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My computer was just going through a reboot for the evening. I'm trying to log in to my systems again. Could I just grab your could I just grab your name just so I can look you up in my system while it's it's all loading? B e n k a t a. Perfect. Alright. I'm up to running by the looks of things. Perfect. The end. Perfect. Yeah. I'll just have a quick look and see who was that was calling you. Oh, amazing. It looks like it was Whitland that was giving you a call this evening. Just to be able to book you in for your annual review, which is where we basically go through and and have a look at your full circumstances and see when the best so I can see whether everything's still appropriate for you. So did you have, like, a specific date or time that would best suit for us to be able to book that in? Yeah. So your adviser is Jenna. So it'll probably be best to go next week. She would be able to do Tuesday at 1PM or Thursday. Tuesday? Perfect. Perfect. Alright. Well, what I'll do is I will pop in the calendar for Tuesday, the twenty second, at 1PM. I'm just double checking. Victoria. Cool. That would be cool. I will make it to that's a 1PM Victoria time, which is the same time as Queensland. I'll book that in the calendar. Did you want me to send through a calendar invite for yourself so that way it pops up into your calendar? Amazing. Alright. Perfect. I will pop that through and book that in so that way it's in your calendar as well. And Jenna will speak to you on Tuesday, the twenty second at 1PM. Not a problem. Have a lovely night, and thanks so much for calling back in. 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Alyssa speaking. How may I help? Good. How are you?\n\nYeah. Of course. Just give me one second, and let me just have a quick look. Sorry. My computer was just going through a reboot for the evening.\n\nI'm trying to log in to my systems again. Could I just grab your could I just grab your name just so I can look you up in my system while it's it's all loading? B e n k a t a. Perfect. Alright.\n\nI'm up to running by the looks of things. Perfect. The end. Perfect. Yeah.\n\nI'll just have a quick look and see who was that was calling you. Oh, amazing. It looks like it was Whitland that was giving you a call this evening. Just to be able to book you in for your annual review, which is where we basically go through and and have a look at your full circumstances and see when the best so I can see whether everything's still appropriate for you. So did you have, like, a specific date or time that would best suit for us to be able to book that in?\n\nYeah. So your adviser is Jenna. 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The agent confirms the customer's name and appointment for an annual review with an adviser named Jenna on Tuesday at 1PM. The agent will send a calendar invite and the call ends with pleasantries."},"intents":{"segments":[{"text":"It looks like it was Whitland that was giving you a call this evening. Just to be able to book you in for your annual review, which is where we basically go through and and have a look at your full circumstances and see Yep. when the best so I can see whether everything's still appropriate for you.","start_word":158,"end_word":215,"intents":[{"intent":"Schedule review","confidence_score":0.111169316}]},{"text":"So did you have, like, a specific date or time that would best suit for us to be able to book that in? Yeah.","start_word":217,"end_word":240,"intents":[{"intent":"Book appointment","confidence_score":0.83968097}]}]},"sentiments":{"segments":[{"text":"O two Financials. Alyssa speaking. How may I help?","start_word":0,"end_word":8,"sentiment":"neutral","sentiment_score":0.06582725793123245},{"text":"Good evening, ma'am. How are you? Good.","start_word":9,"end_word":15,"sentiment":"positive","sentiment_score":0.4521499276161194},{"text":"How are you?","start_word":16,"end_word":18,"sentiment":"neutral","sentiment_score":0.32039013504981995},{"text":"Good. Good. Thank you.","start_word":19,"end_word":22,"sentiment":"positive","sentiment_score":0.5838045477867126},{"text":"Sorry. I got a missed call from this number. I'm trying to call back. Yeah. Of course. Yeah. Just give me one second, and let me Sure. just have a quick look. Sorry. My computer was just going through a reboot for the evening. No. No. That's okay. I'm trying to log in to my systems again. Could I just grab your could I just grab your name just so I can look you up in my system while it's it's all loading? Yeah. My first name is Venkata, v e n k a t B e n k a t a.","start_word":23,"end_word":124,"sentiment":"neutral","sentiment_score":-0.05402671545743942},{"text":"Perfect.","start_word":125,"end_word":125,"sentiment":"positive","sentiment_score":0.4215450882911682},{"text":"Alright. I'm up to running by the looks of things.","start_word":126,"end_word":135,"sentiment":"neutral","sentiment_score":0.30660733580589294},{"text":"Perfect.","start_word":136,"end_word":136,"sentiment":"positive","sentiment_score":0.34643059968948364},{"text":"a. The end. Perfect. Yeah. I'll just have a quick look and see who was that was calling you.","start_word":137,"end_word":155,"sentiment":"neutral","sentiment_score":0.11068235337734222},{"text":"Oh, amazing.","start_word":156,"end_word":157,"sentiment":"positive","sentiment_score":0.45995938777923584},{"text":"It looks like it was Whitland that was giving you a call this evening. Just to be able to book you in for your annual review, which is where we basically go through and and have a look at your full circumstances and see Yep. when the best so I can see whether everything's still appropriate for you. So did you have, like, a specific date or time that would best suit for us to be able to book that in? Yeah. Yeah. Sure, ma'am. Yeah. I need what's the what's the date you have available? Yeah. So your adviser is Jenna. So it'll probably be best to go next week. She would be able to do Tuesday at 1PM Yeah. or That's fine, ma'am. Thursday. Tuesday? Yes. Tuesday, 1PM. Perfect. Yep. Perfect. Alright. Well, what I'll do is I will pop in the calendar for Tuesday, the twenty second, at 1PM. I'm just double checking. Victoria. Cool. That would be cool. I will make it to that's a 1PM Victoria time, which is the same time as Queensland. Yes. I'll book that in the calendar. Did you want me to send through a calendar invite for yourself so that way it pops up into your calendar? Yeah. Sure, ma'am. Yeah. That's fine. Yeah.","start_word":158,"end_word":371,"sentiment":"neutral","sentiment_score":0.11979093339955696},{"text":"I'm happy. Yeah. Amazing. Alright. Perfect. I will pop that through and book that in so that way it's in your calendar as well.","start_word":372,"end_word":395,"sentiment":"positive","sentiment_score":0.40678325295448303},{"text":"And Jenna will speak to you on Tuesday, the twenty second at 1PM.","start_word":396,"end_word":408,"sentiment":"neutral","sentiment_score":0.156574085354805},{"text":"Beautiful. Thank you. Thanks for your time, ma'am. Thank you. Not a problem. Have a lovely night, and thanks so much for calling You back too.","start_word":409,"end_word":434,"sentiment":"positive","sentiment_score":0.6618410348892212},{"text":"in.","start_word":435,"end_word":435,"sentiment":"neutral","sentiment_score":0.12401163578033449},{"text":"Thank you.","start_word":436,"end_word":437,"sentiment":"positive","sentiment_score":0.7697709798812866},{"text":"I'm also bye bye. Bye. Bye.","start_word":438,"end_word":443,"sentiment":"neutral","sentiment_score":0.25596457719802856}],"average":{"sentiment":"neutral","sentiment_score":0.14949892217462712}}}}