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My name is Mary. May I have your name, please? Is it Matthew? Hello, Matthew.\n\nMy name is Mary. How may I help you today? Oh, sure. No worries. I'll be more than happy of assistance.\n\nLet me just go ahead and pull up your account. Hold on. K. Could you provide me the complete name associated on the account, please? Matthew.\n\nYou need to what's your last name again? Matthew. Okay. Yeah. I got it.\n\nThank you so much, Matthew. And, yes, let me just check here. Alright. Uh-huh. So the current bill is $89.95.\n\nLet me go ahead now and start making the payment for this one. No. One one moment, please. Hold in. Hold on one second.\n\nLet me just check here. Is it gonna be your Mastercard or a Visa card? Thank you. I'm ready with a credit card number. Could you provide me the card number, please?\n\nMhmm. Okay. Alright. Thank you so much. I have 5163610234864534.\n\nCorrect? Thank you so much. How about the name that is appearing on the card, please? Thank you so much. How about the expiration date, please?\n\nAlright. How about the CVC, please? Perfect. I we successfully processed your payment, so there's no current account balance on your account. Really appreciate you making the payment, Matthew.\n\nAnything else I can help you with? Thank you so much. Have a great rest of your day. Bye bye. Bye bye.","paragraphs":[{"sentences":[{"text":"Thank you for calling Airtel.","start":1.28,"end":2.56,"sentiment":"positive","sentiment_score":0.5101369261741638},{"text":"My name is Mary.","start":2.56,"end":3.52,"sentiment":"positive","sentiment_score":0.4222482293844223},{"text":"May I have your name, please?","start":3.52,"end":4.74,"sentiment":"neutral","sentiment_score":0.256020891169707},{"text":"Is it Matthew?","start":8.96,"end":9.94,"sentiment":"neutral","sentiment_score":0.03159884922206402},{"text":"Hello, Matthew.","start":11.36,"end":12.32,"sentiment":"neutral","sentiment_score":0.051088105887174606}],"sentiment":"neutral","sentiment_score":0.2986387827433646,"num_words":20,"start":1.28,"end":12.32},{"sentences":[{"text":"My name is Mary.","start":12.48,"end":13.54,"sentiment":"neutral","sentiment_score":0.054740884341299534},{"text":"How may I help you today?","start":14.054999,"end":15.195,"sentiment":"neutral","sentiment_score":0.07785546717544396},{"text":"Oh, 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Yes. Hello? Hello? Need to pay my Internet bill.\n\nWhy is this unlocked? So Matthew m Schilling, Unit 1747 Preston Street, Jamisontown. Shilling, s h I, l l, I n g. M a, t t, h e w. Yeah.\n\nYep. It's Matthew m Schilling on the card. Do you want the numbers? Hello? Mastercard.\n\n51636102 3486 4534. Yep. Yep. Matthew m Schilling. 10/27.\n\n361. Thank you. That's all. Thanks. Bye bye.\n\nBye bye. Bye.","paragraphs":[{"sentences":[{"text":"Matthew Schilling.","start":5.3599997,"end":6.2599998,"sentiment":"neutral","sentiment_score":0.019997306168079376},{"text":"Yes.","start":10.24,"end":10.74,"sentiment":"neutral","sentiment_score":0.05024336278438568},{"text":"Hello?","start":13.679999,"end":14.08,"sentiment":"neutral","sentiment_score":0.04623809456825256},{"text":"Hello?","start":14.08,"end":14.58,"sentiment":"neutral","sentiment_score":0.0530998669564724},{"text":"Need to pay my Internet bill.","start":15.684999,"end":17.945,"sentiment":"neutral","sentiment_score":0.002271721294770638}],"sentiment":"neutral","sentiment_score":0.018473296764899384,"num_words":11,"start":5.3599997,"end":17.945},{"sentences":[{"text":"Why is this unlocked?","start":27.57,"end":40.15,"sentiment":"neutral","sentiment_score":0.026626670267432928},{"text":"So Matthew m Schilling, Unit 1747 Preston Street, Jamisontown.","start":42.205,"end":52.625,"sentiment":"neutral","sentiment_score":0.014927197351223893},{"text":"Shilling, s h I, l l, I n g.","start":62.33,"end":65.39,"sentiment":"neutral","sentiment_score":0.0074863305781036615},{"text":"M a, t t, h e w.","start":76.325,"end":79.305,"sentiment":"neutral","sentiment_score":0.00798561969505889},{"text":"Yeah.","start":101.385,"end":101.885,"sentiment":"neutral","sentiment_score":0.05526169016957283}],"sentiment":"neutral","sentiment_score":0.013979648682288825,"num_words":30,"start":27.57,"end":101.885},{"sentences":[{"text":"Yep.","start":102.985,"end":103.485,"sentiment":"neutral","sentiment_score":0.04484272003173828},{"text":"It's Matthew m Schilling on the card.","start":105.145004,"end":108.845,"sentiment":"neutral","sentiment_score":0.01366406852113349},{"text":"Do you want the numbers?","start":112.425,"end":113.485,"sentiment":"neutral","sentiment_score":-0.001750454492866993},{"text":"Hello?","start":148.70001,"end":149.20001,"sentiment":"neutral","sentiment_score":-0.00442666606977582},{"text":"Mastercard.","start":167.775,"end":168.275,"sentiment":"neutral","sentiment_score":0.015498818829655647}],"sentiment":"neutral","sentiment_score":0.009520738665014506,"num_words":15,"start":102.985,"end":168.275},{"sentences":[{"text":"51636102 3486 4534.","start":178.16,"end":193.165,"sentiment":"neutral","sentiment_score":0.010667222552001476},{"text":"Yep.","start":203.39,"end":203.79,"sentiment":"neutral","sentiment_score":0.04375479742884636},{"text":"Yep.","start":203.79,"end":204.29,"sentiment":"neutral","sentiment_score":0.07021328061819077},{"text":"Matthew m Schilling.","start":208.57501,"end":210.515,"sentiment":"neutral","sentiment_score":0.01846299072106679},{"text":"10/27.","start":224.78,"end":226.08,"sentiment":"neutral","sentiment_score":0.01155655924230814}],"sentiment":"neutral","sentiment_score":0.02365725301206112,"num_words":9,"start":178.16,"end":226.08},{"sentences":[{"text":"361.","start":233.42,"end":234.64,"sentiment":"neutral","sentiment_score":0.062401168048381805},{"text":"Thank you.","start":267.58502,"end":268.405,"sentiment":"neutral","sentiment_score":0.33141909539699554},{"text":"That's all.","start":269.745,"end":270.48502,"sentiment":"neutral","sentiment_score":0.21766028553247452},{"text":"Thanks.","start":270.885,"end":271.385,"sentiment":"positive","sentiment_score":0.414531946182251},{"text":"Bye bye.","start":271.78503,"end":273.18503,"sentiment":"positive","sentiment_score":0.4136710911989212}],"sentiment":"neutral","sentiment_score":0.3003042573109269,"num_words":8,"start":233.42,"end":273.18503},{"sentences":[{"text":"Bye bye.","start":273.58502,"end":274.305,"sentiment":"neutral","sentiment_score":0.16661056876182556},{"text":"Bye.","start":274.305,"end":274.805,"sentiment":"neutral","sentiment_score":0.14633983373641968}],"sentiment":"neutral","sentiment_score":0.15985365708669028,"num_words":3,"start":273.58502,"end":274.805}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Thank you for calling Airtel. My name is Mary. May I have your name, please?\n\nChannel 1: Matthew Schilling.\n\nChannel 0: Is it Matthew?\n\nChannel 1: Yes.\n\nChannel 0: Hello, Matthew. My name is Mary.\n\nChannel 1: Hello?\n\nChannel 0: How\n\nChannel 1: Hello?\n\nChannel 0: may I help you today?\n\nChannel 1: Need to pay my Internet bill.\n\nChannel 0: Oh, sure. No worries. I'll be more than happy of assistance. Let me just go ahead and pull up your account. Hold on.\n\nChannel 1: Why\n\nChannel 0: K. Could you provide me the complete name\n\nChannel 1: is this\n\nChannel 0: associated\n\nChannel 1: unlocked?\n\nChannel 0: on the account, please?\n\nChannel 1: So Matthew m Schilling,\n\nChannel 0: Matthew.\n\nChannel 1: Unit 1747 Preston Street, Jamisontown.\n\nChannel 0: You need to what's your last name again?\n\nChannel 1: Shilling, s h I, l l, I n g.\n\nChannel 0: Matthew.\n\nChannel 1: M a, t t, h e\n\nChannel 0: Okay.\n\nChannel 1: w.\n\nChannel 0: Yeah. I got it. Thank you so much, Matthew. And, yes, let me just check here. Alright.\n\nUh-huh. So the current bill is $89.95. Let me go ahead now and start making the payment for this\n\nChannel 1: Yeah. Yep. It's Matthew m Schilling\n\nChannel 0: one.\n\nChannel 1: on the card. Do you want the numbers?\n\nChannel 0: No. One one moment, please. Hold in.\n\nChannel 1: Hello?\n\nChannel 0: Hold on one second. Let me just check here. Is it gonna be your Mastercard or a Visa card?\n\nChannel 1: Mastercard.\n\nChannel 0: Thank you. I'm ready with a credit card number. Could you provide me the card number, please?\n\nChannel 1: 51636102\n\nChannel 0: Mhmm. Okay.\n\nChannel 1: 3486\n\nChannel 0: Alright.\n\nChannel 1: 4534.\n\nChannel 0: Thank you so much. I have 5163610234864534. Correct?\n\nChannel 1: Yep. Yep.\n\nChannel 0: Thank you so much. How about the name that is appearing on the card, please?\n\nChannel 1: Matthew m Schilling.\n\nChannel 0: Thank you so much. How about the expiration date, please?\n\nChannel 1: 10/27.\n\nChannel 0: Alright. How about the CVC, please?\n\nChannel 1: 361.\n\nChannel 0: Perfect. I we successfully processed your payment, so there's no current account balance on your account. Really appreciate you making the payment, Matthew.\n\nChannel 1: Thank\n\nChannel 0: Anything\n\nChannel 1: you.\n\nChannel 0: else I can help you with?\n\nChannel 1: That's all. Thanks.\n\nChannel 0: Thank you so much.\n\nChannel 1: Bye\n\nChannel 0: Have a great rest of\n\nChannel 1: bye.\n\nChannel 0: your day. Bye\n\nChannel 1: Bye\n\nChannel 0: bye.\n\nChannel 1: bye. Bye.\n\nChannel 0: Bye bye.","paragraphs":[{"sentences":[{"text":"Thank you for calling Airtel.","start":1.28,"end":2.56,"sentiment":"positive","sentiment_score":0.5101369261741638},{"text":"My name is Mary.","start":2.56,"end":3.52,"sentiment":"positive","sentiment_score":0.4222482293844223},{"text":"May I have your name, please?","start":3.52,"end":4.74,"sentiment":"neutral","sentiment_score":0.256020891169707}],"sentiment":"positive","sentiment_score":0.38505352636178336,"channel":0,"num_words":15,"start":1.28,"end":4.74},{"sentences":[{"text":"Matthew Schilling.","start":5.3599997,"end":6.2599998,"sentiment":"neutral","sentiment_score":0.019997306168079376}],"sentiment":"neutral","sentiment_score":0.019997306168079376,"channel":1,"num_words":2,"start":5.3599997,"end":6.2599998},{"sentences":[{"text":"Is it 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Matthew.","start":81.365,"end":82.744995,"sentiment":"positive","sentiment_score":0.4762957513332367},{"text":"And, yes, let me just check here.","start":84.565,"end":87.54,"sentiment":"neutral","sentiment_score":0.2144577375480107},{"text":"Alright.","start":87.94,"end":88.44,"sentiment":"neutral","sentiment_score":0.1292729675769806}],"sentiment":"neutral","sentiment_score":0.25298549234867096,"channel":0,"num_words":17,"start":80.565,"end":88.44},{"sentences":[{"text":"Uh-huh.","start":91.22,"end":91.72,"sentiment":"neutral","sentiment_score":0.06555485725402832},{"text":"So the current bill is $89.95.","start":91.94,"end":94.98,"sentiment":"neutral","sentiment_score":0.03725608251988888},{"text":"Let me go ahead now and start making the payment for 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card.","start":108.025,"end":108.845,"sentiment":"neutral","sentiment_score":0.007876123922566572},{"text":"Do you want the numbers?","start":112.425,"end":113.485,"sentiment":"neutral","sentiment_score":-0.001750454492866993}],"sentiment":"neutral","sentiment_score":0.0018595124129205942,"channel":1,"num_words":8,"start":108.025,"end":113.485},{"sentences":[{"text":"No.","start":114.63,"end":114.87,"sentiment":"neutral","sentiment_score":-0.04651668667793274},{"text":"One one moment, please.","start":114.87,"end":116.07,"sentiment":"neutral","sentiment_score":-0.045728351920843124},{"text":"Hold 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you so much.","start":194.47,"end":195.35,"sentiment":"neutral","sentiment_score":0.25056177750229836},{"text":"I have 5163610234864534.","start":195.35,"end":202.87,"sentiment":"neutral","sentiment_score":0.11409199486176173},{"text":"Correct?","start":202.87,"end":203.37,"sentiment":"neutral","sentiment_score":0.07530418783426285}],"sentiment":"neutral","sentiment_score":0.17747841030359268,"channel":0,"num_words":8,"start":194.47,"end":203.37},{"sentences":[{"text":"Yep.","start":203.39,"end":203.79,"sentiment":"neutral","sentiment_score":0.04375479742884636},{"text":"Yep.","start":203.79,"end":204.29,"sentiment":"neutral","sentiment_score":0.07021328061819077}],"sentiment":"neutral","sentiment_score":0.05698403902351856,"channel":1,"num_words":2,"start":203.39,"end":204.29},{"sentences":[{"text":"Thank you so much.","start":204.63,"end":205.51,"sentiment":"neutral","sentiment_score":0.2830940671265125},{"text":"How about the name that is appearing on the card, please?","start":205.51,"end":208.245,"sentiment":"neutral","sentiment_score":0.04995867068117315}],"sentiment":"neutral","sentiment_score":0.11212810973326365,"channel":0,"num_words":15,"start":204.63,"end":208.245},{"sentences":[{"text":"Matthew m Schilling.","start":208.57501,"end":210.515,"sentiment":"neutral","sentiment_score":0.01846299072106679}],"sentiment":"neutral","sentiment_score":0.01846299072106679,"channel":1,"num_words":3,"start":208.57501,"end":210.515},{"sentences":[{"text":"Thank you so much.","start":220.805,"end":222.11,"sentiment":"neutral","sentiment_score":0.1958737149834633},{"text":"How about the expiration date, please?","start":222.11,"end":223.97,"sentiment":"neutral","sentiment_score":0.03364399898176392}],"sentiment":"neutral","sentiment_score":0.09853588538244366,"channel":0,"num_words":10,"start":220.805,"end":223.97},{"sentences":[{"text":"10/27.","start":224.78,"end":226.08,"sentiment":"neutral","sentiment_score":0.01155655924230814}],"sentiment":"neutral","sentiment_score":0.01155655924230814,"channel":1,"num_words":1,"start":224.78,"end":226.08},{"sentences":[{"text":"Alright.","start":230.11,"end":230.61,"sentiment":"neutral","sentiment_score":0.039728399366140366},{"text":"How about the CVC, please?","start":230.67,"end":232.93001,"sentiment":"neutral","sentiment_score":0.03489449769258499}],"sentiment":"neutral","sentiment_score":0.03570014797151089,"channel":0,"num_words":6,"start":230.11,"end":232.93001},{"sentences":[{"text":"361.","start":233.42,"end":234.64,"sentiment":"neutral","sentiment_score":0.062401168048381805}],"sentiment":"neutral","sentiment_score":0.062401168048381805,"channel":1,"num_words":1,"start":233.42,"end":234.64},{"sentences":[{"text":"Perfect.","start":257.55,"end":258.05,"sentiment":"positive","sentiment_score":0.35794395208358765},{"text":"I we successfully processed your payment, so there's no current account balance on your account.","start":258.11,"end":264.805,"sentiment":"neutral","sentiment_score":0.32651185592015586},{"text":"Really appreciate you making the payment, Matthew.","start":264.805,"end":267.145,"sentiment":"positive","sentiment_score":0.659415100302015}],"sentiment":"positive","sentiment_score":0.4291968475217405,"channel":0,"num_words":23,"start":257.55,"end":267.145},{"sentences":[{"text":"Thank","start":267.58502,"end":267.905,"sentiment":"positive","sentiment_score":0.38856175541877747}],"sentiment":"positive","sentiment_score":0.38856175541877747,"channel":1,"num_words":1,"start":267.58502,"end":267.905},{"sentences":[{"text":"Anything","start":267.845,"end":268.245,"sentiment":"positive","sentiment_score":0.37594911456108093}],"sentiment":"positive","sentiment_score":0.37594911456108093,"channel":0,"num_words":1,"start":267.845,"end":268.245},{"sentences":[{"text":"you.","start":267.905,"end":268.405,"sentiment":"neutral","sentiment_score":0.2742764353752136}],"sentiment":"neutral","sentiment_score":0.2742764353752136,"channel":1,"num_words":1,"start":267.905,"end":268.405},{"sentences":[{"text":"else I can help you with?","start":268.245,"end":269.705,"sentiment":"neutral","sentiment_score":0.2642512495319049}],"sentiment":"neutral","sentiment_score":0.2642512495319049,"channel":0,"num_words":6,"start":268.245,"end":269.705},{"sentences":[{"text":"That's all.","start":269.745,"end":270.48502,"sentiment":"neutral","sentiment_score":0.21766028553247452},{"text":"Thanks.","start":270.885,"end":271.385,"sentiment":"positive","sentiment_score":0.414531946182251}],"sentiment":"neutral","sentiment_score":0.28328417241573334,"channel":1,"num_words":3,"start":269.745,"end":271.385},{"sentences":[{"text":"Thank you so much.","start":271.125,"end":271.925,"sentiment":"positive","sentiment_score":0.5447793155908585}],"sentiment":"positive","sentiment_score":0.5447793155908585,"channel":0,"num_words":4,"start":271.125,"end":271.925},{"sentences":[{"text":"Bye","start":271.78503,"end":272.28503,"sentiment":"neutral","sentiment_score":0.3290833532810211}],"sentiment":"neutral","sentiment_score":0.3290833532810211,"channel":1,"num_words":1,"start":271.78503,"end":272.28503},{"sentences":[{"text":"Have a great rest of","start":271.925,"end":272.805,"sentiment":"positive","sentiment_score":0.5622917413711548}],"sentiment":"positive","sentiment_score":0.5622917413711548,"channel":0,"num_words":5,"start":271.925,"end":272.805},{"sentences":[{"text":"bye.","start":272.68503,"end":273.18503,"sentiment":"positive","sentiment_score":0.4982588291168213}],"sentiment":"positive","sentiment_score":0.4982588291168213,"channel":1,"num_words":1,"start":272.68503,"end":273.18503},{"sentences":[{"text":"your day.","start":272.805,"end":273.365,"sentiment":"positive","sentiment_score":0.38597196340560913},{"text":"Bye","start":273.365,"end":273.605,"sentiment":"neutral","sentiment_score":0.1722918003797531}],"sentiment":"neutral","sentiment_score":0.3147452423969905,"channel":0,"num_words":3,"start":272.805,"end":273.605},{"sentences":[{"text":"Bye","start":273.58502,"end":273.905,"sentiment":"neutral","sentiment_score":0.1735438108444214}],"sentiment":"neutral","sentiment_score":0.1735438108444214,"channel":1,"num_words":1,"start":273.58502,"end":273.905},{"sentences":[{"text":"bye.","start":273.605,"end":274.105,"sentiment":"neutral","sentiment_score":0.1897215098142624}],"sentiment":"neutral","sentiment_score":0.1897215098142624,"channel":0,"num_words":1,"start":273.605,"end":274.105},{"sentences":[{"text":"bye.","start":273.905,"end":274.305,"sentiment":"neutral","sentiment_score":0.15967732667922974},{"text":"Bye.","start":274.305,"end":274.805,"sentiment":"neutral","sentiment_score":0.14633983373641968}],"sentiment":"neutral","sentiment_score":0.1530085802078247,"channel":1,"num_words":2,"start":273.905,"end":274.805},{"sentences":[{"text":"Bye bye.","start":275.365,"end":276.105,"sentiment":"neutral","sentiment_score":0.11651168018579483}],"sentiment":"neutral","sentiment_score":0.11651168018579483,"channel":0,"num_words":2,"start":275.365,"end":276.105}]},"summary":{"result":"success","short":"The customer, Matthew Schilling, called Airtel to pay his internet bill. The representative, Mary, asked for his account name and personal information before processing the payment and confirming the payment method. The payment was successful and the call ended with the representative thanking the customer and wishing him a good day."},"intents":{"segments":[{"text":"Need to pay my Internet bill.","start_word":35,"end_word":40,"intents":[{"intent":"Pay internet bill","confidence_score":0.32291973}]}]},"sentiments":{"segments":[{"text":"Thank you for calling Airtel. My name is Mary.","start_word":0,"end_word":8,"sentiment":"positive","sentiment_score":0.4752787947654724},{"text":"May I have your name, please? Matthew Schilling. Is it Matthew? Yes. Hello, Matthew. My name is Mary. Hello? How Hello? may I help you today? Need to pay my Internet bill. Oh, sure.","start_word":9,"end_word":42,"sentiment":"neutral","sentiment_score":0.08629327267408371},{"text":"No worries. I'll be more than happy of assistance.","start_word":43,"end_word":51,"sentiment":"positive","sentiment_score":0.5961307287216187},{"text":"Let me just go ahead and pull up your account. Hold on. Why K. Could you provide me the complete name is this associated unlocked? on the account, please? So Matthew m Schilling, Matthew. Unit 1747 Preston Street, Jamisontown. You need to what's your last name again? Shilling, s h I, l l, I n g. Matthew. M a, t t, h e Okay. w. Yeah. I got it.","start_word":52,"end_word":120,"sentiment":"neutral","sentiment_score":0.036958251148462296},{"text":"Thank you so much, Matthew.","start_word":121,"end_word":125,"sentiment":"positive","sentiment_score":0.4803869128227234},{"text":"And, yes, let me just check here. Alright. Uh-huh. So the current bill is $89.95. Let me go ahead now and start making the payment for this Yeah. Yep. It's Matthew m Schilling one. on the card. Do you want the numbers? No. One one moment, please. Hold in. Hello? Hold on one second. Let me just check here. Is it gonna be your Mastercard or a Visa card? Mastercard. Thank you. I'm ready with a credit card number. Could you provide me the card number, please? 51636102 Mhmm. Okay. 3486 Alright. 4534. Thank you so much. I have 5163610234864534. Correct? Yep. Yep. Thank you so much. How about the name that is appearing on the card, please? Matthew m Schilling. Thank you so much. How about the expiration date, please? 10/27. Alright. How about the CVC, please? 361. Perfect. I we successfully processed your payment, so there's no current account balance on your account.","start_word":126,"end_word":280,"sentiment":"neutral","sentiment_score":0.0791703537106514},{"text":"Really appreciate you making the payment, Matthew.","start_word":281,"end_word":287,"sentiment":"positive","sentiment_score":0.6535481214523315},{"text":"Thank Anything you. else I can help you with? That's all.","start_word":288,"end_word":298,"sentiment":"neutral","sentiment_score":0.26276737451553345},{"text":"Thanks. Thank you so much. Bye Have a great rest of bye. your day.","start_word":299,"end_word":312,"sentiment":"positive","sentiment_score":0.4863530695438385},{"text":"Bye Bye bye. bye. Bye. Bye bye.","start_word":313,"end_word":319,"sentiment":"neutral","sentiment_score":0.1580658257007599}],"average":{"sentiment":"neutral","sentiment_score":0.13440037904520752}}}}