{"metadata":{"transaction_key":"deprecated","request_id":"019fa101-3990-7432-86dc-4c7bf4c6a877","sha256":"c92ae5ab9e6b17dd4d591e538eab1d4e952e9cda41384971e829b623d868c80f","created":"2026-07-27T00:37:21.649Z","duration":208.51193,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":620,"output_tokens":73},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":691,"output_tokens":693},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":691,"output_tokens":42}},"results":{"channels":[{"alternatives":[{"transcript":"Yes. Hello. Good morning. This is Maureen from Erto tech support. Am I speaking am I speaking with Mark? Yeah. Yeah. I just wanted to check-in regarding your Internet service because upon checking Yes. Hello. This is Maureen from Airtel Australia. Just wanted to check-in regarding your Internet service, because upon checking here, it's still offline. Yeah? Mhmm. Yeah. But is the router connected with the entity box already? Yeah. Okay. So just to confirm, is the router connected at the NTT box? The box mounted on your wall? Yeah. On what port on your router? Mhmm. It's is there a WAN port? Says w a n n. Okay. Okay. I see. So I send you an email just now confirming the PPPoE username and password. Yeah. Is it okay if you double check it? Is the credentials, sir, at entered exactly what's on my email? Because I think, yeah, I think this is preventing you from connecting with the Internet. The router has the wrong credentials. Our team entered the wrong credentials. So first to check yeah. Kindly enter the correct credentials to the router's interface. Yeah. Sure. Please give us a callback then if you run into any issues. Okay. Yeah. You're welcome. Bye.","confidence":0.98999023,"words":[{"word":"yes","start":2.72,"end":2.96,"confidence":0.9975586,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.06005960330367088},{"word":"hello","start":2.96,"end":3.4399998,"confidence":0.99658203,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.08874235302209854},{"word":"good","start":3.76,"end":3.9199998,"confidence":0.9658203,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.3379870355129242},{"word":"morning","start":3.9199998,"end":4.24,"confidence":1.0,"punctuated_word":"morning.","sentiment":"neutral","sentiment_score":0.3017222285270691},{"word":"this","start":4.24,"end":4.48,"confidence":1.0,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.18098154664039612},{"word":"is","start":4.48,"end":4.64,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.17049986124038696},{"word":"maureen","start":4.64,"end":5.04,"confidence":0.9555664,"punctuated_word":"Maureen","sentiment":"neutral","sentiment_score":0.2221117615699768},{"word":"from","start":5.04,"end":5.44,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.17175498604774475},{"word":"erto","start":5.44,"end":5.8399997,"confidence":0.50341797,"punctuated_word":"Erto","sentiment":"neutral","sentiment_score":0.2049095928668976},{"word":"tech","start":5.8399997,"end":6.08,"confidence":0.7895508,"punctuated_word":"tech","sentiment":"neutral","sentiment_score":0.22655509412288663},{"word":"support","start":6.08,"end":6.58,"confidence":0.9980469,"punctuated_word":"support.","sentiment":"neutral","sentiment_score":0.1826433539390564},{"word":"am","start":8.559999,"end":8.639999,"confidence":0.5307617,"punctuated_word":"Am","sentiment":"neutral","sentiment_score":-0.014133429154753683},{"word":"i","start":8.639999,"end":8.72,"confidence":0.9277344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.007101403549313545},{"word":"speaking","start":8.72,"end":8.88,"confidence":0.9951172,"punctuated_word":"speaking","sentiment":"neutral","sentiment_score":-0.015268869698047638},{"word":"am","start":10.0,"end":10.24,"confidence":0.97998047,"punctuated_word":"am","sentiment":"neutral","sentiment_score":-0.01664934679865837},{"word":"i","start":10.24,"end":10.32,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.013099456205964088},{"word":"speaking","start":10.32,"end":10.719999,"confidence":1.0,"punctuated_word":"speaking","sentiment":"neutral","sentiment_score":-0.017506837844848633},{"word":"with","start":10.719999,"end":10.96,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.0012154430150985718},{"word":"mark","start":10.96,"end":11.46,"confidence":0.7548828,"punctuated_word":"Mark?","sentiment":"neutral","sentiment_score":0.011849453672766684},{"word":"yeah","start":13.684999,"end":14.184999,"confidence":0.9421387,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.034966129809617996},{"word":"yeah","start":14.325,"end":14.485,"confidence":0.94433594,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.03460431098937988},{"word":"i","start":14.485,"end":14.6449995,"confidence":0.6328125,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.03276820480823517},{"word":"just","start":14.6449995,"end":14.804999,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.02591200545430183},{"word":"wanted","start":14.804999,"end":15.205,"confidence":1.0,"punctuated_word":"wanted","sentiment":"neutral","sentiment_score":0.02598392218351364},{"word":"to","start":15.205,"end":15.285,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.03650270774960518},{"word":"check-in","start":15.285,"end":15.785,"confidence":0.9996745,"punctuated_word":"check-in","sentiment":"neutral","sentiment_score":0.03769324719905853},{"word":"regarding","start":16.164999,"end":16.645,"confidence":0.92578125,"punctuated_word":"regarding","sentiment":"neutral","sentiment_score":0.01290331780910492},{"word":"your","start":16.645,"end":16.885,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.034401535987854004},{"word":"internet","start":16.885,"end":17.385,"confidence":0.9604492,"punctuated_word":"Internet","sentiment":"neutral","sentiment_score":0.03570310026407242},{"word":"service","start":17.445,"end":17.945,"confidence":1.0,"punctuated_word":"service","sentiment":"neutral","sentiment_score":0.017352748662233353},{"word":"because","start":18.164999,"end":18.564999,"confidence":0.36645508,"punctuated_word":"because","sentiment":"neutral","sentiment_score":0.022803084924817085},{"word":"upon","start":18.564999,"end":18.885,"confidence":0.9970703,"punctuated_word":"upon","sentiment":"neutral","sentiment_score":0.01743268221616745},{"word":"checking","start":18.885,"end":19.385,"confidence":0.9980469,"punctuated_word":"checking","sentiment":"neutral","sentiment_score":0.0230520311743021},{"word":"yes","start":29.63,"end":29.789999,"confidence":0.9951172,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.03123456984758377},{"word":"hello","start":29.789999,"end":30.289999,"confidence":0.99658203,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.03253747522830963},{"word":"this","start":30.51,"end":30.83,"confidence":0.5444336,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.033220455050468445},{"word":"is","start":30.83,"end":31.07,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.04037060588598251},{"word":"maureen","start":31.07,"end":31.47,"confidence":0.91625977,"punctuated_word":"Maureen","sentiment":"neutral","sentiment_score":0.0687989592552185},{"word":"from","start":31.47,"end":31.869999,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.08341491222381592},{"word":"airtel","start":31.869999,"end":32.27,"confidence":0.92626953,"punctuated_word":"Airtel","sentiment":"neutral","sentiment_score":0.0662667527794838},{"word":"australia","start":32.27,"end":32.77,"confidence":0.9904785,"punctuated_word":"Australia.","sentiment":"neutral","sentiment_score":0.07322719693183899},{"word":"just","start":33.629997,"end":33.87,"confidence":0.9838867,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":0.05486711859703064},{"word":"wanted","start":33.87,"end":34.19,"confidence":1.0,"punctuated_word":"wanted","sentiment":"neutral","sentiment_score":0.03784333914518356},{"word":"to","start":34.19,"end":34.27,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.03639093041419983},{"word":"check-in","start":34.27,"end":34.75,"confidence":0.99283856,"punctuated_word":"check-in","sentiment":"neutral","sentiment_score":0.044644951820373535},{"word":"regarding","start":34.75,"end":35.23,"confidence":0.96435547,"punctuated_word":"regarding","sentiment":"neutral","sentiment_score":0.019309230148792267},{"word":"your","start":35.23,"end":35.39,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.028655849397182465},{"word":"internet","start":35.39,"end":35.87,"confidence":0.95703125,"punctuated_word":"Internet","sentiment":"neutral","sentiment_score":0.02629891037940979},{"word":"service","start":35.87,"end":36.37,"confidence":0.7208252,"punctuated_word":"service,","sentiment":"neutral","sentiment_score":0.015329820103943348},{"word":"because","start":36.91,"end":37.309998,"confidence":0.8076172,"punctuated_word":"because","sentiment":"neutral","sentiment_score":0.006539933383464813},{"word":"upon","start":37.309998,"end":37.629997,"confidence":0.9892578,"punctuated_word":"upon","sentiment":"neutral","sentiment_score":-0.0016259485855698586},{"word":"checking","start":37.629997,"end":37.949997,"confidence":0.99316406,"punctuated_word":"checking","sentiment":"neutral","sentiment_score":-0.04400476813316345},{"word":"here","start":37.949997,"end":38.27,"confidence":0.9135742,"punctuated_word":"here,","sentiment":"neutral","sentiment_score":-0.10477383434772491},{"word":"it's","start":38.27,"end":38.51,"confidence":0.7614746,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.1161053106188774},{"word":"still","start":38.51,"end":38.829998,"confidence":0.9970703,"punctuated_word":"still","sentiment":"neutral","sentiment_score":-0.12342013418674468},{"word":"offline","start":38.829998,"end":39.309998,"confidence":0.986084,"punctuated_word":"offline.","sentiment":"neutral","sentiment_score":-0.12056595087051392},{"word":"yeah","start":39.309998,"end":39.809998,"confidence":0.83569336,"punctuated_word":"Yeah?","sentiment":"neutral","sentiment_score":-0.07702310383319855},{"word":"mhmm","start":66.76,"end":66.92,"confidence":0.8748779,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.015776026993989944},{"word":"yeah","start":66.92,"end":67.42,"confidence":0.9091797,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.008605169132351875},{"word":"but","start":67.64,"end":68.14,"confidence":0.96777344,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.02247880212962627},{"word":"is","start":68.520004,"end":68.76,"confidence":0.74560547,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.03174588829278946},{"word":"the","start":68.76,"end":68.92,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.04366818070411682},{"word":"router","start":68.92,"end":69.42,"confidence":0.99609375,"punctuated_word":"router","sentiment":"neutral","sentiment_score":-0.05016455799341202},{"word":"connected","start":69.48,"end":69.96,"confidence":1.0,"punctuated_word":"connected","sentiment":"neutral","sentiment_score":-0.03014099970459938},{"word":"with","start":69.96,"end":70.12,"confidence":0.4975586,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.0346292145550251},{"word":"the","start":70.12,"end":70.36,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.03633184731006622},{"word":"entity","start":70.36,"end":70.76,"confidence":0.5488281,"punctuated_word":"entity","sentiment":"neutral","sentiment_score":-0.034054774791002274},{"word":"box","start":70.76,"end":71.26,"confidence":0.99902344,"punctuated_word":"box","sentiment":"neutral","sentiment_score":-0.04737384617328644},{"word":"already","start":71.32,"end":71.82,"confidence":0.99853516,"punctuated_word":"already?","sentiment":"neutral","sentiment_score":-0.037968575954437256},{"word":"yeah","start":83.305,"end":83.465004,"confidence":0.8955078,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.04370381683111191},{"word":"okay","start":83.465004,"end":83.965004,"confidence":0.98291016,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.05623053014278412},{"word":"so","start":84.425,"end":84.925,"confidence":0.8305664,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.06596295535564423},{"word":"just","start":86.630005,"end":86.87,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.04459413141012192},{"word":"to","start":86.87,"end":87.11,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.033741481602191925},{"word":"confirm","start":87.11,"end":87.61,"confidence":0.98950195,"punctuated_word":"confirm,","sentiment":"neutral","sentiment_score":-0.033027533441782},{"word":"is","start":87.990005,"end":88.310005,"confidence":0.9472656,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.03400817885994911},{"word":"the","start":88.310005,"end":88.630005,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.03630635887384415},{"word":"router","start":88.630005,"end":89.11,"confidence":1.0,"punctuated_word":"router","sentiment":"neutral","sentiment_score":-0.03761916235089302},{"word":"connected","start":89.11,"end":89.590004,"confidence":1.0,"punctuated_word":"connected","sentiment":"neutral","sentiment_score":-0.017510343343019485},{"word":"at","start":89.590004,"end":89.75,"confidence":0.9448242,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.028286393731832504},{"word":"the","start":89.75,"end":89.91,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.03724827989935875},{"word":"ntt","start":89.91,"end":90.39,"confidence":0.828125,"punctuated_word":"NTT","sentiment":"neutral","sentiment_score":-0.036275945603847504},{"word":"box","start":90.39,"end":90.89,"confidence":0.80200195,"punctuated_word":"box?","sentiment":"neutral","sentiment_score":-0.04105982929468155},{"word":"the","start":91.270004,"end":91.51,"confidence":0.99902344,"punctuated_word":"The","sentiment":"neutral","sentiment_score":-0.024152135476469994},{"word":"box","start":91.51,"end":91.990005,"confidence":0.99609375,"punctuated_word":"box","sentiment":"neutral","sentiment_score":-0.020360605791211128},{"word":"mounted","start":91.990005,"end":92.39,"confidence":0.8745117,"punctuated_word":"mounted","sentiment":"neutral","sentiment_score":-0.01351318322122097},{"word":"on","start":92.39,"end":92.55,"confidence":0.82373047,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.011008165776729584},{"word":"your","start":92.55,"end":92.71,"confidence":0.9980469,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.0284116193652153},{"word":"wall","start":92.71,"end":93.21,"confidence":0.83862305,"punctuated_word":"wall?","sentiment":"neutral","sentiment_score":-0.018404018133878708},{"word":"yeah","start":95.11,"end":95.61,"confidence":0.79663086,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.011042892932891846},{"word":"on","start":95.75,"end":95.990005,"confidence":0.96972656,"punctuated_word":"On","sentiment":"neutral","sentiment_score":-0.0267301332205534},{"word":"what","start":95.990005,"end":96.31,"confidence":0.9980469,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.029222413897514343},{"word":"port","start":96.31,"end":96.81,"confidence":0.89746094,"punctuated_word":"port","sentiment":"neutral","sentiment_score":-0.035245202481746674},{"word":"on","start":96.950005,"end":97.11,"confidence":0.9223633,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.018802011385560036},{"word":"your","start":97.11,"end":97.43,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.021188009530305862},{"word":"router","start":97.43,"end":97.93,"confidence":1.0,"punctuated_word":"router?","sentiment":"neutral","sentiment_score":-0.019827019423246384},{"word":"mhmm","start":102.145,"end":102.645,"confidence":0.91186523,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.009099194779992104},{"word":"it's","start":104.704994,"end":105.185,"confidence":0.7128906,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.022051041945815086},{"word":"is","start":105.345,"end":105.585,"confidence":0.98828125,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.018090616911649704},{"word":"there","start":105.585,"end":106.064995,"confidence":0.9980469,"punctuated_word":"there","sentiment":"neutral","sentiment_score":-0.023666780441999435},{"word":"a","start":106.064995,"end":106.225,"confidence":0.9560547,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.027042333036661148},{"word":"wan","start":106.225,"end":106.725,"confidence":0.7480469,"punctuated_word":"WAN","sentiment":"neutral","sentiment_score":-0.02920626290142536},{"word":"port","start":107.104996,"end":107.604996,"confidence":0.9880371,"punctuated_word":"port?","sentiment":"neutral","sentiment_score":-0.03444178029894829},{"word":"says","start":111.72,"end":112.04,"confidence":0.6425781,"punctuated_word":"Says","sentiment":"neutral","sentiment_score":-0.03160465881228447},{"word":"w","start":112.04,"end":112.520004,"confidence":0.97314453,"punctuated_word":"w","sentiment":"neutral","sentiment_score":-0.00988134741783142},{"word":"a","start":112.520004,"end":112.76,"confidence":0.99316406,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.022822875529527664},{"word":"n","start":112.76,"end":113.0,"confidence":0.9980469,"punctuated_word":"n","sentiment":"neutral","sentiment_score":-0.028119925409555435},{"word":"n","start":113.0,"end":113.5,"confidence":0.66430664,"punctuated_word":"n.","sentiment":"neutral","sentiment_score":-0.025042064487934113},{"word":"okay","start":122.36,"end":122.86,"confidence":0.94262695,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.016122987493872643},{"word":"okay","start":140.29999,"end":140.54,"confidence":0.8786621,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.07198326289653778},{"word":"i","start":140.54,"end":140.7,"confidence":0.97509766,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.06982673704624176},{"word":"see","start":140.7,"end":141.2,"confidence":1.0,"punctuated_word":"see.","sentiment":"neutral","sentiment_score":0.08015960454940796},{"word":"so","start":141.26,"end":141.76,"confidence":0.9980469,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.09747134149074554},{"word":"i","start":143.18,"end":143.5,"confidence":0.8183594,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.10331187397241592},{"word":"send","start":143.5,"end":143.81999,"confidence":0.6010742,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.11711134761571884},{"word":"you","start":143.81999,"end":144.06,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.12770256400108335},{"word":"an","start":144.06,"end":144.29999,"confidence":1.0,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.1145855188369751},{"word":"email","start":144.29999,"end":144.79999,"confidence":1.0,"punctuated_word":"email","sentiment":"neutral","sentiment_score":0.1227218434214592},{"word":"just","start":145.34,"end":145.57999,"confidence":0.99609375,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.08953777700662613},{"word":"now","start":145.57999,"end":146.07999,"confidence":1.0,"punctuated_word":"now","sentiment":"neutral","sentiment_score":0.1197228953242302},{"word":"confirming","start":147.5,"end":148.0,"confidence":0.97802734,"punctuated_word":"confirming","sentiment":"neutral","sentiment_score":0.1561099737882614},{"word":"the","start":148.14,"end":148.45999,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.17763790488243103},{"word":"pppoe","start":148.45999,"end":148.95999,"confidence":0.85180664,"punctuated_word":"PPPoE","sentiment":"neutral","sentiment_score":0.16957591474056244},{"word":"username","start":149.26,"end":149.76,"confidence":0.98828125,"punctuated_word":"username","sentiment":"neutral","sentiment_score":0.17640386521816254},{"word":"and","start":149.81999,"end":150.06,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.14755402505397797},{"word":"password","start":150.06,"end":150.56,"confidence":0.99902344,"punctuated_word":"password.","sentiment":"neutral","sentiment_score":0.09554286301136015},{"word":"yeah","start":152.475,"end":152.715,"confidence":0.96313477,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.08726342767477036},{"word":"is","start":152.715,"end":152.955,"confidence":1.0,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.08825024962425232},{"word":"it","start":152.955,"end":153.115,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.11372751742601396},{"word":"okay","start":153.115,"end":153.435,"confidence":1.0,"punctuated_word":"okay","sentiment":"neutral","sentiment_score":0.0881829559803009},{"word":"if","start":153.435,"end":153.595,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.09714251756668092},{"word":"you","start":153.595,"end":153.835,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.057796504348516464},{"word":"double","start":153.835,"end":154.235,"confidence":1.0,"punctuated_word":"double","sentiment":"neutral","sentiment_score":0.06706731021404266},{"word":"check","start":154.235,"end":154.475,"confidence":0.99902344,"punctuated_word":"check","sentiment":"neutral","sentiment_score":0.05594576895236969},{"word":"it","start":154.475,"end":154.975,"confidence":0.8088379,"punctuated_word":"it?","sentiment":"neutral","sentiment_score":0.0682818591594696},{"word":"is","start":155.27501,"end":155.435,"confidence":0.8461914,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.006990401074290276},{"word":"the","start":155.435,"end":155.595,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0037489086389541626},{"word":"credentials","start":155.595,"end":156.095,"confidence":0.6604004,"punctuated_word":"credentials,","sentiment":"neutral","sentiment_score":-0.0014343969523906708},{"word":"sir","start":156.155,"end":156.63501,"confidence":0.98999023,"punctuated_word":"sir,","sentiment":"neutral","sentiment_score":0.014333410188555716},{"word":"at","start":156.63501,"end":156.795,"confidence":0.6489258,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.003848593682050705},{"word":"entered","start":156.875,"end":157.35501,"confidence":0.9902344,"punctuated_word":"entered","sentiment":"neutral","sentiment_score":-0.00568993017077446},{"word":"exactly","start":157.35501,"end":157.85501,"confidence":0.99902344,"punctuated_word":"exactly","sentiment":"neutral","sentiment_score":0.00140254944562912},{"word":"what's","start":159.35501,"end":159.85501,"confidence":0.9848633,"punctuated_word":"what's","sentiment":"neutral","sentiment_score":0.0055595748126506805},{"word":"on","start":159.91501,"end":160.315,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.0008174516260623932},{"word":"my","start":160.315,"end":160.63501,"confidence":1.0,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.007024258375167847},{"word":"email","start":160.63501,"end":161.13501,"confidence":0.98339844,"punctuated_word":"email?","sentiment":"neutral","sentiment_score":0.0034758485853672028},{"word":"because","start":162.955,"end":163.35501,"confidence":0.9707031,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":-0.02119098044931889},{"word":"i","start":163.35501,"end":163.435,"confidence":0.99121094,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.06649595499038696},{"word":"think","start":163.435,"end":163.835,"confidence":0.7961426,"punctuated_word":"think,","sentiment":"neutral","sentiment_score":-0.06024212762713432},{"word":"yeah","start":163.835,"end":164.19,"confidence":0.99560547,"punctuated_word":"yeah,","sentiment":"neutral","sentiment_score":-0.0666922852396965},{"word":"i","start":164.27,"end":164.43001,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.09901914745569228},{"word":"think","start":164.43001,"end":164.59,"confidence":1.0,"punctuated_word":"think","sentiment":"neutral","sentiment_score":-0.13288962841033936},{"word":"this","start":164.59,"end":164.91,"confidence":0.9980469,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.19066765904426575},{"word":"is","start":164.91,"end":165.15001,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.22636812925338745},{"word":"preventing","start":165.15001,"end":165.63,"confidence":1.0,"punctuated_word":"preventing","sentiment":"neutral","sentiment_score":-0.23155151307582855},{"word":"you","start":165.63,"end":165.87,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.2419176697731018},{"word":"from","start":165.87,"end":166.35,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.2661091387271881},{"word":"connecting","start":166.35,"end":166.83,"confidence":0.7836914,"punctuated_word":"connecting","sentiment":"neutral","sentiment_score":-0.24308934807777405},{"word":"with","start":166.83,"end":167.07,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.25915271043777466},{"word":"the","start":167.07,"end":167.23,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.24324394762516025},{"word":"internet","start":167.23,"end":167.73,"confidence":0.9868164,"punctuated_word":"Internet.","sentiment":"neutral","sentiment_score":-0.18775051832199097},{"word":"the","start":168.03,"end":168.19,"confidence":0.96240234,"punctuated_word":"The","sentiment":"negative","sentiment_score":-0.3906514346599579},{"word":"router","start":168.19,"end":168.67,"confidence":0.9892578,"punctuated_word":"router","sentiment":"neutral","sentiment_score":-0.33212724328041077},{"word":"has","start":168.67,"end":168.91,"confidence":1.0,"punctuated_word":"has","sentiment":"negative","sentiment_score":-0.47200754284858704},{"word":"the","start":168.91,"end":169.07,"confidence":0.9921875,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.442605584859848},{"word":"wrong","start":169.07,"end":169.31,"confidence":1.0,"punctuated_word":"wrong","sentiment":"negative","sentiment_score":-0.4611423909664154},{"word":"credentials","start":169.31,"end":169.81,"confidence":0.98339844,"punctuated_word":"credentials.","sentiment":"negative","sentiment_score":-0.39761173725128174},{"word":"our","start":170.19,"end":170.43001,"confidence":0.99609375,"punctuated_word":"Our","sentiment":"neutral","sentiment_score":-0.28781524300575256},{"word":"team","start":170.43001,"end":170.93001,"confidence":1.0,"punctuated_word":"team","sentiment":"negative","sentiment_score":-0.3424055278301239},{"word":"entered","start":171.07,"end":171.47,"confidence":0.94189453,"punctuated_word":"entered","sentiment":"neutral","sentiment_score":-0.31306329369544983},{"word":"the","start":171.47,"end":171.55,"confidence":0.8881836,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.28041237592697144},{"word":"wrong","start":171.55,"end":171.87,"confidence":1.0,"punctuated_word":"wrong","sentiment":"neutral","sentiment_score":-0.29127734899520874},{"word":"credentials","start":171.87,"end":172.37,"confidence":0.9880371,"punctuated_word":"credentials.","sentiment":"neutral","sentiment_score":-0.25476664304733276},{"word":"so","start":173.15001,"end":173.39,"confidence":0.98291016,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.1162036508321762},{"word":"first","start":173.39,"end":173.71,"confidence":0.9277344,"punctuated_word":"first","sentiment":"neutral","sentiment_score":-0.13931813836097717},{"word":"to","start":173.71,"end":173.95,"confidence":0.5283203,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.13567276298999786},{"word":"check","start":173.95,"end":174.43001,"confidence":1.0,"punctuated_word":"check","sentiment":"neutral","sentiment_score":-0.11877331882715224},{"word":"yeah","start":174.67,"end":175.17,"confidence":0.96118164,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":-0.09812109917402267},{"word":"kindly","start":175.31,"end":175.81,"confidence":0.9995117,"punctuated_word":"Kindly","sentiment":"neutral","sentiment_score":-0.027345597743988037},{"word":"enter","start":175.87,"end":176.19,"confidence":0.96533203,"punctuated_word":"enter","sentiment":"neutral","sentiment_score":-0.03442611172795296},{"word":"the","start":176.19,"end":176.51001,"confidence":0.90771484,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.007203336805105209},{"word":"correct","start":176.51001,"end":176.99,"confidence":0.97509766,"punctuated_word":"correct","sentiment":"neutral","sentiment_score":-0.006035294383764267},{"word":"credentials","start":176.99,"end":177.49,"confidence":0.99902344,"punctuated_word":"credentials","sentiment":"neutral","sentiment_score":-0.03740866482257843},{"word":"to","start":177.615,"end":177.85501,"confidence":0.98828125,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.01611751690506935},{"word":"the","start":177.85501,"end":178.015,"confidence":0.99316406,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.033055759966373444},{"word":"router's","start":178.015,"end":178.515,"confidence":0.9584961,"punctuated_word":"router's","sentiment":"neutral","sentiment_score":-0.023947378620505333},{"word":"interface","start":178.57501,"end":179.07501,"confidence":0.9812012,"punctuated_word":"interface.","sentiment":"neutral","sentiment_score":-0.03339855745434761},{"word":"yeah","start":194.81,"end":195.21,"confidence":0.92749023,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.1067267805337906},{"word":"sure","start":195.21,"end":195.71,"confidence":0.9970703,"punctuated_word":"Sure.","sentiment":"neutral","sentiment_score":0.16321100294589996},{"word":"please","start":196.09001,"end":196.49,"confidence":0.83984375,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":0.2214829623699188},{"word":"give","start":196.49,"end":196.65001,"confidence":0.9980469,"punctuated_word":"give","sentiment":"neutral","sentiment_score":0.1736905425786972},{"word":"us","start":196.65001,"end":196.89,"confidence":1.0,"punctuated_word":"us","sentiment":"positive","sentiment_score":0.40446314215660095},{"word":"a","start":196.89,"end":196.97,"confidence":0.9980469,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.26593855023384094},{"word":"callback","start":196.97,"end":197.29001,"confidence":0.9707031,"punctuated_word":"callback","sentiment":"neutral","sentiment_score":0.20525036752223969},{"word":"then","start":197.29001,"end":197.61,"confidence":0.9707031,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.183013379573822},{"word":"if","start":197.61,"end":197.77,"confidence":0.97998047,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.15951086580753326},{"word":"you","start":197.77,"end":197.93001,"confidence":0.99609375,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.13946761190891266},{"word":"run","start":197.93001,"end":198.09001,"confidence":0.97802734,"punctuated_word":"run","sentiment":"neutral","sentiment_score":0.10297473520040512},{"word":"into","start":198.09001,"end":198.41,"confidence":0.9970703,"punctuated_word":"into","sentiment":"neutral","sentiment_score":0.09668490290641785},{"word":"any","start":198.41,"end":198.65001,"confidence":0.9980469,"punctuated_word":"any","sentiment":"neutral","sentiment_score":0.1477709412574768},{"word":"issues","start":198.65001,"end":199.07687,"confidence":0.9995117,"punctuated_word":"issues.","sentiment":"neutral","sentiment_score":0.11351703107357024},{"word":"okay","start":201.63687,"end":202.11687,"confidence":0.8510742,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.27931326627731323},{"word":"yeah","start":202.11687,"end":202.43687,"confidence":0.99316406,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.13375933468341827},{"word":"you're","start":202.43687,"end":202.67688,"confidence":0.99853516,"punctuated_word":"You're","sentiment":"positive","sentiment_score":0.7104832530021667},{"word":"welcome","start":202.67688,"end":203.15688,"confidence":1.0,"punctuated_word":"welcome.","sentiment":"positive","sentiment_score":0.789172887802124},{"word":"bye","start":203.15688,"end":203.65688,"confidence":0.99853516,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":-0.08481352031230927}],"paragraphs":{"transcript":"\nYes. Hello. Good morning. This is Maureen from Erto tech support. Am I speaking am I speaking with Mark?\n\nYeah. Yeah. I just wanted to check-in regarding your Internet service because upon checking Yes. Hello. This is Maureen from Airtel Australia.\n\nJust wanted to check-in regarding your Internet service, because upon checking here, it's still offline. Yeah? Mhmm. Yeah. But is the router connected with the entity box already?\n\nYeah. Okay. So just to confirm, is the router connected at the NTT box? The box mounted on your wall? Yeah.\n\nOn what port on your router? Mhmm. It's is there a WAN port? Says w a n n. Okay.\n\nOkay. I see. So I send you an email just now confirming the PPPoE username and password. Yeah. Is it okay if you double check it?\n\nIs the credentials, sir, at entered exactly what's on my email? Because I think, yeah, I think this is preventing you from connecting with the Internet. The router has the wrong credentials. Our team entered the wrong credentials. So first to check yeah.\n\nKindly enter the correct credentials to the router's interface. Yeah. Sure. Please give us a callback then if you run into any issues. Okay.\n\nYeah. You're welcome. Bye.","paragraphs":[{"sentences":[{"text":"Yes.","start":2.72,"end":2.96,"sentiment":"neutral","sentiment_score":0.06005960330367088},{"text":"Hello.","start":2.96,"end":3.4399998,"sentiment":"neutral","sentiment_score":0.08874235302209854},{"text":"Good morning.","start":3.76,"end":4.24,"sentiment":"neutral","sentiment_score":0.31985463201999664},{"text":"This is Maureen from Erto tech support.","start":4.24,"end":6.58,"sentiment":"neutral","sentiment_score":0.19420802806104934},{"text":"Am I speaking am I speaking with Mark?","start":8.559999,"end":11.46,"sentiment":"neutral","sentiment_score":-0.00914066657423973}],"sentiment":"neutral","sentiment_score":0.10920221495785211,"num_words":19,"start":2.72,"end":11.46},{"sentences":[{"text":"Yeah.","start":13.684999,"end":14.184999,"sentiment":"neutral","sentiment_score":0.034966129809617996},{"text":"Yeah.","start":14.325,"end":14.485,"sentiment":"neutral","sentiment_score":0.03460431098937988},{"text":"I just wanted to check-in regarding your Internet service because upon checking Yes.","start":14.485,"end":29.789999,"sentiment":"neutral","sentiment_score":0.02721101217544996},{"text":"Hello.","start":29.789999,"end":30.289999,"sentiment":"neutral","sentiment_score":0.03253747522830963},{"text":"This is Maureen from Airtel Australia.","start":30.51,"end":32.77,"sentiment":"neutral","sentiment_score":0.0608831470211347}],"sentiment":"neutral","sentiment_score":0.03732499801977114,"num_words":22,"start":13.684999,"end":32.77},{"sentences":[{"text":"Just wanted to check-in regarding your Internet service, because upon checking here, it's still offline.","start":33.629997,"end":39.309998,"sentiment":"neutral","sentiment_score":-0.016041057556867598},{"text":"Yeah?","start":39.309998,"end":39.809998,"sentiment":"neutral","sentiment_score":-0.07702310383319855},{"text":"Mhmm.","start":66.76,"end":66.92,"sentiment":"neutral","sentiment_score":-0.015776026993989944},{"text":"Yeah.","start":66.92,"end":67.42,"sentiment":"neutral","sentiment_score":-0.008605169132351875},{"text":"But is the router connected with the entity box already?","start":67.64,"end":71.82,"sentiment":"neutral","sentiment_score":-0.036855668760836124}],"sentiment":"neutral","sentiment_score":-0.025377744675746987,"num_words":28,"start":33.629997,"end":71.82},{"sentences":[{"text":"Yeah.","start":83.305,"end":83.465004,"sentiment":"neutral","sentiment_score":-0.04370381683111191},{"text":"Okay.","start":83.465004,"end":83.965004,"sentiment":"neutral","sentiment_score":-0.05623053014278412},{"text":"So just to confirm, is the router connected at the NTT box?","start":84.425,"end":90.89,"sentiment":"neutral","sentiment_score":-0.03713671614726385},{"text":"The box mounted on your wall?","start":91.270004,"end":93.21,"sentiment":"neutral","sentiment_score":-0.019308287960787613},{"text":"Yeah.","start":95.11,"end":95.61,"sentiment":"neutral","sentiment_score":-0.011042892932891846}],"sentiment":"neutral","sentiment_score":-0.032022264830413316,"num_words":21,"start":83.305,"end":95.61},{"sentences":[{"text":"On what port on your router?","start":95.75,"end":97.93,"sentiment":"neutral","sentiment_score":-0.02516913165648778},{"text":"Mhmm.","start":102.145,"end":102.645,"sentiment":"neutral","sentiment_score":-0.009099194779992104},{"text":"It's is there a WAN port?","start":104.704994,"end":107.604996,"sentiment":"neutral","sentiment_score":-0.025749802589416504},{"text":"Says w a n n.","start":111.72,"end":113.5,"sentiment":"neutral","sentiment_score":-0.023494174331426622},{"text":"Okay.","start":122.36,"end":122.86,"sentiment":"neutral","sentiment_score":0.016122987493872643}],"sentiment":"neutral","sentiment_score":-0.021892667600983066,"num_words":19,"start":95.75,"end":122.86},{"sentences":[{"text":"Okay.","start":140.29999,"end":140.54,"sentiment":"neutral","sentiment_score":0.07198326289653778},{"text":"I see.","start":140.54,"end":141.2,"sentiment":"neutral","sentiment_score":0.07499317079782486},{"text":"So I send you an email just now confirming the PPPoE username and password.","start":141.26,"end":150.56,"sentiment":"neutral","sentiment_score":0.1296421220260007},{"text":"Yeah.","start":152.475,"end":152.715,"sentiment":"neutral","sentiment_score":0.08726342767477036},{"text":"Is it okay if you double check it?","start":152.715,"end":154.975,"sentiment":"neutral","sentiment_score":0.07954933540895581}],"sentiment":"neutral","sentiment_score":0.10617759322317746,"num_words":26,"start":140.29999,"end":154.975},{"sentences":[{"text":"Is the credentials, sir, at entered exactly what's on my email?","start":155.27501,"end":161.13501,"sentiment":"neutral","sentiment_score":0.0015178238126364622},{"text":"Because I think, yeah, I think this is preventing you from connecting with the Internet.","start":162.955,"end":167.73,"sentiment":"neutral","sentiment_score":-0.16909205056726934},{"text":"The router has the wrong credentials.","start":168.03,"end":169.81,"sentiment":"negative","sentiment_score":-0.4160243223110835},{"text":"Our team entered the wrong credentials.","start":170.19,"end":172.37,"sentiment":"neutral","sentiment_score":-0.2949567387501399},{"text":"So first to check yeah.","start":173.15001,"end":175.17,"sentiment":"neutral","sentiment_score":-0.12161779403686523}],"sentiment":"neutral","sentiment_score":-0.17194558216562106,"num_words":43,"start":155.27501,"end":175.17},{"sentences":[{"text":"Kindly enter the correct credentials to the router's interface.","start":175.31,"end":179.07501,"sentiment":"neutral","sentiment_score":-0.024326468714409404},{"text":"Yeah.","start":194.81,"end":195.21,"sentiment":"neutral","sentiment_score":0.1067267805337906},{"text":"Sure.","start":195.21,"end":195.71,"sentiment":"neutral","sentiment_score":0.16321100294589996},{"text":"Please give us a callback then if you run into any issues.","start":196.09001,"end":199.07687,"sentiment":"neutral","sentiment_score":0.18448041938245296},{"text":"Okay.","start":201.63687,"end":202.11687,"sentiment":"neutral","sentiment_score":0.27931326627731323}],"sentiment":"neutral","sentiment_score":0.10600324432986478,"num_words":24,"start":175.31,"end":202.11687},{"sentences":[{"text":"Yeah.","start":202.11687,"end":202.43687,"sentiment":"neutral","sentiment_score":0.13375933468341827},{"text":"You're welcome.","start":202.43687,"end":203.15688,"sentiment":"positive","sentiment_score":0.7498280704021454},{"text":"Bye.","start":203.15688,"end":203.65688,"sentiment":"neutral","sentiment_score":-0.08481352031230927}],"sentiment":"positive","sentiment_score":0.38715048879384995,"num_words":4,"start":202.11687,"end":203.65688}]}}]},{"alternatives":[{"transcript":"Hello? Sorry. Yes. Yep. I am. Yeah. Okay. Hello? Oh, yeah. Oh, yeah. Yeah. Yeah. So we've done everything following the instructions, but Internet is not working. It's still not working. So we don't have any signal. We still have, like, the signal that up to Wi Fi, but we don't have, like, you know, the Internet. So we cannot, like, have it on or search web or something. So you did do you understand what I mean? Yeah. Yeah. Yeah. So we we've done, like, everything following the instruction, everything, but we still don't have the the the Internet. So I don't yep. Yeah. Mhmm. So we have a number one. Yeah. So they they just yeah. They just show you know what? Because I'm because I'm not I'm not home, so I'm at work. So I don't know, like, what exactly it's called. But but I remember that we yeah. So I connected with the number one and the one with the, like if you have, like, a modem or something with the, like, Ligham modem or something. Yeah. So we connected with that and number one. Yeah. Mhmm. Yes, ma'am. Okay. Okay. Okay. Okay. Okay. Okay. So can you send send me, like, the instruction or any details that, like, we have the problem with the Internet? So I will double check it when I get home because I'm at work right now, and I will reply you back. Is that okay, ma'am? Yeah. Okay. Thank you. Okay. Thank you. Thank you for your support.","confidence":0.99609375,"words":[{"word":"hello","start":1.5999999,"end":2.1,"confidence":0.984375,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.012870224192738531},{"word":"sorry","start":7.6,"end":8.1,"confidence":0.5180664,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":0.005876266397535801},{"word":"yes","start":12.0,"end":12.5,"confidence":0.92407227,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.028050296008586884},{"word":"yep","start":12.559999,"end":12.88,"confidence":0.765625,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.032205674797296524},{"word":"i","start":12.88,"end":13.04,"confidence":0.9394531,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.03880070894956589},{"word":"am","start":13.04,"end":13.28,"confidence":0.8095703,"punctuated_word":"am.","sentiment":"neutral","sentiment_score":0.04704367369413376},{"word":"yeah","start":13.28,"end":13.78,"confidence":0.8955078,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.03900710493326187},{"word":"okay","start":14.559999,"end":15.059999,"confidence":0.8005371,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.03127417713403702},{"word":"hello","start":22.0425,"end":22.5425,"confidence":0.795166,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.0231857318431139},{"word":"oh","start":37.59,"end":37.829998,"confidence":0.90722656,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.06323332339525223},{"word":"yeah","start":37.829998,"end":38.329998,"confidence":0.9562988,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":-0.0792652890086174},{"word":"oh","start":41.19,"end":41.269997,"confidence":0.72094727,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.10504308342933656},{"word":"yeah","start":41.269997,"end":41.43,"confidence":0.8605957,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":-0.07712414860725403},{"word":"yeah","start":41.43,"end":41.59,"confidence":0.9970703,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.054195694625377655},{"word":"yeah","start":41.59,"end":41.91,"confidence":0.99609375,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.08753585070371628},{"word":"so","start":41.91,"end":42.23,"confidence":0.9160156,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.18182069063186648},{"word":"we've","start":42.23,"end":42.55,"confidence":0.9995117,"punctuated_word":"we've","sentiment":"neutral","sentiment_score":-0.2433391511440277},{"word":"done","start":42.55,"end":42.87,"confidence":0.99902344,"punctuated_word":"done","sentiment":"neutral","sentiment_score":-0.22625546157360077},{"word":"everything","start":42.87,"end":43.37,"confidence":1.0,"punctuated_word":"everything","sentiment":"neutral","sentiment_score":-0.2638280391693115},{"word":"following","start":44.225002,"end":44.705,"confidence":0.9980469,"punctuated_word":"following","sentiment":"neutral","sentiment_score":-0.21282854676246643},{"word":"the","start":44.705,"end":44.945,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.23555076122283936},{"word":"instructions","start":44.945,"end":45.445,"confidence":0.7619629,"punctuated_word":"instructions,","sentiment":"neutral","sentiment_score":-0.13608968257904053},{"word":"but","start":45.665,"end":45.985,"confidence":1.0,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.18182218074798584},{"word":"internet","start":45.985,"end":46.485,"confidence":0.9160156,"punctuated_word":"Internet","sentiment":"negative","sentiment_score":-0.4300467371940613},{"word":"is","start":46.705,"end":46.785,"confidence":0.9472656,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.4357838034629822},{"word":"not","start":46.785,"end":47.025,"confidence":0.9980469,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.4729144275188446},{"word":"working","start":47.025,"end":47.505,"confidence":0.85180664,"punctuated_word":"working.","sentiment":"negative","sentiment_score":-0.3519999086856842},{"word":"it's","start":47.505,"end":47.585,"confidence":0.8093262,"punctuated_word":"It's","sentiment":"negative","sentiment_score":-0.375643253326416},{"word":"still","start":47.585,"end":47.825,"confidence":0.99316406,"punctuated_word":"still","sentiment":"negative","sentiment_score":-0.4526461362838745},{"word":"not","start":47.825,"end":47.985,"confidence":1.0,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.4267348349094391},{"word":"working","start":47.985,"end":48.485,"confidence":0.98168945,"punctuated_word":"working.","sentiment":"negative","sentiment_score":-0.3901396691799164},{"word":"so","start":48.625,"end":48.865,"confidence":0.99902344,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.28914010524749756},{"word":"we","start":48.865,"end":49.025,"confidence":1.0,"punctuated_word":"we","sentiment":"negative","sentiment_score":-0.3680391311645508},{"word":"don't","start":49.025,"end":49.185,"confidence":1.0,"punctuated_word":"don't","sentiment":"negative","sentiment_score":-0.3939216136932373},{"word":"have","start":49.185,"end":49.685,"confidence":1.0,"punctuated_word":"have","sentiment":"negative","sentiment_score":-0.398937314748764},{"word":"any","start":49.985,"end":50.225002,"confidence":0.52490234,"punctuated_word":"any","sentiment":"negative","sentiment_score":-0.4345335066318512},{"word":"signal","start":50.225002,"end":50.705,"confidence":0.99121094,"punctuated_word":"signal.","sentiment":"negative","sentiment_score":-0.42347216606140137},{"word":"we","start":50.705,"end":51.025,"confidence":1.0,"punctuated_word":"We","sentiment":"neutral","sentiment_score":-0.2929843068122864},{"word":"still","start":51.025,"end":51.265,"confidence":1.0,"punctuated_word":"still","sentiment":"neutral","sentiment_score":-0.29921162128448486},{"word":"have","start":51.265,"end":51.505,"confidence":0.97753906,"punctuated_word":"have,","sentiment":"neutral","sentiment_score":-0.3155550956726074},{"word":"like","start":51.505,"end":52.005,"confidence":0.99853516,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.3027465343475342},{"word":"the","start":52.945,"end":53.105,"confidence":0.9770508,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.3048354685306549},{"word":"signal","start":53.105,"end":53.605,"confidence":0.9921875,"punctuated_word":"signal","sentiment":"neutral","sentiment_score":-0.22826744616031647},{"word":"that","start":54.145,"end":54.645,"confidence":0.99316406,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.2952498197555542},{"word":"up","start":55.105,"end":55.345,"confidence":0.6904297,"punctuated_word":"up","sentiment":"neutral","sentiment_score":-0.21884623169898987},{"word":"to","start":55.345,"end":55.505,"confidence":0.9819336,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.2966671586036682},{"word":"wi","start":55.505,"end":55.745003,"confidence":0.99121094,"punctuated_word":"Wi","sentiment":"neutral","sentiment_score":-0.19320805370807648},{"word":"fi","start":55.745003,"end":56.065002,"confidence":0.98291016,"punctuated_word":"Fi,","sentiment":"neutral","sentiment_score":-0.18460041284561157},{"word":"but","start":56.065002,"end":56.305,"confidence":0.99902344,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.180016428232193},{"word":"we","start":56.305,"end":56.465,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.25841447710990906},{"word":"don't","start":56.465,"end":56.625,"confidence":1.0,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.2882730960845947},{"word":"have","start":56.625,"end":56.945,"confidence":0.99316406,"punctuated_word":"have,","sentiment":"negative","sentiment_score":-0.35120871663093567},{"word":"like","start":56.945,"end":57.105,"confidence":1.0,"punctuated_word":"like,","sentiment":"negative","sentiment_score":-0.3505288362503052},{"word":"you","start":57.105,"end":57.345,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.2821109890937805},{"word":"know","start":57.345,"end":57.665,"confidence":1.0,"punctuated_word":"know,","sentiment":"neutral","sentiment_score":-0.32360219955444336},{"word":"the","start":57.665,"end":57.905,"confidence":0.99902344,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.3677264451980591},{"word":"internet","start":57.905,"end":58.405,"confidence":0.85424805,"punctuated_word":"Internet.","sentiment":"negative","sentiment_score":-0.33853474259376526},{"word":"so","start":58.62,"end":58.86,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.2672807276248932},{"word":"we","start":58.86,"end":59.02,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.30825352668762207},{"word":"cannot","start":59.02,"end":59.52,"confidence":0.99658203,"punctuated_word":"cannot,","sentiment":"negative","sentiment_score":-0.35545799136161804},{"word":"like","start":59.579998,"end":60.079998,"confidence":0.9995117,"punctuated_word":"like,","sentiment":"negative","sentiment_score":-0.3467310070991516},{"word":"have","start":60.3,"end":60.539997,"confidence":0.96972656,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.3300028145313263},{"word":"it","start":60.539997,"end":61.039997,"confidence":0.99902344,"punctuated_word":"it","sentiment":"negative","sentiment_score":-0.33747366070747375},{"word":"on","start":61.18,"end":61.68,"confidence":0.9970703,"punctuated_word":"on","sentiment":"negative","sentiment_score":-0.4092792272567749},{"word":"or","start":62.94,"end":63.1,"confidence":0.35107422,"punctuated_word":"or","sentiment":"negative","sentiment_score":-0.35505667328834534},{"word":"search","start":63.1,"end":63.5,"confidence":0.83251953,"punctuated_word":"search","sentiment":"neutral","sentiment_score":-0.2812483310699463},{"word":"web","start":63.5,"end":63.739998,"confidence":0.7236328,"punctuated_word":"web","sentiment":"negative","sentiment_score":-0.3604075610637665},{"word":"or","start":63.739998,"end":63.899998,"confidence":0.9921875,"punctuated_word":"or","sentiment":"negative","sentiment_score":-0.3668915033340454},{"word":"something","start":63.899998,"end":64.299995,"confidence":0.9753418,"punctuated_word":"something.","sentiment":"negative","sentiment_score":-0.3413459062576294},{"word":"so","start":64.299995,"end":64.46,"confidence":0.8310547,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.1311105489730835},{"word":"you","start":64.46,"end":64.619995,"confidence":0.7246094,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.10952403396368028},{"word":"did","start":64.619995,"end":64.7,"confidence":0.37158203,"punctuated_word":"did","sentiment":"neutral","sentiment_score":-0.11016475409269331},{"word":"do","start":64.78,"end":65.02,"confidence":0.97314453,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.1017208769917488},{"word":"you","start":65.02,"end":65.1,"confidence":0.9951172,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.12050871551036836},{"word":"understand","start":65.1,"end":65.42,"confidence":0.99609375,"punctuated_word":"understand","sentiment":"neutral","sentiment_score":-0.13356322050094604},{"word":"what","start":65.42,"end":65.58,"confidence":1.0,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.12586209177970886},{"word":"i","start":65.58,"end":65.74,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.11333918571472168},{"word":"mean","start":65.74,"end":66.22,"confidence":0.97802734,"punctuated_word":"mean?","sentiment":"neutral","sentiment_score":-0.12221573293209076},{"word":"yeah","start":66.22,"end":66.54,"confidence":0.9880371,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.04750816151499748},{"word":"yeah","start":66.54,"end":67.04,"confidence":0.80029297,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.02724647521972656},{"word":"yeah","start":73.995,"end":74.235,"confidence":0.8352051,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.06815090775489807},{"word":"so","start":74.235,"end":74.475,"confidence":0.9970703,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.13207048177719116},{"word":"we","start":74.475,"end":74.715,"confidence":0.99902344,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.14508722722530365},{"word":"we've","start":74.795,"end":75.034996,"confidence":1.0,"punctuated_word":"we've","sentiment":"neutral","sentiment_score":-0.13819430768489838},{"word":"done","start":75.034996,"end":75.354996,"confidence":0.98657227,"punctuated_word":"done,","sentiment":"neutral","sentiment_score":-0.12070267647504808},{"word":"like","start":75.354996,"end":75.595,"confidence":0.9995117,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.12530407309532166},{"word":"everything","start":75.595,"end":76.095,"confidence":1.0,"punctuated_word":"everything","sentiment":"neutral","sentiment_score":-0.06183360144495964},{"word":"following","start":76.715,"end":77.195,"confidence":0.5053711,"punctuated_word":"following","sentiment":"neutral","sentiment_score":-0.07291106879711151},{"word":"the","start":77.195,"end":77.435,"confidence":0.8852539,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.08673369884490967},{"word":"instruction","start":77.435,"end":77.935,"confidence":0.8964844,"punctuated_word":"instruction,","sentiment":"neutral","sentiment_score":-0.08967211097478867},{"word":"everything","start":78.155,"end":78.635,"confidence":0.8977051,"punctuated_word":"everything,","sentiment":"neutral","sentiment_score":-0.1049722135066986},{"word":"but","start":78.635,"end":78.875,"confidence":1.0,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.10501550137996674},{"word":"we","start":78.875,"end":79.115,"confidence":0.99902344,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.1948048025369644},{"word":"still","start":79.115,"end":79.354996,"confidence":0.9970703,"punctuated_word":"still","sentiment":"neutral","sentiment_score":-0.25803250074386597},{"word":"don't","start":79.354996,"end":79.515,"confidence":1.0,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.17982755601406095},{"word":"have","start":79.515,"end":79.755,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.1595800817012787},{"word":"the","start":79.755,"end":80.075,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.18001435697078705},{"word":"the","start":80.075,"end":80.575,"confidence":0.9741211,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.1921174079179764},{"word":"the","start":81.435,"end":81.595,"confidence":0.9951172,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.17369747161865234},{"word":"internet","start":81.595,"end":82.095,"confidence":0.7578125,"punctuated_word":"Internet.","sentiment":"neutral","sentiment_score":-0.13409513235092163},{"word":"so","start":83.115,"end":83.615,"confidence":0.99316406,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.05819469690322876},{"word":"i","start":83.755,"end":83.915,"confidence":0.7294922,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.12378550320863724},{"word":"don't","start":83.915,"end":84.155,"confidence":0.9025879,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.080299012362957},{"word":"yep","start":84.635,"end":85.135,"confidence":0.88346356,"punctuated_word":"yep.","sentiment":"neutral","sentiment_score":-0.0721784457564354},{"word":"yeah","start":91.409996,"end":91.909996,"confidence":0.86743164,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.015634890645742416},{"word":"mhmm","start":93.649994,"end":94.149994,"confidence":0.99731445,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.014531921595335008},{"word":"so","start":99.97,"end":100.21,"confidence":0.64746094,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.01552639901638031},{"word":"we","start":100.21,"end":100.369995,"confidence":0.9248047,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.006306670606136322},{"word":"have","start":100.369995,"end":100.61,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.003704208880662918},{"word":"a","start":100.61,"end":100.689995,"confidence":0.88183594,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.00908772461116314},{"word":"number","start":100.689995,"end":101.009995,"confidence":1.0,"punctuated_word":"number","sentiment":"neutral","sentiment_score":-0.010223552584648132},{"word":"one","start":101.009995,"end":101.509995,"confidence":0.85009766,"punctuated_word":"one.","sentiment":"neutral","sentiment_score":-0.009579387493431568},{"word":"yeah","start":103.895,"end":104.395,"confidence":0.98291016,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.005260352045297623},{"word":"so","start":104.454994,"end":104.615,"confidence":0.99902344,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.01580815576016903},{"word":"they","start":104.615,"end":104.935,"confidence":0.99902344,"punctuated_word":"they","sentiment":"neutral","sentiment_score":-0.01919586770236492},{"word":"they","start":104.935,"end":105.095,"confidence":0.99609375,"punctuated_word":"they","sentiment":"neutral","sentiment_score":-0.02821856364607811},{"word":"just","start":105.095,"end":105.335,"confidence":0.9536133,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.02832482010126114},{"word":"yeah","start":105.494995,"end":105.814995,"confidence":0.9970703,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":-0.02101842314004898},{"word":"they","start":105.814995,"end":105.975,"confidence":0.99609375,"punctuated_word":"They","sentiment":"neutral","sentiment_score":-0.04001473635435104},{"word":"just","start":105.975,"end":106.215,"confidence":0.9716797,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.0409015417098999},{"word":"show","start":106.215,"end":106.715,"confidence":0.19018555,"punctuated_word":"show","sentiment":"neutral","sentiment_score":-0.03838455677032471},{"word":"you","start":111.335,"end":111.494995,"confidence":0.9838867,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.034601762890815735},{"word":"know","start":111.494995,"end":111.735,"confidence":1.0,"punctuated_word":"know","sentiment":"neutral","sentiment_score":-0.02748728170990944},{"word":"what","start":111.735,"end":112.134995,"confidence":0.9824219,"punctuated_word":"what?","sentiment":"neutral","sentiment_score":-0.026332523673772812},{"word":"because","start":112.134995,"end":112.615,"confidence":1.0,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":-0.0251573845744133},{"word":"i'm","start":112.615,"end":113.115,"confidence":0.9301758,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.032349392771720886},{"word":"because","start":113.655,"end":114.134995,"confidence":0.93359375,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.04601822420954704},{"word":"i'm","start":114.134995,"end":114.295,"confidence":1.0,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.07248307764530182},{"word":"not","start":114.295,"end":114.774994,"confidence":0.99902344,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.091596782207489},{"word":"i'm","start":114.774994,"end":115.015,"confidence":0.99853516,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.12090548127889632},{"word":"not","start":115.015,"end":115.335,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.1259441077709198},{"word":"home","start":115.335,"end":115.575,"confidence":0.9069824,"punctuated_word":"home,","sentiment":"neutral","sentiment_score":-0.12571953237056732},{"word":"so","start":115.575,"end":115.814995,"confidence":0.9980469,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.0942106693983078},{"word":"i'm","start":115.814995,"end":115.975,"confidence":0.99902344,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.11737523972988129},{"word":"at","start":115.975,"end":116.215,"confidence":0.98291016,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.13700973987579346},{"word":"work","start":116.215,"end":116.615,"confidence":0.86035156,"punctuated_word":"work.","sentiment":"neutral","sentiment_score":-0.1043376922607422},{"word":"so","start":116.615,"end":117.015,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.07095834612846375},{"word":"i","start":117.015,"end":117.255,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.09064960479736328},{"word":"don't","start":117.255,"end":117.575,"confidence":1.0,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.0713815689086914},{"word":"know","start":117.575,"end":117.895,"confidence":0.9980469,"punctuated_word":"know,","sentiment":"neutral","sentiment_score":-0.11196403205394743},{"word":"like","start":117.895,"end":118.395,"confidence":0.99902344,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.11330126971006392},{"word":"what","start":119.46,"end":119.7,"confidence":0.9863281,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.07046685367822647},{"word":"exactly","start":119.7,"end":120.2,"confidence":0.9970703,"punctuated_word":"exactly","sentiment":"neutral","sentiment_score":-0.08081662654876709},{"word":"it's","start":120.42,"end":120.66,"confidence":0.7458496,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.06865746527910233},{"word":"called","start":120.66,"end":121.16,"confidence":0.7414551,"punctuated_word":"called.","sentiment":"neutral","sentiment_score":-0.09614737331867218},{"word":"but","start":121.54,"end":121.94,"confidence":0.99902344,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.044436000287532806},{"word":"but","start":121.94,"end":122.1,"confidence":0.99902344,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.02038740366697311},{"word":"i","start":122.1,"end":122.42,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.00970962829887867},{"word":"remember","start":122.42,"end":122.82,"confidence":0.9970703,"punctuated_word":"remember","sentiment":"neutral","sentiment_score":0.023299839347600937},{"word":"that","start":122.82,"end":123.3,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.02092120423913002},{"word":"we","start":123.3,"end":123.54,"confidence":0.9980469,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.03249802067875862},{"word":"yeah","start":123.78,"end":124.26,"confidence":0.99609375,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":0.03491833060979843},{"word":"so","start":124.26,"end":124.5,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.04774707555770874},{"word":"i","start":124.5,"end":124.74,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.04767388850450516},{"word":"connected","start":124.74,"end":125.24,"confidence":0.9716797,"punctuated_word":"connected","sentiment":"neutral","sentiment_score":0.043322354555130005},{"word":"with","start":125.86,"end":126.1,"confidence":0.9980469,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.0518643818795681},{"word":"the","start":126.1,"end":126.26,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.04688850790262222},{"word":"number","start":126.26,"end":126.66,"confidence":1.0,"punctuated_word":"number","sentiment":"neutral","sentiment_score":0.04213118553161621},{"word":"one","start":126.66,"end":127.16,"confidence":1.0,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.040466614067554474},{"word":"and","start":127.38,"end":127.7,"confidence":0.8833008,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.028346458449959755},{"word":"the","start":127.7,"end":127.86,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.02951951883733273},{"word":"one","start":127.86,"end":128.1,"confidence":1.0,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.02785672247409821},{"word":"with","start":128.1,"end":128.34,"confidence":0.9970703,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.025368841364979744},{"word":"the","start":128.34,"end":128.5,"confidence":0.7381592,"punctuated_word":"the,","sentiment":"neutral","sentiment_score":0.0218791700899601},{"word":"like","start":128.5,"end":128.66,"confidence":1.0,"punctuated_word":"like","sentiment":"neutral","sentiment_score":0.024829696863889698},{"word":"if","start":128.74,"end":128.9,"confidence":0.796875,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.02930956333875656},{"word":"you","start":128.9,"end":129.06,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.023159462958574295},{"word":"have","start":129.06,"end":129.3,"confidence":0.96875,"punctuated_word":"have,","sentiment":"neutral","sentiment_score":0.015785127878189087},{"word":"like","start":129.3,"end":129.54,"confidence":0.99853516,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":0.014868071302771568},{"word":"a","start":129.54,"end":129.7,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.02203705534338951},{"word":"modem","start":129.7,"end":130.18,"confidence":0.99902344,"punctuated_word":"modem","sentiment":"neutral","sentiment_score":0.02798531763255596},{"word":"or","start":130.18,"end":130.34,"confidence":0.92822266,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.013825597241520882},{"word":"something","start":130.34,"end":130.82,"confidence":1.0,"punctuated_word":"something","sentiment":"neutral","sentiment_score":-0.0029950086027383804},{"word":"with","start":130.82,"end":131.06,"confidence":0.5859375,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.010864723473787308},{"word":"the","start":131.06,"end":131.3,"confidence":0.9765625,"punctuated_word":"the,","sentiment":"neutral","sentiment_score":0.011307261884212494},{"word":"like","start":131.3,"end":131.8,"confidence":0.99560547,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":0.014409630559384825},{"word":"ligham","start":132.98,"end":133.48,"confidence":0.42016602,"punctuated_word":"Ligham","sentiment":"neutral","sentiment_score":0.02094412222504616},{"word":"modem","start":135.235,"end":135.475,"confidence":0.9667969,"punctuated_word":"modem","sentiment":"neutral","sentiment_score":0.03109753131866455},{"word":"or","start":135.475,"end":135.71501,"confidence":0.7817383,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.014397064223885536},{"word":"something","start":135.71501,"end":136.115,"confidence":0.84350586,"punctuated_word":"something.","sentiment":"neutral","sentiment_score":0.01046221423894167},{"word":"yeah","start":136.115,"end":136.35501,"confidence":0.9980469,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.032979145646095276},{"word":"so","start":136.35501,"end":136.515,"confidence":0.9980469,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.034040894359350204},{"word":"we","start":136.515,"end":136.675,"confidence":0.99902344,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.03645655885338783},{"word":"connected","start":136.675,"end":137.175,"confidence":0.77246094,"punctuated_word":"connected","sentiment":"neutral","sentiment_score":0.036769457161426544},{"word":"with","start":137.315,"end":137.63501,"confidence":0.99609375,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.037199195474386215},{"word":"that","start":137.63501,"end":137.955,"confidence":0.9980469,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.04660094529390335},{"word":"and","start":137.955,"end":138.27501,"confidence":0.92089844,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.025446120649576187},{"word":"number","start":138.27501,"end":138.595,"confidence":0.9970703,"punctuated_word":"number","sentiment":"neutral","sentiment_score":0.025066237896680832},{"word":"one","start":138.595,"end":139.095,"confidence":0.9995117,"punctuated_word":"one.","sentiment":"neutral","sentiment_score":0.02854861691594124},{"word":"yeah","start":139.55501,"end":140.05501,"confidence":0.98339844,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.05454369634389877},{"word":"mhmm","start":145.55501,"end":146.05501,"confidence":0.97888184,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.08644253015518188},{"word":"yes","start":146.755,"end":147.155,"confidence":0.954834,"punctuated_word":"Yes,","sentiment":"neutral","sentiment_score":0.16931825876235962},{"word":"ma'am","start":147.155,"end":147.655,"confidence":0.99194336,"punctuated_word":"ma'am.","sentiment":"neutral","sentiment_score":0.22991538047790527},{"word":"okay","start":161.09999,"end":161.59999,"confidence":0.98999023,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.006541317328810692},{"word":"okay","start":162.7,"end":163.02,"confidence":0.9946289,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.00903580617159605},{"word":"okay","start":163.02,"end":163.52,"confidence":0.9082031,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.02408771775662899},{"word":"okay","start":175.315,"end":175.55501,"confidence":0.9436035,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.027119871228933334},{"word":"okay","start":175.55501,"end":176.05501,"confidence":0.9421387,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.01373050920665264},{"word":"okay","start":179.69,"end":180.09,"confidence":0.99365234,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.013871105387806892},{"word":"so","start":180.09,"end":180.33,"confidence":0.99902344,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.014968249946832657},{"word":"can","start":180.33,"end":180.41,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.02548655122518539},{"word":"you","start":180.41,"end":180.73,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.018061310052871704},{"word":"send","start":180.73,"end":181.21,"confidence":0.7988281,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.02426965907216072},{"word":"send","start":181.21,"end":181.45,"confidence":0.4621582,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.028954721987247467},{"word":"me","start":181.45,"end":181.69,"confidence":0.98583984,"punctuated_word":"me,","sentiment":"neutral","sentiment_score":0.049112141132354736},{"word":"like","start":181.69,"end":182.19,"confidence":0.9975586,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":0.07612620294094086},{"word":"the","start":182.49,"end":182.73,"confidence":0.84228516,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.07731994241476059},{"word":"instruction","start":182.73,"end":183.23,"confidence":0.75390625,"punctuated_word":"instruction","sentiment":"neutral","sentiment_score":0.04496118053793907},{"word":"or","start":183.29,"end":183.61,"confidence":0.9580078,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.05691348388791084},{"word":"any","start":183.61,"end":184.01,"confidence":0.99902344,"punctuated_word":"any","sentiment":"neutral","sentiment_score":0.01909150928258896},{"word":"details","start":184.01,"end":184.51,"confidence":0.97509766,"punctuated_word":"details","sentiment":"neutral","sentiment_score":0.0268632173538208},{"word":"that","start":184.65,"end":185.13,"confidence":0.7734375,"punctuated_word":"that,","sentiment":"neutral","sentiment_score":0.01831277459859848},{"word":"like","start":185.13,"end":185.53,"confidence":0.9909668,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":0.0030649378895759583},{"word":"we","start":185.53,"end":185.69,"confidence":0.99902344,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.010932140052318571},{"word":"have","start":185.69,"end":185.93,"confidence":0.99902344,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.03959844261407852},{"word":"the","start":185.93,"end":186.09,"confidence":0.5654297,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.052191972732543945},{"word":"problem","start":186.09,"end":186.49,"confidence":0.9980469,"punctuated_word":"problem","sentiment":"neutral","sentiment_score":-0.06365703046321869},{"word":"with","start":186.49,"end":186.73,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.0959770679473877},{"word":"the","start":186.73,"end":186.89,"confidence":0.95166016,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.06179332733154297},{"word":"internet","start":186.89,"end":187.37,"confidence":0.9526367,"punctuated_word":"Internet?","sentiment":"neutral","sentiment_score":-0.028069302439689636},{"word":"so","start":187.37,"end":187.69,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.038863569498062134},{"word":"i","start":187.69,"end":187.85,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.042010486125946045},{"word":"will","start":187.85,"end":188.17,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.021356336772441864},{"word":"double","start":188.17,"end":188.41,"confidence":1.0,"punctuated_word":"double","sentiment":"neutral","sentiment_score":0.04372892528772354},{"word":"check","start":188.41,"end":188.65,"confidence":0.9980469,"punctuated_word":"check","sentiment":"neutral","sentiment_score":0.04678329825401306},{"word":"it","start":188.65,"end":189.05,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.04654444754123688},{"word":"when","start":189.05,"end":189.29,"confidence":0.99609375,"punctuated_word":"when","sentiment":"neutral","sentiment_score":0.009194478392601011},{"word":"i","start":189.29,"end":189.45,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.02853025496006012},{"word":"get","start":189.45,"end":189.77,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.003482826054096222},{"word":"home","start":189.77,"end":190.01,"confidence":1.0,"punctuated_word":"home","sentiment":"neutral","sentiment_score":0.022567547857761383},{"word":"because","start":190.01,"end":190.33,"confidence":0.8457031,"punctuated_word":"because","sentiment":"neutral","sentiment_score":0.029718048870563507},{"word":"i'm","start":190.33,"end":190.49,"confidence":1.0,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.010885991156101229},{"word":"at","start":190.49,"end":190.65,"confidence":0.9980469,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.01461423933506012},{"word":"work","start":190.65,"end":190.89,"confidence":1.0,"punctuated_word":"work","sentiment":"neutral","sentiment_score":0.02810541540384293},{"word":"right","start":190.89,"end":191.05,"confidence":1.0,"punctuated_word":"right","sentiment":"neutral","sentiment_score":0.1013367772102356},{"word":"now","start":191.05,"end":191.37,"confidence":0.951416,"punctuated_word":"now,","sentiment":"neutral","sentiment_score":0.09651842713356018},{"word":"and","start":191.37,"end":191.61,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.09613754600286484},{"word":"i","start":191.61,"end":191.77,"confidence":0.9970703,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.09178295731544496},{"word":"will","start":191.77,"end":192.01,"confidence":0.99902344,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.07285751402378082},{"word":"reply","start":192.01,"end":192.41,"confidence":0.9980469,"punctuated_word":"reply","sentiment":"neutral","sentiment_score":0.10904116928577424},{"word":"you","start":192.41,"end":192.57,"confidence":0.9428711,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.08344278484582901},{"word":"back","start":192.57,"end":193.07,"confidence":0.99902344,"punctuated_word":"back.","sentiment":"neutral","sentiment_score":0.07225494086742401},{"word":"is","start":193.185,"end":193.345,"confidence":0.9980469,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.12445587664842606},{"word":"that","start":193.345,"end":193.58499,"confidence":0.6586914,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.13734261691570282},{"word":"okay","start":193.58499,"end":194.08499,"confidence":0.9995117,"punctuated_word":"okay,","sentiment":"neutral","sentiment_score":0.11741073429584505},{"word":"ma'am","start":194.625,"end":195.125,"confidence":1.0,"punctuated_word":"ma'am?","sentiment":"neutral","sentiment_score":0.112737238407135},{"word":"yeah","start":195.665,"end":195.985,"confidence":0.90405273,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.14094090461730957},{"word":"okay","start":195.985,"end":196.485,"confidence":0.99658203,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.19434699416160583},{"word":"thank","start":196.545,"end":196.86499,"confidence":0.99609375,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.24373416602611545},{"word":"you","start":196.86499,"end":197.36499,"confidence":1.0,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.34987059235572815},{"word":"okay","start":199.58499,"end":199.985,"confidence":0.99194336,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.2605035901069641},{"word":"thank","start":199.985,"end":200.22499,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.477280467748642},{"word":"you","start":200.22499,"end":200.465,"confidence":0.99560547,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.4304423928260803},{"word":"thank","start":200.465,"end":200.625,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.545322060585022},{"word":"you","start":200.625,"end":200.785,"confidence":0.99902344,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.5701117515563965},{"word":"for","start":200.785,"end":200.94499,"confidence":1.0,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.6333135366439819},{"word":"your","start":200.94499,"end":201.185,"confidence":1.0,"punctuated_word":"your","sentiment":"positive","sentiment_score":0.5924448370933533},{"word":"support","start":201.185,"end":201.685,"confidence":0.99902344,"punctuated_word":"support.","sentiment":"positive","sentiment_score":0.5660110116004944}],"paragraphs":{"transcript":"\nHello? Sorry. Yes. Yep. I am.\n\nYeah. Okay. Hello? Oh, yeah. Oh, yeah.\n\nYeah. Yeah. So we've done everything following the instructions, but Internet is not working. It's still not working. So we don't have any signal.\n\nWe still have, like, the signal that up to Wi Fi, but we don't have, like, you know, the Internet. So we cannot, like, have it on or search web or something. So you did do you understand what I mean? Yeah. Yeah.\n\nYeah. So we we've done, like, everything following the instruction, everything, but we still don't have the the the Internet. So I don't yep. Yeah. Mhmm.\n\nSo we have a number one. Yeah. So they they just yeah. They just show you know what? Because I'm because I'm not I'm not home, so I'm at work.\n\nSo I don't know, like, what exactly it's called. But but I remember that we yeah. So I connected with the number one and the one with the, like if you have, like, a modem or something with the, like, Ligham modem or something. Yeah. So we connected with that and number one.\n\nYeah. Mhmm. Yes, ma'am. Okay. Okay.\n\nOkay. Okay. Okay. Okay. So can you send send me, like, the instruction or any details that, like, we have the problem with the Internet?\n\nSo I will double check it when I get home because I'm at work right now, and I will reply you back. Is that okay, ma'am? Yeah. Okay. Thank you.\n\nOkay. Thank you. Thank you for your support.","paragraphs":[{"sentences":[{"text":"Hello?","start":1.5999999,"end":2.1,"sentiment":"neutral","sentiment_score":0.012870224192738531},{"text":"Sorry.","start":7.6,"end":8.1,"sentiment":"neutral","sentiment_score":0.005876266397535801},{"text":"Yes.","start":12.0,"end":12.5,"sentiment":"neutral","sentiment_score":0.028050296008586884},{"text":"Yep.","start":12.559999,"end":12.88,"sentiment":"neutral","sentiment_score":0.032205674797296524},{"text":"I am.","start":12.88,"end":13.28,"sentiment":"neutral","sentiment_score":0.04292219132184982}],"sentiment":"neutral","sentiment_score":0.027474474006642897,"num_words":6,"start":1.5999999,"end":13.28},{"sentences":[{"text":"Yeah.","start":13.28,"end":13.78,"sentiment":"neutral","sentiment_score":0.03900710493326187},{"text":"Okay.","start":14.559999,"end":15.059999,"sentiment":"neutral","sentiment_score":0.03127417713403702},{"text":"Hello?","start":22.0425,"end":22.5425,"sentiment":"neutral","sentiment_score":0.0231857318431139},{"text":"Oh, yeah.","start":37.59,"end":38.329998,"sentiment":"neutral","sentiment_score":-0.07124930620193481},{"text":"Oh, yeah.","start":41.19,"end":41.43,"sentiment":"neutral","sentiment_score":-0.09108361601829529}],"sentiment":"neutral","sentiment_score":-0.033028404361435344,"num_words":7,"start":13.28,"end":41.43},{"sentences":[{"text":"Yeah.","start":41.43,"end":41.59,"sentiment":"neutral","sentiment_score":-0.054195694625377655},{"text":"Yeah.","start":41.59,"end":41.91,"sentiment":"neutral","sentiment_score":-0.08753585070371628},{"text":"So we've done everything following the instructions, but Internet is not working.","start":41.91,"end":47.505,"sentiment":"neutral","sentiment_score":-0.2810232825577259},{"text":"It's still not working.","start":47.505,"end":48.485,"sentiment":"negative","sentiment_score":-0.4112909734249115},{"text":"So we don't have any signal.","start":48.625,"end":50.705,"sentiment":"negative","sentiment_score":-0.38467397292455036}],"sentiment":"neutral","sentiment_score":-0.31113411113619804,"num_words":24,"start":41.43,"end":50.705},{"sentences":[{"text":"We still have, like, the signal that up to Wi Fi, but we don't have, like, you know, the Internet.","start":50.705,"end":58.405,"sentiment":"neutral","sentiment_score":-0.28362940400838854},{"text":"So we cannot, like, have it on or search web or something.","start":58.62,"end":64.299995,"sentiment":"negative","sentiment_score":-0.33828574419021606},{"text":"So you did do you understand what I mean?","start":64.299995,"end":66.22,"sentiment":"neutral","sentiment_score":-0.11866768449544907},{"text":"Yeah.","start":66.22,"end":66.54,"sentiment":"neutral","sentiment_score":-0.04750816151499748},{"text":"Yeah.","start":66.54,"end":67.04,"sentiment":"neutral","sentiment_score":-0.02724647521972656}],"sentiment":"neutral","sentiment_score":-0.2529018792475379,"num_words":43,"start":50.705,"end":67.04},{"sentences":[{"text":"Yeah.","start":73.995,"end":74.235,"sentiment":"neutral","sentiment_score":-0.06815090775489807},{"text":"So we we've done, like, everything following the instruction, everything, but we still don't have the the the Internet.","start":74.235,"end":82.095,"sentiment":"neutral","sentiment_score":-0.13971927742424764},{"text":"So I don't yep.","start":83.115,"end":85.135,"sentiment":"neutral","sentiment_score":-0.0836144145578146},{"text":"Yeah.","start":91.409996,"end":91.909996,"sentiment":"neutral","sentiment_score":-0.015634890645742416},{"text":"Mhmm.","start":93.649994,"end":94.149994,"sentiment":"neutral","sentiment_score":-0.014531921595335008}],"sentiment":"neutral","sentiment_score":-0.1187477557418438,"num_words":26,"start":73.995,"end":94.149994},{"sentences":[{"text":"So we have a number one.","start":99.97,"end":101.509995,"sentiment":"neutral","sentiment_score":-0.009071323865403732},{"text":"Yeah.","start":103.895,"end":104.395,"sentiment":"neutral","sentiment_score":-0.005260352045297623},{"text":"So they they just yeah.","start":104.454994,"end":105.814995,"sentiment":"neutral","sentiment_score":-0.022513166069984436},{"text":"They just show you know what?","start":105.814995,"end":112.134995,"sentiment":"neutral","sentiment_score":-0.03462040051817894},{"text":"Because I'm because I'm not I'm not home, so I'm at work.","start":112.134995,"end":116.615,"sentiment":"neutral","sentiment_score":-0.09109227700779836}],"sentiment":"neutral","sentiment_score":-0.04910279509300987,"num_words":30,"start":99.97,"end":116.615},{"sentences":[{"text":"So I don't know, like, what exactly it's called.","start":116.615,"end":121.16,"sentiment":"neutral","sentiment_score":-0.08603812671369976},{"text":"But but I remember that we yeah.","start":121.54,"end":124.26,"sentiment":"neutral","sentiment_score":0.005300623231700489},{"text":"So I connected with the number one and the one with the, like if you have, like, a modem or something with the, like, Ligham modem or something.","start":124.26,"end":136.115,"sentiment":"neutral","sentiment_score":0.026262576824852397},{"text":"Yeah.","start":136.115,"end":136.35501,"sentiment":"neutral","sentiment_score":0.032979145646095276},{"text":"So we connected with that and number one.","start":136.35501,"end":139.095,"sentiment":"neutral","sentiment_score":0.03376600332558155}],"sentiment":"neutral","sentiment_score":0.005683406519721139,"num_words":53,"start":116.615,"end":139.095},{"sentences":[{"text":"Yeah.","start":139.55501,"end":140.05501,"sentiment":"neutral","sentiment_score":0.05454369634389877},{"text":"Mhmm.","start":145.55501,"end":146.05501,"sentiment":"neutral","sentiment_score":0.08644253015518188},{"text":"Yes, ma'am.","start":146.755,"end":147.655,"sentiment":"neutral","sentiment_score":0.19961681962013245},{"text":"Okay.","start":161.09999,"end":161.59999,"sentiment":"neutral","sentiment_score":-0.006541317328810692},{"text":"Okay.","start":162.7,"end":163.02,"sentiment":"neutral","sentiment_score":-0.00903580617159605}],"sentiment":"neutral","sentiment_score":0.08744045703982313,"num_words":6,"start":139.55501,"end":163.02},{"sentences":[{"text":"Okay.","start":163.02,"end":163.52,"sentiment":"neutral","sentiment_score":-0.02408771775662899},{"text":"Okay.","start":175.315,"end":175.55501,"sentiment":"neutral","sentiment_score":-0.027119871228933334},{"text":"Okay.","start":175.55501,"end":176.05501,"sentiment":"neutral","sentiment_score":-0.01373050920665264},{"text":"Okay.","start":179.69,"end":180.09,"sentiment":"neutral","sentiment_score":0.013871105387806892},{"text":"So can you send send me, like, the instruction or any details that, like, we have the problem with the Internet?","start":180.09,"end":187.37,"sentiment":"neutral","sentiment_score":0.006251742797238486}],"sentiment":"neutral","sentiment_score":0.0032087842375040053,"num_words":25,"start":163.02,"end":187.37},{"sentences":[{"text":"So I will double check it when I get home because I'm at work right now, and I will reply you back.","start":187.37,"end":193.07,"sentiment":"neutral","sentiment_score":0.0487983568825505},{"text":"Is that okay, ma'am?","start":193.185,"end":195.125,"sentiment":"neutral","sentiment_score":0.12298661656677723},{"text":"Yeah.","start":195.665,"end":195.985,"sentiment":"neutral","sentiment_score":0.14094090461730957},{"text":"Okay.","start":195.985,"end":196.485,"sentiment":"neutral","sentiment_score":0.19434699416160583},{"text":"Thank you.","start":196.545,"end":197.36499,"sentiment":"neutral","sentiment_score":0.2968023791909218}],"sentiment":"neutral","sentiment_score":0.08314676582813263,"num_words":30,"start":187.37,"end":197.36499},{"sentences":[{"text":"Okay.","start":199.58499,"end":199.985,"sentiment":"neutral","sentiment_score":0.2605035901069641},{"text":"Thank you.","start":199.985,"end":200.465,"sentiment":"positive","sentiment_score":0.45386143028736115},{"text":"Thank you for your support.","start":200.465,"end":201.685,"sentiment":"positive","sentiment_score":0.5814406394958496}],"sentiment":"positive","sentiment_score":0.5094287060201168,"num_words":8,"start":199.58499,"end":201.685}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello?\n\nChannel 0: Yes. Hello. Good morning. This is Maureen from Erto tech support.\n\nChannel 1: Sorry.\n\nChannel 0: Am I speaking am I speaking with Mark?\n\nChannel 1: Yes. Yep. I am. Yeah.\n\nChannel 0: Yeah. Yeah. I\n\nChannel 1: Okay.\n\nChannel 0: just wanted to check-in regarding your Internet service because upon checking\n\nChannel 1: Hello?\n\nChannel 0: Yes. Hello. This is Maureen from Airtel Australia. Just wanted to check-in regarding your Internet service, because upon\n\nChannel 1: Oh,\n\nChannel 0: checking\n\nChannel 1: yeah.\n\nChannel 0: here, it's still offline. Yeah?\n\nChannel 1: Oh, yeah. Yeah. Yeah. So we've done everything following the instructions, but Internet is not working. It's still not working.\n\nSo we don't have any signal. We still have, like, the signal that up to Wi Fi, but we don't have, like, you know, the Internet. So we cannot, like, have it on or search web or something. So you did do you understand what I mean? Yeah.\n\nYeah.\n\nChannel 0: Mhmm. Yeah. But is the router connected with the entity box already?\n\nChannel 1: Yeah. So we we've done, like, everything following the instruction, everything, but we still don't have the the the Internet. So\n\nChannel 0: Yeah. Okay.\n\nChannel 1: I don't\n\nChannel 0: So\n\nChannel 1: yep.\n\nChannel 0: just to confirm, is the router connected at the NTT box? The\n\nChannel 1: Yeah.\n\nChannel 0: box mounted on your wall?\n\nChannel 1: Mhmm.\n\nChannel 0: Yeah. On what port on your router?\n\nChannel 1: So we have a number one.\n\nChannel 0: Mhmm.\n\nChannel 1: Yeah. So they\n\nChannel 0: It's\n\nChannel 1: they just\n\nChannel 0: is\n\nChannel 1: yeah.\n\nChannel 0: there\n\nChannel 1: They just\n\nChannel 0: a\n\nChannel 1: show\n\nChannel 0: WAN port?\n\nChannel 1: you know\n\nChannel 0: Says\n\nChannel 1: what?\n\nChannel 0: w\n\nChannel 1: Because\n\nChannel 0: a\n\nChannel 1: I'm\n\nChannel 0: n n.\n\nChannel 1: because I'm not I'm not home, so I'm at work. So I don't know, like, what exactly it's called. But but I\n\nChannel 0: Okay.\n\nChannel 1: remember that we yeah. So I connected with the number one and the one with the, like if you have, like, a modem or something with the, like, Ligham modem or something. Yeah. So we connected with that and number one. Yeah.\n\nChannel 0: Okay. I see. So I send you an email just\n\nChannel 1: Mhmm.\n\nChannel 0: now\n\nChannel 1: Yes, ma'am.\n\nChannel 0: confirming the PPPoE username and password. Yeah. Is it okay if you double check it? Is the credentials, sir, at entered exactly what's on my email?\n\nChannel 1: Okay. Okay.\n\nChannel 0: Because\n\nChannel 1: Okay.\n\nChannel 0: I think, yeah, I think this is preventing you from connecting with the Internet. The router has the wrong credentials. Our team entered the wrong credentials. So first to check yeah. Kindly\n\nChannel 1: Okay. Okay.\n\nChannel 0: enter the correct credentials to the router's interface.\n\nChannel 1: Okay. So can you send send me, like, the instruction or any details that, like, we have the problem with the Internet? So I will double check it when I get home because I'm at work right now, and I will reply you back. Is that okay, ma'am?\n\nChannel 0: Yeah. Sure.\n\nChannel 1: Yeah. Okay.\n\nChannel 0: Please give\n\nChannel 1: Thank\n\nChannel 0: us\n\nChannel 1: you.\n\nChannel 0: a callback then if you run into any issues.\n\nChannel 1: Okay. Thank you. Thank you for your support.\n\nChannel 0: Okay. Yeah. You're welcome. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":1.5999999,"end":2.1,"sentiment":"neutral","sentiment_score":0.012870224192738531}],"sentiment":"neutral","sentiment_score":0.012870224192738531,"channel":1,"num_words":1,"start":1.5999999,"end":2.1},{"sentences":[{"text":"Yes.","start":2.72,"end":2.96,"sentiment":"neutral","sentiment_score":0.06005960330367088},{"text":"Hello.","start":2.96,"end":3.4399998,"sentiment":"neutral","sentiment_score":0.08874235302209854},{"text":"Good morning.","start":3.76,"end":4.24,"sentiment":"neutral","sentiment_score":0.31985463201999664},{"text":"This is Maureen from Erto tech support.","start":4.24,"end":6.58,"sentiment":"neutral","sentiment_score":0.19420802806104934}],"sentiment":"neutral","sentiment_score":0.1952697651630098,"channel":0,"num_words":11,"start":2.72,"end":6.58},{"sentences":[{"text":"Sorry.","start":7.6,"end":8.1,"sentiment":"neutral","sentiment_score":0.005876266397535801}],"sentiment":"neutral","sentiment_score":0.005876266397535801,"channel":1,"num_words":1,"start":7.6,"end":8.1},{"sentences":[{"text":"Am I speaking am I speaking with Mark?","start":8.559999,"end":11.46,"sentiment":"neutral","sentiment_score":-0.00914066657423973}],"sentiment":"neutral","sentiment_score":-0.00914066657423973,"channel":0,"num_words":8,"start":8.559999,"end":11.46},{"sentences":[{"text":"Yes.","start":12.0,"end":12.5,"sentiment":"neutral","sentiment_score":0.028050296008586884},{"text":"Yep.","start":12.559999,"end":12.88,"sentiment":"neutral","sentiment_score":0.032205674797296524},{"text":"I am.","start":12.88,"end":13.28,"sentiment":"neutral","sentiment_score":0.04292219132184982},{"text":"Yeah.","start":13.28,"end":13.78,"sentiment":"neutral","sentiment_score":0.03900710493326187}],"sentiment":"neutral","sentiment_score":0.037021491676568985,"channel":1,"num_words":5,"start":12.0,"end":13.78},{"sentences":[{"text":"Yeah.","start":13.684999,"end":14.184999,"sentiment":"neutral","sentiment_score":0.034966129809617996},{"text":"Yeah.","start":14.325,"end":14.485,"sentiment":"neutral","sentiment_score":0.03460431098937988},{"text":"I","start":14.485,"end":14.6449995,"sentiment":"neutral","sentiment_score":0.03276820480823517}],"sentiment":"neutral","sentiment_score":0.03411288186907768,"channel":0,"num_words":3,"start":13.684999,"end":14.6449995},{"sentences":[{"text":"Okay.","start":14.559999,"end":15.059999,"sentiment":"neutral","sentiment_score":0.03127417713403702}],"sentiment":"neutral","sentiment_score":0.03127417713403702,"channel":1,"num_words":1,"start":14.559999,"end":15.059999},{"sentences":[{"text":"just wanted to check-in regarding your Internet service because upon checking","start":14.6449995,"end":19.385,"sentiment":"neutral","sentiment_score":0.026340034875002773}],"sentiment":"neutral","sentiment_score":0.026340034875002773,"channel":0,"num_words":11,"start":14.6449995,"end":19.385},{"sentences":[{"text":"Hello?","start":22.0425,"end":22.5425,"sentiment":"neutral","sentiment_score":0.0231857318431139}],"sentiment":"neutral","sentiment_score":0.0231857318431139,"channel":1,"num_words":1,"start":22.0425,"end":22.5425},{"sentences":[{"text":"Yes.","start":29.63,"end":29.789999,"sentiment":"neutral","sentiment_score":0.03123456984758377},{"text":"Hello.","start":29.789999,"end":30.289999,"sentiment":"neutral","sentiment_score":0.03253747522830963},{"text":"This is Maureen from Airtel Australia.","start":30.51,"end":32.77,"sentiment":"neutral","sentiment_score":0.0608831470211347},{"text":"Just wanted to check-in regarding your Internet service, because upon","start":33.629997,"end":37.629997,"sentiment":"neutral","sentiment_score":0.026825413480401038}],"sentiment":"neutral","sentiment_score":0.03874028122259511,"channel":0,"num_words":18,"start":29.63,"end":37.629997},{"sentences":[{"text":"Oh,","start":37.59,"end":37.829998,"sentiment":"neutral","sentiment_score":-0.06323332339525223}],"sentiment":"neutral","sentiment_score":-0.06323332339525223,"channel":1,"num_words":1,"start":37.59,"end":37.829998},{"sentences":[{"text":"checking","start":37.629997,"end":37.949997,"sentiment":"neutral","sentiment_score":-0.04400476813316345}],"sentiment":"neutral","sentiment_score":-0.04400476813316345,"channel":0,"num_words":1,"start":37.629997,"end":37.949997},{"sentences":[{"text":"yeah.","start":37.829998,"end":38.329998,"sentiment":"neutral","sentiment_score":-0.0792652890086174}],"sentiment":"neutral","sentiment_score":-0.0792652890086174,"channel":1,"num_words":1,"start":37.829998,"end":38.329998},{"sentences":[{"text":"here, it's still offline.","start":37.949997,"end":39.309998,"sentiment":"neutral","sentiment_score":-0.11621630750596523},{"text":"Yeah?","start":39.309998,"end":39.809998,"sentiment":"neutral","sentiment_score":-0.07702310383319855}],"sentiment":"neutral","sentiment_score":-0.10837766677141189,"channel":0,"num_words":5,"start":37.949997,"end":39.809998},{"sentences":[{"text":"Oh, yeah.","start":41.19,"end":41.43,"sentiment":"neutral","sentiment_score":-0.09108361601829529},{"text":"Yeah.","start":41.43,"end":41.59,"sentiment":"neutral","sentiment_score":-0.054195694625377655},{"text":"Yeah.","start":41.59,"end":41.91,"sentiment":"neutral","sentiment_score":-0.08753585070371628},{"text":"So we've done everything following the instructions, but Internet is not working.","start":41.91,"end":47.505,"sentiment":"neutral","sentiment_score":-0.2810232825577259},{"text":"It's still not working.","start":47.505,"end":48.485,"sentiment":"negative","sentiment_score":-0.4112909734249115}],"sentiment":"neutral","sentiment_score":-0.26706710308790205,"channel":1,"num_words":20,"start":41.19,"end":48.485},{"sentences":[{"text":"So we don't have any signal.","start":48.625,"end":50.705,"sentiment":"negative","sentiment_score":-0.38467397292455036},{"text":"We still have, like, the signal that up to Wi Fi, but we don't have, like, you know, the Internet.","start":50.705,"end":58.405,"sentiment":"neutral","sentiment_score":-0.28362940400838854},{"text":"So we cannot, like, have it on or search web or something.","start":58.62,"end":64.299995,"sentiment":"negative","sentiment_score":-0.33828574419021606},{"text":"So you did do you understand what I mean?","start":64.299995,"end":66.22,"sentiment":"neutral","sentiment_score":-0.11866768449544907},{"text":"Yeah.","start":66.22,"end":66.54,"sentiment":"neutral","sentiment_score":-0.04750816151499748}],"sentiment":"neutral","sentiment_score":-0.2740745452077438,"channel":1,"num_words":48,"start":48.625,"end":66.54},{"sentences":[{"text":"Yeah.","start":66.54,"end":67.04,"sentiment":"neutral","sentiment_score":-0.02724647521972656}],"sentiment":"neutral","sentiment_score":-0.02724647521972656,"channel":1,"num_words":1,"start":66.54,"end":67.04},{"sentences":[{"text":"Mhmm.","start":66.76,"end":66.92,"sentiment":"neutral","sentiment_score":-0.015776026993989944},{"text":"Yeah.","start":66.92,"end":67.42,"sentiment":"neutral","sentiment_score":-0.008605169132351875},{"text":"But is the router connected with the entity box already?","start":67.64,"end":71.82,"sentiment":"neutral","sentiment_score":-0.036855668760836124}],"sentiment":"neutral","sentiment_score":-0.032744823644558586,"channel":0,"num_words":12,"start":66.76,"end":71.82},{"sentences":[{"text":"Yeah.","start":73.995,"end":74.235,"sentiment":"neutral","sentiment_score":-0.06815090775489807},{"text":"So we we've done, like, everything following the instruction, everything, but we still don't have the the the Internet.","start":74.235,"end":82.095,"sentiment":"neutral","sentiment_score":-0.13971927742424764},{"text":"So","start":83.115,"end":83.615,"sentiment":"neutral","sentiment_score":-0.05819469690322876}],"sentiment":"neutral","sentiment_score":-0.132429136938992,"channel":1,"num_words":21,"start":73.995,"end":83.615},{"sentences":[{"text":"Yeah.","start":83.305,"end":83.465004,"sentiment":"neutral","sentiment_score":-0.04370381683111191},{"text":"Okay.","start":83.465004,"end":83.965004,"sentiment":"neutral","sentiment_score":-0.05623053014278412}],"sentiment":"neutral","sentiment_score":-0.04996717348694801,"channel":0,"num_words":2,"start":83.305,"end":83.965004},{"sentences":[{"text":"I don't","start":83.755,"end":84.155,"sentiment":"neutral","sentiment_score":-0.10204225778579712}],"sentiment":"neutral","sentiment_score":-0.10204225778579712,"channel":1,"num_words":2,"start":83.755,"end":84.155},{"sentences":[{"text":"So","start":84.425,"end":84.925,"sentiment":"neutral","sentiment_score":-0.06596295535564423}],"sentiment":"neutral","sentiment_score":-0.06596295535564423,"channel":0,"num_words":1,"start":84.425,"end":84.925},{"sentences":[{"text":"yep.","start":84.635,"end":85.135,"sentiment":"neutral","sentiment_score":-0.0721784457564354}],"sentiment":"neutral","sentiment_score":-0.0721784457564354,"channel":1,"num_words":1,"start":84.635,"end":85.135},{"sentences":[{"text":"just to confirm, is the router connected at the NTT box?","start":86.630005,"end":90.89,"sentiment":"neutral","sentiment_score":-0.03451614894650199},{"text":"The","start":91.270004,"end":91.51,"sentiment":"neutral","sentiment_score":-0.024152135476469994}],"sentiment":"neutral","sentiment_score":-0.03365248115733266,"channel":0,"num_words":12,"start":86.630005,"end":91.51},{"sentences":[{"text":"Yeah.","start":91.409996,"end":91.909996,"sentiment":"neutral","sentiment_score":-0.015634890645742416}],"sentiment":"neutral","sentiment_score":-0.015634890645742416,"channel":1,"num_words":1,"start":91.409996,"end":91.909996},{"sentences":[{"text":"box mounted on your wall?","start":91.51,"end":93.21,"sentiment":"neutral","sentiment_score":-0.01833951845765114}],"sentiment":"neutral","sentiment_score":-0.01833951845765114,"channel":0,"num_words":5,"start":91.51,"end":93.21},{"sentences":[{"text":"Mhmm.","start":93.649994,"end":94.149994,"sentiment":"neutral","sentiment_score":-0.014531921595335008}],"sentiment":"neutral","sentiment_score":-0.014531921595335008,"channel":1,"num_words":1,"start":93.649994,"end":94.149994},{"sentences":[{"text":"Yeah.","start":95.11,"end":95.61,"sentiment":"neutral","sentiment_score":-0.011042892932891846},{"text":"On what port on your router?","start":95.75,"end":97.93,"sentiment":"neutral","sentiment_score":-0.02516913165648778}],"sentiment":"neutral","sentiment_score":-0.023151097553116933,"channel":0,"num_words":7,"start":95.11,"end":97.93},{"sentences":[{"text":"So we have a number one.","start":99.97,"end":101.509995,"sentiment":"neutral","sentiment_score":-0.009071323865403732}],"sentiment":"neutral","sentiment_score":-0.009071323865403732,"channel":1,"num_words":6,"start":99.97,"end":101.509995},{"sentences":[{"text":"Mhmm.","start":102.145,"end":102.645,"sentiment":"neutral","sentiment_score":-0.009099194779992104}],"sentiment":"neutral","sentiment_score":-0.009099194779992104,"channel":0,"num_words":1,"start":102.145,"end":102.645},{"sentences":[{"text":"Yeah.","start":103.895,"end":104.395,"sentiment":"neutral","sentiment_score":-0.005260352045297623},{"text":"So they","start":104.454994,"end":104.935,"sentiment":"neutral","sentiment_score":-0.017502011731266975}],"sentiment":"neutral","sentiment_score":-0.013421458502610525,"channel":1,"num_words":3,"start":103.895,"end":104.935},{"sentences":[{"text":"It's","start":104.704994,"end":105.185,"sentiment":"neutral","sentiment_score":-0.022051041945815086}],"sentiment":"neutral","sentiment_score":-0.022051041945815086,"channel":0,"num_words":1,"start":104.704994,"end":105.185},{"sentences":[{"text":"they just","start":104.935,"end":105.335,"sentiment":"neutral","sentiment_score":-0.028271691873669624}],"sentiment":"neutral","sentiment_score":-0.028271691873669624,"channel":1,"num_words":2,"start":104.935,"end":105.335},{"sentences":[{"text":"is","start":105.345,"end":105.585,"sentiment":"neutral","sentiment_score":-0.018090616911649704}],"sentiment":"neutral","sentiment_score":-0.018090616911649704,"channel":0,"num_words":1,"start":105.345,"end":105.585},{"sentences":[{"text":"yeah.","start":105.494995,"end":105.814995,"sentiment":"neutral","sentiment_score":-0.02101842314004898}],"sentiment":"neutral","sentiment_score":-0.02101842314004898,"channel":1,"num_words":1,"start":105.494995,"end":105.814995},{"sentences":[{"text":"there","start":105.585,"end":106.064995,"sentiment":"neutral","sentiment_score":-0.023666780441999435}],"sentiment":"neutral","sentiment_score":-0.023666780441999435,"channel":0,"num_words":1,"start":105.585,"end":106.064995},{"sentences":[{"text":"They just","start":105.814995,"end":106.215,"sentiment":"neutral","sentiment_score":-0.04045813903212547}],"sentiment":"neutral","sentiment_score":-0.04045813903212547,"channel":1,"num_words":2,"start":105.814995,"end":106.215},{"sentences":[{"text":"a","start":106.064995,"end":106.225,"sentiment":"neutral","sentiment_score":-0.027042333036661148}],"sentiment":"neutral","sentiment_score":-0.027042333036661148,"channel":0,"num_words":1,"start":106.064995,"end":106.225},{"sentences":[{"text":"show","start":106.215,"end":106.715,"sentiment":"neutral","sentiment_score":-0.03838455677032471}],"sentiment":"neutral","sentiment_score":-0.03838455677032471,"channel":1,"num_words":1,"start":106.215,"end":106.715},{"sentences":[{"text":"WAN port?","start":106.225,"end":107.604996,"sentiment":"neutral","sentiment_score":-0.031824021600186825}],"sentiment":"neutral","sentiment_score":-0.031824021600186825,"channel":0,"num_words":2,"start":106.225,"end":107.604996},{"sentences":[{"text":"you know","start":111.335,"end":111.735,"sentiment":"neutral","sentiment_score":-0.031044522300362587}],"sentiment":"neutral","sentiment_score":-0.031044522300362587,"channel":1,"num_words":2,"start":111.335,"end":111.735},{"sentences":[{"text":"Says","start":111.72,"end":112.04,"sentiment":"neutral","sentiment_score":-0.03160465881228447}],"sentiment":"neutral","sentiment_score":-0.03160465881228447,"channel":0,"num_words":1,"start":111.72,"end":112.04},{"sentences":[{"text":"what?","start":111.735,"end":112.134995,"sentiment":"neutral","sentiment_score":-0.026332523673772812}],"sentiment":"neutral","sentiment_score":-0.026332523673772812,"channel":1,"num_words":1,"start":111.735,"end":112.134995},{"sentences":[{"text":"w","start":112.04,"end":112.520004,"sentiment":"neutral","sentiment_score":-0.00988134741783142}],"sentiment":"neutral","sentiment_score":-0.00988134741783142,"channel":0,"num_words":1,"start":112.04,"end":112.520004},{"sentences":[{"text":"Because","start":112.134995,"end":112.615,"sentiment":"neutral","sentiment_score":-0.0251573845744133}],"sentiment":"neutral","sentiment_score":-0.0251573845744133,"channel":1,"num_words":1,"start":112.134995,"end":112.615},{"sentences":[{"text":"a","start":112.520004,"end":112.76,"sentiment":"neutral","sentiment_score":-0.022822875529527664}],"sentiment":"neutral","sentiment_score":-0.022822875529527664,"channel":0,"num_words":1,"start":112.520004,"end":112.76},{"sentences":[{"text":"I'm","start":112.615,"end":113.115,"sentiment":"neutral","sentiment_score":-0.032349392771720886}],"sentiment":"neutral","sentiment_score":-0.032349392771720886,"channel":1,"num_words":1,"start":112.615,"end":113.115},{"sentences":[{"text":"n n.","start":112.76,"end":113.5,"sentiment":"neutral","sentiment_score":-0.026580994948744774}],"sentiment":"neutral","sentiment_score":-0.026580994948744774,"channel":0,"num_words":2,"start":112.76,"end":113.5},{"sentences":[{"text":"because I'm not I'm not home, so I'm at work.","start":113.655,"end":116.615,"sentiment":"neutral","sentiment_score":-0.1035600546747446},{"text":"So I don't know, like, what exactly it's called.","start":116.615,"end":121.16,"sentiment":"neutral","sentiment_score":-0.08603812671369976},{"text":"But but I","start":121.54,"end":122.42,"sentiment":"neutral","sentiment_score":-0.02484434408446153}],"sentiment":"neutral","sentiment_score":-0.08565803270109675,"channel":1,"num_words":22,"start":113.655,"end":122.42},{"sentences":[{"text":"Okay.","start":122.36,"end":122.86,"sentiment":"neutral","sentiment_score":0.016122987493872643}],"sentiment":"neutral","sentiment_score":0.016122987493872643,"channel":0,"num_words":1,"start":122.36,"end":122.86},{"sentences":[{"text":"remember that we yeah.","start":122.42,"end":124.26,"sentiment":"neutral","sentiment_score":0.027909348718822002},{"text":"So I connected with the number one and the one with the, like if you have, like, a modem or something with the, like, Ligham modem or something.","start":124.26,"end":136.115,"sentiment":"neutral","sentiment_score":0.026262576824852397},{"text":"Yeah.","start":136.115,"end":136.35501,"sentiment":"neutral","sentiment_score":0.032979145646095276},{"text":"So we connected with that and number one.","start":136.35501,"end":139.095,"sentiment":"neutral","sentiment_score":0.03376600332558155},{"text":"Yeah.","start":139.55501,"end":140.05501,"sentiment":"neutral","sentiment_score":0.05454369634389877}],"sentiment":"neutral","sentiment_score":0.028681914632519085,"channel":1,"num_words":42,"start":122.42,"end":140.05501},{"sentences":[{"text":"Okay.","start":140.29999,"end":140.54,"sentiment":"neutral","sentiment_score":0.07198326289653778},{"text":"I see.","start":140.54,"end":141.2,"sentiment":"neutral","sentiment_score":0.07499317079782486},{"text":"So I send you an email just","start":141.26,"end":145.57999,"sentiment":"neutral","sentiment_score":0.1103488951921463}],"sentiment":"neutral","sentiment_score":0.09944118708372116,"channel":0,"num_words":10,"start":140.29999,"end":145.57999},{"sentences":[{"text":"Mhmm.","start":145.55501,"end":146.05501,"sentiment":"neutral","sentiment_score":0.08644253015518188}],"sentiment":"neutral","sentiment_score":0.08644253015518188,"channel":1,"num_words":1,"start":145.55501,"end":146.05501},{"sentences":[{"text":"now","start":145.57999,"end":146.07999,"sentiment":"neutral","sentiment_score":0.1197228953242302}],"sentiment":"neutral","sentiment_score":0.1197228953242302,"channel":0,"num_words":1,"start":145.57999,"end":146.07999},{"sentences":[{"text":"Yes, ma'am.","start":146.755,"end":147.655,"sentiment":"neutral","sentiment_score":0.19961681962013245}],"sentiment":"neutral","sentiment_score":0.19961681962013245,"channel":1,"num_words":2,"start":146.755,"end":147.655},{"sentences":[{"text":"confirming the PPPoE username and password.","start":147.5,"end":150.56,"sentiment":"neutral","sentiment_score":0.1538040911157926},{"text":"Yeah.","start":152.475,"end":152.715,"sentiment":"neutral","sentiment_score":0.08726342767477036},{"text":"Is it okay if you double check it?","start":152.715,"end":154.975,"sentiment":"neutral","sentiment_score":0.07954933540895581},{"text":"Is the credentials, sir, at entered exactly what's on my email?","start":155.27501,"end":161.13501,"sentiment":"neutral","sentiment_score":0.0015178238126364622}],"sentiment":"neutral","sentiment_score":0.06396841229154514,"channel":0,"num_words":26,"start":147.5,"end":161.13501},{"sentences":[{"text":"Okay.","start":161.09999,"end":161.59999,"sentiment":"neutral","sentiment_score":-0.006541317328810692},{"text":"Okay.","start":162.7,"end":163.02,"sentiment":"neutral","sentiment_score":-0.00903580617159605}],"sentiment":"neutral","sentiment_score":-0.007788561750203371,"channel":1,"num_words":2,"start":161.09999,"end":163.02},{"sentences":[{"text":"Because","start":162.955,"end":163.35501,"sentiment":"neutral","sentiment_score":-0.02119098044931889}],"sentiment":"neutral","sentiment_score":-0.02119098044931889,"channel":0,"num_words":1,"start":162.955,"end":163.35501},{"sentences":[{"text":"Okay.","start":163.02,"end":163.52,"sentiment":"neutral","sentiment_score":-0.02408771775662899}],"sentiment":"neutral","sentiment_score":-0.02408771775662899,"channel":1,"num_words":1,"start":163.02,"end":163.52},{"sentences":[{"text":"I think, yeah, I think this is preventing you from connecting with the Internet.","start":163.35501,"end":167.73,"sentiment":"neutral","sentiment_score":-0.1796564127185515},{"text":"The router has the wrong credentials.","start":168.03,"end":169.81,"sentiment":"negative","sentiment_score":-0.4160243223110835},{"text":"Our team entered the wrong credentials.","start":170.19,"end":172.37,"sentiment":"neutral","sentiment_score":-0.2949567387501399},{"text":"So first to check yeah.","start":173.15001,"end":175.17,"sentiment":"neutral","sentiment_score":-0.12161779403686523},{"text":"Kindly","start":175.31,"end":175.81,"sentiment":"neutral","sentiment_score":-0.027345597743988037}],"sentiment":"neutral","sentiment_score":-0.23176595976110548,"channel":0,"num_words":32,"start":163.35501,"end":175.81},{"sentences":[{"text":"Okay.","start":175.315,"end":175.55501,"sentiment":"neutral","sentiment_score":-0.027119871228933334},{"text":"Okay.","start":175.55501,"end":176.05501,"sentiment":"neutral","sentiment_score":-0.01373050920665264}],"sentiment":"neutral","sentiment_score":-0.020425190217792988,"channel":1,"num_words":2,"start":175.315,"end":176.05501},{"sentences":[{"text":"enter the correct credentials to the router's interface.","start":175.87,"end":179.07501,"sentiment":"neutral","sentiment_score":-0.023949077585712075}],"sentiment":"neutral","sentiment_score":-0.023949077585712075,"channel":0,"num_words":8,"start":175.87,"end":179.07501},{"sentences":[{"text":"Okay.","start":179.69,"end":180.09,"sentiment":"neutral","sentiment_score":0.013871105387806892},{"text":"So can you send send me, like, the instruction or any details that, like, we have the problem with the Internet?","start":180.09,"end":187.37,"sentiment":"neutral","sentiment_score":0.006251742797238486},{"text":"So I will double check it when I get home because I'm at work right now, and I will reply you back.","start":187.37,"end":193.07,"sentiment":"neutral","sentiment_score":0.0487983568825505},{"text":"Is that okay, ma'am?","start":193.185,"end":195.125,"sentiment":"neutral","sentiment_score":0.12298661656677723}],"sentiment":"neutral","sentiment_score":0.035638917121104896,"channel":1,"num_words":48,"start":179.69,"end":195.125},{"sentences":[{"text":"Yeah.","start":194.81,"end":195.21,"sentiment":"neutral","sentiment_score":0.1067267805337906},{"text":"Sure.","start":195.21,"end":195.71,"sentiment":"neutral","sentiment_score":0.16321100294589996}],"sentiment":"neutral","sentiment_score":0.13496889173984528,"channel":0,"num_words":2,"start":194.81,"end":195.71},{"sentences":[{"text":"Yeah.","start":195.665,"end":195.985,"sentiment":"neutral","sentiment_score":0.14094090461730957},{"text":"Okay.","start":195.985,"end":196.485,"sentiment":"neutral","sentiment_score":0.19434699416160583}],"sentiment":"neutral","sentiment_score":0.1676439493894577,"channel":1,"num_words":2,"start":195.665,"end":196.485},{"sentences":[{"text":"Please give","start":196.09001,"end":196.65001,"sentiment":"neutral","sentiment_score":0.19758675247430801}],"sentiment":"neutral","sentiment_score":0.19758675247430801,"channel":0,"num_words":2,"start":196.09001,"end":196.65001},{"sentences":[{"text":"Thank","start":196.545,"end":196.86499,"sentiment":"neutral","sentiment_score":0.24373416602611545}],"sentiment":"neutral","sentiment_score":0.24373416602611545,"channel":1,"num_words":1,"start":196.545,"end":196.86499},{"sentences":[{"text":"us","start":196.65001,"end":196.89,"sentiment":"positive","sentiment_score":0.40446314215660095}],"sentiment":"positive","sentiment_score":0.40446314215660095,"channel":0,"num_words":1,"start":196.65001,"end":196.89},{"sentences":[{"text":"you.","start":196.86499,"end":197.36499,"sentiment":"positive","sentiment_score":0.34987059235572815}],"sentiment":"positive","sentiment_score":0.34987059235572815,"channel":1,"num_words":1,"start":196.86499,"end":197.36499},{"sentences":[{"text":"a callback then if you run into any issues.","start":196.89,"end":199.07687,"sentiment":"neutral","sentiment_score":0.15712537616491318}],"sentiment":"neutral","sentiment_score":0.15712537616491318,"channel":0,"num_words":9,"start":196.89,"end":199.07687},{"sentences":[{"text":"Okay.","start":199.58499,"end":199.985,"sentiment":"neutral","sentiment_score":0.2605035901069641},{"text":"Thank you.","start":199.985,"end":200.465,"sentiment":"positive","sentiment_score":0.45386143028736115},{"text":"Thank you for your support.","start":200.465,"end":201.685,"sentiment":"positive","sentiment_score":0.5814406394958496}],"sentiment":"positive","sentiment_score":0.5094287060201168,"channel":1,"num_words":8,"start":199.58499,"end":201.685},{"sentences":[{"text":"Okay.","start":201.63687,"end":202.11687,"sentiment":"neutral","sentiment_score":0.27931326627731323},{"text":"Yeah.","start":202.11687,"end":202.43687,"sentiment":"neutral","sentiment_score":0.13375933468341827},{"text":"You're welcome.","start":202.43687,"end":203.15688,"sentiment":"positive","sentiment_score":0.7498280704021454},{"text":"Bye.","start":203.15688,"end":203.65688,"sentiment":"neutral","sentiment_score":-0.08481352031230927}],"sentiment":"positive","sentiment_score":0.3655830442905426,"channel":0,"num_words":5,"start":201.63687,"end":203.65688}]},"summary":{"result":"success","short":"A representative from Erto tech support calls a customer named Mark to check if his internet service is still offline. The representative confirms that the internet is not working and asks Mark to check his router and modem. They discuss the issue and the representative promises to double-check the credentials. The call ends with the representative asking Mark to call back if he runs into any issues."},"intents":{"segments":[{"text":"just wanted to check-in regarding your Internet service because upon checking Hello? Yes. Hello.","start_word":30,"end_word":43,"intents":[{"intent":"Check-in","confidence_score":0.41981703}]},{"text":"But is the router connected with the entity box already? Yeah. So we we've done, like, everything following the instruction, everything, but we still don't have the the the Internet. So Yeah. Okay. I don't So yep. just to confirm, is the router connected at the NTT box? The Yeah.","start_word":139,"end_word":188,"intents":[{"intent":"Connect router at ntt box","confidence_score":0.0011314118}]},{"text":"The router has the wrong credentials. Our team entered the wrong credentials. So first to check yeah. Kindly Okay. Okay. enter the correct credentials to the router's interface. Okay.","start_word":357,"end_word":385,"intents":[{"intent":"Confirm router details","confidence_score":0.004688105}]}]},"sentiments":{"segments":[{"text":"Hello? Yes. Hello. Good morning. This is Maureen from Erto tech support. Sorry. Am I speaking am I speaking with Mark? Yes. Yep. I am. Yeah. Yeah. Yeah. I Okay. just wanted to check-in regarding your Internet service because upon checking Hello? Yes. Hello. This is Maureen from Airtel Australia. Just wanted to check-in regarding your Internet service, because upon Oh, checking yeah. here, it's still offline. Yeah? Oh, yeah. Yeah. Yeah. So we've done everything following the instructions, but Internet is not working.","start_word":0,"end_word":83,"sentiment":"neutral","sentiment_score":-0.006522784940898418},{"text":"It's still not working. So we don't have any signal.","start_word":84,"end_word":93,"sentiment":"negative","sentiment_score":-0.39412185549736023},{"text":"We still have, like, the signal that up to Wi Fi, but we don't have, like, you know, the Internet.","start_word":94,"end_word":113,"sentiment":"neutral","sentiment_score":-0.2902038097381592},{"text":"So we cannot, like, have it on or search web or something.","start_word":114,"end_word":125,"sentiment":"negative","sentiment_score":-0.3401975929737091},{"text":"So you did do you understand what I mean? Yeah. Yeah. Mhmm. Yeah. But is the router connected with the entity box already? Yeah. So we we've done, like, everything following the instruction, everything, but we still don't have the the the Internet. So Yeah. Okay. I don't So yep. just to confirm, is the router connected at the NTT box? The Yeah. box mounted on your wall? Mhmm. Yeah. On what port on your router? So we have a number one. Mhmm. Yeah. So they It's they just is yeah. there They just a show WAN port? you know Says what? w Because a I'm n n. because I'm not I'm not home, so I'm at work. So I don't know, like, what exactly it's called. But but I Okay. remember that we yeah. So I connected with the number one and the one with the, like if you have, like, a modem or something with the, like, Ligham modem or something. Yeah. So we connected with that and number one. Yeah. Okay. I see. So I send you an email just Mhmm. now Yes, ma'am. confirming the PPPoE username and password. Yeah. Is it okay if you double check it? Is the credentials, sir, at entered exactly what's on my email? Okay. Okay. Because Okay. I think, yeah, I think this is preventing you from connecting with the Internet.","start_word":126,"end_word":356,"sentiment":"neutral","sentiment_score":-0.023718287113013787},{"text":"The router has the wrong credentials.","start_word":357,"end_word":362,"sentiment":"negative","sentiment_score":-0.4133939445018768},{"text":"Our team entered the wrong credentials. So first to check yeah. Kindly Okay. Okay. enter the correct credentials to the router's interface. Okay. So can you send send me, like, the instruction or any details that, like, we have the problem with the Internet? So I will double check it when I get home because I'm at work right now, and I will reply you back. Is that okay, ma'am? Yeah. Sure. Yeah. Okay. Please give Thank us you. a callback then if you run into any issues. Okay.","start_word":363,"end_word":451,"sentiment":"neutral","sentiment_score":0.04185762256383896},{"text":"Thank you. Thank you for your support.","start_word":452,"end_word":458,"sentiment":"positive","sentiment_score":0.5345976948738098},{"text":"Okay. Yeah.","start_word":459,"end_word":460,"sentiment":"neutral","sentiment_score":0.24014678597450256},{"text":"You're welcome. Bye.","start_word":461,"end_word":463,"sentiment":"positive","sentiment_score":0.6542535424232483}],"average":{"sentiment":"neutral","sentiment_score":-0.02250055558065659}}}}