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Good morning. This is Maureen from Airtel. Mhmm. Mhmm.\n\nOkay. Okay. Am I speaking with Hemant Langi? Yeah. It was noted here that a replacement router is in progress of configuring, and we're going to send it as well within this day.\n\nYeah. But yeah. We're going to send you a new router. We're just our back end team is just still con configuring the replacement router. But we're going to send it within this day.\n\nMhmm. Mhmm. Yeah. I understand. Okay.\n\nI see. Take a note on this one, and we're I'll update you once it has been sent via standard or express. Establish. Yeah. Mhmm.\n\nSo I think that the router is faulty. That's why we cannot establish a connection even though the PPPO weak credentials are correct and match. Yes. Yeah. I'll take a note on that one.\n\nI'll update you. We'll forward this to her back in, Jim. Okay. Thank you. Bye.\n\nHave a great day.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.28,"end":1.78,"sentiment":"neutral","sentiment_score":0.11580958217382432},{"text":"Good morning.","start":2.0,"end":2.72,"sentiment":"positive","sentiment_score":0.3654080480337143},{"text":"This is Maureen from Airtel.","start":2.72,"end":4.74,"sentiment":"neutral","sentiment_score":0.2164017975330353},{"text":"Mhmm.","start":6.3999996,"end":6.8999996,"sentiment":"neutral","sentiment_score":0.059437964111566544},{"text":"Mhmm.","start":11.92,"end":12.405,"sentiment":"neutral","sentiment_score":-0.0054300520569086075}],"sentiment":"neutral","sentiment_score":0.19826425779610873,"num_words":10,"start":1.28,"end":12.405},{"sentences":[{"text":"Okay.","start":26.164999,"end":26.664999,"sentiment":"neutral","sentiment_score":0.00986928679049015},{"text":"Okay.","start":39.63,"end":40.095,"sentiment":"neutral","sentiment_score":0.024776313453912735},{"text":"Am I speaking with Hemant 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This is Hemant, and I am new to the EHL. And after that, I received a router, but it didn't work. And I called one of your support team after hours team, and he also can't connect it. Can you please have a look and give me a call? Otherwise, you can call in my wife's number so that she can do everything because I am at work right now. Yeah. Yes. Yes. Today? Are you going to send another router? Okay. Because okay. But but it's a lot of problem with is happening nowadays because without Internet, we can't run the laptop, this and that. And my wife is a student, and she need to do assignment. It's really a problem. Can you please send as soon as possible so that we can receive receive it tomorrow? Because she was telling that we can send it so that you can receive tomorrow. That guy was telling me like that. No. Okay. And the the router that you have sent yesterday, it it don't know it won't it don't work anymore? Okay. Okay. Then can you please send as soon as possible so that we can connect our Internet tomorrow, please? Yeah. Okay. Thank you. Okay. No worries. Thank you. Alright. Bye. 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This is Hemant, and I am new to the EHL. And after that, I received a router, but it didn't work. And I called one of your support team after hours team, and he also can't connect it. Can you please have a look and give me a call?\n\nOtherwise, you can call in my wife's number so that she can do everything because I am at work right now. Yeah. Yes. Yes. Today?\n\nAre you going to send another router? Okay. Because okay. But but it's a lot of problem with is happening nowadays because without Internet, we can't run the laptop, this and that. And my wife is a student, and she need to do assignment.\n\nIt's really a problem. Can you please send as soon as possible so that we can receive receive it tomorrow? Because she was telling that we can send it so that you can receive tomorrow. That guy was telling me like that. No.\n\nOkay. And the the router that you have sent yesterday, it it don't know it won't it don't work anymore? Okay. Okay. Then can you please send as soon as possible so that we can connect our Internet tomorrow, please?\n\nYeah. Okay. Thank you. Okay. No worries.\n\nThank you. Alright. Bye. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":5.92,"end":6.0,"sentiment":"neutral","sentiment_score":0.102378249168396},{"text":"This is Hemant, and I am new to the EHL.","start":6.0,"end":10.9,"sentiment":"neutral","sentiment_score":0.03762440290302038},{"text":"And after that, I received a router, but it didn't work.","start":11.92,"end":16.585,"sentiment":"neutral","sentiment_score":-0.18962055918845264},{"text":"And I called one of your support team after hours team, and he also can't connect it.","start":16.585,"end":24.685,"sentiment":"negative","sentiment_score":-0.354936701409957},{"text":"Can you please have a look and give me a call?","start":25.8,"end":29.24,"sentiment":"neutral","sentiment_score":-0.0040050892328674145}],"sentiment":"neutral","sentiment_score":-0.1537036755681038,"num_words":50,"start":5.92,"end":29.24},{"sentences":[{"text":"Otherwise, you can call in my wife's number so that she can do everything because I am at work right 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0: Hello. Good morning. This is Maureen from Airtel.\n\nChannel 1: Hi. This is Hemant,\n\nChannel 0: Mhmm.\n\nChannel 1: and I am new to the EHL. And\n\nChannel 0: Mhmm.\n\nChannel 1: after that, I received a router, but it didn't work. And I called one of your support team after hours team, and he also can't connect it. Can you please\n\nChannel 0: Okay.\n\nChannel 1: have a look and give me a call? Otherwise, you can call in my wife's number so that she can do everything because I am at work right now.\n\nChannel 0: Okay.\n\nChannel 1: Yeah.\n\nChannel 0: Am I speaking with Hemant Langi?\n\nChannel 1: Yes. Yes.\n\nChannel 0: Yeah. It was noted here that a replacement router is in progress of configuring, and we're going to send it as well within this day.\n\nChannel 1: Today?\n\nChannel 0: Yeah.\n\nChannel 1: Are you going to send\n\nChannel 0: But\n\nChannel 1: another router?\n\nChannel 0: yeah. We're going to send you a new router. We're just our back end team is just still con configuring the replacement router.\n\nChannel 1: Okay.\n\nChannel 0: But\n\nChannel 1: Because\n\nChannel 0: we're going to send it within this day.\n\nChannel 1: okay. But\n\nChannel 0: Mhmm.\n\nChannel 1: but it's a lot of problem with is happening nowadays because without Internet, we can't run the laptop, this and that.\n\nChannel 0: Mhmm.\n\nChannel 1: And my wife is a student, and she need to do assignment. It's really a problem. Can\n\nChannel 0: Yeah.\n\nChannel 1: you please send\n\nChannel 0: I understand.\n\nChannel 1: as soon as possible so that we can receive receive it tomorrow? Because she was telling that we can send it so that you can receive tomorrow. That guy was telling me like that.\n\nChannel 0: Okay. I see. Take a note on this one, and we're I'll update you once it has been sent\n\nChannel 1: No. Okay.\n\nChannel 0: via standard or express.\n\nChannel 1: And the the router that you have sent yesterday, it it don't know it won't it don't work\n\nChannel 0: Establish.\n\nChannel 1: anymore?\n\nChannel 0: Yeah. Mhmm. So\n\nChannel 1: Okay.\n\nChannel 0: I think that the router is faulty. That's why we cannot establish a connection even though the PPPO weak credentials are correct and match.\n\nChannel 1: Okay. Then can you please send as soon as possible\n\nChannel 0: Yes.\n\nChannel 1: so that we can connect our Internet tomorrow, please?\n\nChannel 0: Yeah. I'll\n\nChannel 1: Yeah.\n\nChannel 0: take a note on that one. I'll\n\nChannel 1: Okay.\n\nChannel 0: update\n\nChannel 1: Thank you.\n\nChannel 0: you. We'll forward this to her back in, Jim.\n\nChannel 1: Okay. No worries. Thank you.\n\nChannel 0: Okay. Thank you. Bye.\n\nChannel 1: Alright.\n\nChannel 0: Have\n\nChannel 1: Bye.\n\nChannel 0: a great day.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.28,"end":1.78,"sentiment":"neutral","sentiment_score":0.11580958217382432},{"text":"Good morning.","start":2.0,"end":2.72,"sentiment":"positive","sentiment_score":0.3654080480337143},{"text":"This is Maureen from Airtel.","start":2.72,"end":4.74,"sentiment":"neutral","sentiment_score":0.2164017975330353}],"sentiment":"neutral","sentiment_score":0.24107933323830366,"channel":0,"num_words":8,"start":1.28,"end":4.74},{"sentences":[{"text":"Hi.","start":5.92,"end":6.0,"sentiment":"neutral","sentiment_score":0.102378249168396},{"text":"This is 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Hemant requests that the agent send a new router as soon as possible to ensure a connection for his wife's assignment. The agent takes note of the situation and promises to update Hemant once the replacement router is sent."},"intents":{"segments":[{"text":"And after that, I received a router, but it didn't work. And I called one of your support team after hours team, and he also can't connect it. Can you please Okay.","start_word":21,"end_word":52,"intents":[{"intent":"Request help with router problem","confidence_score":0.0004574829}]},{"text":"you please send I understand. as soon as possible so that we can receive receive it tomorrow?","start_word":204,"end_word":220,"intents":[{"intent":"Send request","confidence_score":0.0043954495}]},{"text":"And the the router that you have sent yesterday, it it don't know it won't it don't work Establish. anymore?","start_word":268,"end_word":287,"intents":[{"intent":"Update router","confidence_score":0.48162594}]},{"text":"We'll forward this to her back in, Jim. Okay.","start_word":351,"end_word":359,"intents":[{"intent":"Forward information to jim","confidence_score":0.0001888733}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.11580958217382432},{"text":"Good morning.","start_word":1,"end_word":2,"sentiment":"positive","sentiment_score":0.351005882024765},{"text":"This is Maureen from Airtel. Hi. This is Mhmm. Hemant, and I am new to the EHL. Mhmm. And after that, I received a router, but it didn't work.","start_word":3,"end_word":31,"sentiment":"neutral","sentiment_score":-0.008034742437303066},{"text":"And I called one of your support team after hours team, and he also can't connect it.","start_word":32,"end_word":48,"sentiment":"negative","sentiment_score":-0.3515183925628662},{"text":"Can you please Okay. have a look and give me a call? Otherwise, you can call in my wife's number so that she can do everything because I am at work right now. Okay. Yeah. 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