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However, just to do the proper things, you can go ahead and request the cancellation because usually, Internet service provider needs your information, proper cancellation. In that way, you could avoid any recurring invoice from them. Yeah. And then afterwards, you can check out the services that we offered and plan. We do have a promo right now as you could see from our site. We do have some promos, six month discounted for 15% if you sign up for twelve months and twenty four months. You are also eligible to get the pre router. You just need to pay the delivery charge of $20. But, just a friendly advice, for me, you should cancel it properly to your previous provider so your account will fully close and avoid any recurring charge. You can cancel it, and then you can order from us. Because once we receive your order, our provisioning and tech team will go ahead and order the service from the Supa network, and then they will go ahead and proceed in doing the job order to activate your service. Do you really need the services? Because on here, like, for example one moment. Okay? Are you eyeing to get a a contract, lock in contract, or for no contract? Okay. Mhmm. Alright. So here's the best things you can do. For you to still have a connection while waiting for the router, you can just call your Internet service provider and provide a date. Because usually, for example, you process the order right now, and then it will take four days for you to get the router if it's for standard delivery. So, technically, you need to wait for four days to get connected to the service. But once you got the router, it's just plug and play. You don't need to configure it because it's already been pre provisioned by our tech team. So you can just provide a specific date to your Internet service provider to have it canceled on their end. Mhmm. Sure. And if you have any questions, just ring us back. We'll be more than happy to assist. Alright? Alright. You're welcome, Akwasher. Have a good one, and be safe. Mhmm. 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This is Erica accounts. How may I help you today? Mhmm. Mhmm.\n\nOkay. Actually, we can do both. However, just to do the proper things, you can go ahead and request the cancellation because usually, Internet service provider needs your information, proper cancellation. In that way, you could avoid any recurring invoice from them. Yeah.\n\nAnd then afterwards, you can check out the services that we offered and plan. We do have a promo right now as you could see from our site. We do have some promos, six month discounted for 15% if you sign up for twelve months and twenty four months. You are also eligible to get the pre router. You just need to pay the delivery charge of $20.\n\nBut, just a friendly advice, for me, you should cancel it properly to your previous provider so your account will fully close and avoid any recurring charge. You can cancel it, and then you can order from us. Because once we receive your order, our provisioning and tech team will go ahead and order the service from the Supa network, and then they will go ahead and proceed in doing the job order to activate your service. Do you really need the services? Because on here, like, for example one moment.\n\nOkay? Are you eyeing to get a a contract, lock in contract, or for no contract? Okay. Mhmm. Alright.\n\nSo here's the best things you can do. For you to still have a connection while waiting for the router, you can just call your Internet service provider and provide a date. Because usually, for example, you process the order right now, and then it will take four days for you to get the router if it's for standard delivery. So, technically, you need to wait for four days to get connected to the service. But once you got the router, it's just plug and play.\n\nYou don't need to configure it because it's already been pre provisioned by our tech team. So you can just provide a specific date to your Internet service provider to have it canceled on their end. Mhmm. Sure. And if you have any questions, just ring us back.\n\nWe'll be more than happy to assist. Alright? Alright. You're welcome, Akwasher. Have a good one, and be safe.\n\nMhmm. Bye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.56,"end":0.79999995,"sentiment":"neutral","sentiment_score":0.1794862449169159},{"text":"This is Erica accounts.","start":0.79999995,"end":2.1799998,"sentiment":"neutral","sentiment_score":0.1907995529472828},{"text":"How may I help you today?","start":2.24,"end":3.54,"sentiment":"positive","sentiment_score":0.373050461212794},{"text":"Mhmm.","start":12.639999,"end":13.139999,"sentiment":"neutral","sentiment_score":-0.0027700550854206085},{"text":"Mhmm.","start":20.205,"end":20.705,"sentiment":"neutral","sentiment_score":-0.04090280085802078}],"sentiment":"neutral","sentiment_score":0.2413318744645669,"num_words":13,"start":0.56,"end":20.705},{"sentences":[{"text":"Okay.","start":37.7,"end":38.1,"sentiment":"neutral","sentiment_score":0.020304184406995773},{"text":"Actually, we can do both.","start":38.1,"end":39.94,"sentiment":"neutral","sentiment_score":0.14176316559314728},{"text":"However, just to do the proper things, you can go ahead and request the cancellation because usually, Internet service provider needs your information, proper cancellation.","start":39.94,"end":55.085,"sentiment":"neutral","sentiment_score":-0.06509800866246224},{"text":"In that way, you could avoid any recurring invoice from them.","start":55.385,"end":60.219997,"sentiment":"neutral","sentiment_score":0.0061972656033255835},{"text":"Yeah.","start":62.039997,"end":62.519997,"sentiment":"neutral","sentiment_score":0.20439518988132477}],"sentiment":"neutral","sentiment_score":-0.014552676573742268,"num_words":43,"start":37.7,"end":62.519997},{"sentences":[{"text":"And then afterwards, you can check out the services that we offered and plan.","start":62.519997,"end":68.759995,"sentiment":"neutral","sentiment_score":0.30032786620514734},{"text":"We do have a promo right now as you could see from our site.","start":68.759995,"end":72.165,"sentiment":"neutral","sentiment_score":0.2538315238697188},{"text":"We do have some promos, six month discounted for 15% if you sign up for twelve months and twenty four months.","start":76.245,"end":85.64,"sentiment":"neutral","sentiment_score":0.2303837551957085},{"text":"You are also eligible to get the pre router.","start":85.7,"end":88.6,"sentiment":"positive","sentiment_score":0.34078514244821334},{"text":"You just need to pay the delivery charge of $20.","start":89.06,"end":92.2,"sentiment":"neutral","sentiment_score":0.105686766654253}],"sentiment":"neutral","sentiment_score":0.24588565101080082,"num_words":68,"start":62.519997,"end":92.2},{"sentences":[{"text":"But, just a friendly advice, for me, you should cancel it properly to your previous provider so your account will fully close and avoid any recurring charge.","start":92.58,"end":105.665,"sentiment":"neutral","sentiment_score":0.04608047753572464},{"text":"You can cancel it, and then you can order from 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and then it will take four days for you to get the router if it's for standard delivery.","start":174.9,"end":187.555,"sentiment":"neutral","sentiment_score":0.05901677653725658},{"text":"So, technically, you need to wait for four days to get connected to the service.","start":188.17499,"end":192.015,"sentiment":"neutral","sentiment_score":0.03114372765024503},{"text":"But once you got the router, it's just plug and play.","start":192.015,"end":195.455,"sentiment":"neutral","sentiment_score":0.10150791399858215}],"sentiment":"neutral","sentiment_score":0.10922708349345728,"num_words":86,"start":163.785,"end":195.455},{"sentences":[{"text":"You don't need to configure it because it's already been pre provisioned by our tech team.","start":195.455,"end":200.55,"sentiment":"neutral","sentiment_score":0.08359599695540965},{"text":"So you can just provide a specific date to your Internet service provider to have it canceled on their 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This is Andreas calling. I I'm living in an apartment complex that uses Supa Networks, and we're currently with another provider through Super Networks. But we were thinking of moving over to Airtel, and I was just wondering if if I sign up on the website through Airtel, will you guys then cancel my previous one, or do I still need to contact my other provider and cancel with them? Okay. You have what? Sorry. Yes. Okay. And should I do that before ordering through you guys, or can I order and then cancel with them after? Okay. Cool. Yeah. Because I I just yes. Yeah. I'm I'm looking to get a contract, because at the moment, our provider has the worst price and the worst Internet speed, so we wanted to upgrade. Yes. Okay. Okay. Cool. I will do that then. Okay. Thank you so much. Have a good one. 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This is Andreas calling. I I'm living in an apartment complex that uses Supa Networks, and we're currently with another provider through Super Networks. But we were thinking of moving over to Airtel, and I was just wondering if if I sign up on the website through Airtel, will you guys then cancel my previous one, or do I still need to contact my other provider and cancel with them? Okay.\n\nYou have what? Sorry. Yes. Okay. And should I do that before ordering through you guys, or can I order and then cancel with them after?\n\nOkay. Cool. Yeah. Because I I just yes. Yeah.\n\nI'm I'm looking to get a contract, because at the moment, our provider has the worst price and the worst Internet speed, so we wanted to upgrade. Yes. Okay. Okay. Cool.\n\nI will do that then. Okay. Thank you so much. Have a good one. 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This is Erica accounts. How may I help you today?\n\nChannel 1: Hi. This is Andreas calling. I I'm living in an apartment complex that uses Supa Networks,\n\nChannel 0: Mhmm.\n\nChannel 1: and we're currently with another provider through Super Networks. But we were thinking of moving over to Airtel,\n\nChannel 0: Mhmm.\n\nChannel 1: and I was just wondering if if I sign up on the website through Airtel, will you guys then cancel my previous one, or do I still need to contact my other provider and cancel with them?\n\nChannel 0: Okay. Actually, we can do both. However, just to do the proper things, you can go ahead and request the cancellation because usually, Internet service provider needs your information, proper cancellation. In that way, you could avoid any recurring invoice from them.\n\nChannel 1: Okay.\n\nChannel 0: Yeah. And then afterwards, you can check out the services that we offered and plan. We do have a promo right now as you could see from our site.\n\nChannel 1: You have what? Sorry.\n\nChannel 0: We do have some promos, six month discounted for\n\nChannel 1: Yes.\n\nChannel 0: 15% if you sign up for twelve months and twenty four months. You are also eligible to get the pre router. You just need to pay the delivery charge of $20. But, just a friendly advice, for me, you should cancel it properly to your previous provider so your account will fully close and avoid any recurring charge.\n\nChannel 1: Okay. And should I do that before ordering through you guys, or can I order and then cancel with them after?\n\nChannel 0: You can cancel it, and then you can order from us. Because once we receive your order, our provisioning and tech team will go ahead and order the service from the Supa network, and then they will go ahead and proceed in doing the job order to activate your service.\n\nChannel 1: Okay. Cool. Yeah.\n\nChannel 0: Do\n\nChannel 1: Because\n\nChannel 0: you\n\nChannel 1: I\n\nChannel 0: really\n\nChannel 1: I just\n\nChannel 0: need the services? Because on here, like, for example one moment. Okay? Are you eyeing to get a a contract, lock in contract, or for\n\nChannel 1: yes.\n\nChannel 0: no contract?\n\nChannel 1: Yeah. I'm I'm looking to get a contract, because\n\nChannel 0: Okay.\n\nChannel 1: at the moment, our provider has the worst price and the worst Internet speed, so we wanted to\n\nChannel 0: Mhmm.\n\nChannel 1: upgrade.\n\nChannel 0: Alright. So here's the best things you can do. For you to still have a connection while waiting for the router, you can just call your Internet service provider and provide a date. Because usually, for example, you process the order right now, and then it will take four days for you to get the router if it's for standard delivery. So,\n\nChannel 1: Yes.\n\nChannel 0: technically, you need to wait for four days to get connected to the service. But once you got the router, it's just plug and play. You don't need to configure it because it's already been pre provisioned by our tech team. So you\n\nChannel 1: Okay.\n\nChannel 0: can just provide a specific date to your Internet service provider to have it canceled on their end.\n\nChannel 1: Okay. Cool. I will\n\nChannel 0: Mhmm.\n\nChannel 1: do that then.\n\nChannel 0: Sure. And if you have any questions, just ring us back. We'll be more than happy to assist. Alright?\n\nChannel 1: Okay. Thank you so much.\n\nChannel 0: Alright. You're welcome, Akwasher. Have a good one, and be safe.\n\nChannel 1: Have a good one. Bye.\n\nChannel 0: Mhmm. Bye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.56,"end":0.79999995,"sentiment":"neutral","sentiment_score":0.1794862449169159},{"text":"This is Erica accounts.","start":0.79999995,"end":2.1799998,"sentiment":"neutral","sentiment_score":0.1907995529472828},{"text":"How may I help you today?","start":2.24,"end":3.54,"sentiment":"positive","sentiment_score":0.373050461212794}],"sentiment":"neutral","sentiment_score":0.2891806567257101,"channel":0,"num_words":11,"start":0.56,"end":3.54},{"sentences":[{"text":"Hi.","start":4.24,"end":4.56,"sentiment":"neutral","sentiment_score":0.03129280358552933},{"text":"This is Andreas calling.","start":4.56,"end":6.02,"sentiment":"neutral","sentiment_score":0.039263298735022545},{"text":"I I'm living in an apartment complex that uses Supa 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one.","start":223.54999,"end":224.34999,"sentiment":"positive","sentiment_score":0.6821705400943756},{"text":"Bye.","start":224.34999,"end":224.84999,"sentiment":"neutral","sentiment_score":0.31023937463760376}],"sentiment":"positive","sentiment_score":0.6077843070030212,"channel":1,"num_words":5,"start":223.54999,"end":224.84999},{"sentences":[{"text":"Mhmm.","start":224.91501,"end":225.07501,"sentiment":"neutral","sentiment_score":0.08818051218986511},{"text":"Bye bye.","start":225.07501,"end":225.735,"sentiment":"neutral","sentiment_score":0.00006574764847756126}],"sentiment":"neutral","sentiment_score":0.02943733582894008,"channel":0,"num_words":3,"start":224.91501,"end":225.735}]},"summary":{"result":"success","short":"The customer, Andreas, is considering moving to Airtel but wants to know if he can cancel his previous provider and get a new one instead. The representative explains that he can cancel it and order a new one after the customer has provided a specific date for his internet service provider to cancel. The representative also advises the customer to call his internet service provider to cancel his previous provider and avoid future charges."},"intents":{"segments":[{"text":"Okay.","start_word":84,"end_word":84,"intents":[{"intent":"Request cancellation","confidence_score":0.106444634}]},{"text":"We do have some promos, six month discounted for Yes. 15% if you sign up for twelve months and twenty four months. You are also eligible to get the pre router. You just need to pay the delivery charge of $20. But, just a friendly advice, for me, you should cancel it properly to your previous provider so your account will fully close and avoid any recurring charge. Okay.","start_word":160,"end_word":228,"intents":[{"intent":"Obtain discounts","confidence_score":0.00007558799}]},{"text":"Because once we receive your order, our provisioning and tech team will go ahead and order the service from the Supa network, and then they will go ahead and proceed in doing the job order to activate your service. Okay.","start_word":261,"end_word":300,"intents":[{"intent":"Order service","confidence_score":0.6466109}]},{"text":"at the moment, our provider has the worst price and the worst Internet speed, so we wanted to Mhmm. upgrade. Alright.","start_word":347,"end_word":367,"intents":[{"intent":"Upgrade internet service","confidence_score":0.009291414}]},{"text":"For you to still have a connection while waiting for the router, you can just call your Internet service provider and provide a date. Because usually, for example, you process the order right now, and then it will take four days for you to get the router if it's for standard delivery. So, Yes.","start_word":376,"end_word":429,"intents":[{"intent":"Provide date for router configuration","confidence_score":0.02594314}]},{"text":"And if you have any questions, just ring us back. We'll be more than happy to assist. Alright? Okay.","start_word":501,"end_word":519,"intents":[{"intent":"Assist with questions","confidence_score":0.23352289}]}]},"sentiments":{"segments":[{"text":"Hi. This is Erica accounts.","start_word":0,"end_word":4,"sentiment":"neutral","sentiment_score":0.1905190348625183},{"text":"How may I help you today?","start_word":5,"end_word":10,"sentiment":"positive","sentiment_score":0.3631965219974518},{"text":"Hi. This is Andreas calling. I I'm living in an apartment complex that uses Supa Networks, Mhmm. and we're currently with another provider through Super Networks. But we were thinking of moving over to Airtel, Mhmm. and I was just wondering if if I sign up on the website through Airtel, will you guys then cancel my previous one, or do I still need to contact my other provider and cancel with them? Okay. Actually, we can do both. However, just to do the proper things, you can go ahead and request the cancellation because usually, Internet service provider needs your information, proper cancellation. In that way, you could avoid any recurring invoice from them. Okay. Yeah. And then afterwards, you can check out the services that we offered and plan. We do have a promo right now as you could see from our site. You have what? Sorry. We do have some promos, six month discounted for Yes. 15% if you sign up for twelve months and twenty four months.","start_word":11,"end_word":181,"sentiment":"neutral","sentiment_score":0.028742710128426552},{"text":"You are also eligible to get the pre router.","start_word":182,"end_word":190,"sentiment":"positive","sentiment_score":0.3361442983150482},{"text":"You just need to pay the delivery charge of $20. But, just a friendly advice, for me, you should cancel it properly to your previous provider so your account will fully close and avoid any recurring charge. Okay. And should I do that before ordering through you guys, or can I order and then cancel with them after? You can cancel it, and then you can order from us. Because once we receive your order, our provisioning and tech team will go ahead and order the service from the Supa network, and then they will go ahead and proceed in doing the job order to activate your service. Okay. Cool. Yeah. Do Because you I really I just need the services? Because on here, like, for example one moment. Okay? Are you eyeing to get a a contract, lock in contract, or for yes. no contract? Yeah. I'm I'm looking to get a contract, because Okay. at the moment, our provider has the worst price and the worst Internet speed, so we wanted to Mhmm. upgrade. Alright. So here's the best things you can do. For you to still have a connection while waiting for the router, you can just call your Internet service provider and provide a date. Because usually, for example, you process the order right now, and then it will take four days for you to get the router if it's for standard delivery. So, Yes. technically, you need to wait for four days to get connected to the service. But once you got the router, it's just plug and play. You don't need to configure it because it's already been pre provisioned by our tech team. So you can Okay. just provide a specific date to your Internet service provider to have it canceled on their end. Okay. Cool. I will Mhmm. do that then. Sure. And if you have any questions, just ring us back.","start_word":191,"end_word":510,"sentiment":"neutral","sentiment_score":0.05389476991877018},{"text":"We'll be more than happy to assist.","start_word":511,"end_word":517,"sentiment":"positive","sentiment_score":0.5150154232978821},{"text":"Alright? Okay.","start_word":518,"end_word":519,"sentiment":"neutral","sentiment_score":0.3036310374736786},{"text":"Thank you so much.","start_word":520,"end_word":523,"sentiment":"positive","sentiment_score":0.5906943082809448},{"text":"Alright.","start_word":524,"end_word":524,"sentiment":"neutral","sentiment_score":0.25235486030578613},{"text":"You're welcome, Akwasher. Have a good one, and be safe. Have a good one.","start_word":525,"end_word":538,"sentiment":"positive","sentiment_score":0.7630656361579895},{"text":"Bye. Mhmm. Bye bye.","start_word":539,"end_word":542,"sentiment":"neutral","sentiment_score":0.1533816158771515}],"average":{"sentiment":"neutral","sentiment_score":0.0940457711259414}}}}