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I can't get to the phone right now. I'll get back to you as soon as I can. Have a good day. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":2.8,"end":3.3,"sentiment":"neutral","sentiment_score":-0.064109206199646},{"text":"I can't get to the phone right now.","start":3.6,"end":5.7599998,"sentiment":"neutral","sentiment_score":-0.2584301047027111},{"text":"I'll get back to you as soon as I can.","start":5.7599998,"end":7.94,"sentiment":"neutral","sentiment_score":-0.028197182342410088},{"text":"Have a good day.","start":8.639999,"end":9.679999,"sentiment":"neutral","sentiment_score":0.2488357424736023},{"text":"Bye.","start":9.679999,"end":10.179999,"sentiment":"neutral","sentiment_score":0.07232548296451569}],"sentiment":"neutral","sentiment_score":-0.05607722559943795,"num_words":24,"start":2.8,"end":10.179999}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. I can't get to the phone right now. I'll get back to you as soon as I can. Have a good day. Bye.\n\nChannel 0: Hi, Rochelle. My name is Mary, and I'm calling from Intel accounts department. I'm just following up regarding with your account with a promised settlement date today, September 28. However, settlement hasn't the outstanding balance hasn't settled yet. If you received this message and need further assistance making the payment online, you can call us back directly at 0391218113.\n\nAgain, that's 0391218113, and we'll be more than happy to assist you. Thank you, Anna. I hope you have a lovely day. Goodbye for now.","paragraphs":[{"sentences":[{"text":"Hi.","start":2.8,"end":3.3,"sentiment":"neutral","sentiment_score":-0.064109206199646},{"text":"I can't get to the phone right now.","start":3.6,"end":5.7599998,"sentiment":"neutral","sentiment_score":-0.2584301047027111},{"text":"I'll get back to you as soon as I can.","start":5.7599998,"end":7.94,"sentiment":"neutral","sentiment_score":-0.028197182342410088},{"text":"Have a good day.","start":8.639999,"end":9.679999,"sentiment":"neutral","sentiment_score":0.2488357424736023},{"text":"Bye.","start":9.679999,"end":10.179999,"sentiment":"neutral","sentiment_score":0.07232548296451569}],"sentiment":"neutral","sentiment_score":-0.05607722559943795,"channel":1,"num_words":24,"start":2.8,"end":10.179999},{"sentences":[{"text":"Hi, Rochelle.","start":13.555,"end":14.375,"sentiment":"neutral","sentiment_score":0.07934005931019783},{"text":"My name is Mary, and I'm calling from Intel accounts department.","start":14.435,"end":17.895,"sentiment":"neutral","sentiment_score":0.07307052273641933},{"text":"I'm just following up regarding with your account with a promised settlement date today, September 28.","start":18.595001,"end":25.635002,"sentiment":"neutral","sentiment_score":0.04051396332215518},{"text":"However, settlement hasn't the outstanding balance hasn't settled yet.","start":25.635,"end":32.45,"sentiment":"neutral","sentiment_score":-0.28181274235248566},{"text":"If you received this message and need further assistance making the payment online, you can call us back directly at 0391218113.","start":32.67,"end":43.175003,"sentiment":"neutral","sentiment_score":0.02753943559669313}],"sentiment":"neutral","sentiment_score":-0.00588656358925973,"channel":0,"num_words":59,"start":13.555,"end":43.175003},{"sentences":[{"text":"Again, that's 0391218113, and we'll be more than happy to assist you.","start":43.475002,"end":50.535004,"sentiment":"positive","sentiment_score":0.3890513703227043},{"text":"Thank you, Anna.","start":50.595,"end":51.555,"sentiment":"positive","sentiment_score":0.6440984209378561},{"text":"I hope you have a lovely day.","start":51.555,"end":52.995003,"sentiment":"positive","sentiment_score":0.6636067628860474},{"text":"Goodbye for now.","start":52.995003,"end":54.055,"sentiment":"neutral","sentiment_score":0.13831855108340582}],"sentiment":"positive","sentiment_score":0.4664445880055428,"channel":0,"num_words":25,"start":43.475002,"end":54.055}]},"summary":{"result":"success","short":"An agent from Intel accounts department named Mary is calling a customer named Anna to follow up on her account with a promised settlement date, but hasn't settled yet. Mary advises Anna to call their department if she needs further assistance making the payment online and provides a phone number for her to call."},"intents":{"segments":[{"text":"Hi, Rochelle. My name is Mary, and I'm calling from Intel accounts department. I'm just following up regarding with your account with a promised settlement date today, September 28.","start_word":24,"end_word":52,"intents":[{"intent":"Follow up on account","confidence_score":0.5184239}]},{"text":"If you received this message and need further assistance making the payment online, you can call us back directly at 0391218113. Again, that's 0391218113, and we'll be more than happy to assist you. Thank you, Anna.","start_word":62,"end_word":97,"intents":[{"intent":"Assist with payment","confidence_score":0.4228274}]}]},"sentiments":{"segments":[{"text":"Hi. I can't get to the phone right now. I'll get back to you as soon as I can. Have a good day. Bye. Hi, Rochelle. My name is Mary, and I'm calling from Intel accounts department. I'm just following up regarding with your account with a promised settlement date today, September 28. However, settlement hasn't the outstanding balance hasn't settled yet. If you received this message and need further assistance making the payment online, you can call us back directly at 0391218113.","start_word":0,"end_word":82,"sentiment":"neutral","sentiment_score":-0.023388206958770752},{"text":"Again, that's 0391218113, and we'll be more than happy to assist you. Thank you, Anna. I hope you have a lovely day.","start_word":83,"end_word":104,"sentiment":"positive","sentiment_score":0.46389317512512207},{"text":"Goodbye for now.","start_word":105,"end_word":107,"sentiment":"neutral","sentiment_score":0.15745240449905396}],"average":{"sentiment":"neutral","sentiment_score":0.09316333910314048}}}}