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Thank\n\nChannel 0: Thank you.\n\nChannel 1: you.\n\nChannel 0: Bye.","paragraphs":[{"sentences":[{"text":"Can you hear me now tech support?","start":0.0,"end":1.54,"sentiment":"neutral","sentiment_score":-0.0037617897614836693}],"sentiment":"neutral","sentiment_score":-0.0037617897614836693,"channel":0,"num_words":7,"start":0.0,"end":1.54},{"sentences":[{"text":"Yeah.","start":2.32,"end":2.6399999,"sentiment":"neutral","sentiment_score":-0.006882570683956146},{"text":"Hi.","start":2.6399999,"end":3.12,"sentiment":"neutral","sentiment_score":-0.013413047417998314},{"text":"Actually, I am currently in Sydney, and my physical Airtel SIM card is not 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a","start":12.995,"end":13.3949995,"sentiment":"neutral","sentiment_score":-0.07823037728667259}],"sentiment":"neutral","sentiment_score":-0.07823037728667259,"channel":0,"num_words":2,"start":12.995,"end":13.3949995},{"sentences":[{"text":"like","start":13.298333,"end":13.565,"sentiment":"neutral","sentiment_score":-0.05830586701631546}],"sentiment":"neutral","sentiment_score":-0.05830586701631546,"channel":1,"num_words":1,"start":13.298333,"end":13.565},{"sentences":[{"text":"number","start":13.3949995,"end":13.715,"sentiment":"neutral","sentiment_score":-0.05513446405529976}],"sentiment":"neutral","sentiment_score":-0.05513446405529976,"channel":0,"num_words":1,"start":13.3949995,"end":13.715},{"sentences":[{"text":"the","start":13.565,"end":14.065,"sentiment":"neutral","sentiment_score":-0.06381156295537949}],"sentiment":"neutral","sentiment_score":-0.06381156295537949,"channel":1,"num_words":1,"start":13.565,"end":14.065},{"sentences":[{"text":"from Australia or outside of Australia?","start":13.715,"end":15.655,"sentiment":"neutral","sentiment_score":-0.0856806089480718}],"sentiment":"neutral","sentiment_score":-0.0856806089480718,"channel":0,"num_words":6,"start":13.715,"end":15.655},{"sentences":[{"text":"outside of Australia.","start":16.285,"end":17.265,"sentiment":"neutral","sentiment_score":-0.07403119156757991}],"sentiment":"neutral","sentiment_score":-0.07403119156757991,"channel":1,"num_words":3,"start":16.285,"end":17.265},{"sentences":[{"text":"Yeah.","start":17.875,"end":18.195,"sentiment":"neutral","sentiment_score":-0.07404905557632446},{"text":"Well, unfortunately, we can't help you there because inside of Australia, we run a completely different network to outside of Australia.","start":18.195,"end":24.195,"sentiment":"negative","sentiment_score":-0.37367311332906994},{"text":"So whatever country's outside of Australia, you'll need to call the that country of origin.","start":24.195,"end":29.18,"sentiment":"neutral","sentiment_score":-0.2910299648841222},{"text":"And if it's from Airtel India, I'm sorry.","start":29.18,"end":32.22,"sentiment":"neutral","sentiment_score":-0.26118720695376396},{"text":"We're not the same company here.","start":32.22,"end":33.92,"sentiment":"neutral","sentiment_score":-0.30884094536304474}],"sentiment":"neutral","sentiment_score":-0.3182191615011178,"channel":0,"num_words":51,"start":17.875,"end":33.92},{"sentences":[{"text":"Okay.","start":34.53,"end":35.03,"sentiment":"neutral","sentiment_score":-0.04322776198387146},{"text":"Okay.","start":35.17,"end":35.67,"sentiment":"neutral","sentiment_score":-0.005139616318047047},{"text":"Alright.","start":35.89,"end":36.29,"sentiment":"neutral","sentiment_score":0.04045196622610092},{"text":"Yep.","start":36.29,"end":36.79,"sentiment":"neutral","sentiment_score":0.07029396295547485},{"text":"That's","start":36.85,"end":37.25,"sentiment":"neutral","sentiment_score":0.1307068169116974}],"sentiment":"neutral","sentiment_score":0.03861707355827093,"channel":1,"num_words":5,"start":34.53,"end":37.25},{"sentences":[{"text":"Okay.","start":37.18,"end":37.66,"sentiment":"neutral","sentiment_score":0.13197669386863708}],"sentiment":"neutral","sentiment_score":0.13197669386863708,"channel":0,"num_words":1,"start":37.18,"end":37.66},{"sentences":[{"text":"all.","start":37.25,"end":37.65,"sentiment":"neutral","sentiment_score":0.16886097192764282},{"text":"Thank","start":37.65,"end":37.97,"sentiment":"positive","sentiment_score":0.5577269196510315}],"sentiment":"positive","sentiment_score":0.36329394578933716,"channel":1,"num_words":2,"start":37.25,"end":37.97},{"sentences":[{"text":"Thank you.","start":37.66,"end":38.4,"sentiment":"positive","sentiment_score":0.5236444771289825}],"sentiment":"positive","sentiment_score":0.5236444771289825,"channel":0,"num_words":2,"start":37.66,"end":38.4},{"sentences":[{"text":"you.","start":37.97,"end":38.47,"sentiment":"neutral","sentiment_score":0.2687090039253235}],"sentiment":"neutral","sentiment_score":0.2687090039253235,"channel":1,"num_words":1,"start":37.97,"end":38.47},{"sentences":[{"text":"Bye.","start":38.46,"end":38.96,"sentiment":"neutral","sentiment_score":0.1133577823638916}],"sentiment":"neutral","sentiment_score":0.1133577823638916,"channel":0,"num_words":1,"start":38.46,"end":38.96}]},"summary":{"result":"success","short":"The customer is having trouble with their Airtel SIM card in Australia and is unsure if it's from a different country. The agent explains that they can't help outside of Australia and suggests calling the country of origin to determine if it's from Airtel India. The call ends with the agent thanking the customer and saying goodbye."},"intents":{"segments":[{"text":"Can you hear me now tech support? Yeah.","start_word":1,"end_word":8,"intents":[{"intent":"Request tech support","confidence_score":0.10817439}]}]},"sentiments":{"segments":[{"text":"Can you hear me now tech support? Yeah. Hi. Actually, I am currently in Sydney, and my physical Airtel SIM card is not working. Is I that a like number the from Australia or outside of Australia? outside of Australia. Yeah.","start_word":0,"end_word":40,"sentiment":"neutral","sentiment_score":-0.11701993644237518},{"text":"Well, unfortunately, we can't help you there because inside of Australia, we run a completely different network to outside of Australia.","start_word":41,"end_word":61,"sentiment":"negative","sentiment_score":-0.37160590291023254},{"text":"So whatever country's outside of Australia, you'll need to call the that country of origin. And if it's from Airtel India, I'm sorry. We're not the same company here. Okay. Okay. Alright. Yep. That's Okay. all.","start_word":62,"end_word":97,"sentiment":"neutral","sentiment_score":-0.19136686623096463},{"text":"Thank Thank you.","start_word":98,"end_word":100,"sentiment":"positive","sentiment_score":0.5240925550460815},{"text":"you. Bye.","start_word":101,"end_word":102,"sentiment":"neutral","sentiment_score":0.19875600934028623}],"average":{"sentiment":"neutral","sentiment_score":-0.16714367835350286}}}}