{"metadata":{"transaction_key":"deprecated","request_id":"019f596b-cc9c-7751-bf63-559fbd3f9e5a","sha256":"77c5e30b2186eb73b9c1e19819b4d79b5b0b1e1c4b7bc603495187965e2d3923","created":"2026-07-13T03:05:20.505Z","duration":8.567938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":37,"output_tokens":37},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":37,"output_tokens":4}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"This is Peter Fitzgibbon. Sorry I missed your call. Please leave a message, and I'll call you back as soon as I can. Thanks.","confidence":0.99902344,"words":[{"word":"this","start":0.16,"end":0.24,"confidence":0.54003906,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.05565621703863144},{"word":"is","start":0.24,"end":0.32,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.0476236455142498},{"word":"peter","start":0.32,"end":0.48,"confidence":0.7089844,"punctuated_word":"Peter","sentiment":"neutral","sentiment_score":0.05079427361488342},{"word":"fitzgibbon","start":0.48,"end":0.96,"confidence":0.97666013,"punctuated_word":"Fitzgibbon.","sentiment":"neutral","sentiment_score":0.0871986672282219},{"word":"sorry","start":0.96,"end":1.1999999,"confidence":0.9941406,"punctuated_word":"Sorry","sentiment":"neutral","sentiment_score":-0.2234295904636383},{"word":"i","start":1.1999999,"end":1.28,"confidence":0.52734375,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.37814170122146606},{"word":"missed","start":1.28,"end":1.52,"confidence":0.99902344,"punctuated_word":"missed","sentiment":"negative","sentiment_score":-0.49201521277427673},{"word":"your","start":1.52,"end":1.68,"confidence":0.99609375,"punctuated_word":"your","sentiment":"negative","sentiment_score":-0.35288554430007935},{"word":"call","start":1.68,"end":2.08,"confidence":1.0,"punctuated_word":"call.","sentiment":"negative","sentiment_score":-0.3461593985557556},{"word":"please","start":2.08,"end":2.32,"confidence":0.9970703,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.07857450842857361},{"word":"leave","start":2.32,"end":2.56,"confidence":0.99902344,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.020681753754615784},{"word":"a","start":2.56,"end":2.6399999,"confidence":0.9980469,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.05934111773967743},{"word":"message","start":2.6399999,"end":3.1399999,"confidence":0.9020996,"punctuated_word":"message,","sentiment":"neutral","sentiment_score":0.08627787977457047},{"word":"and","start":3.1999998,"end":3.4399998,"confidence":0.9941406,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.17788606882095337},{"word":"i'll","start":3.4399998,"end":3.52,"confidence":0.9880371,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.20550668239593503},{"word":"call","start":3.52,"end":3.6799998,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.12172940373420715},{"word":"you","start":3.6799998,"end":3.84,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.1716228574514389},{"word":"back","start":3.84,"end":4.0,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.15543346107006073},{"word":"as","start":4.0,"end":4.08,"confidence":0.99902344,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.11486004292964937},{"word":"soon","start":4.08,"end":4.3199997,"confidence":1.0,"punctuated_word":"soon","sentiment":"neutral","sentiment_score":0.12544924020767212},{"word":"as","start":4.3199997,"end":4.48,"confidence":1.0,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.12408262491226196},{"word":"i","start":4.48,"end":4.56,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.2728525996208191},{"word":"can","start":4.56,"end":4.88,"confidence":1.0,"punctuated_word":"can.","sentiment":"neutral","sentiment_score":0.21165001392364505},{"word":"thanks","start":4.88,"end":5.38,"confidence":0.99902344,"punctuated_word":"Thanks.","sentiment":"positive","sentiment_score":0.47636255621910095}],"paragraphs":{"transcript":"\nThis is Peter Fitzgibbon. Sorry I missed your call. Please leave a message, and I'll call you back as soon as I can. Thanks.","paragraphs":[{"sentences":[{"text":"This is Peter Fitzgibbon.","start":0.16,"end":0.96,"sentiment":"neutral","sentiment_score":0.06031820084899664},{"text":"Sorry I missed your call.","start":0.96,"end":2.08,"sentiment":"negative","sentiment_score":-0.3585262894630432},{"text":"Please leave a message, and I'll call you back as soon as I can.","start":2.08,"end":4.88,"sentiment":"neutral","sentiment_score":0.11491096392273903},{"text":"Thanks.","start":4.88,"end":5.38,"sentiment":"positive","sentiment_score":0.47636255621910095}],"sentiment":"neutral","sentiment_score":0.022239891967425745,"num_words":24,"start":0.16,"end":5.38}]}}]}],"paragraphs":{"transcript":"\nChannel 1: This is Peter Fitzgibbon. Sorry I missed your call. Please leave a message, and I'll call you back as soon as I can. Thanks.","paragraphs":[{"sentences":[{"text":"This is Peter Fitzgibbon.","start":0.16,"end":0.96,"sentiment":"neutral","sentiment_score":0.06031820084899664},{"text":"Sorry I missed your call.","start":0.96,"end":2.08,"sentiment":"negative","sentiment_score":-0.3585262894630432},{"text":"Please leave a message, and I'll call you back as soon as I can.","start":2.08,"end":4.88,"sentiment":"neutral","sentiment_score":0.11491096392273903},{"text":"Thanks.","start":4.88,"end":5.38,"sentiment":"positive","sentiment_score":0.47636255621910095}],"sentiment":"neutral","sentiment_score":0.022239891967425745,"channel":1,"num_words":24,"start":0.16,"end":5.38}]},"summary":{"result":"success","short":"This is Peter Fitzgibbon. Sorry I missed your call. Please leave a message, and I'll call you back as soon as I can. Thanks."},"intents":{"segments":[{"text":"Thanks.","start_word":23,"end_word":23,"intents":[{"intent":"Return call","confidence_score":0.0044950824}]}]},"sentiments":{"segments":[{"text":"This is Peter Fitzgibbon.","start_word":0,"end_word":3,"sentiment":"neutral","sentiment_score":0.07644648849964142},{"text":"Sorry I missed your call.","start_word":4,"end_word":8,"sentiment":"negative","sentiment_score":-0.3564651608467102},{"text":"Please leave a message, and I'll call you back as soon as I can.","start_word":9,"end_word":22,"sentiment":"neutral","sentiment_score":0.11886072158813477},{"text":"Thanks.","start_word":23,"end_word":23,"sentiment":"positive","sentiment_score":0.7150322198867798}],"average":{"sentiment":"neutral","sentiment_score":0.06254303133165515}}}}