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It's Jenna here phoning from Oakview Financial. How are you today? I'm good. Thank you.\n\nJust before I go any further, I do need to let you know that our calls are recorded for quality and coaching purposes. Is that okay? Thank you. And, James, can I ask for you to please confirm your full name, date of birth, and address? Fantastic.\n\nThank you, James. I'm phoning this morning to run through the statement of advice for those changes to your portfolio and look at at income protection. Do you have time to go through that now? That's okay. That's alright.\n\nWe can reschedule that. When when would work for you? Yeah. Absolutely Okay. Let me have a look.\n\nI have Tuesday's pretty open. What time on Tuesday? 09:00? Booked in. I'll send it I'll readjust it and send it through.\n\nThanks, James. Enjoy your weekend. 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James speaking. Yeah. I'm good. How are you?\n\nYeah. That's okay. Yeah. Is James Edward Medland the top of the seventh ninety four and Number 3, Balance Street, Black Creek, Queensland 4127? Unfortunately, no.\n\nI don't. Sorry. Bear with me for two seconds. Is Monday or Tuesday an option? Yeah.\n\nAbout this time on Tuesday would be good. Yep. Okay. Awesome. Thank you very much.\n\nYou too. 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James speaking.\n\nChannel 0: Hi, James. It's Jenna here phoning from Oakview Financial. How are you today?\n\nChannel 1: Yeah. I'm good. How are you?\n\nChannel 0: I'm good. Thank you. Just before I go any further, I do need to let you know that our calls are recorded for quality and coaching purposes. Is that okay?\n\nChannel 1: Yeah. That's okay.\n\nChannel 0: Thank you. And, James, can I ask for you to please confirm your full name, date of birth, and address?\n\nChannel 1: Yeah. Is James Edward Medland the top of the seventh ninety four and Number 3, Balance Street, Black Creek, Queensland 4127?\n\nChannel 0: Fantastic. Thank you, James. I'm phoning this morning to run through the statement of advice for those changes to your portfolio and look at at income protection. Do you have time to go through that now?\n\nChannel 1: Unfortunately, no. I don't. Sorry.\n\nChannel 0: That's okay. That's alright. We can reschedule that. 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Enjoy your weekend.\n\nChannel 1: You too.\n\nChannel 0: Bye.\n\nChannel 1: Bye bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.56,"end":0.88,"sentiment":"neutral","sentiment_score":0.027197305113077164},{"text":"James speaking.","start":0.88,"end":1.6999999,"sentiment":"neutral","sentiment_score":0.023354065604507923}],"sentiment":"neutral","sentiment_score":0.02463514544069767,"channel":1,"num_words":3,"start":0.56,"end":1.6999999},{"sentences":[{"text":"Hi, James.","start":2.56,"end":3.1999998,"sentiment":"neutral","sentiment_score":0.1690526157617569},{"text":"It's Jenna here phoning from Oakview Financial.","start":3.1999998,"end":5.62,"sentiment":"neutral","sentiment_score":0.2079913126570838},{"text":"How are you 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good.","start":84.134995,"end":86.155,"sentiment":"neutral","sentiment_score":0.053081387653946877}],"sentiment":"neutral","sentiment_score":0.052152709000640445,"channel":1,"num_words":9,"start":83.814995,"end":86.155},{"sentences":[{"text":"09:00?","start":86.619995,"end":87.36,"sentiment":"neutral","sentiment_score":0.02304002270102501}],"sentiment":"neutral","sentiment_score":0.02304002270102501,"channel":0,"num_words":1,"start":86.619995,"end":87.36},{"sentences":[{"text":"Yep.","start":87.735,"end":88.235,"sentiment":"neutral","sentiment_score":0.0601111575961113}],"sentiment":"neutral","sentiment_score":0.0601111575961113,"channel":1,"num_words":1,"start":87.735,"end":88.235},{"sentences":[{"text":"Booked in.","start":87.9,"end":88.7,"sentiment":"neutral","sentiment_score":0.09716267883777618},{"text":"I'll send it I'll readjust it and send it through.","start":88.7,"end":91.660934,"sentiment":"neutral","sentiment_score":0.13071963787078858}],"sentiment":"neutral","sentiment_score":0.1251268113652865,"channel":0,"num_words":12,"start":87.9,"end":91.660934},{"sentences":[{"text":"Okay.","start":91.36,"end":91.76,"sentiment":"neutral","sentiment_score":0.24932046234607697},{"text":"Awesome.","start":91.76,"end":92.24,"sentiment":"positive","sentiment_score":0.5487690567970276},{"text":"Thank you very much.","start":92.24,"end":93.3,"sentiment":"positive","sentiment_score":0.6835958063602448}],"sentiment":"positive","sentiment_score":0.5887454574306806,"channel":1,"num_words":6,"start":91.36,"end":93.3},{"sentences":[{"text":"Thanks, James.","start":93.48094,"end":94.200935,"sentiment":"positive","sentiment_score":0.5796225965023041},{"text":"Enjoy your weekend.","start":94.200935,"end":95.10094,"sentiment":"positive","sentiment_score":0.6257049441337585}],"sentiment":"positive","sentiment_score":0.6072720050811767,"channel":0,"num_words":5,"start":93.48094,"end":95.10094},{"sentences":[{"text":"You too.","start":95.44,"end":96.18,"sentiment":"positive","sentiment_score":0.3702738434076309}],"sentiment":"positive","sentiment_score":0.3702738434076309,"channel":1,"num_words":2,"start":95.44,"end":96.18},{"sentences":[{"text":"Bye.","start":96.840935,"end":97.340935,"sentiment":"neutral","sentiment_score":0.2135339677333832}],"sentiment":"neutral","sentiment_score":0.2135339677333832,"channel":0,"num_words":1,"start":96.840935,"end":97.340935},{"sentences":[{"text":"Bye bye.","start":97.520004,"end":98.26,"sentiment":"neutral","sentiment_score":0.13387592136859894}],"sentiment":"neutral","sentiment_score":0.13387592136859894,"channel":1,"num_words":2,"start":97.520004,"end":98.26}]},"summary":{"result":"success","short":"A representative from Oakview Financial named Jenna calls James to run through a statement of advice on changes to his portfolio and income protection. Jenna asks for his personal information and suggests Tuesday as an open slot for the call. They agree to reschedule for Tuesday at 2 pm."},"intents":{"segments":[{"text":"We can reschedule that. When when would work for you?","start_word":141,"end_word":150,"intents":[{"intent":"Schedule call","confidence_score":0.37467596}]}]},"sentiments":{"segments":[{"text":"Hello. James speaking. Hi, James. It's Jenna here phoning from Oakview Financial. How are you today? Yeah.","start_word":0,"end_word":16,"sentiment":"neutral","sentiment_score":0.18319140374660492},{"text":"I'm good. How are you? I'm good. Thank you.","start_word":17,"end_word":25,"sentiment":"positive","sentiment_score":0.46142691373825073},{"text":"Just before I go any further, I do need to let you know that our calls are recorded for quality and coaching purposes. Is that okay? Yeah. That's okay.","start_word":26,"end_word":54,"sentiment":"neutral","sentiment_score":0.06716824322938919},{"text":"Thank you.","start_word":55,"end_word":56,"sentiment":"positive","sentiment_score":0.3520429730415344},{"text":"And, James, can I ask for you to please confirm your full name, date of birth, and address? Yeah. Is James Edward Medland the top of the seventh ninety four and Number 3, Balance Street, Black Creek, Queensland 4127?","start_word":57,"end_word":95,"sentiment":"neutral","sentiment_score":0.03720157966017723},{"text":"Fantastic. Thank you, James.","start_word":96,"end_word":99,"sentiment":"positive","sentiment_score":0.401905357837677},{"text":"I'm phoning this morning to run through the statement of advice for those changes to your portfolio and look at at income protection. Do you have time to go through that now? Unfortunately, no. I don't. Sorry. That's okay. That's alright. We can reschedule that. When when would work for you? Bear with me for two seconds. Yeah. Absolutely Is Monday or Tuesday an option? Okay. Let me have a look. I have Tuesday's pretty open. What time on Tuesday? Yeah. About this time on Tuesday would be good. 09:00? Yep. Booked in. I'll send it I'll readjust it and send it through. Okay.","start_word":100,"end_word":203,"sentiment":"neutral","sentiment_score":0.0422736182808876},{"text":"Awesome. Thank you very much. Thanks, James. Enjoy your weekend. You too.","start_word":204,"end_word":215,"sentiment":"positive","sentiment_score":0.5773670077323914},{"text":"Bye. Bye bye.","start_word":216,"end_word":218,"sentiment":"neutral","sentiment_score":0.1771395057439804}],"average":{"sentiment":"neutral","sentiment_score":0.12124839988914696}}}}