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I've got Brendan from Affinity on the phone for you. Thanks. Oh, Mike. It's Brendan. How you going? I was talking to Karen just now, and we were just talking about Casey and working out what you discussed yesterday in regards to getting, you know, how we sort of wanna tackle this extra bit of support or things that you wanna go over. Karen's happy to come down. We do just like a day. He he'd only come down and come back again to still do it as a day visit and go through. But it's really just we thought picking a day when you're there so that we got all of so we could all get together and have a bit of a a discussion over it. But Anna had a good idea as well, and that would be to get Casey to come up here for a day as well and see it from our side and you know, because we're looking after lots of clients and get a a good procedural, you know, handle on the way we we do things here. You know? You know, so we just do yeah. So we just do, you know, say, look, instead of going there because, you know, it's you're talking about one day. It's no problem. But he can come up and he's got all of us here and he can sit down. We can say, look, this is this is and you can see it in action in the way we we go about our day. And then he's on the same page of the way he can see things are being addressed, done, worked with, and so on. You know? And then we just fill in the gaps with, obviously, things that you need to look at. If there's operational stuff, procedural stuff, you know, just the way he's sort of going about things, we can have a chat to him about that, you know, and is happy to talk about that with him as well. So Sure. Yep. No. That's that's cool. And as I say, he's he's good because Karen's, you know, he's very technical, I know, but he's he's very procedural. And let's say he comes from a family where his mother's a GP, so he he has a good understanding of how it works in that space. So, you know, he would certainly be a good a good call for that. You know? No. No. No. No. No. I just but I mean, just in terms of the way that you just go about things in general. You know? Yeah. It's more just being able to understand to say, look, you know, working in this type of environment, these are the things that we have to think of, you know, and and take into consideration when you I don't know. What what sort of things you know, if if you want to send through a list of things that you'd like us to discuss with them, we're no problem. We'll we'll go through those, some of them on-site, some of them up here. No. No. No. No. It's alright. Look, I mean, we just thought well, we thought, well, it's good if he's up here too because he meets all of us and and and gets and gets one day. So look, mate, pop up here for the day. We're we're we're looking after you guys anyway. You get the phone calls, we do the support, but you see us sitting in our offices here working with dozens of customers every day. So you can see boots on the ground and how we operate. That's that's how it's like that. But the difference is you're there and you're also running around on-site. Okay? And it's like that process, but, you know, in in the office as well. You know? Yeah. And then we'll just I think what we do is and then Karen can spend a bit of time going around seeing because the first day was really just induction going around showing him where the the you know, needed to see where everything was, how to get into stuff, blah blah blah. Set up the login systems and portals and blah blah blah. So he's got that. Now it's more operational stuff to say, alright. What are you doing? You know, what things are you familiar with? What things are you struggling? What don't you know about? And then sort of just clear up some of those anomalies. And then I think we'll just introduce it as we go and just gradually expand. We started off with obviously the least possible, but he has got access to the RMM system so he can look and see if devices are not where they should be or things are not operating in the right, you know, space. And he said and as Karen spelled out to him, he said, mate, if you're not short, give us just just buzz us. Let us know because we'll know, you know. Yep. Yeah. He said he said don't don't be shy, you know. We're dealing with this every day, you know, dozens and dozens of stuff going on every day. Don't be intimidated by just reaching out because we we we have to drop and shuffle and do you know, we're juggling 10 a dozen pots on the boil at any one time. It doesn't make any difference from our side, you know. And we'd rather know than you just kind of guess your way through it and hope for the best, you know, because it can be a lot worse trying to clean up something. So, yes. Alright. So we do that. I'll coordinate with Kieran to find a time when we come down. So we won't do it on a Friday because I know you're not there every Friday, so we'll pick another day. And he can just come down, spend spend the day, and then I'll say after that, then we'll tee up a time for him to come up here and spend I can even come down, you know, and spend some time with them, you know, and from a but but I think I think we start with Karen, start with the day up here, and then we'll just see where we're at. And then if if he wants to go beyond that, and then we'll just we'll play it out. You know? I'll let he's he hasn't arrived. Okay. Alright. Okay. Alright. I know. It's just how hard can it be. Oh, there we are. Thank you. Okay. I'll let you go. Cheers. 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I've got Brendan from Affinity on the phone for you. Thanks. Oh, Mike. It's Brendan.\n\nHow you going? I was talking to Karen just now, and we were just talking about Casey and working out what you discussed yesterday in regards to getting, you know, how we sort of wanna tackle this extra bit of support or things that you wanna go over. Karen's happy to come down. We do just like a day. He he'd only come down and come back again to still do it as a day visit and go through.\n\nBut it's really just we thought picking a day when you're there so that we got all of so we could all get together and have a bit of a a discussion over it. But Anna had a good idea as well, and that would be to get Casey to come up here for a day as well and see it from our side and you know, because we're looking after lots of clients and get a a good procedural, you know, handle on the way we we do things here. You know? You know, so we just do yeah. So we just do, you know, say, look, instead of going there because, you know, it's you're talking about one day.\n\nIt's no problem. But he can come up and he's got all of us here and he can sit down. We can say, look, this is this is and you can see it in action in the way we we go about our day. And then he's on the same page of the way he can see things are being addressed, done, worked with, and so on. You know?\n\nAnd then we just fill in the gaps with, obviously, things that you need to look at. If there's operational stuff, procedural stuff, you know, just the way he's sort of going about things, we can have a chat to him about that, you know, and is happy to talk about that with him as well. So Sure. Yep. No.\n\nThat's that's cool. And as I say, he's he's good because Karen's, you know, he's very technical, I know, but he's he's very procedural. And let's say he comes from a family where his mother's a GP, so he he has a good understanding of how it works in that space. So, you know, he would certainly be a good a good call for that. You know?\n\nNo. No. No. No. No.\n\nI just but I mean, just in terms of the way that you just go about things in general. You know? Yeah. It's more just being able to understand to say, look, you know, working in this type of environment, these are the things that we have to think of, you know, and and take into consideration when you I don't know. What what sort of things you know, if if you want to send through a list of things that you'd like us to discuss with them, we're no problem.\n\nWe'll we'll go through those, some of them on-site, some of them up here. No. No. No. No.\n\nIt's alright. Look, I mean, we just thought well, we thought, well, it's good if he's up here too because he meets all of us and and and gets and gets one day. So look, mate, pop up here for the day. We're we're we're looking after you guys anyway. You get the phone calls, we do the support, but you see us sitting in our offices here working with dozens of customers every day.\n\nSo you can see boots on the ground and how we operate. That's that's how it's like that. But the difference is you're there and you're also running around on-site. Okay? And it's like that process, but, you know, in in the office as well.\n\nYou know? Yeah. And then we'll just I think what we do is and then Karen can spend a bit of time going around seeing because the first day was really just induction going around showing him where the the you know, needed to see where everything was, how to get into stuff, blah blah blah. Set up the login systems and portals and blah blah blah. So he's got that.\n\nNow it's more operational stuff to say, alright. What are you doing? You know, what things are you familiar with? What things are you struggling? What don't you know about?\n\nAnd then sort of just clear up some of those anomalies. And then I think we'll just introduce it as we go and just gradually expand. We started off with obviously the least possible, but he has got access to the RMM system so he can look and see if devices are not where they should be or things are not operating in the right, you know, space. And he said and as Karen spelled out to him, he said, mate, if you're not short, give us just just buzz us. Let us know because we'll know, you know.\n\nYep. Yeah. He said he said don't don't be shy, you know. We're dealing with this every day, you know, dozens and dozens of stuff going on every day. Don't be intimidated by just reaching out because we we we have to drop and shuffle and do you know, we're juggling 10 a dozen pots on the boil at any one time.\n\nIt doesn't make any difference from our side, you know. And we'd rather know than you just kind of guess your way through it and hope for the best, you know, because it can be a lot worse trying to clean up something. So, yes. Alright. So we do that.\n\nI'll coordinate with Kieran to find a time when we come down. So we won't do it on a Friday because I know you're not there every Friday, so we'll pick another day. And he can just come down, spend spend the day, and then I'll say after that, then we'll tee up a time for him to come up here and spend I can even come down, you know, and spend some time with them, you know, and from a but but I think I think we start with Karen, start with the day up here, and then we'll just see where we're at. And then if if he wants to go beyond that, and then we'll just we'll play it out. You know?\n\nI'll let he's he hasn't arrived. Okay. Alright. Okay. Alright.\n\nI know. It's just how hard can it be. Oh, there we are. Thank you. Okay.\n\nI'll let you go. Cheers. No. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":1.1999999,"end":1.52,"sentiment":"neutral","sentiment_score":0.26093295216560364},{"text":"I've got Brendan from Affinity on the phone for you.","start":1.52,"end":4.42,"sentiment":"positive","sentiment_score":0.3658292919397354},{"text":"Thanks.","start":6.08,"end":6.58,"sentiment":"positive","sentiment_score":0.6517408490180969},{"text":"Oh, Mike.","start":10.88,"end":11.36,"sentiment":"neutral","sentiment_score":0.20259253680706024},{"text":"It's Brendan.","start":11.36,"end":12.099999,"sentiment":"neutral","sentiment_score":0.14649716764688492}],"sentiment":"neutral","sentiment_score":0.32932163309305906,"num_words":16,"start":1.1999999,"end":12.099999},{"sentences":[{"text":"How you going?","start":14.16,"end":15.059999,"sentiment":"neutral","sentiment_score":0.19710912307103476},{"text":"I was talking to Karen just now, and we were just talking about Casey and working out what you discussed yesterday in regards to 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Sure.","start":102.924995,"end":112.450005,"sentiment":"neutral","sentiment_score":0.2589648813009262},{"text":"Yep.","start":112.450005,"end":112.69,"sentiment":"neutral","sentiment_score":0.2354185581207275},{"text":"No.","start":112.69,"end":112.93,"sentiment":"neutral","sentiment_score":0.24271517992019653}],"sentiment":"neutral","sentiment_score":0.13605132245769103,"num_words":60,"start":89.549995,"end":112.93},{"sentences":[{"text":"That's that's cool.","start":112.93,"end":113.810005,"sentiment":"positive","sentiment_score":0.44296465317408246},{"text":"And as I say, he's he's good because Karen's, you know, he's very technical, I know, but he's he's very procedural.","start":113.810005,"end":120.450005,"sentiment":"neutral","sentiment_score":0.17222775465675763},{"text":"And let's say he comes from a family where his mother's a GP, so he he has a good understanding of how it works in that space.","start":120.450005,"end":129.57501,"sentiment":"neutral","sentiment_score":0.15160059487378155},{"text":"So, you know, he would certainly be a good a good call for that.","start":129.755,"end":134.955,"sentiment":"neutral","sentiment_score":0.2610225980835302},{"text":"You know?","start":134.955,"end":135.615,"sentiment":"neutral","sentiment_score":0.01232842355966568}],"sentiment":"neutral","sentiment_score":0.1898188968536569,"num_words":67,"start":112.93,"end":135.615},{"sentences":[{"text":"No.","start":143.86,"end":144.02,"sentiment":"neutral","sentiment_score":-0.1744801700115204},{"text":"No.","start":144.02,"end":144.34,"sentiment":"neutral","sentiment_score":-0.1836245357990265},{"text":"No.","start":144.34,"end":144.5,"sentiment":"neutral","sentiment_score":-0.21840715408325195},{"text":"No.","start":144.5,"end":144.66,"sentiment":"neutral","sentiment_score":-0.2304656207561493},{"text":"No.","start":144.66,"end":144.98,"sentiment":"neutral","sentiment_score":-0.2031899392604828}],"sentiment":"neutral","sentiment_score":-0.20203348398208618,"num_words":5,"start":143.86,"end":144.98},{"sentences":[{"text":"I just but I mean, just in terms of the way that you just go about things in general.","start":144.98,"end":149.96,"sentiment":"neutral","sentiment_score":-0.07309298080049063},{"text":"You know?","start":150.02,"end":150.66,"sentiment":"neutral","sentiment_score":-0.013102181255817413},{"text":"Yeah.","start":150.66,"end":150.82,"sentiment":"neutral","sentiment_score":0.04614024609327316},{"text":"It's more just being able to understand to say, look, you know, working in this type of environment, these are the things that we have to think of, you know, and and take into consideration when you I don't know.","start":150.82,"end":162.325,"sentiment":"neutral","sentiment_score":0.047780730202794074},{"text":"What what sort of things you know, if if you want to send through a list of things that you'd like us to discuss with them, we're no problem.","start":162.325,"end":168.565,"sentiment":"neutral","sentiment_score":0.06482744390337632}],"sentiment":"neutral","sentiment_score":0.026619717908593323,"num_words":91,"start":144.98,"end":168.565},{"sentences":[{"text":"We'll we'll go through those, some of them on-site, some of them up here.","start":168.565,"end":172.24,"sentiment":"neutral","sentiment_score":0.04736896936914751},{"text":"No.","start":179.26001,"end":179.42,"sentiment":"neutral","sentiment_score":-0.30473554134368896},{"text":"No.","start":179.42,"end":179.58,"sentiment":"neutral","sentiment_score":-0.3033503293991089},{"text":"No.","start":179.58,"end":179.66,"sentiment":"neutral","sentiment_score":-0.2718886137008667},{"text":"No.","start":179.66,"end":179.82,"sentiment":"neutral","sentiment_score":-0.14728814363479614}],"sentiment":"neutral","sentiment_score":-0.020227614272799756,"num_words":18,"start":168.565,"end":179.82},{"sentences":[{"text":"It's alright.","start":179.82,"end":180.38,"sentiment":"neutral","sentiment_score":0.30359190702438354},{"text":"Look, I mean, we just thought well, we thought, well, it's good if he's up here too because he meets all of us and and and gets and gets one day.","start":180.38,"end":187.235,"sentiment":"positive","sentiment_score":0.43214403813885105},{"text":"So look, mate, pop up here for the day.","start":187.235,"end":189.47499,"sentiment":"neutral","sentiment_score":0.256194982263777},{"text":"We're we're we're looking after you guys anyway.","start":189.47499,"end":191.155,"sentiment":"neutral","sentiment_score":0.1905074529349804},{"text":"You get the phone calls, we do the support, but you see us sitting in our offices here working with dozens of customers every day.","start":191.155,"end":199.14,"sentiment":"neutral","sentiment_score":0.1227821308374405}],"sentiment":"neutral","sentiment_score":0.2787068897485733,"num_words":75,"start":179.82,"end":199.14},{"sentences":[{"text":"So you can see boots on the ground and how we operate.","start":199.54,"end":202.52,"sentiment":"neutral","sentiment_score":0.12446433616181214},{"text":"That's that's how it's like that.","start":203.45999,"end":205.62,"sentiment":"neutral","sentiment_score":0.12007511779665947},{"text":"But the difference is you're there and you're also running around on-site.","start":205.62,"end":209.31999,"sentiment":"neutral","sentiment_score":0.050774131901562214},{"text":"Okay?","start":209.62,"end":210.1,"sentiment":"neutral","sentiment_score":0.06235305219888687},{"text":"And it's like that process, but, you know, in in the office as well.","start":210.1,"end":215.665,"sentiment":"neutral","sentiment_score":0.07569570094347}],"sentiment":"neutral","sentiment_score":0.08767567086550924,"num_words":45,"start":199.54,"end":215.665},{"sentences":[{"text":"You know?","start":215.665,"end":216.065,"sentiment":"neutral","sentiment_score":0.04320675693452358},{"text":"Yeah.","start":216.065,"end":216.305,"sentiment":"neutral","sentiment_score":0.07556896656751633},{"text":"And then we'll just I think what we do is and then Karen can spend a bit of time going around seeing because the first day was really just induction going around showing him where the the you know, needed to see where everything was, how to get into stuff, blah blah blah.","start":216.305,"end":229.5,"sentiment":"neutral","sentiment_score":0.06369516712103812},{"text":"Set up the login systems and portals and blah blah blah.","start":229.5,"end":232.62,"sentiment":"neutral","sentiment_score":0.019106597004627638},{"text":"So he's got that.","start":232.62,"end":233.84,"sentiment":"neutral","sentiment_score":0.046358698047697544}],"sentiment":"neutral","sentiment_score":0.05540047460694758,"num_words":71,"start":215.665,"end":233.84},{"sentences":[{"text":"Now it's more operational stuff to say, alright.","start":234.14,"end":236.72,"sentiment":"neutral","sentiment_score":0.03554189018905163},{"text":"What are you doing?","start":237.02,"end":237.73999,"sentiment":"neutral","sentiment_score":0.03424694761633873},{"text":"You know, what things are you familiar with?","start":237.73999,"end":239.26,"sentiment":"neutral","sentiment_score":-0.00406903401017189},{"text":"What things are you struggling?","start":239.26,"end":240.3,"sentiment":"neutral","sentiment_score":-0.07686026394367218},{"text":"What don't you know about?","start":240.3,"end":241.395,"sentiment":"neutral","sentiment_score":-0.0842368796467781}],"sentiment":"neutral","sentiment_score":-0.013890502601861953,"num_words":30,"start":234.14,"end":241.395},{"sentences":[{"text":"And then sort of just clear up some of those anomalies.","start":241.55501,"end":243.955,"sentiment":"neutral","sentiment_score":-0.04265470193191008},{"text":"And then I think we'll just introduce it as we go and just gradually expand.","start":243.955,"end":247.715,"sentiment":"neutral","sentiment_score":0.0796177327632904},{"text":"We started off with obviously the least possible, but he has got access to the RMM system so he can look and see if devices are not where they should be or things are not operating in the right, you know, space.","start":247.715,"end":260.15,"sentiment":"neutral","sentiment_score":-0.04925924974183241},{"text":"And he said and as Karen spelled out to him, he said, mate, if you're not short, give us just just buzz us.","start":260.61,"end":266.53,"sentiment":"neutral","sentiment_score":0.019874452431078837},{"text":"Let us know because we'll know, you know.","start":266.53,"end":268.87,"sentiment":"neutral","sentiment_score":0.045904096914455295}],"sentiment":"neutral","sentiment_score":-0.0052472630073551576,"num_words":99,"start":241.55501,"end":268.87},{"sentences":[{"text":"Yep.","start":272.225,"end":272.725,"sentiment":"neutral","sentiment_score":0.07558615505695343},{"text":"Yeah.","start":274.865,"end":275.10498,"sentiment":"neutral","sentiment_score":0.10556916147470474},{"text":"He said he said don't don't be shy, you know.","start":275.10498,"end":277.345,"sentiment":"neutral","sentiment_score":0.06007581390440464},{"text":"We're dealing with this every day, you know, dozens and dozens of stuff going on every day.","start":277.345,"end":282.75,"sentiment":"neutral","sentiment_score":-0.1344809370005832},{"text":"Don't be intimidated by just reaching out because we we we have to drop and shuffle and do you know, we're juggling 10 a dozen pots on the boil at any one time.","start":282.99,"end":293.31,"sentiment":"neutral","sentiment_score":-0.2267738969037027}],"sentiment":"neutral","sentiment_score":-0.1449645334073613,"num_words":62,"start":272.225,"end":293.31},{"sentences":[{"text":"It doesn't make any difference from our side, you know.","start":293.31,"end":295.87,"sentiment":"neutral","sentiment_score":-0.23620095998048782},{"text":"And we'd rather know than you just kind of guess your way through it and hope for the best, you know, because it can be a lot worse trying to clean up something.","start":295.87,"end":304.505,"sentiment":"negative","sentiment_score":-0.4256471937352961},{"text":"So, yes.","start":304.505,"end":305.065,"sentiment":"neutral","sentiment_score":0.01945394091308117},{"text":"Alright.","start":305.065,"end":305.385,"sentiment":"neutral","sentiment_score":0.14243543148040771},{"text":"So we do that.","start":305.385,"end":306.025,"sentiment":"neutral","sentiment_score":0.24772143363952637}],"sentiment":"neutral","sentiment_score":-0.30472275890409944,"num_words":50,"start":293.31,"end":306.025},{"sentences":[{"text":"I'll coordinate with Kieran to find a time when we come down.","start":306.025,"end":308.765,"sentiment":"neutral","sentiment_score":0.15934818610548973},{"text":"So we won't do it on a Friday because I know you're not there every Friday, so we'll pick another day.","start":308.825,"end":313.19998,"sentiment":"neutral","sentiment_score":-0.05148169593442054},{"text":"And he can just come down, spend spend the day, and then I'll say after that, then we'll tee up a time for him to come up here and spend I can even come down, you know, and spend some time with them, you know, and from a but but I think I think we start with Karen, start with the day up here, and then we'll just see where we're at.","start":313.19998,"end":331.295,"sentiment":"neutral","sentiment_score":0.10411484265286061},{"text":"And then if if he wants to go beyond that, and then we'll just we'll play it out.","start":331.295,"end":336.255,"sentiment":"neutral","sentiment_score":0.03862212732848194},{"text":"You know?","start":336.255,"end":336.835,"sentiment":"neutral","sentiment_score":0.009984875097870827}],"sentiment":"neutral","sentiment_score":0.07233999465405941,"num_words":125,"start":306.025,"end":336.835},{"sentences":[{"text":"I'll let he's he hasn't arrived.","start":339.57,"end":344.55,"sentiment":"neutral","sentiment_score":-0.14065490383654833},{"text":"Okay.","start":344.93,"end":345.43,"sentiment":"neutral","sentiment_score":-0.01837722025811672},{"text":"Alright.","start":345.49,"end":345.99,"sentiment":"neutral","sentiment_score":0.03767101839184761},{"text":"Okay.","start":348.05,"end":348.44998,"sentiment":"neutral","sentiment_score":0.05715738236904144},{"text":"Alright.","start":348.44998,"end":348.94998,"sentiment":"neutral","sentiment_score":0.09357577562332152}],"sentiment":"neutral","sentiment_score":-0.06739024668931962,"num_words":10,"start":339.57,"end":348.94998},{"sentences":[{"text":"I know.","start":349.15494,"end":351.15494,"sentiment":"neutral","sentiment_score":0.025092553347349167},{"text":"It's just how hard can it be.","start":351.15494,"end":353.09494,"sentiment":"neutral","sentiment_score":-0.15667351335287094},{"text":"Oh, there we are.","start":354.11493,"end":355.49493,"sentiment":"neutral","sentiment_score":0.10061420686542988},{"text":"Thank you.","start":356.03494,"end":356.67493,"sentiment":"positive","sentiment_score":0.6104802787303925},{"text":"Okay.","start":356.67493,"end":357.17493,"sentiment":"neutral","sentiment_score":0.31505537033081055}],"sentiment":"neutral","sentiment_score":0.055746454279869795,"num_words":16,"start":349.15494,"end":357.17493},{"sentences":[{"text":"I'll let you go.","start":357.23492,"end":358.03494,"sentiment":"positive","sentiment_score":0.4897759407758713},{"text":"Cheers.","start":358.03494,"end":358.51492,"sentiment":"positive","sentiment_score":0.4701583981513977},{"text":"No.","start":358.51492,"end":358.67493,"sentiment":"neutral","sentiment_score":-0.14287537336349487},{"text":"Bye.","start":358.67493,"end":359.17493,"sentiment":"neutral","sentiment_score":-0.0997440367937088}],"sentiment":"neutral","sentiment_score":0.312377535871097,"num_words":7,"start":357.23492,"end":359.17493}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi.\n\nChannel 1: Hi. I've got Brendan from Affinity on the phone for you.\n\nChannel 0: Alright. Cool. Thanks.\n\nChannel 1: Thanks.\n\nChannel 0: Hello?\n\nChannel 1: Oh, Mike. It's Brendan.\n\nChannel 0: Oh, hi.\n\nChannel 1: How you going?\n\nChannel 0: Okay. Good.\n\nChannel 1: I was talking to Karen just now, and we were just talking about Casey and working out what you discussed yesterday in regards to getting, you know, how we sort of wanna tackle this extra bit of support or things that you\n\nChannel 0: Yep.\n\nChannel 1: wanna go over.\n\nChannel 0: Yep.\n\nChannel 1: Karen's happy to come down. We do just like a day. He he'd only come down and come back again to still do it as a day visit\n\nChannel 0: Sure.\n\nChannel 1: and go through. But it's really just we thought picking a day when you're there so that we\n\nChannel 0: Yeah.\n\nChannel 1: got all of so we could all get together and have a bit of a a discussion over it. But Anna had a good idea as well, and that would be to get Casey to come up here for a day as well and see it from our side and you know, because we're looking after lots of clients and get a a good procedural, you know, handle on the way we we do things here. You know?\n\nChannel 0: Happy for that. I don't I don't\n\nChannel 1: You\n\nChannel 0: mind,\n\nChannel 1: know,\n\nChannel 0: Brandon.\n\nChannel 1: so we just do yeah. So we just do, you know, say, look, instead of going there because, you know, it's you're talking about one day. It's no problem. But he can come up and he's got all of us here and he can sit down. We can say, look, this is this is and you can see it in action in the way we we go about our day.\n\nChannel 0: Yep.\n\nChannel 1: And\n\nChannel 0: Yep.\n\nChannel 1: then he's on the same page of the way he can see things are being addressed, done, worked with, and so on. You know? And then we just fill in the gaps with, obviously, things that you need to look at. If there's operational stuff, procedural stuff, you know, just the way he's sort of going about things, we can have a chat to him about that, you know, and is happy to talk about that with him as well.\n\nChannel 0: Yep. I\n\nChannel 1: So\n\nChannel 0: don't mind happy with that. And I'm also you know, appreciate that if Kieran comes down for the day, then he's not with you guys for the day. I'm I'm more than happy to pay for that. That's not an issue.\n\nChannel 1: Sure. Yep. No. That's that's cool. And as I say, he's he's good because Karen's, you know, he's very technical, I know, but he's\n\nChannel 0: Yeah.\n\nChannel 1: he's very procedural. And let's say he comes from a family where his mother's a GP, so\n\nChannel 0: Right.\n\nChannel 1: he he has a good understanding of how it works in that space. So, you know, he would certainly be a good a good\n\nChannel 0: It's\n\nChannel 1: call\n\nChannel 0: not\n\nChannel 1: for that. You know?\n\nChannel 0: I'm happy for that to be. It it's not necessarily around medical and and that type of thing. It just\n\nChannel 1: No. No. No. No. No.\n\nI just but I mean, just in terms of the way that you just go about things in general.\n\nChannel 0: yeah.\n\nChannel 1: You know?\n\nChannel 0: In general.\n\nChannel 1: Yeah. It's\n\nChannel 0: Yeah.\n\nChannel 1: more\n\nChannel 0: Yeah.\n\nChannel 1: just\n\nChannel 0: Happy\n\nChannel 1: being able\n\nChannel 0: for that.\n\nChannel 1: to understand to say, look, you know, working in this type of environment, these are the things that we have to think of, you know, and and\n\nChannel 0: Yeah.\n\nChannel 1: take into consideration when you I don't know. What what sort of things you know, if if you want to send through a list of things that you'd like us to discuss with them, we're no problem. We'll we'll go through those, some\n\nChannel 0: Brandon,\n\nChannel 1: of them on-site, some of them up here.\n\nChannel 0: I I feel as I'm sounding like a bloody whinging repeated record. I'm not I'm not not really\n\nChannel 1: No. No. No. No. It's alright.\n\nLook, I mean, we just thought well, we thought, well, it's good if he's up here too because he meets all of us and\n\nChannel 0: Yeah.\n\nChannel 1: and and gets and gets one day. So look, mate, pop up here for the day. We're we're we're looking after you guys anyway. You get the phone calls, we do the support, but you see us sitting in our offices here working\n\nChannel 0: Yep.\n\nChannel 1: with dozens of customers every day.\n\nChannel 0: Yep. Yeah.\n\nChannel 1: So you can see boots on the ground and how we operate.\n\nChannel 0: Yeah.\n\nChannel 1: That's that's how it's like that. But the difference is you're there and you're also running around on-site. Okay? And it's like that process, but, you know, in in the office as well. You know?\n\nYeah. And then we'll just I think what we do is and then Karen can spend a bit of time going around seeing because the first day was really just induction going around showing him\n\nChannel 0: Yes.\n\nChannel 1: where the the you know, needed to see where everything was, how\n\nChannel 0: Yeah.\n\nChannel 1: to get into stuff, blah blah blah. Set up the login systems and portals and blah blah blah. So he's got that. Now it's more operational stuff to say, alright. What are you doing?\n\nYou know, what things are you familiar with? What things are you struggling? What don't you know about? And then sort of just clear up some of those anomalies. And then I think we'll just introduce it as we go and just gradually expand.\n\nWe started off with obviously the least possible,\n\nChannel 0: Yeah.\n\nChannel 1: but he has got access to the RMM system so he can look and see if devices are not where they should be or things are not operating in the right, you know, space. And he said and as Karen spelled out to him, he said, mate, if you're not short, give us just just buzz us. Let us know\n\nChannel 0: Yeah.\n\nChannel 1: because we'll\n\nChannel 0: And\n\nChannel 1: know,\n\nChannel 0: I've said\n\nChannel 1: you know.\n\nChannel 0: the same. I mean, he's got my mobile number. I just want to call me, pop in\n\nChannel 1: Yep.\n\nChannel 0: the catch around the car or whatever. So yep.\n\nChannel 1: Yeah. He said he said don't don't be shy, you know. We're dealing with this every day, you know, dozens and dozens of stuff going on every day. Don't\n\nChannel 0: Yeah.\n\nChannel 1: be intimidated by just reaching out because we we we have to drop and shuffle and do you know,\n\nChannel 0: Yeah.\n\nChannel 1: we're juggling 10 a dozen pots on the boil at any one time. It doesn't make any difference from our side, you know. And we'd\n\nChannel 0: No.\n\nChannel 1: rather know than you just kind of guess your way through it and hope for the best, you know, because\n\nChannel 0: Yeah.\n\nChannel 1: it can be a lot worse trying to clean up something. So, yes. Alright. So we do that. I'll coordinate with Kieran to find a time when we come down.\n\nSo we won't do it on a Friday because I know you're not there every Friday, so we'll pick another day. And he can just come down, spend spend the day, and then I'll say after that, then we'll tee up a time for him to come up here and\n\nChannel 0: Yeah.\n\nChannel 1: spend I can even come down, you know, and spend some time with them, you know, and from a but but I think I think we start with Karen, start with the day up here, and then we'll just see where we're at. And then if if he wants\n\nChannel 0: Sounds\n\nChannel 1: to go\n\nChannel 0: like\n\nChannel 1: beyond\n\nChannel 0: a plan.\n\nChannel 1: that, and then we'll just we'll play it out. You know?\n\nChannel 0: Yep. I'm about to go and just see if he's okay\n\nChannel 1: I'll\n\nChannel 0: because\n\nChannel 1: let\n\nChannel 0: we had a a 01:00 meeting and he hasn't arrived\n\nChannel 1: he's\n\nChannel 0: for it.\n\nChannel 1: he hasn't arrived. Okay. Alright.\n\nChannel 0: I've gone through where he's at.\n\nChannel 1: Okay. Alright.\n\nChannel 0: Make\n\nChannel 1: I\n\nChannel 0: sure he's alright.\n\nChannel 1: know. It's just\n\nChannel 0: Oh, here\n\nChannel 1: how\n\nChannel 0: we\n\nChannel 1: hard\n\nChannel 0: go.\n\nChannel 1: can it be.\n\nChannel 0: Come in.\n\nChannel 1: Oh, there we\n\nChannel 0: All\n\nChannel 1: are.\n\nChannel 0: good.\n\nChannel 1: Thank\n\nChannel 0: Alright,\n\nChannel 1: you.\n\nChannel 0: man.\n\nChannel 1: Okay.\n\nChannel 0: Thanks for that.\n\nChannel 1: I'll let you\n\nChannel 0: Bye.\n\nChannel 1: go. Cheers. No. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.39999998,"end":0.9,"sentiment":"neutral","sentiment_score":0.18890929222106936}],"sentiment":"neutral","sentiment_score":0.18890929222106936,"channel":0,"num_words":1,"start":0.39999998,"end":0.9},{"sentences":[{"text":"Hi.","start":1.1999999,"end":1.52,"sentiment":"neutral","sentiment_score":0.26093295216560364},{"text":"I've got Brendan from Affinity on the phone for 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from Affinity discuss a potential employee named Brendan with a day to discuss operational and procedural issues. The employee is happy to pay and is knowledgeable about medical procedures. They plan to introduce the employee gradually and gradually expand their work. The speaker discusses the process of working with customers and mentions that they are working on setting up login systems and portals. They plan to coordinate with Kieran to find a time for a meeting and check in with Karen. They will start with Karen and continue working on the day."},"intents":{"segments":[{"text":"I was talking to Karen just now, and we were just talking about Casey and working out what you discussed yesterday in regards to getting, you know, how we sort of wanna tackle this extra bit of support or things that you Yep.","start_word":28,"end_word":70,"intents":[{"intent":"Discuss casey's availability","confidence_score":0.012408087},{"intent":"Discuss casey's availability","confidence_score":0.070110805},{"intent":"Discuss casey's visit","confidence_score":0.0016587449},{"intent":"Discuss casey's involvement","confidence_score":0.017121589},{"intent":"Discuss casey's appointment","confidence_score":0.0019108846}]},{"text":"got all of so we could all get together and have a bit of a a discussion over it. But Anna had a good idea as well, and that would be to get Casey to come up here for a day as well and see it from our side and you know, because we're looking after lots of clients and get a a good procedural, you know, handle on the way we we do things here. You know?","start_word":123,"end_word":200,"intents":[{"intent":"Discuss client collaboration","confidence_score":0.00160481}]},{"text":"But Anna had a good idea as well, and that would be to get Casey to come up here for a day as well and see it from our side and you know, because we're looking after lots of clients and get a a good procedural, you know, handle on the way we we do things here. You know?","start_word":142,"end_word":200,"intents":[{"intent":"Discuss procedural considerations","confidence_score":0.0047952975}]},{"text":"If there's operational stuff, procedural stuff, you know, just the way he's sort of going about things, we can have a chat to him about that, you know, and is happy to talk about that with him as well. Yep.","start_word":327,"end_word":366,"intents":[{"intent":"Discuss operations with kiran","confidence_score":0.0007829679}]},{"text":"but he has got access to the RMM system so he can look and see if devices are not where they should be or things are not operating in the right, you know, space.","start_word":908,"end_word":941,"intents":[{"intent":"Clarify and facilitate access to rmm system","confidence_score":0.000029178702}]},{"text":"I'll coordinate with Kieran to find a time when we come down.","start_word":1119,"end_word":1130,"intents":[{"intent":"Coordinate with kieran","confidence_score":0.16420422},{"intent":"Arrange meeting with karen","confidence_score":0.014361524}]},{"text":"I'm about to go and just see if he's okay I'll because let we had a a 01:00 meeting and he hasn't arrived he's for it. he hasn't arrived. Okay.","start_word":1250,"end_word":1279,"intents":[{"intent":"Determine if karen is okay","confidence_score":0.00015242692}]}]},"sentiments":{"segments":[{"text":"Hi. Hi.","start_word":0,"end_word":1,"sentiment":"neutral","sentiment_score":0.2249211221933365},{"text":"I've got Brendan from Affinity on the phone for you. Alright. Cool. Thanks. Thanks.","start_word":2,"end_word":15,"sentiment":"positive","sentiment_score":0.46472862362861633},{"text":"Hello? Oh, Mike. It's Brendan. Oh, hi. How you going? Okay.","start_word":16,"end_word":26,"sentiment":"neutral","sentiment_score":0.19051417708396912},{"text":"Good.","start_word":27,"end_word":27,"sentiment":"positive","sentiment_score":0.5026342868804932},{"text":"I was talking to Karen just now, and we were just talking about Casey and working out what you discussed yesterday in regards to getting, you know, how we sort of wanna tackle this extra bit of support or things that you Yep. wanna go over. 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But it's really just we thought picking a day when you're there so that we Yeah. got all of so we could all get together and have a bit of a a discussion over it.","start_word":86,"end_word":141,"sentiment":"neutral","sentiment_score":0.20738664269447327},{"text":"But Anna had a good idea as well, and that would be to get Casey to come up here for a day as well and see it from our side and you know, because we're looking after lots of clients and get a a good procedural, you know, handle on the way we we do things here.","start_word":142,"end_word":198,"sentiment":"positive","sentiment_score":0.3662090301513672},{"text":"You know?","start_word":199,"end_word":200,"sentiment":"neutral","sentiment_score":0.25271180272102356},{"text":"Happy for that.","start_word":201,"end_word":203,"sentiment":"positive","sentiment_score":0.5814073085784912},{"text":"I don't I don't You mind, know, Brandon. so we just do yeah. So we just do, you know, say, look, instead of going there because, you know, it's you're talking about one day. It's no problem. But he can come up and he's got all of us here and he can sit down. We can say, look, this is this is and you can see it in action in the way we we go about our day. Yep. And Yep. then he's on the same page of the way he can see things are being addressed, done, worked with, and so on. You know? And then we just fill in the gaps with, obviously, things that you need to look at. If there's operational stuff, procedural stuff, you know, just the way he's sort of going about things, we can have a chat to him about that, you know, and is happy to talk about that with him as well. 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And let's say he comes from a family where his mother's a GP, so Right. he he has a good understanding of how it works in that space. So, you know, he would certainly be a good a good It's call not for that. You know?","start_word":415,"end_word":482,"sentiment":"neutral","sentiment_score":0.16750752925872803},{"text":"I'm happy for that to be.","start_word":483,"end_word":488,"sentiment":"positive","sentiment_score":0.3420123755931854},{"text":"It it's not necessarily around medical and and that type of thing. It just No. No. No. No. No. I just but I mean, just in terms of the way that you just go about things in general. yeah. You know? In general. Yeah. It's Yeah. more Yeah. just Happy being able for that. to understand to say, look, you know, working in this type of environment, these are the things that we have to think of, you know, and and Yeah. take into consideration when you I don't know. What what sort of things you know, if if you want to send through a list of things that you'd like us to discuss with them, we're no problem. We'll we'll go through those, some Brandon, of them on-site, some of them up here.","start_word":489,"end_word":622,"sentiment":"neutral","sentiment_score":0.025570310652256012},{"text":"I I feel as I'm sounding like a bloody whinging repeated record.","start_word":623,"end_word":634,"sentiment":"negative","sentiment_score":-0.4691871106624603},{"text":"I'm not I'm not not really No. No. No. No. It's alright.","start_word":635,"end_word":646,"sentiment":"neutral","sentiment_score":-0.16550280650456747},{"text":"Look, I mean, we just thought well, we thought, well, it's good if he's up here too because he meets all of us and Yeah. and and gets and gets one day.","start_word":647,"end_word":678,"sentiment":"positive","sentiment_score":0.4469257891178131},{"text":"So look, mate, pop up here for the day. We're we're we're looking after you guys anyway. You get the phone calls, we do the support, but you see us sitting in our offices here working Yep. with dozens of customers every day. Yep. Yeah. So you can see boots on the ground and how we operate. Yeah. That's that's how it's like that. But the difference is you're there and you're also running around on-site. Okay? And it's like that process, but, you know, in in the office as well. You know? Yeah. And then we'll just I think what we do is and then Karen can spend a bit of time going around seeing because the first day was really just induction going around showing him Yes. where the the you know, needed to see where everything was, how Yeah. to get into stuff, blah blah blah. Set up the login systems and portals and blah blah blah. So he's got that. Now it's more operational stuff to say, alright. What are you doing? You know, what things are you familiar with? What things are you struggling? What don't you know about? And then sort of just clear up some of those anomalies. And then I think we'll just introduce it as we go and just gradually expand. We started off with obviously the least possible, Yeah. but he has got access to the RMM system so he can look and see if devices are not where they should be or things are not operating in the right, you know, space. And he said and as Karen spelled out to him, he said, mate, if you're not short, give us just just buzz us. Let us know Yeah. because we'll And know, I've said you know. the same. I mean, he's got my mobile number. I just want to call me, pop in Yep. the catch around the car or whatever. So yep. Yeah. He said he said don't don't be shy, you know. We're dealing with this every day, you know, dozens and dozens of stuff going on every day. Don't Yeah. be intimidated by just reaching out because we we we have to drop and shuffle and do you know, Yeah. we're juggling 10 a dozen pots on the boil at any one time. It doesn't make any difference from our side, you know. And we'd No.","start_word":679,"end_word":1079,"sentiment":"neutral","sentiment_score":0.01403586583170213},{"text":"rather know than you just kind of guess your way through it and hope for the best, you know, because Yeah. it can be a lot worse trying to clean up something.","start_word":1080,"end_word":1111,"sentiment":"negative","sentiment_score":-0.4313019812107086},{"text":"So, yes. Alright. So we do that. I'll coordinate with Kieran to find a time when we come down. So we won't do it on a Friday because I know you're not there every Friday, so we'll pick another day. And he can just come down, spend spend the day, and then I'll say after that, then we'll tee up a time for him to come up here and Yeah. spend I can even come down, you know, and spend some time with them, you know, and from a but but I think I think we start with Karen, start with the day up here, and then we'll just see where we're at. And then if if he wants Sounds to go like beyond a plan. that, and then we'll just we'll play it out. You know? Yep. I'm about to go and just see if he's okay I'll because let we had a a 01:00 meeting and he hasn't arrived he's for it. he hasn't arrived. Okay. Alright. I've gone through where he's at. Okay. Alright. Make I sure he's alright. know. It's just Oh, here how we hard go. can it be. Come in. Oh, there we All are.","start_word":1112,"end_word":1312,"sentiment":"neutral","sentiment_score":0.02615046745805598},{"text":"good. Thank Alright, you. man.","start_word":1313,"end_word":1317,"sentiment":"positive","sentiment_score":0.5211181640625},{"text":"Okay.","start_word":1318,"end_word":1318,"sentiment":"neutral","sentiment_score":0.31505537033081055},{"text":"Thanks for that. I'll let you Bye. go. Cheers.","start_word":1319,"end_word":1327,"sentiment":"positive","sentiment_score":0.5089776515960693},{"text":"No. Bye.","start_word":1328,"end_word":1329,"sentiment":"neutral","sentiment_score":-0.050441037863492966}],"average":{"sentiment":"neutral","sentiment_score":0.10004202508409428}}}}