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So we've logged the fault to Linham Networks regarding that situation, and we're just waiting for them to get back to us. Now there's an issue on the Linum Network's end. The network yeah. Those little you got two boxes there, a white one and a black one? Yeah. There should be a white one next to it, though. Yeah. There should be a little optic cable going from that to that. Are you able to do you have, like, a new or different Ethernet cable you can use? Well, you've got a Ethernet Ethernet cable that goes from the little black box to your router. Right? I I don't know if it's a gray, blue, or yellow. No. No. It Ethernet data cable. There should be one that's plugged into the middle of the little black box, and that goes to your router. Well, what color? I don't know. I can't see it from here. It's a gray one. Okay. Is there any lights flashing on the little black box? The one in the middle, is that flashing? Is it flashing fast or just a constant flash? Okay. It could be I think it could be authentication issue there. Alright. Look. It's been sorry? Yeah. It's it's not authenticating for some reason. Alright. Leave it with us. Look. We can't get a technician out today because we we don't know what Linden Networks have to say first because they might have to send out one of their technicians. Yeah. I mean, these things, they they normally happen, but they do once in a while. I think something sometimes we have these problems. At this stage, just you. So that it just could be an issue with that little black box there. Maybe it could be it could be or could be the optic fiber cable from the could you just check the connection? There's a little optic cable that goes from the black box to the white box. Could you just see if they're firmly intact, please, if you don't mind? I'm just gonna put you on hold for a second. Okay? Yep. Have you pushed them in to see if they're nice if they clicked in nice and properly? I'm just gonna pull out your account here. Just bear with me for a second. It's Unit 60510 Egan Street. Yeah? Yeah. I'm I'm not I'm not seeing any not seeing any session from here at the moment. Can you just unplug the the gray cable that's going into the router? Can you unplug it for five seconds and then put it back in? From the router. The gray cable, just click it out, Wait five seconds and then put it back in. Yeah. The one next to the power supply. Yeah. That's it. Alright. Let me just check something. No. No. No. No. That's Just, yeah, just for that. Sorry. Yeah. I'll see if I can get the the same technician to come out later on today. Do you guys have all day? Or yeah. Probably after 01:00, something like that. Alright. Alright. No problem. Thank you. Dom. There's a there is another Dom like me. Thank you. 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Good morning, How are you? Yeah. May I have your name, please? And the address?\n\nOkay. That's Melanie Mason. Yeah? Yeah. Okay.\n\nSo we've logged the fault to Linham Networks regarding that situation, and we're just waiting for them to get back to us. Now there's an issue on the Linum Network's end. The network yeah. Those little you got two boxes there, a white one and a black one? Yeah.\n\nThere should be a white one next to it, though. Yeah. There should be a little optic cable going from that to that. Are you able to do you have, like, a new or different Ethernet cable you can use? Well, you've got a Ethernet Ethernet cable that goes from the little black box to your router.\n\nRight? I I don't know if it's a gray, blue, or yellow. No. No. It Ethernet data cable.\n\nThere should be one that's plugged into the middle of the little black box, and that goes to your router. Well, what color? I don't know. I can't see it from here. It's a gray one.\n\nOkay. Is there any lights flashing on the little black box? The one in the middle, is that flashing? Is it flashing fast or just a constant flash? Okay.\n\nIt could be I think it could be authentication issue there. Alright. Look. It's been sorry? Yeah.\n\nIt's it's not authenticating for some reason. Alright. Leave it with us. Look. We can't get a technician out today because we we don't know what Linden Networks have to say first because they might have to send out one of their technicians.\n\nYeah. I mean, these things, they they normally happen, but they do once in a while. I think something sometimes we have these problems. At this stage, just you. So that it just could be an issue with that little black box there.\n\nMaybe it could be it could be or could be the optic fiber cable from the could you just check the connection? There's a little optic cable that goes from the black box to the white box. Could you just see if they're firmly intact, please, if you don't mind? I'm just gonna put you on hold for a second. Okay?\n\nYep. Have you pushed them in to see if they're nice if they clicked in nice and properly? I'm just gonna pull out your account here. Just bear with me for a second. It's Unit 60510 Egan Street.\n\nYeah? Yeah. I'm I'm not I'm not seeing any not seeing any session from here at the moment. Can you just unplug the the gray cable that's going into the router? Can you unplug it for five seconds and then put it back in?\n\nFrom the router. The gray cable, just click it out, Wait five seconds and then put it back in. Yeah. The one next to the power supply. Yeah.\n\nThat's it. Alright. Let me just check something. No. No.\n\nNo. No. That's Just, yeah, just for that. Sorry. Yeah.\n\nI'll see if I can get the the same technician to come out later on today. Do you guys have all day? Or yeah. Probably after 01:00, something like that. Alright.\n\nAlright. No problem. Thank you. Dom. There's a there is another Dom like me.\n\nThank you. Bye.","paragraphs":[{"sentences":[{"text":"Good morning, Yeah.","start":0.39999998,"end":7.7599998,"sentiment":"neutral","sentiment_score":0.1925786683956782},{"text":"Good morning, How are you?","start":7.7599998,"end":9.62,"sentiment":"neutral","sentiment_score":0.30499749183654784},{"text":"Yeah.","start":17.335,"end":17.835,"sentiment":"neutral","sentiment_score":-0.02199992723762989},{"text":"May I have your name, please?","start":20.615,"end":22.154999,"sentiment":"neutral","sentiment_score":0.019465709726015728},{"text":"And the address?","start":24.615,"end":25.595001,"sentiment":"neutral","sentiment_score":0.005234976299107075}],"sentiment":"neutral","sentiment_score":0.12295681802141997,"num_words":18,"start":0.39999998,"end":25.595001},{"sentences":[{"text":"Okay.","start":35.7,"end":36.1,"sentiment":"neutral","sentiment_score":0.012935757637023926},{"text":"That's Melanie 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yeah.","start":55.36,"end":56.559998,"sentiment":"neutral","sentiment_score":-0.039224461962779365},{"text":"Those little you got two boxes there, a white one and a black one?","start":56.559998,"end":60.02,"sentiment":"neutral","sentiment_score":-0.04138909972139767},{"text":"Yeah.","start":63.36,"end":63.6,"sentiment":"neutral","sentiment_score":-0.014172202907502651}],"sentiment":"neutral","sentiment_score":-0.02991135830857924,"num_words":49,"start":41.125,"end":63.6},{"sentences":[{"text":"There should be a white one next to it, though.","start":63.6,"end":65.78,"sentiment":"neutral","sentiment_score":-0.023382663168013094},{"text":"Yeah.","start":65.945,"end":66.104996,"sentiment":"neutral","sentiment_score":-0.002582212910056114},{"text":"There should be a little optic cable going from that to that.","start":66.104996,"end":69.485,"sentiment":"neutral","sentiment_score":-0.00011097205181916554},{"text":"Are you able to do you have, like, a new or different Ethernet cable you can use?","start":70.585,"end":76.685,"sentiment":"neutral","sentiment_score":0.0028492362950654593},{"text":"Well, you've got a Ethernet Ethernet cable that goes from the little black box to your router.","start":80.26,"end":85.7,"sentiment":"neutral","sentiment_score":-0.013184029554181239}],"sentiment":"neutral","sentiment_score":-0.007253192888017287,"num_words":57,"start":63.6,"end":85.7},{"sentences":[{"text":"Right?","start":85.7,"end":86.18,"sentiment":"neutral","sentiment_score":-0.017936959862709045},{"text":"I I don't know if it's a gray, blue, or yellow.","start":86.18,"end":88.92,"sentiment":"neutral","sentiment_score":-0.059374387630007484},{"text":"No.","start":101.085,"end":101.325,"sentiment":"neutral","sentiment_score":-0.08278284966945648},{"text":"No.","start":101.325,"end":101.645,"sentiment":"neutral","sentiment_score":-0.06769818067550659},{"text":"It Ethernet data 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flash?","start":137.2,"end":139.93999,"sentiment":"neutral","sentiment_score":-0.008888900693919923},{"text":"Okay.","start":152.965,"end":153.20499,"sentiment":"neutral","sentiment_score":0.006165599450469017}],"sentiment":"neutral","sentiment_score":-0.0023197776894887975,"num_words":29,"start":122.65,"end":153.20499},{"sentences":[{"text":"It could be I think it could be authentication issue there.","start":153.20499,"end":156.745,"sentiment":"neutral","sentiment_score":-0.017832244661721317},{"text":"Alright.","start":158.165,"end":158.665,"sentiment":"neutral","sentiment_score":0.014958969317376614},{"text":"Look.","start":160.245,"end":160.405,"sentiment":"neutral","sentiment_score":0.001318090595304966},{"text":"It's been 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there.","start":200.85,"end":204.21,"sentiment":"neutral","sentiment_score":-0.09052521456032991}],"sentiment":"neutral","sentiment_score":-0.08738731112071248,"num_words":43,"start":185.025,"end":204.21},{"sentences":[{"text":"Maybe it could be it could be or could be the optic fiber cable from the could you just check the connection?","start":204.21,"end":212.475,"sentiment":"neutral","sentiment_score":-0.02791409126736901},{"text":"There's a little optic cable that goes from the black box to the white box.","start":212.475,"end":217.05501,"sentiment":"neutral","sentiment_score":-0.044025529424349466},{"text":"Could you just see if they're firmly intact, please, if you don't mind?","start":217.35501,"end":220.895,"sentiment":"neutral","sentiment_score":-0.03710745217708441},{"text":"I'm just gonna put you on hold for a 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in?","start":353.605,"end":356.98502,"sentiment":"neutral","sentiment_score":0.00035198448369136226}],"sentiment":"neutral","sentiment_score":-0.04814313237809322,"num_words":44,"start":324.475,"end":356.98502},{"sentences":[{"text":"From the router.","start":360.885,"end":361.785,"sentiment":"neutral","sentiment_score":0.003142455592751503},{"text":"The gray cable, just click it out, Wait five seconds and then put it back in.","start":363.845,"end":369.03,"sentiment":"neutral","sentiment_score":0.010217210568953305},{"text":"Yeah.","start":384.405,"end":384.565,"sentiment":"neutral","sentiment_score":0.009554778225719929},{"text":"The one next to the power 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something.","start":390.645,"end":391.86,"sentiment":"neutral","sentiment_score":0.021319323405623435},{"text":"No.","start":431.115,"end":431.615,"sentiment":"neutral","sentiment_score":-0.046161167323589325},{"text":"No.","start":433.53598,"end":434.03598,"sentiment":"neutral","sentiment_score":-0.06109948083758354}],"sentiment":"neutral","sentiment_score":0.013108928315341472,"num_words":10,"start":388.405,"end":434.03598},{"sentences":[{"text":"No.","start":435.957,"end":436.457,"sentiment":"neutral","sentiment_score":-0.07441333681344986},{"text":"No.","start":438.378,"end":438.878,"sentiment":"neutral","sentiment_score":-0.09100806713104248},{"text":"That's Just, yeah, just for that.","start":440.799,"end":444.34,"sentiment":"neutral","sentiment_score":-0.017072488243381184},{"text":"Sorry.","start":444.34,"end":444.5,"sentiment":"neutral","sentiment_score":-0.04676969349384308},{"text":"Yeah.","start":444.5,"end":445.0,"sentiment":"neutral","sentiment_score":0.003706645220518112}],"sentiment":"neutral","sentiment_score":-0.03109193816781044,"num_words":10,"start":435.957,"end":445.0},{"sentences":[{"text":"I'll see if I can get the the same technician to come out later on today.","start":446.42,"end":451.0,"sentiment":"neutral","sentiment_score":0.03709041653200984},{"text":"Do you guys have all day?","start":452.5,"end":453.54,"sentiment":"neutral","sentiment_score":0.1033435749510924},{"text":"Or yeah.","start":453.54,"end":456.82,"sentiment":"neutral","sentiment_score":0.06368682906031609},{"text":"Probably after 01:00, something like that.","start":456.82,"end":459.075,"sentiment":"neutral","sentiment_score":0.02705403510481119},{"text":"Alright.","start":459.075,"end":459.575,"sentiment":"neutral","sentiment_score":0.15563486516475675}],"sentiment":"neutral","sentiment_score":0.05351099510106348,"num_words":31,"start":446.42,"end":459.575},{"sentences":[{"text":"Alright.","start":462.595,"end":462.915,"sentiment":"neutral","sentiment_score":0.234045147895813},{"text":"No problem.","start":462.915,"end":463.655,"sentiment":"positive","sentiment_score":0.3487747013568878},{"text":"Thank you.","start":464.355,"end":465.095,"sentiment":"neutral","sentiment_score":0.19649234414100647},{"text":"Dom.","start":465.315,"end":465.815,"sentiment":"neutral","sentiment_score":0.12302806973457336},{"text":"There's a there is another Dom like 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Hello. Is this is this Airtel? Yeah. I'm good. Thanks. I'm just wondering if I could get somebody out to fix my Internet. I had somebody out yesterday who installed my router, but I haven't been able to get it connected. Melanie? Number 10. Apartment 605, Number 10 Egan Street, E G A N, Street, Carnegie. Yes. Yes. That's right. Okay. So is it an issue on my end or your end? Oh, okay. I've got a black one. I don't know if I had a white one. Oh, yeah. Yeah. Yeah. There he is. Yep. Yep. What do you mean? What do you mean? A table. What's it? There's a gray one, and then there's a black one. Like, a cord, do you mean? Like, it's going from okay. So is it gray? Okay. So yeah. It says gray. Yeah. Yes. It's the not the first one, but the second or third. Yes. Yes. No. It's flashing off and on completely fast. And the other one is flashing just, like, subtly, like, off and on quick really quickly. But it's not really going off and on, but it it is sort of. Yes. Yes. And then the actual router? Yep. And the actual router is is it's got a red light going on and off. Okay. Okay. Okay. So has it has this happened yeah. Has this happened to everyone or just me? Oh, okay. So okay. Let's okay. Yes. Yeah. I think they're all connected properly. Yeah. Yeah. Yep. Yep. Yeah. Yeah. So I I wiggle the cords just to make sure they're plugged in properly and they are. Because the light is still flashing. Yeah. So from the wall or from the router? Okay. Yeah. Was it in the first one? It was. Yeah? I think so. Yeah. Yeah. Yeah. Alright. Alright. Plug that back in. Yeah. Should I do the do it with the wall as well? Take them completely the pavement okay. Alright. Okay. Yeah. That'd be great. Yeah. Yeah. I'm fine. I'm here all day. Yep. Yeah. Yeah. That's fine. That's that's good. Okay. Thanks, mate. What's your name? Oh, thanks, John. I think I spoke to you. Were you here yesterday? Oh, okay. Alright. No worries. Okay. Alright. Thanks, Mike. 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Hello. Is this is this Airtel? Yeah. I'm good.\n\nThanks. I'm just wondering if I could get somebody out to fix my Internet. I had somebody out yesterday who installed my router, but I haven't been able to get it connected. Melanie? Number 10.\n\nApartment 605, Number 10 Egan Street, E G A N, Street, Carnegie. Yes. Yes. That's right. Okay.\n\nSo is it an issue on my end or your end? Oh, okay. I've got a black one. I don't know if I had a white one. Oh, yeah.\n\nYeah. Yeah. There he is. Yep. Yep.\n\nWhat do you mean? What do you mean? A table. What's it? There's a gray one, and then there's a black one.\n\nLike, a cord, do you mean? Like, it's going from okay. So is it gray? Okay. So yeah.\n\nIt says gray. Yeah. Yes. It's the not the first one, but the second or third. Yes.\n\nYes. No. It's flashing off and on completely fast. And the other one is flashing just, like, subtly, like, off and on quick really quickly. But it's not really going off and on, but it it is sort of.\n\nYes. Yes. And then the actual router? Yep. And the actual router is is it's got a red light going on and off.\n\nOkay. Okay. Okay. So has it has this happened yeah. Has this happened to everyone or just me?\n\nOh, okay. So okay. Let's okay. Yes. Yeah.\n\nI think they're all connected properly. Yeah. Yeah. Yep. Yep.\n\nYeah. Yeah. So I I wiggle the cords just to make sure they're plugged in properly and they are. Because the light is still flashing. Yeah.\n\nSo from the wall or from the router? Okay. Yeah. Was it in the first one? It was.\n\nYeah? I think so. Yeah. Yeah. Yeah.\n\nAlright. Alright. Plug that back in. Yeah. Should I do the do it with the wall as well?\n\nTake them completely the pavement okay. Alright. Okay. Yeah. That'd be great.\n\nYeah. Yeah. I'm fine. I'm here all day. Yep.\n\nYeah. Yeah. That's fine. That's that's good. Okay.\n\nThanks, mate. What's your name? Oh, thanks, John. I think I spoke to you. Were you here yesterday?\n\nOh, okay. Alright. No worries. Okay. 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Bye.","paragraphs":[{"sentences":[{"text":"Yeah.","start":3.52,"end":3.76,"sentiment":"neutral","sentiment_score":0.1589236557483673},{"text":"Hello.","start":3.76,"end":4.08,"sentiment":"neutral","sentiment_score":0.08881506323814392},{"text":"Is this is this Airtel?","start":4.08,"end":7.14,"sentiment":"neutral","sentiment_score":0.050104478001594545},{"text":"Yeah.","start":9.5199995,"end":9.76,"sentiment":"positive","sentiment_score":0.3612236082553863},{"text":"I'm good.","start":9.76,"end":10.24,"sentiment":"positive","sentiment_score":0.5887770056724548}],"sentiment":"neutral","sentiment_score":0.203703872859478,"num_words":10,"start":3.52,"end":10.24},{"sentences":[{"text":"Thanks.","start":10.24,"end":10.559999,"sentiment":"positive","sentiment_score":0.6243587732315063},{"text":"I'm just wondering if I could get somebody out to fix my Internet.","start":10.559999,"end":14.08,"sentiment":"neutral","sentiment_score":0.06102432339237286},{"text":"I had somebody out yesterday who installed my router, but I haven't been able to get it connected.","start":14.08,"end":18.725,"sentiment":"neutral","sentiment_score":-0.019474615446395345},{"text":"Melanie?","start":25.744999,"end":26.244999,"sentiment":"neutral","sentiment_score":0.004045211710035801},{"text":"Number 10.","start":26.384998,"end":27.285,"sentiment":"neutral","sentiment_score":0.0017851267475634813}],"sentiment":"neutral","sentiment_score":0.030707067557211434,"num_words":35,"start":10.24,"end":27.285},{"sentences":[{"text":"Apartment 605, Number 10 Egan Street, E G A N, Street, Carnegie.","start":29.16,"end":36.86,"sentiment":"neutral","sentiment_score":0.006867992187229295},{"text":"Yes.","start":37.0,"end":37.5,"sentiment":"neutral","sentiment_score":0.02572208270430565},{"text":"Yes.","start":39.239998,"end":39.56,"sentiment":"neutral","sentiment_score":0.043592341244220734},{"text":"That's right.","start":39.56,"end":40.3,"sentiment":"neutral","sentiment_score":0.09378136321902275},{"text":"Okay.","start":49.245,"end":49.565,"sentiment":"neutral","sentiment_score":-0.02392645925283432}],"sentiment":"neutral","sentiment_score":0.018550976316499358,"num_words":17,"start":29.16,"end":49.565},{"sentences":[{"text":"So is it an issue on my end or your end?","start":49.565,"end":51.825,"sentiment":"neutral","sentiment_score":-0.055623399263078514},{"text":"Oh, okay.","start":55.645,"end":56.385002,"sentiment":"neutral","sentiment_score":-0.028552362695336342},{"text":"I've got a black one.","start":61.399998,"end":62.199997,"sentiment":"neutral","sentiment_score":-0.08280907720327377},{"text":"I don't know if I had a white one.","start":62.199997,"end":63.66,"sentiment":"neutral","sentiment_score":-0.09773417645030552},{"text":"Oh, yeah.","start":65.0,"end":65.64,"sentiment":"neutral","sentiment_score":-0.024966295808553696}],"sentiment":"neutral","sentiment_score":-0.06939819596450904,"num_words":29,"start":49.565,"end":65.64},{"sentences":[{"text":"Yeah.","start":65.64,"end":65.96,"sentiment":"neutral","sentiment_score":-0.006527621299028397},{"text":"Yeah.","start":65.96,"end":66.119995,"sentiment":"neutral","sentiment_score":-0.0003534620627760887},{"text":"There he is.","start":66.119995,"end":66.68,"sentiment":"neutral","sentiment_score":-0.001671429102619489},{"text":"Yep.","start":66.68,"end":67.18,"sentiment":"neutral","sentiment_score":0.008739512413740158},{"text":"Yep.","start":69.479996,"end":69.979996,"sentiment":"neutral","sentiment_score":0.022774865850806236}],"sentiment":"neutral","sentiment_score":0.0028027153706976344,"num_words":7,"start":65.64,"end":69.979996},{"sentences":[{"text":"What do you mean?","start":77.075,"end":78.055,"sentiment":"neutral","sentiment_score":-0.025300077628344297},{"text":"What do you mean?","start":78.995,"end":79.895,"sentiment":"neutral","sentiment_score":-0.027521671261638403},{"text":"A table.","start":80.595,"end":81.415,"sentiment":"neutral","sentiment_score":-0.005007429979741573},{"text":"What's it?","start":94.76,"end":95.08,"sentiment":"neutral","sentiment_score":-0.03399490378797054},{"text":"There's a gray one, and then there's a black one.","start":95.08,"end":98.62,"sentiment":"neutral","sentiment_score":-0.03942084293812513}],"sentiment":"neutral","sentiment_score":-0.031068186021663925,"num_words":22,"start":77.075,"end":98.62},{"sentences":[{"text":"Like, a cord, do you mean?","start":99.48,"end":100.840004,"sentiment":"neutral","sentiment_score":-0.04201066307723522},{"text":"Like, it's going from okay.","start":100.840004,"end":113.145004,"sentiment":"neutral","sentiment_score":-0.04407451264560223},{"text":"So is it gray?","start":113.145004,"end":114.205,"sentiment":"neutral","sentiment_score":-0.0214639687910676},{"text":"Okay.","start":118.02,"end":118.52,"sentiment":"neutral","sentiment_score":-0.04314849525690079},{"text":"So yeah.","start":119.939995,"end":120.74,"sentiment":"neutral","sentiment_score":-0.02100052684545517}],"sentiment":"neutral","sentiment_score":-0.035746775877972446,"num_words":18,"start":99.48,"end":120.74},{"sentences":[{"text":"It says gray.","start":120.74,"end":121.53999,"sentiment":"neutral","sentiment_score":-0.01583120630433162},{"text":"Yeah.","start":121.53999,"end":122.03999,"sentiment":"neutral","sentiment_score":0.003911493346095085},{"text":"Yes.","start":129.545,"end":129.945,"sentiment":"neutral","sentiment_score":0.020144961774349213},{"text":"It's the not the first one, but the second or third.","start":129.945,"end":132.905,"sentiment":"neutral","sentiment_score":-0.011348404074934397},{"text":"Yes.","start":132.905,"end":133.405,"sentiment":"neutral","sentiment_score":0.031237902119755745}],"sentiment":"neutral","sentiment_score":-0.006884218029239599,"num_words":17,"start":120.74,"end":133.405},{"sentences":[{"text":"Yes.","start":136.265,"end":136.765,"sentiment":"neutral","sentiment_score":0.031194476410746574},{"text":"No.","start":140.84,"end":141.08,"sentiment":"neutral","sentiment_score":-0.23928195238113403},{"text":"It's flashing off and on completely fast.","start":141.08,"end":144.04001,"sentiment":"neutral","sentiment_score":-0.24183998363358633},{"text":"And the other one is flashing just, like, subtly, like, off and on quick really quickly.","start":144.04001,"end":149.74,"sentiment":"neutral","sentiment_score":-0.19990858435630798},{"text":"But it's not really going off and on, but it it is sort of.","start":149.8,"end":152.7,"sentiment":"neutral","sentiment_score":-0.26063572083200726}],"sentiment":"neutral","sentiment_score":-0.22431807186550054,"num_words":39,"start":136.265,"end":152.7},{"sentences":[{"text":"Yes.","start":153.40001,"end":153.88,"sentiment":"neutral","sentiment_score":0.03635457530617714},{"text":"Yes.","start":153.88,"end":154.38,"sentiment":"neutral","sentiment_score":0.03896480053663254},{"text":"And then the actual router?","start":159.94499,"end":161.245,"sentiment":"neutral","sentiment_score":-0.011614489555358886},{"text":"Yep.","start":162.025,"end":162.505,"sentiment":"neutral","sentiment_score":-0.00801531970500946},{"text":"And the actual router is is it's got a red light going on and off.","start":162.505,"end":166.685,"sentiment":"neutral","sentiment_score":-0.12030338346958161}],"sentiment":"neutral","sentiment_score":-0.07805735407316167,"num_words":23,"start":153.40001,"end":166.685},{"sentences":[{"text":"Okay.","start":171.25,"end":171.75,"sentiment":"neutral","sentiment_score":-0.04044533893465996},{"text":"Okay.","start":182.53,"end":183.03,"sentiment":"neutral","sentiment_score":-0.07737281173467636},{"text":"Okay.","start":190.695,"end":191.195,"sentiment":"neutral","sentiment_score":-0.0634157732129097},{"text":"So has it has this happened yeah.","start":191.255,"end":193.015,"sentiment":"neutral","sentiment_score":-0.10049031461988177},{"text":"Has this happened to everyone or just me?","start":193.015,"end":195.355,"sentiment":"neutral","sentiment_score":-0.1167370667681098}],"sentiment":"neutral","sentiment_score":-0.10103125890923871,"num_words":18,"start":171.25,"end":195.355},{"sentences":[{"text":"Oh, okay.","start":199.14,"end":200.12,"sentiment":"neutral","sentiment_score":-0.014666082337498665},{"text":"So okay.","start":200.82,"end":201.54,"sentiment":"neutral","sentiment_score":0.0011651720851659775},{"text":"Let's okay.","start":201.54,"end":205.24,"sentiment":"neutral","sentiment_score":-0.024338017217814922},{"text":"Yes.","start":223.575,"end":224.075,"sentiment":"neutral","sentiment_score":0.08022817969322205},{"text":"Yeah.","start":252.99,"end":253.49,"sentiment":"neutral","sentiment_score":0.0982411727309227}],"sentiment":"neutral","sentiment_score":0.01284893718548119,"num_words":8,"start":199.14,"end":253.49},{"sentences":[{"text":"I think they're all connected properly.","start":255.07,"end":256.93,"sentiment":"neutral","sentiment_score":0.14198742527514696},{"text":"Yeah.","start":261.74503,"end":262.24503,"sentiment":"neutral","sentiment_score":0.14394889771938324},{"text":"Yeah.","start":262.545,"end":263.045,"sentiment":"neutral","sentiment_score":0.13514328002929688},{"text":"Yep.","start":265.825,"end":266.14502,"sentiment":"neutral","sentiment_score":0.10786133259534836},{"text":"Yep.","start":266.14502,"end":266.64502,"sentiment":"neutral","sentiment_score":0.11613361537456512}],"sentiment":"neutral","sentiment_score":0.13550116773694754,"num_words":10,"start":255.07,"end":266.64502},{"sentences":[{"text":"Yeah.","start":325.41498,"end":325.91498,"sentiment":"neutral","sentiment_score":0.038333043456077576},{"text":"Yeah.","start":326.29498,"end":326.79498,"sentiment":"neutral","sentiment_score":0.0392337441444397},{"text":"So I I wiggle the cords just to make sure they're plugged in properly and they are.","start":334.87,"end":338.87,"sentiment":"neutral","sentiment_score":0.026885573204387638},{"text":"Because the light is still flashing.","start":338.87,"end":340.55,"sentiment":"neutral","sentiment_score":-0.034693474570910134},{"text":"Yeah.","start":340.55,"end":341.05,"sentiment":"neutral","sentiment_score":-0.06264950335025787}],"sentiment":"neutral","sentiment_score":0.010146583896130323,"num_words":26,"start":325.41498,"end":341.05},{"sentences":[{"text":"So from the wall or from the router?","start":358.37,"end":360.47,"sentiment":"neutral","sentiment_score":-0.0038652049843221903},{"text":"Okay.","start":362.29,"end":362.79,"sentiment":"neutral","sentiment_score":0.016529176384210587},{"text":"Yeah.","start":365.49,"end":365.99,"sentiment":"neutral","sentiment_score":0.012455619871616364},{"text":"Was it in the first one?","start":381.905,"end":382.945,"sentiment":"neutral","sentiment_score":0.005251890358825524},{"text":"It was.","start":382.945,"end":383.345,"sentiment":"neutral","sentiment_score":0.012058911845088005}],"sentiment":"neutral","sentiment_score":0.002982906790243255,"num_words":18,"start":358.37,"end":383.345},{"sentences":[{"text":"Yeah?","start":383.345,"end":383.845,"sentiment":"neutral","sentiment_score":0.011658648028969765},{"text":"I think so.","start":384.385,"end":385.285,"sentiment":"neutral","sentiment_score":0.004824301848808924},{"text":"Yeah.","start":386.28,"end":386.68,"sentiment":"neutral","sentiment_score":0.01960647664964199},{"text":"Yeah.","start":386.68,"end":386.84,"sentiment":"neutral","sentiment_score":0.024791056290268895},{"text":"Yeah.","start":386.84,"end":387.08002,"sentiment":"neutral","sentiment_score":0.02957057952880859}],"sentiment":"neutral","sentiment_score":0.014299952292016574,"num_words":7,"start":383.345,"end":387.08002},{"sentences":[{"text":"Alright.","start":387.08002,"end":387.58002,"sentiment":"neutral","sentiment_score":0.05513564869761467},{"text":"Alright.","start":388.04,"end":388.54,"sentiment":"neutral","sentiment_score":0.05955320596694946},{"text":"Plug that back in.","start":388.68,"end":389.9,"sentiment":"neutral","sentiment_score":0.031528676860034466},{"text":"Yeah.","start":392.44,"end":392.94,"sentiment":"neutral","sentiment_score":-0.003943248186260462},{"text":"Should I do the do it with the wall as well?","start":438.76498,"end":440.685,"sentiment":"neutral","sentiment_score":-0.05376689102162014}],"sentiment":"neutral","sentiment_score":-0.019698638184410002,"num_words":18,"start":387.08002,"end":440.685},{"sentences":[{"text":"Take them completely the pavement okay.","start":440.685,"end":443.085,"sentiment":"neutral","sentiment_score":-0.04060702615727981},{"text":"Alright.","start":443.085,"end":443.46,"sentiment":"neutral","sentiment_score":0.018438441678881645},{"text":"Okay.","start":443.46,"end":443.96,"sentiment":"neutral","sentiment_score":0.0024938900023698807},{"text":"Yeah.","start":451.53998,"end":452.02,"sentiment":"neutral","sentiment_score":0.19405460357666016},{"text":"That'd be great.","start":452.02,"end":452.84,"sentiment":"positive","sentiment_score":0.35361095269521076}],"sentiment":"neutral","sentiment_score":0.0860148030333221,"num_words":12,"start":440.685,"end":452.84},{"sentences":[{"text":"Yeah.","start":454.34,"end":454.58,"sentiment":"neutral","sentiment_score":0.07339845597743988},{"text":"Yeah.","start":454.58,"end":454.81998,"sentiment":"neutral","sentiment_score":0.12409543246030807},{"text":"I'm fine.","start":454.81998,"end":455.3,"sentiment":"neutral","sentiment_score":0.1867811530828476},{"text":"I'm here all day.","start":455.3,"end":456.09998,"sentiment":"neutral","sentiment_score":0.16365086287260056},{"text":"Yep.","start":456.09998,"end":456.59998,"sentiment":"neutral","sentiment_score":0.09654756635427476}],"sentiment":"neutral","sentiment_score":0.14691191249423557,"num_words":9,"start":454.34,"end":456.59998},{"sentences":[{"text":"Yeah.","start":459.58502,"end":459.905,"sentiment":"neutral","sentiment_score":0.15950533747673035},{"text":"Yeah.","start":459.905,"end":460.14502,"sentiment":"neutral","sentiment_score":0.20347192883491516},{"text":"That's fine.","start":460.14502,"end":460.625,"sentiment":"neutral","sentiment_score":0.30122755467891693},{"text":"That's that's good.","start":460.625,"end":461.665,"sentiment":"positive","sentiment_score":0.42633036772410077},{"text":"Okay.","start":461.665,"end":462.165,"sentiment":"neutral","sentiment_score":0.19944649934768677}],"sentiment":"neutral","sentiment_score":0.30548374727368355,"num_words":8,"start":459.58502,"end":462.165},{"sentences":[{"text":"Thanks, mate.","start":463.265,"end":464.065,"sentiment":"positive","sentiment_score":0.47146281599998474},{"text":"What's your name?","start":464.065,"end":465.045,"sentiment":"neutral","sentiment_score":0.21003429094950357},{"text":"Oh, thanks, John.","start":466.225,"end":467.03094,"sentiment":"neutral","sentiment_score":0.18327737351258597},{"text":"I think I spoke to you.","start":467.59094,"end":468.55093,"sentiment":"neutral","sentiment_score":0.09017289057374},{"text":"Were you here yesterday?","start":468.55093,"end":469.61093,"sentiment":"neutral","sentiment_score":0.05572317447513342}],"sentiment":"neutral","sentiment_score":0.160377259262734,"num_words":18,"start":463.265,"end":469.61093},{"sentences":[{"text":"Oh, okay.","start":473.67096,"end":474.39093,"sentiment":"neutral","sentiment_score":0.05876658484339714},{"text":"Alright.","start":474.39093,"end":474.79095,"sentiment":"neutral","sentiment_score":0.09322710335254668},{"text":"No worries.","start":474.79095,"end":475.35095,"sentiment":"neutral","sentiment_score":0.10459905862808228},{"text":"Okay.","start":475.35095,"end":475.75095,"sentiment":"neutral","sentiment_score":0.05504928156733513},{"text":"Alright.","start":475.75095,"end":476.07095,"sentiment":"positive","sentiment_score":0.3837974667549134}],"sentiment":"neutral","sentiment_score":0.12268644837396485,"num_words":7,"start":473.67096,"end":476.07095},{"sentences":[{"text":"Thanks, Mike.","start":476.07095,"end":476.87094,"sentiment":"positive","sentiment_score":0.7584363520145416},{"text":"Bye.","start":476.87094,"end":477.37094,"sentiment":"positive","sentiment_score":0.6059141159057617}],"sentiment":"positive","sentiment_score":0.7075956066449484,"num_words":3,"start":476.07095,"end":477.37094}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Good morning,\n\nChannel 1: Yeah. Hello. Is this is this Airtel?\n\nChannel 0: Yeah. Good morning, How are you?\n\nChannel 1: Yeah. I'm good. Thanks. I'm just wondering if I could get somebody out to fix my Internet. I had somebody out yesterday who installed my router, but I haven't\n\nChannel 0: Yeah.\n\nChannel 1: been able to get it connected.\n\nChannel 0: May I have your name, please? And the address?\n\nChannel 1: Melanie? Number 10. Apartment 605, Number 10 Egan Street, E G A N,\n\nChannel 0: Okay.\n\nChannel 1: Street,\n\nChannel 0: That's\n\nChannel 1: Carnegie. Yes.\n\nChannel 0: Melanie Mason. Yeah?\n\nChannel 1: Yes. That's right.\n\nChannel 0: Yeah. Okay. So we've logged the fault to Linham Networks regarding that situation, and we're just waiting for them to get back to us.\n\nChannel 1: Okay. So is it an issue on my end or your end?\n\nChannel 0: Now there's an issue on the Linum Network's end. The network\n\nChannel 1: Oh, okay.\n\nChannel 0: yeah. Those little you got two boxes there, a white one and a black one?\n\nChannel 1: I've got a black one. I don't know if I had a white one.\n\nChannel 0: Yeah. There should be a white one next\n\nChannel 1: Oh,\n\nChannel 0: to\n\nChannel 1: yeah.\n\nChannel 0: it, though.\n\nChannel 1: Yeah.\n\nChannel 0: Yeah.\n\nChannel 1: Yeah.\n\nChannel 0: There\n\nChannel 1: There he\n\nChannel 0: should\n\nChannel 1: is.\n\nChannel 0: be\n\nChannel 1: Yep.\n\nChannel 0: a little optic cable going from that to that.\n\nChannel 1: Yep.\n\nChannel 0: Are you able to do you have, like, a new or different Ethernet cable you can use?\n\nChannel 1: What do you mean? What do you mean?\n\nChannel 0: Well, you've got\n\nChannel 1: A\n\nChannel 0: a\n\nChannel 1: table.\n\nChannel 0: Ethernet Ethernet cable that goes from the little black box to your router. Right? I I don't know if it's a gray, blue, or yellow.\n\nChannel 1: What's it? There's a gray one, and then there's a black one. Like, a cord, do you mean? Like, it's\n\nChannel 0: No.\n\nChannel 1: going\n\nChannel 0: No.\n\nChannel 1: from\n\nChannel 0: It Ethernet data cable. There should be one that's plugged into the middle of the little black box, and that goes to your router.\n\nChannel 1: okay. So is it gray?\n\nChannel 0: Well, what color? I don't know. I can't see it from here.\n\nChannel 1: Okay. So yeah. It says gray. Yeah.\n\nChannel 0: It's a gray one. Okay. Is there any lights flashing on the little black box?\n\nChannel 1: Yes. It's the not the first one, but the second or third. Yes.\n\nChannel 0: The one in the middle, is that flashing?\n\nChannel 1: Yes.\n\nChannel 0: Is it flashing fast or just a constant flash?\n\nChannel 1: No. It's flashing off and on completely fast. And the other one is flashing just, like, subtly, like, off and on quick really quickly. But it's not really going off and on, but it it is sort of.\n\nChannel 0: Okay. It could\n\nChannel 1: Yes.\n\nChannel 0: be\n\nChannel 1: Yes.\n\nChannel 0: I think it could be authentication issue there. Alright.\n\nChannel 1: And then\n\nChannel 0: Look.\n\nChannel 1: the\n\nChannel 0: It's\n\nChannel 1: actual router?\n\nChannel 0: been sorry?\n\nChannel 1: Yep. And the actual router is is it's got a red light going on and off.\n\nChannel 0: Yeah. It's it's not authenticating for some reason. Alright. Leave it with us.\n\nChannel 1: Okay.\n\nChannel 0: Look. We can't get a technician out today because we we don't know what Linden Networks have to say first because they might have to send out one of their technicians.\n\nChannel 1: Okay.\n\nChannel 0: Yeah. I mean, these things, they they normally happen, but they do once in a while. I think something\n\nChannel 1: Okay.\n\nChannel 0: sometimes\n\nChannel 1: So\n\nChannel 0: we\n\nChannel 1: has it\n\nChannel 0: have\n\nChannel 1: has\n\nChannel 0: these\n\nChannel 1: this\n\nChannel 0: problems.\n\nChannel 1: happened yeah. Has this happened to everyone or just me?\n\nChannel 0: At this stage, just you.\n\nChannel 1: Oh, okay. So\n\nChannel 0: So\n\nChannel 1: okay.\n\nChannel 0: that it\n\nChannel 1: Let's\n\nChannel 0: just could be an issue with that little black box there. Maybe it could\n\nChannel 1: okay.\n\nChannel 0: be it could be or could be the optic fiber cable from the could you just check the connection? There's a little optic cable that goes from the black box to the white box. Could you just see if they're firmly intact, please, if you don't mind? I'm just gonna put you on hold for a second. Okay?\n\nChannel 1: Yes. Yeah. I think\n\nChannel 0: Yep.\n\nChannel 1: they're all connected properly.\n\nChannel 0: Have you pushed them in to see if they're nice if they clicked in nice and properly?\n\nChannel 1: Yeah. Yeah. Yep. Yep.\n\nChannel 0: I'm just gonna pull out your account here. Just bear with me for a second. It's Unit 60510 Egan Street. Yeah?\n\nChannel 1: Yeah. Yeah. So I I wiggle the cords just to make sure they're plugged in properly and they are. Because the light\n\nChannel 0: Yeah.\n\nChannel 1: is\n\nChannel 0: I'm\n\nChannel 1: still\n\nChannel 0: I'm\n\nChannel 1: flashing.\n\nChannel 0: not I'm not\n\nChannel 1: Yeah.\n\nChannel 0: seeing any not seeing any session from here at the moment. Can you just unplug the the gray cable that's going into the router? Can you unplug it for five seconds and then put it back in?\n\nChannel 1: So from the wall or from the router?\n\nChannel 0: From the router.\n\nChannel 1: Okay.\n\nChannel 0: The gray cable, just click\n\nChannel 1: Yeah.\n\nChannel 0: it out, Wait five seconds and then put it back in.\n\nChannel 1: Was it in the first one? It was. Yeah? I\n\nChannel 0: Yeah.\n\nChannel 1: think\n\nChannel 0: The one\n\nChannel 1: so.\n\nChannel 0: next to the power supply.\n\nChannel 1: Yeah. Yeah. Yeah. Alright. Alright.\n\nChannel 0: Yeah. That's it.\n\nChannel 1: Plug that back in.\n\nChannel 0: Alright. Let me just check something.\n\nChannel 1: Yeah.\n\nChannel 0: No. No. No. No.\n\nChannel 1: Should I do the do it with the wall as well? Take\n\nChannel 0: That's\n\nChannel 1: them completely the pavement okay. Alright.\n\nChannel 0: Just, yeah,\n\nChannel 1: Okay.\n\nChannel 0: just for that. Sorry. Yeah. I'll see if I can get the the same technician to come out later on today.\n\nChannel 1: Yeah. That'd be great.\n\nChannel 0: Do you guys have all day? Or\n\nChannel 1: Yeah. Yeah. I'm fine. I'm here all day. Yep.\n\nChannel 0: yeah. Probably after 01:00, something like that. Alright.\n\nChannel 1: Yeah. Yeah. That's fine. That's that's good. Okay.\n\nChannel 0: Alright. No problem.\n\nChannel 1: Thanks, mate. What's your\n\nChannel 0: Thank\n\nChannel 1: name?\n\nChannel 0: you. Dom.\n\nChannel 1: Oh, thanks, John. I think I spoke to you. Were you here yesterday?\n\nChannel 0: There's a there is another Dom like me.\n\nChannel 1: Oh, okay. Alright. No worries. Okay. Alright.\n\nThanks, Mike. Bye.\n\nChannel 0: Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Good morning,","start":0.39999998,"end":0.98,"sentiment":"neutral","sentiment_score":0.23744917660951614}],"sentiment":"neutral","sentiment_score":0.23744917660951614,"channel":0,"num_words":2,"start":0.39999998,"end":0.98},{"sentences":[{"text":"Yeah.","start":3.52,"end":3.76,"sentiment":"neutral","sentiment_score":0.1589236557483673},{"text":"Hello.","start":3.76,"end":4.08,"sentiment":"neutral","sentiment_score":0.08881506323814392},{"text":"Is this is this Airtel?","start":4.08,"end":7.14,"sentiment":"neutral","sentiment_score":0.050104478001594545}],"sentiment":"neutral","sentiment_score":0.07118015842778343,"channel":1,"num_words":7,"start":3.52,"end":7.14},{"sentences":[{"text":"Yeah.","start":7.44,"end":7.7599998,"sentiment":"neutral","sentiment_score":0.10283765196800232},{"text":"Good morning, How are 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I do the do it with the wall as well?","start":438.76498,"end":440.685,"sentiment":"neutral","sentiment_score":-0.05376689102162014},{"text":"Take","start":440.685,"end":440.925,"sentiment":"neutral","sentiment_score":-0.028130413964390755}],"sentiment":"neutral","sentiment_score":-0.051630517933517694,"channel":1,"num_words":12,"start":438.76498,"end":440.925},{"sentences":[{"text":"That's","start":440.799,"end":441.299,"sentiment":"neutral","sentiment_score":-0.04617892950773239}],"sentiment":"neutral","sentiment_score":-0.04617892950773239,"channel":0,"num_words":1,"start":440.799,"end":441.299},{"sentences":[{"text":"them completely the pavement okay.","start":440.925,"end":443.085,"sentiment":"neutral","sentiment_score":-0.04310234859585762},{"text":"Alright.","start":443.085,"end":443.46,"sentiment":"neutral","sentiment_score":0.018438441678881645}],"sentiment":"neutral","sentiment_score":-0.03284555021673441,"channel":1,"num_words":6,"start":440.925,"end":443.46},{"sentences":[{"text":"Just, yeah,","start":443.22,"end":443.62,"sentiment":"neutral","sentiment_score":0.005780305713415146}],"sentiment":"neutral","sentiment_score":0.005780305713415146,"channel":0,"num_words":2,"start":443.22,"end":443.62},{"sentences":[{"text":"Okay.","start":443.46,"end":443.96,"sentiment":"neutral","sentiment_score":0.0024938900023698807}],"sentiment":"neutral","sentiment_score":0.0024938900023698807,"channel":1,"num_words":1,"start":443.46,"end":443.96},{"sentences":[{"text":"just for that.","start":443.62,"end":444.34,"sentiment":"neutral","sentiment_score":-0.022605537126461666},{"text":"Sorry.","start":444.34,"end":444.5,"sentiment":"neutral","sentiment_score":-0.04676969349384308},{"text":"Yeah.","start":444.5,"end":445.0,"sentiment":"neutral","sentiment_score":0.003706645220518112},{"text":"I'll see if I can get the the same technician to come out later on today.","start":446.42,"end":451.0,"sentiment":"neutral","sentiment_score":0.03709041653200984}],"sentiment":"neutral","sentiment_score":0.022979381183783214,"channel":0,"num_words":21,"start":443.62,"end":451.0},{"sentences":[{"text":"Yeah.","start":451.53998,"end":452.02,"sentiment":"neutral","sentiment_score":0.19405460357666016},{"text":"That'd be great.","start":452.02,"end":452.84,"sentiment":"positive","sentiment_score":0.35361095269521076}],"sentiment":"neutral","sentiment_score":0.3137218654155731,"channel":1,"num_words":4,"start":451.53998,"end":452.84},{"sentences":[{"text":"Do you guys have all 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that.","start":456.82,"end":459.075,"sentiment":"neutral","sentiment_score":0.02705403510481119},{"text":"Alright.","start":459.075,"end":459.575,"sentiment":"neutral","sentiment_score":0.15563486516475675}],"sentiment":"neutral","sentiment_score":0.04854198801331222,"channel":0,"num_words":8,"start":456.58,"end":459.575},{"sentences":[{"text":"Yeah.","start":459.58502,"end":459.905,"sentiment":"neutral","sentiment_score":0.15950533747673035},{"text":"Yeah.","start":459.905,"end":460.14502,"sentiment":"neutral","sentiment_score":0.20347192883491516},{"text":"That's fine.","start":460.14502,"end":460.625,"sentiment":"neutral","sentiment_score":0.30122755467891693},{"text":"That's that's 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thanks, John.","start":466.225,"end":467.03094,"sentiment":"neutral","sentiment_score":0.18327737351258597},{"text":"I think I spoke to you.","start":467.59094,"end":468.55093,"sentiment":"neutral","sentiment_score":0.09017289057374},{"text":"Were you here yesterday?","start":468.55093,"end":469.61093,"sentiment":"neutral","sentiment_score":0.05572317447513342}],"sentiment":"neutral","sentiment_score":0.10105862783697936,"channel":1,"num_words":13,"start":466.225,"end":469.61093},{"sentences":[{"text":"There's a there is another Dom like me.","start":471.155,"end":473.575,"sentiment":"neutral","sentiment_score":-0.002123412908986211}],"sentiment":"neutral","sentiment_score":-0.002123412908986211,"channel":0,"num_words":8,"start":471.155,"end":473.575},{"sentences":[{"text":"Oh, okay.","start":473.67096,"end":474.39093,"sentiment":"neutral","sentiment_score":0.05876658484339714},{"text":"Alright.","start":474.39093,"end":474.79095,"sentiment":"neutral","sentiment_score":0.09322710335254668},{"text":"No worries.","start":474.79095,"end":475.35095,"sentiment":"neutral","sentiment_score":0.10459905862808228},{"text":"Okay.","start":475.35095,"end":475.75095,"sentiment":"neutral","sentiment_score":0.05504928156733513},{"text":"Alright.","start":475.75095,"end":476.07095,"sentiment":"positive","sentiment_score":0.3837974667549134}],"sentiment":"neutral","sentiment_score":0.12268644837396485,"channel":1,"num_words":7,"start":473.67096,"end":476.07095},{"sentences":[{"text":"Thanks, Mike.","start":476.07095,"end":476.87094,"sentiment":"positive","sentiment_score":0.7584363520145416},{"text":"Bye.","start":476.87094,"end":477.37094,"sentiment":"positive","sentiment_score":0.6059141159057617}],"sentiment":"positive","sentiment_score":0.7075956066449484,"channel":1,"num_words":3,"start":476.07095,"end":477.37094},{"sentences":[{"text":"Thank you.","start":477.04095,"end":477.68094,"sentiment":"positive","sentiment_score":0.7759742140769958},{"text":"Bye.","start":477.68094,"end":478.18094,"sentiment":"neutral","sentiment_score":-0.08504141867160797}],"sentiment":"positive","sentiment_score":0.48896900316079456,"channel":0,"num_words":3,"start":477.04095,"end":478.18094}]},"summary":{"result":"success","short":"The customer calls Airtel to request a technician to fix their internet connection. The agent takes down the customer's information and puts them on hold to check if a technician is available. The agent also asks the customer to check the connection of the Ethernet cable and the modem, and they determine that it is fine. The agent then schedules a technician to come later that day."},"intents":{"segments":[{"text":"I'm just wondering if I could get somebody out to fix my Internet. I had somebody out yesterday who installed my router, but I haven't Yeah.","start_word":19,"end_word":44,"intents":[{"intent":"Fix internet issue","confidence_score":0.16039841}]},{"text":"We can't get a technician out today because we we don't know what Linden Networks have to say first because they might have to send out one of their technicians. Okay. Yeah.","start_word":462,"end_word":493,"intents":[{"intent":"Fix connectivity issue","confidence_score":0.5127633}]},{"text":"Have you pushed them in to see if they're nice if they clicked in nice and properly? Yeah.","start_word":629,"end_word":646,"intents":[{"intent":"Check account status","confidence_score":0.05631053}]}]},"sentiments":{"segments":[{"text":"Good morning, Yeah. Hello. Is this is this Airtel? Yeah. Good morning, How are you?","start_word":0,"end_word":14,"sentiment":"neutral","sentiment_score":0.16209258139133453},{"text":"Yeah. I'm good. Thanks.","start_word":15,"end_word":18,"sentiment":"positive","sentiment_score":0.5416125059127808},{"text":"I'm just wondering if I could get somebody out to fix my Internet. I had somebody out yesterday who installed my router, but I haven't Yeah. been able to get it connected. May I have your name, please? And the address? Melanie? Number 10. Apartment 605, Number 10 Egan Street, E G A N, Okay. Street, That's Carnegie. Yes. Melanie Mason. Yeah? Yes. That's right. Yeah. Okay. So we've logged the fault to Linham Networks regarding that situation, and we're just waiting for them to get back to us. Okay. So is it an issue on my end or your end? Now there's an issue on the Linum Network's end. The network Oh, okay. yeah. Those little you got two boxes there, a white one and a black one? I've got a black one. I don't know if I had a white one. Yeah. There should be a white one next Oh, to yeah. it, though. Yeah. Yeah. Yeah. There There he should is. be Yep. a little optic cable going from that to that. Yep. Are you able to do you have, like, a new or different Ethernet cable you can use? What do you mean? What do you mean? Well, you've got A a table. Ethernet Ethernet cable that goes from the little black box to your router. Right? I I don't know if it's a gray, blue, or yellow. What's it? There's a gray one, and then there's a black one. Like, a cord, do you mean? Like, it's No. going No. from It Ethernet data cable. There should be one that's plugged into the middle of the little black box, and that goes to your router. okay. So is it gray? Well, what color? I don't know. I can't see it from here. Okay. So yeah. It says gray. Yeah. It's a gray one. Okay. Is there any lights flashing on the little black box? Yes. It's the not the first one, but the second or third. Yes. The one in the middle, is that flashing? Yes. Is it flashing fast or just a constant flash? No. It's flashing off and on completely fast. And the other one is flashing just, like, subtly, like, off and on quick really quickly. But it's not really going off and on, but it it is sort of. Okay. It could Yes. be Yes. I think it could be authentication issue there. Alright. And then Look. the It's actual router? been sorry? Yep. And the actual router is is it's got a red light going on and off. Yeah.","start_word":19,"end_word":447,"sentiment":"neutral","sentiment_score":-0.04505026814612475},{"text":"It's it's not authenticating for some reason.","start_word":448,"end_word":454,"sentiment":"negative","sentiment_score":-0.382408082485199},{"text":"Alright. Leave it with us. Okay. Look. We can't get a technician out today because we we don't know what Linden Networks have to say first because they might have to send out one of their technicians. Okay. Yeah. I mean, these things, they they normally happen, but they do once in a while. I think something Okay. sometimes So we has it have has these this problems. happened yeah. Has this happened to everyone or just me? At this stage, just you. Oh, okay. So So okay. that it Let's just could be an issue with that little black box there. Maybe it could okay. be it could be or could be the optic fiber cable from the could you just check the connection? There's a little optic cable that goes from the black box to the white box. Could you just see if they're firmly intact, please, if you don't mind? I'm just gonna put you on hold for a second. Okay? Yes. Yeah. I think Yep. they're all connected properly.","start_word":455,"end_word":627,"sentiment":"neutral","sentiment_score":-0.08041088283061981},{"text":"Have you pushed them in to see if they're nice if they clicked in nice and properly?","start_word":628,"end_word":644,"sentiment":"positive","sentiment_score":0.34566065669059753},{"text":"Yeah. Yeah. Yep. Yep. I'm just gonna pull out your account here. Just bear with me for a second. It's Unit 60510 Egan Street. Yeah? Yeah. Yeah. So I I wiggle the cords just to make sure they're plugged in properly and they are. Because the light Yeah. is I'm still I'm flashing. not I'm not Yeah. seeing any not seeing any session from here at the moment. Can you just unplug the the gray cable that's going into the router? Can you unplug it for five seconds and then put it back in? So from the wall or from the router? From the router. Okay. The gray cable, just click Yeah. it out, Wait five seconds and then put it back in. Was it in the first one? It was. Yeah? I Yeah. think The one so. next to the power supply. Yeah. Yeah. Yeah. Alright. Alright. Yeah. That's it. Plug that back in. Alright. Let me just check something. Yeah. No. No. No. No. Should I do the do it with the wall as well? Take That's them completely the pavement okay. Alright. Just, yeah, Okay. just for that. Sorry. Yeah. I'll see if I can get the the same technician to come out later on today. Yeah.","start_word":645,"end_word":854,"sentiment":"neutral","sentiment_score":0.006019293330609798},{"text":"That'd be great.","start_word":855,"end_word":857,"sentiment":"positive","sentiment_score":0.3576754927635193},{"text":"Do you guys have all day? Or Yeah. Yeah. I'm fine. I'm here all day. Yep. yeah. Probably after 01:00, something like that. Alright. Yeah. Yeah. That's fine.","start_word":858,"end_word":885,"sentiment":"neutral","sentiment_score":0.12967674434185028},{"text":"That's that's good.","start_word":886,"end_word":888,"sentiment":"positive","sentiment_score":0.4323141872882843},{"text":"Okay. Alright.","start_word":889,"end_word":890,"sentiment":"neutral","sentiment_score":0.22020569443702695},{"text":"No problem. Thanks, mate.","start_word":891,"end_word":894,"sentiment":"positive","sentiment_score":0.4263835847377777},{"text":"What's your Thank name? you. Dom. Oh, thanks, John. I think I spoke to you. Were you here yesterday? There's a there is another Dom like me. Oh, okay. Alright. No worries. Okay.","start_word":895,"end_word":927,"sentiment":"neutral","sentiment_score":0.09454336762428284},{"text":"Alright. Thanks, Mike. Bye. Thank you. Bye.","start_word":928,"end_word":934,"sentiment":"positive","sentiment_score":0.6084787845611572}],"average":{"sentiment":"neutral","sentiment_score":-0.0014653855793103254}}}}