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How can I help you? Hi, Alex. Good. I'm I'm doing good.\n\nAnd and yourself? Mhmm. Well, we're not hiring at the moment. But if you want, you can send your resume to our email. Oh, I see.\n\nWell, if you can send an email regarding this, I'll I'll definitely pass it on to to the owner, to CEO Calvin. He's just not in charge of the day to day operations. I mean, he's not available every day. I can forward the email to him if if you'd like. Awesome.\n\nYeah. My email is lalane@macaw.com.au. It's spelled as l a l... Yep. L a l a I n e.\n\nYes. Alright. That's right. Alright. No worries.\n\nThanks so much, Alex. Bye. Bye.","paragraphs":[{"sentences":[{"text":"Good morning.","start":0.96,"end":1.52,"sentiment":"neutral","sentiment_score":0.2527075707912445},{"text":"How can I help you?","start":1.52,"end":3.06,"sentiment":"neutral","sentiment_score":0.19984024167060851},{"text":"Hi, Alex.","start":6.8799996,"end":7.68,"sentiment":"neutral","sentiment_score":0.24197892099618912},{"text":"Good.","start":7.68,"end":8.0,"sentiment":"positive","sentiment_score":0.561217188835144},{"text":"I'm I'm doing good.","start":8.0,"end":9.12,"sentiment":"positive","sentiment_score":0.6105894893407822}],"sentiment":"positive","sentiment_score":0.3565820955804416,"num_words":14,"start":0.96,"end":9.12},{"sentences":[{"text":"And and yourself?","start":9.12,"end":10.099999,"sentiment":"neutral","sentiment_score":0.32567362984021503},{"text":"Mhmm.","start":12.32,"end":12.82,"sentiment":"neutral","sentiment_score":0.019997647032141685},{"text":"Well, we're not hiring at the moment.","start":78.935,"end":81.255,"sentiment":"neutral","sentiment_score":-0.2297509482928685},{"text":"But if you want, you can send your resume to our email.","start":81.255,"end":95.420006,"sentiment":"neutral","sentiment_score":-0.02768882661863851},{"text":"Oh, I see.","start":95.420006,"end":97.525,"sentiment":"neutral","sentiment_score":-0.0003268287206689517}],"sentiment":"neutral","sentiment_score":-0.03632632719549852,"num_words":26,"start":9.12,"end":97.525},{"sentences":[{"text":"Well, if you can send an email regarding this, I'll I'll definitely pass it on to to the owner, to CEO Calvin.","start":97.905,"end":107.045006,"sentiment":"neutral","sentiment_score":0.027613069057803263},{"text":"He's just not in charge of the day to day operations.","start":107.58501,"end":110.37,"sentiment":"neutral","sentiment_score":-0.06922529129819437},{"text":"I mean, he's not available every day.","start":110.37,"end":112.630005,"sentiment":"neutral","sentiment_score":-0.0791816706103938},{"text":"I can forward the email to him if if you'd like.","start":112.69,"end":116.47,"sentiment":"neutral","sentiment_score":0.023468040437860924},{"text":"Awesome.","start":122.565,"end":122.805,"sentiment":"positive","sentiment_score":0.3922601044178009}],"sentiment":"neutral","sentiment_score":-0.0011125736547490726,"num_words":52,"start":97.905,"end":122.805},{"sentences":[{"text":"Yeah.","start":122.805,"end":123.305,"sentiment":"neutral","sentiment_score":0.10669006407260896},{"text":"My email is lalane@macaw.com.au.","start":123.525,"end":127.945,"sentiment":"neutral","sentiment_score":0.05751978512853384},{"text":"It's spelled as l a l...","start":128.24501,"end":130.345,"sentiment":"neutral","sentiment_score":0.026880704176922638},{"text":"Yep.","start":131.845,"end":132.345,"sentiment":"neutral","sentiment_score":0.023222289979457855},{"text":"L a l a I n e.","start":133.365,"end":135.60501,"sentiment":"neutral","sentiment_score":0.014902840568018811}],"sentiment":"neutral","sentiment_score":0.03292608440020367,"num_words":19,"start":122.805,"end":135.60501},{"sentences":[{"text":"Yes.","start":135.60501,"end":135.99,"sentiment":"neutral","sentiment_score":0.08236699551343918},{"text":"Alright.","start":137.91,"end":138.41,"sentiment":"neutral","sentiment_score":0.02572382614016533},{"text":"That's right.","start":140.87001,"end":141.69,"sentiment":"neutral","sentiment_score":0.17788022756576538},{"text":"Alright.","start":144.31,"end":144.81,"sentiment":"neutral","sentiment_score":0.21979372203350067},{"text":"No worries.","start":148.67688,"end":149.31688,"sentiment":"neutral","sentiment_score":0.23129355907440186}],"sentiment":"neutral","sentiment_score":0.1637474452810628,"num_words":7,"start":135.60501,"end":149.31688},{"sentences":[{"text":"Thanks so much, Alex.","start":149.31688,"end":150.43687,"sentiment":"positive","sentiment_score":0.4229886457324028},{"text":"Bye.","start":150.43687,"end":150.93687,"sentiment":"neutral","sentiment_score":0.18442098796367645},{"text":"Bye.","start":152.67688,"end":153.17688,"sentiment":"neutral","sentiment_score":-0.08185594528913498}],"sentiment":"neutral","sentiment_score":0.2990866042673588,"num_words":6,"start":149.31688,"end":153.17688}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Good morning. How can I help you?\n\nChannel 0: Hi. My name is Alex. How are you going?\n\nChannel 1: Hi, Alex. Good. I'm I'm doing good. And and yourself?\n\nChannel 0: I'm good. Thank you. I'm good. Yeah.\n\nChannel 1: Mhmm.\n\nChannel 0: Sorry. Yeah. I... Sorry. This is a bit of a...\n\nI'm not sure how many you get at these, but this is a a bit of a cold call about potentially working together. So I... I'm I'm a flood modeler who work throughout Australia, And I I came across your business. I was doing a project with someone. Can't remember, but I came across their business, and I had a look at your website, which is really a beautiful website.\n\nBut what I I just noticed that you had some really, I guess, wonderful values, and I really like... Yeah. I guess even your mission statement and all this other stuff. And I I thought I'd reach out and like to introduce myself as... Yeah.\n\nBecause I I... Yeah. I guess introduce myself and and, yeah, see if there's ever any any opportunity to work together. I I I saw that you do... With the design and stuff like that, and I don't really...\n\nI stay away from that. I stick to flooding mainly, so I thought maybe there's some synergies there.\n\nChannel 1: Well, we're not hiring at the moment. But if you want, you can send your resume\n\nChannel 0: Oh, I'm\n\nChannel 1: to our\n\nChannel 0: sorry. Not not hiring. Yeah. Sorry. It it wouldn't be hiring.\n\nIt's it's more if there's ever a project that you need assistance with for flood modeling, we could we could support you.\n\nChannel 1: email. Oh, I see. Well, if you can send an email regarding this, I'll I'll definitely pass it on to to the owner, to CEO Calvin. He's just not in charge of the day to day operations. I mean, he's not available every day.\n\nI can\n\nChannel 0: No worries.\n\nChannel 1: forward the email to him if if you'd like.\n\nChannel 0: That would be wonderful. Because... Yes. That would be wonderful. Thank you.\n\nChannel 1: Awesome. Yeah. My email is lalane@macaw.com.au. It's spelled\n\nChannel 0: Okay.\n\nChannel 1: as\n\nChannel 0: So\n\nChannel 1: l a\n\nChannel 0: that's Laleine,\n\nChannel 1: l...\n\nChannel 0: l a a I\n\nChannel 1: Yep.\n\nChannel 0: n e?\n\nChannel 1: L a l a I n e. Yes.\n\nChannel 0: Perfect. Easy. At... Sorry.\n\nChannel 1: Alright.\n\nChannel 0: At@netal.com.au.\n\nChannel 1: That's right.\n\nChannel 0: Brilliant. Thanks so much, Elaine. I\n\nChannel 1: Alright.\n\nChannel 0: will... I'll send it through. I really appreciate it.\n\nChannel 1: No worries. Thanks so much, Alex.\n\nChannel 0: Alright.\n\nChannel 1: Bye.\n\nChannel 0: Cheers. Thank you. Bye.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Good morning.","start":0.96,"end":1.52,"sentiment":"neutral","sentiment_score":0.2527075707912445},{"text":"How can I help you?","start":1.52,"end":3.06,"sentiment":"neutral","sentiment_score":0.19984024167060851}],"sentiment":"neutral","sentiment_score":0.2149451928479331,"channel":1,"num_words":7,"start":0.96,"end":3.06},{"sentences":[{"text":"Hi.","start":3.6,"end":4.08,"sentiment":"neutral","sentiment_score":0.09023357182741164},{"text":"My name is Alex.","start":4.08,"end":5.12,"sentiment":"neutral","sentiment_score":0.08984039910137653},{"text":"How are you going?","start":5.12,"end":5.94,"sentiment":"neutral","sentiment_score":0.1371422428637743}],"sentiment":"neutral","sentiment_score":0.11090712663200167,"channel":0,"num_words":9,"start":3.6,"end":5.94},{"sentences":[{"text":"Hi, 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Elaine.","start":143.0,"end":144.28,"sentiment":"positive","sentiment_score":0.538960725069046},{"text":"I","start":144.28,"end":144.43999,"sentiment":"neutral","sentiment_score":0.26275894045829773}],"sentiment":"positive","sentiment_score":0.4855292985836665,"channel":0,"num_words":6,"start":142.51999,"end":144.43999},{"sentences":[{"text":"Alright.","start":144.31,"end":144.81,"sentiment":"neutral","sentiment_score":0.21979372203350067}],"sentiment":"neutral","sentiment_score":0.21979372203350067,"channel":1,"num_words":1,"start":144.31,"end":144.81},{"sentences":[{"text":"will...","start":144.43999,"end":144.93999,"sentiment":"neutral","sentiment_score":0.21398279070854187},{"text":"I'll send it through.","start":145.4,"end":146.7,"sentiment":"neutral","sentiment_score":0.2877965420484543},{"text":"I really appreciate it.","start":146.92,"end":148.29999,"sentiment":"positive","sentiment_score":0.5252901837229729}],"sentiment":"positive","sentiment_score":0.3851477437549167,"channel":0,"num_words":9,"start":144.43999,"end":148.29999},{"sentences":[{"text":"No worries.","start":148.67688,"end":149.31688,"sentiment":"neutral","sentiment_score":0.23129355907440186},{"text":"Thanks so much, Alex.","start":149.31688,"end":150.43687,"sentiment":"positive","sentiment_score":0.4229886457324028}],"sentiment":"positive","sentiment_score":0.35909028351306915,"channel":1,"num_words":6,"start":148.67688,"end":150.43687},{"sentences":[{"text":"Alright.","start":150.04,"end":150.54,"sentiment":"neutral","sentiment_score":0.2085097134113312}],"sentiment":"neutral","sentiment_score":0.2085097134113312,"channel":0,"num_words":1,"start":150.04,"end":150.54},{"sentences":[{"text":"Bye.","start":150.43687,"end":150.93687,"sentiment":"neutral","sentiment_score":0.18442098796367645}],"sentiment":"neutral","sentiment_score":0.18442098796367645,"channel":1,"num_words":1,"start":150.43687,"end":150.93687},{"sentences":[{"text":"Cheers.","start":150.84,"end":151.31999,"sentiment":"positive","sentiment_score":0.35919684171676636},{"text":"Thank you.","start":151.31999,"end":151.79999,"sentiment":"positive","sentiment_score":0.3950669765472412},{"text":"Bye.","start":151.79999,"end":152.27687,"sentiment":"neutral","sentiment_score":0.11261482536792757}],"sentiment":"neutral","sentiment_score":0.3154864050447941,"channel":0,"num_words":4,"start":150.84,"end":152.27687},{"sentences":[{"text":"Bye.","start":152.67688,"end":153.17688,"sentiment":"neutral","sentiment_score":-0.08185594528913498}],"sentiment":"neutral","sentiment_score":-0.08185594528913498,"channel":1,"num_words":1,"start":152.67688,"end":153.17688}]},"summary":{"result":"success","short":"An agent named Alex calls a business to introduce himself and offer assistance with a project related to flood modeling. The business is not currently hiring, but Alex suggests sending an email with his resume and the contact information for the business's owner/equity CEO. The agent will forward the email to the owner/equity CEO and thanks the business for their time."},"intents":{"segments":[{"text":"My name is Alex. How are you going? Hi, Alex.","start_word":8,"end_word":17,"intents":[{"intent":"Introduce oneself","confidence_score":0.09876286}]},{"text":"This is a bit of a... I'm not sure how many you get at these, but this is a a bit of a cold call about potentially working together. So I... I'm I'm a flood modeler who work throughout Australia, And I I came across your business. I was doing a project with someone.","start_word":38,"end_word":91,"intents":[{"intent":"Discuss work","confidence_score":0.0068251346}]},{"text":"But if you want, you can send your resume Oh, I'm to our sorry. Not not hiring. Yeah.","start_word":224,"end_word":241,"intents":[{"intent":"Send resume","confidence_score":0.85596687}]},{"text":"Well, if you can send an email regarding this, I'll I'll definitely pass it on to to the owner, to CEO Calvin. He's just not in charge of the day to day operations. I mean, he's not available every day. I can No worries.","start_word":273,"end_word":316,"intents":[{"intent":"Pass email","confidence_score":0.61901426},{"intent":"Check availability","confidence_score":0.0022205245}]},{"text":"Well, if you can send an email regarding this, I'll I'll definitely pass it on to to the owner, to CEO Calvin. He's just not in charge of the day to day operations. I mean, he's not available every day. I can No worries. forward the email to him if if you'd like. That would be wonderful.","start_word":273,"end_word":329,"intents":[{"intent":"Send email","confidence_score":0.17258164}]},{"text":"Thanks so much, Elaine. I Alright. will... I'll send it through. I really appreciate it. No worries. Thanks so much, Alex. Alright. Bye. Cheers. Thank you.","start_word":378,"end_word":403,"intents":[{"intent":"Thank","confidence_score":0.06234595}]}]},"sentiments":{"segments":[{"text":"Good morning. How can I help you? Hi. My name is Alex. How are you going? Hi, Alex.","start_word":0,"end_word":17,"sentiment":"neutral","sentiment_score":0.16958914697170258},{"text":"Good. I'm I'm doing good. And and yourself? I'm good. Thank you. I'm good.","start_word":18,"end_word":31,"sentiment":"positive","sentiment_score":0.4951726496219635},{"text":"Yeah. Mhmm. Sorry. Yeah. I... Sorry. This is a bit of a... I'm not sure how many you get at these, but this is a a bit of a cold call about potentially working together. So I... I'm I'm a flood modeler who work throughout Australia, And I I came across your business. I was doing a project with someone. Can't remember, but I came across their business, and I had a look at your website, which is really a beautiful website. But what I I just noticed that you had some really, I guess, wonderful values, and I really like... Yeah. I guess even your mission statement and all this other stuff. And I I thought I'd reach out and like to introduce myself as... Yeah. Because I I... Yeah. I guess introduce myself and and, yeah, see if there's ever any any opportunity to work together. I I I saw that you do... With the design and stuff like that, and I don't really... I stay away from that. I stick to flooding mainly, so I thought maybe there's some synergies there. Well, we're not hiring at the moment. But if you want, you can send your resume Oh, I'm to our sorry. Not not hiring. Yeah. Sorry. It it wouldn't be hiring. It's it's more if there's ever a project that you need assistance with for flood modeling, we could we could support you. email. Oh, I see. Well, if you can send an email regarding this, I'll I'll definitely pass it on to to the owner, to CEO Calvin. He's just not in charge of the day to day operations. I mean, he's not available every day. I can No worries. forward the email to him if if you'd like.","start_word":32,"end_word":325,"sentiment":"neutral","sentiment_score":-0.007297635239986133},{"text":"That would be wonderful.","start_word":326,"end_word":329,"sentiment":"positive","sentiment_score":0.34520792961120605},{"text":"Because... Yes.","start_word":330,"end_word":331,"sentiment":"neutral","sentiment_score":0.15710264444351196},{"text":"That would be wonderful. Thank you. Awesome.","start_word":332,"end_word":338,"sentiment":"positive","sentiment_score":0.4584873616695404},{"text":"Yeah. My email is lalane@macaw.com.au. It's Okay. spelled as So l that's a Laleine, l... l a a I Yep. n e? L a l a I n e. Yes. Perfect. Easy. At... Sorry. Alright. At@netal.com.au. That's right.","start_word":339,"end_word":376,"sentiment":"neutral","sentiment_score":0.04902854934334755},{"text":"Brilliant. Thanks so much, Elaine.","start_word":377,"end_word":381,"sentiment":"positive","sentiment_score":0.50213623046875},{"text":"I Alright. will... I'll send it through.","start_word":382,"end_word":388,"sentiment":"neutral","sentiment_score":0.2524363100528717},{"text":"I really appreciate it.","start_word":389,"end_word":392,"sentiment":"positive","sentiment_score":0.5133698582649231},{"text":"No worries.","start_word":393,"end_word":394,"sentiment":"neutral","sentiment_score":0.24360565841197968},{"text":"Thanks so much, Alex.","start_word":395,"end_word":398,"sentiment":"positive","sentiment_score":0.4082921445369721},{"text":"Alright. Bye.","start_word":399,"end_word":400,"sentiment":"neutral","sentiment_score":0.1964653432369232},{"text":"Cheers. Thank you.","start_word":401,"end_word":403,"sentiment":"positive","sentiment_score":0.371978223323822},{"text":"Bye. Bye.","start_word":404,"end_word":405,"sentiment":"neutral","sentiment_score":0.1504984125494957}],"average":{"sentiment":"neutral","sentiment_score":0.06932424228393172}}}}