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Andrew.","start":12.48,"end":14.0199995,"sentiment":"neutral","sentiment_score":0.01554681803099811},{"text":"Have I caught you","start":14.16,"end":14.96,"sentiment":"neutral","sentiment_score":-0.01994185894727707}],"sentiment":"neutral","sentiment_score":-0.004058555606752634,"channel":0,"num_words":10,"start":11.92,"end":14.96},{"sentences":[{"text":"No.","start":14.955,"end":15.455,"sentiment":"neutral","sentiment_score":-0.13771528005599976}],"sentiment":"neutral","sentiment_score":-0.13771528005599976,"channel":1,"num_words":1,"start":14.955,"end":15.455},{"sentences":[{"text":"on a bad time?","start":14.96,"end":15.94,"sentiment":"neutral","sentiment_score":-0.20136995613574982}],"sentiment":"neutral","sentiment_score":-0.20136995613574982,"channel":0,"num_words":4,"start":14.96,"end":15.94},{"sentences":[{"text":"Now is a good time.","start":16.795,"end":17.935,"sentiment":"neutral","sentiment_score":0.3302513897418976}],"sentiment":"neutral","sentiment_score":0.3302513897418976,"channel":1,"num_words":5,"start":16.795,"end":17.935},{"sentences":[{"text":"Oh, yeah.","start":19.015,"end":19.175,"sentiment":"neutral","sentiment_score":0.09947142377495766},{"text":"David, well, Vigilance AI, is actually our twenty four seven AI security analyst, and David, we have helped teams investigate every security alert in minutes","start":19.415,"end":30.475,"sentiment":"neutral","sentiment_score":0.11068672999739647}],"sentiment":"neutral","sentiment_score":0.10985596657351211,"channel":0,"num_words":27,"start":19.015,"end":30.475},{"sentences":[{"text":"I'll","start":30.65,"end":30.97,"sentiment":"neutral","sentiment_score":0.06873869895935059}],"sentiment":"neutral","sentiment_score":0.06873869895935059,"channel":1,"num_words":1,"start":30.65,"end":30.97},{"sentences":[{"text":"and 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manager","start":33.45,"end":35.45,"sentiment":"neutral","sentiment_score":-0.16691646426916124}],"sentiment":"neutral","sentiment_score":-0.16691646426916124,"channel":1,"num_words":10,"start":33.45,"end":35.45},{"sentences":[{"text":"full","start":35.41,"end":35.91,"sentiment":"neutral","sentiment_score":-0.206151083111763}],"sentiment":"neutral","sentiment_score":-0.206151083111763,"channel":0,"num_words":1,"start":35.41,"end":35.91},{"sentences":[{"text":"anymore 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mate.","start":40.85,"end":41.59,"sentiment":"neutral","sentiment_score":0.30451127886772156}],"sentiment":"neutral","sentiment_score":0.30451127886772156,"channel":0,"num_words":2,"start":40.85,"end":41.59},{"sentences":[{"text":"You too.","start":41.37,"end":42.03,"sentiment":"neutral","sentiment_score":0.09621739760041237}],"sentiment":"neutral","sentiment_score":0.09621739760041237,"channel":1,"num_words":2,"start":41.37,"end":42.03}]},"summary":{"result":"success","short":"The customer, Andrew, calls the agent, David, to discuss their company's AI security analyst and their work in the audit industry. David apologizes for a bad time and explains that he no longer works in the insurance industry. Andrew thanks David and ends the call."},"intents":{"segments":[{"text":"Sorry about that. David speaking.","start_word":3,"end_word":7,"intents":[{"intent":"Apologize","confidence_score":0.028752517}]},{"text":"David, well, Vigilance AI, is actually our twenty four seven AI security analyst, and David, we have helped teams investigate every security alert in minutes I'll and provide stop you there, mate.","start_word":30,"end_word":61,"intents":[{"intent":"Offer assistance","confidence_score":0.015665365},{"intent":"Discuss security alerts","confidence_score":0.0006539942}]}]},"sentiments":{"segments":[{"text":"Oh, hi, David? Sorry about that. David speaking. Uh-huh. Yeah. David, this is, Andrew. Have I caught you No. on a bad time?","start_word":0,"end_word":22,"sentiment":"neutral","sentiment_score":-0.07224492728710175},{"text":"Now is a good time.","start_word":23,"end_word":27,"sentiment":"positive","sentiment_score":0.33803364634513855},{"text":"Oh, yeah. David, well, Vigilance AI, is actually our twenty four seven AI security analyst, and David, we have helped teams investigate every security alert in minutes I'll and provide stop you there, mate. I no longer work in the a industry at all, and I don't I'm not an IT manager full anymore either. So audit sorry. Thank you for your trail. time, mate. Oh, I'm alright.","start_word":28,"end_word":95,"sentiment":"neutral","sentiment_score":0.0213075689971447},{"text":"You have Thank a great you.","start_word":96,"end_word":101,"sentiment":"positive","sentiment_score":0.5003267526626587},{"text":"day, mate. You too.","start_word":102,"end_word":105,"sentiment":"neutral","sentiment_score":0.2320598065853119}],"average":{"sentiment":"neutral","sentiment_score":0.04669084015840329}}}}