{"metadata":{"transaction_key":"deprecated","request_id":"01a0a2ab-4f42-7852-90cf-9d0950408f98","sha256":"eb87e8455bb39bbf022457e4199c585603ee061558a6f7da7d3774595b526f5f","created":"2026-09-15T01:25:32.140Z","duration":8.783937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":31,"output_tokens":31},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":31,"output_tokens":5}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Hello. It's Freddie here from Access. I'm unavailable at the moment. Leave your number, and I'll call you back.","confidence":0.83984375,"words":[{"word":"hello","start":2.8799999,"end":3.36,"confidence":0.7246094,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.032241299748420715},{"word":"it's","start":3.36,"end":3.52,"confidence":0.97021484,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.0388835035264492},{"word":"freddie","start":3.52,"end":3.84,"confidence":0.14880371,"punctuated_word":"Freddie","sentiment":"neutral","sentiment_score":0.09064474701881409},{"word":"here","start":3.84,"end":4.0,"confidence":0.3635254,"punctuated_word":"here","sentiment":"neutral","sentiment_score":0.09114450961351396},{"word":"from","start":4.0,"end":4.24,"confidence":0.96533203,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.10362859070301056},{"word":"access","start":4.24,"end":4.74,"confidence":0.7110596,"punctuated_word":"Access.","sentiment":"neutral","sentiment_score":0.05133490264415741},{"word":"i'm","start":5.6,"end":5.8399997,"confidence":0.8925781,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.5396914482116699},{"word":"unavailable","start":5.8399997,"end":6.3199997,"confidence":0.56347656,"punctuated_word":"unavailable","sentiment":"negative","sentiment_score":-0.6650792956352234},{"word":"at","start":6.3199997,"end":6.3999996,"confidence":0.9667969,"punctuated_word":"at","sentiment":"negative","sentiment_score":-0.6478155851364136},{"word":"the","start":6.3999996,"end":6.48,"confidence":0.9980469,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.6667225360870361},{"word":"moment","start":6.48,"end":6.98,"confidence":0.83984375,"punctuated_word":"moment.","sentiment":"negative","sentiment_score":-0.5913144946098328},{"word":"leave","start":7.12,"end":7.3599997,"confidence":0.3737793,"punctuated_word":"Leave","sentiment":"negative","sentiment_score":-0.3366994559764862},{"word":"your","start":7.3599997,"end":7.52,"confidence":0.92822266,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.32538294792175293},{"word":"number","start":7.52,"end":7.8399997,"confidence":0.7973633,"punctuated_word":"number,","sentiment":"neutral","sentiment_score":-0.2696898877620697},{"word":"and","start":7.8399997,"end":8.0,"confidence":0.9941406,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.2084394544363022},{"word":"i'll","start":8.0,"end":8.16,"confidence":0.8149414,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.2565155625343323},{"word":"call","start":8.16,"end":8.24,"confidence":0.5136719,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.22501608729362488},{"word":"you","start":8.24,"end":8.4,"confidence":0.9951172,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.2242129147052765},{"word":"back","start":8.4,"end":8.783937,"confidence":0.99902344,"punctuated_word":"back.","sentiment":"neutral","sentiment_score":-0.15005770325660706}],"paragraphs":{"transcript":"\nHello. It's Freddie here from Access. I'm unavailable at the moment. Leave your number, and I'll call you back.","paragraphs":[{"sentences":[{"text":"Hello.","start":2.8799999,"end":3.36,"sentiment":"neutral","sentiment_score":0.032241299748420715},{"text":"It's Freddie here from Access.","start":3.36,"end":4.74,"sentiment":"neutral","sentiment_score":0.07512725070118904},{"text":"I'm unavailable at the moment.","start":5.6,"end":6.98,"sentiment":"negative","sentiment_score":-0.6221246719360352},{"text":"Leave your number, and I'll call you back.","start":7.12,"end":8.783937,"sentiment":"neutral","sentiment_score":-0.24950175173580647}],"sentiment":"neutral","sentiment_score":-0.24730314843748746,"num_words":19,"start":2.8799999,"end":8.783937}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello. It's Freddie here from Access. I'm unavailable at the moment. Leave your number, and I'll call you back.","paragraphs":[{"sentences":[{"text":"Hello.","start":2.8799999,"end":3.36,"sentiment":"neutral","sentiment_score":0.032241299748420715},{"text":"It's Freddie here from Access.","start":3.36,"end":4.74,"sentiment":"neutral","sentiment_score":0.07512725070118904},{"text":"I'm unavailable at the moment.","start":5.6,"end":6.98,"sentiment":"negative","sentiment_score":-0.6221246719360352},{"text":"Leave your number, and I'll call you back.","start":7.12,"end":8.783937,"sentiment":"neutral","sentiment_score":-0.24950175173580647}],"sentiment":"neutral","sentiment_score":-0.24730314843748746,"channel":1,"num_words":19,"start":2.8799999,"end":8.783937}]},"summary":{"result":"success","short":"Hello. It's Freddie here from Access. I'm unavailable at the moment. Leave your number, and I'll call you back."},"intents":{"segments":[{"text":"Leave your number, and I'll call you back.","start_word":11,"end_word":18,"intents":[{"intent":"Request call back","confidence_score":0.11874531}]}]},"sentiments":{"segments":[{"text":"Hello. It's Freddie here from Access.","start_word":0,"end_word":5,"sentiment":"neutral","sentiment_score":0.05998777598142624},{"text":"I'm unavailable at the moment.","start_word":6,"end_word":10,"sentiment":"negative","sentiment_score":-0.5976650714874268},{"text":"Leave your number, and I'll call you back.","start_word":11,"end_word":18,"sentiment":"neutral","sentiment_score":-0.25571179389953613}],"average":{"sentiment":"neutral","sentiment_score":-0.2319353780438823}}}}