{"metadata":{"transaction_key":"deprecated","request_id":"019df617-e7ed-7562-8d1b-0a0ff88564ca","sha256":"6b290e9d4ed00111432938a3dcb4df0a8aae203851ce0e750ae6edd01e317296","created":"2026-05-05T03:04:16.923Z","duration":63.071938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":203,"output_tokens":60},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":225,"output_tokens":225},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":225,"output_tokens":2}},"results":{"channels":[{"alternatives":[{"transcript":"Hi, Helena. It's Tommy here from Oakview Financial, one of the senior advisers. I'm just giving you a call to go through your annual review if you still have time. Perfect. Thank you so much. Yeah. It's a little bit crackly, but can you hear me okay? Perfect. If I do ask you to repeat anything, I do apologize. It's slightly muffled, but I can pretty much make you out. Amazing. Just before I get started, I've got an annual review pack to email through to you. Are you okay if I just go through a quick security process with you? Hello, Helena. Can you hear me okay? If you can still hear me on your end, I think the sound has fully cut out on mine. So I might just give you a quick buzz back.","confidence":1.0,"words":[{"word":"hi","start":3.1999998,"end":3.52,"confidence":0.9916992,"punctuated_word":"Hi,","sentiment":"neutral","sentiment_score":0.054453685879707336},{"word":"helena","start":3.52,"end":4.0,"confidence":0.80200195,"punctuated_word":"Helena.","sentiment":"neutral","sentiment_score":0.05058760568499565},{"word":"it's","start":4.0,"end":4.24,"confidence":0.9941406,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.0625276118516922},{"word":"tommy","start":4.24,"end":4.56,"confidence":0.9892578,"punctuated_word":"Tommy","sentiment":"neutral","sentiment_score":0.06448584794998169},{"word":"here","start":4.56,"end":4.7999997,"confidence":1.0,"punctuated_word":"here","sentiment":"neutral","sentiment_score":0.06165862828493118},{"word":"from","start":4.7999997,"end":5.04,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.06705556809902191},{"word":"oakview","start":5.04,"end":5.52,"confidence":0.84375,"punctuated_word":"Oakview","sentiment":"neutral","sentiment_score":0.06418436765670776},{"word":"financial","start":5.52,"end":6.0,"confidence":0.99560547,"punctuated_word":"Financial,","sentiment":"neutral","sentiment_score":0.08543108403682709},{"word":"one","start":6.0,"end":6.08,"confidence":1.0,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.08099471032619476},{"word":"of","start":6.08,"end":6.24,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.07678662240505219},{"word":"the","start":6.24,"end":6.3999996,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0679233968257904},{"word":"senior","start":6.3999996,"end":6.7999997,"confidence":0.99902344,"punctuated_word":"senior","sentiment":"neutral","sentiment_score":0.05340428650379181},{"word":"advisers","start":6.7999997,"end":7.2999997,"confidence":0.8964844,"punctuated_word":"advisers.","sentiment":"neutral","sentiment_score":0.06193719431757927},{"word":"i'm","start":7.6,"end":7.9199996,"confidence":1.0,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.05035995692014694},{"word":"just","start":7.9199996,"end":8.16,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.05228370800614357},{"word":"giving","start":8.16,"end":8.4,"confidence":1.0,"punctuated_word":"giving","sentiment":"neutral","sentiment_score":0.05391677841544151},{"word":"you","start":8.4,"end":8.559999,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.022512849420309067},{"word":"a","start":8.559999,"end":8.639999,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.032997652888298035},{"word":"call","start":8.639999,"end":8.88,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.03918944299221039},{"word":"to","start":8.88,"end":9.04,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.033392615616321564},{"word":"go","start":9.04,"end":9.28,"confidence":1.0,"punctuated_word":"go","sentiment":"neutral","sentiment_score":0.03149624913930893},{"word":"through","start":9.28,"end":9.44,"confidence":1.0,"punctuated_word":"through","sentiment":"neutral","sentiment_score":0.046570006757974625},{"word":"your","start":9.44,"end":9.679999,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.047683458775281906},{"word":"annual","start":9.679999,"end":10.08,"confidence":1.0,"punctuated_word":"annual","sentiment":"neutral","sentiment_score":0.05536177381873131},{"word":"review","start":10.08,"end":10.4,"confidence":1.0,"punctuated_word":"review","sentiment":"neutral","sentiment_score":0.06574749946594238},{"word":"if","start":10.4,"end":10.639999,"confidence":0.6669922,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.03278014436364174},{"word":"you","start":10.639999,"end":10.719999,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.035174112766981125},{"word":"still","start":10.719999,"end":10.96,"confidence":0.9892578,"punctuated_word":"still","sentiment":"neutral","sentiment_score":0.023926477879285812},{"word":"have","start":10.96,"end":11.12,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.028639938682317737},{"word":"time","start":11.12,"end":11.62,"confidence":0.98999023,"punctuated_word":"time.","sentiment":"neutral","sentiment_score":0.039664216339588165},{"word":"perfect","start":14.415,"end":14.915,"confidence":0.99853516,"punctuated_word":"Perfect.","sentiment":"positive","sentiment_score":0.7664648294448853},{"word":"thank","start":15.135,"end":15.455,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.3414486050605774},{"word":"you","start":15.455,"end":15.695,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.08038118481636047},{"word":"so","start":15.695,"end":15.8550005,"confidence":1.0,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.15430384874343872},{"word":"much","start":15.8550005,"end":16.355,"confidence":1.0,"punctuated_word":"much.","sentiment":"neutral","sentiment_score":0.16593274474143982},{"word":"yeah","start":19.375,"end":19.695,"confidence":0.99853516,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.008637305349111557},{"word":"it's","start":19.695,"end":19.855,"confidence":0.9995117,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.07849280536174774},{"word":"a","start":19.855,"end":20.015,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.1346663534641266},{"word":"little","start":20.015,"end":20.175,"confidence":1.0,"punctuated_word":"little","sentiment":"neutral","sentiment_score":-0.18366266787052157},{"word":"bit","start":20.175,"end":20.335,"confidence":1.0,"punctuated_word":"bit","sentiment":"neutral","sentiment_score":-0.22134976089000705},{"word":"crackly","start":20.335,"end":20.654999,"confidence":0.98583984,"punctuated_word":"crackly,","sentiment":"neutral","sentiment_score":-0.22992490231990817},{"word":"but","start":20.654999,"end":20.815,"confidence":1.0,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.10629884153604507},{"word":"can","start":20.815,"end":20.975,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.10235616564750671},{"word":"you","start":20.975,"end":21.135,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.12396155297756196},{"word":"hear","start":21.135,"end":21.295,"confidence":1.0,"punctuated_word":"hear","sentiment":"neutral","sentiment_score":-0.16191257536411283},{"word":"me","start":21.295,"end":21.455,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.08193859457969666},{"word":"okay","start":21.455,"end":21.955,"confidence":0.9995117,"punctuated_word":"okay?","sentiment":"neutral","sentiment_score":-0.04359550029039383},{"word":"perfect","start":23.935001,"end":24.255001,"confidence":0.99902344,"punctuated_word":"Perfect.","sentiment":"neutral","sentiment_score":0.24086472392082217},{"word":"if","start":24.255001,"end":24.415,"confidence":0.99902344,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.04980967938899994},{"word":"i","start":24.415,"end":24.494999,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.0036987140774726863},{"word":"do","start":24.494999,"end":24.654999,"confidence":1.0,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.011198468506336212},{"word":"ask","start":24.654999,"end":24.814999,"confidence":0.99902344,"punctuated_word":"ask","sentiment":"neutral","sentiment_score":0.06462261080741882},{"word":"you","start":24.814999,"end":24.895,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.05433215945959091},{"word":"to","start":24.895,"end":25.055,"confidence":0.9951172,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.027817830443382263},{"word":"repeat","start":25.055,"end":25.295,"confidence":1.0,"punctuated_word":"repeat","sentiment":"neutral","sentiment_score":0.011171475052833555},{"word":"anything","start":25.295,"end":25.615,"confidence":0.9980469,"punctuated_word":"anything,","sentiment":"neutral","sentiment_score":0.006238572299480438},{"word":"i","start":25.615,"end":25.775,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.04441876709461212},{"word":"do","start":25.775,"end":25.935001,"confidence":1.0,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.060578614473342896},{"word":"apologize","start":25.935001,"end":26.435001,"confidence":0.99560547,"punctuated_word":"apologize.","sentiment":"neutral","sentiment_score":-0.03946735709905624},{"word":"it's","start":26.72,"end":26.96,"confidence":0.8581543,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.1226828396320343},{"word":"slightly","start":26.96,"end":27.279999,"confidence":0.98535156,"punctuated_word":"slightly","sentiment":"neutral","sentiment_score":-0.1091155856847763},{"word":"muffled","start":27.279999,"end":27.599998,"confidence":0.9781901,"punctuated_word":"muffled,","sentiment":"neutral","sentiment_score":-0.12886813282966614},{"word":"but","start":27.599998,"end":27.76,"confidence":0.99609375,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.05383526533842087},{"word":"i","start":27.76,"end":27.84,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.022560223937034607},{"word":"can","start":27.84,"end":28.0,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.027293339371681213},{"word":"pretty","start":28.0,"end":28.24,"confidence":0.9980469,"punctuated_word":"pretty","sentiment":"neutral","sentiment_score":0.027661561965942383},{"word":"much","start":28.24,"end":28.48,"confidence":1.0,"punctuated_word":"much","sentiment":"neutral","sentiment_score":0.05933623015880585},{"word":"make","start":28.48,"end":28.56,"confidence":1.0,"punctuated_word":"make","sentiment":"neutral","sentiment_score":0.01779068261384964},{"word":"you","start":28.56,"end":29.06,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.014348238706588743},{"word":"out","start":30.88,"end":31.199999,"confidence":0.99609375,"punctuated_word":"out.","sentiment":"neutral","sentiment_score":0.07320885360240936},{"word":"amazing","start":31.199999,"end":31.699999,"confidence":0.98950195,"punctuated_word":"Amazing.","sentiment":"positive","sentiment_score":0.4865572452545166},{"word":"just","start":32.0,"end":32.16,"confidence":0.7060547,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":0.1751319020986557},{"word":"before","start":32.16,"end":32.399998,"confidence":1.0,"punctuated_word":"before","sentiment":"neutral","sentiment_score":0.16658493876457214},{"word":"i","start":32.399998,"end":32.559998,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.2057516723871231},{"word":"get","start":32.559998,"end":32.72,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.15865333378314972},{"word":"started","start":32.72,"end":33.04,"confidence":0.9980469,"punctuated_word":"started,","sentiment":"neutral","sentiment_score":0.23081201314926147},{"word":"i've","start":33.04,"end":33.2,"confidence":0.9995117,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":0.15278565883636477},{"word":"got","start":33.2,"end":33.44,"confidence":0.9370117,"punctuated_word":"got","sentiment":"neutral","sentiment_score":0.2253004014492035},{"word":"an","start":33.44,"end":33.6,"confidence":0.99609375,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.22353118658065796},{"word":"annual","start":33.6,"end":33.92,"confidence":0.99902344,"punctuated_word":"annual","sentiment":"neutral","sentiment_score":0.193667471408844},{"word":"review","start":33.92,"end":34.239998,"confidence":0.99902344,"punctuated_word":"review","sentiment":"neutral","sentiment_score":0.1492217630147934},{"word":"pack","start":34.239998,"end":34.48,"confidence":0.8613281,"punctuated_word":"pack","sentiment":"neutral","sentiment_score":0.210162490606308},{"word":"to","start":34.48,"end":34.64,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.25363442301750183},{"word":"email","start":34.64,"end":34.96,"confidence":0.9980469,"punctuated_word":"email","sentiment":"neutral","sentiment_score":0.2941688597202301},{"word":"through","start":34.96,"end":35.199997,"confidence":1.0,"punctuated_word":"through","sentiment":"neutral","sentiment_score":0.24997922778129575},{"word":"to","start":35.199997,"end":35.36,"confidence":0.9970703,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.29237884283065796},{"word":"you","start":35.36,"end":35.68,"confidence":0.9995117,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.20792539417743683},{"word":"are","start":35.68,"end":35.84,"confidence":1.0,"punctuated_word":"Are","sentiment":"neutral","sentiment_score":0.0972810834646225},{"word":"you","start":35.84,"end":36.0,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.07123364508152008},{"word":"okay","start":36.0,"end":36.16,"confidence":1.0,"punctuated_word":"okay","sentiment":"neutral","sentiment_score":0.05516664683818817},{"word":"if","start":36.16,"end":36.32,"confidence":0.99902344,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.08146677166223526},{"word":"i","start":36.32,"end":36.4,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.08603517711162567},{"word":"just","start":36.4,"end":36.559998,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.07854324579238892},{"word":"go","start":36.559998,"end":36.72,"confidence":1.0,"punctuated_word":"go","sentiment":"neutral","sentiment_score":0.06724859774112701},{"word":"through","start":36.72,"end":36.879997,"confidence":0.99902344,"punctuated_word":"through","sentiment":"neutral","sentiment_score":0.12837915122509003},{"word":"a","start":36.879997,"end":37.04,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.08719521760940552},{"word":"quick","start":37.04,"end":37.28,"confidence":1.0,"punctuated_word":"quick","sentiment":"neutral","sentiment_score":0.0866963341832161},{"word":"security","start":37.28,"end":37.68,"confidence":1.0,"punctuated_word":"security","sentiment":"neutral","sentiment_score":0.0549975149333477},{"word":"process","start":37.68,"end":38.0,"confidence":1.0,"punctuated_word":"process","sentiment":"neutral","sentiment_score":0.05737939849495888},{"word":"with","start":38.0,"end":38.16,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.07100154459476471},{"word":"you","start":38.16,"end":38.655,"confidence":0.99902344,"punctuated_word":"you?","sentiment":"neutral","sentiment_score":0.07572255283594131},{"word":"hello","start":47.695,"end":48.015,"confidence":0.62109375,"punctuated_word":"Hello,","sentiment":"neutral","sentiment_score":0.02300485223531723},{"word":"helena","start":48.015,"end":48.335,"confidence":0.63842773,"punctuated_word":"Helena.","sentiment":"neutral","sentiment_score":0.019571203738451004},{"word":"can","start":48.335,"end":48.495,"confidence":0.99902344,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":-0.007710155099630356},{"word":"you","start":48.495,"end":48.574997,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.007866643369197845},{"word":"hear","start":48.574997,"end":48.815,"confidence":1.0,"punctuated_word":"hear","sentiment":"neutral","sentiment_score":-0.013343043625354769},{"word":"me","start":48.815,"end":48.894997,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.010941332206130028},{"word":"okay","start":48.894997,"end":49.394997,"confidence":0.99853516,"punctuated_word":"okay?","sentiment":"neutral","sentiment_score":-0.010871713981032372},{"word":"if","start":50.254997,"end":50.414997,"confidence":0.99316406,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.11352559179067612},{"word":"you","start":50.414997,"end":50.495,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.13082316517829895},{"word":"can","start":50.495,"end":50.735,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.09980109333992004},{"word":"still","start":50.735,"end":50.975,"confidence":1.0,"punctuated_word":"still","sentiment":"neutral","sentiment_score":-0.11099617183208466},{"word":"hear","start":50.975,"end":51.135,"confidence":1.0,"punctuated_word":"hear","sentiment":"neutral","sentiment_score":-0.1255173534154892},{"word":"me","start":51.135,"end":51.295,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.12437663972377776},{"word":"on","start":51.295,"end":51.375,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.09394453465938568},{"word":"your","start":51.375,"end":51.614998,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.10497049987316132},{"word":"end","start":51.614998,"end":51.934998,"confidence":0.9921875,"punctuated_word":"end,","sentiment":"neutral","sentiment_score":-0.12831760942935944},{"word":"i","start":51.934998,"end":52.015,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.20107659697532657},{"word":"think","start":52.015,"end":52.335,"confidence":1.0,"punctuated_word":"think","sentiment":"neutral","sentiment_score":-0.27821558713912964},{"word":"the","start":52.335,"end":52.495,"confidence":0.9892578,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.30539894104003906},{"word":"sound","start":52.495,"end":52.815,"confidence":1.0,"punctuated_word":"sound","sentiment":"neutral","sentiment_score":-0.27645912766456604},{"word":"has","start":52.815,"end":53.315,"confidence":1.0,"punctuated_word":"has","sentiment":"negative","sentiment_score":-0.3487943410873413},{"word":"fully","start":53.375,"end":53.695,"confidence":0.81933594,"punctuated_word":"fully","sentiment":"neutral","sentiment_score":-0.2420337200164795},{"word":"cut","start":53.695,"end":53.934998,"confidence":0.9980469,"punctuated_word":"cut","sentiment":"neutral","sentiment_score":-0.2915802597999573},{"word":"out","start":53.934998,"end":54.39,"confidence":0.99902344,"punctuated_word":"out","sentiment":"neutral","sentiment_score":-0.2520211338996887},{"word":"on","start":54.63,"end":54.79,"confidence":0.99121094,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.19916366040706637},{"word":"mine","start":54.79,"end":55.27,"confidence":0.7536621,"punctuated_word":"mine.","sentiment":"neutral","sentiment_score":-0.143565371632576},{"word":"so","start":55.27,"end":55.51,"confidence":0.99902344,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.034639425575733185},{"word":"i","start":55.51,"end":55.67,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.0407591313123703},{"word":"might","start":55.67,"end":55.91,"confidence":1.0,"punctuated_word":"might","sentiment":"neutral","sentiment_score":-0.036621179431676865},{"word":"just","start":55.91,"end":56.149998,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.06268097460269928},{"word":"give","start":56.149998,"end":56.309998,"confidence":1.0,"punctuated_word":"give","sentiment":"neutral","sentiment_score":-0.03970920294523239},{"word":"you","start":56.309998,"end":56.55,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.029229283332824707},{"word":"a","start":56.55,"end":56.63,"confidence":0.9980469,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.0392792746424675},{"word":"quick","start":56.63,"end":57.03,"confidence":1.0,"punctuated_word":"quick","sentiment":"neutral","sentiment_score":-0.02143760398030281},{"word":"buzz","start":57.03,"end":57.35,"confidence":0.99316406,"punctuated_word":"buzz","sentiment":"neutral","sentiment_score":-0.010266605764627457},{"word":"back","start":57.35,"end":57.85,"confidence":0.90771484,"punctuated_word":"back.","sentiment":"neutral","sentiment_score":-0.022911136969923973}],"paragraphs":{"transcript":"\nHi, Helena. It's Tommy here from Oakview Financial, one of the senior advisers. I'm just giving you a call to go through your annual review if you still have time. Perfect. Thank you so much.\n\nYeah. It's a little bit crackly, but can you hear me okay? Perfect. If I do ask you to repeat anything, I do apologize. It's slightly muffled, but I can pretty much make you out.\n\nAmazing. Just before I get started, I've got an annual review pack to email through to you. Are you okay if I just go through a quick security process with you? Hello, Helena. Can you hear me okay?\n\nIf you can still hear me on your end, I think the sound has fully cut out on mine. So I might just give you a quick buzz back.","paragraphs":[{"sentences":[{"text":"Hi, Helena.","start":3.1999998,"end":4.0,"sentiment":"neutral","sentiment_score":0.052520645782351494},{"text":"It's Tommy here from Oakview Financial, one of the senior advisers.","start":4.0,"end":7.2999997,"sentiment":"neutral","sentiment_score":0.06785357438705185},{"text":"I'm just giving you a call to go through your annual review if you still have time.","start":7.6,"end":11.62,"sentiment":"neutral","sentiment_score":0.04068805189693675},{"text":"Perfect.","start":14.415,"end":14.915,"sentiment":"positive","sentiment_score":0.7664648294448853},{"text":"Thank you so much.","start":15.135,"end":16.355,"sentiment":"neutral","sentiment_score":0.1855165958404541}],"sentiment":"neutral","sentiment_score":0.08719024871076857,"num_words":35,"start":3.1999998,"end":16.355},{"sentences":[{"text":"Yeah.","start":19.375,"end":19.695,"sentiment":"neutral","sentiment_score":0.008637305349111557},{"text":"It's a little bit crackly, but can you hear me okay?","start":19.695,"end":21.955,"sentiment":"neutral","sentiment_score":-0.1334690654819662},{"text":"Perfect.","start":23.935001,"end":24.255001,"sentiment":"neutral","sentiment_score":0.24086472392082217},{"text":"If I do ask you to repeat anything, I do apologize.","start":24.255001,"end":26.435001,"sentiment":"neutral","sentiment_score":0.007674979215318506},{"text":"It's slightly muffled, but I can pretty much make you out.","start":26.72,"end":31.199999,"sentiment":"neutral","sentiment_score":-0.022374510765075684}],"sentiment":"neutral","sentiment_score":-0.039438643945114954,"num_words":35,"start":19.375,"end":31.199999},{"sentences":[{"text":"Amazing.","start":31.199999,"end":31.699999,"sentiment":"positive","sentiment_score":0.4865572452545166},{"text":"Just before I get started, I've got an annual review pack to email through to you.","start":32.0,"end":35.68,"sentiment":"neutral","sentiment_score":0.2118555987253785},{"text":"Are you okay if I just go through a quick security process with you?","start":35.68,"end":38.655,"sentiment":"neutral","sentiment_score":0.07845334868345942},{"text":"Hello, Helena.","start":47.695,"end":48.335,"sentiment":"neutral","sentiment_score":0.021288027986884117},{"text":"Can you hear me okay?","start":48.335,"end":49.394997,"sentiment":"neutral","sentiment_score":-0.010146577656269074}],"sentiment":"neutral","sentiment_score":0.13069570721372178,"num_words":38,"start":31.199999,"end":49.394997},{"sentences":[{"text":"If you can still hear me on your end, I think the sound has fully cut out on mine.","start":50.254997,"end":55.27,"sentiment":"neutral","sentiment_score":-0.1879253367844381},{"text":"So I might just give you a quick buzz back.","start":55.27,"end":57.85,"sentiment":"neutral","sentiment_score":-0.033753381855785844}],"sentiment":"neutral","sentiment_score":-0.1347625937055925,"num_words":29,"start":50.254997,"end":57.85}]}}]},{"alternatives":[{"transcript":"Hello? How are you? Yeah. Sure. That's it. Then I'm missing the the best reception, but yeah. And so I can hear you. Okay. Yeah.","confidence":0.76464844,"words":[{"word":"hello","start":2.0,"end":2.5,"confidence":0.95458984,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.015012269839644432},{"word":"how","start":8.08,"end":8.16,"confidence":0.3347168,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.05209474265575409},{"word":"are","start":8.16,"end":8.32,"confidence":0.97802734,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.06389141082763672},{"word":"you","start":8.32,"end":8.82,"confidence":0.97998047,"punctuated_word":"you?","sentiment":"neutral","sentiment_score":0.06294102966785431},{"word":"yeah","start":12.08,"end":12.48,"confidence":0.7561035,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.19114787876605988},{"word":"sure","start":12.48,"end":12.98,"confidence":0.97802734,"punctuated_word":"Sure.","sentiment":"positive","sentiment_score":0.3528732657432556},{"word":"that's","start":13.844999,"end":14.344999,"confidence":0.6635742,"punctuated_word":"That's","sentiment":"positive","sentiment_score":0.6396483182907104},{"word":"it","start":14.724999,"end":14.965,"confidence":0.77978516,"punctuated_word":"it.","sentiment":"positive","sentiment_score":0.5846061706542969},{"word":"then","start":14.965,"end":15.285,"confidence":0.42382812,"punctuated_word":"Then","sentiment":"neutral","sentiment_score":0.300124853849411},{"word":"i'm","start":15.285,"end":15.445,"confidence":0.9260254,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.13336895406246185},{"word":"missing","start":15.445,"end":15.924999,"confidence":0.5732422,"punctuated_word":"missing","sentiment":"neutral","sentiment_score":0.03417453169822693},{"word":"the","start":15.924999,"end":16.164999,"confidence":0.4248047,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.09356459230184556},{"word":"the","start":16.164999,"end":16.244999,"confidence":0.3762207,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.089736707508564},{"word":"best","start":16.244999,"end":16.564999,"confidence":0.76464844,"punctuated_word":"best","sentiment":"neutral","sentiment_score":0.14875367283821106},{"word":"reception","start":16.564999,"end":17.064999,"confidence":0.5003662,"punctuated_word":"reception,","sentiment":"neutral","sentiment_score":0.18768203258514404},{"word":"but","start":17.205,"end":17.325,"confidence":0.74560547,"punctuated_word":"but","sentiment":"neutral","sentiment_score":0.04748154804110527},{"word":"yeah","start":17.445,"end":17.925,"confidence":0.9243164,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":0.059429869055747986},{"word":"and","start":17.925,"end":18.085,"confidence":0.2548828,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.0221567265689373},{"word":"so","start":18.085,"end":18.164999,"confidence":0.76123047,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.027760284021496773},{"word":"i","start":22.244999,"end":22.404999,"confidence":0.78466797,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.01552267000079155},{"word":"can","start":22.404999,"end":22.564999,"confidence":0.96972656,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.019846132025122643},{"word":"hear","start":22.564999,"end":22.805,"confidence":0.97265625,"punctuated_word":"hear","sentiment":"neutral","sentiment_score":-0.04306253045797348},{"word":"you","start":22.805,"end":22.965,"confidence":0.7607422,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":-0.017218414694070816},{"word":"okay","start":22.965,"end":23.285,"confidence":0.8117676,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.03696359694004059},{"word":"yeah","start":23.285,"end":23.785,"confidence":0.8786621,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.1128813773393631}],"paragraphs":{"transcript":"\nHello? How are you? Yeah. Sure. That's it.\n\nThen I'm missing the the best reception, but yeah. And so I can hear you. Okay. Yeah.","paragraphs":[{"sentences":[{"text":"Hello?","start":2.0,"end":2.5,"sentiment":"neutral","sentiment_score":0.015012269839644432},{"text":"How are you?","start":8.08,"end":8.82,"sentiment":"neutral","sentiment_score":0.059642394383748375},{"text":"Yeah.","start":12.08,"end":12.48,"sentiment":"neutral","sentiment_score":0.19114787876605988},{"text":"Sure.","start":12.48,"end":12.98,"sentiment":"positive","sentiment_score":0.3528732657432556},{"text":"That's it.","start":13.844999,"end":14.965,"sentiment":"positive","sentiment_score":0.6121272444725037}],"sentiment":"neutral","sentiment_score":0.24527688580565155,"num_words":8,"start":2.0,"end":14.965},{"sentences":[{"text":"Then I'm missing the the best reception, but yeah.","start":14.965,"end":17.925,"sentiment":"neutral","sentiment_score":0.1215907513267464},{"text":"And so I can hear you.","start":17.925,"end":22.965,"sentiment":"neutral","sentiment_score":-0.007622122764587402},{"text":"Okay.","start":22.965,"end":23.285,"sentiment":"neutral","sentiment_score":0.03696359694004059},{"text":"Yeah.","start":23.285,"end":23.785,"sentiment":"neutral","sentiment_score":0.1128813773393631}],"sentiment":"neutral","sentiment_score":0.07049582350779982,"num_words":17,"start":14.965,"end":23.785}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello?\n\nChannel 0: Hi, Helena. It's Tommy here from Oakview Financial, one of the senior advisers. I'm just\n\nChannel 1: How are\n\nChannel 0: giving\n\nChannel 1: you?\n\nChannel 0: you a call to go through your annual review if you still have time.\n\nChannel 1: Yeah. Sure. That's\n\nChannel 0: Perfect.\n\nChannel 1: it. Then\n\nChannel 0: Thank\n\nChannel 1: I'm missing\n\nChannel 0: you so much.\n\nChannel 1: the the best reception, but yeah. And so\n\nChannel 0: Yeah. It's a little bit crackly, but can you hear me okay?\n\nChannel 1: I can hear you. Okay. Yeah.\n\nChannel 0: Perfect. If I do ask you to repeat anything, I do apologize. It's slightly muffled, but I can pretty much make you out. Amazing. Just before I get started, I've got an annual review pack to email through to you.\n\nAre you okay if I just go through a quick security process with you? Hello, Helena. Can you hear me okay? If you can still hear me on your end, I think the sound has fully cut out on mine. So I might just give you a quick buzz back.","paragraphs":[{"sentences":[{"text":"Hello?","start":2.0,"end":2.5,"sentiment":"neutral","sentiment_score":0.015012269839644432}],"sentiment":"neutral","sentiment_score":0.015012269839644432,"channel":1,"num_words":1,"start":2.0,"end":2.5},{"sentences":[{"text":"Hi, Helena.","start":3.1999998,"end":4.0,"sentiment":"neutral","sentiment_score":0.052520645782351494},{"text":"It's Tommy here from Oakview Financial, one of the senior advisers.","start":4.0,"end":7.2999997,"sentiment":"neutral","sentiment_score":0.06785357438705185},{"text":"I'm just","start":7.6,"end":8.16,"sentiment":"neutral","sentiment_score":0.051321832463145256}],"sentiment":"neutral","sentiment_score":0.06360495164990425,"channel":0,"num_words":15,"start":3.1999998,"end":8.16},{"sentences":[{"text":"How are","start":8.08,"end":8.32,"sentiment":"neutral","sentiment_score":0.057993076741695404}],"sentiment":"neutral","sentiment_score":0.057993076741695404,"channel":1,"num_words":2,"start":8.08,"end":8.32},{"sentences":[{"text":"giving","start":8.16,"end":8.4,"sentiment":"neutral","sentiment_score":0.05391677841544151}],"sentiment":"neutral","sentiment_score":0.05391677841544151,"channel":0,"num_words":1,"start":8.16,"end":8.4},{"sentences":[{"text":"you?","start":8.32,"end":8.82,"sentiment":"neutral","sentiment_score":0.06294102966785431}],"sentiment":"neutral","sentiment_score":0.06294102966785431,"channel":1,"num_words":1,"start":8.32,"end":8.82},{"sentences":[{"text":"you a call to go through your annual review if you still have time.","start":8.4,"end":11.62,"sentiment":"neutral","sentiment_score":0.03822403135044234}],"sentiment":"neutral","sentiment_score":0.03822403135044234,"channel":0,"num_words":14,"start":8.4,"end":11.62},{"sentences":[{"text":"Yeah.","start":12.08,"end":12.48,"sentiment":"neutral","sentiment_score":0.19114787876605988},{"text":"Sure.","start":12.48,"end":12.98,"sentiment":"positive","sentiment_score":0.3528732657432556},{"text":"That's","start":13.844999,"end":14.344999,"sentiment":"positive","sentiment_score":0.6396483182907104}],"sentiment":"positive","sentiment_score":0.39455648760000867,"channel":1,"num_words":3,"start":12.08,"end":14.344999},{"sentences":[{"text":"Perfect.","start":14.415,"end":14.915,"sentiment":"positive","sentiment_score":0.7664648294448853}],"sentiment":"positive","sentiment_score":0.7664648294448853,"channel":0,"num_words":1,"start":14.415,"end":14.915},{"sentences":[{"text":"it.","start":14.724999,"end":14.965,"sentiment":"positive","sentiment_score":0.5846061706542969},{"text":"Then","start":14.965,"end":15.285,"sentiment":"neutral","sentiment_score":0.300124853849411}],"sentiment":"positive","sentiment_score":0.44236551225185394,"channel":1,"num_words":2,"start":14.724999,"end":15.285},{"sentences":[{"text":"Thank","start":15.135,"end":15.455,"sentiment":"positive","sentiment_score":0.3414486050605774}],"sentiment":"positive","sentiment_score":0.3414486050605774,"channel":0,"num_words":1,"start":15.135,"end":15.455},{"sentences":[{"text":"I'm missing","start":15.285,"end":15.924999,"sentiment":"neutral","sentiment_score":0.08377174288034439}],"sentiment":"neutral","sentiment_score":0.08377174288034439,"channel":1,"num_words":2,"start":15.285,"end":15.924999},{"sentences":[{"text":"you so much.","start":15.455,"end":16.355,"sentiment":"neutral","sentiment_score":0.13353925943374634}],"sentiment":"neutral","sentiment_score":0.13353925943374634,"channel":0,"num_words":3,"start":15.455,"end":16.355},{"sentences":[{"text":"the the best reception, but yeah.","start":15.924999,"end":17.925,"sentiment":"neutral","sentiment_score":0.10444140372176965},{"text":"And so","start":17.925,"end":18.164999,"sentiment":"neutral","sentiment_score":0.024958505295217037}],"sentiment":"neutral","sentiment_score":0.0845706791151315,"channel":1,"num_words":8,"start":15.924999,"end":18.164999},{"sentences":[{"text":"Yeah.","start":19.375,"end":19.695,"sentiment":"neutral","sentiment_score":0.008637305349111557},{"text":"It's a little bit crackly, but can you hear me okay?","start":19.695,"end":21.955,"sentiment":"neutral","sentiment_score":-0.1334690654819662}],"sentiment":"neutral","sentiment_score":-0.12162686791270971,"channel":0,"num_words":12,"start":19.375,"end":21.955},{"sentences":[{"text":"I can hear you.","start":22.244999,"end":22.965,"sentiment":"neutral","sentiment_score":-0.023912436794489622},{"text":"Okay.","start":22.965,"end":23.285,"sentiment":"neutral","sentiment_score":0.03696359694004059},{"text":"Yeah.","start":23.285,"end":23.785,"sentiment":"neutral","sentiment_score":0.1128813773393631}],"sentiment":"neutral","sentiment_score":0.009032537850240866,"channel":1,"num_words":6,"start":22.244999,"end":23.785},{"sentences":[{"text":"Perfect.","start":23.935001,"end":24.255001,"sentiment":"neutral","sentiment_score":0.24086472392082217},{"text":"If I do ask you to repeat anything, I do apologize.","start":24.255001,"end":26.435001,"sentiment":"neutral","sentiment_score":0.007674979215318506},{"text":"It's slightly muffled, but I can pretty much make you out.","start":26.72,"end":31.199999,"sentiment":"neutral","sentiment_score":-0.022374510765075684},{"text":"Amazing.","start":31.199999,"end":31.699999,"sentiment":"positive","sentiment_score":0.4865572452545166},{"text":"Just before I get started, I've got an annual review pack to email through to you.","start":32.0,"end":35.68,"sentiment":"neutral","sentiment_score":0.2118555987253785}],"sentiment":"neutral","sentiment_score":0.09888541754335164,"channel":0,"num_words":40,"start":23.935001,"end":35.68},{"sentences":[{"text":"Are you okay if I just go through a quick security process with you?","start":35.68,"end":38.655,"sentiment":"neutral","sentiment_score":0.07845334868345942},{"text":"Hello, Helena.","start":47.695,"end":48.335,"sentiment":"neutral","sentiment_score":0.021288027986884117},{"text":"Can you hear me okay?","start":48.335,"end":49.394997,"sentiment":"neutral","sentiment_score":-0.010146577656269074},{"text":"If you can still hear me on your end, I think the sound has fully cut out on mine.","start":50.254997,"end":55.27,"sentiment":"neutral","sentiment_score":-0.1879253367844381},{"text":"So I might just give you a quick buzz back.","start":55.27,"end":57.85,"sentiment":"neutral","sentiment_score":-0.033753381855785844}],"sentiment":"neutral","sentiment_score":-0.05635850336402655,"channel":0,"num_words":50,"start":35.68,"end":57.85}]},"summary":{"result":"success","short":"An agent from Oakview Financial, named Tommy, calls Helena to go through her annual review and offers to send her an annual review pack via email. However, the call quality is slightly muffled, and Tommy asks if he can still hear Helena on her end before proceeding with the security process."},"intents":{"segments":[]},"sentiments":{"segments":[{"text":"Hello? Hi, Helena. It's Tommy here from Oakview Financial, one of the senior advisers. I'm just How giving are you? you a call to go through your annual review if you still have time. Yeah.","start_word":0,"end_word":34,"sentiment":"neutral","sentiment_score":0.056877922266721725},{"text":"Sure. That's Perfect. it.","start_word":35,"end_word":38,"sentiment":"positive","sentiment_score":0.5918704271316528},{"text":"Then Thank I'm missing you so much. the the best reception, but yeah. And so Yeah. It's a little bit crackly, but can you hear me okay? I can hear you. Okay. Yeah. Perfect. If I do ask you to repeat anything, I do apologize. It's slightly muffled, but I can pretty much make you out.","start_word":39,"end_word":94,"sentiment":"neutral","sentiment_score":0.00660606799647212},{"text":"Amazing.","start_word":95,"end_word":95,"sentiment":"positive","sentiment_score":0.4865572452545166},{"text":"Just before I get started, I've got an annual review pack to email through to you. Are you okay if I just go through a quick security process with you? Hello, Helena. Can you hear me okay? If you can still hear me on your end, I think the sound has fully cut out on mine. So I might just give you a quick buzz back.","start_word":96,"end_word":161,"sentiment":"neutral","sentiment_score":0.015572932548820972}],"average":{"sentiment":"neutral","sentiment_score":0.049129325018988715}}}}