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the","start":36.22,"end":44.605,"sentiment":"neutral","sentiment_score":0.023045009622971218}],"sentiment":"neutral","sentiment_score":0.01000599745584994,"channel":0,"num_words":49,"start":20.215,"end":44.605},{"sentences":[{"text":"Okay.","start":44.515,"end":44.915,"sentiment":"neutral","sentiment_score":0.01220712810754776}],"sentiment":"neutral","sentiment_score":0.01220712810754776,"channel":1,"num_words":1,"start":44.515,"end":44.915},{"sentences":[{"text":"address?","start":44.605,"end":45.105,"sentiment":"neutral","sentiment_score":0.01757967099547386}],"sentiment":"neutral","sentiment_score":0.01757967099547386,"channel":0,"num_words":1,"start":44.605,"end":45.105},{"sentences":[{"text":"Yeah.","start":44.915,"end":45.415,"sentiment":"neutral","sentiment_score":0.18753695487976071},{"text":"It should be picked up tomorrow, and then that should be all good to go.","start":45.955,"end":52.695,"sentiment":"positive","sentiment_score":0.36530885895093285},{"text":"We we don't move into the apartment till the Thursday to the ninth or wherever it is.","start":52.915,"end":58.69,"sentiment":"neutral","sentiment_score":-0.05138621369705481},{"text":"Sorry.","start":58.69,"end":59.19,"sentiment":"neutral","sentiment_score":-0.025353753939270973}],"sentiment":"neutral","sentiment_score":0.14024266036336913,"channel":1,"num_words":34,"start":44.915,"end":59.19},{"sentences":[{"text":"Okay.","start":60.64,"end":61.04,"sentiment":"neutral","sentiment_score":0.023411229252815247},{"text":"I see that one.","start":61.04,"end":62.16,"sentiment":"neutral","sentiment_score":0.03030478721484542},{"text":"Okay.","start":62.16,"end":62.559998,"sentiment":"neutral","sentiment_score":0.08614595234394073},{"text":"Sure.","start":62.559998,"end":62.879997,"sentiment":"neutral","sentiment_score":0.13349460065364838},{"text":"So if you need any assistance or help on setting it up, just give us a callback then because we also do have an after hour support if ever you will be needing it.","start":62.879997,"end":72.23293,"sentiment":"neutral","sentiment_score":0.101406461394885}],"sentiment":"neutral","sentiment_score":0.09297781996428967,"channel":0,"num_words":41,"start":60.64,"end":72.23293},{"sentences":[{"text":"Perfect.","start":72.655,"end":72.975,"sentiment":"positive","sentiment_score":0.537322998046875},{"text":"Perfect.","start":72.975,"end":73.475,"sentiment":"positive","sentiment_score":0.6110246181488037},{"text":"Thank you very much for the call.","start":73.534996,"end":75.075,"sentiment":"positive","sentiment_score":0.7015007734298706}],"sentiment":"positive","sentiment_score":0.6732058922449747,"channel":1,"num_words":9,"start":72.655,"end":75.075},{"sentences":[{"text":"Okay.","start":74.93294,"end":75.41293,"sentiment":"neutral","sentiment_score":0.2995482087135315},{"text":"Yeah.","start":75.41293,"end":75.812935,"sentiment":"neutral","sentiment_score":0.313531756401062},{"text":"Thank you.","start":75.812935,"end":76.61294,"sentiment":"positive","sentiment_score":0.4674309492111206},{"text":"Bye.","start":76.61294,"end":77.11294,"sentiment":"positive","sentiment_score":0.3854349851608277},{"text":"Have a great day.","start":77.172935,"end":78.312935,"sentiment":"positive","sentiment_score":0.6016533821821213}],"sentiment":"positive","sentiment_score":0.4822211530473497,"channel":0,"num_words":9,"start":74.93294,"end":78.312935},{"sentences":[{"text":"Bye.","start":77.935,"end":78.435,"sentiment":"neutral","sentiment_score":0.1954895555973053}],"sentiment":"neutral","sentiment_score":0.1954895555973053,"channel":1,"num_words":1,"start":77.935,"end":78.435}]},"summary":{"result":"success","short":"Lourdes from Erso tech support calls Ella to check if she is experiencing any issues with her Internet service or if she needs assistance setting up the connection. They also confirm that the router will be picked up the next day and that there is an after-hours support team available if needed. Lorraine advises Ella to call back if she needs further assistance."},"intents":{"segments":[{"text":"Just wanted to check-in because I noticed that the Internet service is still offline, and just wanted to check if you're experiencing any issues or if you need assistance setting up the Internet connection.","start_word":35,"end_word":68,"intents":[{"intent":"Check-in","confidence_score":0.5052022}]},{"text":"So if you need any assistance or help on setting it up, just give us a callback then because we also do have an after hour support if ever you will be needing it. Perfect.","start_word":124,"end_word":158,"intents":[{"intent":"Provide assistance","confidence_score":0.5379129},{"intent":"Provide callback","confidence_score":0.14210404}]}]},"sentiments":{"segments":[{"text":"Hello. Good morning. This is Lorraine from Erso tech support. Am I speaking with Ella? Hello? Hi. Cameron Hello? speaking. How are you? I'm speaking with Ella Marshall? That's my partner. Yes. Okay. I see. Just wanted to check-in because I noticed that the Internet service is still offline, and just wanted to check if you're experiencing any issues or if you need assistance setting up the Internet connection. Because we also see that the router has been delivered at the Okay. address? Yeah.","start_word":0,"end_word":83,"sentiment":"neutral","sentiment_score":0.05446489155292511},{"text":"It should be picked up tomorrow, and then that should be all good to go.","start_word":84,"end_word":98,"sentiment":"positive","sentiment_score":0.3602004051208496},{"text":"We we don't move into the apartment till the Thursday to the ninth or wherever it is. Sorry. Okay. I see that one. Okay. Sure. So if you need any assistance or help on setting it up, just give us a callback then because we also do have an after hour support if ever you will be needing it.","start_word":99,"end_word":157,"sentiment":"neutral","sentiment_score":0.05074553191661835},{"text":"Perfect. Perfect. Thank you very much for the call.","start_word":158,"end_word":166,"sentiment":"positive","sentiment_score":0.6556426286697388},{"text":"Okay. Yeah.","start_word":167,"end_word":168,"sentiment":"neutral","sentiment_score":0.30653998255729675},{"text":"Thank you. Bye. Have a great day.","start_word":169,"end_word":175,"sentiment":"positive","sentiment_score":0.5093902349472046},{"text":"Bye.","start_word":176,"end_word":176,"sentiment":"neutral","sentiment_score":0.26000353693962097}],"average":{"sentiment":"neutral","sentiment_score":0.13488507769596628}}}}