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record your name and reason for calling, I'll see if this person is available. Thanks. Please stay on the line. I'm sorry. This person is not available.\n\nIf you would like to leave an additional message, please reply after the tone.","paragraphs":[{"sentences":[{"text":"To record your name and reason for calling, I'll see if this person is available.","start":0.24,"end":4.58,"sentiment":"neutral","sentiment_score":0.017814165602127712},{"text":"Thanks.","start":13.28,"end":13.78,"sentiment":"positive","sentiment_score":0.4341922998428345},{"text":"Please stay on the line.","start":14.224999,"end":15.844999,"sentiment":"neutral","sentiment_score":0.0481687992811203},{"text":"I'm sorry.","start":37.34,"end":38.08,"sentiment":"neutral","sentiment_score":-0.2236355096101761},{"text":"This person is not available.","start":38.14,"end":39.6,"sentiment":"neutral","sentiment_score":-0.28660185933113097}],"sentiment":"neutral","sentiment_score":-0.033501126271273406,"num_words":28,"start":0.24,"end":39.6},{"sentences":[{"text":"If you would like to leave an additional message, please reply after the tone.","start":40.025,"end":43.965,"sentiment":"neutral","sentiment_score":-0.12505260482430458}],"sentiment":"neutral","sentiment_score":-0.12505260482430458,"num_words":14,"start":40.025,"end":43.965}]}}]}],"paragraphs":{"transcript":"\nChannel 1: To record your name and reason for calling, I'll see if this person is available.\n\nChannel 0: Larissa OQ Financial.\n\nChannel 1: Thanks. Please stay on the line. I'm sorry. This person is not available. If you would like to leave an additional message, please reply after the tone.\n\nChannel 0: Hi, Kylie. Larissa from OFU Financial. I was just giving you a call. Just wanting to touch base. I was reviewing your file, and I noticed that you had made some additional contributions, $2,600 last financial year in a personal capacity.\n\nAnd I was just wanting to have a conversation with you with regards to making a claim on those, seeing whether we could have some tax effectiveness happening within the fund just to reduce down on the tax that you pay when you do your tax return. If you could give me a callback, 130160796, that would be greatly appreciated. Look forward to speaking to you then. Bye.","paragraphs":[{"sentences":[{"text":"To record your name and reason for calling, I'll see if this person is available.","start":0.24,"end":4.58,"sentiment":"neutral","sentiment_score":0.017814165602127712}],"sentiment":"neutral","sentiment_score":0.017814165602127712,"channel":1,"num_words":15,"start":0.24,"end":4.58},{"sentences":[{"text":"Larissa OQ Financial.","start":6.7999997,"end":8.18,"sentiment":"neutral","sentiment_score":0.0711607759197553}],"sentiment":"neutral","sentiment_score":0.0711607759197553,"channel":0,"num_words":3,"start":6.7999997,"end":8.18},{"sentences":[{"text":"Thanks.","start":13.28,"end":13.78,"sentiment":"positive","sentiment_score":0.4341922998428345},{"text":"Please stay on the line.","start":14.224999,"end":15.844999,"sentiment":"neutral","sentiment_score":0.0481687992811203},{"text":"I'm sorry.","start":37.34,"end":38.08,"sentiment":"neutral","sentiment_score":-0.2236355096101761},{"text":"This person is not available.","start":38.14,"end":39.6,"sentiment":"neutral","sentiment_score":-0.28660185933113097},{"text":"If you would like to leave an additional message, please reply after the tone.","start":40.025,"end":43.965,"sentiment":"neutral","sentiment_score":-0.12505260482430458}],"sentiment":"neutral","sentiment_score":-0.1094807587839939,"channel":1,"num_words":27,"start":13.28,"end":43.965},{"sentences":[{"text":"Hi, Kylie.","start":46.925,"end":47.644997,"sentiment":"neutral","sentiment_score":0.10962666943669319},{"text":"Larissa from OFU Financial.","start":47.644997,"end":49.184998,"sentiment":"neutral","sentiment_score":0.13458698242902756},{"text":"I was just giving you a call.","start":49.725,"end":51.51,"sentiment":"neutral","sentiment_score":0.19351417890616826},{"text":"Just wanting to touch base.","start":51.51,"end":52.969997,"sentiment":"neutral","sentiment_score":0.2611213743686676},{"text":"I was reviewing your file, and I noticed that you had made some additional contributions, $2,600 last financial year in a personal capacity.","start":53.75,"end":63.61,"sentiment":"neutral","sentiment_score":0.1137586948664292}],"sentiment":"neutral","sentiment_score":0.14717700913911913,"channel":0,"num_words":41,"start":46.925,"end":63.61},{"sentences":[{"text":"And I was just wanting to have a conversation with you with regards to making a claim on those, seeing whether we could have some tax effectiveness happening within the fund just to reduce down on the tax that you pay when you do your tax return.","start":63.995003,"end":75.535,"sentiment":"neutral","sentiment_score":0.23836239126134426},{"text":"If you could give me a callback, 130160796, that would be greatly appreciated.","start":75.71894,"end":81.41894,"sentiment":"positive","sentiment_score":0.4883729058962602},{"text":"Look forward to speaking to you then.","start":81.71894,"end":83.31894,"sentiment":"positive","sentiment_score":0.7111993517194476},{"text":"Bye.","start":83.31894,"end":83.81894,"sentiment":"neutral","sentiment_score":0.21352684497833252}],"sentiment":"positive","sentiment_score":0.334467683425721,"channel":0,"num_words":68,"start":63.995003,"end":83.81894}]},"summary":{"result":"success","short":"A representative from OFU Financial calls a customer named Larissa OQ Financial regarding a personal capacity claim and tax effectiveness. The representative leaves a message asking for a callback to discuss the matter and mentions that tax returns and reducing expenses can have tax benefits."},"intents":{"segments":[{"text":"I was reviewing your file, and I noticed that you had made some additional contributions, $2,600 last financial year in a personal capacity. And I was just wanting to have a conversation with you with regards to making a claim on those, seeing whether we could have some tax effectiveness happening within the fund just to reduce down on the tax that you pay when you do your tax return.","start_word":63,"end_word":132,"intents":[{"intent":"Discuss tax savings","confidence_score":0.02440312}]}]},"sentiments":{"segments":[{"text":"To record your name and reason for calling, I'll see if this person is available. Larissa OQ Financial.","start_word":0,"end_word":17,"sentiment":"neutral","sentiment_score":0.0313447006046772},{"text":"Thanks.","start_word":18,"end_word":18,"sentiment":"positive","sentiment_score":0.4341922998428345},{"text":"Please stay on the line. I'm sorry. This person is not available. If you would like to leave an additional message, please reply after the tone. Hi, Kylie. Larissa from OFU Financial. I was just giving you a call. Just wanting to touch base. I was reviewing your file, and I noticed that you had made some additional contributions, $2,600 last financial year in a personal capacity. And I was just wanting to have a conversation with you with regards to making a claim on those, seeing whether we could have some tax effectiveness happening within the fund just to reduce down on the tax that you pay when you do your tax return.","start_word":19,"end_word":132,"sentiment":"neutral","sentiment_score":0.11220941692590714},{"text":"If you could give me a callback, 130160796, that would be greatly appreciated. Look forward to speaking to you then.","start_word":133,"end_word":152,"sentiment":"positive","sentiment_score":0.5471104383468628},{"text":"Bye.","start_word":153,"end_word":153,"sentiment":"neutral","sentiment_score":0.28492242097854614}],"average":{"sentiment":"neutral","sentiment_score":0.16867600254078008}}}}