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hi there. My name is Balaji. Please, whom am I speaking with? Okay. Manager, I don't know what your name is, but I have an issue.\n\nBasically basically, I signed up for two years I signed up for two years with you. And Bollaji, b o b o h I. B e o l a j I j I. Yes. That's the one.\n\nThank you. So I need the voucher and resent to me because the one they sent didn't work, and I have not been able to The holiday accommodation voucher. It says it's not the expired or not working or something of that nature. Okay. Okay.\n\nThat'll be you too. Oh, thank you so much, sir. Sir. Oh, I thought I thought you are a manager indeed. Thank you so much.\n\nBye. Bye.","paragraphs":[{"sentences":[{"text":"Oh, hi there.","start":2.1599998,"end":3.3,"sentiment":"neutral","sentiment_score":0.04781096366544565},{"text":"My name is Balaji.","start":3.6799998,"end":4.74,"sentiment":"neutral","sentiment_score":0.02012075879611075},{"text":"Please, whom am I speaking with?","start":4.88,"end":6.42,"sentiment":"neutral","sentiment_score":0.007668725214898586},{"text":"Okay.","start":10.96,"end":11.46,"sentiment":"neutral","sentiment_score":-0.03214838355779648},{"text":"Manager, I don't know what your name is, but I have an issue.","start":12.674999,"end":19.255,"sentiment":"neutral","sentiment_score":-0.14165487713538683}],"sentiment":"neutral","sentiment_score":-0.05939753736472792,"num_words":27,"start":2.1599998,"end":19.255},{"sentences":[{"text":"Basically basically, I signed up for two years I signed up for two years with you.","start":20.195,"end":28.6,"sentiment":"neutral","sentiment_score":-0.029198592994362116},{"text":"And Bollaji, b o b o h I.","start":29.380001,"end":39.4,"sentiment":"neutral","sentiment_score":-0.000715611269697547},{"text":"B e o l a j I j I.","start":39.62,"end":51.135002,"sentiment":"neutral","sentiment_score":-0.000655967483503951},{"text":"Yes.","start":51.135002,"end":51.635002,"sentiment":"neutral","sentiment_score":0.031271353363990784},{"text":"That's the one.","start":52.175,"end":52.975,"sentiment":"neutral","sentiment_score":0.09309648474057515}],"sentiment":"neutral","sentiment_score":-0.004547169671167393,"num_words":37,"start":20.195,"end":52.975},{"sentences":[{"text":"Thank you.","start":52.975,"end":53.715,"sentiment":"neutral","sentiment_score":0.2948407828807831},{"text":"So I need the voucher and resent to me because the one they sent didn't work, and I have not been able to The holiday accommodation voucher.","start":54.255,"end":74.625,"sentiment":"neutral","sentiment_score":-0.14345841075259227},{"text":"It says it's not the expired or not working or something of that nature.","start":100.835,"end":105.895,"sentiment":"neutral","sentiment_score":-0.23155233902590616},{"text":"Okay.","start":117.24,"end":117.74,"sentiment":"neutral","sentiment_score":-0.020514292642474174},{"text":"Okay.","start":117.96,"end":118.44,"sentiment":"neutral","sentiment_score":-0.004746796563267708}],"sentiment":"neutral","sentiment_score":-0.14557087466948562,"num_words":45,"start":52.975,"end":118.44},{"sentences":[{"text":"That'll be you too.","start":118.44,"end":119.58,"sentiment":"neutral","sentiment_score":-0.008977772668004036},{"text":"Oh, thank you so much, sir.","start":122.68,"end":124.38,"sentiment":"neutral","sentiment_score":0.1756305769085884},{"text":"Sir.","start":124.725,"end":125.225,"sentiment":"neutral","sentiment_score":-0.06476815044879913},{"text":"Oh, I thought I thought you are a manager indeed.","start":132.165,"end":135.225,"sentiment":"neutral","sentiment_score":-0.23748407065868377},{"text":"Thank you so much.","start":135.845,"end":136.99493,"sentiment":"neutral","sentiment_score":0.1412137821316719}],"sentiment":"neutral","sentiment_score":-0.0342752543091774,"num_words":25,"start":118.44,"end":136.99493},{"sentences":[{"text":"Bye.","start":142.19493,"end":142.67493,"sentiment":"neutral","sentiment_score":0.08451992273330688},{"text":"Bye.","start":142.67493,"end":143.17493,"sentiment":"neutral","sentiment_score":0.04140905663371086}],"sentiment":"neutral","sentiment_score":0.06296448968350887,"num_words":2,"start":142.19493,"end":143.17493}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Good afternoon, Airtel.\n\nChannel 1: Oh, hi there. My name is Balaji. Please, whom am I speaking with?\n\nChannel 0: Accounts? The the Medicare from Airtel?\n\nChannel 1: Okay. Manager, I don't know what your name is, but I have an issue.\n\nChannel 0: Uh-huh. What's\n\nChannel 1: Basically\n\nChannel 0: the problem?\n\nChannel 1: basically,\n\nChannel 0: Sorry?\n\nChannel 1: I signed up for two years I signed up for two years with you.\n\nChannel 0: Yep.\n\nChannel 1: And\n\nChannel 0: What's your first name?\n\nChannel 1: Bollaji, b\n\nChannel 0: Addis\n\nChannel 1: o\n\nChannel 0: Brother. Yep.\n\nChannel 1: b o h\n\nChannel 0: Sorry. B o\n\nChannel 1: I. B e o\n\nChannel 0: yep.\n\nChannel 1: l a j I\n\nChannel 0: L I j a.\n\nChannel 1: j\n\nChannel 0: Blood.\n\nChannel 1: I. Yes.\n\nChannel 0: Yep.\n\nChannel 1: That's\n\nChannel 0: Yep.\n\nChannel 1: the one. Thank you.\n\nChannel 0: Okay.\n\nChannel 1: So\n\nChannel 0: What seems to\n\nChannel 1: I need the voucher and resent to me because the one they sent didn't work, and I have not been able to\n\nChannel 0: what what doesn't work? Sorry.\n\nChannel 1: The holiday accommodation voucher.\n\nChannel 0: Oh, that doesn't work. When was that when was that sent out to you? Sorry. You you got a bank coverage. Sorry.\n\nWhen? Okay. So I was sent out two weeks ago, and when you activate because you got seven days to activate it. What happened when you tried to activate it?\n\nChannel 1: It says it's not the expired or not working or something of that nature.\n\nChannel 0: Oh, okay. Could be alright. No worries. Alright. Let me I've gotta get in contact with the voucher people and find out why that's happened, unless I might have to send out a different one to\n\nChannel 1: Okay.\n\nChannel 0: you.\n\nChannel 1: Okay.\n\nChannel 0: So give\n\nChannel 1: That'll\n\nChannel 0: us\n\nChannel 1: be\n\nChannel 0: about\n\nChannel 1: you too.\n\nChannel 0: twenty four to forty eight hours, and I'll get that resolved for you.\n\nChannel 1: Oh, thank you so much, sir.\n\nChannel 0: Okay.\n\nChannel 1: Sir.\n\nChannel 0: Sorry about that. No. I can't I can't hear you. You keep breaking up.\n\nChannel 1: Oh, I thought I thought you are a manager indeed. Thank you so much.\n\nChannel 0: Okay. You're welcome. You too. Bye bye. Bye.\n\nChannel 1: Bye. 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