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If you would like, we can go ahead and get your address. In that way, we could ask our tech team to check which network is enabled your service address because we do offer several networks for connection. It's Supa, Minhame Network. Oh, it's Supa? Okay. That's perfect if you already confirm which network is enabled for your address. And then have you already checked our site? Because the plans available, it's showing from our site. Or which plan are you eyeing? Oh, okay. Let me just go ahead and yeah. I'm showing here you're referring with the SupaFiber, Supa 100 slash 40 unlimited, and it can boost to 500 slash 500 MBPS. So $89.95. Yeah. So, basically, our ordering process should be done through our site. You have to check out. Once we receive your order receipt, that's the time that our tech and provisioning team will process your connection activation. And are you going to use your own router? Do you already have a router? Yeah. Because as long as your router is compatible, you could be connected to the router today. Because once the plan has been activated and ordered, our tech team will be sending you the credentials through email and SMS, wherein you have to input your username and password of to the router, and then you could be connected to the Internet from Supa. Yeah. Yeah. Should it should be done online. I can stay in the line for you while you are trying to process it through the site because there are some information that you have to see as a consumer and customer when processing an order. Yeah. Yeah. Definitely. I'm willing to stay on the line. If you do have you're welcome. If you do have any questions while processing your order, just let me know. Okay? I'll be on the line for you, and no rush. Thank you. No rush. You're welcome. Mm-mm. Mm-mm. Oh, got it. So you are new from the from that place, from that apartment? Okay. Yep. Yes. Our official website is airtel.net dot a u. Then you just need to click on the Supa tab. It says Supa Networks. It will be routed to the page where you will be seeing the plans that we offer, the necessary details for you to know. Actually, we do offer free router if you sign up for twenty four months. Mm-mm. Okay. Okay. Sure. Sure. You're just using your phone, cell phone? Yes. Airtel .net .au. No. No. It's okay. It's fine. Yes. I do have your phone number. It shows yes. I can go ahead and would you like me to okay. It's now loading? Okay. Yeah. Supa Networks. If you already launched the website, our website, just click on Supa Networks, and then it will show you the plans. Yeah. A like alpha. Yeah. You no. No. No. What you need to do once you launch the website, go directly to Supa Networks. Click Supa Networks, and then it will pull out the plans. You just need to select click. Click, and then it will be routed to the next level, like, next page. Yeah. When you select, it will show selected. And then yeah. Mhmm. Mm-mm. The contract. Yeah. Mm-mm. So if you sign up for twelve months, you will be getting three months discount for fifteen percent and one month free. If you're selecting no contract, you will be paying $45 connection fee one time and then regular price of $89.95. Yes. You have to select either of those three that you would like. If you prefer not to sign up for any contract, you have to select no contract, and then $45 will be added to your total order. Mhmm. Yes. And then the unit is the first number you mentioned. Which part are you which part are you now? For details personal details. Right? Like, date of birth. Okay. Oh, I'm sorry. You caught up. Oh, what's your question? No shipping. Okay. Alright. Let me just go ahead. Yeah. Yeah. Nothing to worry. I'm just checking our system if we got your order. And just to confirm, I'm speaking to miss Asrafica Collieraza. Right? Okay. Yeah. I confirm that we've received your order. One moment. I'm still trying to check some other things here just to make sure it will properly activate it. And then let me capture the payment you processed, which is $134.95. This will include your first month, thirty days covered, and the connection fee. Just bear with me here. 95¢. Okay. Thank you so much. So nothing so warm, miss Asrathi. After this call, our tech and provisioning team will process the activation of your service, and then keep your line open. You will be receiving the email confirmation through email and SMS that includes the details, your login credentials to the customer portal, and your username and password to have it connected to the Internet that we will be activated using your own router. Okay? And you're at home right now? Alright. Perfect. And I'm sorry. Today. Within today, just give us just give us an hour. Yeah. Give us an hour. This will be is it okay? Alright. It's fine. One moment. I'll I'm checking as well of the address. Just bear with me here. Address. Yes. Your unit is 2. Right? Oh, 14. Unit 14. 14. K. Let me just put here Unit 14. Mhmm. Yeah. Bumble ice. Okay. Alright. All set. This will be activated. Okay? Within an hour, you will receive all the necessary details that you need to receive. Okay. Alright. My name is Melissa. I'm from accounts. Yes. Sure. You're welcome, and welcome to Airtel AU family. We're happy to have you here, and talk to you soon. Thank you. Be safe. 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Good afternoon. Thank you so much for calling your account. How may I help you today? Oh, sure.\n\nThank you so much for giving us a call. We'll be more than happy to assist you. If you would like, we can go ahead and get your address. In that way, we could ask our tech team to check which network is enabled your service address because we do offer several networks for connection. It's Supa, Minhame Network.\n\nOh, it's Supa? Okay. That's perfect if you already confirm which network is enabled for your address. And then have you already checked our site? Because the plans available, it's showing from our site.\n\nOr which plan are you eyeing? Oh, okay. Let me just go ahead and yeah. I'm showing here you're referring with the SupaFiber, Supa 100 slash 40 unlimited, and it can boost to 500 slash 500 MBPS. So $89.95.\n\nYeah. So, basically, our ordering process should be done through our site. You have to check out. Once we receive your order receipt, that's the time that our tech and provisioning team will process your connection activation. And are you going to use your own router?\n\nDo you already have a router? Yeah. Because as long as your router is compatible, you could be connected to the router today. Because once the plan has been activated and ordered, our tech team will be sending you the credentials through email and SMS, wherein you have to input your username and password of to the router, and then you could be connected to the Internet from Supa. Yeah.\n\nYeah. Should it should be done online. I can stay in the line for you while you are trying to process it through the site because there are some information that you have to see as a consumer and customer when processing an order. Yeah. Yeah.\n\nDefinitely. I'm willing to stay on the line. If you do have you're welcome. If you do have any questions while processing your order, just let me know. Okay?\n\nI'll be on the line for you, and no rush. Thank you. No rush. You're welcome. Mm-mm.\n\nMm-mm. Oh, got it. So you are new from the from that place, from that apartment? Okay. Yep.\n\nYes. Our official website is airtel.net dot a u. Then you just need to click on the Supa tab. It says Supa Networks. It will be routed to the page where you will be seeing the plans that we offer, the necessary details for you to know.\n\nActually, we do offer free router if you sign up for twenty four months. Mm-mm. Okay. Okay. Sure.\n\nSure. You're just using your phone, cell phone? Yes. Airtel .net .au. No.\n\nNo. It's okay. It's fine. Yes. I do have your phone number.\n\nIt shows yes. I can go ahead and would you like me to okay. It's now loading? Okay. Yeah.\n\nSupa Networks. If you already launched the website, our website, just click on Supa Networks, and then it will show you the plans. Yeah. A like alpha. Yeah.\n\nYou no. No. No. What you need to do once you launch the website, go directly to Supa Networks. Click Supa Networks, and then it will pull out the plans.\n\nYou just need to select click. Click, and then it will be routed to the next level, like, next page. Yeah. When you select, it will show selected. And then yeah.\n\nMhmm. Mm-mm. The contract. Yeah. Mm-mm.\n\nSo if you sign up for twelve months, you will be getting three months discount for fifteen percent and one month free. If you're selecting no contract, you will be paying $45 connection fee one time and then regular price of $89.95. Yes. You have to select either of those three that you would like. If you prefer not to sign up for any contract, you have to select no contract, and then $45 will be added to your total order.\n\nMhmm. Yes. And then the unit is the first number you mentioned. Which part are you which part are you now? For details personal details.\n\nRight? Like, date of birth. Okay. Oh, I'm sorry. You caught up.\n\nOh, what's your question? No shipping. Okay. Alright. Let me just go ahead.\n\nYeah. Yeah. Nothing to worry. I'm just checking our system if we got your order. And just to confirm, I'm speaking to miss Asrafica Collieraza.\n\nRight? Okay. Yeah. I confirm that we've received your order. One moment.\n\nI'm still trying to check some other things here just to make sure it will properly activate it. And then let me capture the payment you processed, which is $134.95. This will include your first month, thirty days covered, and the connection fee. Just bear with me here. 95¢.\n\nOkay. Thank you so much. So nothing so warm, miss Asrathi. After this call, our tech and provisioning team will process the activation of your service, and then keep your line open. You will be receiving the email confirmation through email and SMS that includes the details, your login credentials to the customer portal, and your username and password to have it connected to the Internet that we will be activated using your own router.\n\nOkay? And you're at home right now? Alright. Perfect. And I'm sorry.\n\nToday. Within today, just give us just give us an hour. Yeah. Give us an hour. This will be is it okay?\n\nAlright. It's fine. One moment. I'll I'm checking as well of the address. Just bear with me here.\n\nAddress. Yes. Your unit is 2. Right? Oh, 14.\n\nUnit 14. 14. K. Let me just put here Unit 14. Mhmm.\n\nYeah. Bumble ice. Okay. Alright. All set.\n\nThis will be activated. Okay? Within an hour, you will receive all the necessary details that you need to receive. Okay. Alright.\n\nMy name is Melissa. I'm from accounts. Yes. Sure. You're welcome, and welcome to Airtel AU family.\n\nWe're happy to have you here, and talk to you soon. Thank you. Be safe. Bye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.64,"end":0.96,"sentiment":"neutral","sentiment_score":0.28889524936676025},{"text":"Good afternoon.","start":0.96,"end":1.68,"sentiment":"positive","sentiment_score":0.515573650598526},{"text":"Thank you so much for calling your account.","start":1.68,"end":3.6999998,"sentiment":"positive","sentiment_score":0.7070318311452866},{"text":"How may I help you today?","start":3.84,"end":5.14,"sentiment":"positive","sentiment_score":0.5966730713844299},{"text":"Oh, sure.","start":16.255,"end":17.154999,"sentiment":"neutral","sentiment_score":0.23206524550914764}],"sentiment":"positive","sentiment_score":0.5800245325816306,"num_words":19,"start":0.64,"end":17.154999},{"sentences":[{"text":"Thank you so much for giving us a call.","start":18.255,"end":20.095,"sentiment":"positive","sentiment_score":0.608624001344045},{"text":"We'll be more than happy to assist 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alpha.","start":494.625,"end":495.765,"sentiment":"neutral","sentiment_score":-0.01801158580929041},{"text":"Yeah.","start":506.36,"end":506.84,"sentiment":"neutral","sentiment_score":-0.03706898167729378}],"sentiment":"neutral","sentiment_score":0.05144087980235262,"num_words":28,"start":478.81998,"end":506.84},{"sentences":[{"text":"You no.","start":506.84,"end":507.4,"sentiment":"neutral","sentiment_score":-0.17783106863498688},{"text":"No.","start":507.4,"end":507.47998,"sentiment":"neutral","sentiment_score":-0.17253386974334717},{"text":"No.","start":507.47998,"end":507.97998,"sentiment":"neutral","sentiment_score":-0.0575801283121109},{"text":"What you need to do once you launch the website, go directly to Supa Networks.","start":508.12,"end":512.62,"sentiment":"neutral","sentiment_score":0.056235762561360994},{"text":"Click Supa Networks, and then it will pull out the plans.","start":512.83997,"end":517.56,"sentiment":"neutral","sentiment_score":0.050036886537616905}],"sentiment":"neutral","sentiment_score":0.026938868500292302,"num_words":30,"start":506.84,"end":517.56},{"sentences":[{"text":"You just need to select click.","start":517.56,"end":519.42,"sentiment":"neutral","sentiment_score":0.044032919531067215},{"text":"Click, and then it will be routed to the next level, like, next page.","start":520.795,"end":526.015,"sentiment":"neutral","sentiment_score":0.12961827112095697},{"text":"Yeah.","start":529.515,"end":530.015,"sentiment":"neutral","sentiment_score":0.12474066019058228},{"text":"When you select, it will show selected.","start":531.195,"end":533.855,"sentiment":"neutral","sentiment_score":0.12816206685134343},{"text":"And then yeah.","start":534.76,"end":540.06,"sentiment":"neutral","sentiment_score":0.06412294134497643}],"sentiment":"neutral","sentiment_score":0.10622894403434568,"num_words":31,"start":517.56,"end":540.06},{"sentences":[{"text":"Mhmm.","start":544.12,"end":544.62,"sentiment":"neutral","sentiment_score":-0.13460639119148254},{"text":"Mm-mm.","start":546.92,"end":547.42,"sentiment":"neutral","sentiment_score":-0.28335538506507874},{"text":"The contract.","start":555.91504,"end":556.655,"sentiment":"neutral","sentiment_score":-0.039488425478339195},{"text":"Yeah.","start":557.91504,"end":558.41504,"sentiment":"neutral","sentiment_score":0.031097713857889175},{"text":"Mm-mm.","start":574.75,"end":574.995,"sentiment":"neutral","sentiment_score":0.07841598242521286}],"sentiment":"neutral","sentiment_score":-0.0645708218216896,"num_words":6,"start":544.12,"end":574.995},{"sentences":[{"text":"So if you sign up for twelve months, you will be getting three months discount for fifteen percent and one month free.","start":574.995,"end":582.515,"sentiment":"neutral","sentiment_score":0.1441589394076304},{"text":"If you're selecting no contract, you will be paying $45 connection fee one time and then regular price of $89.95.","start":582.515,"end":593.42,"sentiment":"neutral","sentiment_score":0.04328463627025485},{"text":"Yes.","start":609.375,"end":609.875,"sentiment":"neutral","sentiment_score":0.028443073853850365},{"text":"You have to select either of those three that you would like.","start":609.935,"end":613.635,"sentiment":"neutral","sentiment_score":0.019510543284316856},{"text":"If you prefer not to sign up for any contract, you have to select no contract, and then $45 will be added to your total order.","start":613.935,"end":623.57,"sentiment":"neutral","sentiment_score":-0.029256015586165283}],"sentiment":"neutral","sentiment_score":0.04369262444936199,"num_words":81,"start":574.995,"end":623.57},{"sentences":[{"text":"Mhmm.","start":636.96497,"end":637.46497,"sentiment":"neutral","sentiment_score":0.0194589514285326},{"text":"Yes.","start":673.31,"end":673.79,"sentiment":"neutral","sentiment_score":-0.02782980166375637},{"text":"And then the unit is the first number you mentioned.","start":673.79,"end":676.37,"sentiment":"neutral","sentiment_score":0.023935530707240103},{"text":"Which part are you which part are you now?","start":854.265,"end":858.10504,"sentiment":"neutral","sentiment_score":-0.0023797741159796715},{"text":"For details personal details.","start":858.10504,"end":860.66504,"sentiment":"neutral","sentiment_score":-0.007135860854759812}],"sentiment":"neutral","sentiment_score":0.007240921854972839,"num_words":25,"start":636.96497,"end":860.66504},{"sentences":[{"text":"Right?","start":860.66504,"end":861.065,"sentiment":"neutral","sentiment_score":-0.0007394291460514069},{"text":"Like, date of birth.","start":861.065,"end":862.765,"sentiment":"neutral","sentiment_score":-0.003089316887781024},{"text":"Okay.","start":863.065,"end":863.565,"sentiment":"neutral","sentiment_score":0.034122321754693985},{"text":"Oh, I'm sorry.","start":942.965,"end":943.865,"sentiment":"neutral","sentiment_score":-0.19485307236512503},{"text":"You caught up.","start":944.005,"end":944.885,"sentiment":"neutral","sentiment_score":-0.3308873077233632}],"sentiment":"neutral","sentiment_score":-0.1296829596006622,"num_words":12,"start":860.66504,"end":944.885},{"sentences":[{"text":"Oh, what's your question?","start":944.885,"end":946.905,"sentiment":"neutral","sentiment_score":-0.03190323989838362},{"text":"No shipping.","start":954.805,"end":955.465,"sentiment":"neutral","sentiment_score":-0.18417228013277054},{"text":"Okay.","start":1122.365,"end":1122.865,"sentiment":"neutral","sentiment_score":0.08865530788898468},{"text":"Alright.","start":1125.2899,"end":1125.61,"sentiment":"neutral","sentiment_score":0.02659660391509533},{"text":"Let me just go ahead.","start":1125.61,"end":1126.99,"sentiment":"neutral","sentiment_score":0.03926420211791992}],"sentiment":"neutral","sentiment_score":-0.014183430574261226,"num_words":13,"start":944.885,"end":1126.99},{"sentences":[{"text":"Yeah.","start":1127.77,"end":1128.01,"sentiment":"neutral","sentiment_score":0.04070790857076645},{"text":"Yeah.","start":1128.01,"end":1128.25,"sentiment":"neutral","sentiment_score":0.07929078489542007},{"text":"Nothing to worry.","start":1128.25,"end":1129.13,"sentiment":"neutral","sentiment_score":0.09051930407683055},{"text":"I'm just checking our system if we got your order.","start":1129.13,"end":1133.23,"sentiment":"neutral","sentiment_score":0.1333960622549057},{"text":"And just to confirm, I'm speaking to miss Asrafica Collieraza.","start":1133.2899,"end":1138.19,"sentiment":"neutral","sentiment_score":0.1062967374920845}],"sentiment":"neutral","sentiment_score":0.11153938412666321,"num_words":25,"start":1127.77,"end":1138.19},{"sentences":[{"text":"Right?","start":1138.73,"end":1139.23,"sentiment":"neutral","sentiment_score":0.09192486852407455},{"text":"Okay.","start":1140.445,"end":1140.7649,"sentiment":"neutral","sentiment_score":0.14683888852596283},{"text":"Yeah.","start":1140.7649,"end":1141.2649,"sentiment":"neutral","sentiment_score":0.17046213150024414},{"text":"I confirm that we've received your order.","start":1141.325,"end":1144.605,"sentiment":"neutral","sentiment_score":0.2289181330374309},{"text":"One moment.","start":1144.605,"end":1145.325,"sentiment":"neutral","sentiment_score":0.139688141644001}],"sentiment":"neutral","sentiment_score":0.190919091925025,"num_words":12,"start":1138.73,"end":1145.325},{"sentences":[{"text":"I'm still trying to check some other things here just to make sure it will properly activate it.","start":1145.325,"end":1151.8049,"sentiment":"neutral","sentiment_score":0.11268267821934488},{"text":"And then let me capture the payment you processed, which is $134.95.","start":1151.8049,"end":1158.86,"sentiment":"neutral","sentiment_score":0.13383225413660207},{"text":"This will include your first month, thirty days covered, and the connection fee.","start":1159.32,"end":1165.58,"sentiment":"neutral","sentiment_score":0.0766941076860978},{"text":"Just bear with me here.","start":1165.88,"end":1167.4199,"sentiment":"neutral","sentiment_score":0.042485381662845614},{"text":"95¢.","start":1169.1951,"end":1170.495}],"sentiment":"neutral","sentiment_score":0.10091094928793609,"num_words":49,"start":1145.325,"end":1170.495},{"sentences":[{"text":"Okay.","start":1176.3151,"end":1176.7151,"sentiment":"positive","sentiment_score":0.5537781715393066},{"text":"Thank you so much.","start":1176.7151,"end":1177.5951,"sentiment":"positive","sentiment_score":0.707205593585968},{"text":"So nothing so warm, miss Asrathi.","start":1177.5951,"end":1179.4551,"sentiment":"positive","sentiment_score":0.47890621920426685},{"text":"After this call, our tech and provisioning team will process the activation of your service, and then keep your line open.","start":1179.5951,"end":1189.5701,"sentiment":"positive","sentiment_score":0.36360255025682},{"text":"You will be receiving the email confirmation through email and SMS that includes the details, your login credentials to the customer portal, and your username and password to have it connected to the Internet that we will be activated using your own router.","start":1189.5701,"end":1211.145,"sentiment":"neutral","sentiment_score":0.3152072155891463}],"sentiment":"positive","sentiment_score":0.3659413558244705,"num_words":75,"start":1176.3151,"end":1211.145},{"sentences":[{"text":"Okay?","start":1211.145,"end":1211.645,"sentiment":"neutral","sentiment_score":0.055643800646066666},{"text":"And you're at home right now?","start":1211.84,"end":1213.54,"sentiment":"neutral","sentiment_score":0.03882287194331487},{"text":"Alright.","start":1215.84,"end":1216.34,"sentiment":"neutral","sentiment_score":0.23825237154960632},{"text":"Perfect.","start":1216.4,"end":1216.9,"sentiment":"neutral","sentiment_score":0.09441372752189636},{"text":"And I'm sorry.","start":1217.04,"end":1220.4,"sentiment":"neutral","sentiment_score":-0.07479355732599895}],"sentiment":"neutral","sentiment_score":0.03307220494995514,"num_words":12,"start":1211.145,"end":1220.4},{"sentences":[{"text":"Today.","start":1220.4,"end":1220.9,"sentiment":"neutral","sentiment_score":-0.004384923726320267},{"text":"Within today, just give us just give us an hour.","start":1220.96,"end":1225.84,"sentiment":"neutral","sentiment_score":-0.005715349595993758},{"text":"Yeah.","start":1225.84,"end":1226.34,"sentiment":"neutral","sentiment_score":-0.0017399471253156662},{"text":"Give us an hour.","start":1226.48,"end":1227.62,"sentiment":"neutral","sentiment_score":-0.0012171706184744835},{"text":"This will be is it okay?","start":1227.735,"end":1229.755,"sentiment":"neutral","sentiment_score":0.0015592348451415698}],"sentiment":"neutral","sentiment_score":-0.002672347282482819,"num_words":22,"start":1220.4,"end":1229.755},{"sentences":[{"text":"Alright.","start":1231.895,"end":1232.395,"sentiment":"neutral","sentiment_score":-0.27095359563827515},{"text":"It's fine.","start":1234.775,"end":1235.655,"sentiment":"neutral","sentiment_score":-0.11336905602365732},{"text":"One moment.","start":1235.655,"end":1236.295,"sentiment":"neutral","sentiment_score":-0.0031157229095697403},{"text":"I'll I'm checking as well of the address.","start":1236.295,"end":1238.5549,"sentiment":"neutral","sentiment_score":0.0034186085395049304},{"text":"Just bear with me here.","start":1238.615,"end":1240.075,"sentiment":"neutral","sentiment_score":0.0019310252740979196}],"sentiment":"neutral","sentiment_score":-0.02593995326767779,"num_words":18,"start":1231.895,"end":1240.075},{"sentences":[{"text":"Address.","start":1241.75,"end":1242.25,"sentiment":"neutral","sentiment_score":0.010475443676114082},{"text":"Yes.","start":1244.23,"end":1244.73,"sentiment":"neutral","sentiment_score":0.006319767329841852},{"text":"Your unit is 2.","start":1244.7899,"end":1246.71,"sentiment":"neutral","sentiment_score":0.006863524904474616},{"text":"Right?","start":1246.71,"end":1247.21,"sentiment":"neutral","sentiment_score":-0.0009042872115969658},{"text":"Oh, 14.","start":1247.9099,"end":1248.6499,"sentiment":"neutral","sentiment_score":-0.0076054418459534645}],"sentiment":"neutral","sentiment_score":0.0031260155244833892,"num_words":9,"start":1241.75,"end":1248.6499},{"sentences":[{"text":"Unit 14.","start":1250.71,"end":1252.09,"sentiment":"neutral","sentiment_score":0.009348446037620306},{"text":"14.","start":1254.1499,"end":1254.6499,"sentiment":"neutral","sentiment_score":0.014128786511719229},{"text":"K.","start":1256.135,"end":1256.5349,"sentiment":"neutral","sentiment_score":0.0182963814586401},{"text":"Let me just put here Unit 14.","start":1256.5349,"end":1264.235,"sentiment":"neutral","sentiment_score":0.017758946599704877},{"text":"Mhmm.","start":1268.7749,"end":1269.2749,"sentiment":"neutral","sentiment_score":0.026812855154275898}],"sentiment":"neutral","sentiment_score":0.016853961783150833,"num_words":12,"start":1250.71,"end":1269.2749},{"sentences":[{"text":"Yeah.","start":1271.61,"end":1271.77,"sentiment":"neutral","sentiment_score":0.06908011436462402},{"text":"Bumble ice.","start":1271.77,"end":1273.21,"sentiment":"neutral","sentiment_score":0.06845404580235481},{"text":"Okay.","start":1273.21,"end":1273.71,"sentiment":"neutral","sentiment_score":0.1140722781419754},{"text":"Alright.","start":1275.37,"end":1275.87,"sentiment":"neutral","sentiment_score":0.1738683432340622},{"text":"All set.","start":1275.93,"end":1276.75,"sentiment":"neutral","sentiment_score":0.21971148252487183}],"sentiment":"neutral","sentiment_score":0.13333597034215927,"num_words":7,"start":1271.61,"end":1276.75},{"sentences":[{"text":"This will be activated.","start":1277.21,"end":1278.51,"sentiment":"neutral","sentiment_score":0.19870804995298386},{"text":"Okay?","start":1278.8099,"end":1279.21,"sentiment":"neutral","sentiment_score":0.14408600330352783},{"text":"Within an hour, you will receive all the necessary details that you need to receive.","start":1279.21,"end":1284.27,"sentiment":"neutral","sentiment_score":0.1562550683816274},{"text":"Okay.","start":1286.17,"end":1286.67,"sentiment":"neutral","sentiment_score":0.058985188603401184},{"text":"Alright.","start":1287.4349,"end":1287.9349,"sentiment":"neutral","sentiment_score":0.115857295691967}],"sentiment":"neutral","sentiment_score":0.1571630324152383,"num_words":22,"start":1277.21,"end":1287.9349},{"sentences":[{"text":"My name is Melissa.","start":1290.3949,"end":1291.5349,"sentiment":"neutral","sentiment_score":0.044194587506353855},{"text":"I'm from accounts.","start":1291.595,"end":1292.735,"sentiment":"neutral","sentiment_score":0.05231249456604322},{"text":"Yes.","start":1294.315,"end":1294.815,"sentiment":"neutral","sentiment_score":0.2891516089439392},{"text":"Sure.","start":1298.1549,"end":1298.5549,"sentiment":"neutral","sentiment_score":0.3098685145378113},{"text":"You're welcome, and welcome to Airtel AU family.","start":1298.5549,"end":1301.5349,"sentiment":"positive","sentiment_score":0.6959996558725834}],"sentiment":"positive","sentiment_score":0.3823960708344684,"num_words":17,"start":1290.3949,"end":1301.5349},{"sentences":[{"text":"We're happy to have you here, and talk to you soon.","start":1302.5901,"end":1305.81,"sentiment":"positive","sentiment_score":0.6866378784179688},{"text":"Thank you.","start":1307.55,"end":1308.11,"sentiment":"positive","sentiment_score":0.7239262461662292},{"text":"Be safe.","start":1308.11,"end":1308.75,"sentiment":"positive","sentiment_score":0.4903682917356491},{"text":"Bye bye.","start":1308.75,"end":1309.41,"sentiment":"neutral","sentiment_score":0.05930330604314804}],"sentiment":"positive","sentiment_score":0.5941301382639829,"num_words":17,"start":1302.5901,"end":1309.41}]}}]},{"alternatives":[{"transcript":"Hi. I'm calling you actually regarding that my I want the new connection Internet connection in my new apartment. I just moved here. So thank you. Mhmm. Super. It is super. Yeah. I I I actually checked the I checked the plan, and I I want to go with for with the the per month, maybe $89, and it it will give me the 500 and something actually MBP. Mhmm. Eight nine. Yes. Alright. I have the router. It's aero company's brand new, actually, router. And, actually, I need the connection as soon as possible, like like today. Okay. Okay. From super okay. Can I actually order it with you right now? Mhmm. Please. Mhmm. Okay. Can you stay with me in this phone? Then okay. Thank you so much. Yeah. Yes. Nora, thank you so much. I was I was very, very stressed. And today, I supposed to actually I supposed to start my work, and I could not because I could not fix the Internet thingy. Okay. I'm yes. Yes. I'm I'm I'm completely new. Okay. What you said that you sent me the link or what I am going to open that link for the super? Yeah. Yeah. Take that link. Yeah. Sure. Yeah. Okay. I have already actually, I bought one one router. Yeah. Already. So let's see that. Why? The Internet is not working. My my phone data is not working. I don't know why it is not working. Just take me to my out of service, my data. Yes. I'm using my phone data. So it is it is not working properly. Now it is maybe yes. It is. Alpha. Uh-huh. Right? Yeah. I'm going to. Yeah. Oh, I think it's good there. This size is not. Sorry. It's taking time. Uh-uh. Reload the sign. Do you have my number? Are you allowed to do the outbound call? Yes. Oh, now it is now. Now it is opening. Yeah. I was thinking that maybe I have to maybe restart my phone, but, no, it is now working. Yeah. Now providing first Internet since '96 super network form. Alpha three. Is it is it alpha? Superwash plan. Mhmm. Yeah. Supernetwork. The first one is alpha. Right? Sorry. Alpha, not Airtel. Sorry. So, yes, it is here. First, I need to provide my address. Right? Okay. That's correct. Okay. It's I select that one. Selecting. Yes. And then you can select a new modem below or no. I don't need the new modem because I have. I don't want the phone, and I don't want the mobile. No. SIM. No. Select your super network connection twenty four months. Yeah. Yes. For the contract twenty four twenty four month contract fee connection. Okay. I don't need that one. Twenty four month contract 50 per 15% discount. Yeah. Contact. No contract. Do I need to select the no contract if I don't go for the contract? Yeah. Total order, yes. It is now added. All total total is $134.95. So okay. Now order now. I'm going to click here. My first name is let's see. Last name, Riza. State address. I don't know the it's stated this is actually 14 Is Unit And 2 Bamblet Drives. Is it 2 will be the street address? Mhmm. Unit unit for 10. Okay. 2451951802. 95180. Driver's license number. Okay. Okay. The the license number is 5476549549716. Date of birth option is very critical. I have to go from here, like, 41 times I have to click Because I'm 40 one. Personal details. Yeah. Correct. Yeah. Mhmm. I have it. I have it. Okay. Just the option to see Do you guys need to post anything to me? Maybe no. Oh, okay. It is that now in my last, actually, sales. So it is showing that shipping. There are no shipping. Right? Nothing. No shipping. Okay. And then let me check again. This is Unit 14, Denman Prospect, Australia. Okay. 2 Bandwidth Rise, Unit 14 Denman Prospect, Austria, capital territory. This this this. Okay. Total to process the payment. Okay. Now I'm going to put the card number. Basic security. What is happened? Yeah. Complete and authorized. You will now be redirected to the oh, it's gone. Thank you for your order. Your order has been submitted successfully. Okay. Now what to do here? I need this medicine today, you know? Yes. Yes. Correct. Mhmm. Yes. I'm at home right now. How long it will take? Yeah. Today. Yeah. Within today. Yeah. Like like hours? Yeah. Ten hour. Okay. And okay. Sorry. I am little bit busy. Sorry about that. Okay. Mhmm. Mhmm. 14? No. You need 14. Yeah. 14. Yeah. 2 family Trials. Yeah. You mean it's 14? Like 14 and then 2 Bam Blitz rice. Okay. Okay. I understand. Yeah. Okay then. Thank you. What is your name? Melissa. Okay. Thank you so much, Melissa. I'll be wait. Okay. Thank you. Okay. Thank you. You too, dear. 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I'm calling you actually regarding that my I want the new connection Internet connection in my new apartment. I just moved here. So thank you. Mhmm.\n\nSuper. It is super. Yeah. I I I actually checked the I checked the plan, and I I want to go with for with the the per month, maybe $89, and it it will give me the 500 and something actually MBP. Mhmm.\n\nEight nine. Yes. Alright. I have the router. It's aero company's brand new, actually, router.\n\nAnd, actually, I need the connection as soon as possible, like like today. Okay. Okay. From super okay. Can I actually order it with you right now?\n\nMhmm. Please. Mhmm. Okay. Can you stay with me in this phone?\n\nThen okay. Thank you so much. Yeah. Yes. Nora, thank you so much.\n\nI was I was very, very stressed. And today, I supposed to actually I supposed to start my work, and I could not because I could not fix the Internet thingy. Okay. I'm yes. Yes.\n\nI'm I'm I'm completely new. Okay. What you said that you sent me the link or what I am going to open that link for the super? Yeah. Yeah.\n\nTake that link. Yeah. Sure. Yeah. Okay.\n\nI have already actually, I bought one one router. Yeah. Already. So let's see that. Why?\n\nThe Internet is not working. My my phone data is not working. I don't know why it is not working. Just take me to my out of service, my data. Yes.\n\nI'm using my phone data. So it is it is not working properly. Now it is maybe yes. It is. Alpha.\n\nUh-huh. Right? Yeah. I'm going to. Yeah.\n\nOh, I think it's good there. This size is not. Sorry. It's taking time. Uh-uh.\n\nReload the sign. Do you have my number? Are you allowed to do the outbound call? Yes. Oh, now it is now.\n\nNow it is opening. Yeah. I was thinking that maybe I have to maybe restart my phone, but, no, it is now working. Yeah. Now providing first Internet since '96 super network form.\n\nAlpha three. Is it is it alpha? Superwash plan. Mhmm. Yeah.\n\nSupernetwork. The first one is alpha. Right? Sorry. Alpha, not Airtel.\n\nSorry. So, yes, it is here. First, I need to provide my address. Right? Okay.\n\nThat's correct. Okay. It's I select that one. Selecting. Yes.\n\nAnd then you can select a new modem below or no. I don't need the new modem because I have. I don't want the phone, and I don't want the mobile. No. SIM.\n\nNo. Select your super network connection twenty four months. Yeah. Yes. For the contract twenty four twenty four month contract fee connection.\n\nOkay. I don't need that one. Twenty four month contract 50 per 15% discount. Yeah. Contact.\n\nNo contract. Do I need to select the no contract if I don't go for the contract? Yeah. Total order, yes. It is now added.\n\nAll total total is $134.95. So okay. Now order now. I'm going to click here. My first name is let's see.\n\nLast name, Riza. State address. I don't know the it's stated this is actually 14 Is Unit And 2 Bamblet Drives. Is it 2 will be the street address? Mhmm.\n\nUnit unit for 10. Okay. 2451951802. 95180. Driver's license number.\n\nOkay. Okay. The the license number is 5476549549716. Date of birth option is very critical. I have to go from here, like, 41 times I have to click Because I'm 40 one.\n\nPersonal details. Yeah. Correct. Yeah. Mhmm.\n\nI have it. I have it. Okay. Just the option to see Do you guys need to post anything to me? Maybe no.\n\nOh, okay. It is that now in my last, actually, sales. So it is showing that shipping. There are no shipping. Right?\n\nNothing. No shipping. Okay. And then let me check again. This is Unit 14, Denman Prospect, Australia.\n\nOkay. 2 Bandwidth Rise, Unit 14 Denman Prospect, Austria, capital territory. This this this. Okay. Total to process the payment.\n\nOkay. Now I'm going to put the card number. Basic security. What is happened? Yeah.\n\nComplete and authorized. You will now be redirected to the oh, it's gone. Thank you for your order. Your order has been submitted successfully. Okay.\n\nNow what to do here? I need this medicine today, you know? Yes. Yes. Correct.\n\nMhmm. Yes. I'm at home right now. How long it will take? Yeah.\n\nToday. Yeah. Within today. Yeah. Like like hours?\n\nYeah. Ten hour. Okay. And okay. Sorry.\n\nI am little bit busy. Sorry about that. Okay. Mhmm. Mhmm.\n\n14? No. You need 14. Yeah. 14.\n\nYeah. 2 family Trials. Yeah. You mean it's 14? Like 14 and then 2 Bam Blitz rice.\n\nOkay. Okay. I understand. Yeah. Okay then.\n\nThank you. What is your name? Melissa. Okay. Thank you so much, Melissa.\n\nI'll be wait. Okay. Thank you. Okay. Thank you.\n\nYou too, dear. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":5.8399997,"end":6.16,"sentiment":"neutral","sentiment_score":0.10004344582557678},{"text":"I'm calling you actually regarding that my I want the new connection Internet connection in my new apartment.","start":6.16,"end":13.139999,"sentiment":"neutral","sentiment_score":0.06901251234942013},{"text":"I just moved here.","start":13.715,"end":15.175,"sentiment":"neutral","sentiment_score":0.08458141796290874},{"text":"So thank you.","start":16.275,"end":23.494999,"sentiment":"positive","sentiment_score":0.33445723354816437},{"text":"Mhmm.","start":36.8,"end":37.3,"sentiment":"neutral","sentiment_score":0.09179873764514924}],"sentiment":"neutral","sentiment_score":0.10280610289838579,"num_words":27,"start":5.8399997,"end":37.3},{"sentences":[{"text":"Super.","start":38.0,"end":38.5,"sentiment":"neutral","sentiment_score":0.17147111892700195},{"text":"It is 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nine.","start":93.43,"end":94.17,"sentiment":"neutral","sentiment_score":0.02453115861862898},{"text":"Yes.","start":94.365,"end":94.865,"sentiment":"neutral","sentiment_score":0.06507965177297592},{"text":"Alright.","start":101.0325,"end":101.5325,"sentiment":"neutral","sentiment_score":0.10900729894638062},{"text":"I have the router.","start":115.939995,"end":117.21999,"sentiment":"neutral","sentiment_score":0.02152805356308818},{"text":"It's aero company's brand new, actually, router.","start":117.21999,"end":120.52,"sentiment":"neutral","sentiment_score":0.0581802385193961}],"sentiment":"neutral","sentiment_score":0.047768210122982664,"num_words":15,"start":93.43,"end":120.52},{"sentences":[{"text":"And, actually, I need the connection as soon as possible, like like today.","start":121.064995,"end":127.645,"sentiment":"neutral","sentiment_score":0.09437676920340611},{"text":"Okay.","start":157.855,"end":157.935,"sentiment":"neutral","sentiment_score":0.1345292329788208},{"text":"Okay.","start":157.935,"end":158.435,"sentiment":"neutral","sentiment_score":0.29604488611221313},{"text":"From super okay.","start":158.815,"end":160.275,"sentiment":"positive","sentiment_score":0.542112002770106},{"text":"Can I actually order it with you right 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working.","start":299.975,"end":301.755,"sentiment":"negative","sentiment_score":-0.3628954514861107},{"text":"Just take me to my out of service, my data.","start":321.595,"end":327.295,"sentiment":"neutral","sentiment_score":-0.2204432889819145},{"text":"Yes.","start":332.25,"end":332.49,"sentiment":"neutral","sentiment_score":-0.02165515534579754}],"sentiment":"negative","sentiment_score":-0.34174456705729805,"num_words":31,"start":282.38,"end":332.49},{"sentences":[{"text":"I'm using my phone data.","start":332.49,"end":334.34998,"sentiment":"neutral","sentiment_score":-0.08698647320270539},{"text":"So it is it is not working properly.","start":334.81,"end":337.94998,"sentiment":"neutral","sentiment_score":-0.21226616576313972},{"text":"Now it is maybe yes.","start":338.72998,"end":342.81,"sentiment":"neutral","sentiment_score":-0.059604525566101074},{"text":"It 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correct.","start":520.625,"end":521.42505,"sentiment":"neutral","sentiment_score":0.1383953057229519},{"text":"Okay.","start":521.42505,"end":521.92505,"sentiment":"neutral","sentiment_score":0.12158337235450745},{"text":"It's I select that one.","start":526.465,"end":528.72504,"sentiment":"neutral","sentiment_score":0.08700657188892365},{"text":"Selecting.","start":529.825,"end":530.325,"sentiment":"neutral","sentiment_score":0.08813415467739105},{"text":"Yes.","start":535.01996,"end":535.51996,"sentiment":"neutral","sentiment_score":0.12207531183958054}],"sentiment":"neutral","sentiment_score":0.1043616309762001,"num_words":10,"start":520.625,"end":535.51996},{"sentences":[{"text":"And then you can select a new modem below or no.","start":536.13995,"end":540.62,"sentiment":"neutral","sentiment_score":0.0519771088253368},{"text":"I don't need the new modem because I have.","start":540.62,"end":543.51996,"sentiment":"neutral","sentiment_score":-0.22915810926092994},{"text":"I don't 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twenty four month contract fee connection.","start":558.525,"end":565.31006,"sentiment":"neutral","sentiment_score":0.020736846564845604}],"sentiment":"neutral","sentiment_score":-0.004088500133630904,"num_words":22,"start":552.525,"end":565.31006},{"sentences":[{"text":"Okay.","start":565.69,"end":566.19,"sentiment":"neutral","sentiment_score":-0.0590553879737854},{"text":"I don't need that one.","start":567.21,"end":568.49005,"sentiment":"neutral","sentiment_score":-0.14714616686105728},{"text":"Twenty four month contract 50 per 15% discount.","start":568.49005,"end":573.55005,"sentiment":"neutral","sentiment_score":0.009212704841047525},{"text":"Yeah.","start":596.34,"end":596.74005,"sentiment":"neutral","sentiment_score":0.01650870032608509},{"text":"Contact.","start":596.74005,"end":597.24005,"sentiment":"neutral","sentiment_score":-0.005217953585088253}],"sentiment":"neutral","sentiment_score":-0.04436211480060592,"num_words":16,"start":565.69,"end":597.24005},{"sentences":[{"text":"No contract.","start":597.46,"end":598.28,"sentiment":"neutral","sentiment_score":-0.071911895647645},{"text":"Do I need to select the no contract if I don't go for the contract?","start":604.245,"end":608.745,"sentiment":"neutral","sentiment_score":-0.1276300032933553},{"text":"Yeah.","start":622.64,"end":623.14,"sentiment":"neutral","sentiment_score":0.05931612849235535},{"text":"Total order, yes.","start":624.08,"end":625.36,"sentiment":"neutral","sentiment_score":0.12388092776139577},{"text":"It is now 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Riza.","start":651.51,"end":652.81,"sentiment":"neutral","sentiment_score":0.001764882782784601},{"text":"State address.","start":656.47,"end":657.52997,"sentiment":"neutral","sentiment_score":-0.005836495198309421},{"text":"I don't know the it's stated this is actually 14 Is Unit And 2 Bamblet Drives.","start":662.365,"end":669.425,"sentiment":"neutral","sentiment_score":-0.028766364295734093},{"text":"Is it 2 will be the street address?","start":669.485,"end":671.985,"sentiment":"neutral","sentiment_score":-0.01585354225244373},{"text":"Mhmm.","start":672.98004,"end":673.48004,"sentiment":"neutral","sentiment_score":-0.009486548602581024}],"sentiment":"neutral","sentiment_score":-0.020098501913404714,"num_words":30,"start":651.51,"end":673.48004},{"sentences":[{"text":"Unit unit for 10.","start":694.675,"end":696.935,"sentiment":"neutral","sentiment_score":0.013773791724815965},{"text":"Okay.","start":702.355,"end":702.855,"sentiment":"neutral","sentiment_score":0.012738910503685474},{"text":"2451951802.","start":705.3,"end":709.8,"sentiment":"neutral","sentiment_score":0.00992522668093443},{"text":"95180.","start":721.115,"end":723.46497,"sentiment":"neutral","sentiment_score":0.0068759433925151825},{"text":"Driver's license number.","start":730.57,"end":732.27,"sentiment":"neutral","sentiment_score":0.00433960525939862}],"sentiment":"neutral","sentiment_score":0.00976540632545948,"num_words":10,"start":694.675,"end":732.27},{"sentences":[{"text":"Okay.","start":732.49,"end":732.99,"sentiment":"neutral","sentiment_score":0.014020195230841637},{"text":"Okay.","start":745.075,"end":745.575,"sentiment":"neutral","sentiment_score":0.012567426078021526},{"text":"The the license number is 5476549549716.","start":745.635,"end":771.51,"sentiment":"neutral","sentiment_score":0.007962989310423533},{"text":"Date of birth option is very critical.","start":841.35,"end":843.52997,"sentiment":"neutral","sentiment_score":-0.13304691868168966},{"text":"I have to go from here, like, 41 times I have to click Because I'm 40 one.","start":845.91,"end":860.385,"sentiment":"neutral","sentiment_score":-0.03152636597480844}],"sentiment":"neutral","sentiment_score":-0.04352847172413021,"num_words":32,"start":732.49,"end":860.385},{"sentences":[{"text":"Personal details.","start":861.08496,"end":862.305,"sentiment":"neutral","sentiment_score":-0.003953491570428014},{"text":"Yeah.","start":862.365,"end":862.845,"sentiment":"neutral","sentiment_score":0.02622940018773079},{"text":"Correct.","start":862.845,"end":863.345,"sentiment":"neutral","sentiment_score":0.05029470473527908},{"text":"Yeah.","start":863.485,"end":863.985,"sentiment":"neutral","sentiment_score":0.02669951878488064},{"text":"Mhmm.","start":914.77496,"end":915.27496,"sentiment":"neutral","sentiment_score":0.018169548362493515}],"sentiment":"neutral","sentiment_score":0.018914364821588,"num_words":6,"start":861.08496,"end":915.27496},{"sentences":[{"text":"I have it.","start":915.57495,"end":916.45496,"sentiment":"neutral","sentiment_score":0.03987746685743332},{"text":"I have it.","start":916.45496,"end":917.51495,"sentiment":"neutral","sentiment_score":0.044714558869600296},{"text":"Okay.","start":919.89496,"end":920.39496,"sentiment":"neutral","sentiment_score":0.016938863322138786},{"text":"Just the option to see Do you guys need to post anything to me?","start":920.69495,"end":941.185,"sentiment":"neutral","sentiment_score":-0.005356813847486462},{"text":"Maybe no.","start":942.685,"end":943.58496,"sentiment":"neutral","sentiment_score":-0.16146447882056236}],"sentiment":"neutral","sentiment_score":-0.005530843956638937,"num_words":23,"start":915.57495,"end":943.58496},{"sentences":[{"text":"Oh, okay.","start":945.725,"end":946.46497,"sentiment":"neutral","sentiment_score":-0.03373978938907385},{"text":"It is that now in my last, actually, sales.","start":947.08496,"end":950.14496,"sentiment":"neutral","sentiment_score":-0.0382395519150628},{"text":"So it is showing that shipping.","start":951.02,"end":952.7,"sentiment":"neutral","sentiment_score":-0.060964981094002724},{"text":"There are no shipping.","start":952.7,"end":953.74,"sentiment":"neutral","sentiment_score":-0.15576224401593208},{"text":"Right?","start":953.74,"end":954.24,"sentiment":"neutral","sentiment_score":-0.08098499476909637}],"sentiment":"neutral","sentiment_score":-0.06733906379138882,"num_words":22,"start":945.725,"end":954.24},{"sentences":[{"text":"Nothing.","start":955.58,"end":955.98,"sentiment":"neutral","sentiment_score":-0.12731900811195374},{"text":"No shipping.","start":955.98,"end":956.7,"sentiment":"neutral","sentiment_score":-0.1289524883031845},{"text":"Okay.","start":956.7,"end":957.2,"sentiment":"neutral","sentiment_score":-0.011341266334056854},{"text":"And then let me check again.","start":958.46,"end":960.96,"sentiment":"neutral","sentiment_score":0.0025115374786158404},{"text":"This is Unit 14, Denman Prospect, Australia.","start":961.02,"end":964.16,"sentiment":"neutral","sentiment_score":0.016318227696631635}],"sentiment":"neutral","sentiment_score":-0.015721672488486067,"num_words":17,"start":955.58,"end":964.16},{"sentences":[{"text":"Okay.","start":964.62,"end":965.12,"sentiment":"neutral","sentiment_score":0.023330070078372955},{"text":"2 Bandwidth Rise, Unit 14 Denman Prospect, Austria, capital territory.","start":965.445,"end":972.98505,"sentiment":"neutral","sentiment_score":0.022536868788301946},{"text":"This this this.","start":973.205,"end":974.10504,"sentiment":"neutral","sentiment_score":0.022240613276759785},{"text":"Okay.","start":1002.065,"end":1002.565,"sentiment":"neutral","sentiment_score":0.022969914600253105},{"text":"Total to process the payment.","start":1002.625,"end":1005.925,"sentiment":"neutral","sentiment_score":0.020083868131041526}],"sentiment":"neutral","sentiment_score":0.021940492652356626,"num_words":20,"start":964.62,"end":1005.925},{"sentences":[{"text":"Okay.","start":1006.065,"end":1006.565,"sentiment":"neutral","sentiment_score":0.027482882142066956},{"text":"Now I'm going to put the card number.","start":1011.25,"end":1013.58997,"sentiment":"neutral","sentiment_score":0.044843662064522505},{"text":"Basic security.","start":1023.745,"end":1032.385,"sentiment":"neutral","sentiment_score":0.015659388154745102},{"text":"What is happened?","start":1032.385,"end":1033.365,"sentiment":"neutral","sentiment_score":0.019471604997913044},{"text":"Yeah.","start":1104.865,"end":1105.365,"sentiment":"neutral","sentiment_score":0.08822241425514221}],"sentiment":"neutral","sentiment_score":0.03761254561444124,"num_words":15,"start":1006.065,"end":1105.365},{"sentences":[{"text":"Complete and authorized.","start":1105.985,"end":1108.885,"sentiment":"neutral","sentiment_score":0.18001319964726767},{"text":"You will now be redirected to the oh, it's gone.","start":1110.145,"end":1116.75,"sentiment":"neutral","sentiment_score":0.23665128350257875},{"text":"Thank you for your order.","start":1117.55,"end":1118.91,"sentiment":"positive","sentiment_score":0.5731765806674958},{"text":"Your order has been submitted successfully.","start":1118.91,"end":1121.09,"sentiment":"positive","sentiment_score":0.512247771024704},{"text":"Okay.","start":1121.71,"end":1122.21,"sentiment":"neutral","sentiment_score":0.12884216010570526}],"sentiment":"positive","sentiment_score":0.3589905649423599,"num_words":25,"start":1105.985,"end":1122.21},{"sentences":[{"text":"Now what to do here?","start":1122.59,"end":1124.37,"sentiment":"neutral","sentiment_score":0.04344567283987999},{"text":"I need this medicine today, you know?","start":1125.23,"end":1127.41,"sentiment":"neutral","sentiment_score":0.02483634970017842},{"text":"Yes.","start":1139.1749,"end":1139.575,"sentiment":"neutral","sentiment_score":0.11319736391305923},{"text":"Yes.","start":1139.575,"end":1139.975,"sentiment":"neutral","sentiment_score":0.1256439983844757},{"text":"Correct.","start":1139.975,"end":1140.475,"sentiment":"neutral","sentiment_score":0.1731734573841095}],"sentiment":"neutral","sentiment_score":0.053539842118819556,"num_words":15,"start":1122.59,"end":1140.475},{"sentences":[{"text":"Mhmm.","start":1166.345,"end":1166.845,"sentiment":"neutral","sentiment_score":0.04039569944143295},{"text":"Yes.","start":1213.68,"end":1214.08,"sentiment":"neutral","sentiment_score":0.045765552669763565},{"text":"I'm at home right now.","start":1214.08,"end":1215.7001,"sentiment":"neutral","sentiment_score":0.07676565796136856},{"text":"How long it will take?","start":1216.7849,"end":1218.245,"sentiment":"neutral","sentiment_score":-0.05693332999944687},{"text":"Yeah.","start":1221.4249,"end":1221.585,"sentiment":"neutral","sentiment_score":0.01750187948346138}],"sentiment":"neutral","sentiment_score":0.015601905492635874,"num_words":13,"start":1166.345,"end":1221.585},{"sentences":[{"text":"Today.","start":1221.585,"end":1221.985,"sentiment":"neutral","sentiment_score":0.012736224569380283},{"text":"Yeah.","start":1221.985,"end":1222.225,"sentiment":"neutral","sentiment_score":0.006881171837449074},{"text":"Within today.","start":1222.225,"end":1223.0249,"sentiment":"neutral","sentiment_score":0.0077230678871273994},{"text":"Yeah.","start":1223.0249,"end":1223.5249,"sentiment":"neutral","sentiment_score":-0.014088897965848446},{"text":"Like like hours?","start":1223.985,"end":1225.0449,"sentiment":"neutral","sentiment_score":-0.013937955722212791}],"sentiment":"neutral","sentiment_score":-0.002604904118925334,"num_words":8,"start":1221.585,"end":1225.0449},{"sentences":[{"text":"Yeah.","start":1226.865,"end":1227.365,"sentiment":"neutral","sentiment_score":-0.002971041016280651},{"text":"Ten hour.","start":1227.745,"end":1228.625,"sentiment":"neutral","sentiment_score":-0.0015373006463050842},{"text":"Okay.","start":1228.625,"end":1228.945,"sentiment":"neutral","sentiment_score":-0.0010142773389816284},{"text":"And okay.","start":1228.945,"end":1230.88,"sentiment":"neutral","sentiment_score":-0.03974500857293606},{"text":"Sorry.","start":1231.02,"end":1231.3401,"sentiment":"neutral","sentiment_score":-0.1801466941833496}],"sentiment":"neutral","sentiment_score":-0.038099518711013455,"num_words":7,"start":1226.865,"end":1231.3401},{"sentences":[{"text":"I am little bit busy.","start":1231.3401,"end":1232.88,"sentiment":"neutral","sentiment_score":-0.221354341506958},{"text":"Sorry about that.","start":1234.4601,"end":1235.4401,"sentiment":"neutral","sentiment_score":-0.1517477184534073},{"text":"Okay.","start":1235.66,"end":1236.16,"sentiment":"neutral","sentiment_score":-0.0019730543717741966},{"text":"Mhmm.","start":1237.02,"end":1237.52,"sentiment":"neutral","sentiment_score":0.005306408274918795},{"text":"Mhmm.","start":1239.3401,"end":1239.8401,"sentiment":"neutral","sentiment_score":0.006110170390456915}],"sentiment":"neutral","sentiment_score":-0.14114284896376458,"num_words":11,"start":1231.3401,"end":1239.8401},{"sentences":[{"text":"14?","start":1246.745,"end":1247.245,"sentiment":"neutral","sentiment_score":-0.018005799502134323},{"text":"No.","start":1247.705,"end":1247.945,"sentiment":"neutral","sentiment_score":-0.017237477004528046},{"text":"You need 14.","start":1247.945,"end":1248.845,"sentiment":"neutral","sentiment_score":-0.006066327604154746},{"text":"Yeah.","start":1249.0651,"end":1249.385,"sentiment":"neutral","sentiment_score":0.005696980282664299},{"text":"14.","start":1249.385,"end":1249.885,"sentiment":"neutral","sentiment_score":0.008580565452575684}],"sentiment":"neutral","sentiment_score":-0.005594959083412375,"num_words":7,"start":1246.745,"end":1249.885},{"sentences":[{"text":"Yeah.","start":1255.545,"end":1256.045,"sentiment":"neutral","sentiment_score":0.012146614491939545},{"text":"2 family Trials.","start":1256.105,"end":1257.325,"sentiment":"neutral","sentiment_score":0.017378087155520916},{"text":"Yeah.","start":1265.0,"end":1265.32,"sentiment":"neutral","sentiment_score":0.010458651930093764},{"text":"You mean it's 14?","start":1265.32,"end":1266.2999,"sentiment":"neutral","sentiment_score":0.013238498708233237},{"text":"Like 14 and then 2 Bam Blitz rice.","start":1267.16,"end":1270.62,"sentiment":"neutral","sentiment_score":0.03805859386920929}],"sentiment":"neutral","sentiment_score":0.02542131021618843,"num_words":17,"start":1255.545,"end":1270.62},{"sentences":[{"text":"Okay.","start":1284.745,"end":1285.245,"sentiment":"neutral","sentiment_score":0.06867542862892151},{"text":"Okay.","start":1285.41,"end":1285.5701,"sentiment":"neutral","sentiment_score":0.06218501925468445},{"text":"I understand.","start":1285.5701,"end":1286.31,"sentiment":"neutral","sentiment_score":0.0495652761310339},{"text":"Yeah.","start":1286.85,"end":1287.25,"sentiment":"neutral","sentiment_score":0.07173523306846619},{"text":"Okay then.","start":1287.25,"end":1288.0701,"sentiment":"neutral","sentiment_score":0.1411924511194229}],"sentiment":"neutral","sentiment_score":0.08344444792185511,"num_words":7,"start":1284.745,"end":1288.0701},{"sentences":[{"text":"Thank you.","start":1288.29,"end":1288.6901,"sentiment":"neutral","sentiment_score":0.1933608204126358},{"text":"What is your name?","start":1288.6901,"end":1289.8301,"sentiment":"neutral","sentiment_score":0.07643667235970497},{"text":"Melissa.","start":1293.17,"end":1293.67,"sentiment":"neutral","sentiment_score":0.06918224692344666},{"text":"Okay.","start":1293.89,"end":1294.39,"sentiment":"neutral","sentiment_score":0.0934886634349823},{"text":"Thank you so much, Melissa.","start":1294.53,"end":1295.91,"sentiment":"positive","sentiment_score":0.415381532907486}],"sentiment":"neutral","sentiment_score":0.22554206962768847,"num_words":13,"start":1288.29,"end":1295.91},{"sentences":[{"text":"I'll be wait.","start":1296.6901,"end":1297.5901,"sentiment":"neutral","sentiment_score":0.15043433010578156},{"text":"Okay.","start":1297.9701,"end":1298.4701,"sentiment":"neutral","sentiment_score":0.1504918783903122},{"text":"Thank you.","start":1298.53,"end":1299.27,"sentiment":"neutral","sentiment_score":0.19098122604191303},{"text":"Okay.","start":1303.5851,"end":1304.0851,"sentiment":"positive","sentiment_score":0.5418169498443604},{"text":"Thank you.","start":1304.7051,"end":1305.525,"sentiment":"positive","sentiment_score":0.6926624774932861}],"sentiment":"neutral","sentiment_score":0.3234332472913795,"num_words":9,"start":1296.6901,"end":1305.525},{"sentences":[{"text":"You too, dear.","start":1306.385,"end":1307.185,"sentiment":"positive","sentiment_score":0.4810664852460225},{"text":"Bye.","start":1307.185,"end":1307.685,"sentiment":"positive","sentiment_score":0.37750789523124695}],"sentiment":"positive","sentiment_score":0.45517683774232864,"num_words":4,"start":1306.385,"end":1307.685}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi. Good afternoon. Thank you so much for calling your account. How may I help you today?\n\nChannel 1: Hi. I'm calling you actually regarding that my I want the new connection Internet connection in my new apartment. I just moved here.\n\nChannel 0: Oh,\n\nChannel 1: So\n\nChannel 0: sure. Thank you so much for giving us a call. We'll be more than happy to assist you.\n\nChannel 1: thank\n\nChannel 0: If\n\nChannel 1: you.\n\nChannel 0: you would like, we can go ahead and get your address. In that way, we could ask our tech team to check which network is enabled your service address because we do offer several networks for connection. It's Supa,\n\nChannel 1: Mhmm.\n\nChannel 0: Minhame\n\nChannel 1: Super.\n\nChannel 0: Network. Oh, it's\n\nChannel 1: It\n\nChannel 0: Supa?\n\nChannel 1: is super. Yeah.\n\nChannel 0: Okay. That's perfect if you already confirm which network is enabled for your address. And then have you already checked our site? Because the plans available, it's showing from our site. Or which\n\nChannel 1: I\n\nChannel 0: plan\n\nChannel 1: I I actually\n\nChannel 0: are\n\nChannel 1: checked\n\nChannel 0: you eyeing?\n\nChannel 1: the I checked the plan, and I I want to go with for with the the per month, maybe $89, and it it will give me the 500 and something actually MBP.\n\nChannel 0: Oh, okay. Let me just go ahead and yeah.\n\nChannel 1: Mhmm.\n\nChannel 0: I'm showing here you're referring with the SupaFiber, Supa 100 slash 40 unlimited, and it can boost to 500 slash 500 MBPS. So $89.95.\n\nChannel 1: Eight nine. Yes.\n\nChannel 0: Yeah. So, basically, our ordering process should be done through our site. You have to check out.\n\nChannel 1: Alright.\n\nChannel 0: Once we receive your order receipt, that's the time that our tech and provisioning team will process your connection activation. And are you going to use your own router? Do you already have a router?\n\nChannel 1: I have the router. It's aero company's brand new, actually, router. And, actually, I need the connection as soon as possible, like like today.\n\nChannel 0: Yeah. Because as long as your router is compatible, you could be connected to the router today. Because once the plan has been activated and ordered, our tech team will be sending you the credentials through email and SMS, wherein you have to input your username and password of to the router, and then you could be connected to the Internet from\n\nChannel 1: Okay.\n\nChannel 0: Supa.\n\nChannel 1: Okay. From super okay.\n\nChannel 0: Yeah.\n\nChannel 1: Can I actually order it with you right now?\n\nChannel 0: Yeah. Should it should be done online. I can stay in the line for you while you are trying to process it through the site because\n\nChannel 1: Mhmm. Please.\n\nChannel 0: there are some information that you have to see as a consumer and customer when processing an order.\n\nChannel 1: Mhmm. Okay. Can you stay with me\n\nChannel 0: Yeah.\n\nChannel 1: in this phone?\n\nChannel 0: Yeah. Definitely.\n\nChannel 1: Then okay.\n\nChannel 0: I'm willing to stay on\n\nChannel 1: Thank\n\nChannel 0: the line.\n\nChannel 1: you\n\nChannel 0: If you do\n\nChannel 1: so\n\nChannel 0: have\n\nChannel 1: much.\n\nChannel 0: you're welcome. If you do have any questions while processing your order, just let\n\nChannel 1: Yeah.\n\nChannel 0: me know. Okay? I'll be on the line for you, and no rush.\n\nChannel 1: Yes. Nora,\n\nChannel 0: Thank\n\nChannel 1: thank\n\nChannel 0: you.\n\nChannel 1: you so\n\nChannel 0: No rush.\n\nChannel 1: much.\n\nChannel 0: You're welcome.\n\nChannel 1: I was I was very, very stressed.\n\nChannel 0: Mm-mm.\n\nChannel 1: And today, I supposed to actually I supposed to start my work,\n\nChannel 0: Mm-mm.\n\nChannel 1: and I could not because I could not fix the Internet thingy.\n\nChannel 0: Oh,\n\nChannel 1: Okay.\n\nChannel 0: got it. So you are new from the from that place, from that apartment?\n\nChannel 1: I'm yes. Yes. I'm I'm\n\nChannel 0: Okay.\n\nChannel 1: I'm completely new. Okay. What you said that you sent me the link or what I am going to\n\nChannel 0: Yep.\n\nChannel 1: open that link for the super?\n\nChannel 0: Yes.\n\nChannel 1: Yeah.\n\nChannel 0: Our official website is airtel.net\n\nChannel 1: Yeah.\n\nChannel 0: dot\n\nChannel 1: Take\n\nChannel 0: a u.\n\nChannel 1: that link. Yeah. Sure. Yeah.\n\nChannel 0: Then you just need to click on the Supa tab. It says Supa Networks. It will be routed to the page where you will be seeing the plans that we offer, the necessary details for you to know. Actually, we do offer free router if you sign up for twenty four months.\n\nChannel 1: Okay. I have already actually, I bought one one router.\n\nChannel 0: Mm-mm.\n\nChannel 1: Yeah. Already. So let's see that. Why? The Internet is not working.\n\nMy\n\nChannel 0: Okay.\n\nChannel 1: my phone data is not working. I don't know why it is not working. Just take me to my out of service, my data.\n\nChannel 0: Okay. Sure. Sure. You're just using your phone, cell phone?\n\nChannel 1: Yes. I'm using my phone data. So it is it is not working properly. Now it is maybe yes. It is.\n\nAlpha. Uh-huh. Right? Yeah.\n\nChannel 0: Yes. Airtel\n\nChannel 1: I'm going\n\nChannel 0: .net\n\nChannel 1: to.\n\nChannel 0: .au.\n\nChannel 1: Yeah. Oh, I think it's good there. This size is not. Sorry. It's taking time.\n\nChannel 0: No. No. It's okay. It's fine.\n\nChannel 1: Uh-uh. Reload the sign. Do you have my number?\n\nChannel 0: Yes. I do have your\n\nChannel 1: Are\n\nChannel 0: phone\n\nChannel 1: you\n\nChannel 0: number.\n\nChannel 1: allowed\n\nChannel 0: It shows\n\nChannel 1: to do the outbound call?\n\nChannel 0: yes. I can go\n\nChannel 1: Yes.\n\nChannel 0: ahead and\n\nChannel 1: Oh,\n\nChannel 0: would\n\nChannel 1: now\n\nChannel 0: you like\n\nChannel 1: it\n\nChannel 0: me\n\nChannel 1: is\n\nChannel 0: to\n\nChannel 1: now. Now it is opening. Yeah.\n\nChannel 0: okay.\n\nChannel 1: I was thinking that maybe I have to maybe restart my phone, but, no, it is now working.\n\nChannel 0: It's now loading? Okay.\n\nChannel 1: Yeah. Now providing first Internet since '96 super network form. Alpha three. Is it is it alpha? Superwash plan.\n\nChannel 0: Yeah. Supa Networks. If you already launched the website, our website, just click on Supa Networks,\n\nChannel 1: Mhmm. Yeah.\n\nChannel 0: and\n\nChannel 1: Supernetwork.\n\nChannel 0: then it will show you the plans.\n\nChannel 1: The first one is alpha. Right? Sorry. Alpha, not Airtel.\n\nChannel 0: Yeah.\n\nChannel 1: Sorry.\n\nChannel 0: A like alpha.\n\nChannel 1: So, yes, it is here. First, I need to provide my address. Right?\n\nChannel 0: Yeah. You no. No. No. What you need to do once you launch the website, go directly to Supa Networks.\n\nClick Supa Networks, and then it will pull out the plans. You just need to select click.\n\nChannel 1: Okay. That's\n\nChannel 0: Click,\n\nChannel 1: correct.\n\nChannel 0: and\n\nChannel 1: Okay.\n\nChannel 0: then it will be routed to the next level, like, next page.\n\nChannel 1: It's I select that one.\n\nChannel 0: Yeah.\n\nChannel 1: Selecting.\n\nChannel 0: When you select, it will show selected. And then\n\nChannel 1: Yes. And then you can select a new modem below\n\nChannel 0: yeah.\n\nChannel 1: or no. I don't need the new modem because I have.\n\nChannel 0: Mhmm.\n\nChannel 1: I don't want the phone,\n\nChannel 0: Mm-mm.\n\nChannel 1: and I don't want the mobile. No. SIM. No. Select your super network connection\n\nChannel 0: The\n\nChannel 1: twenty\n\nChannel 0: contract.\n\nChannel 1: four months. Yeah.\n\nChannel 0: Yeah.\n\nChannel 1: Yes. For the contract twenty four twenty four month contract fee connection. Okay. I don't need that one. Twenty four month contract 50 per 15% discount.\n\nChannel 0: Mm-mm. So if you sign up for twelve months, you will be getting three months discount for fifteen percent and one month free. If you're selecting no contract, you will be paying $45 connection fee one time and then regular price of $89.95.\n\nChannel 1: Yeah. Contact. No contract. Do I need to select the no contract if I don't go for the contract?\n\nChannel 0: Yes. You have to select either of those three that you would like. If you prefer not to sign up for any contract, you have to select no contract, and then $45 will be added to your total\n\nChannel 1: Yeah.\n\nChannel 0: order.\n\nChannel 1: Total order, yes. It is now added. All total total is $134.95. So okay. Now order now.\n\nI'm going to click here.\n\nChannel 0: Mhmm.\n\nChannel 1: My first name is let's see. Last name, Riza. State address. I don't know the it's stated this is actually 14 Is Unit And 2 Bamblet Drives. Is it 2 will be the street address?\n\nMhmm.\n\nChannel 0: Yes. And then the unit is the first number you mentioned.\n\nChannel 1: Unit unit for 10. Okay. 2451951802. 95180. Driver's license number.\n\nOkay. Okay. The the license number is 5476549549716. Date of birth option is very critical. I have to go from here, like, 41 times I have to click Because\n\nChannel 0: Which\n\nChannel 1: I'm 40\n\nChannel 0: part are you which part are you now? For details personal\n\nChannel 1: one.\n\nChannel 0: details. Right? Like,\n\nChannel 1: Personal\n\nChannel 0: date\n\nChannel 1: details.\n\nChannel 0: of birth.\n\nChannel 1: Yeah. Correct.\n\nChannel 0: Okay.\n\nChannel 1: Yeah. Mhmm. I have it. I have it. Okay.\n\nJust the option to see Do you guys need to post anything to me? Maybe\n\nChannel 0: Oh, I'm\n\nChannel 1: no.\n\nChannel 0: sorry. You caught up. Oh,\n\nChannel 1: Oh,\n\nChannel 0: what's\n\nChannel 1: okay.\n\nChannel 0: your question?\n\nChannel 1: It is that now in my last, actually, sales. So it is showing that shipping. There are no shipping. Right?\n\nChannel 0: No shipping.\n\nChannel 1: Nothing. No shipping. Okay. And then let me check again. This is Unit 14, Denman Prospect, Australia.\n\nOkay. 2 Bandwidth Rise, Unit 14 Denman Prospect, Austria, capital territory. This this this. Okay. Total to process the payment.\n\nOkay. Now I'm going to put the card number. Basic security. What is happened? Yeah.\n\nComplete and authorized. You will now be redirected to the oh, it's gone. Thank you for your order. Your order has been submitted successfully. Okay.\n\nChannel 0: Okay.\n\nChannel 1: Now what to do here? I\n\nChannel 0: Alright.\n\nChannel 1: need\n\nChannel 0: Let\n\nChannel 1: this\n\nChannel 0: me\n\nChannel 1: medicine\n\nChannel 0: just go\n\nChannel 1: today,\n\nChannel 0: ahead.\n\nChannel 1: you know?\n\nChannel 0: Yeah. Yeah. Nothing to worry. I'm just checking our system if we got your order. And just to confirm, I'm speaking to miss Asrafica Collieraza.\n\nRight?\n\nChannel 1: Yes. Yes. Correct.\n\nChannel 0: Okay. Yeah. I confirm that we've received your order. One moment. I'm still trying to check some other things here just to make sure it will properly activate it.\n\nAnd then let me capture the payment you processed, which is $134.95. This will include your first month, thirty days covered, and the connection fee. Just bear\n\nChannel 1: Mhmm.\n\nChannel 0: with me here. 95¢. Okay. Thank you so much. So nothing so warm, miss Asrathi.\n\nAfter this call, our tech and provisioning team will process the activation of your service, and then keep your line open. You will be receiving the email confirmation through email and SMS that includes the details, your login credentials to the customer portal, and your username and password to have it connected to the Internet that we will be activated using your own router. Okay? And you're at home right now?\n\nChannel 1: Yes. I'm at home right now.\n\nChannel 0: Alright. Perfect.\n\nChannel 1: How long\n\nChannel 0: And\n\nChannel 1: it will take?\n\nChannel 0: I'm sorry. Today. Within today,\n\nChannel 1: Yeah. Today. Yeah.\n\nChannel 0: just\n\nChannel 1: Within\n\nChannel 0: give\n\nChannel 1: today. Yeah. Like\n\nChannel 0: us just\n\nChannel 1: like hours?\n\nChannel 0: give us an hour. Yeah. Give us\n\nChannel 1: Yeah.\n\nChannel 0: an hour. This\n\nChannel 1: Ten\n\nChannel 0: will\n\nChannel 1: hour.\n\nChannel 0: be\n\nChannel 1: Okay.\n\nChannel 0: is\n\nChannel 1: And\n\nChannel 0: it okay?\n\nChannel 1: okay. Sorry. I am little\n\nChannel 0: Alright.\n\nChannel 1: bit busy. Sorry\n\nChannel 0: It's\n\nChannel 1: about that.\n\nChannel 0: fine. One\n\nChannel 1: Okay.\n\nChannel 0: moment. I'll I'm checking\n\nChannel 1: Mhmm.\n\nChannel 0: as well of the address. Just bear with me\n\nChannel 1: Mhmm.\n\nChannel 0: here. Address. Yes. Your unit is 2. Right?\n\nChannel 1: 14? No.\n\nChannel 0: Oh,\n\nChannel 1: You need\n\nChannel 0: 14.\n\nChannel 1: 14. Yeah. 14.\n\nChannel 0: Unit 14. 14.\n\nChannel 1: Yeah. 2\n\nChannel 0: K.\n\nChannel 1: family\n\nChannel 0: Let me\n\nChannel 1: Trials.\n\nChannel 0: just put here Unit 14.\n\nChannel 1: Yeah. You mean it's 14? Like 14 and then\n\nChannel 0: Mhmm.\n\nChannel 1: 2 Bam Blitz rice.\n\nChannel 0: Yeah. Bumble ice. Okay. Alright. All set.\n\nThis will be activated. Okay? Within an hour, you will receive all the necessary details that you need to receive.\n\nChannel 1: Okay. Okay. I understand.\n\nChannel 0: Okay.\n\nChannel 1: Yeah. Okay\n\nChannel 0: Alright.\n\nChannel 1: then. Thank you. What is your name?\n\nChannel 0: My name is Melissa. I'm from accounts.\n\nChannel 1: Melissa. Okay.\n\nChannel 0: Yes.\n\nChannel 1: Thank you so much, Melissa. I'll be wait. Okay.\n\nChannel 0: Sure.\n\nChannel 1: Thank\n\nChannel 0: You're\n\nChannel 1: you.\n\nChannel 0: welcome, and welcome to Airtel AU family. We're happy to have\n\nChannel 1: Okay.\n\nChannel 0: you here, and\n\nChannel 1: Thank\n\nChannel 0: talk to\n\nChannel 1: you.\n\nChannel 0: you soon.\n\nChannel 1: You too, dear. Bye.\n\nChannel 0: Thank you. Be safe. Bye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.64,"end":0.96,"sentiment":"neutral","sentiment_score":0.28889524936676025},{"text":"Good afternoon.","start":0.96,"end":1.68,"sentiment":"positive","sentiment_score":0.515573650598526},{"text":"Thank you so much for calling your account.","start":1.68,"end":3.6999998,"sentiment":"positive","sentiment_score":0.7070318311452866},{"text":"How may I help you today?","start":3.84,"end":5.14,"sentiment":"positive","sentiment_score":0.5966730713844299}],"sentiment":"positive","sentiment_score":0.6209609192960402,"channel":0,"num_words":17,"start":0.64,"end":5.14},{"sentences":[{"text":"Hi.","start":5.8399997,"end":6.16,"sentiment":"neutral","sentiment_score":0.10004344582557678},{"text":"I'm calling you actually regarding that my I want the new connection Internet connection in my new apartment.","start":6.16,"end":13.139999,"sentiment":"neutral","sentiment_score":0.06901251234942013},{"text":"I just moved 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ahead and get your address.","start":23.055,"end":25.935,"sentiment":"neutral","sentiment_score":0.1613783524795012},{"text":"In that way, we could ask our tech team to check which network is enabled your service address because we do offer several networks for connection.","start":25.935,"end":35.77,"sentiment":"neutral","sentiment_score":0.13335019264083642},{"text":"It's 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wait.","start":1296.6901,"end":1297.5901,"sentiment":"neutral","sentiment_score":0.15043433010578156},{"text":"Okay.","start":1297.9701,"end":1298.4701,"sentiment":"neutral","sentiment_score":0.1504918783903122}],"sentiment":"neutral","sentiment_score":0.2976336148050096,"channel":1,"num_words":9,"start":1294.53,"end":1298.4701},{"sentences":[{"text":"Sure.","start":1298.1549,"end":1298.5549,"sentiment":"neutral","sentiment_score":0.3098685145378113}],"sentiment":"neutral","sentiment_score":0.3098685145378113,"channel":0,"num_words":1,"start":1298.1549,"end":1298.5549},{"sentences":[{"text":"Thank","start":1298.53,"end":1298.77,"sentiment":"neutral","sentiment_score":0.3278559446334839}],"sentiment":"neutral","sentiment_score":0.3278559446334839,"channel":1,"num_words":1,"start":1298.53,"end":1298.77},{"sentences":[{"text":"You're","start":1298.5549,"end":1298.7949,"sentiment":"neutral","sentiment_score":0.296499639749527}],"sentiment":"neutral","sentiment_score":0.296499639749527,"channel":0,"num_words":1,"start":1298.5549,"end":1298.7949},{"sentences":[{"text":"you.","start":1298.77,"end":1299.27,"sentiment":"neutral","sentiment_score":0.05410650745034218}],"sentiment":"neutral","sentiment_score":0.05410650745034218,"channel":1,"num_words":1,"start":1298.77,"end":1299.27},{"sentences":[{"text":"welcome, and welcome to Airtel AU family.","start":1298.7949,"end":1301.5349,"sentiment":"positive","sentiment_score":0.7530710867473057},{"text":"We're happy to have","start":1302.5901,"end":1303.79,"sentiment":"positive","sentiment_score":0.833286240696907}],"sentiment":"positive","sentiment_score":0.7822402336380698,"channel":0,"num_words":11,"start":1298.7949,"end":1303.79},{"sentences":[{"text":"Okay.","start":1303.5851,"end":1304.0851,"sentiment":"positive","sentiment_score":0.5418169498443604}],"sentiment":"positive","sentiment_score":0.5418169498443604,"channel":1,"num_words":1,"start":1303.5851,"end":1304.0851},{"sentences":[{"text":"you here, and","start":1303.79,"end":1304.75,"sentiment":"positive","sentiment_score":0.5759308040142059}],"sentiment":"positive","sentiment_score":0.5759308040142059,"channel":0,"num_words":3,"start":1303.79,"end":1304.75},{"sentences":[{"text":"Thank","start":1304.7051,"end":1305.025,"sentiment":"positive","sentiment_score":0.7827467918395996}],"sentiment":"positive","sentiment_score":0.7827467918395996,"channel":1,"num_words":1,"start":1304.7051,"end":1305.025},{"sentences":[{"text":"talk to","start":1304.75,"end":1305.15,"sentiment":"positive","sentiment_score":0.7707856595516205}],"sentiment":"positive","sentiment_score":0.7707856595516205,"channel":0,"num_words":2,"start":1304.75,"end":1305.15},{"sentences":[{"text":"you.","start":1305.025,"end":1305.525,"sentiment":"positive","sentiment_score":0.6025781631469727}],"sentiment":"positive","sentiment_score":0.6025781631469727,"channel":1,"num_words":1,"start":1305.025,"end":1305.525},{"sentences":[{"text":"you soon.","start":1305.15,"end":1305.81,"sentiment":"positive","sentiment_score":0.47525398433208466}],"sentiment":"positive","sentiment_score":0.47525398433208466,"channel":0,"num_words":2,"start":1305.15,"end":1305.81},{"sentences":[{"text":"You too, dear.","start":1306.385,"end":1307.185,"sentiment":"positive","sentiment_score":0.4810664852460225},{"text":"Bye.","start":1307.185,"end":1307.685,"sentiment":"positive","sentiment_score":0.37750789523124695}],"sentiment":"positive","sentiment_score":0.45517683774232864,"channel":1,"num_words":4,"start":1306.385,"end":1307.685},{"sentences":[{"text":"Thank you.","start":1307.55,"end":1308.11,"sentiment":"positive","sentiment_score":0.7239262461662292},{"text":"Be safe.","start":1308.11,"end":1308.75,"sentiment":"positive","sentiment_score":0.4903682917356491},{"text":"Bye bye.","start":1308.75,"end":1309.41,"sentiment":"neutral","sentiment_score":0.05930330604314804}],"sentiment":"positive","sentiment_score":0.42453261464834213,"channel":0,"num_words":6,"start":1307.55,"end":1309.41}]},"summary":{"result":"success","short":"The customer is experiencing internet connection issues and phone data issues with their new apartment. The agent guides them through signing up for a 24-month contract and adding their phone to their plan, providing a discount and payment information. The agent activates the service within an hour and provides login credentials and a username and password for their router. The call ends pleasantly with the customer receiving their login credentials and a password for their router."},"intents":{"segments":[{"text":"And then you can select a new modem below yeah. or no. I don't need the new modem because I have. Mhmm.","start_word":974,"end_word":995,"intents":[{"intent":"Select modem","confidence_score":0.42028204}]},{"text":"For the contract twenty four twenty four month contract fee connection. Okay.","start_word":1024,"end_word":1035,"intents":[{"intent":"Add contract fee","confidence_score":0.088737145}]},{"text":"Do I need to select the no contract if I don't go for the contract? Yes.","start_word":1096,"end_word":1111,"intents":[{"intent":"Select contract","confidence_score":0.65880823}]},{"text":"I don't know the it's stated this is actually 14 Is Unit And 2 Bamblet Drives. Is it 2 will be the street address? Mhmm.","start_word":1185,"end_word":1209,"intents":[{"intent":"Confirm address","confidence_score":0.22541575}]},{"text":"I'm just checking our system if we got your order. And just to confirm, I'm speaking to miss Asrafica Collieraza. Right? Yes. Yes. Correct.","start_word":1446,"end_word":1469,"intents":[{"intent":"Confirm order","confidence_score":0.09946098}]},{"text":"After this call, our tech and provisioning team will process the activation of your service, and then keep your line open. You will be receiving the email confirmation through email and SMS that includes the details, your login credentials to the customer portal, and your username and password to have it connected to the Internet that we will be activated using your own router. Okay?","start_word":1542,"end_word":1606,"intents":[{"intent":"Process service activation","confidence_score":0.04476097}]}]},"sentiments":{"segments":[{"text":"Hi.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.28889524936676025},{"text":"Good afternoon. Thank you so much for calling your account. How may I help you today?","start_word":1,"end_word":16,"sentiment":"positive","sentiment_score":0.632394015789032},{"text":"Hi. I'm calling you actually regarding that my I want the new connection Internet connection in my new apartment. I just moved here. Oh, So sure.","start_word":17,"end_word":42,"sentiment":"neutral","sentiment_score":0.09836939722299576},{"text":"Thank you so much for giving us a call. We'll be more than happy to assist you. thank If you.","start_word":43,"end_word":62,"sentiment":"positive","sentiment_score":0.6117987632751465},{"text":"you would like, we can go ahead and get your address. In that way, we could ask our tech team to check which network is enabled your service address because we do offer several networks for connection. It's Supa, Mhmm. Minhame Super. Network. Oh, it's It Supa? is super. Yeah. Okay. That's perfect if you already confirm which network is enabled for your address. And then have you already checked our site? Because the plans available, it's showing from our site. Or which I plan I I actually are checked you eyeing? the I checked the plan, and I I want to go with for with the the per month, maybe $89, and it it will give me the 500 and something actually MBP. Oh, okay. Let me just go ahead and yeah. Mhmm. I'm showing here you're referring with the SupaFiber, Supa 100 slash 40 unlimited, and it can boost to 500 slash 500 MBPS. So $89.95. Eight nine. Yes. Yeah. So, basically, our ordering process should be done through our site. You have to check out. Alright. Once we receive your order receipt, that's the time that our tech and provisioning team will process your connection activation. And are you going to use your own router? Do you already have a router? I have the router. It's aero company's brand new, actually, router. And, actually, I need the connection as soon as possible, like like today. Yeah. Because as long as your router is compatible, you could be connected to the router today. Because once the plan has been activated and ordered, our tech team will be sending you the credentials through email and SMS, wherein you have to input your username and password of to the router, and then you could be connected to the Internet from Okay. Supa. Okay.","start_word":63,"end_word":365,"sentiment":"neutral","sentiment_score":0.10788540770806888},{"text":"From super okay.","start_word":366,"end_word":368,"sentiment":"positive","sentiment_score":0.529081404209137},{"text":"Yeah. Can I actually order it with you right now? Yeah. Should it should be done online. I can stay in the line for you while you are trying to process it through the site because Mhmm. Please. there are some information that you have to see as a consumer and customer when processing an order. Mhmm. Okay. Can you stay with me Yeah. in this phone? Yeah. Definitely. Then okay. I'm willing to stay on Thank the line.","start_word":369,"end_word":447,"sentiment":"neutral","sentiment_score":0.12395348399877548},{"text":"you If you do so have much. you're welcome.","start_word":448,"end_word":456,"sentiment":"positive","sentiment_score":0.38564082980155945},{"text":"If you do have any questions while processing your order, just let Yeah. me know. Okay? I'll be on the line for you, and no rush. Yes. Nora, Thank thank you. you so No rush. much. You're welcome.","start_word":457,"end_word":494,"sentiment":"neutral","sentiment_score":0.13607992231845856},{"text":"I was I was very, very stressed.","start_word":495,"end_word":501,"sentiment":"negative","sentiment_score":-0.5456539988517761},{"text":"Mm-mm. And today, I supposed to actually I supposed to start my work, Mm-mm. and I could not because I could not fix the Internet thingy. Oh, Okay. got it. So you are new from the from that place, from that apartment? I'm yes. Yes. I'm I'm Okay. I'm completely new. Okay. What you said that you sent me the link or what I am going to Yep. open that link for the super? Yes. Yeah. Our official website is airtel.net Yeah. dot Take a u. that link. Yeah. Sure. Yeah. Then you just need to click on the Supa tab. It says Supa Networks. It will be routed to the page where you will be seeing the plans that we offer, the necessary details for you to know. Actually, we do offer free router if you sign up for twenty four months. Okay. I have already actually, I bought one one router. Mm-mm. Yeah. Already. So let's see that. Why?","start_word":502,"end_word":662,"sentiment":"neutral","sentiment_score":0.0196393534124638},{"text":"The Internet is not working.","start_word":663,"end_word":667,"sentiment":"negative","sentiment_score":-0.4652031362056732},{"text":"My Okay.","start_word":668,"end_word":669,"sentiment":"neutral","sentiment_score":-0.2829200029373169},{"text":"my phone data is not working. I don't know why it is not working.","start_word":670,"end_word":683,"sentiment":"negative","sentiment_score":-0.39282068610191345},{"text":"Just take me to my out of service, my data. Okay. Sure. Sure. You're just using your phone, cell phone? Yes. I'm using my phone data. So it is it is not working properly. Now it is maybe yes. It is. Alpha. Uh-huh. Right? Yeah. Yes. Airtel I'm going .net to. .au. Yeah. Oh, I think it's good there. This size is not. Sorry. It's taking time. No. No. It's okay. It's fine. Uh-uh. Reload the sign. Do you have my number? Yes. I do have your Are phone you number. allowed It shows to do the outbound call? yes. I can go Yes. ahead and Oh, would now you like it me is to now. Now it is opening. Yeah. okay. I was thinking that maybe I have to maybe restart my phone, but, no, it is now working. It's now loading? Okay. Yeah. Now providing first Internet since '96 super network form. Alpha three. Is it is it alpha? Superwash plan. Yeah. Supa Networks. If you already launched the website, our website, just click on Supa Networks, Mhmm. Yeah. and Supernetwork. then it will show you the plans. The first one is alpha. Right? Sorry. Alpha, not Airtel. Yeah. Sorry. A like alpha. So, yes, it is here. First, I need to provide my address. Right? Yeah. You no. No. No. What you need to do once you launch the website, go directly to Supa Networks. Click Supa Networks, and then it will pull out the plans. You just need to select click. Okay. That's Click, correct. and Okay. then it will be routed to the next level, like, next page. It's I select that one. Yeah. Selecting. When you select, it will show selected. And then Yes. And then you can select a new modem below yeah. or no. I don't need the new modem because I have. Mhmm.","start_word":684,"end_word":995,"sentiment":"neutral","sentiment_score":0.007580675347409665},{"text":"I don't want the phone, Mm-mm. and I don't want the mobile.","start_word":996,"end_word":1007,"sentiment":"negative","sentiment_score":-0.3754990398883819},{"text":"No. SIM. No. Select your super network connection The twenty contract. four months. Yeah. Yeah. Yes. For the contract twenty four twenty four month contract fee connection. Okay. I don't need that one. Twenty four month contract 50 per 15% discount. Mm-mm. So if you sign up for twelve months, you will be getting three months discount for fifteen percent and one month free. If you're selecting no contract, you will be paying $45 connection fee one time and then regular price of $89.95. Yeah. Contact. No contract. Do I need to select the no contract if I don't go for the contract? Yes. You have to select either of those three that you would like. If you prefer not to sign up for any contract, you have to select no contract, and then $45 will be added to your total Yeah. order. Total order, yes. It is now added. All total total is $134.95. So okay. Now order now. I'm going to click here. Mhmm. My first name is let's see. Last name, Riza. State address. I don't know the it's stated this is actually 14 Is Unit And 2 Bamblet Drives. Is it 2 will be the street address? Mhmm. Yes. And then the unit is the first number you mentioned. Unit unit for 10. Okay. 2451951802. 95180. Driver's license number. Okay. Okay. The the license number is 5476549549716. Date of birth option is very critical. I have to go from here, like, 41 times I have to click Because Which I'm 40 part are you which part are you now? For details personal one. details. Right? Like, Personal date details. of birth. Yeah. Correct. Okay. Yeah. Mhmm. I have it. I have it. Okay. Just the option to see Do you guys need to post anything to me? Maybe Oh, I'm no. sorry. You caught up. Oh, Oh, what's okay. your question? It is that now in my last, actually, sales. So it is showing that shipping. There are no shipping. Right? No shipping. Nothing. No shipping. Okay. And then let me check again. This is Unit 14, Denman Prospect, Australia. Okay. 2 Bandwidth Rise, Unit 14 Denman Prospect, Austria, capital territory. This this this. Okay. Total to process the payment. Okay. Now I'm going to put the card number. Basic security. What is happened? Yeah. Complete and authorized. You will now be redirected to the oh, it's gone.","start_word":1008,"end_word":1409,"sentiment":"neutral","sentiment_score":0.004073634009868537},{"text":"Thank you for your order. Your order has been submitted successfully.","start_word":1410,"end_word":1420,"sentiment":"positive","sentiment_score":0.5341771841049194},{"text":"Okay. Okay. Now what to do here? I Alright. need Let this me medicine just go today, ahead. you know? Yeah. Yeah. Nothing to worry. I'm just checking our system if we got your order. And just to confirm, I'm speaking to miss Asrafica Collieraza. Right? Yes. Yes. Correct. Okay. Yeah. I confirm that we've received your order. One moment. I'm still trying to check some other things here just to make sure it will properly activate it. And then let me capture the payment you processed, which is $134.95. This will include your first month, thirty days covered, and the connection fee. Just bear Mhmm. with me here. 95<unk>.","start_word":1421,"end_word":1532,"sentiment":"neutral","sentiment_score":0.10050076425873808},{"text":"Okay. Thank you so much. So nothing so warm, miss Asrathi. After this call, our tech and provisioning team will process the activation of your service, and then keep your line open.","start_word":1532,"end_word":1564,"sentiment":"positive","sentiment_score":0.4312849938869476},{"text":"You will be receiving the email confirmation through email and SMS that includes the details, your login credentials to the customer portal, and your username and password to have it connected to the Internet that we will be activated using your own router. Okay? And you're at home right now? Yes. I'm at home right now. Alright. Perfect. How long And it will take? I'm sorry. Today. Within today, Yeah. Today. Yeah. just Within give today. Yeah. Like us just like hours? give us an hour. Yeah. Give us Yeah. an hour. This Ten will hour. be Okay. is And it okay? okay. Sorry. I am little Alright. bit busy. Sorry It's about that. fine. One Okay. moment. I'll I'm checking Mhmm. as well of the address. Just bear with me Mhmm. here. Address. Yes. Your unit is 2. Right? 14? No. Oh, You need 14. 14. Yeah. 14. Unit 14. 14. Yeah. 2 K. family Let me Trials. just put here Unit 14. Yeah. You mean it's 14? Like 14 and then Mhmm. 2 Bam Blitz rice. Yeah. Bumble ice. Okay. Alright. All set. This will be activated. Okay? Within an hour, you will receive all the necessary details that you need to receive. Okay. Okay. I understand. Okay. Yeah. Okay Alright. then. Thank you. What is your name? My name is Melissa. I'm from accounts. Melissa. Okay. Yes.","start_word":1564,"end_word":1794,"sentiment":"neutral","sentiment_score":0.06692466139793396},{"text":"Thank you so much, Melissa.","start_word":1794,"end_word":1799,"sentiment":"positive","sentiment_score":0.4210592210292816},{"text":"I'll be wait. Okay. Sure. Thank You're you.","start_word":1799,"end_word":1807,"sentiment":"neutral","sentiment_score":0.2283918857574463},{"text":"welcome, and welcome to Airtel AU family. We're happy to have Okay. you here, and Thank talk to you. you soon. You too, dear. Bye. Thank you. Be safe.","start_word":1806,"end_word":1834,"sentiment":"positive","sentiment_score":0.6346999406814575},{"text":"Bye bye.","start_word":1835,"end_word":1836,"sentiment":"neutral","sentiment_score":0.24558372795581815}],"average":{"sentiment":"neutral","sentiment_score":0.07201226480568684}}}}