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Good afternoon. This is Maureen from Airtel tech support. How can I assist you today?\n\nChannel 1: Hi, Maureen. Joan here from SIPA Networks. I'm calling\n\nChannel 0: Mhmm.\n\nChannel 1: about hi. I'm calling about the ticket number 703319.\n\nChannel 0: Okay. So, actually, we're still waiting for this customer's response. We're trying to call her also, but she's not responding yet.\n\nChannel 1: Okay.\n\nChannel 0: That's\n\nChannel 1: Okay.\n\nChannel 0: why we haven't replied to the ticket.\n\nChannel 1: I see. I see. But,\n\nChannel 0: Mhmm.\n\nChannel 1: yeah, just let us know if there's only an update. Okay?\n\nChannel 0: Okay. Thank you.\n\nChannel 1: Thank you. Have a great day. Bye bye.\n\nChannel 0: You too. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":2.1599998,"end":2.6399999,"sentiment":"neutral","sentiment_score":0.18574506044387817},{"text":"Good afternoon.","start":2.6399999,"end":3.3799999,"sentiment":"positive","sentiment_score":0.38451461493968964},{"text":"This is Maureen from Airtel tech support.","start":3.4399998,"end":6.24,"sentiment":"neutral","sentiment_score":0.3099097226347242},{"text":"How can I assist you today?","start":6.24,"end":7.7,"sentiment":"neutral","sentiment_score":0.33170237640539807}],"sentiment":"neutral","sentiment_score":0.3196472879499197,"channel":0,"num_words":16,"start":2.1599998,"end":7.7},{"sentences":[{"text":"Hi, Maureen.","start":8.32,"end":9.059999,"sentiment":"neutral","sentiment_score":0.05264837108552456},{"text":"Joan here from SIPA Networks.","start":9.12,"end":10.82,"sentiment":"neutral","sentiment_score":0.07007571160793305},{"text":"I'm calling","start":11.599999,"end":12.32,"sentiment":"neutral","sentiment_score":0.023512300569564104}],"sentiment":"neutral","sentiment_score":0.05585554459442695,"channel":1,"num_words":9,"start":8.32,"end":12.32},{"sentences":[{"text":"Mhmm.","start":12.0,"end":12.5,"sentiment":"neutral","sentiment_score":0.015655502676963806}],"sentiment":"neutral","sentiment_score":0.015655502676963806,"channel":0,"num_words":1,"start":12.0,"end":12.5},{"sentences":[{"text":"about hi.","start":12.32,"end":14.115,"sentiment":"neutral","sentiment_score":0.010182957164943218},{"text":"I'm calling about the ticket number 703319.","start":14.115,"end":21.335,"sentiment":"neutral","sentiment_score":0.003472144765380238}],"sentiment":"neutral","sentiment_score":0.004963436409727567,"channel":1,"num_words":9,"start":12.32,"end":21.335},{"sentences":[{"text":"Okay.","start":26.735,"end":27.235,"sentiment":"neutral","sentiment_score":-0.03329307213425636},{"text":"So, actually, we're still waiting for this customer's response.","start":27.775,"end":32.17,"sentiment":"neutral","sentiment_score":-0.12630206926001442},{"text":"We're trying to call her also, but she's not responding yet.","start":33.75,"end":38.65,"sentiment":"neutral","sentiment_score":-0.17841415784575723}],"sentiment":"neutral","sentiment_score":-0.14916987770370074,"channel":0,"num_words":21,"start":26.735,"end":38.65},{"sentences":[{"text":"Okay.","start":39.15,"end":39.47,"sentiment":"neutral","sentiment_score":-0.11642952263355257}],"sentiment":"neutral","sentiment_score":-0.11642952263355257,"channel":1,"num_words":1,"start":39.15,"end":39.47},{"sentences":[{"text":"That's","start":39.27,"end":39.510002,"sentiment":"neutral","sentiment_score":-0.12682418525218964}],"sentiment":"neutral","sentiment_score":-0.12682418525218964,"channel":0,"num_words":1,"start":39.27,"end":39.510002},{"sentences":[{"text":"Okay.","start":39.47,"end":39.97,"sentiment":"neutral","sentiment_score":-0.12570194900035858}],"sentiment":"neutral","sentiment_score":-0.12570194900035858,"channel":1,"num_words":1,"start":39.47,"end":39.97},{"sentences":[{"text":"why we haven't replied to the ticket.","start":39.510002,"end":41.61,"sentiment":"neutral","sentiment_score":-0.26962357120854513}],"sentiment":"neutral","sentiment_score":-0.26962357120854513,"channel":0,"num_words":7,"start":39.510002,"end":41.61},{"sentences":[{"text":"I see.","start":42.59,"end":43.23,"sentiment":"neutral","sentiment_score":-0.11616641283035278},{"text":"I see.","start":43.23,"end":43.71,"sentiment":"neutral","sentiment_score":-0.08616908267140388},{"text":"But,","start":43.71,"end":43.95,"sentiment":"neutral","sentiment_score":-0.1014626920223236}],"sentiment":"neutral","sentiment_score":-0.10122673660516739,"channel":1,"num_words":5,"start":42.59,"end":43.95},{"sentences":[{"text":"Mhmm.","start":43.725,"end":44.225,"sentiment":"neutral","sentiment_score":-0.08352306485176086}],"sentiment":"neutral","sentiment_score":-0.08352306485176086,"channel":0,"num_words":1,"start":43.725,"end":44.225},{"sentences":[{"text":"yeah, just let us know if there's only an update.","start":43.95,"end":47.305,"sentiment":"neutral","sentiment_score":-0.12563591077923775},{"text":"Okay?","start":47.305,"end":47.805,"sentiment":"neutral","sentiment_score":-0.03314245864748955}],"sentiment":"neutral","sentiment_score":-0.117227415130897,"channel":1,"num_words":11,"start":43.95,"end":47.805},{"sentences":[{"text":"Okay.","start":48.364998,"end":48.864998,"sentiment":"neutral","sentiment_score":0.0885082483291626},{"text":"Thank you.","start":48.925,"end":49.745,"sentiment":"positive","sentiment_score":0.3977046608924866}],"sentiment":"neutral","sentiment_score":0.29463919003804523,"channel":0,"num_words":3,"start":48.364998,"end":49.745},{"sentences":[{"text":"Thank you.","start":49.625,"end":50.345,"sentiment":"positive","sentiment_score":0.5125036239624023},{"text":"Have a great day.","start":50.345,"end":51.225002,"sentiment":"positive","sentiment_score":0.609196126461029},{"text":"Bye bye.","start":51.225002,"end":51.965,"sentiment":"neutral","sentiment_score":0.2421022355556488}],"sentiment":"positive","sentiment_score":0.4932495281100273,"channel":1,"num_words":8,"start":49.625,"end":51.965},{"sentences":[{"text":"You too.","start":51.644997,"end":52.204998,"sentiment":"neutral","sentiment_score":0.1650511771440506},{"text":"Bye.","start":52.204998,"end":52.704998,"sentiment":"neutral","sentiment_score":0.06541052460670471}],"sentiment":"neutral","sentiment_score":0.13183762629826865,"channel":0,"num_words":3,"start":51.644997,"end":52.704998}]},"summary":{"result":"success","short":"A representative from Airtel tech support named Maureen calls to assist a customer named Joan who is waiting for a response on a ticket number 703319. Maureen informs Joan that they are still waiting for her response and asks for an update. She thanks Joan and ends the call."},"intents":{"segments":[{"text":"This is Maureen from Airtel tech support. How can I assist you today? Hi, Maureen.","start_word":3,"end_word":17,"intents":[{"intent":"Assist customer","confidence_score":0.13247846}]},{"text":"So, actually, we're still waiting for this customer's response. We're trying to call her also, but she's not responding yet. Okay.","start_word":36,"end_word":56,"intents":[{"intent":"Call customer","confidence_score":0.18950231}]},{"text":"yeah, just let us know if there's only an update. Okay? Okay.","start_word":72,"end_word":83,"intents":[{"intent":"Update ticket","confidence_score":0.78812855}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.18574506044387817},{"text":"Good afternoon.","start_word":1,"end_word":2,"sentiment":"positive","sentiment_score":0.3758420944213867},{"text":"This is Maureen from Airtel tech support. How can I assist you today? Hi, Maureen. Joan here from SIPA Networks. I'm calling Mhmm. about hi. I'm calling about the ticket number 703319. Okay. So, actually, we're still waiting for this customer's response. We're trying to call her also, but she's not responding yet. Okay. That's Okay. why we haven't replied to the ticket. I see. I see. But, Mhmm. yeah, just let us know if there's only an update. Okay? Okay.","start_word":3,"end_word":83,"sentiment":"neutral","sentiment_score":-0.03772435709834099},{"text":"Thank you. Thank you. Have a great day.","start_word":84,"end_word":91,"sentiment":"positive","sentiment_score":0.5228531360626221},{"text":"Bye bye. You too. Bye.","start_word":92,"end_word":96,"sentiment":"neutral","sentiment_score":0.1775336116552353}],"average":{"sentiment":"neutral","sentiment_score":0.026840935210267945}}}}