changed my beneficiaries. He said we'll talk about, you know, how you want this done, how you want that done. I wanna increase my life insurance, but let's get this over and done with first.\n\nAnd he was I keep thinking of Romy, and I don't know why. And he said to me, look, you know, once we get this done, we can tackle the other stuff, and\n\nChannel 0: Yeah.\n\nChannel 1: and and we'll get there. We'll get you super organized and but it's been such a wonderful experience dealing with you guys. It's just been so much easier for me and I just wanna let you know that I'm very grateful.\n\nChannel 0: I'm glad, and I'm more than happy to help.\n\nChannel 1: Thank you. So you're gonna send me that document?\n\nChannel 0: Yes.\n\nChannel 1: Okay. And I'll do a selfie of the front with me and the card, and then a photo of just the front of the card and the back of the card.\n\nChannel 0: Yes.\n\nChannel 1: Okay. Perfect.\n\nChannel 0: Perfect. You'll have the document with you in just a hot second. Just press send. K. Fantastic.\n\nOnce you send all that through to me, I'll get it all uploaded and lodged. Alright?\n\nChannel 1: Mhmm. Alright. Thank you so much. Thank you so much. If I'm in doubt of anything, you know, I'm gonna be bothering you.\n\nChannel 0: That's completely okay. Just give me a call, darling.\n\nChannel 1: Alright. Thanks\n\nChannel 0: Yeah. I'll\n\nChannel 1: so\n\nChannel 0: speak\n\nChannel 1: much,\n\nChannel 0: to you\n\nChannel 1: sir.\n\nChannel 0: soon.\n\nChannel 1: I I I appreciate your patience.\n\nChannel 0: No. Absolutely. All in a\n\nChannel 1: Thank\n\nChannel 0: day's\n\nChannel 1: you.\n\nChannel 0: job.\n\nChannel 1: Thank\n\nChannel 0: Bye,\n\nChannel 1: you\n\nChannel 0: darling.\n\nChannel 1: so much. Thanks, Larissa. Have a good morning, and I'll speak to you soon.\n\nChannel 0: Will do, Patricia. Bye.\n\nChannel 1: Alright. Yeah. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.24,"end":0.71999997,"sentiment":"neutral","sentiment_score":0.04526497051119805},{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.71999997,"end":5.06,"sentiment":"neutral","sentiment_score":0.03791452944278717}],"sentiment":"neutral","sentiment_score":0.03834690832916428,"channel":1,"num_words":17,"start":0.24,"end":5.06},{"sentences":[{"text":"Arisa, ArcG Financial.","start":8.0,"end":9.22,"sentiment":"neutral","sentiment_score":0.10056421409050624}],"sentiment":"neutral","sentiment_score":0.10056421409050624,"channel":0,"num_words":3,"start":8.0,"end":9.22},{"sentences":[{"text":"Thanks.","start":16.655,"end":17.135,"sentiment":"positive","sentiment_score":0.5070688724517822},{"text":"Please stay on the 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She struggles to borrow the homeowner's washing machine and needs the necessary information for her upcoming home visit. She is hesitant to provide personal information over the phone but is given instructions on how to send the completed form. The caller also expresses concerns about a medical episode affecting their work and worries about standing in front of their boss. The representative provides instructions on how to send the completed form and certify the caller's ID, and the caller plans to follow up with them."},"intents":{"segments":[{"text":"And I think, oh god. I'm just gonna anyway, so I've been coming to work early and just trying to get my reports done early.","start_word":354,"end_word":378,"intents":[{"intent":"Get reports done early","confidence_score":0.11656385}]},{"text":"Well, I've got everything sorted on this side so we can get the money, which is good.","start_word":388,"end_word":404,"intents":[{"intent":"Get money","confidence_score":0.63605374},{"intent":"Sort finances","confidence_score":0.6479731}]},{"text":"Now I have that the account is in your full name, Patricia Isabel Adarini. Yep. Correct? Cool.","start_word":603,"end_word":619,"intents":[{"intent":"Verify accounts","confidence_score":0.000048537706}]},{"text":"I have an a and zed account. I'll just get my wallet. And try and put on and I I'm also dealing with all my domestic violence clients, and and I've gotta put on a brave face and Price. and just go, Yeah.","start_word":622,"end_word":664,"intents":[{"intent":"Deal with domestic violence clients","confidence_score":0.4960012}]},{"text":"Did you want the BSP and account number? Yeah.","start_word":695,"end_word":703,"intents":[{"intent":"Check account status","confidence_score":0.00073552167}]},{"text":"So let me just get into my banking details. Oh my gosh.","start_word":765,"end_word":776,"intents":[{"intent":"Provide banking details","confidence_score":0.024392122}]},{"text":"Now the other thing I need is your driver's license number, either driver's license or Australian passport. So I just need the full details for all of the license because what Australian Yep. Retirement Trust will do is they will electronically verify you yourself. The other Sure.","start_word":801,"end_word":847,"intents":[{"intent":"Verify license","confidence_score":0.110187456},{"intent":"Provide driver's license number","confidence_score":0.28870705},{"intent":"Provide driver's license number","confidence_score":0.14231995}]},{"text":"And it's a New South Wales driver's license? It's New South Wales.","start_word":985,"end_word":996,"intents":[{"intent":"Confirm location","confidence_score":0.008855145}]},{"text":"I've gotta represent Yeah. myself on the sixth because my solicitor said, well, it's gonna cost you $6 for us to represent you. And I said, don't worry about it. I can do it myself.","start_word":1031,"end_word":1065,"intents":[{"intent":"Represent","confidence_score":0.19502954}]},{"text":"I'm just scared I'm just scared of standing in front of him and saying, well, please give me my license back. Yeah.","start_word":1212,"end_word":1233,"intents":[{"intent":"Request license back","confidence_score":0.06298331}]},{"text":"Well, when I I was looking up some stuff and they said, well, you can't. Evicts them unless you've been to the tenancy board and you give them an eviction notice, but you can't just change the locks.","start_word":1283,"end_word":1320,"intents":[{"intent":"Discuss eviction notices","confidence_score":0.0056776274}]},{"text":"That was it for fifteen years, and he changed the locks, and he got away with it. Yeah.","start_word":1328,"end_word":1345,"intents":[{"intent":"Provide insurance","confidence_score":0.004606359},{"intent":"Confirm insurance coverage","confidence_score":0.0018045463}]},{"text":"Do you have your Medicare card? Do you have a Medicare card? I do.","start_word":1504,"end_word":1517,"intents":[{"intent":"Request card information","confidence_score":0.0019425025}]},{"text":"And then what I will do is I'm gonna email you this form fully completed. What you're going to do is you are going to print it. You're gonna sign the last page, and you are going Yep. to date the last page. Yep. And then there's a little, like, how to send us the form Mhmm. section, and you're gonna send that to Yeah.","start_word":1532,"end_word":1596,"intents":[{"intent":"Send form","confidence_score":0.15259427}]},{"text":"So in that email, it'll tell me how to how to send the form off.","start_word":1653,"end_word":1667,"intents":[{"intent":"Send form","confidence_score":0.6158457},{"intent":"Submit form","confidence_score":0.17656113}]},{"text":"So in that email, it'll tell me how to how to send the form off. Yes.","start_word":1653,"end_word":1668,"intents":[{"intent":"Receive information","confidence_score":0.000045231583}]},{"text":"So in that email, it'll tell me how to how to send the form off. Yes. I gotta sign it and then send it off to wherever you tell me to. Yep.","start_word":1653,"end_word":1684,"intents":[{"intent":"Sign form","confidence_score":0.10480225}]},{"text":"Now I have one last favor to ask you because I can certify Yep. your ID for you. If you are Yep.","start_word":1770,"end_word":1791,"intents":[{"intent":"Certificate id","confidence_score":0.0032230844}]},{"text":"able to take a photo of the front of your driver's license, the back of your driver's license, and then take a photo Yep. of you with your driver's license up underneath your chin, Yep. like a selfie, and Yep. it's send them send those three photos to me in an email, Okay.","start_word":1792,"end_word":1844,"intents":[{"intent":"Send photos","confidence_score":0.20352197}]},{"text":"With with the address, I'm still waiting to I'm still, to this day, waiting for my pink sticker from Transport That New main South roads.","start_word":1858,"end_word":1882,"intents":[{"intent":"Confirm address","confidence_score":0.0015077328}]},{"text":"Steve has spoken very highly of you when he recommended me, and you you've made the the the the the the process so much easier.","start_word":2000,"end_word":2024,"intents":[{"intent":"Recommend and organize life insurance","confidence_score":0.0034291951}]},{"text":"So you're gonna send me that document? Yes. Okay.","start_word":2168,"end_word":2176,"intents":[{"intent":"Assist with document","confidence_score":0.009034154}]},{"text":"Just give me a call, darling. Alright.","start_word":2269,"end_word":2275,"intents":[{"intent":"Request call","confidence_score":0.016071105}]},{"text":"All in a Thank day's you. job.","start_word":2294,"end_word":2300,"intents":[{"intent":"Wish good day","confidence_score":0.016745536}]}]},"sentiments":{"segments":[{"text":"Hi. If you record your name and reason for calling, I'll see if this person is available. Arisa, ArcG Financial.","start_word":0,"end_word":19,"sentiment":"neutral","sentiment_score":0.05575220286846161},{"text":"Thanks.","start_word":20,"end_word":20,"sentiment":"positive","sentiment_score":0.5070688724517822},{"text":"Please stay on the line. Hello. Patricia speaking. Hi, Patricia. Larissa from Arcview Financial. How are you going? Hi.","start_word":21,"end_word":39,"sentiment":"neutral","sentiment_score":0.19635748863220215},{"text":"I just had a bit of a cry.","start_word":40,"end_word":47,"sentiment":"negative","sentiment_score":-0.36623844504356384},{"text":"Oh, tell him what's up. I just got a I'm representing myself because when when my ex partner of fifteen years, I got back from overseas and he said, I've changed a lot. Just grab what you need and get out. And the police said, oh, well, it's a family law matter.","start_word":48,"end_word":99,"sentiment":"neutral","sentiment_score":-0.24326008558273315},{"text":"We can't do anything.","start_word":100,"end_word":103,"sentiment":"negative","sentiment_score":-0.48452746868133545},{"text":"And I said, well, I need clothes. I need my personal documents. I need so I'm getting that paperwork.","start_word":104,"end_word":122,"sentiment":"neutral","sentiment_score":-0.1971123963594437},{"text":"And on the way home after it I went to work the next day when I came out from overseas, and I was panicking about where I was gonna live because I couldn't get back in the house. And so now I'm in the process of just providing documentation that it needs and stuff, but it's just and plus work, and it's just like Overwhelming. it it is, and I'm doing it by myself.","start_word":123,"end_word":196,"sentiment":"negative","sentiment_score":-0.3918885886669159},{"text":"And I represent myself to get my license back, and I'll just say, yes. I had a medical.","start_word":197,"end_word":214,"sentiment":"neutral","sentiment_score":-0.15850339829921722},{"text":"I got a letter from my psychiatrist saying that I had a medical episode because I was just in a panic thinking, well, what do I grab? Where am I gonna live?","start_word":215,"end_word":246,"sentiment":"negative","sentiment_score":-0.3672744929790497},{"text":"What am I gonna do? And I side swept a Hilux. So there was, like, white paint.","start_word":247,"end_word":263,"sentiment":"neutral","sentiment_score":-0.25599151849746704},{"text":"My car was scratched. His car was scratched.","start_word":264,"end_word":271,"sentiment":"negative","sentiment_score":-0.451524019241333},{"text":"And I've got to write a letter of apology to the magistrate saying, yes.","start_word":272,"end_word":285,"sentiment":"neutral","sentiment_score":-0.3024562895298004},{"text":"I acknowledge that, you know, it could have been potentially dangerous and but I had a medical episode.","start_word":286,"end_word":303,"sentiment":"negative","sentiment_score":-0.39288219809532166},{"text":"I couldn't help it, like Yeah.","start_word":304,"end_word":309,"sentiment":"neutral","sentiment_score":-0.3302866518497467},{"text":"but it's just, like, with work and that, like, I just think I can't think. I just can't think, and then work's just, like, pumping. You need this report, and you need that report, and you haven't done this, and you haven't done that. And I think, oh god. I'm just gonna anyway, so I've been coming to work early and just trying to get my reports done early. And, anyway, I'm just I'm just not coping.","start_word":310,"end_word":386,"sentiment":"negative","sentiment_score":-0.4088447972551569},{"text":"Yeah.","start_word":387,"end_word":387,"sentiment":"neutral","sentiment_score":-0.003733094781637192},{"text":"Well, I've got everything sorted on this side so we can get the money, which is good. Oh, that that would be awesome.","start_word":388,"end_word":410,"sentiment":"positive","sentiment_score":0.4297817051410675},{"text":"That was my other that was my other thing because, I mean, he was left with all the crockery. I had four crockery sets. We had cutlery, you know, a a double linen cupboard. I had to buy sheets. I had to buy towels. I had to buy a small electric fry pan because I don't have a stove at the granny flat. Cows, you know, like, it it it all it all adds up. And I'm thinking and meanwhile, this bastard is just sitting in this two story house with a house full of, you know, three fridges, a Weber, microwave, washing machine, dryer.","start_word":411,"end_word":515,"sentiment":"neutral","sentiment_score":-0.19145651161670685},{"text":"And I'm struggling to borrow the landowner's washing machine because I can't afford to buy a washing machine.","start_word":516,"end_word":533,"sentiment":"negative","sentiment_score":-0.421260118484497},{"text":"Yeah. But, anyway, everything happens for a reason, and I'll I'll get through it. I Yeah. You will, darling. yeah. Well, let's get these finances sorted. Now a couple of things I need, when I couldn't get them from the documents that you sent through to me originally, and I always wanna double check before Yep. I put down anything like that, is where you want your income paid. Now I have that the account is in your full name, Patricia Isabel Adarini. Yep. Correct? Cool. Yes. Yes. I have an a and zed account. I'll just get my wallet. And try and put on and I I'm also dealing with all my domestic violence clients, and and I've gotta put on a brave face and Price. and just go, Yeah. it's gonna be okay. You know? We'll work through it together and meanwhile, the tree's just falling apart. Let me get oh, I'm on my phone. Hang on a second. Did you want the BSP and account number? Yeah. I have them written down, but I wanna double check them because I don't wanna just in case No. when Of you course. filled out this document, you were in a fluster or whatever Yep. the case may Let be. me just I've got you on speaker. Can you hear me? Yeah. I got you cleared out and cleared out. Okay. So let me just get into my banking details. Oh my gosh. Oh, life puts you through some funny things sometimes. It does. I've got BSBO12874. Perfect. Account 291462108. Fantastic.","start_word":534,"end_word":794,"sentiment":"neutral","sentiment_score":-0.03401388595473036},{"text":"That's what I have. Fantastic. Absolutely.","start_word":795,"end_word":800,"sentiment":"positive","sentiment_score":0.4706857204437256},{"text":"Now the other thing I need is your driver's license number, either driver's license or Australian passport. So I just need the full details for all of the license because what Australian Yep. Retirement Trust will do is they will electronically verify you yourself. The other Sure. option is is that you can get your driver's license Well, it's certified. suspended at the moment until October because of my medical episode because I have I had a massive anxiety attack. Yeah. That that's okay. You you still it's suspended from you being able to drive, but it's still an identity document unless they Oh, took okay. your ID off you. You should Okay. still it's still there. Yeah. Yeah. Yeah. Yep. Let me just get that for you. Okay. Well, hopefully, after after, I think it's the May 6, I'm just gonna say well, I've got a letter from my psychiatrist saying that I had a a medical episode due to anxiety and not knowing where I was gonna live. And, anyway, driver's license number is 133 Yes. 54302. Perfect. Ex expiry, 10/23/2026. Amazing. And it's a New South Wales driver's license? It's New South Wales. Yes.","start_word":801,"end_word":997,"sentiment":"neutral","sentiment_score":-0.014142359044346109},{"text":"Fantastic.","start_word":998,"end_word":998,"sentiment":"positive","sentiment_score":0.690902054309845},{"text":"And the other thing is is there's a card number that's I think it's Yes. on the back. Yep. Yeah. The card number is 20626 Yep. 58 Yep. 218.","start_word":999,"end_word":1027,"sentiment":"neutral","sentiment_score":0.04737580195069313},{"text":"Fantastic. Amazing.","start_word":1028,"end_word":1029,"sentiment":"positive","sentiment_score":0.627960205078125},{"text":"Yes. I've gotta represent Yeah. myself on the sixth because my solicitor said, well, it's gonna cost you $6 for us to represent you. And I said, don't worry about it. I can do it myself. And I've got Yeah. nothing to hide. I've got a letter of apology for the and I said, look, I you know, there's not a day that goes by where I don't think about it. However, I had a medical episode, and I can't remember. Like, it's just one of those things. Like, Yeah. because I'm walking forty minutes to the station every morning and forty minutes home every afternoon, I just think I only use my car to go to work and back. And it's affecting my work too because I usually being a DV person, I go to other agencies and I get fine, you know, women homes and kids schools and stuff. So it's affecting my work as well. So I'm getting a letter of reference from my manager and To help from my psychiatrist as well. But it's just yeah. I'm Yeah. I'm just scared I'm just scared of standing in front of him and saying, well, please give me my license back. Yeah. But, look, you're not the first one to go through it, No. and and work licenses are very much much legitimately a thing. It was an accident, and it was not malicious Yeah. in nature. So I Yeah. I'm not a lawyer, but it should be okay. I know. Well, when I I was looking up some stuff and they said, well, you can't. Evicts them unless you've been to the tenancy board and you give them an eviction notice, but you can't just change the locks. And I'm thinking, well, he did. That was it for fifteen years, and he changed the locks, and he got away with it. Yeah. You know? And my solicitor said, yeah.","start_word":1030,"end_word":1351,"sentiment":"neutral","sentiment_score":-0.11847226904786153},{"text":"Oh, no. It's not gonna look good when you go to family court. And I'm thinking, I don't care about family court.","start_word":1352,"end_word":1373,"sentiment":"negative","sentiment_score":-0.5113403797149658},{"text":"I'm thinking now.","start_word":1374,"end_word":1376,"sentiment":"neutral","sentiment_score":-0.3155110776424408},{"text":"Like, you know, shouldn't he be shouldn't something be happening? Like, anyway, I'm saving up to and that's what I that's what I was panicking about financially because I've gotta get a storage unit for my personal All your things stuff. because I'm just in a granny flat at the moment.","start_word":1377,"end_word":1427,"sentiment":"negative","sentiment_score":-0.34590059518814087},{"text":"And and just pay like, if he says to me, okay. So you've gotta pay excess of whatever to get your car fixed and the other person's car fixed. It's gonna be I think my excess is fifth 1,500.","start_word":1428,"end_word":1466,"sentiment":"neutral","sentiment_score":-0.3003286123275757},{"text":"And I'm thinking, I don't I don't have that money.","start_word":1467,"end_word":1476,"sentiment":"negative","sentiment_score":-0.43807506561279297},{"text":"Like, I don't you know? And I just yeah. It just got a bit. I'm sorry. No. I'm rambling. I've just had You're a bad okay. morning. Do you have your Medicare card? Do you have a Medicare card? I do. Yes. Yes. Yes. Yes. So I'll just get that. And that will be everything. And then what I will do is I'm gonna email you this form fully completed. What you're going to do is you are going to print it. You're gonna sign the last page, and you are going Yep. to date the last page. Yep. And then there's a little, like, how to send us the form Mhmm. section, and you're gonna send that to Yeah. Okay. Alright. Medicare them. card number is 2656 Yep. 340597, reference one. And expiry date? Expiry 06/31. I'll have my son on there as well just in case I've done that.","start_word":1477,"end_word":1627,"sentiment":"neutral","sentiment_score":-0.0027574372943490744},{"text":"I can't let go of that.","start_word":1628,"end_word":1633,"sentiment":"negative","sentiment_score":-0.3608447313308716},{"text":"No. That's okay. What color is your card It's as well? green. It's green.","start_word":1634,"end_word":1647,"sentiment":"neutral","sentiment_score":0.022661722398230007},{"text":"Great. Cool. Amazing. Alright. Fantastic.","start_word":1648,"end_word":1652,"sentiment":"positive","sentiment_score":0.6740743517875671},{"text":"So in that email, it'll tell me how to how to send the form off. Yes. I gotta sign it and then send it off to wherever you tell me to. Yep. Yep. Unless would you like me to submit it, and you can just email it back to me? Please. Please. Okay. Done. So you're gonna you're gonna print it, sign, Yep. date, and scan it back to me. Send it send it back to you. Yeah. The the the the the more assistance I can get right now, the the more I appreciate it.","start_word":1653,"end_word":1748,"sentiment":"neutral","sentiment_score":0.06773124635219574},{"text":"Thank you so much. You've been amazing. That's okay.","start_word":1749,"end_word":1757,"sentiment":"positive","sentiment_score":0.471525639295578},{"text":"All of you have been amazing That's alright. from day one. Good. Now I have one last favor to ask you because I can certify Yep. your ID for you. If you are Yep. able to take a photo of the front of your driver's license, the back of your driver's license, and then take a photo Yep. of you with your driver's license up underneath your chin, Yep. like a selfie, and Yep. it's send them send those three photos to me in an email, Okay. I will certify your driver's license to submit with this application. Yep. K? With with the address, I'm still waiting to I'm still, to this day, waiting for my pink sticker from Transport That New main South roads. Wales with my That's new address. So it's gonna have the Frederick fine. Place carriage on height address That's on it. totally fine. So so I'll take a selfie of that with my card and the back of the card. Yep. So front of the card, back of the card, and then a selfie with the card as well with just the front. Yep. With just the front, and then I'll forward it to you. And then send those three photos to me, Yep. and then print, sign, date, and then scan this document back to me. It's coming to you right now.","start_word":1758,"end_word":1985,"sentiment":"neutral","sentiment_score":0.06298159151092957},{"text":"Thank you so much. That's okay. You guys you guys have been honestly amazing. Steve has spoken very highly of you when he recommended me, and you you've made the the the the the the process so much easier.","start_word":1986,"end_word":2024,"sentiment":"positive","sentiment_score":0.7155497670173645},{"text":"And then, like, I was told, like, once this gets once this over and done with, then we'll talk about, I've already changed my beneficiaries. He said we'll talk about, you know, how you want this done, how you want that done. I wanna increase my life insurance, but let's get this over and done with first. And he was I keep thinking of Romy, and I don't know why. And he said to me, look, you know, once we get this done, we can tackle the other stuff, and Yeah. and and we'll get there.","start_word":2025,"end_word":2120,"sentiment":"neutral","sentiment_score":0.10849642008543016},{"text":"We'll get you super organized and but it's been such a wonderful experience dealing with you guys. It's just been so much easier for me and I just wanna let you know that I'm very grateful. I'm glad, and I'm more than happy to help. Thank you.","start_word":2121,"end_word":2167,"sentiment":"positive","sentiment_score":0.66659015417099},{"text":"So you're gonna send me that document? Yes. Okay. And I'll do a selfie of the front with me and the card, and then a photo of just the front of the card and the back of the card. Yes. Okay. Perfect. Perfect. You'll have the document with you in just a hot second. Just press send. K. Fantastic. Once you send all that through to me, I'll get it all uploaded and lodged. Alright? Mhmm. Alright. Thank you so much. Thank you so much. If I'm in doubt of anything, you know, I'm gonna be bothering you. That's completely okay. Just give me a call, darling. Alright. Thanks Yeah. I'll so speak much, to you sir. soon. I I I appreciate your patience. No. Absolutely. All in a Thank day's you. job. Thank Bye, you darling. so much. Thanks, Larissa.","start_word":2168,"end_word":2308,"sentiment":"neutral","sentiment_score":0.11273302882909776},{"text":"Have a good morning, and I'll speak to you soon. Will do, Patricia.","start_word":2309,"end_word":2321,"sentiment":"positive","sentiment_score":0.5869511365890503},{"text":"Bye. Alright. Yeah. Bye.","start_word":2322,"end_word":2325,"sentiment":"neutral","sentiment_score":0.14974142611026764}],"average":{"sentiment":"neutral","sentiment_score":-0.0427867645245752}}}}