{"metadata":{"transaction_key":"deprecated","request_id":"019f5912-5239-7750-862b-b14486bd9e29","sha256":"71f646cd0816c9851a931983f80be1be6e77457ececc81c99f5ffa335ca21932","created":"2026-07-13T01:23:22.062Z","duration":28.727938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":32,"output_tokens":32},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":32,"output_tokens":6}},"results":{"channels":[{"alternatives":[{"transcript":"Andrew?","confidence":0.7741699,"words":[{"word":"andrew","start":6.96,"end":7.46,"confidence":0.7741699,"punctuated_word":"Andrew?","sentiment":"neutral","sentiment_score":0.04411778599023819}],"paragraphs":{"transcript":"\nAndrew?","paragraphs":[{"sentences":[{"text":"Andrew?","start":6.96,"end":7.46,"sentiment":"neutral","sentiment_score":0.04411778599023819}],"sentiment":"neutral","sentiment_score":0.04411778599023819,"num_words":1,"start":6.96,"end":7.46}]}}]},{"alternatives":[{"transcript":"Called your name and reason for calling. I'll see if this person is available. Thanks, Andrew. Please stay on the line.","confidence":1.0,"words":[{"word":"called","start":0.56,"end":0.88,"confidence":0.55615234,"punctuated_word":"Called","sentiment":"neutral","sentiment_score":-0.07826519012451172},{"word":"your","start":0.88,"end":1.04,"confidence":0.9980469,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.07866460084915161},{"word":"name","start":1.04,"end":1.36,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":-0.10814420878887177},{"word":"and","start":1.36,"end":1.52,"confidence":0.98828125,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.09940624237060548},{"word":"reason","start":1.52,"end":1.92,"confidence":0.99902344,"punctuated_word":"reason","sentiment":"neutral","sentiment_score":-0.09916434437036514},{"word":"for","start":1.92,"end":2.08,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.07772155851125717},{"word":"calling","start":2.08,"end":2.58,"confidence":0.9848633,"punctuated_word":"calling.","sentiment":"neutral","sentiment_score":-0.10200922191143036},{"word":"i'll","start":2.6399999,"end":2.8799999,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.023531273007392883},{"word":"see","start":2.8799999,"end":3.12,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":-0.019317656755447388},{"word":"if","start":3.12,"end":3.28,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.02561711147427559},{"word":"this","start":3.28,"end":3.4399998,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.03578350320458412},{"word":"person","start":3.4399998,"end":3.84,"confidence":1.0,"punctuated_word":"person","sentiment":"neutral","sentiment_score":-0.026222318410873413},{"word":"is","start":3.84,"end":4.0,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.02781382203102112},{"word":"available","start":4.0,"end":4.5,"confidence":1.0,"punctuated_word":"available.","sentiment":"neutral","sentiment_score":-0.03920109570026398},{"word":"thanks","start":13.12,"end":13.599999,"confidence":0.99560547,"punctuated_word":"Thanks,","sentiment":"positive","sentiment_score":0.6655722856521606},{"word":"andrew","start":13.599999,"end":14.099999,"confidence":1.0,"punctuated_word":"Andrew.","sentiment":"positive","sentiment_score":0.5184013247489929},{"word":"please","start":14.6449995,"end":14.804999,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":0.02091708779335022},{"word":"stay","start":14.804999,"end":15.285,"confidence":1.0,"punctuated_word":"stay","sentiment":"neutral","sentiment_score":0.12908309698104858},{"word":"on","start":15.285,"end":15.445,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.17037512362003326},{"word":"the","start":15.445,"end":15.605,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.31964629888534546},{"word":"line","start":15.605,"end":16.105,"confidence":1.0,"punctuated_word":"line.","sentiment":"neutral","sentiment_score":0.06449350714683533}],"paragraphs":{"transcript":"\nCalled your name and reason for calling. I'll see if this person is available. Thanks, Andrew. Please stay on the line.","paragraphs":[{"sentences":[{"text":"Called your name and reason for calling.","start":0.56,"end":2.58,"sentiment":"neutral","sentiment_score":-0.09191076670374189},{"text":"I'll see if this person is available.","start":2.6399999,"end":4.5,"sentiment":"neutral","sentiment_score":-0.0282123972262655},{"text":"Thanks, Andrew.","start":13.12,"end":14.099999,"sentiment":"positive","sentiment_score":0.5919868052005768},{"text":"Please stay on the line.","start":14.6449995,"end":16.105,"sentiment":"neutral","sentiment_score":0.14090302288532258}],"sentiment":"neutral","sentiment_score":0.04988697987227213,"num_words":21,"start":0.56,"end":16.105}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Called your name and reason for calling. I'll see if this person is available.\n\nChannel 0: Andrew?\n\nChannel 1: Thanks, Andrew. Please stay on the line.","paragraphs":[{"sentences":[{"text":"Called your name and reason for calling.","start":0.56,"end":2.58,"sentiment":"neutral","sentiment_score":-0.09191076670374189},{"text":"I'll see if this person is available.","start":2.6399999,"end":4.5,"sentiment":"neutral","sentiment_score":-0.0282123972262655}],"sentiment":"neutral","sentiment_score":-0.0600615819650037,"channel":1,"num_words":14,"start":0.56,"end":4.5},{"sentences":[{"text":"Andrew?","start":6.96,"end":7.46,"sentiment":"neutral","sentiment_score":0.04411778599023819}],"sentiment":"neutral","sentiment_score":0.04411778599023819,"channel":0,"num_words":1,"start":6.96,"end":7.46},{"sentences":[{"text":"Thanks, Andrew.","start":13.12,"end":14.099999,"sentiment":"positive","sentiment_score":0.5919868052005768},{"text":"Please stay on the line.","start":14.6449995,"end":16.105,"sentiment":"neutral","sentiment_score":0.14090302288532258}],"sentiment":"neutral","sentiment_score":0.26978410354682375,"channel":1,"num_words":7,"start":13.12,"end":16.105}]},"summary":{"result":"success","short":"Called your name and reason for calling. I'll see if this person is available. Andrew? Thanks, Andrew. Please stay on the line."},"intents":{"segments":[{"text":"Please stay on the line.","start_word":17,"end_word":21,"intents":[{"intent":"Inform caller availability","confidence_score":0.014472883}]}]},"sentiments":{"segments":[{"text":"Called your name and reason for calling. I'll see if this person is available. Andrew?","start_word":0,"end_word":14,"sentiment":"neutral","sentiment_score":-0.04749007895588875},{"text":"Thanks, Andrew.","start_word":15,"end_word":16,"sentiment":"positive","sentiment_score":0.5919867753982544},{"text":"Please stay on the line.","start_word":17,"end_word":21,"sentiment":"neutral","sentiment_score":0.14022992551326752}],"average":{"sentiment":"neutral","sentiment_score":0.06764203310012817}}}}