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What can we get you started with today? We don't have a large size for garlic bread, but we do have our regular size available for $8. Would you like that instead? Great choice. How many orders of the garlic bread would you like? Perfect. So that's one garlic bread for $8. Was there anything else you'd like to add to your order? Sure. We've got pizzas, sides, drinks, and desserts. Which category would you like to explore? I apologize for the confusion, but I can only assist with taking your order over the phone. If you need images or any other information, I'd recommend checking out our website at www.pete'spizzas.com. Would you like to hear more from a specific category on our menu? Here are our pizza options. Margherita, small $14, medium $18, large $22. Hawaiian, small $17, medium $21, large $25. Supreme, small, $18. Medium, $23. Large, $27. Meat lovers, small, $19. Medium, $24. Large, $28. Vegetarian, small, $16. Medium, $20. Large, $24. BBQ chicken, small, $18. Medium, $22. Large, $26. Spicy diavola. Small, $17. Medium, $21. Large, $25. The pepperoni is sold out tonight. Would you like to add any of these to your order? I'm sorry, but we're out of the pepperoni pizza tonight. May I suggest trying our spicy diavola instead? It's a house favorite for those who like it warm, featuring hot salami and fresh chili. Absolutely. Would you like the spicy dai vola in small for $17, medium for $21, or large for $25? We don't have an extra large size available, but the large spicy diabola is $25. Would you like to go with that size? Great choice. So you've got one garlic bread for $8 and one large spicy diavola for $25. Your total comes to $33. Is this order for pickup or delivery? Perfect. Could I have your name and a callback phone number for the order, please? Thank you, Jeffrey. Just to confirm, that's Jeffrey Epstein, and the phone number is 123 to 456. Is that correct? You're all set, Jeffrey. Your order for one garlic bread and one large spicy diavola will be ready for pickup. Feel free to visit us at 123 Fake Street, Bruce Town. Thanks for choosing Pete's Pizzas. Have a great day. Goodbye. I apologize for the oversight. In the future, I will ensure that phone numbers are read out as individual digits for clarity. If there's anything else you need help with, feel free to ask. Went through your order. 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for calling Pete's Pizzas. What can we get you started with today? We don't have a large size for garlic bread, but we do have our regular size available for $8. Would you like that instead? Great choice.\n\nHow many orders of the garlic bread would you like? Perfect. So that's one garlic bread for $8. Was there anything else you'd like to add to your order? Sure.\n\nWe've got pizzas, sides, drinks, and desserts. Which category would you like to explore? I apologize for the confusion, but I can only assist with taking your order over the phone. If you need images or any other information, I'd recommend checking out our website at www.pete'spizzas.com. Would you like to hear more from a specific category on our menu?\n\nHere are our pizza options. Margherita, small $14, medium $18, large $22. Hawaiian, small $17, medium $21, large $25. Supreme, small, $18. Medium, $23.\n\nLarge, $27. Meat lovers, small, $19. Medium, $24. Large, $28. Vegetarian, small, $16.\n\nMedium, $20. Large, $24. BBQ chicken, small, $18. Medium, $22. Large, $26.\n\nSpicy diavola. Small, $17. Medium, $21. Large, $25. The pepperoni is sold out tonight.\n\nWould you like to add any of these to your order? I'm sorry, but we're out of the pepperoni pizza tonight. May I suggest trying our spicy diavola instead? It's a house favorite for those who like it warm, featuring hot salami and fresh chili. Absolutely.\n\nWould you like the spicy dai vola in small for $17, medium for $21, or large for $25? We don't have an extra large size available, but the large spicy diabola is $25. Would you like to go with that size? Great choice. So you've got one garlic bread for $8 and one large spicy diavola for $25.\n\nYour total comes to $33. Is this order for pickup or delivery? Perfect. Could I have your name and a callback phone number for the order, please? Thank you, Jeffrey.\n\nJust to confirm, that's Jeffrey Epstein, and the phone number is 123 to 456. Is that correct? You're all set, Jeffrey. Your order for one garlic bread and one large spicy diavola will be ready for pickup. Feel free to visit us at 123 Fake Street, Bruce Town.\n\nThanks for choosing Pete's Pizzas. Have a great day. Goodbye. I apologize for the oversight. In the future, I will ensure that phone numbers are read out as individual digits for clarity.\n\nIf there's anything else you need help with, feel free to ask. Went through your order. Is there anything else you need help with today?","paragraphs":[{"sentences":[{"text":"Thanks for calling Pete's Pizzas.","start":3.28,"end":4.88,"sentiment":"positive","sentiment_score":0.6701948285102844},{"text":"What can we get you started with today?","start":4.88,"end":6.58,"sentiment":"positive","sentiment_score":0.5106881707906723},{"text":"We don't have a large size for garlic bread, but we do have our regular size available for $8.","start":12.575001,"end":17.795,"sentiment":"neutral","sentiment_score":0.028164914073912722},{"text":"Would you like that instead?","start":18.015,"end":19.235,"sentiment":"neutral","sentiment_score":0.05207069590687752},{"text":"Great choice.","start":24.27,"end":25.01,"sentiment":"positive","sentiment_score":0.7303455471992493}],"sentiment":"neutral","sentiment_score":0.2485296782106161,"num_words":39,"start":3.28,"end":25.01},{"sentences":[{"text":"How many orders of the garlic bread would you 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explore?","start":47.204998,"end":49.225,"sentiment":"neutral","sentiment_score":0.08528975290911538},{"text":"I apologize for the confusion, but I can only assist with taking your order over the phone.","start":53.86,"end":58.68,"sentiment":"neutral","sentiment_score":-0.12049494683742523},{"text":"If you need images or any other information, I'd recommend checking out our website at www.pete'spizzas.com.","start":58.74,"end":66.595,"sentiment":"neutral","sentiment_score":-0.09794317407067865},{"text":"Would you like to hear more from a specific category on our menu?","start":66.655,"end":69.795,"sentiment":"neutral","sentiment_score":-0.012314857413562445}],"sentiment":"neutral","sentiment_score":-0.0380461110578229,"num_words":60,"start":43.605,"end":69.795},{"sentences":[{"text":"Here are our pizza options.","start":75.134995,"end":76.755,"sentiment":"neutral","sentiment_score":0.050611396133899686},{"text":"Margherita, small $14, medium $18, large 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$28.","start":97.30499,"end":98.765,"sentiment":"neutral","sentiment_score":0.023792985826730728},{"text":"Vegetarian, small, $16.","start":98.905,"end":101.145,"sentiment":"neutral","sentiment_score":0.025675895313421886}],"sentiment":"neutral","sentiment_score":0.025008666329085827,"num_words":13,"start":91.945,"end":101.145},{"sentences":[{"text":"Medium, $20.","start":101.145,"end":102.185,"sentiment":"neutral","sentiment_score":0.019071439281105995},{"text":"Large, $24.","start":102.185,"end":103.41,"sentiment":"neutral","sentiment_score":0.020810382440686226},{"text":"BBQ chicken, small, $18.","start":103.810005,"end":106.07001,"sentiment":"neutral","sentiment_score":0.023633159697055817},{"text":"Medium, $22.","start":106.21001,"end":107.590004,"sentiment":"neutral","sentiment_score":0.02006685547530651},{"text":"Large, $26.","start":107.73,"end":109.19,"sentiment":"neutral","sentiment_score":0.026956167072057724}],"sentiment":"neutral","sentiment_score":0.02236186061054468,"num_words":12,"start":101.145,"end":109.19},{"sentences":[{"text":"Spicy diavola.","start":109.33,"end":110.23,"sentiment":"neutral","sentiment_score":0.04304680973291397},{"text":"Small, $17.","start":110.69,"end":111.89,"sentiment":"neutral","sentiment_score":0.03181385714560747},{"text":"Medium, $21.","start":111.89,"end":113.170006,"sentiment":"neutral","sentiment_score":0.02412927709519863},{"text":"Large, $25.","start":113.170006,"end":114.61,"sentiment":"neutral","sentiment_score":0.03930540569126606},{"text":"The pepperoni is sold out tonight.","start":114.61,"end":116.450005,"sentiment":"neutral","sentiment_score":0.13470741733908653}],"sentiment":"neutral","sentiment_score":0.0774882288117494,"num_words":14,"start":109.33,"end":116.450005},{"sentences":[{"text":"Would you like to add any of these to your order?","start":116.450005,"end":118.515,"sentiment":"neutral","sentiment_score":0.16155927560546182},{"text":"I'm sorry, but we're out of the pepperoni pizza tonight.","start":124.275,"end":126.994995,"sentiment":"neutral","sentiment_score":-0.2353965625166893},{"text":"May I suggest trying our spicy diavola instead?","start":126.994995,"end":129.735,"sentiment":"neutral","sentiment_score":0.016835859045386314},{"text":"It's a house favorite for those who like it warm, featuring hot salami and fresh chili.","start":129.955,"end":134.455,"sentiment":"positive","sentiment_score":0.4147502416744828},{"text":"Absolutely.","start":139.29001,"end":139.79001,"sentiment":"neutral","sentiment_score":0.2046508193016052}],"sentiment":"neutral","sentiment_score":0.13909843402064365,"num_words":46,"start":116.450005,"end":139.79001},{"sentences":[{"text":"Would you like the spicy dai vola in small for $17, medium for $21, or large for $25?","start":140.25,"end":147.07,"sentiment":"neutral","sentiment_score":0.15176574430531925},{"text":"We don't have an extra large size available, but the large spicy diabola is $25.","start":154.015,"end":159.155,"sentiment":"neutral","sentiment_score":-0.04184380285441876},{"text":"Would you like to go with that size?","start":159.375,"end":161.155,"sentiment":"neutral","sentiment_score":0.026181529043242335},{"text":"Great choice.","start":166.59,"end":167.33,"sentiment":"positive","sentiment_score":0.48203910887241364},{"text":"So you've got one garlic bread for $8 and one large spicy diavola for $25.","start":167.39,"end":173.475,"sentiment":"neutral","sentiment_score":0.24874642690022786}],"sentiment":"neutral","sentiment_score":0.12084229669437327,"num_words":58,"start":140.25,"end":173.475},{"sentences":[{"text":"Your total comes to $33.","start":174.35501,"end":176.375,"sentiment":"neutral","sentiment_score":0.19085767567157746},{"text":"Is this order for pickup or delivery?","start":176.43501,"end":178.29501,"sentiment":"neutral","sentiment_score":0.07782377089772906},{"text":"Perfect.","start":182.675,"end":183.175,"sentiment":"neutral","sentiment_score":0.29551154375076294},{"text":"Could I have your name and a callback phone number for the order, please?","start":183.63501,"end":186.85501,"sentiment":"neutral","sentiment_score":0.12767968060714857},{"text":"Thank you, Jeffrey.","start":194.32,"end":195.3,"sentiment":"neutral","sentiment_score":0.23443291584650675}],"sentiment":"neutral","sentiment_score":0.1428460198144118,"num_words":30,"start":174.35501,"end":195.3},{"sentences":[{"text":"Just to confirm, that's Jeffrey Epstein, and the phone number is 123 to 456.","start":195.44,"end":200.72,"sentiment":"neutral","sentiment_score":0.1256695075758866},{"text":"Is that correct?","start":200.72,"end":201.62001,"sentiment":"neutral","sentiment_score":0.11199739575386047},{"text":"You're all set, Jeffrey.","start":205.545,"end":206.845,"sentiment":"neutral","sentiment_score":0.3307972699403763},{"text":"Your order for one garlic bread and one large spicy diavola will be ready for pickup.","start":207.385,"end":212.365,"sentiment":"positive","sentiment_score":0.36601033993065357},{"text":"Feel free to visit us at 123 Fake Street, Bruce Town.","start":212.745,"end":216.365,"sentiment":"neutral","sentiment_score":0.25216222486712714}],"sentiment":"neutral","sentiment_score":0.2510105059482157,"num_words":48,"start":195.44,"end":216.365},{"sentences":[{"text":"Thanks for choosing Pete's Pizzas.","start":216.5,"end":218.04,"sentiment":"positive","sentiment_score":0.5604772567749023},{"text":"Have a great day.","start":218.09999,"end":219.06,"sentiment":"positive","sentiment_score":0.5378227531909943},{"text":"Goodbye.","start":219.06,"end":219.56,"sentiment":"neutral","sentiment_score":0.12496954947710036},{"text":"I apologize for the oversight.","start":232.275,"end":233.815,"sentiment":"neutral","sentiment_score":-0.14954994320869447},{"text":"In the future, I will ensure that phone numbers are read out as individual digits for clarity.","start":233.875,"end":238.215,"sentiment":"neutral","sentiment_score":0.021073090761680815}],"sentiment":"neutral","sentiment_score":0.14653561478189658,"num_words":32,"start":216.5,"end":238.215},{"sentences":[{"text":"If there's anything else you need help with, feel free to ask.","start":238.60094,"end":241.40094,"sentiment":"neutral","sentiment_score":0.21033069615562758},{"text":"Went through your order.","start":241.40094,"end":242.36093,"sentiment":"neutral","sentiment_score":0.3077365979552269},{"text":"Is there anything else you need help with today?","start":242.36093,"end":244.46094,"sentiment":"neutral","sentiment_score":0.15206306924422583}],"sentiment":"neutral","sentiment_score":0.20493929475545883,"num_words":25,"start":238.60094,"end":244.46094}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Thanks for calling Pete's Pizzas. What can we get you started with today?\n\nChannel 0: Hey. I wanted to order a large garlic bread.\n\nChannel 1: We don't have a large size for garlic bread, but we do have our regular size available for $8. Would you like that instead?\n\nChannel 0: Yeah. No problem.\n\nChannel 1: Great choice. How many orders of the garlic bread would you like?\n\nChannel 0: One.\n\nChannel 1: Perfect. So that's one garlic bread for $8. Was there anything else you'd like to add to your order?\n\nChannel 0: Yeah. What else do you have on the menu?\n\nChannel 1: Sure. We've got pizzas, sides, drinks, and desserts. Which category would you like to explore?\n\nChannel 0: Can I explore the pizzas?\n\nChannel 1: I apologize for the confusion, but I can only assist with taking your order over the phone. If you need images or any other information, I'd recommend checking out our website at www.pete'spizzas.com. Would you like to hear more from a specific category on our menu?\n\nChannel 0: Yes. The pizzas.\n\nChannel 1: Here are our pizza options. Margherita, small $14, medium $18, large $22. Hawaiian, small $17, medium $21, large $25. Supreme, small, $18. Medium, $23.\n\nLarge, $27. Meat lovers, small, $19. Medium, $24. Large, $28. Vegetarian, small, $16.\n\nMedium, $20. Large, $24. BBQ chicken, small, $18. Medium, $22. Large, $26.\n\nSpicy diavola. Small, $17. Medium, $21. Large, $25. The pepperoni is sold out tonight.\n\nWould you like to add any of these to your order?\n\nChannel 0: Yeah. Can I order a pepperoni, please?\n\nChannel 1: I'm sorry, but we're out of the pepperoni pizza tonight. May I suggest trying our spicy diavola instead? It's a house favorite for those who like it warm, featuring hot salami and fresh chili.\n\nChannel 0: Yeah. Can I get one of those, please?\n\nChannel 1: Absolutely. Would you like the spicy dai vola in small for $17, medium for $21, or large for $25?\n\nChannel 0: Can I get an extra large for $34?\n\nChannel 1: We don't have an extra large size available, but the large spicy diabola is $25. Would you like to go with that size?\n\nChannel 0: Yes.\n\nChannel 1: Great choice. So you've got one garlic bread for $8 and one large spicy diavola for $25. Your total comes to $33. Is this order for pickup or delivery?\n\nChannel 0: Pickup, please.\n\nChannel 1: Perfect. Could I have your name and a callback phone number for the order, please?\n\nChannel 0: Yeah. No problem. Jeffrey Epstein. 123456.\n\nChannel 1: Thank you, Jeffrey. Just to confirm, that's Jeffrey Epstein, and the phone number is 123 to 456. Is that correct?\n\nChannel 0: Yes.\n\nChannel 1: You're all set, Jeffrey. Your order for one garlic bread and one large spicy diavola will be ready for pickup. Feel free to visit us at 123 Fake Street, Bruce Town. Thanks for choosing Pete's Pizzas. Have a great day.\n\nGoodbye.\n\nChannel 0: Okay. So there I did hear some tweaks. Like, you can tweak it so that she reads out just one digit at a time for the phone number. Connected.\n\nChannel 1: I apologize\n\nChannel 0: There\n\nChannel 1: for the oversight. In the future, I will ensure that phone numbers are read out as individual digits for clarity. If there's anything else you need help with, feel free to ask. Went through your order. Is there anything else you need help with today?","paragraphs":[{"sentences":[{"text":"Thanks for calling Pete's Pizzas.","start":3.28,"end":4.88,"sentiment":"positive","sentiment_score":0.6701948285102844},{"text":"What can we get you started with today?","start":4.88,"end":6.58,"sentiment":"positive","sentiment_score":0.5106881707906723}],"sentiment":"positive","sentiment_score":0.5720368852982154,"channel":1,"num_words":13,"start":3.28,"end":6.58},{"sentences":[{"text":"Hey.","start":8.08,"end":8.32,"sentiment":"neutral","sentiment_score":0.04917917773127556},{"text":"I wanted to order a large garlic bread.","start":8.32,"end":10.179999,"sentiment":"neutral","sentiment_score":0.04076585057191551}],"sentiment":"neutral","sentiment_score":0.04170066470073329,"channel":0,"num_words":9,"start":8.08,"end":10.179999},{"sentences":[{"text":"We don't have a large size for garlic bread, but we do have our regular size available for $8.","start":12.575001,"end":17.795,"sentiment":"neutral","sentiment_score":0.028164914073912722},{"text":"Would you like that instead?","start":18.015,"end":19.235,"sentiment":"neutral","sentiment_score":0.05207069590687752}],"sentiment":"neutral","sentiment_score":0.03314528528911372,"channel":1,"num_words":24,"start":12.575001,"end":19.235},{"sentences":[{"text":"Yeah.","start":20.345001,"end":20.585,"sentiment":"neutral","sentiment_score":0.14043018221855164},{"text":"No problem.","start":20.585,"end":21.325,"sentiment":"positive","sentiment_score":0.3593706488609314}],"sentiment":"neutral","sentiment_score":0.2863904933134715,"channel":0,"num_words":3,"start":20.345001,"end":21.325},{"sentences":[{"text":"Great choice.","start":24.27,"end":25.01,"sentiment":"positive","sentiment_score":0.7303455471992493},{"text":"How many orders of the garlic bread would you like?","start":25.150002,"end":27.57,"sentiment":"neutral","sentiment_score":0.3010605230927467}],"sentiment":"positive","sentiment_score":0.3726080271104972,"channel":1,"num_words":12,"start":24.27,"end":27.57},{"sentences":[{"text":"One.","start":28.79,"end":29.29,"sentiment":"positive","sentiment_score":0.3802098035812378}],"sentiment":"positive","sentiment_score":0.3802098035812378,"channel":0,"num_words":1,"start":28.79,"end":29.29},{"sentences":[{"text":"Perfect.","start":31.79,"end":32.29,"sentiment":"positive","sentiment_score":0.6449489593505859},{"text":"So that's one garlic bread for $8.","start":32.67,"end":35.33,"sentiment":"positive","sentiment_score":0.33661443420818876},{"text":"Was there anything else you'd like to add to your order?","start":35.71,"end":38.45,"sentiment":"neutral","sentiment_score":0.29644297334280884}],"sentiment":"neutral","sentiment_score":0.3295854055567792,"channel":1,"num_words":19,"start":31.79,"end":38.45},{"sentences":[{"text":"Yeah.","start":39.364998,"end":39.605,"sentiment":"neutral","sentiment_score":0.0692773163318634},{"text":"What else do you have on the menu?","start":39.605,"end":40.905,"sentiment":"neutral","sentiment_score":0.05646259477362037}],"sentiment":"neutral","sentiment_score":0.05788645272453626,"channel":0,"num_words":9,"start":39.364998,"end":40.905},{"sentences":[{"text":"Sure.","start":43.125,"end":43.605,"sentiment":"neutral","sentiment_score":0.10705749690532684},{"text":"We've got pizzas, sides, drinks, and desserts.","start":43.605,"end":46.984997,"sentiment":"neutral","sentiment_score":0.12797187055860246},{"text":"Which category would you like to explore?","start":47.204998,"end":49.225,"sentiment":"neutral","sentiment_score":0.08528975290911538}],"sentiment":"neutral","sentiment_score":0.10665925741195678,"channel":1,"num_words":15,"start":43.125,"end":49.225},{"sentences":[{"text":"Can I explore the pizzas?","start":50.245,"end":51.625,"sentiment":"neutral","sentiment_score":0.04099603220820427}],"sentiment":"neutral","sentiment_score":0.04099603220820427,"channel":0,"num_words":5,"start":50.245,"end":51.625},{"sentences":[{"text":"I apologize for the confusion, but I can only assist with taking your order over the phone.","start":53.86,"end":58.68,"sentiment":"neutral","sentiment_score":-0.12049494683742523},{"text":"If you need images or any other information, I'd recommend checking out our website at www.pete'spizzas.com.","start":58.74,"end":66.595,"sentiment":"neutral","sentiment_score":-0.09794317407067865},{"text":"Would you like to hear more from a specific category on our menu?","start":66.655,"end":69.795,"sentiment":"neutral","sentiment_score":-0.012314857413562445}],"sentiment":"neutral","sentiment_score":-0.08207821799442172,"channel":1,"num_words":46,"start":53.86,"end":69.795},{"sentences":[{"text":"Yes.","start":70.505,"end":70.745,"sentiment":"neutral","sentiment_score":0.0333663746714592},{"text":"The pizzas.","start":70.745,"end":71.485,"sentiment":"neutral","sentiment_score":0.022097782231867313}],"sentiment":"neutral","sentiment_score":0.025853979711731274,"channel":0,"num_words":3,"start":70.505,"end":71.485},{"sentences":[{"text":"Here are our pizza options.","start":75.134995,"end":76.755,"sentiment":"neutral","sentiment_score":0.050611396133899686},{"text":"Margherita, small $14, medium $18, large $22.","start":77.020004,"end":82.4,"sentiment":"neutral","sentiment_score":0.04856834773506437},{"text":"Hawaiian, small $17, medium $21, large $25.","start":82.7,"end":87.92,"sentiment":"neutral","sentiment_score":0.03443198251937117},{"text":"Supreme, small, $18.","start":88.22,"end":90.505,"sentiment":"neutral","sentiment_score":0.03374256628255049},{"text":"Medium, $23.","start":90.505,"end":91.945,"sentiment":"neutral","sentiment_score":0.02121097780764103}],"sentiment":"neutral","sentiment_score":0.0407378727880617,"channel":1,"num_words":24,"start":75.134995,"end":91.945},{"sentences":[{"text":"Large, $27.","start":91.945,"end":93.405,"sentiment":"neutral","sentiment_score":0.026651442050933838},{"text":"Meat lovers, small, $19.","start":93.625,"end":95.865,"sentiment":"neutral","sentiment_score":0.028924327809363604},{"text":"Medium, $24.","start":95.865,"end":97.16499,"sentiment":"neutral","sentiment_score":0.015749404672533274},{"text":"Large, $28.","start":97.30499,"end":98.765,"sentiment":"neutral","sentiment_score":0.023792985826730728},{"text":"Vegetarian, small, $16.","start":98.905,"end":101.145,"sentiment":"neutral","sentiment_score":0.025675895313421886}],"sentiment":"neutral","sentiment_score":0.025008666329085827,"channel":1,"num_words":13,"start":91.945,"end":101.145},{"sentences":[{"text":"Medium, $20.","start":101.145,"end":102.185,"sentiment":"neutral","sentiment_score":0.019071439281105995},{"text":"Large, $24.","start":102.185,"end":103.41,"sentiment":"neutral","sentiment_score":0.020810382440686226},{"text":"BBQ chicken, small, $18.","start":103.810005,"end":106.07001,"sentiment":"neutral","sentiment_score":0.023633159697055817},{"text":"Medium, $22.","start":106.21001,"end":107.590004,"sentiment":"neutral","sentiment_score":0.02006685547530651},{"text":"Large, $26.","start":107.73,"end":109.19,"sentiment":"neutral","sentiment_score":0.026956167072057724}],"sentiment":"neutral","sentiment_score":0.02236186061054468,"channel":1,"num_words":12,"start":101.145,"end":109.19},{"sentences":[{"text":"Spicy diavola.","start":109.33,"end":110.23,"sentiment":"neutral","sentiment_score":0.04304680973291397},{"text":"Small, $17.","start":110.69,"end":111.89,"sentiment":"neutral","sentiment_score":0.03181385714560747},{"text":"Medium, $21.","start":111.89,"end":113.170006,"sentiment":"neutral","sentiment_score":0.02412927709519863},{"text":"Large, $25.","start":113.170006,"end":114.61,"sentiment":"neutral","sentiment_score":0.03930540569126606},{"text":"The pepperoni is sold out tonight.","start":114.61,"end":116.450005,"sentiment":"neutral","sentiment_score":0.13470741733908653}],"sentiment":"neutral","sentiment_score":0.0774882288117494,"channel":1,"num_words":14,"start":109.33,"end":116.450005},{"sentences":[{"text":"Would you like to add any of these to your order?","start":116.450005,"end":118.515,"sentiment":"neutral","sentiment_score":0.16155927560546182}],"sentiment":"neutral","sentiment_score":0.16155927560546182,"channel":1,"num_words":11,"start":116.450005,"end":118.515},{"sentences":[{"text":"Yeah.","start":120.14,"end":120.380005,"sentiment":"neutral","sentiment_score":0.06008722633123398},{"text":"Can I order a pepperoni, please?","start":120.380005,"end":122.08,"sentiment":"neutral","sentiment_score":0.04385551996529102}],"sentiment":"neutral","sentiment_score":0.04617433516042573,"channel":0,"num_words":7,"start":120.14,"end":122.08},{"sentences":[{"text":"I'm sorry, but we're out of the pepperoni pizza tonight.","start":124.275,"end":126.994995,"sentiment":"neutral","sentiment_score":-0.2353965625166893},{"text":"May I suggest trying our spicy diavola instead?","start":126.994995,"end":129.735,"sentiment":"neutral","sentiment_score":0.016835859045386314},{"text":"It's a house favorite for those who like it warm, featuring hot salami and fresh chili.","start":129.955,"end":134.455,"sentiment":"positive","sentiment_score":0.4147502416744828}],"sentiment":"neutral","sentiment_score":0.1299036798231742,"channel":1,"num_words":34,"start":124.275,"end":134.455},{"sentences":[{"text":"Yeah.","start":135.585,"end":135.825,"sentiment":"neutral","sentiment_score":0.087359219789505},{"text":"Can I get one of those, please?","start":135.825,"end":137.285,"sentiment":"neutral","sentiment_score":0.11363023200205394}],"sentiment":"neutral","sentiment_score":0.11034635547548532,"channel":0,"num_words":8,"start":135.585,"end":137.285},{"sentences":[{"text":"Absolutely.","start":139.29001,"end":139.79001,"sentiment":"neutral","sentiment_score":0.2046508193016052},{"text":"Would you like the spicy dai vola in small for $17, medium for $21, or large for $25?","start":140.25,"end":147.07,"sentiment":"neutral","sentiment_score":0.15176574430531925}],"sentiment":"neutral","sentiment_score":0.15454916930512377,"channel":1,"num_words":19,"start":139.29001,"end":147.07},{"sentences":[{"text":"Can I get an extra large for $34?","start":148.76001,"end":151.18001,"sentiment":"neutral","sentiment_score":0.03142476361244917}],"sentiment":"neutral","sentiment_score":0.03142476361244917,"channel":0,"num_words":8,"start":148.76001,"end":151.18001},{"sentences":[{"text":"We don't have an extra large size available, but the large spicy diabola is $25.","start":154.015,"end":159.155,"sentiment":"neutral","sentiment_score":-0.04184380285441876},{"text":"Would you like to go with that size?","start":159.375,"end":161.155,"sentiment":"neutral","sentiment_score":0.026181529043242335}],"sentiment":"neutral","sentiment_score":-0.018182817846536636,"channel":1,"num_words":23,"start":154.015,"end":161.155},{"sentences":[{"text":"Yes.","start":162.425,"end":162.925,"sentiment":"neutral","sentiment_score":0.14450658857822418}],"sentiment":"neutral","sentiment_score":0.14450658857822418,"channel":0,"num_words":1,"start":162.425,"end":162.925},{"sentences":[{"text":"Great choice.","start":166.59,"end":167.33,"sentiment":"positive","sentiment_score":0.48203910887241364},{"text":"So you've got one garlic bread for $8 and one large spicy diavola for $25.","start":167.39,"end":173.475,"sentiment":"neutral","sentiment_score":0.24874642690022786},{"text":"Your total comes to $33.","start":174.35501,"end":176.375,"sentiment":"neutral","sentiment_score":0.19085767567157746},{"text":"Is this order for pickup or delivery?","start":176.43501,"end":178.29501,"sentiment":"neutral","sentiment_score":0.07782377089772906}],"sentiment":"neutral","sentiment_score":0.21359756537552538,"channel":1,"num_words":29,"start":166.59,"end":178.29501},{"sentences":[{"text":"Pickup, please.","start":179.23999,"end":180.14,"sentiment":"neutral","sentiment_score":0.08046727813780308}],"sentiment":"neutral","sentiment_score":0.08046727813780308,"channel":0,"num_words":2,"start":179.23999,"end":180.14},{"sentences":[{"text":"Perfect.","start":182.675,"end":183.175,"sentiment":"neutral","sentiment_score":0.29551154375076294},{"text":"Could I have your name and a callback phone number for the order, please?","start":183.63501,"end":186.85501,"sentiment":"neutral","sentiment_score":0.12767968060714857}],"sentiment":"neutral","sentiment_score":0.13886847148338954,"channel":1,"num_words":15,"start":182.675,"end":186.85501},{"sentences":[{"text":"Yeah.","start":187.66501,"end":187.82501,"sentiment":"neutral","sentiment_score":0.05687239021062851},{"text":"No problem.","start":187.82501,"end":188.38501,"sentiment":"neutral","sentiment_score":0.08508021384477615},{"text":"Jeffrey Epstein.","start":188.38501,"end":189.285,"sentiment":"neutral","sentiment_score":0.03917945921421051},{"text":"123456.","start":190.54501,"end":192.80501,"sentiment":"neutral","sentiment_score":0.052783653140068054}],"sentiment":"neutral","sentiment_score":0.05969589824477831,"channel":0,"num_words":6,"start":187.66501,"end":192.80501},{"sentences":[{"text":"Thank you, Jeffrey.","start":194.32,"end":195.3,"sentiment":"neutral","sentiment_score":0.23443291584650675},{"text":"Just to confirm, that's Jeffrey Epstein, and the phone number is 123 to 456.","start":195.44,"end":200.72,"sentiment":"neutral","sentiment_score":0.1256695075758866},{"text":"Is that correct?","start":200.72,"end":201.62001,"sentiment":"neutral","sentiment_score":0.11199739575386047}],"sentiment":"neutral","sentiment_score":0.1399332020431757,"channel":1,"num_words":20,"start":194.32,"end":201.62001},{"sentences":[{"text":"Yes.","start":203.12,"end":203.62,"sentiment":"neutral","sentiment_score":0.19406914710998535}],"sentiment":"neutral","sentiment_score":0.19406914710998535,"channel":0,"num_words":1,"start":203.12,"end":203.62},{"sentences":[{"text":"You're all set, Jeffrey.","start":205.545,"end":206.845,"sentiment":"neutral","sentiment_score":0.3307972699403763},{"text":"Your order for one garlic bread and one large spicy diavola will be ready for pickup.","start":207.385,"end":212.365,"sentiment":"positive","sentiment_score":0.36601033993065357},{"text":"Feel free to visit us at 123 Fake Street, Bruce Town.","start":212.745,"end":216.365,"sentiment":"neutral","sentiment_score":0.25216222486712714},{"text":"Thanks for choosing Pete's Pizzas.","start":216.5,"end":218.04,"sentiment":"positive","sentiment_score":0.5604772567749023},{"text":"Have a great day.","start":218.09999,"end":219.06,"sentiment":"positive","sentiment_score":0.5378227531909943}],"sentiment":"positive","sentiment_score":0.37267040722072126,"channel":1,"num_words":40,"start":205.545,"end":219.06},{"sentences":[{"text":"Goodbye.","start":219.06,"end":219.56,"sentiment":"neutral","sentiment_score":0.12496954947710036}],"sentiment":"neutral","sentiment_score":0.12496954947710036,"channel":1,"num_words":1,"start":219.06,"end":219.56},{"sentences":[{"text":"Okay.","start":224.55,"end":224.87,"sentiment":"neutral","sentiment_score":0.015856336802244186},{"text":"So there I did hear some tweaks.","start":224.87,"end":226.39,"sentiment":"neutral","sentiment_score":-0.03368289076856205},{"text":"Like, you can tweak it so that she reads out just one digit at a time for the phone number.","start":226.39,"end":230.56999,"sentiment":"neutral","sentiment_score":0.014952731784433126},{"text":"Connected.","start":231.26999,"end":231.76999,"sentiment":"neutral","sentiment_score":-0.01658676378428936}],"sentiment":"neutral","sentiment_score":0.0021566887354028635,"channel":0,"num_words":29,"start":224.55,"end":231.76999},{"sentences":[{"text":"I apologize","start":232.275,"end":232.935,"sentiment":"neutral","sentiment_score":-0.15967606008052826}],"sentiment":"neutral","sentiment_score":-0.15967606008052826,"channel":1,"num_words":2,"start":232.275,"end":232.935},{"sentences":[{"text":"There","start":232.70999,"end":233.20999,"sentiment":"neutral","sentiment_score":-0.1355529427528381}],"sentiment":"neutral","sentiment_score":-0.1355529427528381,"channel":0,"num_words":1,"start":232.70999,"end":233.20999},{"sentences":[{"text":"for the oversight.","start":232.995,"end":233.815,"sentiment":"neutral","sentiment_score":-0.14279919862747192},{"text":"In the future, I will ensure that phone numbers are read out as individual digits for clarity.","start":233.875,"end":238.215,"sentiment":"neutral","sentiment_score":0.021073090761680815},{"text":"If there's anything else you need help with, feel free to ask.","start":238.60094,"end":241.40094,"sentiment":"neutral","sentiment_score":0.21033069615562758},{"text":"Went through your order.","start":241.40094,"end":242.36093,"sentiment":"neutral","sentiment_score":0.3077365979552269},{"text":"Is there anything else you need help with today?","start":242.36093,"end":244.46094,"sentiment":"neutral","sentiment_score":0.15206306924422583}],"sentiment":"neutral","sentiment_score":0.11229616257672509,"channel":1,"num_words":45,"start":232.995,"end":244.46094}]},"summary":{"result":"success","short":"The customer calls Pete's Pizzas to order a large garlic bread and is offered a medium size for $8. The customer orders two pizzas and is offered a pepperoni pizza and a large spicy diavola pizza, but the pepperoni pizza is sold out. The customer provides their name and callback number for the order and is informed of the pickup time and additional information about the order."},"intents":{"segments":[{"text":"Would you like the spicy dai vola in small for $17, medium for $21, or large for $25?","start_word":283,"end_word":300,"intents":[{"intent":"Specify order quantity","confidence_score":0.0000017103213}]},{"text":"So you've got one garlic bread for $8 and one large spicy diavola for $25. Your total comes to $33. Is this order for pickup or delivery?","start_word":335,"end_word":361,"intents":[{"intent":"Confirm order","confidence_score":0.46652418}]},{"text":"Could I have your name and a callback phone number for the order, please? Yeah.","start_word":365,"end_word":379,"intents":[{"intent":"Verify phone number","confidence_score":0.0017877716}]}]},"sentiments":{"segments":[{"text":"Thanks for calling Pete's Pizzas. What can we get you started with today?","start_word":0,"end_word":12,"sentiment":"positive","sentiment_score":0.5770550966262817},{"text":"Hey. I wanted to order a large garlic bread. We don't have a large size for garlic bread, but we do have our regular size available for $8. Would you like that instead? Yeah.","start_word":13,"end_word":46,"sentiment":"neutral","sentiment_score":0.03662620484828949},{"text":"No problem. Great choice.","start_word":47,"end_word":50,"sentiment":"positive","sentiment_score":0.5456673502922058},{"text":"How many orders of the garlic bread would you like?","start_word":51,"end_word":60,"sentiment":"neutral","sentiment_score":0.3031245768070221},{"text":"One. Perfect. So that's one garlic bread for $8.","start_word":61,"end_word":69,"sentiment":"positive","sentiment_score":0.39055559039115906},{"text":"Was there anything else you'd like to add to your order? Yeah. What else do you have on the menu? Sure. We've got pizzas, sides, drinks, and desserts. Which category would you like to explore? Can I explore the pizzas? I apologize for the confusion, but I can only assist with taking your order over the phone. If you need images or any other information, I'd recommend checking out our website at www.pete'spizzas.com. Would you like to hear more from a specific category on our menu? Yes. The pizzas. Here are our pizza options. Margherita, small $14, medium $18, large $22. Hawaiian, small $17, medium $21, large $25. Supreme, small, $18. Medium, $23. Large, $27. Meat lovers, small, $19. Medium, $24. Large, $28. Vegetarian, small, $16. Medium, $20. Large, $24. BBQ chicken, small, $18. Medium, $22. Large, $26. Spicy diavola. Small, $17. Medium, $21. Large, $25. The pepperoni is sold out tonight. Would you like to add any of these to your order? Yeah. Can I order a pepperoni, please? I'm sorry, but we're out of the pepperoni pizza tonight. May I suggest trying our spicy diavola instead?","start_word":70,"end_word":257,"sentiment":"neutral","sentiment_score":0.023846701263113224},{"text":"It's a house favorite for those who like it warm, featuring hot salami and fresh chili.","start_word":258,"end_word":273,"sentiment":"positive","sentiment_score":0.4046657085418701},{"text":"Yeah. Can I get one of those, please? Absolutely. Would you like the spicy dai vola in small for $17, medium for $21, or large for $25? Can I get an extra large for $34? We don't have an extra large size available, but the large spicy diabola is $25. Would you like to go with that size? Yes.","start_word":274,"end_word":332,"sentiment":"neutral","sentiment_score":0.06618108600378036},{"text":"Great choice.","start_word":333,"end_word":334,"sentiment":"positive","sentiment_score":0.4661157131195069},{"text":"So you've got one garlic bread for $8 and one large spicy diavola for $25. Your total comes to $33. Is this order for pickup or delivery? Pickup, please. Perfect. Could I have your name and a callback phone number for the order, please? Yeah. No problem. Jeffrey Epstein. 123456. Thank you, Jeffrey. Just to confirm, that's Jeffrey Epstein, and the phone number is 123 to 456. Is that correct? Yes. You're all set, Jeffrey.","start_word":335,"end_word":409,"sentiment":"neutral","sentiment_score":0.16055746376514435},{"text":"Your order for one garlic bread and one large spicy diavola will be ready for pickup.","start_word":410,"end_word":425,"sentiment":"positive","sentiment_score":0.3621201813220978},{"text":"Feel free to visit us at 123 Fake Street, Bruce Town.","start_word":426,"end_word":436,"sentiment":"neutral","sentiment_score":0.250217080116272},{"text":"Thanks for choosing Pete's Pizzas. Have a great day.","start_word":437,"end_word":445,"sentiment":"positive","sentiment_score":0.5404371023178101},{"text":"Goodbye. Okay. So there I did hear some tweaks. Like, you can tweak it so that she reads out just one digit at a time for the phone number. Connected. I apologize There for the oversight. In the future, I will ensure that phone numbers are read out as individual digits for clarity. If there's anything else you need help with, feel free to ask. Went through your order. Is there anything else you need help with today?","start_word":446,"end_word":523,"sentiment":"neutral","sentiment_score":0.0688652849447606}],"average":{"sentiment":"neutral","sentiment_score":0.11778173091628892}}}}