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Is this Royce? This this is Veronica from IT Financial. How are you? Been a busy day?\n\nOh, really? Yep. Now are you still free to go through your annual review, or is now not a good time? That's okay. When is the best time?\n\nAnd I will get you rescheduled when it's not so crazy for you. Let me have a look. I can't do Friday, unfortunately, but I could do either Wednesday or Thursday next week if either of those days would work. Wednesday? Yeah.\n\nNo. Let's avoid that. Now I do have afternoon appointments. I can do either one thirty or 03:00. Would either of those work for you?\n\nOkay. No no stress. So 01:30 will be okay? Yeah. Okay.\n\nYeah. Beautiful. I will give you a call then. No worries. Thanks.\n\nBye.","paragraphs":[{"sentences":[{"text":"Good afternoon.","start":1.5999999,"end":2.3999999,"sentiment":"neutral","sentiment_score":0.2550320252776146},{"text":"Is this Royce?","start":2.3999999,"end":3.22,"sentiment":"neutral","sentiment_score":0.15060207496086755},{"text":"This this is Veronica from IT Financial.","start":5.12,"end":7.8599997,"sentiment":"neutral","sentiment_score":0.10528787119047982},{"text":"How are you?","start":8.0,"end":8.9,"sentiment":"neutral","sentiment_score":0.11381932099660237},{"text":"Been a busy day?","start":12.3949995,"end":17.055,"sentiment":"neutral","sentiment_score":-0.15516296215355396}],"sentiment":"neutral","sentiment_score":0.07472060463930431,"num_words":19,"start":1.5999999,"end":17.055},{"sentences":[{"text":"Oh, really?","start":19.515,"end":20.255,"sentiment":"neutral","sentiment_score":-0.0995383933186531},{"text":"Yep.","start":23.755,"end":24.255,"sentiment":"neutral","sentiment_score":-0.007165292277932167},{"text":"Now are you still free to go through your annual review, or is now not a good time?","start":25.269999,"end":30.89,"sentiment":"neutral","sentiment_score":-0.026023139866689842},{"text":"That's okay.","start":33.11,"end":34.17,"sentiment":"neutral","sentiment_score":-0.02790629956871271},{"text":"When is the best time?","start":34.47,"end":35.75,"sentiment":"neutral","sentiment_score":0.006118490919470787}],"sentiment":"neutral","sentiment_score":-0.02499566932341882,"num_words":28,"start":19.515,"end":35.75},{"sentences":[{"text":"And I will get you rescheduled when it's not so crazy for you.","start":35.75,"end":39.105,"sentiment":"neutral","sentiment_score":-0.03367254066352661},{"text":"Let me have a look.","start":45.025,"end":46.485,"sentiment":"neutral","sentiment_score":0.01695826780050993},{"text":"I can't do Friday, unfortunately, but I could do either Wednesday or Thursday next week if either of those days would work.","start":46.785,"end":54.05,"sentiment":"neutral","sentiment_score":-0.03658177737485279},{"text":"Wednesday?","start":55.949997,"end":56.449997,"sentiment":"neutral","sentiment_score":-0.007393863517791033},{"text":"Yeah.","start":58.03,"end":58.43,"sentiment":"neutral","sentiment_score":-0.012370561249554156}],"sentiment":"neutral","sentiment_score":-0.028036076586604827,"num_words":42,"start":35.75,"end":58.43},{"sentences":[{"text":"No.","start":58.43,"end":58.93,"sentiment":"neutral","sentiment_score":-0.08324379473924637},{"text":"Let's avoid that.","start":59.55,"end":60.769997,"sentiment":"neutral","sentiment_score":-0.05137483278910319},{"text":"Now I do have afternoon appointments.","start":60.989998,"end":65.09,"sentiment":"neutral","sentiment_score":0.057826862360040344},{"text":"I can do either one thirty or 03:00.","start":65.229996,"end":70.305,"sentiment":"neutral","sentiment_score":0.04304354661144316},{"text":"Would either of those work for you?","start":70.365,"end":72.145004,"sentiment":"neutral","sentiment_score":0.038941988721489906}],"sentiment":"neutral","sentiment_score":0.02906140699982643,"num_words":25,"start":58.43,"end":72.145004},{"sentences":[{"text":"Okay.","start":77.565,"end":78.065,"sentiment":"neutral","sentiment_score":0.03505720570683479},{"text":"No no stress.","start":78.925,"end":79.829994,"sentiment":"neutral","sentiment_score":0.0938272699713707},{"text":"So 01:30 will be okay?","start":79.829994,"end":81.53,"sentiment":"neutral","sentiment_score":0.10784418880939484},{"text":"Yeah.","start":82.78999,"end":83.28999,"sentiment":"neutral","sentiment_score":0.048309363424777985},{"text":"Okay.","start":83.509995,"end":84.009995,"sentiment":"neutral","sentiment_score":0.11095885932445526}],"sentiment":"neutral","sentiment_score":0.09227528931065039,"num_words":11,"start":77.565,"end":84.009995},{"sentences":[{"text":"Yeah.","start":84.31,"end":84.71,"sentiment":"neutral","sentiment_score":0.30111604928970337},{"text":"Beautiful.","start":84.71,"end":85.21,"sentiment":"positive","sentiment_score":0.5644443035125732},{"text":"I will give you a call then.","start":85.27,"end":86.63,"sentiment":"positive","sentiment_score":0.3950859861714499},{"text":"No worries.","start":86.63,"end":87.35,"sentiment":"neutral","sentiment_score":0.24536367505788803},{"text":"Thanks.","start":87.35,"end":87.85,"sentiment":"positive","sentiment_score":0.3916701674461365}],"sentiment":"positive","sentiment_score":0.37612998113036156,"num_words":12,"start":84.31,"end":87.85},{"sentences":[{"text":"Bye.","start":88.229996,"end":88.729996,"sentiment":"neutral","sentiment_score":0.27937906980514526}],"sentiment":"neutral","sentiment_score":0.27937906980514526,"num_words":1,"start":88.229996,"end":88.729996}]}}]},{"alternatives":[{"transcript":"Hello? 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Yeah. It is. Oh, I forgot. Getting there slowly but surely.\n\nI'm gonna work. I just took a track off the skid steer trying to get that put back on. Useless. Yeah. What do you do?\n\nYeah. No. It's not a good time right at the moment. Yeah. Go Friday if if you have any appointments Friday.\n\nOr Wednesday because Thursday is maintenance track for me. Yeah. Thursday is always busy. Yeah. Yeah.\n\nYeah. 01:30 because I usually finish around 03:30, 04:00, so I'll be driving home. Yep. Yeah. 01:30.\n\nNext Wednesday. Yep. Right. Yeah. 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Is this Royce?\n\nChannel 1: Yeah. It is. Oh, I forgot.\n\nChannel 0: This this is Veronica from IT Financial. How are you?\n\nChannel 1: Getting there slowly but surely.\n\nChannel 0: Been a busy\n\nChannel 1: I'm gonna work. I just took a track\n\nChannel 0: day?\n\nChannel 1: off the skid steer trying to get that put back on.\n\nChannel 0: Oh,\n\nChannel 1: Useless.\n\nChannel 0: really?\n\nChannel 1: Yeah. What do you do?\n\nChannel 0: Yep. Now are you\n\nChannel 1: Yeah.\n\nChannel 0: still free to go through your annual review, or is now not a good time?\n\nChannel 1: No. It's not a good time right at\n\nChannel 0: That's okay.\n\nChannel 1: the\n\nChannel 0: When is the best time? And I will get you\n\nChannel 1: moment.\n\nChannel 0: rescheduled when it's not so crazy for you.\n\nChannel 1: Yeah. Go Friday if if you have any appointments Friday. Or\n\nChannel 0: Let me have a look. 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Bye.\n\nChannel 1: Veronica. Thank you.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.24,"end":0.74,"sentiment":"neutral","sentiment_score":0.0494852215051651}],"sentiment":"neutral","sentiment_score":0.0494852215051651,"channel":1,"num_words":1,"start":0.24,"end":0.74},{"sentences":[{"text":"Good afternoon.","start":1.5999999,"end":2.3999999,"sentiment":"neutral","sentiment_score":0.2550320252776146},{"text":"Is this Royce?","start":2.3999999,"end":3.22,"sentiment":"neutral","sentiment_score":0.15060207496086755}],"sentiment":"neutral","sentiment_score":0.1923740550875664,"channel":0,"num_words":5,"start":1.5999999,"end":3.22},{"sentences":[{"text":"Yeah.","start":3.84,"end":4.08,"sentiment":"neutral","sentiment_score":0.12072927504777908},{"text":"It is.","start":4.08,"end":4.56,"sentiment":"neutral","sentiment_score":0.11759135499596596},{"text":"Oh, I 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will give you a call then.","start":85.27,"end":86.63,"sentiment":"positive","sentiment_score":0.3950859861714499},{"text":"No worries.","start":86.63,"end":87.35,"sentiment":"neutral","sentiment_score":0.24536367505788803},{"text":"Thanks.","start":87.35,"end":87.85,"sentiment":"positive","sentiment_score":0.3916701674461365},{"text":"Bye.","start":88.229996,"end":88.729996,"sentiment":"neutral","sentiment_score":0.27937906980514526}],"sentiment":"positive","sentiment_score":0.3570344082333825,"channel":0,"num_words":11,"start":85.27,"end":88.729996},{"sentences":[{"text":"Veronica.","start":88.896935,"end":89.396935,"sentiment":"neutral","sentiment_score":0.2712262272834778},{"text":"Thank you.","start":90.41694,"end":91.15694,"sentiment":"positive","sentiment_score":0.42048101127147675}],"sentiment":"positive","sentiment_score":0.3707294166088104,"channel":1,"num_words":3,"start":88.896935,"end":91.15694}]},"summary":{"result":"success","short":"A representative from IT Financial named Veronica calls Royce to reschedule an appointment. Royce suggests Wednesday or Thursday next week, but Veronica says it's not a good time. They agree on Wednesday at 39 pm and Veronica will call Royce to confirm the appointment."},"intents":{"segments":[{"text":"Now I do have afternoon appointments. I can do either one Yeah.","start_word":167,"end_word":178,"intents":[{"intent":"Book appointment","confidence_score":0.004805147}]}]},"sentiments":{"segments":[{"text":"Hello? Good afternoon. Is this Royce? Yeah. It is. Oh, I forgot. This this is Veronica from IT Financial. How are you? Getting there slowly but surely. Been a busy I'm gonna work. I just took a track day? off the skid steer trying to get that put back on. Oh, Useless. really? Yeah. What do you do? Yep. Now are you Yeah. still free to go through your annual review, or is now not a good time? No. It's not a good time right at That's okay. the When is the best time? And I will get you moment. rescheduled when it's not so crazy for you. Yeah. Go Friday if if you have any appointments Friday. Or Let me have a look. I can't do Friday, unfortunately, but I could do either Wednesday or Thursday next week if either of those days would work. Wednesday because Thursday is Wednesday? maintenance track for me. Yeah. Thursday is Yeah. always No. busy. Yeah. Let's avoid that. Yeah. Now I do have afternoon appointments. I can do either one Yeah. thirty or 03:00. Would either of those work for you? 01:30 because I usually finish around 03:30, 04:00, so I'll be driving Okay. home. No Yep. no stress. So 01:30 will be okay? Yeah. 01:30. Yeah. Next Wednesday. Okay. Yep. Yeah.","start_word":0,"end_word":219,"sentiment":"neutral","sentiment_score":-0.004362242761999369},{"text":"Beautiful. Right. Yeah. Thanks, I will give you a call then.","start_word":220,"end_word":230,"sentiment":"positive","sentiment_score":0.4226391017436981},{"text":"No worries.","start_word":231,"end_word":232,"sentiment":"neutral","sentiment_score":0.2535040080547333},{"text":"Thanks.","start_word":233,"end_word":233,"sentiment":"positive","sentiment_score":0.3916701674461365},{"text":"Bye. Veronica.","start_word":234,"end_word":235,"sentiment":"neutral","sentiment_score":0.2753026485443115},{"text":"Thank you.","start_word":236,"end_word":237,"sentiment":"positive","sentiment_score":0.4926246106624603}],"average":{"sentiment":"neutral","sentiment_score":0.028953414493136934}}}}