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Good morning. Hi, Zay. This is Abby. I'm calling from Text one from Springfield, Brisbane.\n\nI just wanted to make sure that I am calling the right person, sir. Is this romaine.saedman@independentindependentreserve.com? Right. Right. So I'm calling, again, this is Abby.\n\nDaniel asked me to reach out to you because we've spoken with you in the past, and there's a note here that says that you are coming up for an IT review towards the middle of this year. Is that correct? Right. So, Danielle, would love to, of course, talk to you about it. Let me know when is your best time or availability.\n\nNow? Right. Just few minutes, actually. But we have to set an exact time so that, you know, it will not be a waste of your time, and, you know, we wanted to make sure that it's a perfect time for you. Do you have do you want to suggest a time today?\n\nTwelve. Like, in like, fifty minutes from now. Okay. Okay. And this number is the perfect number he he could call you.\n\n8848. Okay. Okay. I'll let him know, and then he will talk to you. Okay?\n\nTake care. Bye bye. 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this number is the perfect number he he could call you.","start":94.520004,"end":99.18,"sentiment":"positive","sentiment_score":0.5185989687840143},{"text":"8848.","start":99.42893,"end":100.64893,"sentiment":"neutral","sentiment_score":0.08474764227867126}],"sentiment":"positive","sentiment_score":0.46458357373873393,"channel":0,"num_words":15,"start":93.8,"end":100.64893},{"sentences":[{"text":"Yes.","start":101.045,"end":101.545,"sentiment":"neutral","sentiment_score":0.14303840696811676}],"sentiment":"neutral","sentiment_score":0.14303840696811676,"channel":1,"num_words":1,"start":101.045,"end":101.545},{"sentences":[{"text":"Okay.","start":102.228935,"end":102.46893,"sentiment":"neutral","sentiment_score":0.15080781280994415},{"text":"Okay.","start":102.46893,"end":102.96893,"sentiment":"neutral","sentiment_score":0.2136830687522888},{"text":"I'll let him know, and then he will talk to you.","start":103.268936,"end":106.06893,"sentiment":"neutral","sentiment_score":0.2197605764324015},{"text":"Okay?","start":106.06893,"end":106.56893,"sentiment":"neutral","sentiment_score":0.2439827620983124}],"sentiment":"neutral","sentiment_score":0.2161314274583544,"channel":0,"num_words":14,"start":102.228935,"end":106.56893},{"sentences":[{"text":"Thank you.","start":106.645,"end":107.465,"sentiment":"positive","sentiment_score":0.6334457397460938}],"sentiment":"positive","sentiment_score":0.6334457397460938,"channel":1,"num_words":2,"start":106.645,"end":107.465},{"sentences":[{"text":"Take care.","start":107.66893,"end":108.30894,"sentiment":"positive","sentiment_score":0.4961889833211899},{"text":"Bye bye.","start":108.30894,"end":108.868935,"sentiment":"neutral","sentiment_score":0.29004891216754913},{"text":"Talk soon.","start":108.868935,"end":109.688934,"sentiment":"neutral","sentiment_score":0.13896925374865532}],"sentiment":"neutral","sentiment_score":0.3084023830791314,"channel":0,"num_words":6,"start":107.66893,"end":109.688934}]},"summary":{"result":"success","short":"Abby from Text One is calling romaine.saedman@independentindependent velo.com to confirm their IT review appointment for the middle of the year. She asks Danielle for a few minutes' availability and suggests a time of 12:12. She confirms the appointment and gives the number to Danielle to call."},"intents":{"segments":[{"text":"So I'm calling, again, this is Abby. Daniel asked me to reach out to you because we've spoken with you in the past, and there's a note here that says that you are coming up for an IT review towards the middle of this year. Is that correct? Yeah.","start_word":40,"end_word":88,"intents":[{"intent":"Schedule it review","confidence_score":0.36336386}]}]},"sentiments":{"segments":[{"text":"Hello? Hello?","start_word":0,"end_word":1,"sentiment":"neutral","sentiment_score":0.031890206038951874},{"text":"Good morning.","start_word":2,"end_word":3,"sentiment":"positive","sentiment_score":0.34092268347740173},{"text":"Hi, Zay. This is Abby. I'm calling from Text one from Springfield, Brisbane. I just wanted to make sure that I am calling the right person, sir. Is this romaine.saedman@independentindependentreserve.com? Yes. Yes. That's correct. Right. Right. So I'm calling, again, this is Abby. Daniel asked me to reach out to you because we've spoken with you in the past, and there's a note here that says that you are coming up for an IT review towards the middle of this year. Is that correct? Yeah. That's correct. Right.","start_word":4,"end_word":91,"sentiment":"neutral","sentiment_score":0.0946137234568596},{"text":"So, Danielle, would love to, of course, talk to you about it.","start_word":92,"end_word":103,"sentiment":"positive","sentiment_score":0.4019303023815155},{"text":"Let me know when is your best time or availability. Oh, now it's fine. Now? Yeah. How long would Right. it take? Just few minutes, actually. But we have to set an exact time so that, you know, it will not be a waste of your time, and, you know, we wanted to make sure that it's a perfect time for you. Do you have do you want to suggest a time today? Yep. Sure. Maybe one 12:12. Twelve. Like, in like, fifty minutes from now. Yep. Yep. Sure. Yep. Okay.","start_word":104,"end_word":194,"sentiment":"neutral","sentiment_score":0.17244021594524384},{"text":"Okay. And this number is the perfect number he he could call you.","start_word":195,"end_word":207,"sentiment":"positive","sentiment_score":0.4904319047927856},{"text":"8848. Yes. Okay. Okay. I'll let him know, and then he will talk to you. Okay?","start_word":208,"end_word":223,"sentiment":"neutral","sentiment_score":0.1937373578548431},{"text":"Thank you. Take care.","start_word":224,"end_word":227,"sentiment":"positive","sentiment_score":0.5503636598587036},{"text":"Bye bye. Talk soon.","start_word":228,"end_word":231,"sentiment":"neutral","sentiment_score":0.2407672703266144}],"average":{"sentiment":"neutral","sentiment_score":0.1764454920647553}}}}