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Have you already entered the credentials to the router's interface? Have you already entered the credentials, the PPPoE, which I send you via email or not yet? Yeah. So I sent you an email instruction on how to establish the connection to your router. Have you received that one? Mhmm. Hello? Can you hear me? Hello? Can you hear me? Yeah. Mhmm. Sorry? Mhmm. Yeah. So, yeah, that's the instruction on how to set up the router. Do you already have the router or you still need you still need to get a new one? Okay. I see. May I know what is the make and model of the router? Or you're referring to the box mounted on your wall? Okay. Yeah. May I know the full name? TP Link. The model. Mhmm. Yes. Archer. Sorry? Mhmm. A x five three. Okay. Is does it says also a Wi Fi six router or dual band router? Okay. Hang on. Let me just check the compatibility of this router. Upon checking here, it's a gigabit one port router, and it has a PPPoE authentications, so it should be working fine. But sometimes, for some reason, we cannot establish an old router. That might be it's still locked in with the previous provider, or we cannot manually configure it. Is it okay if we try to configure the router for us to check if it can connect instead of buying a new one? Mhmm. Actually, it should be the customer. You will be the one who will log in to the router's interface using that router. So based on the email that I sent you, you can use that for reference. Plug in the router into the NTT box. Can you see a, like, a block box on your wall mounted on your wall? Yeah. Or a white one. On your wall. How about a black box? Yeah. Yeah. Mhmm. Can you yeah. The Supa network box, can you connect the router to that box? Is the route mhmm. I can't see. May I know the indicator light at the super network box? Is it green? Does it has a light on it? Okay. How about at the back of the router? Is it connected at the one port? You'll see w a n port at the back of the router. Okay. Can you reset the router? Yeah. Please hold it for thirty seconds after the lights flash. There's a small holder button labeled you said. Yeah. Hold that button for thirty seconds until the router starts. Yeah. Let me know once the router lights are back on and stable. Yeah. For a second. Is it flashing now? Okay. How about on the back of the router, like, there's a small hole or a button labeled reset. Can you see that one? Yeah. Yeah. Like a pin? Yeah. Okay. Sure. Is the lights back stable now? Okay. Let's wait this, like, more seconds to it. Okay. So now let's log in to the router's interface. Open a browser on your computer or laptop. No worries. Before we go to Google, can you connect your device first to the router's Wi Fi network? Yes. To the router's Wi Fi, even without Internet access for us to access the router interface during setup. Yeah. Actually, you'll see the Wi Fi name at the back of your router. There's a look underneath the router. You'll find the sticker with your Wi Fi network name and password. For the Wi Fi name, it says SSID. Can you see the SSID at the back of your router? Yeah. Yeah. That's the Wi Fi name. And for the password, you'll see, like, a Wi Fi keys or WLAN key. Mhmm. Okay. But since we reset the router, it should be back to its default settings. Hello? Can you hear me? Yeah. Sorry. Actually, either of the two will work fine as long as you're connected to the router. Mhmm. Mhmm. Yeah. That one. Mhmm. Are you in are you connected now? May I know what error exactly it's saying? Is there an error message? What does it say? Okay. Sure. Yeah. That's okay because we're going to establish the connection using the browser. Yeah. So on the browser, on your computer or laptop are you using a laptop or computer? Okay. In the address bar, type the IP address printed on the back of your router. Usually, something like one nine two dot one six eight dot one dot one or similar or default access. Yeah. That one. Just type that one as it is. Yeah. Can you create one? Just please do remember that for your future reference. Yeah. Okay. Let me know when you're at the connection type. Please choose PPPoE for the connection type. Yes. Mhmm. Yeah. Please choose p p p o e, triple p OE. Yeah. Then after that, it will ask your username and password. Kindly type in the one that I emailed you. Yeah. Yeah. The 1101@airtel.net.au. Yeah. That's okay. Mhmm. One one zero one. Just click save or next. Mhmm. Then if you have an option to skip the other part, kindly just skip it because what's important yeah. Mhmm. What what is important is you enter the username and password correctly. Mhmm. Okay. Now let's just wait for it for the connection to establish. On your end, you're active now. The Internet service is now online, so that should be working fine. Can we try to use the Internet now? Let's see if it's working. Mhmm. Okay. Great. So you're all set now. Mhmm. Yeah. That's your PPPoE username and password for the establishing a connection. Yeah. For the yeah. For the Wi Fi name and the password. Yeah. You can change that one anytime. Yeah. But the yeah. But please do remember that the p p p o e username and password should always the one that I emailed you for you to be connected. Yes. It's Sorry. Where does that error message? Okay. But are you able to use the Internet now? Or it's No. Mhmm. Yeah. That's okay. Because upon checking here on our end, it's you're now online. And like earlier, you're offline. So that means the Internet is now should be up and running. Sure. Okay. So I think the message is just an error message only. Yeah. Mhmm. And you can use the Internet, like Instagram or Okay. Okay. So that means you're now connected? Okay. So if you run into any issues or have more questions, feel free to give us a call anytime. Yeah. Okay. Yeah. You're welcome. Bye. 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Good afternoon. This is Maureen from Airtel tech support. How can I assist you today? Mhmm.\n\nMhmm. Mhmm. May I know your full name, please, for me to check your account? Okay. Have you already entered the credentials to the router's interface?\n\nHave you already entered the credentials, the PPPoE, which I send you via email or not yet? Yeah. So I sent you an email instruction on how to establish the connection to your router. Have you received that one? Mhmm.\n\nHello? Can you hear me? Hello? Can you hear me? Yeah.\n\nMhmm. Sorry? Mhmm. Yeah. So, yeah, that's the instruction on how to set up the router.\n\nDo you already have the router or you still need you still need to get a new one? Okay. I see. May I know what is the make and model of the router? Or you're referring to the box mounted on your wall?\n\nOkay. Yeah. May I know the full name? TP Link. The model.\n\nMhmm. Yes. Archer. Sorry? Mhmm.\n\nA x five three. Okay. Is does it says also a Wi Fi six router or dual band router? Okay. Hang on.\n\nLet me just check the compatibility of this router. Upon checking here, it's a gigabit one port router, and it has a PPPoE authentications, so it should be working fine. But sometimes, for some reason, we cannot establish an old router. That might be it's still locked in with the previous provider, or we cannot manually configure it. Is it okay if we try to configure the router for us to check if it can connect instead of buying a new one?\n\nMhmm. Actually, it should be the customer. You will be the one who will log in to the router's interface using that router. So based on the email that I sent you, you can use that for reference. Plug in the router into the NTT box.\n\nCan you see a, like, a block box on your wall mounted on your wall? Yeah. Or a white one. On your wall. How about a black box?\n\nYeah. Yeah. Mhmm. Can you yeah. The Supa network box, can you connect the router to that box?\n\nIs the route mhmm. I can't see. May I know the indicator light at the super network box? Is it green? Does it has a light on it?\n\nOkay. How about at the back of the router? Is it connected at the one port? You'll see w a n port at the back of the router. Okay.\n\nCan you reset the router? Yeah. Please hold it for thirty seconds after the lights flash. There's a small holder button labeled you said. Yeah.\n\nHold that button for thirty seconds until the router starts. Yeah. Let me know once the router lights are back on and stable. Yeah. For a second.\n\nIs it flashing now? Okay. How about on the back of the router, like, there's a small hole or a button labeled reset. Can you see that one? Yeah.\n\nYeah. Like a pin? Yeah. Okay. Sure.\n\nIs the lights back stable now? Okay. Let's wait this, like, more seconds to it. Okay. So now let's log in to the router's interface.\n\nOpen a browser on your computer or laptop. No worries. Before we go to Google, can you connect your device first to the router's Wi Fi network? Yes. To the router's Wi Fi, even without Internet access for us to access the router interface during setup.\n\nYeah. Actually, you'll see the Wi Fi name at the back of your router. There's a look underneath the router. You'll find the sticker with your Wi Fi network name and password. For the Wi Fi name, it says SSID.\n\nCan you see the SSID at the back of your router? Yeah. Yeah. That's the Wi Fi name. And for the password, you'll see, like, a Wi Fi keys or WLAN key.\n\nMhmm. Okay. But since we reset the router, it should be back to its default settings. Hello? Can you hear me?\n\nYeah. Sorry. Actually, either of the two will work fine as long as you're connected to the router. Mhmm. Mhmm.\n\nYeah. That one. Mhmm. Are you in are you connected now? May I know what error exactly it's saying?\n\nIs there an error message? What does it say? Okay. Sure. Yeah.\n\nThat's okay because we're going to establish the connection using the browser. Yeah. So on the browser, on your computer or laptop are you using a laptop or computer? Okay. In the address bar, type the IP address printed on the back of your router.\n\nUsually, something like one nine two dot one six eight dot one dot one or similar or default access. Yeah. That one. Just type that one as it is. Yeah.\n\nCan you create one? Just please do remember that for your future reference. Yeah. Okay. Let me know when you're at the connection type.\n\nPlease choose PPPoE for the connection type. Yes. Mhmm. Yeah. Please choose p p p o e, triple p OE.\n\nYeah. Then after that, it will ask your username and password. Kindly type in the one that I emailed you. Yeah. Yeah.\n\nThe 1101@airtel.net.au. Yeah. That's okay. Mhmm. One one zero one.\n\nJust click save or next. Mhmm. Then if you have an option to skip the other part, kindly just skip it because what's important yeah. Mhmm. What what is important is you enter the username and password correctly.\n\nMhmm. Okay. Now let's just wait for it for the connection to establish. On your end, you're active now. The Internet service is now online, so that should be working fine.\n\nCan we try to use the Internet now? Let's see if it's working. Mhmm. Okay. Great.\n\nSo you're all set now. Mhmm. Yeah. That's your PPPoE username and password for the establishing a connection. Yeah.\n\nFor the yeah. For the Wi Fi name and the password. Yeah. You can change that one anytime. Yeah.\n\nBut the yeah. But please do remember that the p p p o e username and password should always the one that I emailed you for you to be connected. Yes. It's Sorry. Where does that error message?\n\nOkay. But are you able to use the Internet now? Or it's No. Mhmm. Yeah.\n\nThat's okay. Because upon checking here on our end, it's you're now online. And like earlier, you're offline. So that means the Internet is now should be up and running. Sure.\n\nOkay. So I think the message is just an error message only. Yeah. Mhmm. And you can use the Internet, like Instagram or Okay.\n\nOkay. So that means you're now connected? Okay. So if you run into any issues or have more questions, feel free to give us a call anytime. Yeah.\n\nOkay. Yeah. You're welcome. Bye. Have a great day.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.1999999,"end":1.5999999,"sentiment":"neutral","sentiment_score":0.17670735716819763},{"text":"Good afternoon.","start":1.5999999,"end":2.34,"sentiment":"positive","sentiment_score":0.39846915006637573},{"text":"This is Maureen from Airtel tech support.","start":2.56,"end":5.22,"sentiment":"positive","sentiment_score":0.3834279647895268},{"text":"How can I assist you today?","start":6.08,"end":7.54,"sentiment":"neutral","sentiment_score":0.31139583388964337},{"text":"Mhmm.","start":7.6,"end":8.1,"sentiment":"neutral","sentiment_score":-0.00692329416051507}],"sentiment":"neutral","sentiment_score":0.32465253647088127,"num_words":17,"start":1.1999999,"end":8.1},{"sentences":[{"text":"Mhmm.","start":13.92,"end":14.42,"sentiment":"neutral","sentiment_score":-0.06921105086803436},{"text":"Mhmm.","start":22.195,"end":22.695,"sentiment":"neutral","sentiment_score":-0.12941735982894895},{"text":"May I know your full name, please, for me to check your account?","start":29.349998,"end":32.329998,"sentiment":"neutral","sentiment_score":-0.020329888766774766},{"text":"Okay.","start":38.71,"end":39.21,"sentiment":"neutral","sentiment_score":0.013773168437182903},{"text":"Have you already entered the credentials to the router's interface?","start":39.35,"end":43.29,"sentiment":"neutral","sentiment_score":-0.001414425391703844}],"sentiment":"neutral","sentiment_score":-0.017818771159419648,"num_words":26,"start":13.92,"end":43.29},{"sentences":[{"text":"Have you already entered the credentials, the PPPoE, which I send you via email or not yet?","start":46.864998,"end":57.6,"sentiment":"neutral","sentiment_score":-0.038792773642960715},{"text":"Yeah.","start":61.44,"end":61.94,"sentiment":"neutral","sentiment_score":0.003738407976925373},{"text":"So I sent you an email instruction on how to establish the connection to your 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box?","start":324.395,"end":325.85498,"sentiment":"neutral","sentiment_score":-0.007103592716157436}],"sentiment":"neutral","sentiment_score":0.023745485415150012,"num_words":28,"start":302.30002,"end":325.85498},{"sentences":[{"text":"Yeah.","start":325.86,"end":326.36,"sentiment":"neutral","sentiment_score":0.016138803213834763},{"text":"Yeah.","start":327.53998,"end":328.03998,"sentiment":"neutral","sentiment_score":0.015108882449567318},{"text":"Mhmm.","start":337.37997,"end":337.87997,"sentiment":"neutral","sentiment_score":0.020451318472623825},{"text":"Can you yeah.","start":339.365,"end":344.82498,"sentiment":"neutral","sentiment_score":0.05985452110568682},{"text":"The Supa network box, can you connect the router to that box?","start":344.88498,"end":349.865,"sentiment":"neutral","sentiment_score":0.03347166736299793}],"sentiment":"neutral","sentiment_score":0.03516236532272564,"num_words":18,"start":325.86,"end":349.865},{"sentences":[{"text":"Is the route mhmm.","start":350.26,"end":352.82,"sentiment":"neutral","sentiment_score":-0.06164006981998682},{"text":"I can't see.","start":352.82,"end":353.80002,"sentiment":"neutral","sentiment_score":-0.2312111978729566},{"text":"May I know the indicator light at the super network box?","start":355.62,"end":359.78,"sentiment":"neutral","sentiment_score":-0.050580688498236916},{"text":"Is it green?","start":359.78,"end":361.16,"sentiment":"neutral","sentiment_score":-0.049565701435009636},{"text":"Does it has a light on it?","start":361.94,"end":367.315,"sentiment":"neutral","sentiment_score":0.0064346936664411}],"sentiment":"neutral","sentiment_score":-0.05715127482212016,"num_words":28,"start":350.26,"end":367.315},{"sentences":[{"text":"Okay.","start":368.73502,"end":369.23502,"sentiment":"neutral","sentiment_score":0.02267233282327652},{"text":"How about at the back of the router?","start":372.815,"end":374.755,"sentiment":"neutral","sentiment_score":0.03150395944248885},{"text":"Is it connected at the one port?","start":374.975,"end":376.995,"sentiment":"neutral","sentiment_score":0.02200057211198977},{"text":"You'll see w a n port at the back of the router.","start":377.215,"end":381.16998,"sentiment":"neutral","sentiment_score":0.03555558963368336},{"text":"Okay.","start":389.71,"end":390.21,"sentiment":"neutral","sentiment_score":0.04773007333278656}],"sentiment":"neutral","sentiment_score":0.03114155731324492,"num_words":29,"start":368.73502,"end":390.21},{"sentences":[{"text":"Can you reset the router?","start":391.025,"end":393.285,"sentiment":"neutral","sentiment_score":0.004603087157011032},{"text":"Yeah.","start":399.185,"end":399.685,"sentiment":"neutral","sentiment_score":0.00906146876513958},{"text":"Please hold it for thirty seconds after the lights flash.","start":402.625,"end":412.2,"sentiment":"neutral","sentiment_score":-0.025463862903416158},{"text":"There's a small holder button labeled you said.","start":412.2,"end":415.16,"sentiment":"neutral","sentiment_score":0.014840470568742603},{"text":"Yeah.","start":415.16,"end":415.66,"sentiment":"neutral","sentiment_score":0.05676410347223282}],"sentiment":"neutral","sentiment_score":-0.0018829542584717274,"num_words":25,"start":391.025,"end":415.66},{"sentences":[{"text":"Hold that button for thirty seconds until the router starts.","start":415.80002,"end":419.26,"sentiment":"neutral","sentiment_score":0.04824143573641777},{"text":"Yeah.","start":423.64502,"end":424.14502,"sentiment":"neutral","sentiment_score":0.08507155627012253},{"text":"Let me know once the router lights are back on and stable.","start":425.165,"end":428.625,"sentiment":"neutral","sentiment_score":0.1365132750943303},{"text":"Yeah.","start":445.34,"end":445.81998,"sentiment":"neutral","sentiment_score":0.02253253757953644},{"text":"For a second.","start":445.81998,"end":446.87997,"sentiment":"neutral","sentiment_score":0.00576445460319519}],"sentiment":"neutral","sentiment_score":0.08316559689464392,"num_words":27,"start":415.80002,"end":446.87997},{"sentences":[{"text":"Is it flashing now?","start":453.875,"end":455.255,"sentiment":"neutral","sentiment_score":0.012009515427052975},{"text":"Okay.","start":467.00998,"end":467.50998,"sentiment":"neutral","sentiment_score":0.01208840310573578},{"text":"How about on the back of the router, like, there's a small hole or a button labeled reset.","start":467.65,"end":475.42502,"sentiment":"neutral","sentiment_score":0.007113904136026071},{"text":"Can you see that one?","start":476.445,"end":477.825,"sentiment":"neutral","sentiment_score":0.015740574151277543},{"text":"Yeah.","start":478.685,"end":479.185,"sentiment":"neutral","sentiment_score":0.026263190433382988}],"sentiment":"neutral","sentiment_score":0.010108372429385781,"num_words":29,"start":453.875,"end":479.185},{"sentences":[{"text":"Yeah.","start":484.125,"end":484.36502,"sentiment":"neutral","sentiment_score":0.03818261995911598},{"text":"Like a pin?","start":484.36502,"end":485.345,"sentiment":"neutral","sentiment_score":0.02387979005773862},{"text":"Yeah.","start":493.87,"end":494.27,"sentiment":"neutral","sentiment_score":0.02016925811767578},{"text":"Okay.","start":494.27,"end":494.66998,"sentiment":"neutral","sentiment_score":0.04141993820667267},{"text":"Sure.","start":494.66998,"end":495.16998,"sentiment":"neutral","sentiment_score":0.05309729278087616}],"sentiment":"neutral","sentiment_score":0.032072639891079495,"num_words":7,"start":484.125,"end":495.16998},{"sentences":[{"text":"Is the lights back stable now?","start":549.78503,"end":552.04504,"sentiment":"neutral","sentiment_score":0.09946604693929355},{"text":"Okay.","start":555.385,"end":555.705,"sentiment":"neutral","sentiment_score":-0.00567622110247612},{"text":"Let's wait this, like, more seconds to it.","start":555.705,"end":559.645,"sentiment":"neutral","sentiment_score":0.022806602530181408},{"text":"Okay.","start":666.405,"end":666.87,"sentiment":"neutral","sentiment_score":-0.025219501927495003},{"text":"So now let's log in to the router's interface.","start":667.91,"end":670.33,"sentiment":"neutral","sentiment_score":0.06950126422776116}],"sentiment":"neutral","sentiment_score":0.054954590275883675,"num_words":25,"start":549.78503,"end":670.33},{"sentences":[{"text":"Open a browser on your computer or laptop.","start":671.43,"end":673.93,"sentiment":"neutral","sentiment_score":0.0313951529096812},{"text":"No worries.","start":682.185,"end":689.9525,"sentiment":"neutral","sentiment_score":0.005607375875115395},{"text":"Before we go to Google, can you connect your device first to the router's Wi Fi network?","start":713.175,"end":720.875,"sentiment":"neutral","sentiment_score":0.05065488387994906},{"text":"Yes.","start":723.67,"end":723.99,"sentiment":"neutral","sentiment_score":0.11671190708875656},{"text":"To the router's Wi Fi, even without Internet access for us to access the router interface during setup.","start":723.99,"end":730.89,"sentiment":"neutral","sentiment_score":0.09212479574812783}],"sentiment":"neutral","sentiment_score":0.063010157207432,"num_words":46,"start":671.43,"end":730.89},{"sentences":[{"text":"Yeah.","start":738.15,"end":738.65,"sentiment":"neutral","sentiment_score":0.08067753911018372},{"text":"Actually, you'll see the Wi Fi name at the back of your router.","start":739.385,"end":743.005,"sentiment":"neutral","sentiment_score":0.08937392039940907},{"text":"There's a look underneath the router.","start":743.545,"end":746.025,"sentiment":"neutral","sentiment_score":0.07906110336383183},{"text":"You'll find the sticker with your Wi Fi network name and password.","start":746.025,"end":749.325,"sentiment":"neutral","sentiment_score":0.07961679467310508},{"text":"For the Wi Fi name, it says SSID.","start":755.97003,"end":758.87006,"sentiment":"neutral","sentiment_score":0.05564269004389644}],"sentiment":"neutral","sentiment_score":0.07793620452284813,"num_words":40,"start":738.15,"end":758.87006},{"sentences":[{"text":"Can you see the SSID at the back of your router?","start":765.49005,"end":768.71,"sentiment":"neutral","sentiment_score":0.03344434093345295},{"text":"Yeah.","start":770.315,"end":770.815,"sentiment":"neutral","sentiment_score":0.07442605495452881},{"text":"Yeah.","start":771.595,"end":771.83496,"sentiment":"neutral","sentiment_score":0.0870705097913742},{"text":"That's the Wi Fi name.","start":771.83496,"end":773.535,"sentiment":"neutral","sentiment_score":0.07568826228380203},{"text":"And for the password, you'll see, like, a Wi Fi keys or WLAN key.","start":773.915,"end":780.89496,"sentiment":"neutral","sentiment_score":0.057148728519678116}],"sentiment":"neutral","sentiment_score":0.053372119553387165,"num_words":32,"start":765.49005,"end":780.89496},{"sentences":[{"text":"Mhmm.","start":795.975,"end":796.475,"sentiment":"neutral","sentiment_score":-0.02025880292057991},{"text":"Okay.","start":801.735,"end":802.235,"sentiment":"neutral","sentiment_score":0.00044328905642032623},{"text":"But since we reset the router, it should be back to its default settings.","start":802.69495,"end":809.675,"sentiment":"neutral","sentiment_score":0.01246764830180577},{"text":"Hello?","start":891.89,"end":892.37,"sentiment":"neutral","sentiment_score":-0.023043422028422356},{"text":"Can you hear me?","start":892.37,"end":893.35004,"sentiment":"neutral","sentiment_score":-0.04662284627556801}],"sentiment":"neutral","sentiment_score":-0.0026096783223606293,"num_words":21,"start":795.975,"end":893.35004},{"sentences":[{"text":"Yeah.","start":895.33,"end":895.83,"sentiment":"neutral","sentiment_score":0.022135086357593536},{"text":"Sorry.","start":895.89,"end":896.39,"sentiment":"neutral","sentiment_score":-0.0321933776140213},{"text":"Actually, either of the two will work fine as long as you're connected to the router.","start":901.25,"end":907.28503,"sentiment":"neutral","sentiment_score":0.09298417787067592},{"text":"Mhmm.","start":907.42505,"end":907.92505,"sentiment":"neutral","sentiment_score":0.015479633584618568},{"text":"Mhmm.","start":911.265,"end":911.765,"sentiment":"neutral","sentiment_score":-0.02589530497789383}],"sentiment":"neutral","sentiment_score":0.07336364416405558,"num_words":20,"start":895.33,"end":911.765},{"sentences":[{"text":"Yeah.","start":947.73,"end":948.23,"sentiment":"neutral","sentiment_score":-0.03196055442094803},{"text":"That one.","start":949.65,"end":950.47,"sentiment":"neutral","sentiment_score":-0.058717936277389526},{"text":"Mhmm.","start":996.72504,"end":997.22504,"sentiment":"neutral","sentiment_score":-0.00945979356765747},{"text":"Are you in are you connected now?","start":997.685,"end":999.78503,"sentiment":"neutral","sentiment_score":-0.0075856536360723635},{"text":"May I know what error exactly it's saying?","start":1024.325,"end":1026.985,"sentiment":"neutral","sentiment_score":-0.1638209093362093}],"sentiment":"neutral","sentiment_score":-0.08013279319397713,"num_words":19,"start":947.73,"end":1026.985},{"sentences":[{"text":"Is there an error message?","start":1039.24,"end":1040.86,"sentiment":"neutral","sentiment_score":-0.10235268622636795},{"text":"What does it say?","start":1042.375,"end":1049.355,"sentiment":"neutral","sentiment_score":-0.09829423483461142},{"text":"Okay.","start":1051.015,"end":1051.4149,"sentiment":"neutral","sentiment_score":-0.0024190517142415047},{"text":"Sure.","start":1051.4149,"end":1051.9149,"sentiment":"neutral","sentiment_score":0.014540151692926884},{"text":"Yeah.","start":1098.585,"end":1098.985,"sentiment":"neutral","sentiment_score":0.032166048884391785}],"sentiment":"neutral","sentiment_score":-0.07172110180060069,"num_words":12,"start":1039.24,"end":1098.985},{"sentences":[{"text":"That's okay because we're going to establish the connection using the browser.","start":1098.985,"end":1105.325,"sentiment":"neutral","sentiment_score":0.0571805442062517},{"text":"Yeah.","start":1105.385,"end":1105.885,"sentiment":"neutral","sentiment_score":0.018802806735038757},{"text":"So on the browser, on your computer or laptop are you using a laptop or computer?","start":1106.24,"end":1111.14,"sentiment":"neutral","sentiment_score":0.00761782651534304},{"text":"Okay.","start":1113.68,"end":1114.18,"sentiment":"neutral","sentiment_score":0.0013035284355282784},{"text":"In the address bar, type the IP address printed on the back of your router.","start":1114.24,"end":1119.38,"sentiment":"neutral","sentiment_score":-0.015283655437330405}],"sentiment":"neutral","sentiment_score":0.013308961296247111,"num_words":45,"start":1098.985,"end":1119.38},{"sentences":[{"text":"Usually, something like one nine two dot one six eight dot one dot one or similar or default access.","start":1120.495,"end":1130.355,"sentiment":"neutral","sentiment_score":-0.058929413949188436},{"text":"Yeah.","start":1141.52,"end":1142.02,"sentiment":"neutral","sentiment_score":-0.018583839759230617},{"text":"That one.","start":1142.24,"end":1142.98,"sentiment":"neutral","sentiment_score":-0.020834879018366337},{"text":"Just type that one as it is.","start":1143.36,"end":1146.075,"sentiment":"neutral","sentiment_score":-0.036682061318840296},{"text":"Yeah.","start":1228.5449,"end":1229.0449,"sentiment":"neutral","sentiment_score":0.041705578565597534}],"sentiment":"neutral","sentiment_score":-0.046499377116560936,"num_words":30,"start":1120.495,"end":1229.0449},{"sentences":[{"text":"Can you create one?","start":1229.4249,"end":1230.465,"sentiment":"neutral","sentiment_score":0.05231162253767252},{"text":"Just please do remember that for your future reference.","start":1230.465,"end":1234.085,"sentiment":"neutral","sentiment_score":0.015813341571225062},{"text":"Yeah.","start":1238.5701,"end":1239.0701,"sentiment":"neutral","sentiment_score":0.07520391792058945},{"text":"Okay.","start":1329.3251,"end":1329.8251,"sentiment":"neutral","sentiment_score":0.0690484344959259},{"text":"Let me know when you're at the connection type.","start":1332.365,"end":1336.7051,"sentiment":"neutral","sentiment_score":0.04298256585995356}],"sentiment":"neutral","sentiment_score":0.03677758372699221,"num_words":24,"start":1229.4249,"end":1336.7051},{"sentences":[{"text":"Please choose PPPoE for the connection type.","start":1339.3251,"end":1342.7051,"sentiment":"neutral","sentiment_score":0.0197546404919454},{"text":"Yes.","start":1347.63,"end":1348.13,"sentiment":"neutral","sentiment_score":-0.12858684360980988},{"text":"Mhmm.","start":1371.695,"end":1372.095,"sentiment":"neutral","sentiment_score":-0.0012488632928580046},{"text":"Yeah.","start":1372.095,"end":1372.595,"sentiment":"neutral","sentiment_score":0.020291710272431377},{"text":"Please choose p p p o e, triple p OE.","start":1373.5,"end":1377.42,"sentiment":"neutral","sentiment_score":0.016753507312387228}],"sentiment":"neutral","sentiment_score":0.009813677996862679,"num_words":20,"start":1339.3251,"end":1377.42},{"sentences":[{"text":"Yeah.","start":1377.42,"end":1377.92,"sentiment":"neutral","sentiment_score":0.04396465048193931},{"text":"Then after that, it will ask your username and password.","start":1377.98,"end":1382.24,"sentiment":"neutral","sentiment_score":0.0329689759761095},{"text":"Kindly type in the one that I emailed you.","start":1383.74,"end":1386.8,"sentiment":"neutral","sentiment_score":0.03684019297361374},{"text":"Yeah.","start":1398.6951,"end":1399.1951,"sentiment":"neutral","sentiment_score":0.02143957652151585},{"text":"Yeah.","start":1399.735,"end":1400.2151,"sentiment":"neutral","sentiment_score":0.020806225016713142}],"sentiment":"neutral","sentiment_score":0.03397554311562668,"num_words":22,"start":1377.42,"end":1400.2151},{"sentences":[{"text":"The 1101@airtel.net.au.","start":1400.2151,"end":1404.73,"sentiment":"neutral","sentiment_score":0.016356833279132843},{"text":"Yeah.","start":1428.065,"end":1428.5449,"sentiment":"neutral","sentiment_score":0.0438058078289032},{"text":"That's okay.","start":1428.5449,"end":1429.365,"sentiment":"neutral","sentiment_score":0.11901994049549103},{"text":"Mhmm.","start":1433.2001,"end":1433.7001,"sentiment":"neutral","sentiment_score":0.0315246656537056},{"text":"One one zero one.","start":1438.3201,"end":1440.02,"sentiment":"neutral","sentiment_score":0.012481317855417728}],"sentiment":"neutral","sentiment_score":0.039600929245352745,"num_words":10,"start":1400.2151,"end":1440.02},{"sentences":[{"text":"Just click save or next.","start":1450.115,"end":1453.255,"sentiment":"neutral","sentiment_score":0.01572718806564808},{"text":"Mhmm.","start":1455.395,"end":1455.895,"sentiment":"neutral","sentiment_score":0.010009760968387129},{"text":"Then if you have an option to skip the other part, kindly just skip it because what's important yeah.","start":1459.1901,"end":1469.4501,"sentiment":"neutral","sentiment_score":-0.017458884829753323},{"text":"Mhmm.","start":1471.43,"end":1471.93,"sentiment":"neutral","sentiment_score":0.013963654637336733},{"text":"What what is important is you enter the username and password correctly.","start":1473.035,"end":1477.695,"sentiment":"neutral","sentiment_score":0.017727680659542482}],"sentiment":"neutral","sentiment_score":-0.0004309812609694506,"num_words":38,"start":1450.115,"end":1477.695},{"sentences":[{"text":"Mhmm.","start":1479.515,"end":1480.015,"sentiment":"neutral","sentiment_score":0.049280233681201935},{"text":"Okay.","start":1489.29,"end":1489.79,"sentiment":"neutral","sentiment_score":0.08812038600444794},{"text":"Now let's just wait for it for the connection to establish.","start":1494.65,"end":1497.805,"sentiment":"neutral","sentiment_score":0.05916691063479944},{"text":"On your end, you're active now.","start":1514.37,"end":1517.6699,"sentiment":"neutral","sentiment_score":0.187181293964386},{"text":"The Internet service is now online, so that should be working fine.","start":1517.89,"end":1521.8099,"sentiment":"neutral","sentiment_score":0.2989555137852828}],"sentiment":"neutral","sentiment_score":0.17738034083477913,"num_words":31,"start":1479.515,"end":1521.8099},{"sentences":[{"text":"Can we try to use the Internet now?","start":1521.8099,"end":1523.75,"sentiment":"neutral","sentiment_score":0.12612354569137096},{"text":"Let's see if it's working.","start":1524.0499,"end":1525.35,"sentiment":"neutral","sentiment_score":0.10227729380130768},{"text":"Mhmm.","start":1528.8151,"end":1529.3151,"sentiment":"neutral","sentiment_score":0.1326519250869751},{"text":"Okay.","start":1531.535,"end":1531.935,"sentiment":"positive","sentiment_score":0.4350777864456177},{"text":"Great.","start":1531.935,"end":1532.435,"sentiment":"positive","sentiment_score":0.6467890739440918}],"sentiment":"neutral","sentiment_score":0.17093085125088692,"num_words":16,"start":1521.8099,"end":1532.435},{"sentences":[{"text":"So you're all set now.","start":1532.655,"end":1534.495,"sentiment":"positive","sentiment_score":0.5868196487426758},{"text":"Mhmm.","start":1534.495,"end":1534.995,"sentiment":"neutral","sentiment_score":0.18600882589817047},{"text":"Yeah.","start":1544.64,"end":1545.14,"sentiment":"neutral","sentiment_score":0.11621666699647903},{"text":"That's your PPPoE username and password for the establishing a connection.","start":1545.68,"end":1551.14,"sentiment":"neutral","sentiment_score":0.17496871812777084},{"text":"Yeah.","start":1553.36,"end":1553.86,"sentiment":"neutral","sentiment_score":0.10592316091060638}],"sentiment":"neutral","sentiment_score":0.2772054103644271,"num_words":19,"start":1532.655,"end":1553.86},{"sentences":[{"text":"For the yeah.","start":1558.505,"end":1561.565,"sentiment":"neutral","sentiment_score":0.05477000027894974},{"text":"For the Wi Fi name and the password.","start":1561.705,"end":1564.205,"sentiment":"neutral","sentiment_score":0.08253769995644689},{"text":"Yeah.","start":1565.065,"end":1565.3049,"sentiment":"neutral","sentiment_score":0.1114124357700348},{"text":"You can change that one anytime.","start":1565.3049,"end":1567.085,"sentiment":"neutral","sentiment_score":0.1465122513473034},{"text":"Yeah.","start":1569.49,"end":1569.73,"sentiment":"positive","sentiment_score":0.33725693821907043}],"sentiment":"neutral","sentiment_score":0.11328181487165,"num_words":19,"start":1558.505,"end":1569.73},{"sentences":[{"text":"But the yeah.","start":1569.73,"end":1571.73,"sentiment":"positive","sentiment_score":0.3645672599474589},{"text":"But please do remember that the p p p o e username and password should always the one that I emailed you for you to be connected.","start":1571.73,"end":1582.39,"sentiment":"neutral","sentiment_score":0.05734758796515288},{"text":"Yes.","start":1588.125,"end":1588.625,"sentiment":"neutral","sentiment_score":-0.19406072795391083},{"text":"It's Sorry.","start":1589.8317,"end":1593.725,"sentiment":"neutral","sentiment_score":-0.24493996798992157},{"text":"Where does that error message?","start":1593.725,"end":1595.745,"sentiment":"neutral","sentiment_score":-0.21365929543972015}],"sentiment":"neutral","sentiment_score":0.023417092467609205,"num_words":38,"start":1569.73,"end":1595.745},{"sentences":[{"text":"Okay.","start":1621.865,"end":1622.365,"sentiment":"neutral","sentiment_score":-0.05378270521759987},{"text":"But are you able to use the Internet now?","start":1624.86,"end":1627.28,"sentiment":"neutral","sentiment_score":-0.047404570711983576},{"text":"Or it's No.","start":1627.34,"end":1630.64,"sentiment":"neutral","sentiment_score":-0.08918081720670064},{"text":"Mhmm.","start":1634.3,"end":1634.8,"sentiment":"neutral","sentiment_score":-0.03484554588794708},{"text":"Yeah.","start":1666.605,"end":1667.105,"sentiment":"neutral","sentiment_score":0.009954003617167473}],"sentiment":"neutral","sentiment_score":-0.0515238557010889,"num_words":15,"start":1621.865,"end":1667.105},{"sentences":[{"text":"That's okay.","start":1667.245,"end":1667.985,"sentiment":"neutral","sentiment_score":0.11555206030607224},{"text":"Because upon checking here on our end, it's you're now online.","start":1669.245,"end":1673.1849,"sentiment":"neutral","sentiment_score":0.16143951632759787},{"text":"And like earlier, you're offline.","start":1673.245,"end":1675.025,"sentiment":"neutral","sentiment_score":0.1551061153411865},{"text":"So that means the Internet is now should be up and running.","start":1675.725,"end":1680.065,"sentiment":"neutral","sentiment_score":0.19917907069126764},{"text":"Sure.","start":1721.9249,"end":1722.4249,"sentiment":"neutral","sentiment_score":0.016670089215040207}],"sentiment":"neutral","sentiment_score":0.1673963972397389,"num_words":31,"start":1667.245,"end":1722.4249},{"sentences":[{"text":"Okay.","start":1777.095,"end":1777.595,"sentiment":"neutral","sentiment_score":-0.0068053193390369415},{"text":"So I think the message is just an error message only.","start":1777.655,"end":1783.275,"sentiment":"neutral","sentiment_score":-0.07332519306377931},{"text":"Yeah.","start":1785.495,"end":1785.995,"sentiment":"neutral","sentiment_score":0.09632137417793274},{"text":"Mhmm.","start":1790.535,"end":1791.035,"sentiment":"neutral","sentiment_score":0.05722041428089142},{"text":"And you can use the Internet, like Instagram or Okay.","start":1792.13,"end":1798.87,"sentiment":"neutral","sentiment_score":0.06033253027126193}],"sentiment":"neutral","sentiment_score":-0.0023548063278819122,"num_words":24,"start":1777.095,"end":1798.87},{"sentences":[{"text":"Okay.","start":1802.05,"end":1802.4501,"sentiment":"neutral","sentiment_score":0.13348360359668732},{"text":"So that means you're now connected?","start":1802.4501,"end":1804.87,"sentiment":"neutral","sentiment_score":0.17679235339164734},{"text":"Okay.","start":1807.125,"end":1807.525,"sentiment":"neutral","sentiment_score":0.16067644953727722},{"text":"So if you run into any issues or have more questions, feel free to give us a call anytime.","start":1807.525,"end":1813.865,"sentiment":"neutral","sentiment_score":0.15161482480011487},{"text":"Yeah.","start":1814.0851,"end":1814.5851,"sentiment":"neutral","sentiment_score":0.15277257561683655}],"sentiment":"neutral","sentiment_score":0.15672744358224527,"num_words":28,"start":1802.05,"end":1814.5851},{"sentences":[{"text":"Okay.","start":1816.5651,"end":1817.0651,"sentiment":"positive","sentiment_score":0.6302903890609741},{"text":"Yeah.","start":1818.1428,"end":1818.3029,"sentiment":"positive","sentiment_score":0.627882719039917},{"text":"You're welcome.","start":1818.3029,"end":1819.0428,"sentiment":"positive","sentiment_score":0.7593835294246674},{"text":"Bye.","start":1819.2628,"end":1819.6628,"sentiment":"positive","sentiment_score":0.6084439158439636},{"text":"Have a great day.","start":1819.6628,"end":1820.6428,"sentiment":"positive","sentiment_score":0.7892770618200302}],"sentiment":"positive","sentiment_score":0.7269435922304789,"num_words":9,"start":1816.5651,"end":1820.6428}]}}]},{"alternatives":[{"transcript":"Hi. Hi. I'm just ringing in regards to our Internet connection. I've just tried to connect, and it's telling me that that it's, like, connected, but it's telling me there's no Internet. Yep. My name is Celeste Lee Graham. For the what? Sorry. Into the into the Tethr app? Yeah. Sorry. I just can't hear you. Hello? Sorry. No. I've just no. Sorry. I've lost you for a second. Hello? Hello? Yeah. I can now. Yeah. Where am I supposed to enter those details? I've I got your email. No. We we just moved into a rental and the a router came with the house. I have no idea. It's like a a TP link. It's a TP link. It's a modem. Is that what it is? It's it's is it you want the model name? Okay. So it's Archer a x five three. Yep. Archer a x five three. Sorry? Does it oh my goodness. It is it's a Wi Fi six router. Yep. Do you do that on your end? How am I supposed to do that? A black box? There's a white and a black like, are they small? There's a black one and a white one. So I've got a super net super network white one and a Fiji dot. It's already connect. It's already connected. They're on the side, they're flashing green. Oh, yes. Send the right on. It's connected to the WAN, the w a n. Yep. Do you want me to just hold the button down? How long for? Yes. Yep. Until the router starts to flash, did you say? Does the light bill have to go off? No. I just got the power button and the Internet button is red. Okay. Savannah? Yeah. I just I just need to find something to be able to do it. Yes. Yeah. Have you got a bobbins that way? Can you come here? And I need you to hold this for me. Sorry. I'll just go I'll just go grab something. Sorry. I'm just pushing down on that little hole. And I've gotta hold it for thirty seconds. Okay. The power button is flashing. Do I take do I take it off? Okay. Yep. The power has come back on. Not all of them yet. Yep. K. And I've got all three green lights and a red light. Sorry. I'm not very good at the same time to think. What is it? Google. Oh, yes. Oh, so you just want me to disconnect it? Okay. Is it this the t P Link CA 60? Where is it? Oh, yeah. SSID. Yep. Okay. It's not coming up. I think I may have changed that because I tried to connect it with the TP Link app. Yep. Okay. So I've got my so it's actually TP Link CE 60, and I've got five g, or I've got one without five g? So it's s s I d TP Link c c e 60. Do I just choose the five g one or the plain one the other one? Hello? Have you got it? No. I don't have it. Oh, hello? Hello? Oh, yeah. I can now. Sorry. I I is it the five g one or just the normal? Okay. Alright. Yep. Okay. So I've gotta enter the password. Oh, hang on. What's happened? Where'd it go? Okay. Password. 6398. Oh, so would it be the the just the wire the wireless password PIN? Okay. It just didn't work. 1211, For some reason, it keeps getting me to enter the same thing. Alright. Now it's the password. Alright. 167396. It's saying it cannot connect to this network. What? Sorry. What did you say? No. It just says I cannot it cannot connect to this. Can I connect to this? Let me just try the password again. 1 6 7. It's connected. It's saying no Internet secured. Okay. Yeah. Yeah. Laptop. Sorry. Oh, yeah. Default access. Like the HTTP. Yep. It's so tiny. It's so hard to see. It's loading. It's yeah. Okay. Yep. Alright. It says create an administrator password. But I need to remember it. Yeah? Sure. Yep. All good. Time zone. Sorry. It's just putting me through like, I've gotta do a time zone. I actually don't. Okay. So select connection type. Yep. Okay. Hang on one second. Okay. Where is that? Username. Yep. Okay. So one online zero nine. At k. So net. Sorry. I'm doing this all with one hand because I've got nothing to put the put the, what, the router on. And the password is AIR 1231231101 101. Yep. What do I do after that? Next. Skip it. Skip the next one too. Yep. Yep. It's just doing a connection test. Okay. Yep. Yep. It's connected. So yeah. So just quickly, the username the username and the password that I just put in, is that the one I use all the time? Okay. Okay. Okay. So then I can change the the name of the yep. Yep. Okay. Alright. Okay. Thank you so much. Yeah. So I just got a thing that says no Internet connect connection or the Internet connection is not set up successfully. It's basically in the middle of it being checking the connection, it says no Internet connection. The connect the Internet connection is not set up successfully. It says make sure all cables are properly connected. Click back to set up and verify that the Internet connection information is correct or contact yeah. Contact technical support. So it says either back to set up, skip, or try again. Let me just check. I'm so sorry. I'm just this is this is not my laptop, so I don't. Yep. It's saying that it's connected, but alright. Hello? Sorry. I'm just trying to get somebody to help me. Never mind. Is this Google? Sorry. I'm just I think it I think it is working. Okay. Yeah. I think it's working. It's connected to the c the TP Link. So yeah. Just Google yeah. Just Google something and it come up. No problem. Yep. Okay. Yep. Okay. Alright. Thank you so much for your help. Thank you. You too. Goodbye.","confidence":0.98535156,"words":[{"word":"hi","start":6.3999996,"end":6.8999996,"confidence":0.9941406,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.31282252073287964},{"word":"hi","start":8.4,"end":8.9,"confidence":0.92993164,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":-0.016121694818139076},{"word":"i'm","start":9.28,"end":9.5199995,"confidence":0.98168945,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.05291079729795456},{"word":"just","start":9.5199995,"end":10.0199995,"confidence":0.8925781,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.04803595691919327},{"word":"ringing","start":10.16,"end":10.559999,"confidence":0.9951172,"punctuated_word":"ringing","sentiment":"neutral","sentiment_score":-0.048476509749889374},{"word":"in","start":10.559999,"end":10.719999,"confidence":0.99121094,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.03450574725866318},{"word":"regards","start":10.719999,"end":11.219999,"confidence":0.99902344,"punctuated_word":"regards","sentiment":"neutral","sentiment_score":-0.021507035940885544},{"word":"to","start":11.28,"end":11.679999,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.02782804518938065},{"word":"our","start":11.679999,"end":11.84,"confidence":0.7963867,"punctuated_word":"our","sentiment":"neutral","sentiment_score":-0.04617573320865631},{"word":"internet","start":11.84,"end":12.32,"confidence":0.96240234,"punctuated_word":"Internet","sentiment":"neutral","sentiment_score":-0.05577655881643295},{"word":"connection","start":12.32,"end":12.82,"confidence":0.96240234,"punctuated_word":"connection.","sentiment":"neutral","sentiment_score":-0.04855621978640556},{"word":"i've","start":15.425,"end":15.745001,"confidence":0.967041,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":-0.14017370343208313},{"word":"just","start":15.745001,"end":16.245,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.15662524104118347},{"word":"tried","start":19.905,"end":20.225,"confidence":0.96777344,"punctuated_word":"tried","sentiment":"neutral","sentiment_score":-0.16993176937103271},{"word":"to","start":20.225,"end":20.545,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.13188228011131287},{"word":"connect","start":20.545,"end":21.045,"confidence":0.8720703,"punctuated_word":"connect,","sentiment":"neutral","sentiment_score":-0.1247471123933792},{"word":"and","start":21.825,"end":22.325,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.11785035580396652},{"word":"it's","start":22.545,"end":23.045,"confidence":0.8391113,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.2975093126296997},{"word":"telling","start":23.265,"end":23.744999,"confidence":0.38232422,"punctuated_word":"telling","sentiment":"neutral","sentiment_score":-0.30634331703186035},{"word":"me","start":23.744999,"end":23.904999,"confidence":0.9941406,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.2766472101211548},{"word":"that","start":23.904999,"end":24.065,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.28083059191703796},{"word":"that","start":24.065,"end":24.305,"confidence":0.4543457,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.28731825947761536},{"word":"it's","start":24.305,"end":24.625,"confidence":0.8741862,"punctuated_word":"it's,","sentiment":"neutral","sentiment_score":-0.245465949177742},{"word":"like","start":24.625,"end":24.865,"confidence":0.9970703,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.27500101923942566},{"word":"connected","start":24.865,"end":25.265,"confidence":0.9375,"punctuated_word":"connected,","sentiment":"neutral","sentiment_score":-0.16477712988853457},{"word":"but","start":25.265,"end":25.425,"confidence":0.9970703,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.1946367621421814},{"word":"it's","start":25.425,"end":25.585,"confidence":0.9667969,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.26604220271110535},{"word":"telling","start":25.585,"end":25.904999,"confidence":0.9716797,"punctuated_word":"telling","sentiment":"neutral","sentiment_score":-0.32606184482574463},{"word":"me","start":25.904999,"end":25.985,"confidence":0.9921875,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.29053473472595215},{"word":"there's","start":25.985,"end":26.225,"confidence":0.9926758,"punctuated_word":"there's","sentiment":"neutral","sentiment_score":-0.3153819441795349},{"word":"no","start":26.225,"end":26.385,"confidence":0.99902344,"punctuated_word":"no","sentiment":"neutral","sentiment_score":-0.249532088637352},{"word":"internet","start":26.385,"end":26.885,"confidence":0.9975586,"punctuated_word":"Internet.","sentiment":"neutral","sentiment_score":-0.25945574045181274},{"w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Hi. I'm just ringing in regards to our Internet connection. I've just tried to connect, and it's telling me that that it's, like, connected, but it's telling me there's no Internet. Yep.\n\nMy name is Celeste Lee Graham. For the what? Sorry. Into the into the Tethr app? Yeah.\n\nSorry. I just can't hear you. Hello? Sorry. No.\n\nI've just no. Sorry. I've lost you for a second. Hello? Hello?\n\nYeah. I can now. Yeah. Where am I supposed to enter those details? I've I got your email.\n\nNo. We we just moved into a rental and the a router came with the house. I have no idea. It's like a a TP link. It's a TP link.\n\nIt's a modem. Is that what it is? It's it's is it you want the model name? Okay. So it's Archer a x five three.\n\nYep. Archer a x five three. Sorry? Does it oh my goodness. It is it's a Wi Fi six router.\n\nYep. Do you do that on your end? How am I supposed to do that? A black box? There's a white and a black like, are they small?\n\nThere's a black one and a white one. So I've got a super net super network white one and a Fiji dot. It's already connect. It's already connected. They're on the side, they're flashing green.\n\nOh, yes. Send the right on. It's connected to the WAN, the w a n. Yep. Do you want me to just hold the button down?\n\nHow long for? Yes. Yep. Until the router starts to flash, did you say? Does the light bill have to go off?\n\nNo. I just got the power button and the Internet button is red. Okay. Savannah? Yeah.\n\nI just I just need to find something to be able to do it. Yes. Yeah. Have you got a bobbins that way? Can you come here?\n\nAnd I need you to hold this for me. Sorry. I'll just go I'll just go grab something. Sorry. I'm just pushing down on that little hole.\n\nAnd I've gotta hold it for thirty seconds. Okay. The power button is flashing. Do I take do I take it off? Okay.\n\nYep. The power has come back on. Not all of them yet. Yep. K.\n\nAnd I've got all three green lights and a red light. Sorry. I'm not very good at the same time to think. What is it? Google.\n\nOh, yes. Oh, so you just want me to disconnect it? Okay. Is it this the t P Link CA 60? Where is it?\n\nOh, yeah. SSID. Yep. Okay. It's not coming up.\n\nI think I may have changed that because I tried to connect it with the TP Link app. Yep. Okay. So I've got my so it's actually TP Link CE 60, and I've got five g, or I've got one without five g? So it's s s I d TP Link c c e 60.\n\nDo I just choose the five g one or the plain one the other one? Hello? Have you got it? No. I don't have it.\n\nOh, hello? Hello? Oh, yeah. I can now. Sorry.\n\nI I is it the five g one or just the normal? Okay. Alright. Yep. Okay.\n\nSo I've gotta enter the password. Oh, hang on. What's happened? Where'd it go? Okay.\n\nPassword. 6398. Oh, so would it be the the just the wire the wireless password PIN? Okay. It just didn't work.\n\n1211, For some reason, it keeps getting me to enter the same thing. Alright. Now it's the password. Alright. 167396.\n\nIt's saying it cannot connect to this network. What? Sorry. What did you say? No.\n\nIt just says I cannot it cannot connect to this. Can I connect to this? Let me just try the password again. 1 6 7. It's connected.\n\nIt's saying no Internet secured. Okay. Yeah. Yeah. Laptop.\n\nSorry. Oh, yeah. Default access. Like the HTTP. Yep.\n\nIt's so tiny. It's so hard to see. It's loading. It's yeah. Okay.\n\nYep. Alright. It says create an administrator password. But I need to remember it. Yeah?\n\nSure. Yep. All good. Time zone. Sorry.\n\nIt's just putting me through like, I've gotta do a time zone. I actually don't. Okay. So select connection type. Yep.\n\nOkay. Hang on one second. Okay. Where is that? Username.\n\nYep. Okay. So one online zero nine. At k. So net.\n\nSorry. I'm doing this all with one hand because I've got nothing to put the put the, what, the router on. And the password is AIR 1231231101 101. Yep. What do I do after that?\n\nNext. Skip it. Skip the next one too. Yep. Yep.\n\nIt's just doing a connection test. Okay. Yep. Yep. It's connected.\n\nSo yeah. So just quickly, the username the username and the password that I just put in, is that the one I use all the time? Okay. Okay. Okay.\n\nSo then I can change the the name of the yep. Yep. Okay. Alright. Okay.\n\nThank you so much. Yeah. So I just got a thing that says no Internet connect connection or the Internet connection is not set up successfully. It's basically in the middle of it being checking the connection, it says no Internet connection. The connect the Internet connection is not set up successfully.\n\nIt says make sure all cables are properly connected. Click back to set up and verify that the Internet connection information is correct or contact yeah. Contact technical support. So it says either back to set up, skip, or try again. Let me just check.\n\nI'm so sorry. I'm just this is this is not my laptop, so I don't. Yep. It's saying that it's connected, but alright. Hello?\n\nSorry. I'm just trying to get somebody to help me. Never mind. Is this Google? Sorry.\n\nI'm just I think it I think it is working. Okay. Yeah. I think it's working. It's connected to the c the TP Link.\n\nSo yeah. Just Google yeah. Just Google something and it come up. No problem. Yep.\n\nOkay. Yep. Okay. Alright. Thank you so much for your help.\n\nThank you. You too. Goodbye.","paragraphs":[{"sentences":[{"text":"Hi.","start":6.3999996,"end":6.8999996,"sentiment":"neutral","sentiment_score":0.31282252073287964},{"text":"Hi.","start":8.4,"end":8.9,"sentiment":"neutral","sentiment_score":-0.016121694818139076},{"text":"I'm just ringing in regards to our Internet connection.","start":9.28,"end":12.82,"sentiment":"neutral","sentiment_score":-0.04264140046305127},{"text":"I've just tried to connect, and it's telling me that that it's, like, connected, but it's telling me there's no Internet.","start":15.425,"end":26.885,"sentiment":"neutral","sentiment_score":-0.2322261223480815},{"text":"Yep.","start":32.76,"end":33.0,"sentiment":"neutral","sentiment_score":0.01468237303197384}],"sentiment":"neutral","sentiment_score":-0.1499738780160745,"num_words":33,"start":6.3999996,"end":33.0},{"sentences":[{"text":"My name is Celeste Lee Graham.","start":33.0,"end":35.42,"sentiment":"neutral","sentiment_score":0.034784264552096524},{"text":"For the 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yeah.","start":1219.195,"end":1220.54,"sentiment":"neutral","sentiment_score":-0.05515292286872864},{"text":"Okay.","start":1222.1201,"end":1222.6201,"sentiment":"neutral","sentiment_score":0.014104930683970451}],"sentiment":"neutral","sentiment_score":-0.17595020638635525,"num_words":13,"start":1161.26,"end":1222.6201},{"sentences":[{"text":"Yep.","start":1222.68,"end":1223.0801,"sentiment":"neutral","sentiment_score":0.0230240635573864},{"text":"Alright.","start":1223.0801,"end":1223.5801,"sentiment":"neutral","sentiment_score":0.033825553953647614},{"text":"It says create an administrator password.","start":1223.7201,"end":1227.5801,"sentiment":"neutral","sentiment_score":0.020969036656121414},{"text":"But I need to remember it.","start":1235.905,"end":1237.105,"sentiment":"neutral","sentiment_score":-0.017105385661125183},{"text":"Yeah?","start":1237.105,"end":1237.605,"sentiment":"neutral","sentiment_score":0.03190087527036667}],"sentiment":"neutral","sentiment_score":0.0074621599167585375,"num_words":15,"start":1222.68,"end":1237.605},{"sentences":[{"text":"Sure.","start":1240.945,"end":1241.445,"sentiment":"neutral","sentiment_score":0.14721360802650452},{"text":"Yep.","start":1318.9349,"end":1318.97,"sentiment":"neutral","sentiment_score":0.15379798412322998},{"text":"All good.","start":1318.97,"end":1319.255,"sentiment":"neutral","sentiment_score":0.2612125501036644},{"text":"Time zone.","start":1319.255,"end":1321.6749,"sentiment":"neutral","sentiment_score":0.05709370970726013},{"text":"Sorry.","start":1343.8201,"end":1344.06,"sentiment":"neutral","sentiment_score":-0.21774250268936157}],"sentiment":"neutral","sentiment_score":0.10284022986888885,"num_words":7,"start":1240.945,"end":1344.06},{"sentences":[{"text":"It's just putting me through like, I've gotta do a time zone.","start":1344.06,"end":1346.8,"sentiment":"neutral","sentiment_score":-0.30762281579275924},{"text":"I actually don't.","start":1350.885,"end":1352.025,"sentiment":"negative","sentiment_score":-0.38727320233980816},{"text":"Okay.","start":1366.53,"end":1367.01,"sentiment":"neutral","sentiment_score":-0.134771466255188},{"text":"So select connection type.","start":1367.01,"end":1368.95,"sentiment":"neutral","sentiment_score":-0.04130583489313722},{"text":"Yep.","start":1376.13,"end":1376.63,"sentiment":"neutral","sentiment_score":0.026215221732854843}],"sentiment":"neutral","sentiment_score":-0.24414633241082942,"num_words":21,"start":1344.06,"end":1376.63},{"sentences":[{"text":"Okay.","start":1387.5751,"end":1388.055,"sentiment":"neutral","sentiment_score":0.022897986695170403},{"text":"Hang on one second.","start":1388.055,"end":1389.275,"sentiment":"neutral","sentiment_score":0.0043653990142047405},{"text":"Okay.","start":1391.095,"end":1391.595,"sentiment":"neutral","sentiment_score":0.010698599740862846},{"text":"Where is that?","start":1393.09,"end":1394.23,"sentiment":"neutral","sentiment_score":0.005380799683431785},{"text":"Username.","start":1396.61,"end":1397.11,"sentiment":"neutral","sentiment_score":0.00895409844815731}],"sentiment":"neutral","sentiment_score":0.0076154679991304874,"num_words":10,"start":1387.5751,"end":1397.11},{"sentences":[{"text":"Yep.","start":1397.49,"end":1397.8099,"sentiment":"neutral","sentiment_score":0.024993877857923508},{"text":"Okay.","start":1397.8099,"end":1398.3099,"sentiment":"neutral","sentiment_score":0.020437156781554226},{"text":"So one online zero nine.","start":1398.37,"end":1403.75,"sentiment":"neutral","sentiment_score":0.011320221330970525},{"text":"At k.","start":1405.57,"end":1412.185,"sentiment":"neutral","sentiment_score":0.0044100957456976175},{"text":"So net.","start":1412.185,"end":1417.165,"sentiment":"neutral","sentiment_score":-0.003953237552195787}],"sentiment":"neutral","sentiment_score":0.009358714334666729,"num_words":11,"start":1397.49,"end":1417.165},{"sentences":[{"text":"Sorry.","start":1422.0901,"end":1422.41,"sentiment":"neutral","sentiment_score":-0.11278973519802094},{"text":"I'm doing this all with one hand because I've got nothing to put the put the, what, the router on.","start":1422.41,"end":1427.15,"sentiment":"neutral","sentiment_score":-0.16999711878597737},{"text":"And the password is AIR 1231231101 101.","start":1430.0901,"end":1442.745,"sentiment":"neutral","sentiment_score":0.043843901849218776},{"text":"Yep.","start":1443.0449,"end":1443.5449,"sentiment":"neutral","sentiment_score":0.05100048705935478},{"text":"What do I do after that?","start":1447.37,"end":1448.9099,"sentiment":"neutral","sentiment_score":0.02591139916330576}],"sentiment":"neutral","sentiment_score":-0.08569588331239564,"num_words":35,"start":1422.0901,"end":1448.9099},{"sentences":[{"text":"Next.","start":1454.09,"end":1454.59,"sentiment":"neutral","sentiment_score":0.01351061835885048},{"text":"Skip it.","start":1467.5349,"end":1468.355,"sentiment":"neutral","sentiment_score":-0.052056021988391876},{"text":"Skip the next one too.","start":1469.615,"end":1471.075,"sentiment":"neutral","sentiment_score":-0.019444324448704718},{"text":"Yep.","start":1478.46,"end":1478.96,"sentiment":"neutral","sentiment_score":0.053145136684179306},{"text":"Yep.","start":1485.7251,"end":1486.125,"sentiment":"neutral","sentiment_score":0.07466171681880951}],"sentiment":"neutral","sentiment_score":-0.006001619435846805,"num_words":10,"start":1454.09,"end":1486.125},{"sentences":[{"text":"It's just doing a connection test.","start":1486.125,"end":1488.305,"sentiment":"neutral","sentiment_score":0.05460226535797119},{"text":"Okay.","start":1498.925,"end":1499.4,"sentiment":"neutral","sentiment_score":0.12251289188861848},{"text":"Yep.","start":1527.3301,"end":1527.8301,"sentiment":"neutral","sentiment_score":0.12836474180221558},{"text":"Yep.","start":1529.01,"end":1529.3301,"sentiment":"neutral","sentiment_score":0.175915464758873},{"text":"It's connected.","start":1529.3301,"end":1530.15,"sentiment":"neutral","sentiment_score":0.22698905318975449}],"sentiment":"neutral","sentiment_score":0.10985316336154938,"num_words":11,"start":1486.125,"end":1530.15},{"sentences":[{"text":"So yeah.","start":1532.93,"end":1535.89,"sentiment":"positive","sentiment_score":0.35996198654174805},{"text":"So just quickly, the username the username and the password that I just put in, is that the one I use all the time?","start":1535.89,"end":1543.805,"sentiment":"neutral","sentiment_score":0.1253337866316239},{"text":"Okay.","start":1545.625,"end":1546.125,"sentiment":"neutral","sentiment_score":0.1389128714799881},{"text":"Okay.","start":1551.865,"end":1552.365,"sentiment":"neutral","sentiment_score":0.1169492080807686},{"text":"Okay.","start":1553.76,"end":1554.24,"sentiment":"neutral","sentiment_score":0.10508567094802856}],"sentiment":"neutral","sentiment_score":0.14099595181900879,"num_words":29,"start":1532.93,"end":1554.24},{"sentences":[{"text":"So then I can change the the name of the yep.","start":1554.24,"end":1564.42,"sentiment":"neutral","sentiment_score":0.08116391199556264},{"text":"Yep.","start":1565.4401,"end":1565.775,"sentiment":"neutral","sentiment_score":0.06038815528154373},{"text":"Okay.","start":1568.015,"end":1568.415,"sentiment":"neutral","sentiment_score":0.16167902946472168},{"text":"Alright.","start":1568.415,"end":1568.915,"sentiment":"neutral","sentiment_score":0.1965332329273224},{"text":"Okay.","start":1569.375,"end":1569.6951,"sentiment":"neutral","sentiment_score":0.2098333239555359}],"sentiment":"neutral","sentiment_score":0.10141578490535418,"num_words":15,"start":1554.24,"end":1569.6951},{"sentences":[{"text":"Thank you so much.","start":1569.6951,"end":1570.755,"sentiment":"positive","sentiment_score":0.6557602137327194},{"text":"Yeah.","start":1582.7699,"end":1583.2699,"sentiment":"neutral","sentiment_score":-0.02234799414873123},{"text":"So I just got a thing that says no Internet connect connection or the Internet connection is not set up successfully.","start":1583.73,"end":1589.4299,"sentiment":"neutral","sentiment_score":-0.2381411028050241},{"text":"It's basically in the middle of it being checking the connection, it says no Internet connection.","start":1597.005,"end":1603.6649,"sentiment":"neutral","sentiment_score":-0.2058823648840189},{"text":"The connect the Internet connection is not set up successfully.","start":1604.5499,"end":1607.37,"sentiment":"neutral","sentiment_score":-0.2856983557343483}],"sentiment":"neutral","sentiment_score":-0.16444945564636818,"num_words":52,"start":1569.6951,"end":1607.37},{"sentences":[{"text":"It says make sure all cables are properly connected.","start":1608.1499,"end":1611.0499,"sentiment":"neutral","sentiment_score":-0.12203849769300884},{"text":"Click back to set up and verify that the Internet connection information is correct or contact yeah.","start":1611.5099,"end":1618.3099,"sentiment":"neutral","sentiment_score":-0.0714153128073496},{"text":"Contact technical support.","start":1618.3099,"end":1619.4299,"sentiment":"neutral","sentiment_score":-0.08179163187742233},{"text":"So it says either back to set up, skip, or try again.","start":1619.4299,"end":1623.505,"sentiment":"neutral","sentiment_score":-0.056301505925754704},{"text":"Let me just check.","start":1632.045,"end":1633.185,"sentiment":"neutral","sentiment_score":-0.1158581655472517}],"sentiment":"neutral","sentiment_score":-0.08215183168649673,"num_words":45,"start":1608.1499,"end":1633.185},{"sentences":[{"text":"I'm so sorry.","start":1661.15,"end":1661.9501,"sentiment":"neutral","sentiment_score":-0.12027593950430553},{"text":"I'm just this is this is not my laptop, so I don't.","start":1661.9501,"end":1665.65,"sentiment":"neutral","sentiment_score":-0.15261418744921684},{"text":"Yep.","start":1681.165,"end":1681.665,"sentiment":"neutral","sentiment_score":0.06591885536909103},{"text":"It's saying that it's connected, but alright.","start":1687.085,"end":1703.37,"sentiment":"neutral","sentiment_score":0.009588464828474181},{"text":"Hello?","start":1712.265,"end":1712.665,"sentiment":"neutral","sentiment_score":-0.024116331711411476}],"sentiment":"neutral","sentiment_score":-0.086803178768605,"num_words":24,"start":1661.15,"end":1712.665},{"sentences":[{"text":"Sorry.","start":1712.665,"end":1712.985,"sentiment":"neutral","sentiment_score":-0.09516985714435576},{"text":"I'm just trying to get somebody to help me.","start":1712.985,"end":1718.045,"sentiment":"neutral","sentiment_score":-0.09334852380885018},{"text":"Never mind.","start":1726.8,"end":1727.7001,"sentiment":"neutral","sentiment_score":0.005132659338414669},{"text":"Is this Google?","start":1728.56,"end":1729.54,"sentiment":"neutral","sentiment_score":-0.0004111398011445999},{"text":"Sorry.","start":1761.775,"end":1762.175,"sentiment":"neutral","sentiment_score":-0.02745269238948822}],"sentiment":"neutral","sentiment_score":-0.059607960283756256,"num_words":16,"start":1712.665,"end":1762.175},{"sentences":[{"text":"I'm just I think it I think it is working.","start":1762.175,"end":1774.675,"sentiment":"neutral","sentiment_score":0.029511933028697968},{"text":"Okay.","start":1784.01,"end":1784.49,"sentiment":"neutral","sentiment_score":0.004162462428212166},{"text":"Yeah.","start":1784.49,"end":1784.99,"sentiment":"neutral","sentiment_score":0.0222844909876585},{"text":"I think it's working.","start":1785.0499,"end":1786.27,"sentiment":"neutral","sentiment_score":0.06676987744867802},{"text":"It's connected to the c the TP Link.","start":1786.49,"end":1789.87,"sentiment":"neutral","sentiment_score":0.07386023038998246}],"sentiment":"neutral","sentiment_score":0.04914698485905925,"num_words":24,"start":1762.175,"end":1789.87},{"sentences":[{"text":"So yeah.","start":1789.9299,"end":1796.105,"sentiment":"neutral","sentiment_score":0.06433420442044735},{"text":"Just Google yeah.","start":1796.105,"end":1798.105,"sentiment":"neutral","sentiment_score":0.023838439335425694},{"text":"Just Google something and it come up.","start":1798.105,"end":1800.265,"sentiment":"neutral","sentiment_score":-0.009263077484709876},{"text":"No problem.","start":1800.265,"end":1801.005,"sentiment":"neutral","sentiment_score":0.15841388702392578},{"text":"Yep.","start":1806.105,"end":1806.48,"sentiment":"neutral","sentiment_score":0.1681721657514572}],"sentiment":"neutral","sentiment_score":0.04135614161690076,"num_words":15,"start":1789.9299,"end":1806.48},{"sentences":[{"text":"Okay.","start":1812.32,"end":1812.82,"sentiment":"neutral","sentiment_score":0.193659245967865},{"text":"Yep.","start":1814.32,"end":1814.64,"sentiment":"neutral","sentiment_score":0.12167476862668992},{"text":"Okay.","start":1814.64,"end":1815.14,"sentiment":"neutral","sentiment_score":0.11610326915979384},{"text":"Alright.","start":1815.8529,"end":1816.0929,"sentiment":"neutral","sentiment_score":0.07486162334680557},{"text":"Thank you so much for your help.","start":1816.0929,"end":1817.6328,"sentiment":"positive","sentiment_score":0.7868686488696507}],"sentiment":"positive","sentiment_score":0.5467617681080644,"num_words":11,"start":1812.32,"end":1817.6328},{"sentences":[{"text":"Thank you.","start":1820.5729,"end":1821.1328,"sentiment":"positive","sentiment_score":0.7894459068775177},{"text":"You too.","start":1821.1328,"end":1821.3729,"sentiment":"positive","sentiment_score":0.5615343749523163},{"text":"Goodbye.","start":1821.3729,"end":1821.8729,"sentiment":"neutral","sentiment_score":-0.08671020716428757}],"sentiment":"positive","sentiment_score":0.5230500712990761,"num_words":5,"start":1820.5729,"end":1821.8729}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good afternoon. This is Maureen from Airtel tech support. How can\n\nChannel 1: Hi.\n\nChannel 0: I assist you today? Mhmm.\n\nChannel 1: Hi. I'm just ringing in regards to our Internet connection.\n\nChannel 0: Mhmm.\n\nChannel 1: I've just tried to connect, and\n\nChannel 0: Mhmm.\n\nChannel 1: it's telling me that that it's, like, connected, but it's telling me there's no Internet.\n\nChannel 0: May I know your full name, please, for me to check your account?\n\nChannel 1: Yep. My name is Celeste Lee Graham.\n\nChannel 0: Okay. Have you already entered the credentials to the router's interface?\n\nChannel 1: For the what? Sorry.\n\nChannel 0: Have you already entered the credentials, the PPPoE, which I send you via email or\n\nChannel 1: Into\n\nChannel 0: not\n\nChannel 1: the\n\nChannel 0: yet?\n\nChannel 1: into the Tethr app?\n\nChannel 0: Yeah. So I sent you an email instruction on how to establish the connection to your router. Have you received\n\nChannel 1: Yeah.\n\nChannel 0: that one? Mhmm.\n\nChannel 1: Sorry. I just can't hear you.\n\nChannel 0: Hello?\n\nChannel 1: Hello?\n\nChannel 0: Can you hear me?\n\nChannel 1: Sorry. No. I've just no. Sorry. I've lost you for a second.\n\nHello? Hello?\n\nChannel 0: Hello? Can you hear me?\n\nChannel 1: Yeah. I can now.\n\nChannel 0: Yeah. Mhmm.\n\nChannel 1: Yeah. Where am I supposed to enter those details?\n\nChannel 0: Sorry?\n\nChannel 1: I've I got your email.\n\nChannel 0: Mhmm. Yeah. So, yeah, that's the instruction on how to set up the router. Do you already have the router or you still need you still need to get a new one?\n\nChannel 1: No. We we just moved into a rental and the a router came with the house.\n\nChannel 0: Okay. I see. May I know what is the make and model of the router? Or you're referring to the box mounted on your wall?\n\nChannel 1: I have no idea. It's like\n\nChannel 0: Okay.\n\nChannel 1: a a TP link. It's a TP link. It's a modem. Is that what it is?\n\nChannel 0: Yeah. May I know the full name? TP Link.\n\nChannel 1: It's it's\n\nChannel 0: The model.\n\nChannel 1: is it\n\nChannel 0: Mhmm.\n\nChannel 1: you want the model name? Okay. So it's Archer\n\nChannel 0: Yes.\n\nChannel 1: a x five three.\n\nChannel 0: Archer. Sorry?\n\nChannel 1: Yep. Archer a x\n\nChannel 0: Mhmm.\n\nChannel 1: five three.\n\nChannel 0: A x five three. Okay. Is does it says also a Wi Fi six router or\n\nChannel 1: Sorry?\n\nChannel 0: dual\n\nChannel 1: Does it\n\nChannel 0: band router?\n\nChannel 1: oh my goodness. It is it's a Wi Fi six router.\n\nChannel 0: Okay. Hang on. Let me just check the compatibility of this router. Upon checking here, it's a gigabit one port router, and it has a PPPoE authentications, so it should be working fine. But sometimes, for some reason, we cannot establish an old router.\n\nThat might be it's still locked in with the previous provider, or we cannot manually configure it. Is it okay if we try to configure the router for us to check if it can connect instead of buying a new one? Mhmm.\n\nChannel 1: Yep. Do you do that on your end?\n\nChannel 0: Actually, it should be the customer. You will be the one who will log in to the router's interface using that router.\n\nChannel 1: How am I supposed to do that?\n\nChannel 0: So based on the email that I sent you, you can use that for reference. Plug in the router into the NTT box. Can you see a, like, a block box on your wall mounted on your wall?\n\nChannel 1: A black box?\n\nChannel 0: Yeah. Or a white one. On your wall.\n\nChannel 1: There's a white and a black like, are they small?\n\nChannel 0: How about a black box? Yeah.\n\nChannel 1: There's a black one and\n\nChannel 0: Yeah.\n\nChannel 1: a white one. So I've got a super net super network white one\n\nChannel 0: Mhmm.\n\nChannel 1: and a Fiji\n\nChannel 0: Can you\n\nChannel 1: dot.\n\nChannel 0: yeah. The Supa network box, can you connect the router to that box?\n\nChannel 1: It's\n\nChannel 0: Is\n\nChannel 1: already\n\nChannel 0: the route\n\nChannel 1: connect. It's\n\nChannel 0: mhmm.\n\nChannel 1: already\n\nChannel 0: I can't\n\nChannel 1: connected.\n\nChannel 0: see. May I know the indicator light at the super network box? Is it green? Does it has a light\n\nChannel 1: They're\n\nChannel 0: on\n\nChannel 1: on the side, they're flashing\n\nChannel 0: it?\n\nChannel 1: green.\n\nChannel 0: Okay. How about at the back of the router? Is it connected at the one port? You'll see w a n port at the back of the router.\n\nChannel 1: Oh, yes. Send the right on. It's connected to the WAN, the w a n.\n\nChannel 0: Okay. Can you reset the router?\n\nChannel 1: Yep. Do you want me to just hold the button down?\n\nChannel 0: Yeah.\n\nChannel 1: How long for?\n\nChannel 0: Please hold it for thirty seconds after the lights flash. There's a small holder button labeled you said. Yeah. Hold that button\n\nChannel 1: Yes.\n\nChannel 0: for thirty seconds until the\n\nChannel 1: Yep.\n\nChannel 0: router starts.\n\nChannel 1: Until the router starts to flash, did you say?\n\nChannel 0: Yeah. Let me know once the router lights are back on and stable.\n\nChannel 1: Does the light bill have to go off?\n\nChannel 0: Yeah. For a second. Is it flashing now?\n\nChannel 1: No. I just got the power button and the Internet button is red.\n\nChannel 0: Okay. How about on the back of the router, like, there's a small hole or a button labeled reset. Can\n\nChannel 1: Okay.\n\nChannel 0: you see that one?\n\nChannel 1: Savannah?\n\nChannel 0: Yeah.\n\nChannel 1: Yeah. I just I just need to find something to be able to do it.\n\nChannel 0: Yeah.\n\nChannel 1: Yes.\n\nChannel 0: Like a pin?\n\nChannel 1: Yeah. Have you got a bobbins that way? Can you come here? And I need you to hold this for me. Sorry.\n\nI'll just go I'll just go grab something.\n\nChannel 0: Yeah. Okay. Sure.\n\nChannel 1: Sorry. I'm just pushing down on that little hole. And I've gotta hold it for thirty seconds. Okay. The power button is flashing.\n\nDo I take do I take it off? Okay. Yep. The power has come back on.\n\nChannel 0: Is the lights back stable now?\n\nChannel 1: Not all of them yet.\n\nChannel 0: Okay. Let's wait this, like, more seconds to it.\n\nChannel 1: Yep. K. And I've got all three green lights and a red light.\n\nChannel 0: Okay. So now let's log in to the router's interface. Open a browser on your computer or laptop.\n\nChannel 1: Sorry. I'm not very good at the same time to think.\n\nChannel 0: No worries.\n\nChannel 1: What is it? Google.\n\nChannel 0: Before we go to Google, can you connect your device first to the router's\n\nChannel 1: Oh,\n\nChannel 0: Wi Fi\n\nChannel 1: yes.\n\nChannel 0: network?\n\nChannel 1: Oh, so you just want me to disconnect it?\n\nChannel 0: Yes. To the router's Wi Fi, even without Internet access for us to access the router interface during setup.\n\nChannel 1: Okay. Is it this the t P Link CA 60?\n\nChannel 0: Yeah. Actually, you'll see the Wi Fi name at the back of your router. There's a look underneath the router. You'll find the sticker with your Wi Fi network name and password. For the Wi Fi name, it says SSID.\n\nChannel 1: Where is it?\n\nChannel 0: Can you see the SSID at the back of your router?\n\nChannel 1: Oh, yeah. SSID. Yep.\n\nChannel 0: Yeah. Yeah. That's the Wi Fi name. And for the password, you'll see, like, a Wi Fi keys or WLAN key.\n\nChannel 1: Okay. It's not coming up. I think I may have changed that because I tried to connect it with the TP Link app.\n\nChannel 0: Mhmm. Okay. But since we reset the router, it should\n\nChannel 1: Yep.\n\nChannel 0: be back to its default settings.\n\nChannel 1: Okay. So I've got my so it's actually TP Link CE 60, and I've got five g, or I've got one without five g? So it's s s I d TP Link c c e 60. Do I just choose the five g one or the plain one the other one? Hello?\n\nHave you got it? No. I don't have it. Oh, hello? Hello?\n\nChannel 0: Hello? Can you hear me?\n\nChannel 1: Oh, yeah. I can now.\n\nChannel 0: Yeah. Sorry.\n\nChannel 1: Sorry. I I is it the five g one or just the normal?\n\nChannel 0: Actually, either of the two will work fine\n\nChannel 1: Okay.\n\nChannel 0: as long\n\nChannel 1: Alright.\n\nChannel 0: as you're connected to the router. Mhmm.\n\nChannel 1: Yep. Okay. So I've gotta enter the password.\n\nChannel 0: Mhmm.\n\nChannel 1: Oh, hang on. What's happened? Where'd it go? Okay. Password.\n\n6398. Oh, so would it be the the just the wire the wireless password PIN?\n\nChannel 0: Yeah. That one.\n\nChannel 1: Okay. It just didn't work. 1211, For some reason, it keeps getting me to enter the same thing. Alright. Now it's the password.\n\nChannel 0: Mhmm. Are you in are you connected now?\n\nChannel 1: Alright. 167396. It's saying it cannot connect to this network. What?\n\nChannel 0: May I know what error exactly it's saying?\n\nChannel 1: Sorry. What did you say?\n\nChannel 0: Is there an error message?\n\nChannel 1: No. It just says\n\nChannel 0: What\n\nChannel 1: I cannot it cannot connect\n\nChannel 0: does\n\nChannel 1: to this.\n\nChannel 0: it\n\nChannel 1: Can I connect to this? Let me just try the password\n\nChannel 0: say?\n\nChannel 1: again. 1\n\nChannel 0: Okay.\n\nChannel 1: 6\n\nChannel 0: Sure.\n\nChannel 1: 7. It's connected. It's saying no Internet secured.\n\nChannel 0: Yeah. That's okay because we're going to establish the connection\n\nChannel 1: Okay.\n\nChannel 0: using the browser. Yeah. So on the browser, on your computer or laptop are you using a laptop or computer?\n\nChannel 1: Yeah. Yeah. Laptop.\n\nChannel 0: Okay. In the address bar, type the IP address printed on the back of your router. Usually, something like one nine two dot one six eight dot one dot one or similar or default access.\n\nChannel 1: Sorry. Oh, yeah. Default access. Like the HTTP.\n\nChannel 0: Yeah. That one.\n\nChannel 1: Yep.\n\nChannel 0: Just type that one as it is.\n\nChannel 1: It's so tiny. It's so hard to see. It's loading. It's yeah. Okay.\n\nYep. Alright. It says create an administrator password.\n\nChannel 0: Yeah. Can you create one? Just please do remember that for your future reference.\n\nChannel 1: But I need to remember it. Yeah?\n\nChannel 0: Yeah.\n\nChannel 1: Sure. Yep. All good. Time zone.\n\nChannel 0: Okay. Let me know when you're at the connection type. Please choose PPPoE for the connection type.\n\nChannel 1: Sorry. It's just putting me through like, I've gotta do a time zone.\n\nChannel 0: Yes.\n\nChannel 1: I actually don't. Okay. So select connection type.\n\nChannel 0: Mhmm. Yeah. Please choose p p p o e,\n\nChannel 1: Yep.\n\nChannel 0: triple p OE. Yeah. Then after that, it will ask your username and password. Kindly type in the one that I emailed you.\n\nChannel 1: Okay. Hang on one second. Okay. Where is that? Username.\n\nYep. Okay. So\n\nChannel 0: Yeah.\n\nChannel 1: one\n\nChannel 0: Yeah. The 1101@airtel.net.au.\n\nChannel 1: online zero nine. At k. So net. Sorry. I'm doing this all with one hand because I've got nothing to put the put the, what, the router on.\n\nChannel 0: Yeah. That's okay.\n\nChannel 1: And the password is AIR\n\nChannel 0: Mhmm.\n\nChannel 1: 1231231101\n\nChannel 0: One one zero one.\n\nChannel 1: 101. Yep. What do I do after that?\n\nChannel 0: Just click save or next.\n\nChannel 1: Next.\n\nChannel 0: Mhmm. Then if you have an option to skip the other part, kindly just skip it because\n\nChannel 1: Skip it.\n\nChannel 0: what's important yeah.\n\nChannel 1: Skip the next one too.\n\nChannel 0: Mhmm. What what is important is you enter the username and password correctly.\n\nChannel 1: Yep.\n\nChannel 0: Mhmm.\n\nChannel 1: Yep. It's just doing a connection test.\n\nChannel 0: Okay. Now let's just wait for it for the connection to establish.\n\nChannel 1: Okay.\n\nChannel 0: On your end, you're active now. The Internet service is now online, so that should be working fine. Can we try to use the Internet now? Let's see if it's working.\n\nChannel 1: Yep.\n\nChannel 0: Mhmm.\n\nChannel 1: Yep. It's connected.\n\nChannel 0: Okay. Great. So\n\nChannel 1: So\n\nChannel 0: you're all set now. Mhmm.\n\nChannel 1: yeah. So just quickly, the username the username and the password that I just put in, is that the one I use all the time?\n\nChannel 0: Yeah.\n\nChannel 1: Okay.\n\nChannel 0: That's your PPPoE username and password for the establishing a connection.\n\nChannel 1: Okay.\n\nChannel 0: Yeah.\n\nChannel 1: Okay. So then I can change the the\n\nChannel 0: For\n\nChannel 1: name\n\nChannel 0: the\n\nChannel 1: of the\n\nChannel 0: yeah. For the Wi Fi name and the password.\n\nChannel 1: yep.\n\nChannel 0: Yeah. You\n\nChannel 1: Yep.\n\nChannel 0: can change that one anytime.\n\nChannel 1: Okay. Alright. Okay.\n\nChannel 0: Yeah.\n\nChannel 1: Thank\n\nChannel 0: But\n\nChannel 1: you so much.\n\nChannel 0: the yeah. But please do remember that the p p p o e username and password should always the one that I emailed you for you to be connected.\n\nChannel 1: Yeah. So I just got a thing that says no Internet connect connection or the Internet connection\n\nChannel 0: Yes.\n\nChannel 1: is not set up successfully.\n\nChannel 0: It's Sorry. Where does that error message?\n\nChannel 1: It's basically in the middle of it being checking the connection, it says no Internet connection. The connect the Internet connection is not set up successfully. It says make sure all cables are properly connected. Click back to set up and verify that the Internet connection information is correct or contact yeah. Contact technical support.\n\nSo it says either back to set up,\n\nChannel 0: Okay.\n\nChannel 1: skip, or try again.\n\nChannel 0: But are you able to use the Internet now? Or it's No.\n\nChannel 1: Let me just check.\n\nChannel 0: Mhmm.\n\nChannel 1: I'm so sorry. I'm just this is this is not my laptop, so I don't.\n\nChannel 0: Yeah. That's okay. Because upon checking here on our end, it's you're now online. And like earlier, you're offline. So that means the Internet is now should be up and running.\n\nChannel 1: Yep. It's saying that it's connected, but alright. Hello? Sorry. I'm just trying to get somebody to help me.\n\nChannel 0: Sure.\n\nChannel 1: Never mind. Is this Google? Sorry. I'm just I think it I think it is working.\n\nChannel 0: Okay. So I think the message is just an error message only.\n\nChannel 1: Okay. Yeah. I think it's\n\nChannel 0: Yeah.\n\nChannel 1: working. It's connected to the c the TP Link. So\n\nChannel 0: Mhmm. And you can use the Internet, like\n\nChannel 1: yeah.\n\nChannel 0: Instagram\n\nChannel 1: Just Google yeah.\n\nChannel 0: or\n\nChannel 1: Just\n\nChannel 0: Okay.\n\nChannel 1: Google something and it come up. No problem.\n\nChannel 0: Okay. So that means you're now connected?\n\nChannel 1: Yep.\n\nChannel 0: Okay. So if you run into any issues or have more questions, feel\n\nChannel 1: Okay.\n\nChannel 0: free to give us a call anytime. Yeah.\n\nChannel 1: Yep. Okay. Alright. Thank you so\n\nChannel 0: Okay.\n\nChannel 1: much for your help.\n\nChannel 0: Yeah. You're welcome. Bye. Have a great day.\n\nChannel 1: Thank you. You too. Goodbye.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.1999999,"end":1.5999999,"sentiment":"neutral","sentiment_score":0.17670735716819763},{"text":"Good afternoon.","start":1.5999999,"end":2.34,"sentiment":"positive","sentiment_score":0.39846915006637573},{"text":"This is Maureen from Airtel tech support.","start":2.56,"end":5.22,"sentiment":"positive","sentiment_score":0.3834279647895268},{"text":"How can","start":6.08,"end":6.48,"sentiment":"positive","sentiment_score":0.3455437570810318}],"sentiment":"positive","sentiment_score":0.362394077082475,"channel":0,"num_words":12,"start":1.1999999,"end":6.48},{"sentences":[{"text":"Hi.","start":6.3999996,"end":6.8999996,"sentiment":"neutral","sentiment_score":0.31282252073287964}],"sentiment":"neutral","sentiment_score":0.31282252073287964,"channel":1,"num_words":1,"start":6.3999996,"end":6.8999996},{"sentences":[{"text":"I assist you 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and","start":15.425,"end":22.325,"sentiment":"neutral","sentiment_score":-0.14020174369215965}],"sentiment":"neutral","sentiment_score":-0.14020174369215965,"channel":1,"num_words":6,"start":15.425,"end":22.325},{"sentences":[{"text":"Mhmm.","start":22.195,"end":22.695,"sentiment":"neutral","sentiment_score":-0.12941735982894895}],"sentiment":"neutral","sentiment_score":-0.12941735982894895,"channel":0,"num_words":1,"start":22.195,"end":22.695},{"sentences":[{"text":"it's telling me that that it's, like, connected, but it's telling me there's no Internet.","start":22.545,"end":26.885,"sentiment":"neutral","sentiment_score":-0.26903587381045024}],"sentiment":"neutral","sentiment_score":-0.26903587381045024,"channel":1,"num_words":15,"start":22.545,"end":26.885},{"sentences":[{"text":"May I know your full name, please, for me to check your account?","start":29.349998,"end":32.329998,"sentiment":"neutral","sentiment_score":-0.020329888766774766}],"sentiment":"neutral","sentiment_score":-0.020329888766774766,"channel":0,"num_words":13,"start":29.349998,"end":32.329998},{"sentences":[{"text":"Yep.","start":32.76,"end":33.0,"sentiment":"neutral","sentiment_score":0.01468237303197384},{"text":"My name is Celeste Lee Graham.","start":33.0,"end":35.42,"sentiment":"neutral","sentiment_score":0.034784264552096524}],"sentiment":"neutral","sentiment_score":0.031912565763507574,"channel":1,"num_words":7,"start":32.76,"end":35.42},{"sentences":[{"text":"Okay.","start":38.71,"end":39.21,"sentiment":"neutral","sentiment_score":0.013773168437182903},{"text":"Have you already entered the credentials to the router's interface?","start":39.35,"end":43.29,"sentiment":"neutral","sentiment_score":-0.001414425391703844}],"sentiment":"neutral","sentiment_score":-0.000033735043623230673,"channel":0,"num_words":11,"start":38.71,"end":43.29},{"sentences":[{"text":"For the what?","start":44.215,"end":44.934998,"sentiment":"neutral","sentiment_score":-0.021454965695738792},{"text":"Sorry.","start":44.934998,"end":45.434998,"sentiment":"neutral","sentiment_score":-0.09520137310028076}],"sentiment":"neutral","sentiment_score":-0.039891567546874285,"channel":1,"num_words":4,"start":44.215,"end":45.434998},{"sentences":[{"text":"Have you already entered the credentials, the PPPoE, which I send you via email 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the Tethr app?","start":58.13,"end":59.75,"sentiment":"neutral","sentiment_score":-0.011191667290404439}],"sentiment":"neutral","sentiment_score":-0.011191667290404439,"channel":1,"num_words":4,"start":58.13,"end":59.75},{"sentences":[{"text":"Yeah.","start":61.44,"end":61.94,"sentiment":"neutral","sentiment_score":0.003738407976925373},{"text":"So I sent you an email instruction on how to establish the connection to your router.","start":62.16,"end":69.46,"sentiment":"neutral","sentiment_score":0.01593193522421643},{"text":"Have you 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is?","start":154.56999,"end":155.685,"sentiment":"neutral","sentiment_score":-0.06208242923021316}],"sentiment":"neutral","sentiment_score":-0.05969719705171883,"channel":1,"num_words":16,"start":146.97,"end":155.685},{"sentences":[{"text":"Yeah.","start":157.52501,"end":158.02501,"sentiment":"neutral","sentiment_score":-0.02138468809425831},{"text":"May I know the full name?","start":158.16501,"end":159.52501,"sentiment":"neutral","sentiment_score":-0.01574914064258337},{"text":"TP Link.","start":159.52501,"end":160.425,"sentiment":"neutral","sentiment_score":-0.0030370820313692093}],"sentiment":"neutral","sentiment_score":-0.013550410668055216,"channel":0,"num_words":9,"start":157.52501,"end":160.425},{"sentences":[{"text":"It's it's","start":164.645,"end":165.545,"sentiment":"neutral","sentiment_score":-0.010288238525390625}],"sentiment":"neutral","sentiment_score":-0.010288238525390625,"channel":1,"num_words":2,"start":164.645,"end":165.545},{"sentences":[{"text":"The 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one?","start":476.685,"end":477.825,"sentiment":"neutral","sentiment_score":0.01434751134365797}],"sentiment":"neutral","sentiment_score":0.01434751134365797,"channel":0,"num_words":4,"start":476.685,"end":477.825},{"sentences":[{"text":"Savannah?","start":477.565,"end":478.065,"sentiment":"neutral","sentiment_score":0.000151684507727623}],"sentiment":"neutral","sentiment_score":0.000151684507727623,"channel":1,"num_words":1,"start":477.565,"end":478.065},{"sentences":[{"text":"Yeah.","start":478.685,"end":479.185,"sentiment":"neutral","sentiment_score":0.026263190433382988}],"sentiment":"neutral","sentiment_score":0.026263190433382988,"channel":0,"num_words":1,"start":478.685,"end":479.185},{"sentences":[{"text":"Yeah.","start":478.69,"end":479.01,"sentiment":"neutral","sentiment_score":0.024357087910175323},{"text":"I just I just need to find something to be able to do 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it?","start":710.04004,"end":710.84,"sentiment":"neutral","sentiment_score":0.02654009809096654},{"text":"Google.","start":710.84,"end":711.34,"sentiment":"neutral","sentiment_score":0.010190312750637531}],"sentiment":"neutral","sentiment_score":0.02245265175588429,"channel":1,"num_words":4,"start":710.04004,"end":711.34},{"sentences":[{"text":"Before we go to Google, can you connect your device first to the router's","start":713.175,"end":719.97504,"sentiment":"neutral","sentiment_score":0.05204543764037745}],"sentiment":"neutral","sentiment_score":0.05204543764037745,"channel":0,"num_words":14,"start":713.175,"end":719.97504},{"sentences":[{"text":"Oh,","start":719.96,"end":720.28,"sentiment":"neutral","sentiment_score":0.07805697619915009}],"sentiment":"neutral","sentiment_score":0.07805697619915009,"channel":1,"num_words":1,"start":719.96,"end":720.28},{"sentences":[{"text":"Wi Fi","start":719.97504,"end":720.375,"sentiment":"neutral","sentiment_score":0.05210590548813343}],"sentiment":"neutral","sentiment_score":0.05210590548813343,"channel":0,"num_words":2,"start":719.97504,"end":720.375},{"sentences":[{"text":"yes.","start":720.28,"end":720.78,"sentiment":"neutral","sentiment_score":0.05445560812950134}],"sentiment":"neutral","sentiment_score":0.05445560812950134,"channel":1,"num_words":1,"start":720.28,"end":720.78},{"sentences":[{"text":"network?","start":720.375,"end":720.875,"sentiment":"neutral","sentiment_score":0.028285088017582893}],"sentiment":"neutral","sentiment_score":0.028285088017582893,"channel":0,"num_words":1,"start":720.375,"end":720.875},{"sentences":[{"text":"Oh, so you just want me to disconnect 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go?","start":918.98,"end":919.88,"sentiment":"neutral","sentiment_score":-0.033937545493245125},{"text":"Okay.","start":921.24506,"end":921.74506,"sentiment":"neutral","sentiment_score":-0.006673523690551519},{"text":"Password.","start":926.28503,"end":926.78503,"sentiment":"neutral","sentiment_score":-0.006948851980268955}],"sentiment":"neutral","sentiment_score":-0.030497989850118756,"channel":1,"num_words":10,"start":916.26,"end":926.78503},{"sentences":[{"text":"6398.","start":927.44507,"end":929.74506,"sentiment":"neutral","sentiment_score":-0.0038912862073630095},{"text":"Oh, so would it be the the just the wire the wireless password PIN?","start":933.09,"end":947.75,"sentiment":"neutral","sentiment_score":-0.012388243040602123}],"sentiment":"neutral","sentiment_score":-0.011821779251719514,"channel":1,"num_words":15,"start":927.44507,"end":947.75},{"sentences":[{"text":"Yeah.","start":947.73,"end":948.23,"sentiment":"neutral","sentiment_score":-0.03196055442094803},{"text":"That 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Link.","start":1786.49,"end":1789.87,"sentiment":"neutral","sentiment_score":0.07386023038998246},{"text":"So","start":1789.9299,"end":1790.4299,"sentiment":"neutral","sentiment_score":0.0672609880566597}],"sentiment":"neutral","sentiment_score":0.07896909974515438,"channel":1,"num_words":10,"start":1785.77,"end":1790.4299},{"sentences":[{"text":"Mhmm.","start":1790.535,"end":1791.035,"sentiment":"neutral","sentiment_score":0.05722041428089142},{"text":"And you can use the Internet, like","start":1792.13,"end":1794.9501,"sentiment":"neutral","sentiment_score":0.07538963375347}],"sentiment":"neutral","sentiment_score":0.07311848131939769,"channel":0,"num_words":8,"start":1790.535,"end":1794.9501},{"sentences":[{"text":"yeah.","start":1795.705,"end":1796.105,"sentiment":"neutral","sentiment_score":0.061407420784235}],"sentiment":"neutral","sentiment_score":0.061407420784235,"channel":1,"num_words":1,"start":1795.705,"end":1796.105},{"sentences":[{"text":"Instagram","start":1796.05,"end":1796.55,"sentiment":"neutral","sentiment_score":0.04781384393572807}],"sentiment":"neutral","sentiment_score":0.04781384393572807,"channel":0,"num_words":1,"start":1796.05,"end":1796.55},{"sentences":[{"text":"Just Google yeah.","start":1796.105,"end":1798.105,"sentiment":"neutral","sentiment_score":0.023838439335425694}],"sentiment":"neutral","sentiment_score":0.023838439335425694,"channel":1,"num_words":3,"start":1796.105,"end":1798.105},{"sentences":[{"text":"or","start":1797.7301,"end":1798.05,"sentiment":"neutral","sentiment_score":0.017778659239411354}],"sentiment":"neutral","sentiment_score":0.017778659239411354,"channel":0,"num_words":1,"start":1797.7301,"end":1798.05},{"sentences":[{"text":"Just","start":1798.105,"end":1798.425,"sentiment":"neutral","sentiment_score":0.0054756999015808105}],"sentiment":"neutral","sentiment_score":0.0054756999015808105,"channel":1,"num_words":1,"start":1798.105,"end":1798.425},{"sentences":[{"text":"Okay.","start":1798.37,"end":1798.87,"sentiment":"neutral","sentiment_score":0.010005363263189793}],"sentiment":"neutral","sentiment_score":0.010005363263189793,"channel":0,"num_words":1,"start":1798.37,"end":1798.87},{"sentences":[{"text":"Google something and it come up.","start":1798.425,"end":1800.265,"sentiment":"neutral","sentiment_score":-0.01171954038242499},{"text":"No problem.","start":1800.265,"end":1801.005,"sentiment":"neutral","sentiment_score":0.15841388702392578}],"sentiment":"neutral","sentiment_score":0.030813816469162703,"channel":1,"num_words":8,"start":1798.425,"end":1801.005},{"sentences":[{"text":"Okay.","start":1802.05,"end":1802.4501,"sentiment":"neutral","sentiment_score":0.13348360359668732},{"text":"So that means you're now connected?","start":1802.4501,"end":1804.87,"sentiment":"neutral","sentiment_score":0.17679235339164734}],"sentiment":"neutral","sentiment_score":0.17060538913522447,"channel":0,"num_words":7,"start":1802.05,"end":1804.87},{"sentences":[{"text":"Yep.","start":1806.105,"end":1806.48,"sentiment":"neutral","sentiment_score":0.1681721657514572}],"sentiment":"neutral","sentiment_score":0.1681721657514572,"channel":1,"num_words":1,"start":1806.105,"end":1806.48},{"sentences":[{"text":"Okay.","start":1807.125,"end":1807.525,"sentiment":"neutral","sentiment_score":0.16067644953727722},{"text":"So if you run into any issues or have more questions, feel","start":1807.525,"end":1812.405,"sentiment":"neutral","sentiment_score":0.11959801552196343}],"sentiment":"neutral","sentiment_score":0.12275789506160296,"channel":0,"num_words":13,"start":1807.125,"end":1812.405},{"sentences":[{"text":"Okay.","start":1812.32,"end":1812.82,"sentiment":"neutral","sentiment_score":0.193659245967865}],"sentiment":"neutral","sentiment_score":0.193659245967865,"channel":1,"num_words":1,"start":1812.32,"end":1812.82},{"sentences":[{"text":"free to give us a call anytime.","start":1812.405,"end":1813.865,"sentiment":"neutral","sentiment_score":0.20650078356266022},{"text":"Yeah.","start":1814.0851,"end":1814.5851,"sentiment":"neutral","sentiment_score":0.15277257561683655}],"sentiment":"neutral","sentiment_score":0.19978475756943226,"channel":0,"num_words":8,"start":1812.405,"end":1814.5851},{"sentences":[{"text":"Yep.","start":1814.32,"end":1814.64,"sentiment":"neutral","sentiment_score":0.12167476862668992},{"text":"Okay.","start":1814.64,"end":1815.14,"sentiment":"neutral","sentiment_score":0.11610326915979384},{"text":"Alright.","start":1815.8529,"end":1816.0929,"sentiment":"neutral","sentiment_score":0.07486162334680557},{"text":"Thank you so","start":1816.0929,"end":1816.5729,"sentiment":"positive","sentiment_score":0.7695434093475342}],"sentiment":"positive","sentiment_score":0.43687831486264866,"channel":1,"num_words":6,"start":1814.32,"end":1816.5729},{"sentences":[{"text":"Okay.","start":1816.5651,"end":1817.0651,"sentiment":"positive","sentiment_score":0.6302903890609741}],"sentiment":"positive","sentiment_score":0.6302903890609741,"channel":0,"num_words":1,"start":1816.5651,"end":1817.0651},{"sentences":[{"text":"much for your help.","start":1816.5729,"end":1817.6328,"sentiment":"positive","sentiment_score":0.7998625785112381}],"sentiment":"positive","sentiment_score":0.7998625785112381,"channel":1,"num_words":4,"start":1816.5729,"end":1817.6328},{"sentences":[{"text":"Yeah.","start":1818.1428,"end":1818.3029,"sentiment":"positive","sentiment_score":0.627882719039917},{"text":"You're welcome.","start":1818.3029,"end":1819.0428,"sentiment":"positive","sentiment_score":0.7593835294246674},{"text":"Bye.","start":1819.2628,"end":1819.6628,"sentiment":"positive","sentiment_score":0.6084439158439636},{"text":"Have a great day.","start":1819.6628,"end":1820.6428,"sentiment":"positive","sentiment_score":0.7892770618200302}],"sentiment":"positive","sentiment_score":0.739025242626667,"channel":0,"num_words":8,"start":1818.1428,"end":1820.6428},{"sentences":[{"text":"Thank you.","start":1820.5729,"end":1821.1328,"sentiment":"positive","sentiment_score":0.7894459068775177},{"text":"You too.","start":1821.1328,"end":1821.3729,"sentiment":"positive","sentiment_score":0.5615343749523163},{"text":"Goodbye.","start":1821.3729,"end":1821.8729,"sentiment":"neutral","sentiment_score":-0.08671020716428757}],"sentiment":"positive","sentiment_score":0.5230500712990761,"channel":1,"num_words":5,"start":1820.5729,"end":1821.8729}]},"summary":{"result":"success","short":"Cecile Lee Graham called Airtel tech support because she was having trouble connecting to her router. She was instructed to reset the router and router interface settings, and she was directed to a new one. The agent also helped her reset her password and provided guidance on accessing the router interface. The conversation ended with the agent reminding her to use the same password and thanking her for her time."},"intents":{"segments":[{"text":"This is Maureen from Airtel tech support. How can Hi. I assist you today?","start_word":3,"end_word":16,"intents":[{"intent":"Request technical assistance","confidence_score":0.063222684}]},{"text":"Is does it says also a Wi Fi six router or Sorry?","start_word":325,"end_word":336,"intents":[{"intent":"Verify router configuration","confidence_score":0.0007747067}]},{"text":"Plug in the router into the NTT box.","start_word":491,"end_word":498,"intents":[{"intent":"Connect router to box","confidence_score":0.15667176}]},{"text":"How about at the back of the router? Is it connected at the one port?","start_word":622,"end_word":636,"intents":[{"intent":"Inspect router","confidence_score":0.00029288567}]},{"text":"Before we go to Google, can you connect your device first to the router's Oh, Wi Fi yes.","start_word":954,"end_word":971,"intents":[{"intent":"Connect device to router","confidence_score":0.14640416}]},{"text":"Before we go to Google, can you connect your device first to the router's Oh, Wi Fi yes. network? Oh, so you just want me to disconnect it? Yes. To the router's Wi Fi, even without Internet access for us to access the router interface during setup. Okay.","start_word":954,"end_word":1001,"intents":[{"intent":"Find wi fi device","confidence_score":0.000021229072}]},{"text":"Is it this the t P Link CA 60? Yeah.","start_word":1002,"end_word":1011,"intents":[{"intent":"Confirm details","confidence_score":0.00025015013}]},{"text":"But since we reset the router, it should Yep. be back to its default settings. Okay.","start_word":1115,"end_word":1130,"intents":[{"intent":"Reset router","confidence_score":0.26162058}]},{"text":"It's saying it cannot connect to this network. What? May I know what error exactly it's saying? Sorry.","start_word":1308,"end_word":1325,"intents":[{"intent":"Troubleshoot network connection","confidence_score":0.02233496}]},{"text":"I actually don't. Okay. So select connection type. Mhmm. Yeah.","start_word":1542,"end_word":1551,"intents":[{"intent":"Troubleshoot connection","confidence_score":0.003354698}]},{"text":"can change that one anytime. Okay.","start_word":1831,"end_word":1836,"intents":[{"intent":"Change username","confidence_score":0.0066943956}]},{"text":"So I just got a thing that says no Internet connect connection or the Internet connection Yes.","start_word":1874,"end_word":1890,"intents":[{"intent":"Fix internet connection","confidence_score":0.07329456},{"intent":"Report internet connection issue","confidence_score":0.007710835},{"intent":"Understand internet connection issue","confidence_score":0.0001969828},{"intent":"Check connection status","confidence_score":0.003535454}]},{"text":"Contact technical support.","start_word":1955,"end_word":1957,"intents":[{"intent":"Request technical support","confidence_score":0.054495897}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.17670735716819763},{"text":"Good afternoon. This is Maureen from Airtel tech support.","start_word":1,"end_word":9,"sentiment":"positive","sentiment_score":0.39355483651161194},{"text":"How can Hi. I assist you today? Mhmm. Hi. I'm just ringing in regards to our Internet connection. Mhmm. I've just tried to connect, and Mhmm. it's telling me that that it's, like, connected, but it's telling me there's no Internet. May I know your full name, please, for me to check your account? Yep. My name is Celeste Lee Graham. Okay. Have you already entered the credentials to the router's interface? For the what? Sorry. Have you already entered the credentials, the PPPoE, which I send you via email or Into not the yet? into the Tethr app? Yeah. So I sent you an email instruction on how to establish the connection to your router. Have you received Yeah. that one? Mhmm. Sorry.","start_word":10,"end_word":133,"sentiment":"neutral","sentiment_score":-0.04805720970034599},{"text":"I just can't hear you.","start_word":134,"end_word":138,"sentiment":"negative","sentiment_score":-0.3849051594734192},{"text":"Hello? Hello? Can you hear me? Sorry.","start_word":139,"end_word":145,"sentiment":"neutral","sentiment_score":-0.137797549366951},{"text":"No. I've just no. Sorry. I've lost you for a second.","start_word":146,"end_word":156,"sentiment":"negative","sentiment_score":-0.39887872338294983},{"text":"Hello? Hello? Hello? Can you hear me? Yeah. I can now. Yeah. Mhmm. Yeah. Where am I supposed to enter those details? Sorry? I've I got your email. Mhmm. Yeah. So, yeah, that's the instruction on how to set up the router. Do you already have the router or you still need you still need to get a new one? No. We we just moved into a rental and the a router came with the house. Okay. I see. May I know what is the make and model of the router? Or you're referring to the box mounted on your wall? I have no idea. It's like Okay. a a TP link. It's a TP link. It's a modem. Is that what it is? Yeah. May I know the full name? TP Link. It's it's The model. is it Mhmm. you want the model name? Okay. So it's Archer Yes. a x five three. Archer. Sorry? Yep. Archer a x Mhmm. five three. A x five three. Okay. Is does it says also a Wi Fi six router or Sorry? dual Does it band router? oh my goodness. It is it's a Wi Fi six router. Okay. Hang on. Let me just check the compatibility of this router. Upon checking here, it's a gigabit one port router, and it has a PPPoE authentications, so it should be working fine.","start_word":157,"end_word":385,"sentiment":"neutral","sentiment_score":0.014118605028984328},{"text":"But sometimes, for some reason, we cannot establish an old router. That might be it's still locked in with the previous provider, or we cannot manually configure it.","start_word":386,"end_word":413,"sentiment":"negative","sentiment_score":-0.3906926214694977},{"text":"Is it okay if we try to configure the router for us to check if it can connect instead of buying a new one? Mhmm. Yep. Do you do that on your end? Actually, it should be the customer. You will be the one who will log in to the router's interface using that router. How am I supposed to do that? So based on the email that I sent you, you can use that for reference. Plug in the router into the NTT box. Can you see a, like, a block box on your wall mounted on your wall? A black box? Yeah. Or a white one. On your wall. There's a white and a black like, are they small? How about a black box? Yeah. There's a black one and Yeah. a white one. So I've got a super net super network white one Mhmm. and a Fiji Can you dot. yeah. The Supa network box, can you connect the router to that box? It's Is already the route connect. It's mhmm. already I can't connected. see. May I know the indicator light at the super network box? Is it green? Does it has a light They're on on the side, they're flashing it? green. Okay. How about at the back of the router? Is it connected at the one port? You'll see w a n port at the back of the router. Oh, yes. Send the right on. It's connected to the WAN, the w a n. Okay. Can you reset the router? Yep. Do you want me to just hold the button down? Yeah. How long for? Please hold it for thirty seconds after the lights flash. There's a small holder button labeled you said. Yeah. Hold that button Yes. for thirty seconds until the Yep. router starts. Until the router starts to flash, did you say? Yeah. Let me know once the router lights are back on and stable. Does the light bill have to go off? Yeah. For a second. Is it flashing now? No. I just got the power button and the Internet button is red. Okay. How about on the back of the router, like, there's a small hole or a button labeled reset. Can you Okay. see that one? Savannah? Yeah. Yeah. I just I just need to find something to be able to do it. Yeah. Yes. Like a pin? Yeah. Have you got a bobbins that way? Can you come here? And I need you to hold this for me. Sorry. I'll just go I'll just go grab something. Yeah. Okay. Sure. Sorry. I'm just pushing down on that little hole. And I've gotta hold it for thirty seconds. Okay. The power button is flashing. Do I take do I take it off? Okay. Yep. The power has come back on. Is the lights back stable now? Not all of them yet. Okay. Let's wait this, like, more seconds to it. Yep. K. And I've got all three green lights and a red light. Okay. So now let's log in to the router's interface. Open a browser on your computer or laptop. Sorry.","start_word":414,"end_word":937,"sentiment":"neutral","sentiment_score":0.018131281866181913},{"text":"I'm not very good at the same time to think.","start_word":938,"end_word":947,"sentiment":"negative","sentiment_score":-0.4713037312030792},{"text":"No worries. What is it? Google. Before we go to Google, can you connect your device first to the router's Oh, Wi Fi yes. network? Oh, so you just want me to disconnect it? Yes. To the router's Wi Fi, even without Internet access for us to access the router interface during setup. Okay. Is it this the t P Link CA 60? Yeah. Actually, you'll see the Wi Fi name at the back of your router. There's a look underneath the router. You'll find the sticker with your Wi Fi network name and password. For the Wi Fi name, it says SSID. Where is it? Can you see the SSID at the back of your router? Oh, yeah. SSID. Yep. Yeah. Yeah. That's the Wi Fi name. And for the password, you'll see, like, a Wi Fi keys or WLAN key. Okay. It's not coming up. I think I may have changed that because I tried to connect it with the TP Link app. Mhmm. Okay. But since we reset the router, it should Yep. be back to its default settings. Okay. So I've got my so it's actually TP Link CE 60, and I've got five g, or I've got one without five g? So it's s s I d TP Link c c e 60. Do I just choose the five g one or the plain one the other one? Hello? Have you got it? No. I don't have it. Oh, hello? Hello? Hello? Can you hear me? Oh, yeah. I can now. Yeah. Sorry. Sorry. I I is it the five g one or just the normal? Actually, either of the two will work fine Okay. as long Alright. as you're connected to the router. Mhmm. Yep. Okay. So I've gotta enter the password. Mhmm. Oh, hang on. What's happened? Where'd it go? Okay. Password. 6398. Oh, so would it be the the just the wire the wireless password PIN? Yeah. That one. Okay. It just didn't work. 1211, For some reason, it keeps getting me to enter the same thing. Alright. Now it's the password. Mhmm. Are you in are you connected now? Alright. 167396. It's saying it cannot connect to this network. What? May I know what error exactly it's saying? Sorry. What did you say? Is there an error message? No. It just says What I cannot it cannot connect does to this. it Can I connect to this? Let me just try the password say? again. 1 Okay. 6 Sure. 7. It's connected. It's saying no Internet secured. Yeah. That's okay because we're going to establish the connection Okay. using the browser. Yeah. So on the browser, on your computer or laptop are you using a laptop or computer? Yeah. Yeah. Laptop. Okay. In the address bar, type the IP address printed on the back of your router. Usually, something like one nine two dot one six eight dot one dot one or similar or default access. Sorry. Oh, yeah. Default access. Like the HTTP. Yeah. That one. Yep. Just type that one as it is. It's so tiny. It's so hard to see. It's loading. It's yeah. Okay. Yep. Alright. It says create an administrator password. Yeah. Can you create one? Just please do remember that for your future reference. But I need to remember it. Yeah? Yeah. Sure. Yep. All good. Time zone. Okay. Let me know when you're at the connection type. Please choose PPPoE for the connection type. Sorry. It's just putting me through like, I've gotta do a time zone. Yes.","start_word":948,"end_word":1541,"sentiment":"neutral","sentiment_score":-0.020701243909019413},{"text":"I actually don't.","start_word":1542,"end_word":1544,"sentiment":"negative","sentiment_score":-0.3647671639919281},{"text":"Okay. So select connection type. Mhmm. Yeah. Please choose p p p o e, Yep. triple p OE. Yeah. Then after that, it will ask your username and password. Kindly type in the one that I emailed you. Okay. Hang on one second. Okay. Where is that? Username. Yep. Okay. So Yeah. one Yeah. The 1101@airtel.net.au. online zero nine. At k. So net. Sorry. I'm doing this all with one hand because I've got nothing to put the put the, what, the router on. Yeah. That's okay. And the password is AIR Mhmm. 1231231101 One one zero one. 101. Yep. What do I do after that? Just click save or next. Next. Mhmm. Then if you have an option to skip the other part, kindly just skip it because Skip it. what's important yeah. Skip the next one too. Mhmm. What what is important is you enter the username and password correctly. Yep. Mhmm. Yep. It's just doing a connection test. Okay. Now let's just wait for it for the connection to establish. Okay. On your end, you're active now. The Internet service is now online, so that should be working fine. Can we try to use the Internet now? Let's see if it's working. Yep. Mhmm. Yep. It's connected.","start_word":1545,"end_word":1754,"sentiment":"neutral","sentiment_score":0.03348413109779358},{"text":"Okay. Great. So So you're all set now.","start_word":1755,"end_word":1762,"sentiment":"positive","sentiment_score":0.5720551013946533},{"text":"Mhmm. yeah. So just quickly, the username the username and the password that I just put in, is that the one I use all the time? Yeah. Okay. That's your PPPoE username and password for the establishing a connection. Okay. Yeah. Okay. So then I can change the the For name the of the yeah. For the Wi Fi name and the password. yep. Yeah. You Yep. can change that one anytime. Okay. Alright. Okay.","start_word":1763,"end_word":1837,"sentiment":"neutral","sentiment_score":0.12758445739746094},{"text":"Yeah. Thank But you so much.","start_word":1838,"end_word":1843,"sentiment":"positive","sentiment_score":0.5786991715431213},{"text":"the yeah. But please do remember that the p p p o e username and password should always the one that I emailed you for you to be connected. Yeah. So I just got a thing that says no Internet connect connection or the Internet connection Yes.","start_word":1844,"end_word":1890,"sentiment":"neutral","sentiment_score":-0.02136620506644249},{"text":"is not set up successfully.","start_word":1891,"end_word":1895,"sentiment":"negative","sentiment_score":-0.34877854585647583},{"text":"It's Sorry. Where does that error message? It's basically in the middle of it being checking the connection, it says no Internet connection. The connect the Internet connection is not set up successfully. It says make sure all cables are properly connected. Click back to set up and verify that the Internet connection information is correct or contact yeah. Contact technical support. So it says either back to set up, Okay. skip, or try again. But are you able to use the Internet now? Or it's No. Let me just check. Mhmm. I'm so sorry. I'm just this is this is not my laptop, so I don't. Yeah. That's okay. Because upon checking here on our end, it's you're now online. And like earlier, you're offline. So that means the Internet is now should be up and running. Yep. It's saying that it's connected, but alright. Hello? Sorry. I'm just trying to get somebody to help me. Sure. Never mind. Is this Google? Sorry. I'm just I think it I think it is working. Okay. So I think the message is just an error message only. Okay. Yeah. I think it's Yeah. working. It's connected to the c the TP Link. So Mhmm. And you can use the Internet, like yeah. Instagram Just Google yeah. or Just Okay. Google something and it come up. No problem. Okay. So that means you're now connected? Yep. Okay. So if you run into any issues or have more questions, feel Okay. free to give us a call anytime. Yeah. Yep. Okay. Alright.","start_word":1896,"end_word":2154,"sentiment":"neutral","sentiment_score":-0.005128088872879744},{"text":"Thank you so Okay. much for your help. Yeah. You're welcome. Bye. Have a great day. Thank you. You too. Goodbye.","start_word":2155,"end_word":2175,"sentiment":"positive","sentiment_score":0.6795576214790344}],"average":{"sentiment":"neutral","sentiment_score":0.006096748205331655}}}}