{"metadata":{"transaction_key":"deprecated","request_id":"019f1710-717e-7301-b721-f544864c31a6","sha256":"af1fa767bab67bf97b2c441c459435b55d019b40592f84c6571b6666314f7b81","created":"2026-06-30T05:46:22.540Z","duration":15.911938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":39,"output_tokens":39},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":39,"output_tokens":4}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"0413594344 can't take your call at the moment. Please leave a message after the tone. When you have finished, hang up or press hash for more options.","confidence":0.9998864,"words":[{"word":"0413594344","start":0.24,"end":5.8599997,"confidence":0.9994639,"punctuated_word":"0413594344","sentiment":"negative","sentiment_score":-0.4691486358642578},{"word":"can't","start":5.92,"end":6.24,"confidence":0.9877257,"punctuated_word":"can't","sentiment":"negative","sentiment_score":-0.7878434062004089},{"word":"take","start":6.24,"end":6.48,"confidence":0.99988186,"punctuated_word":"take","sentiment":"negative","sentiment_score":-0.8344143033027649},{"word":"your","start":6.48,"end":6.64,"confidence":0.99979204,"punctuated_word":"your","sentiment":"negative","sentiment_score":-0.8662366271018982},{"word":"call","start":6.64,"end":6.8799996,"confidence":0.99983144,"punctuated_word":"call","sentiment":"negative","sentiment_score":-0.84394371509552},{"word":"at","start":6.8799996,"end":7.04,"confidence":0.9999664,"punctuated_word":"at","sentiment":"negative","sentiment_score":-0.8275272250175476},{"word":"the","start":7.04,"end":7.12,"confidence":0.9997969,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.8555727005004883},{"word":"moment","start":7.12,"end":7.62,"confidence":0.99979126,"punctuated_word":"moment.","sentiment":"negative","sentiment_score":-0.770997941493988},{"word":"please","start":7.68,"end":8.0,"confidence":0.9998877,"punctuated_word":"Please","sentiment":"negative","sentiment_score":-0.6021578907966614},{"word":"leave","start":8.0,"end":8.16,"confidence":0.99995255,"punctuated_word":"leave","sentiment":"negative","sentiment_score":-0.4929628372192383},{"word":"a","start":8.16,"end":8.24,"confidence":0.9999312,"punctuated_word":"a","sentiment":"negative","sentiment_score":-0.4917646646499634},{"word":"message","start":8.24,"end":8.72,"confidence":0.99998975,"punctuated_word":"message","sentiment":"negative","sentiment_score":-0.5075533986091614},{"word":"after","start":8.72,"end":8.96,"confidence":0.99980885,"punctuated_word":"after","sentiment":"negative","sentiment_score":-0.38590025901794434},{"word":"the","start":8.96,"end":9.12,"confidence":0.9998864,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.4320567846298218},{"word":"tone","start":9.12,"end":9.62,"confidence":0.9997829,"punctuated_word":"tone.","sentiment":"negative","sentiment_score":-0.4505746364593506},{"word":"when","start":9.92,"end":10.08,"confidence":0.9999157,"punctuated_word":"When","sentiment":"neutral","sentiment_score":-0.25664597749710083},{"word":"you","start":10.08,"end":10.24,"confidence":0.9999293,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.29100170731544495},{"word":"have","start":10.24,"end":10.4,"confidence":0.85387075,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.24860499799251556},{"word":"finished","start":10.4,"end":10.88,"confidence":0.99837637,"punctuated_word":"finished,","sentiment":"neutral","sentiment_score":-0.23531338572502136},{"word":"hang","start":10.88,"end":11.12,"confidence":0.99989104,"punctuated_word":"hang","sentiment":"neutral","sentiment_score":-0.25187185406684875},{"word":"up","start":11.12,"end":11.28,"confidence":0.99993765,"punctuated_word":"up","sentiment":"neutral","sentiment_score":-0.1730765700340271},{"word":"or","start":11.28,"end":11.44,"confidence":0.6497312,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.22172172367572784},{"word":"press","start":11.44,"end":11.759999,"confidence":0.99994385,"punctuated_word":"press","sentiment":"neutral","sentiment_score":-0.2441038340330124},{"word":"hash","start":11.759999,"end":12.0,"confidence":0.99968934,"punctuated_word":"hash","sentiment":"neutral","sentiment_score":-0.2527347207069397},{"word":"for","start":12.0,"end":12.24,"confidence":0.999879,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.17717432975769043},{"word":"more","start":12.24,"end":12.48,"confidence":0.9999727,"punctuated_word":"more","sentiment":"neutral","sentiment_score":-0.1728534698486328},{"word":"options","start":12.48,"end":12.98,"confidence":0.9998739,"punctuated_word":"options.","sentiment":"neutral","sentiment_score":-0.15691664814949036}],"paragraphs":{"transcript":"\n0413594344 can't take your call at the moment. Please leave a message after the tone. When you have finished, hang up or press hash for more options.","paragraphs":[{"sentences":[{"text":"0413594344 can't take your call at the moment.","start":0.24,"end":7.62,"sentiment":"negative","sentiment_score":-0.7819605693221092},{"text":"Please leave a message after the tone.","start":7.68,"end":9.62,"sentiment":"negative","sentiment_score":-0.4804243530545916},{"text":"When you have finished, hang up or press hash for more options.","start":9.92,"end":12.98,"sentiment":"neutral","sentiment_score":-0.22350160156687102}],"sentiment":"negative","sentiment_score":-0.45558052758375805,"num_words":27,"start":0.24,"end":12.98}]}}]}],"paragraphs":{"transcript":"\nChannel 1: 0413594344 can't take your call at the moment. Please leave a message after the tone. When you have finished, hang up or press hash for more options.","paragraphs":[{"sentences":[{"text":"0413594344 can't take your call at the moment.","start":0.24,"end":7.62,"sentiment":"negative","sentiment_score":-0.7819605693221092},{"text":"Please leave a message after the tone.","start":7.68,"end":9.62,"sentiment":"negative","sentiment_score":-0.4804243530545916},{"text":"When you have finished, hang up or press hash for more options.","start":9.92,"end":12.98,"sentiment":"neutral","sentiment_score":-0.22350160156687102}],"sentiment":"negative","sentiment_score":-0.45558052758375805,"channel":1,"num_words":27,"start":0.24,"end":12.98}]},"summary":{"result":"success","short":"0413594344 can't take your call at the moment. Please leave a message after the tone. When you have finished, hang up or press hash for more options."},"intents":{"segments":[{"text":"When you have finished, hang up or press hash for more options.","start_word":15,"end_word":26,"intents":[{"intent":"Leave message","confidence_score":0.73694193}]}]},"sentiments":{"segments":[{"text":"0413594344 can't take your call at the moment. Please leave a message after the tone.","start_word":0,"end_word":14,"sentiment":"negative","sentiment_score":-0.616011381149292},{"text":"When you have finished, hang up or press hash for more options.","start_word":15,"end_word":26,"sentiment":"neutral","sentiment_score":-0.2315046787261963}],"average":{"sentiment":"negative","sentiment_score":-0.4681241940229367}}}}