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Jackie speaking.\n\nChannel 0: Oh, yes. Hi. Good day. I was actually trying to reach David.\n\nChannel 1: David Hama?\n\nChannel 0: Oh, yeah. That's\n\nChannel 1: Yeah.\n\nChannel 0: right. David Hammer.\n\nChannel 1: Yeah. He doesn't have a landline phone that I can transfer you through to. I can send him an email. Or do you have any of his contact details?\n\nChannel 0: I actually tried to call his number, but he didn't answer, which is why\n\nChannel 1: Yeah. See, that's I I yeah. I can't transfer you through. I can take your details down and send him an email if you'd like me to do that.\n\nChannel 0: oh, it's alright. You know, he's probably busy, but I'll try to call him back. I'm just, you know, trying to see if I can get to him by using this number. But\n\nChannel 1: Yeah. Yeah. No. Yeah. Unfortunately, he doesn't have a phone on his desk, so I can't can't transfer you through.\n\nChannel 0: It's alright. Well, thank you, though. I appreciate it. 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alright.","start":41.33,"end":42.29,"sentiment":"neutral","sentiment_score":-0.056434156373143196},{"text":"You know, he's probably busy, but I'll try to call him back.","start":42.29,"end":46.55,"sentiment":"neutral","sentiment_score":-0.10783077807476123},{"text":"I'm just, you know, trying to see if I can get to him by using this 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it.","start":62.34694,"end":63.38694,"sentiment":"positive","sentiment_score":0.4055413802464803},{"text":"You","start":63.38694,"end":63.626938,"sentiment":"neutral","sentiment_score":0.20613563060760495}],"sentiment":"neutral","sentiment_score":0.25657886900007726,"channel":0,"num_words":10,"start":60.66694,"end":63.626938},{"sentences":[{"text":"No","start":63.530003,"end":63.77,"sentiment":"neutral","sentiment_score":0.2630399763584137}],"sentiment":"neutral","sentiment_score":0.2630399763584137,"channel":1,"num_words":1,"start":63.530003,"end":63.77},{"sentences":[{"text":"take","start":63.626938,"end":63.86694,"sentiment":"neutral","sentiment_score":0.2657891809940338}],"sentiment":"neutral","sentiment_score":0.2657891809940338,"channel":0,"num_words":1,"start":63.626938,"end":63.86694},{"sentences":[{"text":"no problem.","start":63.77,"end":64.350006,"sentiment":"neutral","sentiment_score":0.2884089797735214}],"sentiment":"neutral","sentiment_score":0.2884089797735214,"channel":1,"num_words":2,"start":63.77,"end":64.350006},{"sentences":[{"text":"care.","start":63.86694,"end":64.36694,"sentiment":"neutral","sentiment_score":0.2732655107975006}],"sentiment":"neutral","sentiment_score":0.2732655107975006,"channel":0,"num_words":1,"start":63.86694,"end":64.36694},{"sentences":[{"text":"You too.","start":64.41,"end":65.15,"sentiment":"neutral","sentiment_score":0.259148508310318},{"text":"Thanks.","start":65.21,"end":65.71,"sentiment":"positive","sentiment_score":0.34867626428604126},{"text":"Bye.","start":66.25,"end":66.75,"sentiment":"neutral","sentiment_score":0.15162451565265656}],"sentiment":"neutral","sentiment_score":0.25464944913983345,"channel":1,"num_words":4,"start":64.41,"end":66.75}]},"summary":{"result":"success","short":"The customer is trying to reach David Hammer at E.... and the agent is unable to transfer him to his landline. The agent offers to send an email and asks for the customer's contact details so she can try to call him back. However, the customer explains that David is busy and cannot be reached, so the agent apologizes and ends the call."},"intents":{"segments":[{"text":"I was actually trying to reach David. David Hama? Oh, yeah.","start_word":9,"end_word":19,"intents":[{"intent":"Reach david hama","confidence_score":0.551772}]},{"text":"He doesn't have a landline phone that I can transfer you through to. I can send him an email. Or do you have any of his contact details?","start_word":26,"end_word":53,"intents":[{"intent":"Transfer call","confidence_score":0.46201384}]},{"text":"I can send him an email. Or do you have any of his contact details?","start_word":39,"end_word":53,"intents":[{"intent":"Send email","confidence_score":0.3671983}]}]},"sentiments":{"segments":[{"text":"TAE Aerospace. Jackie speaking. Oh, yes. Hi.","start_word":0,"end_word":6,"sentiment":"neutral","sentiment_score":0.09128796309232712},{"text":"Good day.","start_word":7,"end_word":8,"sentiment":"positive","sentiment_score":0.4468674063682556},{"text":"I was actually trying to reach David. David Hama? Oh, yeah. That's right. Yeah. David Hammer. Yeah. He doesn't have a landline phone that I can transfer you through to. I can send him an email. Or do you have any of his contact details? I actually tried to call his number, but he didn't answer, which is why Yeah. See, that's I I yeah. I can't transfer you through. I can take your details down and send him an email if you'd like me to do that. oh, it's alright. You know, he's probably busy, but I'll try to call him back. I'm just, you know, trying to see if I can get to him by using this number. But Yeah. Yeah. No. Yeah. Unfortunately, he doesn't have a phone on his desk, so I can't can't transfer you through. It's alright. Well, thank you, though.","start_word":9,"end_word":155,"sentiment":"neutral","sentiment_score":-0.06723297387361526},{"text":"I appreciate it.","start_word":156,"end_word":158,"sentiment":"positive","sentiment_score":0.40432268381118774},{"text":"You No take no problem. care. You too.","start_word":159,"end_word":166,"sentiment":"neutral","sentiment_score":0.27078700065612793},{"text":"Thanks.","start_word":167,"end_word":167,"sentiment":"positive","sentiment_score":0.34867626428604126},{"text":"Bye.","start_word":168,"end_word":168,"sentiment":"neutral","sentiment_score":0.20206940174102783}],"average":{"sentiment":"neutral","sentiment_score":-0.025226250859617275}}}}