{"metadata":{"transaction_key":"deprecated","request_id":"019f6e64-ee2d-7d30-b87e-338305510b77","sha256":"85d13462b23f46364fc9c85b8a2648507bea18caf866dbbb57036d73524a3e92","created":"2026-07-17T04:45:37.586Z","duration":37.94394,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":154,"output_tokens":70},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":168,"output_tokens":168},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":168,"output_tokens":7}},"results":{"channels":[{"alternatives":[{"transcript":"Hello? Hi, ma'am. Good afternoon. Is this miss Tracy Hunt in Seth? Oh, yes, ma'am. We are from TechnoONE, by the way, from Springfield, Brisbane. We wanted to reach out because we wanted to check if you need some IT improvements because we manage IT services. Yeah. You do. No problem. I thank you so much for your time, ma'am. Alright? You take care.","confidence":0.9970703,"words":[{"word":"hello","start":2.32,"end":2.72,"confidence":0.82177734,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.027376407757401463},{"word":"hi","start":2.72,"end":2.96,"confidence":0.9904785,"punctuated_word":"Hi,","sentiment":"neutral","sentiment_score":0.12429384887218475},{"word":"ma'am","start":2.96,"end":3.28,"confidence":0.9992676,"punctuated_word":"ma'am.","sentiment":"neutral","sentiment_score":0.16415037214756012},{"word":"good","start":3.28,"end":3.52,"confidence":1.0,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.33610889315605164},{"word":"afternoon","start":3.52,"end":4.02,"confidence":0.9995117,"punctuated_word":"afternoon.","sentiment":"neutral","sentiment_score":0.2713320255279541},{"word":"is","start":4.08,"end":4.24,"confidence":1.0,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.08307728916406631},{"word":"this","start":4.24,"end":4.48,"confidence":0.9970703,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.07424405962228775},{"word":"miss","start":4.48,"end":4.72,"confidence":0.98535156,"punctuated_word":"miss","sentiment":"neutral","sentiment_score":0.1264951378107071},{"word":"tracy","start":4.72,"end":5.22,"confidence":0.9506836,"punctuated_word":"Tracy","sentiment":"neutral","sentiment_score":0.08179811388254166},{"word":"hunt","start":5.6,"end":6.1,"confidence":0.9604492,"punctuated_word":"Hunt","sentiment":"neutral","sentiment_score":0.03965019807219505},{"word":"in","start":6.3999996,"end":6.8999996,"confidence":0.9165039,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.028658626601099968},{"word":"seth","start":7.12,"end":7.62,"confidence":0.6242676,"punctuated_word":"Seth?","sentiment":"neutral","sentiment_score":0.047934480011463165},{"word":"oh","start":8.24,"end":8.48,"confidence":0.9824219,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.05694132298231125},{"word":"yes","start":8.48,"end":8.72,"confidence":0.99658203,"punctuated_word":"yes,","sentiment":"neutral","sentiment_score":0.05184096097946167},{"word":"ma'am","start":8.72,"end":9.22,"confidence":1.0,"punctuated_word":"ma'am.","sentiment":"neutral","sentiment_score":0.08782179653644562},{"word":"we","start":9.84,"end":10.0,"confidence":0.5463867,"punctuated_word":"We","sentiment":"neutral","sentiment_score":0.053284548223018646},{"word":"are","start":10.0,"end":10.16,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.04436758533120155},{"word":"from","start":10.16,"end":10.4,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.0485214963555336},{"word":"technoone","start":10.4,"end":10.9,"confidence":0.7840576,"punctuated_word":"TechnoONE,","sentiment":"neutral","sentiment_score":0.04795222729444504},{"word":"by","start":11.04,"end":11.2,"confidence":1.0,"punctuated_word":"by","sentiment":"neutral","sentiment_score":0.0594208724796772},{"word":"the","start":11.2,"end":11.28,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.05422639846801758},{"word":"way","start":11.28,"end":11.759999,"confidence":0.9206543,"punctuated_word":"way,","sentiment":"neutral","sentiment_score":0.07134123146533966},{"word":"from","start":11.759999,"end":12.0,"confidence":0.9790039,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.04312993213534355},{"word":"springfield","start":12.0,"end":12.48,"confidence":0.9885254,"punctuated_word":"Springfield,","sentiment":"neutral","sentiment_score":0.04839666932821274},{"word":"brisbane","start":12.48,"end":12.98,"confidence":0.99853516,"punctuated_word":"Brisbane.","sentiment":"neutral","sentiment_score":0.060060787945985794},{"word":"we","start":13.04,"end":13.2,"confidence":1.0,"punctuated_word":"We","sentiment":"neutral","sentiment_score":0.05521085858345032},{"word":"wanted","start":13.2,"end":13.5199995,"confidence":1.0,"punctuated_word":"wanted","sentiment":"neutral","sentiment_score":0.05412690341472626},{"word":"to","start":13.5199995,"end":13.679999,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.06389323621988297},{"word":"reach","start":13.679999,"end":13.92,"confidence":1.0,"punctuated_word":"reach","sentiment":"neutral","sentiment_score":0.053149253129959106},{"word":"out","start":13.92,"end":14.0,"confidence":0.9194336,"punctuated_word":"out","sentiment":"neutral","sentiment_score":0.04523701220750809},{"word":"because","start":14.0,"end":14.32,"confidence":0.9707031,"punctuated_word":"because","sentiment":"neutral","sentiment_score":0.03858109936118126},{"word":"we","start":14.32,"end":14.48,"confidence":0.9580078,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.030692746862769127},{"word":"wanted","start":14.48,"end":14.799999,"confidence":1.0,"punctuated_word":"wanted","sentiment":"neutral","sentiment_score":0.03237246721982956},{"word":"to","start":14.799999,"end":14.955,"confidence":0.9375,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.03427703678607941},{"word":"check","start":14.955,"end":15.275,"confidence":1.0,"punctuated_word":"check","sentiment":"neutral","sentiment_score":0.054079312831163406},{"word":"if","start":15.275,"end":15.434999,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.01931312307715416},{"word":"you","start":15.434999,"end":15.675,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.020241983234882355},{"word":"need","start":15.675,"end":15.915,"confidence":0.99609375,"punctuated_word":"need","sentiment":"neutral","sentiment_score":0.014992231503129004},{"word":"some","start":15.915,"end":16.415,"confidence":1.0,"punctuated_word":"some","sentiment":"neutral","sentiment_score":0.014058701694011688},{"word":"it","start":16.715,"end":17.115,"confidence":1.0,"punctuated_word":"IT","sentiment":"neutral","sentiment_score":0.03470621258020401},{"word":"improvements","start":17.115,"end":17.615,"confidence":0.93359375,"punctuated_word":"improvements","sentiment":"neutral","sentiment_score":0.014081740751862526},{"word":"because","start":18.795,"end":19.115,"confidence":0.60546875,"punctuated_word":"because","sentiment":"neutral","sentiment_score":0.0012536738067865372},{"word":"we","start":19.115,"end":19.355,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.021006301045417786},{"word":"manage","start":19.355,"end":19.835,"confidence":0.9921875,"punctuated_word":"manage","sentiment":"neutral","sentiment_score":-0.018005091696977615},{"word":"it","start":19.835,"end":19.994999,"confidence":0.74316406,"punctuated_word":"IT","sentiment":"neutral","sentiment_score":-0.01509779877960682},{"word":"services","start":19.994999,"end":20.494999,"confidence":0.923584,"punctuated_word":"services.","sentiment":"neutral","sentiment_score":-0.030559245496988297},{"word":"yeah","start":24.634998,"end":24.955,"confidence":0.9770508,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.02634376659989357},{"word":"you","start":24.955,"end":25.195,"confidence":0.984375,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.022318070754408836},{"word":"do","start":25.195,"end":25.695,"confidence":0.99902344,"punctuated_word":"do.","sentiment":"neutral","sentiment_score":0.020961955189704895},{"word":"no","start":32.06894,"end":32.38894,"confidence":0.9951172,"punctuated_word":"No","sentiment":"positive","sentiment_score":0.3902276754379273},{"word":"problem","start":32.38894,"end":32.788937,"confidence":1.0,"punctuated_word":"problem.","sentiment":"positive","sentiment_score":0.4985771179199219},{"word":"i","start":32.788937,"end":32.948936,"confidence":0.7788086,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.4921768009662628},{"word":"thank","start":32.948936,"end":33.10894,"confidence":0.9921875,"punctuated_word":"thank","sentiment":"positive","sentiment_score":0.5536324381828308},{"word":"you","start":33.10894,"end":33.268936,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.6066814661026001},{"word":"so","start":33.268936,"end":33.42894,"confidence":1.0,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.6280623078346252},{"word":"much","start":33.42894,"end":33.58894,"confidence":1.0,"punctuated_word":"much","sentiment":"positive","sentiment_score":0.6717289090156555},{"word":"for","start":33.58894,"end":33.74894,"confidence":1.0,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.7214776873588562},{"word":"your","start":33.74894,"end":33.828938,"confidence":0.9941406,"punctuated_word":"your","sentiment":"positive","sentiment_score":0.6750528216362},{"word":"time","start":33.828938,"end":34.06894,"confidence":0.9941406,"punctuated_word":"time,","sentiment":"positive","sentiment_score":0.7397663593292236},{"word":"ma'am","start":34.06894,"end":34.22894,"confidence":0.99853516,"punctuated_word":"ma'am.","sentiment":"positive","sentiment_score":0.6771107912063599},{"word":"alright","start":34.22894,"end":34.54894,"confidence":0.95214844,"punctuated_word":"Alright?","sentiment":"neutral","sentiment_score":0.3157142400741577},{"word":"you","start":34.54894,"end":34.70894,"confidence":1.0,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.24795058369636536},{"word":"take","start":34.70894,"end":34.948936,"confidence":1.0,"punctuated_word":"take","sentiment":"neutral","sentiment_score":0.3326822817325592},{"word":"care","start":34.948936,"end":35.448936,"confidence":0.9995117,"punctuated_word":"care.","sentiment":"positive","sentiment_score":0.3413562774658203}],"paragraphs":{"transcript":"\nHello? Hi, ma'am. Good afternoon. Is this miss Tracy Hunt in Seth? Oh, yes, ma'am.\n\nWe are from TechnoONE, by the way, from Springfield, Brisbane. We wanted to reach out because we wanted to check if you need some IT improvements because we manage IT services. Yeah. You do. No problem.\n\nI thank you so much for your time, ma'am. Alright? You take care.","paragraphs":[{"sentences":[{"text":"Hello?","start":2.32,"end":2.72,"sentiment":"neutral","sentiment_score":0.027376407757401463},{"text":"Hi, ma'am.","start":2.72,"end":3.28,"sentiment":"neutral","sentiment_score":0.14422211050987244},{"text":"Good afternoon.","start":3.28,"end":4.02,"sentiment":"neutral","sentiment_score":0.30372045934200287},{"text":"Is this miss Tracy Hunt in Seth?","start":4.08,"end":7.62,"sentiment":"neutral","sentiment_score":0.06883684359490871},{"text":"Oh, yes, ma'am.","start":8.24,"end":9.22,"sentiment":"neutral","sentiment_score":0.06553469349940617}],"sentiment":"neutral","sentiment_score":0.10678156887491544,"num_words":15,"start":2.32,"end":9.22},{"sentences":[{"text":"We are from TechnoONE, by the way, from Springfield, Brisbane.","start":9.84,"end":12.98,"sentiment":"neutral","sentiment_score":0.053070174902677535},{"text":"We wanted to reach out because we wanted to check if you need some IT improvements because we manage IT services.","start":13.04,"end":20.494999,"sentiment":"neutral","sentiment_score":0.023599959821218534},{"text":"Yeah.","start":24.634998,"end":24.955,"sentiment":"neutral","sentiment_score":0.02634376659989357},{"text":"You do.","start":24.955,"end":25.695,"sentiment":"neutral","sentiment_score":0.021640012972056866},{"text":"No problem.","start":32.06894,"end":32.788937,"sentiment":"positive","sentiment_score":0.44440239667892456}],"sentiment":"neutral","sentiment_score":0.05513137475483947,"num_words":36,"start":9.84,"end":32.788937},{"sentences":[{"text":"I thank you so much for your time, ma'am.","start":32.788937,"end":34.22894,"sentiment":"positive","sentiment_score":0.6406321757369571},{"text":"Alright?","start":34.22894,"end":34.54894,"sentiment":"neutral","sentiment_score":0.3157142400741577},{"text":"You take care.","start":34.54894,"end":35.448936,"sentiment":"neutral","sentiment_score":0.3073297142982483}],"sentiment":"positive","sentiment_score":0.5387225357385782,"num_words":13,"start":32.788937,"end":35.448936}]}}]},{"alternatives":[{"transcript":"Hi. Speaking. It is? Yes. No. We yeah. We've we've finally got our own in house IT department which runs out of Sydney, which services the whole of the SaaS business. So, yeah, we're okay. Thank you so much. That's okay. Bye. You too. Bye.","confidence":0.9892578,"words":[{"word":"hi","start":0.16,"end":0.48,"confidence":0.48413086,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.027748001739382744},{"word":"speaking","start":0.48,"end":0.98,"confidence":0.9626465,"punctuated_word":"Speaking.","sentiment":"neutral","sentiment_score":0.020367879420518875},{"word":"it","start":6.56,"end":6.8799996,"confidence":0.9086914,"punctuated_word":"It","sentiment":"neutral","sentiment_score":0.0594789944589138},{"word":"is","start":6.8799996,"end":7.3799996,"confidence":0.87939453,"punctuated_word":"is?","sentiment":"neutral","sentiment_score":0.0691784992814064},{"word":"yes","start":8.48,"end":8.98,"confidence":0.9421387,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.09206829965114594},{"word":"no","start":19.005,"end":19.324999,"confidence":0.80810547,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.04000997543334961},{"word":"we","start":19.324999,"end":19.564999,"confidence":0.9667969,"punctuated_word":"We","sentiment":"neutral","sentiment_score":-0.02041884884238243},{"word":"yeah","start":20.525,"end":20.765,"confidence":0.98706055,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":0.01548716053366661},{"word":"we've","start":20.765,"end":21.085,"confidence":0.7036133,"punctuated_word":"We've","sentiment":"neutral","sentiment_score":0.033877529203891754},{"word":"we've","start":21.085,"end":21.404999,"confidence":0.8466797,"punctuated_word":"we've","sentiment":"neutral","sentiment_score":0.046529583632946014},{"word":"finally","start":21.404999,"end":21.904999,"confidence":0.40283203,"punctuated_word":"finally","sentiment":"neutral","sentiment_score":0.038564909249544144},{"word":"got","start":21.965,"end":22.204998,"confidence":0.9194336,"punctuated_word":"got","sentiment":"neutral","sentiment_score":0.05710964649915695},{"word":"our","start":22.204998,"end":22.445,"confidence":0.9921875,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.04878801107406616},{"word":"own","start":22.445,"end":22.845,"confidence":0.9970703,"punctuated_word":"own","sentiment":"neutral","sentiment_score":0.05423185974359512},{"word":"in","start":22.845,"end":23.005,"confidence":0.984375,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.04707764834165573},{"word":"house","start":23.005,"end":23.404999,"confidence":0.9921875,"punctuated_word":"house","sentiment":"neutral","sentiment_score":0.06281081587076187},{"word":"it","start":23.404999,"end":23.884998,"confidence":0.97265625,"punctuated_word":"IT","sentiment":"neutral","sentiment_score":0.02959769405424595},{"word":"department","start":23.884998,"end":24.365,"confidence":0.9536133,"punctuated_word":"department","sentiment":"neutral","sentiment_score":0.03975432366132736},{"word":"which","start":24.365,"end":24.525,"confidence":0.71484375,"punctuated_word":"which","sentiment":"neutral","sentiment_score":0.03064421564340591},{"word":"runs","start":24.525,"end":24.845,"confidence":0.9980469,"punctuated_word":"runs","sentiment":"neutral","sentiment_score":0.02371947653591633},{"word":"out","start":24.845,"end":25.085,"confidence":0.9892578,"punctuated_word":"out","sentiment":"neutral","sentiment_score":0.02073538675904274},{"word":"of","start":25.085,"end":25.44,"confidence":0.9921875,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.02424165979027748},{"word":"sydney","start":26.08,"end":26.4,"confidence":0.84765625,"punctuated_word":"Sydney,","sentiment":"neutral","sentiment_score":0.03112733364105225},{"word":"which","start":26.4,"end":26.9,"confidence":0.9980469,"punctuated_word":"which","sentiment":"neutral","sentiment_score":0.03290954977273941},{"word":"services","start":27.28,"end":27.6,"confidence":0.7128906,"punctuated_word":"services","sentiment":"neutral","sentiment_score":0.02097184583544731},{"word":"the","start":27.6,"end":27.76,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.029160266742110252},{"word":"whole","start":27.76,"end":28.0,"confidence":1.0,"punctuated_word":"whole","sentiment":"neutral","sentiment_score":0.0384572334587574},{"word":"of","start":28.0,"end":28.08,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.05110050365328789},{"word":"the","start":28.08,"end":28.24,"confidence":0.99121094,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.04137270897626877},{"word":"saas","start":28.24,"end":28.64,"confidence":0.69051105,"punctuated_word":"SaaS","sentiment":"neutral","sentiment_score":0.05454882234334946},{"word":"business","start":28.64,"end":29.12,"confidence":0.93603516,"punctuated_word":"business.","sentiment":"neutral","sentiment_score":0.04721210151910782},{"word":"so","start":29.12,"end":29.62,"confidence":0.9135742,"punctuated_word":"So,","sentiment":"neutral","sentiment_score":0.11311499774456024},{"word":"yeah","start":29.84,"end":30.08,"confidence":0.9946289,"punctuated_word":"yeah,","sentiment":"neutral","sentiment_score":0.16291646659374237},{"word":"we're","start":30.08,"end":30.32,"confidence":0.986084,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":0.19222745299339297},{"word":"okay","start":30.32,"end":30.720001,"confidence":0.9995117,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":0.21046282351017},{"word":"thank","start":30.720001,"end":30.880001,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.635498583316803},{"word":"you","start":30.880001,"end":31.04,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.6943292617797852},{"word":"so","start":31.04,"end":31.28,"confidence":1.0,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.6696807146072388},{"word":"much","start":31.28,"end":31.78,"confidence":1.0,"punctuated_word":"much.","sentiment":"positive","sentiment_score":0.6033535003662109},{"word":"that's","start":34.64,"end":34.88,"confidence":0.9970703,"punctuated_word":"That's","sentiment":"positive","sentiment_score":0.36457133293151855},{"word":"okay","start":34.88,"end":35.28,"confidence":0.99853516,"punctuated_word":"okay.","sentiment":"positive","sentiment_score":0.3761161267757416},{"word":"bye","start":35.28,"end":35.68,"confidence":0.9995117,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.22299031913280487},{"word":"you","start":35.68,"end":35.92,"confidence":1.0,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.20774371922016144},{"word":"too","start":35.92,"end":36.24,"confidence":0.9980469,"punctuated_word":"too.","sentiment":"neutral","sentiment_score":0.17352020740509033},{"word":"bye","start":36.24,"end":36.74,"confidence":0.9995117,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.0913003236055374}],"paragraphs":{"transcript":"\nHi. Speaking. It is? Yes. No.\n\nWe yeah. We've we've finally got our own in house IT department which runs out of Sydney, which services the whole of the SaaS business. So, yeah, we're okay. Thank you so much. That's okay.\n\nBye. You too. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.16,"end":0.48,"sentiment":"neutral","sentiment_score":0.027748001739382744},{"text":"Speaking.","start":0.48,"end":0.98,"sentiment":"neutral","sentiment_score":0.020367879420518875},{"text":"It is?","start":6.56,"end":7.3799996,"sentiment":"neutral","sentiment_score":0.0643287468701601},{"text":"Yes.","start":8.48,"end":8.98,"sentiment":"neutral","sentiment_score":0.09206829965114594},{"text":"No.","start":19.005,"end":19.324999,"sentiment":"neutral","sentiment_score":-0.04000997543334961}],"sentiment":"neutral","sentiment_score":0.03813861651966969,"num_words":6,"start":0.16,"end":19.324999},{"sentences":[{"text":"We yeah.","start":19.324999,"end":20.765,"sentiment":"neutral","sentiment_score":-0.00246584415435791},{"text":"We've we've finally got our own in house IT department which runs out of Sydney, which services the whole of the SaaS business.","start":20.765,"end":29.12,"sentiment":"neutral","sentiment_score":0.03932796200008496},{"text":"So, yeah, we're okay.","start":29.12,"end":30.720001,"sentiment":"neutral","sentiment_score":0.16968043521046638},{"text":"Thank you so much.","start":30.720001,"end":31.78,"sentiment":"positive","sentiment_score":0.6507155150175095},{"text":"That's okay.","start":34.64,"end":35.28,"sentiment":"positive","sentiment_score":0.37034372985363007}],"sentiment":"neutral","sentiment_score":0.1406252199517829,"num_words":35,"start":19.324999,"end":35.28},{"sentences":[{"text":"Bye.","start":35.28,"end":35.68,"sentiment":"neutral","sentiment_score":0.22299031913280487},{"text":"You too.","start":35.68,"end":36.24,"sentiment":"neutral","sentiment_score":0.19063196331262589},{"text":"Bye.","start":36.24,"end":36.74,"sentiment":"neutral","sentiment_score":0.0913003236055374}],"sentiment":"neutral","sentiment_score":0.1738886423408985,"num_words":4,"start":35.28,"end":36.74}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. Speaking.\n\nChannel 0: Hello? Hi, ma'am. Good afternoon. Is this miss Tracy Hunt in\n\nChannel 1: It is?\n\nChannel 0: Seth? Oh,\n\nChannel 1: Yes.\n\nChannel 0: yes, ma'am. We are from TechnoONE, by the way, from Springfield, Brisbane. We wanted to reach out because we wanted to check if you need some IT improvements because\n\nChannel 1: No.\n\nChannel 0: we\n\nChannel 1: We\n\nChannel 0: manage IT services.\n\nChannel 1: yeah. We've we've finally got our own in house IT department which runs\n\nChannel 0: Yeah.\n\nChannel 1: out\n\nChannel 0: You\n\nChannel 1: of\n\nChannel 0: do.\n\nChannel 1: Sydney, which services the whole of the SaaS business. So, yeah, we're okay. Thank you so much.\n\nChannel 0: No problem. I thank you so much for your time, ma'am. Alright? You\n\nChannel 1: That's\n\nChannel 0: take\n\nChannel 1: okay.\n\nChannel 0: care.\n\nChannel 1: Bye. You too. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.16,"end":0.48,"sentiment":"neutral","sentiment_score":0.027748001739382744},{"text":"Speaking.","start":0.48,"end":0.98,"sentiment":"neutral","sentiment_score":0.020367879420518875}],"sentiment":"neutral","sentiment_score":0.02405794057995081,"channel":1,"num_words":2,"start":0.16,"end":0.98},{"sentences":[{"text":"Hello?","start":2.32,"end":2.72,"sentiment":"neutral","sentiment_score":0.027376407757401463},{"text":"Hi, ma'am.","start":2.72,"end":3.28,"sentiment":"neutral","sentiment_score":0.14422211050987244},{"text":"Good afternoon.","start":3.28,"end":4.02,"sentiment":"neutral","sentiment_score":0.30372045934200287},{"text":"Is this miss Tracy Hunt in","start":4.08,"end":6.8999996,"sentiment":"neutral","sentiment_score":0.07232057085881631}],"sentiment":"neutral","sentiment_score":0.12338045205582272,"channel":0,"num_words":11,"start":2.32,"end":6.8999996},{"sentences":[{"text":"It is?","start":6.56,"end":7.3799996,"sentiment":"neutral","sentiment_score":0.0643287468701601}],"sentiment":"neutral","sentiment_score":0.0643287468701601,"channel":1,"num_words":2,"start":6.56,"end":7.3799996},{"sentences":[{"text":"Seth?","start":7.12,"end":7.62,"sentiment":"neutral","sentiment_score":0.047934480011463165},{"text":"Oh,","start":8.24,"end":8.48,"sentiment":"neutral","sentiment_score":0.05694132298231125}],"sentiment":"neutral","sentiment_score":0.05243790149688721,"channel":0,"num_words":2,"start":7.12,"end":8.48},{"sentences":[{"text":"Yes.","start":8.48,"end":8.98,"sentiment":"neutral","sentiment_score":0.09206829965114594}],"sentiment":"neutral","sentiment_score":0.09206829965114594,"channel":1,"num_words":1,"start":8.48,"end":8.98},{"sentences":[{"text":"yes, ma'am.","start":8.48,"end":9.22,"sentiment":"neutral","sentiment_score":0.06983137875795364},{"text":"We are from TechnoONE, by the way, from Springfield, Brisbane.","start":9.84,"end":12.98,"sentiment":"neutral","sentiment_score":0.053070174902677535},{"text":"We wanted to reach out because we wanted to check if you need some IT improvements because","start":13.04,"end":19.115,"sentiment":"neutral","sentiment_score":0.03413338783909293}],"sentiment":"neutral","sentiment_score":0.04312524482094009,"channel":0,"num_words":29,"start":8.48,"end":19.115},{"sentences":[{"text":"No.","start":19.005,"end":19.324999,"sentiment":"neutral","sentiment_score":-0.04000997543334961}],"sentiment":"neutral","sentiment_score":-0.04000997543334961,"channel":1,"num_words":1,"start":19.005,"end":19.324999},{"sentences":[{"text":"we","start":19.115,"end":19.355,"sentiment":"neutral","sentiment_score":-0.021006301045417786}],"sentiment":"neutral","sentiment_score":-0.021006301045417786,"channel":0,"num_words":1,"start":19.115,"end":19.355},{"sentences":[{"text":"We","start":19.324999,"end":19.564999,"sentiment":"neutral","sentiment_score":-0.02041884884238243}],"sentiment":"neutral","sentiment_score":-0.02041884884238243,"channel":1,"num_words":1,"start":19.324999,"end":19.564999},{"sentences":[{"text":"manage IT services.","start":19.355,"end":20.494999,"sentiment":"neutral","sentiment_score":-0.02122071199119091}],"sentiment":"neutral","sentiment_score":-0.02122071199119091,"channel":0,"num_words":3,"start":19.355,"end":20.494999},{"sentences":[{"text":"yeah.","start":20.525,"end":20.765,"sentiment":"neutral","sentiment_score":0.01548716053366661},{"text":"We've we've finally got our own in house IT department which runs","start":20.765,"end":24.845,"sentiment":"neutral","sentiment_score":0.042725476125876106}],"sentiment":"neutral","sentiment_score":0.040630221080321535,"channel":1,"num_words":13,"start":20.525,"end":24.845},{"sentences":[{"text":"Yeah.","start":24.634998,"end":24.955,"sentiment":"neutral","sentiment_score":0.02634376659989357}],"sentiment":"neutral","sentiment_score":0.02634376659989357,"channel":0,"num_words":1,"start":24.634998,"end":24.955},{"sentences":[{"text":"out","start":24.845,"end":25.085,"sentiment":"neutral","sentiment_score":0.02073538675904274}],"sentiment":"neutral","sentiment_score":0.02073538675904274,"channel":1,"num_words":1,"start":24.845,"end":25.085},{"sentences":[{"text":"You","start":24.955,"end":25.195,"sentiment":"neutral","sentiment_score":0.022318070754408836}],"sentiment":"neutral","sentiment_score":0.022318070754408836,"channel":0,"num_words":1,"start":24.955,"end":25.195},{"sentences":[{"text":"of","start":25.085,"end":25.44,"sentiment":"neutral","sentiment_score":0.02424165979027748}],"sentiment":"neutral","sentiment_score":0.02424165979027748,"channel":1,"num_words":1,"start":25.085,"end":25.44},{"sentences":[{"text":"do.","start":25.195,"end":25.695,"sentiment":"neutral","sentiment_score":0.020961955189704895}],"sentiment":"neutral","sentiment_score":0.020961955189704895,"channel":0,"num_words":1,"start":25.195,"end":25.695},{"sentences":[{"text":"Sydney, which services the whole of the SaaS business.","start":26.08,"end":29.12,"sentiment":"neutral","sentiment_score":0.038540040660235614},{"text":"So, yeah, we're okay.","start":29.12,"end":30.720001,"sentiment":"neutral","sentiment_score":0.16968043521046638},{"text":"Thank you so much.","start":30.720001,"end":31.78,"sentiment":"positive","sentiment_score":0.6507155150175095}],"sentiment":"neutral","sentiment_score":0.21343789216788375,"channel":1,"num_words":17,"start":26.08,"end":31.78},{"sentences":[{"text":"No problem.","start":32.06894,"end":32.788937,"sentiment":"positive","sentiment_score":0.44440239667892456},{"text":"I thank you so much for your time, ma'am.","start":32.788937,"end":34.22894,"sentiment":"positive","sentiment_score":0.6406321757369571},{"text":"Alright?","start":34.22894,"end":34.54894,"sentiment":"neutral","sentiment_score":0.3157142400741577},{"text":"You","start":34.54894,"end":34.70894,"sentiment":"neutral","sentiment_score":0.24795058369636536}],"sentiment":"positive","sentiment_score":0.5552430152893066,"channel":0,"num_words":13,"start":32.06894,"end":34.70894},{"sentences":[{"text":"That's","start":34.64,"end":34.88,"sentiment":"positive","sentiment_score":0.36457133293151855}],"sentiment":"positive","sentiment_score":0.36457133293151855,"channel":1,"num_words":1,"start":34.64,"end":34.88},{"sentences":[{"text":"take","start":34.70894,"end":34.948936,"sentiment":"neutral","sentiment_score":0.3326822817325592}],"sentiment":"neutral","sentiment_score":0.3326822817325592,"channel":0,"num_words":1,"start":34.70894,"end":34.948936},{"sentences":[{"text":"okay.","start":34.88,"end":35.28,"sentiment":"positive","sentiment_score":0.3761161267757416}],"sentiment":"positive","sentiment_score":0.3761161267757416,"channel":1,"num_words":1,"start":34.88,"end":35.28},{"sentences":[{"text":"care.","start":34.948936,"end":35.448936,"sentiment":"positive","sentiment_score":0.3413562774658203}],"sentiment":"positive","sentiment_score":0.3413562774658203,"channel":0,"num_words":1,"start":34.948936,"end":35.448936},{"sentences":[{"text":"Bye.","start":35.28,"end":35.68,"sentiment":"neutral","sentiment_score":0.22299031913280487},{"text":"You too.","start":35.68,"end":36.24,"sentiment":"neutral","sentiment_score":0.19063196331262589},{"text":"Bye.","start":36.24,"end":36.74,"sentiment":"neutral","sentiment_score":0.0913003236055374}],"sentiment":"neutral","sentiment_score":0.1738886423408985,"channel":1,"num_words":4,"start":35.28,"end":36.74}]},"summary":{"result":"success","short":"An IT representative from TechnoONE is calling a woman named Tracy Hunt to ask if she needs any IT improvements and if she needs any help with the whole SaaS business. The representative explains that they manage IT services and they have their own IT department. The call ends with the representative thanking the woman for her time and saying goodbye."},"intents":{"segments":[{"text":"We wanted to reach out because we wanted to check if you need some IT improvements because No.","start_word":30,"end_word":47,"intents":[{"intent":"Check IT needs and services","confidence_score":0.0002262273}]}]},"sentiments":{"segments":[{"text":"Hi. Speaking. Hello? Hi, ma'am. Good afternoon. Is this miss Tracy Hunt in It is? Seth? Oh, yes, Yes. ma'am. We are from TechnoONE, by the way, from Springfield, Brisbane. We wanted to reach out because we wanted to check if you need some IT improvements because No. we We manage IT services. yeah. We've we've finally got our own in house IT department which runs Yeah. out You of do. Sydney, which services the whole of the SaaS business. So, yeah, we're okay.","start_word":0,"end_word":83,"sentiment":"neutral","sentiment_score":0.06101003289222717},{"text":"Thank you so much. No problem. I thank you so much for your time, ma'am.","start_word":84,"end_word":98,"sentiment":"positive","sentiment_score":0.6252564787864685},{"text":"Alright?","start_word":99,"end_word":99,"sentiment":"neutral","sentiment_score":0.3157142400741577},{"text":"You That's take okay. care.","start_word":100,"end_word":104,"sentiment":"positive","sentiment_score":0.34547683596611023},{"text":"Bye. You too. Bye.","start_word":105,"end_word":108,"sentiment":"neutral","sentiment_score":0.17659804224967957}],"average":{"sentiment":"neutral","sentiment_score":0.15752063478742326}}}}