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May I have, if you don't mind, the date of birth? No. That's my date of birth, not yours. What's yours? I wish. I wish. Alright. What okay. So I've got your service on the Superfast 140. What seems to be the issue? Okay. Do you have a private VPN activated on your laptop? Okay. So that's where the problem is. Do you know who the VPN is? The so when you activate the VPN, what happened? The the speed drops down? Well, then that's in that case, you need to talk to your work about that because we don't know. Because you got Internet. You you got you have Internet. I can say you're online. But if your laptop is not connecting to the VPN provided by your company, there's gonna be some sort of a security breach or security issue that you guys need to sort out. Yeah. Because we yes. Again, with the VPN? Okay. So what issues are what issues are you having on your personal laptop? Okay. Do you with your laptop, if I tell you, do you have TeamViewer installed, would that be a yes or a no? TeamViewer. All one word. TeamViewer. If you can install that in your laptop, I can have what they call access from my end and double check and find out if there's an issue. Because it won't be the Internet. It could be an issue with the network or could be an issue with your router. What route oh, I can So what what's the best yours? The Furze Street. Your Unit 701. So what maintenance did they do? Do you remember? Okay. So that's alright. So what I want you to do in that case, I need you to go to the router. The back of the router, there's a power supply that's plugged into it. Do you see it? What what router is it? Do you know? What model router is it? Is it one of ours, or was it what was already in there? So it's a Wi Fi six. Right? Okay. Alright. Let me know when you're near the router. Yeah. Yeah. No worries. No worries. Okay. Where where did you hide it all the way up the top there somewhere? It sounds like it's taking your way. Oh, that's right. You've got the little the black box, haven't you? Oh, god. I know what the hell that bloody put it all the way up there for. Anyway, if you turn the router where all the cables go in, there's a power cable there at the back of the router, not on the wall because it's not gonna work. I need you to pull out that cable from the router and leave it out for twenty minutes. Now in once twenty minute it is now 12:30. So at ten to one, you can plug that back in and then try everything. If you're still having any issue, can you call this number, which will just bypass going through all these other calls? If you could call this number, 0403 seven six three seven four four. That's our direct tech tech hotline. Alright. So if you're still having that issue, just give us a call and then just get your laptop, your your personal one, not not your work one. Download that TeamViewer for support purpose only. It'll give you a ID and a password. That's what I need so I can log in and check everything and find out what's going on. Alrighty. Anything else? Alright. Well, you have a lovely day, and, hopefully, everything will get sorted once you do that. So they did the fiber upgrade yesterday or something. Is that right? Yeah. Because we we we should have received information, but we haven't received anything from Super Networks. Anyway alright. Not a problem. I'll let you go because I hear you're all stressed out. Relax. Take a deep breath of just a couple of whiskey. Alright? Alright. Have a good day. I'll talk to you soon. Hopefully, everything will get sorted. Okay? Okay. Bye. 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and AT and T tech support. Okay. One second. May I have the account holder's first name, please? How do you spell that?\n\nYep. And hang on a sec. Let me have a look. The surname is Sokiri. May I have, if you don't mind, the date of birth?\n\nNo. That's my date of birth, not yours. What's yours? I wish. I wish.\n\nAlright. What okay. So I've got your service on the Superfast 140. What seems to be the issue? Okay.\n\nDo you have a private VPN activated on your laptop? Okay. So that's where the problem is. Do you know who the VPN is? The so when you activate the VPN, what happened?\n\nThe the speed drops down? Well, then that's in that case, you need to talk to your work about that because we don't know. Because you got Internet. You you got you have Internet. I can say you're online.\n\nBut if your laptop is not connecting to the VPN provided by your company, there's gonna be some sort of a security breach or security issue that you guys need to sort out. Yeah. Because we yes. Again, with the VPN? Okay.\n\nSo what issues are what issues are you having on your personal laptop? Okay. Do you with your laptop, if I tell you, do you have TeamViewer installed, would that be a yes or a no? TeamViewer. All one word.\n\nTeamViewer. If you can install that in your laptop, I can have what they call access from my end and double check and find out if there's an issue. Because it won't be the Internet. It could be an issue with the network or could be an issue with your router. What route oh, I can So what what's the best yours?\n\nThe Furze Street. Your Unit 701. So what maintenance did they do? Do you remember? Okay.\n\nSo that's alright. So what I want you to do in that case, I need you to go to the router. The back of the router, there's a power supply that's plugged into it. Do you see it? What what router is it?\n\nDo you know? What model router is it? Is it one of ours, or was it what was already in there? So it's a Wi Fi six. Right?\n\nOkay. Alright. Let me know when you're near the router. Yeah. Yeah.\n\nNo worries. No worries. Okay. Where where did you hide it all the way up the top there somewhere? It sounds like it's taking your way.\n\nOh, that's right. You've got the little the black box, haven't you? Oh, god. I know what the hell that bloody put it all the way up there for. Anyway, if you turn the router where all the cables go in, there's a power cable there at the back of the router, not on the wall because it's not gonna work.\n\nI need you to pull out that cable from the router and leave it out for twenty minutes. Now in once twenty minute it is now 12:30. So at ten to one, you can plug that back in and then try everything. If you're still having any issue, can you call this number, which will just bypass going through all these other calls? If you could call this number, 0403 seven six three seven four four.\n\nThat's our direct tech tech hotline. Alright. So if you're still having that issue, just give us a call and then just get your laptop, your your personal one, not not your work one. Download that TeamViewer for support purpose only. It'll give you a ID and a password.\n\nThat's what I need so I can log in and check everything and find out what's going on. Alrighty. Anything else? Alright. Well, you have a lovely day, and, hopefully, everything will get sorted once you do that.\n\nSo they did the fiber upgrade yesterday or something. Is that right? Yeah. Because we we we should have received information, but we haven't received anything from Super Networks. Anyway alright.\n\nNot a problem. I'll let you go because I hear you're all stressed out. Relax. Take a deep breath of just a couple of whiskey. Alright?\n\nAlright. Have a good day. I'll talk to you soon. Hopefully, everything will get sorted. Okay?\n\nOkay. Bye. Bye.","paragraphs":[{"sentences":[{"text":"Sydney and AT and T tech support.","start":0.24,"end":1.54,"sentiment":"neutral","sentiment_score":0.016156746606741632},{"text":"Okay.","start":8.4,"end":8.9,"sentiment":"neutral","sentiment_score":-0.07497094571590424},{"text":"One second.","start":9.04,"end":10.0199995,"sentiment":"neutral","sentiment_score":-0.03074832633137703},{"text":"May I have the account holder's first name, please?","start":11.84,"end":15.139999,"sentiment":"neutral","sentiment_score":0.00018234271556138992},{"text":"How do you spell that?","start":17.675,"end":18.735,"sentiment":"neutral","sentiment_score":-0.009482351131737232}],"sentiment":"neutral","sentiment_score":-0.002880876806254188,"num_words":24,"start":0.24,"end":18.735},{"sentences":[{"text":"Yep.","start":20.875,"end":21.375,"sentiment":"neutral","sentiment_score":-0.00927259400486946},{"text":"And hang on a 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issue?","start":50.545,"end":51.765,"sentiment":"neutral","sentiment_score":-0.07193763988713424},{"text":"Okay.","start":64.92,"end":65.32,"sentiment":"neutral","sentiment_score":-0.02757137268781662}],"sentiment":"neutral","sentiment_score":0.022273686763487364,"num_words":19,"start":45.184998,"end":65.32},{"sentences":[{"text":"Do you have a private VPN activated on your laptop?","start":65.32,"end":68.380005,"sentiment":"neutral","sentiment_score":-0.015130484849214554},{"text":"Okay.","start":70.335,"end":70.655,"sentiment":"neutral","sentiment_score":0.004732979461550713},{"text":"So that's where the problem is.","start":70.655,"end":72.814995,"sentiment":"neutral","sentiment_score":-0.04110908911873897},{"text":"Do you know who the VPN is?","start":72.814995,"end":74.59499,"sentiment":"neutral","sentiment_score":-0.04625234965767179},{"text":"The so when you activate the VPN, what happened?","start":75.05499,"end":82.494995,"sentiment":"neutral","sentiment_score":-0.05712895861102475}],"sentiment":"neutral","sentiment_score":-0.037307681177150116,"num_words":33,"start":65.32,"end":82.494995},{"sentences":[{"text":"The the speed drops down?","start":82.494995,"end":89.649994,"sentiment":"neutral","sentiment_score":-0.27946630120277405},{"text":"Well, then that's in that case, you need to talk to your work about that because we don't know.","start":94.149994,"end":98.25,"sentiment":"neutral","sentiment_score":-0.21952674028120542},{"text":"Because you got Internet.","start":99.305,"end":100.445,"sentiment":"neutral","sentiment_score":-0.08748316764831543},{"text":"You you got you have Internet.","start":101.225006,"end":102.265,"sentiment":"neutral","sentiment_score":-0.05401412956416607},{"text":"I can say you're online.","start":102.265,"end":103.645004,"sentiment":"neutral","sentiment_score":-0.03394869789481163}],"sentiment":"neutral","sentiment_score":-0.16441283355920744,"num_words":39,"start":82.494995,"end":103.645004},{"sentences":[{"text":"But if your laptop is not connecting to the VPN provided by your company, there's gonna be some sort of a security breach or security issue that you guys need to sort out.","start":104.905,"end":120.365715,"sentiment":"neutral","sentiment_score":-0.2734575452226581},{"text":"Yeah.","start":120.365715,"end":120.70857,"sentiment":"neutral","sentiment_score":-0.023839756846427917},{"text":"Because we yes.","start":120.70857,"end":122.08,"sentiment":"neutral","sentiment_score":-0.01636274748792251},{"text":"Again, with the VPN?","start":122.08,"end":123.3,"sentiment":"neutral","sentiment_score":-0.02894431259483099},{"text":"Okay.","start":125.6,"end":125.840004,"sentiment":"neutral","sentiment_score":-0.03814547881484032}],"sentiment":"neutral","sentiment_score":-0.22026070763933517,"num_words":42,"start":104.905,"end":125.840004},{"sentences":[{"text":"So what issues are what issues are you having on your personal laptop?","start":125.840004,"end":128.9,"sentiment":"neutral","sentiment_score":-0.06726051637759575},{"text":"Okay.","start":132.15501,"end":132.55501,"sentiment":"neutral","sentiment_score":-0.1657796949148178},{"text":"Do you with your laptop, if I tell you, do you have TeamViewer installed, would that be a yes or a no?","start":132.55501,"end":140.255,"sentiment":"neutral","sentiment_score":-0.05785464851016348},{"text":"TeamViewer.","start":143.55,"end":144.05,"sentiment":"neutral","sentiment_score":-0.05998588353395462},{"text":"All one word.","start":144.19,"end":145.06999,"sentiment":"neutral","sentiment_score":-0.1557139108578364}],"sentiment":"neutral","sentiment_score":-0.07100240727886557,"num_words":40,"start":125.840004,"end":145.06999},{"sentences":[{"text":"TeamViewer.","start":145.06999,"end":145.56999,"sentiment":"neutral","sentiment_score":-0.11723686009645462},{"text":"If you can install that in your laptop, I can have what they call access from my end and double check and find out if there's an issue.","start":148.51,"end":157.56999,"sentiment":"neutral","sentiment_score":-0.057074111487184255},{"text":"Because it won't be the Internet.","start":157.85501,"end":158.975,"sentiment":"negative","sentiment_score":-0.3367666999499003},{"text":"It could be an issue with the network or could be an issue with your router.","start":158.975,"end":161.955,"sentiment":"neutral","sentiment_score":-0.24663841538131237},{"text":"What route oh, I can So what what's the best yours?","start":163.77501,"end":174.94,"sentiment":"neutral","sentiment_score":-0.012348264117132534}],"sentiment":"neutral","sentiment_score":-0.12609609246494308,"num_words":62,"start":145.06999,"end":174.94},{"sentences":[{"text":"The Furze Street.","start":176.2,"end":177.34,"sentiment":"neutral","sentiment_score":0.016321025788784027},{"text":"Your Unit 701.","start":177.88,"end":179.23999,"sentiment":"neutral","sentiment_score":0.014901680250962576},{"text":"So what maintenance did they do?","start":179.23999,"end":180.52,"sentiment":"neutral","sentiment_score":0.00014054651061693826},{"text":"Do you remember?","start":180.52,"end":181.26,"sentiment":"neutral","sentiment_score":-0.021580715974171955},{"text":"Okay.","start":188.06499,"end":188.465,"sentiment":"neutral","sentiment_score":0.07863055169582367}],"sentiment":"neutral","sentiment_score":0.006774987559765577,"num_words":16,"start":176.2,"end":188.465},{"sentences":[{"text":"So that's alright.","start":188.465,"end":189.905,"sentiment":"neutral","sentiment_score":0.14347844074169794},{"text":"So what I want you to do in that case, I need you to go to the router.","start":189.905,"end":194.245,"sentiment":"neutral","sentiment_score":0.091128284111619},{"text":"The back of the router, there's a power supply that's plugged into it.","start":195.265,"end":198.885,"sentiment":"neutral","sentiment_score":0.02351842548411626},{"text":"Do you see it?","start":199.35,"end":203.21,"sentiment":"neutral","sentiment_score":0.014154796488583088},{"text":"What what router is it?","start":205.27,"end":206.31001,"sentiment":"neutral","sentiment_score":0.0002095468342304233}],"sentiment":"neutral","sentiment_score":0.056608160177982134,"num_words":43,"start":188.465,"end":206.31001},{"sentences":[{"text":"Do you know?","start":206.31001,"end":206.79001,"sentiment":"neutral","sentiment_score":-0.009195160741607348},{"text":"What model router is it?","start":206.79001,"end":208.17001,"sentiment":"neutral","sentiment_score":0.0007016148418188096},{"text":"Is it one of ours, or was it what was already in there?","start":210.55,"end":213.765,"sentiment":"neutral","sentiment_score":-0.027458585655459992},{"text":"So it's a Wi Fi six.","start":217.285,"end":218.725,"sentiment":"neutral","sentiment_score":-0.00985311126957337},{"text":"Right?","start":218.725,"end":219.225,"sentiment":"neutral","sentiment_score":-0.0029393061995506287}],"sentiment":"neutral","sentiment_score":-0.015824892691203525,"num_words":28,"start":206.31001,"end":219.225},{"sentences":[{"text":"Okay.","start":220.885,"end":221.385,"sentiment":"neutral","sentiment_score":0.05089235678315163},{"text":"Alright.","start":221.845,"end":222.325,"sentiment":"neutral","sentiment_score":0.07577642053365707},{"text":"Let me know when you're near the router.","start":222.325,"end":224.105,"sentiment":"neutral","sentiment_score":0.04807941848412156},{"text":"Yeah.","start":226.165,"end":226.325,"sentiment":"neutral","sentiment_score":0.04477182775735855},{"text":"Yeah.","start":226.325,"end":226.565,"sentiment":"neutral","sentiment_score":0.05334912985563278}],"sentiment":"neutral","sentiment_score":0.05078542356689771,"num_words":12,"start":220.885,"end":226.565},{"sentences":[{"text":"No worries.","start":226.565,"end":227.045,"sentiment":"neutral","sentiment_score":0.0612094160169363},{"text":"No worries.","start":227.045,"end":227.705,"sentiment":"neutral","sentiment_score":0.05020846240222454},{"text":"Okay.","start":252.545,"end":253.045,"sentiment":"neutral","sentiment_score":0.01151273213326931},{"text":"Where where did you hide it all the way up the top there somewhere?","start":253.42499,"end":256.625,"sentiment":"neutral","sentiment_score":-0.055185195324676375},{"text":"It sounds like it's taking your way.","start":256.625,"end":258.32498,"sentiment":"neutral","sentiment_score":-0.030679412186145782}],"sentiment":"neutral","sentiment_score":-0.02896154349526534,"num_words":26,"start":226.565,"end":258.32498},{"sentences":[{"text":"Oh, that's right.","start":260.5,"end":261.14,"sentiment":"neutral","sentiment_score":0.02868332838018735},{"text":"You've got the little the black box, haven't you?","start":261.14,"end":263.48,"sentiment":"neutral","sentiment_score":-0.0470739079432355},{"text":"Oh, god.","start":264.5,"end":264.90002,"sentiment":"neutral","sentiment_score":-0.08999557048082352},{"text":"I know what the hell that bloody put it all the way up there for.","start":264.90002,"end":267.48,"sentiment":"negative","sentiment_score":-0.4931440035502116},{"text":"Anyway, if you turn the router where all the cables go in, there's a power cable there at the back of the router, not on the wall because it's not gonna work.","start":267.54,"end":275.965,"sentiment":"neutral","sentiment_score":-0.0816590481554158}],"sentiment":"neutral","sentiment_score":-0.17258780199240464,"num_words":61,"start":260.5,"end":275.965},{"sentences":[{"text":"I need you to pull out that cable from the router and leave it out for twenty minutes.","start":275.965,"end":280.625,"sentiment":"neutral","sentiment_score":-0.01580987446424034},{"text":"Now in once twenty minute it is now 12:30.","start":282.205,"end":286.69998,"sentiment":"neutral","sentiment_score":0.039916788745257586},{"text":"So at ten to one, you can plug that back in and then try everything.","start":287.72,"end":293.88,"sentiment":"neutral","sentiment_score":0.03474269409974416},{"text":"If you're still having any issue, can you call this number, which will just bypass going through all these other calls?","start":293.88,"end":300.795,"sentiment":"neutral","sentiment_score":-0.002838628366589546},{"text":"If you could call this number, 0403 seven six three seven four four.","start":301.655,"end":318.09,"sentiment":"neutral","sentiment_score":0.017219325455908593}],"sentiment":"neutral","sentiment_score":0.010000707961520866,"num_words":76,"start":275.965,"end":318.09},{"sentences":[{"text":"That's our direct tech tech hotline.","start":318.47,"end":322.33002,"sentiment":"neutral","sentiment_score":0.017807182700683672},{"text":"Alright.","start":324.47,"end":324.71,"sentiment":"neutral","sentiment_score":0.16262495517730713},{"text":"So if you're still having that issue, just give us a call and then just get your laptop, your your personal one, not not your work one.","start":324.71,"end":334.035,"sentiment":"neutral","sentiment_score":0.0618791661604687},{"text":"Download that TeamViewer for support purpose only.","start":334.575,"end":337.555,"sentiment":"neutral","sentiment_score":0.05839728031839643},{"text":"It'll give you a ID and a password.","start":338.175,"end":340.975,"sentiment":"neutral","sentiment_score":0.13466314785182476}],"sentiment":"neutral","sentiment_score":0.06992432005627423,"num_words":49,"start":318.47,"end":340.975},{"sentences":[{"text":"That's what I need so I can log in and check everything and find out what's going on.","start":340.975,"end":345.21,"sentiment":"neutral","sentiment_score":0.12299575325515535},{"text":"Alrighty.","start":346.31,"end":346.81,"sentiment":"neutral","sentiment_score":0.09508560597896576},{"text":"Anything else?","start":346.95,"end":347.77,"sentiment":"neutral","sentiment_score":0.06546381674706936},{"text":"Alright.","start":349.83002,"end":350.15,"sentiment":"neutral","sentiment_score":0.30112797021865845},{"text":"Well, you have a lovely day, and, hopefully, everything will get sorted once you do that.","start":350.15,"end":353.35,"sentiment":"positive","sentiment_score":0.5310478676110506}],"sentiment":"neutral","sentiment_score":0.29573238552793074,"num_words":38,"start":340.975,"end":353.35},{"sentences":[{"text":"So they did the fiber upgrade yesterday or something.","start":353.35,"end":355.75,"sentiment":"neutral","sentiment_score":0.12807352592547736},{"text":"Is that right?","start":355.75,"end":356.57,"sentiment":"neutral","sentiment_score":0.06377236917614937},{"text":"Yeah.","start":358.895,"end":359.055,"sentiment":"neutral","sentiment_score":-0.12515205144882202},{"text":"Because we we we should have received information, but we haven't received anything from Super Networks.","start":359.055,"end":364.175,"sentiment":"neutral","sentiment_score":-0.15054978150874376},{"text":"Anyway alright.","start":364.175,"end":365.13498,"sentiment":"neutral","sentiment_score":0.03154528886079788}],"sentiment":"neutral","sentiment_score":-0.03635093990352846,"num_words":31,"start":353.35,"end":365.13498},{"sentences":[{"text":"Not a problem.","start":365.13498,"end":365.775,"sentiment":"neutral","sentiment_score":0.1639002561569214},{"text":"I'll let you go because I hear you're all stressed out.","start":365.775,"end":368.41498,"sentiment":"neutral","sentiment_score":0.04101478240706704},{"text":"Relax.","start":368.41498,"end":368.815,"sentiment":"neutral","sentiment_score":0.15385788679122925},{"text":"Take a deep breath of just a couple of whiskey.","start":368.815,"end":370.97498,"sentiment":"neutral","sentiment_score":0.17065867632627488},{"text":"Alright?","start":370.97498,"end":371.47498,"sentiment":"neutral","sentiment_score":0.14382712543010712}],"sentiment":"neutral","sentiment_score":0.11335135193971488,"num_words":26,"start":365.13498,"end":371.47498},{"sentences":[{"text":"Alright.","start":373.99292,"end":374.2329,"sentiment":"positive","sentiment_score":0.3853611648082733},{"text":"Have a good day.","start":374.2329,"end":374.79294,"sentiment":"positive","sentiment_score":0.5169905722141266},{"text":"I'll talk to you soon.","start":374.79294,"end":375.35294,"sentiment":"neutral","sentiment_score":0.3251436173915863},{"text":"Hopefully, everything will get sorted.","start":375.35294,"end":376.63293,"sentiment":"positive","sentiment_score":0.4017798602581024},{"text":"Okay?","start":376.63293,"end":377.13293,"sentiment":"neutral","sentiment_score":0.2002294957637787}],"sentiment":"positive","sentiment_score":0.3930106461048126,"num_words":16,"start":373.99292,"end":377.13293},{"sentences":[{"text":"Okay.","start":378.15292,"end":378.55292,"sentiment":"neutral","sentiment_score":0.11686383187770844},{"text":"Bye.","start":378.55292,"end":378.79294,"sentiment":"neutral","sentiment_score":0.0997992381453514},{"text":"Bye.","start":378.79294,"end":379.29294,"sentiment":"neutral","sentiment_score":-0.0910802036523819}],"sentiment":"neutral","sentiment_score":0.04186095545689265,"num_words":3,"start":378.15292,"end":379.29294}]}}]},{"alternatives":[{"transcript":"Hi. I'm having some issues with my Wi Fi connection. Alima, a l I m a l I m a. Yes. 10/30/2003. I'm just having issues with the Wi Fi, like, with my work device and my phone as well. It doesn't seem to be work moving quickly. Yes. For work. I'm not sure. Let me have a look. I don't think it was connected because my laptop came up with it wasn't connected to the VPN. Doesn't message. Okay. Yep. Yep. But I'm also having issues on my personal laptop as well. No. It's just a bit slow, the connection. What's the app called? Sorry. No. Okay. I do see I think yesterday, there was maintenance being done for my building. So I don't know if that's it. What does it say? I think it's for our fiber Internet. Yep. Yep. What is the box? It was one of the old that got sent to me. Yep. Yep. Just give me a second. Okay. Yep. I'm up here. Yeah. It's at the top of my cupboard. I had to get it full. Yeah. Yeah. Yep. Okay. Yeah. Zero four give me a second. 0403763 7 44. Yep. No worries. Yep. Yep. That was the whole thing. Thank you. Otter, no. I have no idea. Yeah. Thank you. Thanks. See you. 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I'm having some issues with my Wi Fi connection. Alima, a l I m a l I m a. Yes. 10/30/2003.\n\nI'm just having issues with the Wi Fi, like, with my work device and my phone as well. It doesn't seem to be work moving quickly. Yes. For work. I'm not sure.\n\nLet me have a look. I don't think it was connected because my laptop came up with it wasn't connected to the VPN. Doesn't message. Okay. Yep.\n\nYep. But I'm also having issues on my personal laptop as well. No. It's just a bit slow, the connection. What's the app called?\n\nSorry. No. Okay. I do see I think yesterday, there was maintenance being done for my building. So I don't know if that's it.\n\nWhat does it say? I think it's for our fiber Internet. Yep. Yep. What is the box?\n\nIt was one of the old that got sent to me. Yep. Yep. Just give me a second. Okay.\n\nYep. I'm up here. Yeah. It's at the top of my cupboard. I had to get it full.\n\nYeah. Yeah. Yep. Okay. Yeah.\n\nZero four give me a second. 0403763 7 44. Yep. No worries. Yep.\n\nYep. That was the whole thing. Thank you. Otter, no. I have no idea.\n\nYeah. Thank you. Thanks. See you. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":2.8,"end":3.3,"sentiment":"neutral","sentiment_score":-0.07688705623149872},{"text":"I'm having some issues with my Wi Fi connection.","start":3.76,"end":7.14,"sentiment":"neutral","sentiment_score":-0.2891686078574922},{"text":"Alima, a l I m a l I m a.","start":16.155,"end":22.494999,"sentiment":"neutral","sentiment_score":-0.008564458740875126},{"text":"Yes.","start":30.97,"end":31.47,"sentiment":"neutral","sentiment_score":0.008990437723696232},{"text":"10/30/2003.","start":37.13,"end":39.71,"sentiment":"neutral","sentiment_score":-0.0024791487958282232}],"sentiment":"neutral","sentiment_score":-0.12538808297408235,"num_words":22,"start":2.8,"end":39.71},{"sentences":[{"text":"I'm just having issues with the Wi Fi, like, with my work device and my phone as well.","start":52.91,"end":59.47,"sentiment":"neutral","sentiment_score":-0.2547343133224381},{"text":"It doesn't seem to be work moving 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you.","start":353.72498,"end":354.54498,"sentiment":"neutral","sentiment_score":0.2183711677789688},{"text":"Otter, no.","start":356.845,"end":357.72498,"sentiment":"neutral","sentiment_score":-0.12503710016608238},{"text":"I have no idea.","start":357.72498,"end":358.94498,"sentiment":"neutral","sentiment_score":-0.21062805503606796}],"sentiment":"neutral","sentiment_score":-0.013544687469090736,"num_words":14,"start":345.28998,"end":358.94498},{"sentences":[{"text":"Yeah.","start":363.86002,"end":364.36002,"sentiment":"neutral","sentiment_score":-0.023325439542531967},{"text":"Thank you.","start":371.78,"end":372.52,"sentiment":"positive","sentiment_score":0.3890096992254257},{"text":"Thanks.","start":375.90286,"end":376.40286,"sentiment":"positive","sentiment_score":0.4708632826805115},{"text":"See you.","start":377.50287,"end":377.98285,"sentiment":"neutral","sentiment_score":0.1196988970041275},{"text":"Bye.","start":377.98285,"end":378.48285,"sentiment":"neutral","sentiment_score":0.10512419790029526}],"sentiment":"neutral","sentiment_score":0.22429703335676873,"num_words":7,"start":363.86002,"end":378.48285}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Sydney and AT and T tech support.\n\nChannel 1: Hi. I'm having some issues with my Wi Fi connection.\n\nChannel 0: Okay. One second. May I have the account holder's first name, please?\n\nChannel 1: Alima, a\n\nChannel 0: How do you spell\n\nChannel 1: l I\n\nChannel 0: that?\n\nChannel 1: m a l\n\nChannel 0: Yep.\n\nChannel 1: I m a.\n\nChannel 0: And hang on a sec. Let me have a look. The surname is Sokiri.\n\nChannel 1: Yes.\n\nChannel 0: May I have, if you don't mind, the date of birth?\n\nChannel 1: 10/30/2003.\n\nChannel 0: No. That's my date of birth, not yours. What's yours? I wish. I wish.\n\nAlright. What okay. So I've got your service on the Superfast 140. What seems to be the issue?\n\nChannel 1: I'm just having issues with the Wi Fi, like, with my work device and my phone as well. It doesn't seem to be work moving quickly.\n\nChannel 0: Okay. Do you have a private VPN activated on your laptop?\n\nChannel 1: Yes. For\n\nChannel 0: Okay.\n\nChannel 1: work.\n\nChannel 0: So that's where the problem is. Do you know who the VPN is? The\n\nChannel 1: I'm not sure. Let me have a look.\n\nChannel 0: so when you activate the VPN, what happened? The the speed drops\n\nChannel 1: I don't think it was connected because my\n\nChannel 0: down?\n\nChannel 1: laptop came up with it wasn't connected to the VPN.\n\nChannel 0: Well,\n\nChannel 1: Doesn't\n\nChannel 0: then\n\nChannel 1: message.\n\nChannel 0: that's in that case, you need to talk to your work about that because we don't know.\n\nChannel 1: Okay.\n\nChannel 0: Because you got Internet. You you got you have Internet. I can say you're online.\n\nChannel 1: Yep.\n\nChannel 0: But if your laptop is not connecting to the VPN provided by your company, there's gonna be some sort of a security breach or security issue that you guys need to\n\nChannel 1: Yep. But I'm also having issues on my personal\n\nChannel 0: sort\n\nChannel 1: laptop\n\nChannel 0: out. Yeah.\n\nChannel 1: as well.\n\nChannel 0: Because we yes. Again, with the VPN?\n\nChannel 1: No.\n\nChannel 0: Okay. So what issues are what issues are you having on your personal laptop?\n\nChannel 1: It's just a bit slow, the connection.\n\nChannel 0: Okay. Do you with your laptop, if I tell you, do you have TeamViewer installed, would that be a yes or a no?\n\nChannel 1: What's the app called?\n\nChannel 0: TeamViewer.\n\nChannel 1: Sorry.\n\nChannel 0: All one word. TeamViewer.\n\nChannel 1: No.\n\nChannel 0: If you can install that in your laptop, I can have what they call access from my end and double check and find out if there's an issue. Because it won't be the Internet. It could be an issue with the network or could be an issue with your router.\n\nChannel 1: Okay. I do\n\nChannel 0: What\n\nChannel 1: see\n\nChannel 0: route\n\nChannel 1: I think yesterday, there was maintenance being done for my building.\n\nChannel 0: oh,\n\nChannel 1: So\n\nChannel 0: I\n\nChannel 1: I don't\n\nChannel 0: can\n\nChannel 1: know if that's it.\n\nChannel 0: So what what's the best yours? The Furze Street. Your Unit 701. So what maintenance did they do? Do you remember?\n\nChannel 1: What does it say? I think it's for our fiber Internet.\n\nChannel 0: Okay. So that's alright. So what I want you to do in that case, I need you to go to the router.\n\nChannel 1: Yep.\n\nChannel 0: The back of the router, there's a power supply that's plugged into it. Do you see it?\n\nChannel 1: Yep.\n\nChannel 0: What what router is it? Do you know? What model router is it?\n\nChannel 1: What is the box?\n\nChannel 0: Is it one of ours, or was it what was already in there?\n\nChannel 1: It was one of the old that got sent to me.\n\nChannel 0: So it's a Wi Fi six. Right?\n\nChannel 1: Yep.\n\nChannel 0: Okay. Alright. Let me know when you're near the router.\n\nChannel 1: Yep. Just give me a second.\n\nChannel 0: Yeah. Yeah. No worries. No worries.\n\nChannel 1: Okay. Yep. I'm up here.\n\nChannel 0: Okay. Where where did you hide it all the way up the top there somewhere? It sounds like it's taking\n\nChannel 1: Yeah.\n\nChannel 0: your way.\n\nChannel 1: It's at the top of my cupboard. I had to get it full.\n\nChannel 0: Oh, that's right. You've got the little the black box, haven't you?\n\nChannel 1: Yeah.\n\nChannel 0: Oh, god. I know what the hell that bloody put it all the way up there for. Anyway, if you turn the router where all the cables go in, there's a power cable there\n\nChannel 1: Yeah.\n\nChannel 0: at the back of the router, not on the wall because it's not gonna work. I need\n\nChannel 1: Yep.\n\nChannel 0: you to pull out that cable from the router and leave it out for twenty minutes.\n\nChannel 1: Okay.\n\nChannel 0: Now in once twenty minute it is now 12:30. So at ten to one, you can plug that back in\n\nChannel 1: Yeah.\n\nChannel 0: and then try everything. If you're still having any issue, can you call this number, which will just bypass going through all these other calls? If you could call this number, 0403\n\nChannel 1: Zero four give me a second. 0403763\n\nChannel 0: seven six three seven four four. That's\n\nChannel 1: 7\n\nChannel 0: our\n\nChannel 1: 44.\n\nChannel 0: direct tech tech hotline.\n\nChannel 1: Yep. No worries.\n\nChannel 0: Alright. So if you're still having that issue, just give us a call and then just get your laptop, your your personal one, not not your work one. Download that TeamViewer for support purpose only.\n\nChannel 1: Yep.\n\nChannel 0: It'll give you a ID and a password. That's what I need so I can log in and check everything and find out what's going on.\n\nChannel 1: Yep.\n\nChannel 0: Alrighty. Anything else?\n\nChannel 1: That was the whole thing.\n\nChannel 0: Alright. Well, you have a lovely day, and, hopefully, everything will get sorted once you do that. So they\n\nChannel 1: Thank\n\nChannel 0: did the\n\nChannel 1: you.\n\nChannel 0: fiber upgrade yesterday or something. Is that right?\n\nChannel 1: Otter, no. I have no idea.\n\nChannel 0: Yeah. Because we we we should have received information, but we haven't received anything from Super Networks.\n\nChannel 1: Yeah.\n\nChannel 0: Anyway alright. Not a problem. I'll let you go because I hear you're all stressed out. Relax. Take a deep breath of just a couple of whiskey.\n\nAlright?\n\nChannel 1: Thank you.\n\nChannel 0: Alright. Have a good day. I'll talk to you soon. Hopefully, everything\n\nChannel 1: Thanks.\n\nChannel 0: will get sorted. Okay?\n\nChannel 1: See you. Bye.\n\nChannel 0: Okay. Bye. Bye.","paragraphs":[{"sentences":[{"text":"Sydney and AT and T tech support.","start":0.24,"end":1.54,"sentiment":"neutral","sentiment_score":0.016156746606741632}],"sentiment":"neutral","sentiment_score":0.016156746606741632,"channel":0,"num_words":7,"start":0.24,"end":1.54},{"sentences":[{"text":"Hi.","start":2.8,"end":3.3,"sentiment":"neutral","sentiment_score":-0.07688705623149872},{"text":"I'm having some issues with my Wi Fi connection.","start":3.76,"end":7.14,"sentiment":"neutral","sentiment_score":-0.2891686078574922}],"sentiment":"neutral","sentiment_score":-0.26794045269489286,"channel":1,"num_words":10,"start":2.8,"end":7.14},{"sentences":[{"text":"Okay.","start":8.4,"end":8.9,"sentiment":"neutral","sentiment_score":-0.07497094571590424},{"text":"One second.","start":9.04,"end":10.0199995,"sentiment":"neutral","sentiment_score":-0.03074832633137703},{"text":"May I have the account holder's first name, please?","start":11.84,"end":15.139999,"sentiment":"neutral","sentiment_score":0.00018234271556138992}],"sentiment":"neutral","sentiment_score":-0.011235542828217149,"channel":0,"num_words":12,"start":8.4,"end":15.139999},{"sentences":[{"text":"Alima, a","start":16.155,"end":17.995,"sentiment":"neutral","sentiment_score":-0.006539770867675543}],"sentiment":"neutral","sentiment_score":-0.006539770867675543,"channel":1,"num_words":2,"start":16.155,"end":17.995},{"sentences":[{"text":"How do you spell","start":17.675,"end":18.235,"sentiment":"neutral","sentiment_score":-0.008313352707773447}],"sentiment":"neutral","sentiment_score":-0.008313352707773447,"channel":0,"num_words":4,"start":17.675,"end":18.235},{"sentences":[{"text":"l I","start":17.995,"end":18.475,"sentiment":"neutral","sentiment_score":-0.011141627561300993}],"sentiment":"neutral","sentiment_score":-0.011141627561300993,"channel":1,"num_words":2,"start":17.995,"end":18.475},{"sentences":[{"text":"that?","start":18.235,"end":18.735,"sentiment":"neutral","sentiment_score":-0.014158344827592371}],"sentiment":"neutral","sentiment_score":-0.014158344827592371,"channel":0,"num_words":1,"start":18.235,"end":18.735},{"sentences":[{"text":"m a l","start":18.475,"end":20.175,"sentiment":"neutral","sentiment_score":-0.009594456292688847}],"sentiment":"neutral","sentiment_score":-0.009594456292688847,"channel":1,"num_words":3,"start":18.475,"end":20.175},{"sentences":[{"text":"Yep.","start":20.875,"end":21.375,"sentiment":"neutral","sentiment_score":-0.00927259400486946}],"sentiment":"neutral","sentiment_score":-0.00927259400486946,"channel":0,"num_words":1,"start":20.875,"end":21.375},{"sentences":[{"text":"I m a.","start":21.595001,"end":22.494999,"sentiment":"neutral","sentiment_score":-0.007166140557577212}],"sentiment":"neutral","sentiment_score":-0.007166140557577212,"channel":1,"num_words":3,"start":21.595001,"end":22.494999},{"sentences":[{"text":"And hang on a sec.","start":24.794998,"end":26.555,"sentiment":"neutral","sentiment_score":-0.010815244540572167},{"text":"Let me have a look.","start":26.555,"end":27.695,"sentiment":"neutral","sentiment_score":0.011505167745053769},{"text":"The surname is Sokiri.","start":28.49,"end":30.43,"sentiment":"neutral","sentiment_score":0.00749710900709033}],"sentiment":"neutral","sentiment_score":0.0023884322893406662,"channel":0,"num_words":14,"start":24.794998,"end":30.43},{"sentences":[{"text":"Yes.","start":30.97,"end":31.47,"sentiment":"neutral","sentiment_score":0.008990437723696232}],"sentiment":"neutral","sentiment_score":0.008990437723696232,"channel":1,"num_words":1,"start":30.97,"end":31.47},{"sentences":[{"text":"May I have, if you don't mind, the date of birth?","start":32.81,"end":36.35,"sentiment":"neutral","sentiment_score":0.004138126397844066}],"sentiment":"neutral","sentiment_score":0.004138126397844066,"channel":0,"num_words":11,"start":32.81,"end":36.35},{"sentences":[{"text":"10/30/2003.","start":37.13,"end":39.71,"sentiment":"neutral","sentiment_score":-0.0024791487958282232}],"sentiment":"neutral","sentiment_score":-0.0024791487958282232,"channel":1,"num_words":1,"start":37.13,"end":39.71},{"sentences":[{"text":"No.","start":39.85,"end":40.09,"sentiment":"neutral","sentiment_score":-0.05782262980937958},{"text":"That's my date of birth, not yours.","start":40.09,"end":41.53,"sentiment":"neutral","sentiment_score":-0.06156407615968159},{"text":"What's yours?","start":41.53,"end":42.27,"sentiment":"neutral","sentiment_score":-0.0073115883860737085},{"text":"I wish.","start":43.585,"end":44.245,"sentiment":"neutral","sentiment_score":0.019624333828687668},{"text":"I wish.","start":44.385,"end":45.045,"sentiment":"neutral","sentiment_score":0.049034180119633675}],"sentiment":"neutral","sentiment_score":-0.02614837941447539,"channel":0,"num_words":14,"start":39.85,"end":45.045},{"sentences":[{"text":"Alright.","start":45.184998,"end":45.585,"sentiment":"neutral","sentiment_score":0.08500444889068604},{"text":"What okay.","start":45.585,"end":46.305,"sentiment":"neutral","sentiment_score":0.11356763914227486},{"text":"So I've got your service on the Superfast 140.","start":46.305,"end":50.545,"sentiment":"neutral","sentiment_score":0.0633619481490718},{"text":"What seems to be the issue?","start":50.545,"end":51.765,"sentiment":"neutral","sentiment_score":-0.07193763988713424}],"sentiment":"neutral","sentiment_score":0.025042856733004253,"channel":0,"num_words":18,"start":45.184998,"end":51.765},{"sentences":[{"text":"I'm just having issues with the Wi Fi, like, with my work device and my phone as 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that's where the problem is.","start":70.655,"end":72.814995,"sentiment":"neutral","sentiment_score":-0.04110908911873897},{"text":"Do you know who the VPN is?","start":72.814995,"end":74.59499,"sentiment":"neutral","sentiment_score":-0.04625234965767179},{"text":"The","start":75.05499,"end":75.55499,"sentiment":"neutral","sentiment_score":-0.1054309755563736}],"sentiment":"neutral","sentiment_score":-0.04827513984803643,"channel":0,"num_words":14,"start":70.655,"end":75.55499},{"sentences":[{"text":"I'm not sure.","start":76.685,"end":77.745,"sentiment":"neutral","sentiment_score":-0.11806862304608028},{"text":"Let me have a look.","start":78.525,"end":79.825,"sentiment":"neutral","sentiment_score":-0.04844127371907234}],"sentiment":"neutral","sentiment_score":-0.07455152971670032,"channel":1,"num_words":8,"start":76.685,"end":79.825},{"sentences":[{"text":"so when you activate the VPN, what 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in that case, you need to talk to your work about that because we don't know.","start":94.47,"end":98.25,"sentiment":"neutral","sentiment_score":-0.22920918727622314}],"sentiment":"neutral","sentiment_score":-0.22920918727622314,"channel":0,"num_words":17,"start":94.47,"end":98.25},{"sentences":[{"text":"Okay.","start":98.635,"end":99.135,"sentiment":"neutral","sentiment_score":-0.08372408151626587}],"sentiment":"neutral","sentiment_score":-0.08372408151626587,"channel":1,"num_words":1,"start":98.635,"end":99.135},{"sentences":[{"text":"Because you got Internet.","start":99.305,"end":100.445,"sentiment":"neutral","sentiment_score":-0.08748316764831543},{"text":"You you got you have Internet.","start":101.225006,"end":102.265,"sentiment":"neutral","sentiment_score":-0.05401412956416607},{"text":"I can say you're 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also having issues on my 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on.","start":340.975,"end":345.21,"sentiment":"neutral","sentiment_score":0.12299575325515535}],"sentiment":"neutral","sentiment_score":0.12658572082336134,"channel":0,"num_words":26,"start":338.175,"end":345.21},{"sentences":[{"text":"Yep.","start":345.28998,"end":345.78998,"sentiment":"neutral","sentiment_score":0.07773862779140472}],"sentiment":"neutral","sentiment_score":0.07773862779140472,"channel":1,"num_words":1,"start":345.28998,"end":345.78998},{"sentences":[{"text":"Alrighty.","start":346.31,"end":346.81,"sentiment":"neutral","sentiment_score":0.09508560597896576},{"text":"Anything else?","start":346.95,"end":347.77,"sentiment":"neutral","sentiment_score":0.06546381674706936}],"sentiment":"neutral","sentiment_score":0.07533774649103482,"channel":0,"num_words":3,"start":346.31,"end":347.77},{"sentences":[{"text":"That was the whole thing.","start":348.365,"end":349.585,"sentiment":"neutral","sentiment_score":0.0776959665119648}],"sentiment":"neutral","sentiment_score":0.0776959665119648,"channel":1,"num_words":5,"start":348.365,"end":349.585},{"sentences":[{"text":"Alright.","start":349.83002,"end":350.15,"sentiment":"neutral","sentiment_score":0.30112797021865845},{"text":"Well, you have a lovely day, and, hopefully, everything will get sorted once you do that.","start":350.15,"end":353.35,"sentiment":"positive","sentiment_score":0.5310478676110506},{"text":"So they","start":353.35,"end":353.83002,"sentiment":"neutral","sentiment_score":0.18110354989767075}],"sentiment":"positive","sentiment_score":0.4821105764100426,"channel":0,"num_words":19,"start":349.83002,"end":353.83002},{"sentences":[{"text":"Thank","start":353.72498,"end":354.04498,"sentiment":"neutral","sentiment_score":0.23721036314964297}],"sentiment":"neutral","sentiment_score":0.23721036314964297,"channel":1,"num_words":1,"start":353.72498,"end":354.04498},{"sentences":[{"text":"did the","start":353.83002,"end":354.15,"sentiment":"neutral","sentiment_score":0.2374153956770897}],"sentiment":"neutral","sentiment_score":0.2374153956770897,"channel":0,"num_words":2,"start":353.83002,"end":354.15},{"sentences":[{"text":"you.","start":354.04498,"end":354.54498,"sentiment":"neutral","sentiment_score":0.19953197240829468}],"sentiment":"neutral","sentiment_score":0.19953197240829468,"channel":1,"num_words":1,"start":354.04498,"end":354.54498},{"sentences":[{"text":"fiber upgrade yesterday or something.","start":354.15,"end":355.75,"sentiment":"neutral","sentiment_score":0.06312476843595505},{"text":"Is that right?","start":355.75,"end":356.57,"sentiment":"neutral","sentiment_score":0.06377236917614937}],"sentiment":"neutral","sentiment_score":0.06336761871352792,"channel":0,"num_words":8,"start":354.15,"end":356.57},{"sentences":[{"text":"Otter, no.","start":356.845,"end":357.72498,"sentiment":"neutral","sentiment_score":-0.12503710016608238},{"text":"I have no idea.","start":357.72498,"end":358.94498,"sentiment":"neutral","sentiment_score":-0.21062805503606796}],"sentiment":"neutral","sentiment_score":-0.18209773674607277,"channel":1,"num_words":6,"start":356.845,"end":358.94498},{"sentences":[{"text":"Yeah.","start":358.895,"end":359.055,"sentiment":"neutral","sentiment_score":-0.12515205144882202},{"text":"Because we we we should have received information, but we haven't received anything from Super Networks.","start":359.055,"end":364.175,"sentiment":"neutral","sentiment_score":-0.15054978150874376}],"sentiment":"neutral","sentiment_score":-0.1490557973875719,"channel":0,"num_words":17,"start":358.895,"end":364.175},{"sentences":[{"text":"Yeah.","start":363.86002,"end":364.36002,"sentiment":"neutral","sentiment_score":-0.023325439542531967}],"sentiment":"neutral","sentiment_score":-0.023325439542531967,"channel":1,"num_words":1,"start":363.86002,"end":364.36002},{"sentences":[{"text":"Anyway alright.","start":364.175,"end":365.13498,"sentiment":"neutral","sentiment_score":0.03154528886079788},{"text":"Not a problem.","start":365.13498,"end":365.775,"sentiment":"neutral","sentiment_score":0.1639002561569214},{"text":"I'll let you go because I hear you're all stressed out.","start":365.775,"end":368.41498,"sentiment":"neutral","sentiment_score":0.04101478240706704},{"text":"Relax.","start":368.41498,"end":368.815,"sentiment":"neutral","sentiment_score":0.15385788679122925},{"text":"Take a deep breath of just a couple of whiskey.","start":368.815,"end":370.97498,"sentiment":"neutral","sentiment_score":0.17065867632627488}],"sentiment":"neutral","sentiment_score":0.10616291121200279,"channel":0,"num_words":27,"start":364.175,"end":370.97498},{"sentences":[{"text":"Alright?","start":370.97498,"end":371.47498,"sentiment":"neutral","sentiment_score":0.14382712543010712}],"sentiment":"neutral","sentiment_score":0.14382712543010712,"channel":0,"num_words":1,"start":370.97498,"end":371.47498},{"sentences":[{"text":"Thank you.","start":371.78,"end":372.52,"sentiment":"positive","sentiment_score":0.3890096992254257}],"sentiment":"positive","sentiment_score":0.3890096992254257,"channel":1,"num_words":2,"start":371.78,"end":372.52},{"sentences":[{"text":"Alright.","start":373.99292,"end":374.2329,"sentiment":"positive","sentiment_score":0.3853611648082733},{"text":"Have a good day.","start":374.2329,"end":374.79294,"sentiment":"positive","sentiment_score":0.5169905722141266},{"text":"I'll talk to you soon.","start":374.79294,"end":375.35294,"sentiment":"neutral","sentiment_score":0.3251436173915863},{"text":"Hopefully, everything","start":375.35294,"end":375.99292,"sentiment":"positive","sentiment_score":0.3400803655385971}],"sentiment":"positive","sentiment_score":0.39660018930832547,"channel":0,"num_words":12,"start":373.99292,"end":375.99292},{"sentences":[{"text":"Thanks.","start":375.90286,"end":376.40286,"sentiment":"positive","sentiment_score":0.4708632826805115}],"sentiment":"positive","sentiment_score":0.4708632826805115,"channel":1,"num_words":1,"start":375.90286,"end":376.40286},{"sentences":[{"text":"will get sorted.","start":375.99292,"end":376.63293,"sentiment":"positive","sentiment_score":0.44291285673777264},{"text":"Okay?","start":376.63293,"end":377.13293,"sentiment":"neutral","sentiment_score":0.2002294957637787}],"sentiment":"positive","sentiment_score":0.38224201649427414,"channel":0,"num_words":4,"start":375.99292,"end":377.13293},{"sentences":[{"text":"See you.","start":377.50287,"end":377.98285,"sentiment":"neutral","sentiment_score":0.1196988970041275},{"text":"Bye.","start":377.98285,"end":378.48285,"sentiment":"neutral","sentiment_score":0.10512419790029526}],"sentiment":"neutral","sentiment_score":0.11484066396951675,"channel":1,"num_words":3,"start":377.50287,"end":378.48285},{"sentences":[{"text":"Okay.","start":378.15292,"end":378.55292,"sentiment":"neutral","sentiment_score":0.11686383187770844},{"text":"Bye.","start":378.55292,"end":378.79294,"sentiment":"neutral","sentiment_score":0.0997992381453514},{"text":"Bye.","start":378.79294,"end":379.29294,"sentiment":"neutral","sentiment_score":-0.0910802036523819}],"sentiment":"neutral","sentiment_score":0.04186095545689265,"channel":0,"num_words":3,"start":378.15292,"end":379.29294}]},"summary":{"result":"success","short":"The customer is experiencing issues with their Wi Fi connection on their work device and personal laptop. They are experiencing slow connection and poor internet speed. The agent advises the customer to check their router and provide a password to troubleshoot the issue. The agent also reminds the customer to call if they continue to experience the same issues."},"intents":{"segments":[{"text":"I'm having some issues with my Wi Fi connection. Okay.","start_word":8,"end_word":17,"intents":[{"intent":"Fix wi fi connection","confidence_score":0.048504066}]},{"text":"If you can install that in your laptop, I can have what they call access from my end and double check and find out if there's an issue. Because it won't be the Internet. It could be an issue with the network or could be an issue with your router. Okay.","start_word":345,"end_word":395,"intents":[{"intent":"Check router and network availability","confidence_score":0.00002678027}]},{"text":"What what router is it? Do you know? What model router is it?","start_word":495,"end_word":507,"intents":[{"intent":"Locate router","confidence_score":0.21259518}]},{"text":"What model router is it?","start_word":503,"end_word":507,"intents":[{"intent":"Determine router model","confidence_score":0.026114758}]},{"text":"fiber upgrade yesterday or something. Is that right?","start_word":861,"end_word":868,"intents":[{"intent":"Verify fiber upgrade","confidence_score":0.00003986143}]}]},"sentiments":{"segments":[{"text":"Sydney and AT and T tech support. Hi. I'm having some issues with my Wi Fi connection. Okay. One second. May I have the account holder's first name, please? Alima, a How do you spell l that? I m a l Yep. I m a. And hang on a sec. Let me have a look. The surname is Sokiri. Yes. May I have, if you don't mind, the date of birth? 10/30/2003. No. That's my date of birth, not yours. What's yours? I wish. I wish. Alright. What okay. So I've got your service on the Superfast 140. What seems to be the issue? I'm just having issues with the Wi Fi, like, with my work device and my phone as well.","start_word":0,"end_word":121,"sentiment":"neutral","sentiment_score":-0.04770940914750099},{"text":"It doesn't seem to be work moving quickly.","start_word":122,"end_word":129,"sentiment":"negative","sentiment_score":-0.37473177909851074},{"text":"Okay. Do you have a private VPN activated on your laptop? Yes. For Okay. work. So that's where the problem is. Do you know who the VPN is? The I'm not sure. Let me have a look. so when you activate the VPN, what happened? The the speed drops I don't think it was connected because my down? laptop came up with it wasn't connected to the VPN. Well, Doesn't then message. that's in that case, you need to talk to your work about that because we don't know. Okay. Because you got Internet. You you got you have Internet. I can say you're online. Yep. But if your laptop is not connecting to the VPN provided by your company, there's gonna be some sort of a security breach or security issue that you guys need to Yep. But I'm also having issues on my personal sort laptop out. Yeah. as well. Because we yes. Again, with the VPN? No. Okay. So what issues are what issues are you having on your personal laptop?","start_word":130,"end_word":303,"sentiment":"neutral","sentiment_score":-0.14156225323677063},{"text":"It's just a bit slow, the connection.","start_word":304,"end_word":310,"sentiment":"negative","sentiment_score":-0.5722943544387817},{"text":"Okay. Do you with your laptop, if I tell you, do you have TeamViewer installed, would that be a yes or a no? What's the app called? TeamViewer. Sorry. All one word. TeamViewer. No. If you can install that in your laptop, I can have what they call access from my end and double check and find out if there's an issue.","start_word":311,"end_word":372,"sentiment":"neutral","sentiment_score":-0.07697401412071721},{"text":"Because it won't be the Internet.","start_word":373,"end_word":378,"sentiment":"negative","sentiment_score":-0.3366526663303375},{"text":"It could be an issue with the network or could be an issue with your router. Okay. I do What see route I think yesterday, there was maintenance being done for my building. oh, So I I don't can know if that's it. So what what's the best yours? The Furze Street. Your Unit 701. So what maintenance did they do? Do you remember? What does it say? I think it's for our fiber Internet. Okay. So that's alright. So what I want you to do in that case, I need you to go to the router. Yep. The back of the router, there's a power supply that's plugged into it. Do you see it? Yep. What what router is it? Do you know? What model router is it? What is the box? Is it one of ours, or was it what was already in there? It was one of the old that got sent to me. So it's a Wi Fi six. Right? Yep. Okay. Alright. Let me know when you're near the router. Yep. Just give me a second. Yeah. Yeah. No worries. No worries. Okay. Yep. I'm up here. Okay. Where where did you hide it all the way up the top there somewhere? It sounds like it's taking Yeah. your way. It's at the top of my cupboard. I had to get it full. Oh, that's right. You've got the little the black box, haven't you? Yeah. Oh, god.","start_word":379,"end_word":621,"sentiment":"neutral","sentiment_score":-0.01344436313956976},{"text":"I know what the hell that bloody put it all the way up there for.","start_word":622,"end_word":636,"sentiment":"negative","sentiment_score":-0.4930484890937805},{"text":"Anyway, if you turn the router where all the cables go in, there's a power cable there Yeah. at the back of the router, not on the wall because it's not gonna work. I need Yep. you to pull out that cable from the router and leave it out for twenty minutes. Okay. Now in once twenty minute it is now 12:30. So at ten to one, you can plug that back in Yeah. and then try everything. If you're still having any issue, can you call this number, which will just bypass going through all these other calls? If you could call this number, 0403 Zero four give me a second. 0403763 seven six three seven four four. That's 7 our 44. direct tech tech hotline. Yep. No worries. Alright. So if you're still having that issue, just give us a call and then just get your laptop, your your personal one, not not your work one. Download that TeamViewer for support purpose only. Yep. It'll give you a ID and a password. That's what I need so I can log in and check everything and find out what's going on. Yep. Alrighty. Anything else? That was the whole thing. Alright.","start_word":637,"end_word":838,"sentiment":"neutral","sentiment_score":0.03206153213977814},{"text":"Well, you have a lovely day, and, hopefully, everything will get sorted once you do that.","start_word":839,"end_word":854,"sentiment":"positive","sentiment_score":0.5323189496994019},{"text":"So they Thank did the you. fiber upgrade yesterday or something. Is that right? Otter, no. I have no idea. Yeah. Because we we we should have received information, but we haven't received anything from Super Networks. Yeah. Anyway alright. Not a problem. I'll let you go because I hear you're all stressed out. Relax. Take a deep breath of just a couple of whiskey. Alright?","start_word":855,"end_word":920,"sentiment":"neutral","sentiment_score":0.014088251627981664},{"text":"Thank you. Alright. Have a good day.","start_word":921,"end_word":927,"sentiment":"positive","sentiment_score":0.4485759139060974},{"text":"I'll talk to you soon.","start_word":928,"end_word":932,"sentiment":"neutral","sentiment_score":0.3240906298160553},{"text":"Hopefully, everything Thanks. will get sorted.","start_word":933,"end_word":938,"sentiment":"positive","sentiment_score":0.3998446464538574},{"text":"Okay? See you. Bye. Okay. Bye. Bye.","start_word":939,"end_word":945,"sentiment":"neutral","sentiment_score":0.13293119626385824}],"average":{"sentiment":"neutral","sentiment_score":-0.029115060659555287}}}}