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Well, actually, customer was after 40 units. I think in total you have 24 units. Correct? Yep. So, actually, what happened on Friday when I checked on leaders, there was something 29. Oh, that's not a basement tomorrow. Is it possible that it will be arriving tomorrow? Or so, like, it how soon it can be delivered? How soon it can be delivered? One moment. Storage keying. I think that's storage keying. One moment. Confirming the address. Yep. It's going to NSW, Lenco West. No. Actually, last time when I checked on Friday, there were something 29 units. So I referred the customer that there are only 25 in stock, and there will be ETA for the rest, and we'll let you know. So he confirmed 25 units for now. Like, he paid for twenty nine twenty five. So 25 should be delivered now, and I'll update the new stock is coming in and can be delivered within two to three days. Okay. So what I'll do, I'll just speak to the customer that there is a stock coming in, so we'll deliver all 40 altogether. Okay. And if right now, if we want to order 25, like, there are if they are in different warehouses, so what would be the freight thing? How it would be done then? Each of us will charge $15. Okay. Alright. Got you. Got you. Alright. No worries. I'll speak to customer one, and we'll come back to you. Yeah. Sure. No worries. Thanks. 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afternoon, Raymond. This is Ross with Techcom. How are you, man? Good too. Raymond, actually, I emailed you a inquiry.\n\nSo did you go through that? Yep. Astrotech, e power cable. Well, actually, customer was after 40 units. I think in total you have 24 units.\n\nCorrect? Yep. So, actually, what happened on Friday when I checked on leaders, there was something 29. Oh, that's not a basement tomorrow. Is it possible that it will be arriving tomorrow?\n\nOr so, like, it how soon it can be delivered? How soon it can be delivered? One moment. Storage keying. I think that's storage keying.\n\nOne moment. Confirming the address. Yep. It's going to NSW, Lenco West. No.\n\nActually, last time when I checked on Friday, there were something 29 units. So I referred the customer that there are only 25 in stock, and there will be ETA for the rest, and we'll let you know. So he confirmed 25 units for now. Like, he paid for twenty nine twenty five. So 25 should be delivered now, and I'll update the new stock is coming in and can be delivered within two to three days.\n\nOkay. So what I'll do, I'll just speak to the customer that there is a stock coming in, so we'll deliver all 40 altogether. Okay. And if right now, if we want to order 25, like, there are if they are in different warehouses, so what would be the freight thing? How it would be done then?\n\nEach of us will charge $15. Okay. Alright. Got you. Got you.\n\nAlright. No worries. I'll speak to customer one, and we'll come back to you. Yeah. Sure.\n\nNo worries. Thanks. Bye.","paragraphs":[{"sentences":[{"text":"Good afternoon, Raymond.","start":7.3599997,"end":8.48,"sentiment":"positive","sentiment_score":0.38862664500872296},{"text":"This is Ross with Techcom.","start":8.48,"end":10.4,"sentiment":"neutral","sentiment_score":0.32641335725784304},{"text":"How are you, man?","start":10.4,"end":11.38,"sentiment":"positive","sentiment_score":0.35652364790439606},{"text":"Good too.","start":15.335,"end":16.075,"sentiment":"positive","sentiment_score":0.4518553912639618},{"text":"Raymond, actually, I emailed you a inquiry.","start":16.695,"end":21.435,"sentiment":"neutral","sentiment_score":0.13360577928168432}],"sentiment":"neutral","sentiment_score":0.28871393097298487,"num_words":21,"start":7.3599997,"end":21.435},{"sentences":[{"text":"So did you go through 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Good afternoon. Speaking with Raymond Valdez. Hello? Hey. Good, Ross. How are you? Give me a second. I'm just catching up one email. Let me check. Were you after cable? Let me see. The stock is in Perth. How many do you need? 40 unit. How many do you let me see whether we have 40. I don't have 40. I only have yeah. I only have 11. The most is 11 unit in my Perth warehouse, Western Australia. Yep. 34 across all other warehouse. Oh, give me a second. Let me just check. There's a ETA. Yeah. That's 500 units coming in. ETA August 11, which is tomorrow in December. Yeah. Tomorrow, August 11, according to the system. It it shows that a 500 unit coming in. So do you want me to place a order, a a black back order in that warehouse? Yeah. How does where where is it going to? Okay. So the freight cost of 40 unit will be between $15 to $20. Yeah. But it's I my my suggestion is we're until tomorrow in one warehouse. But if not, then we're gonna charge that's gonna be coming from different warehouse. Each warehouse is gonna charge between $15 to $20. So so my my suggestion is take the whole 40 unit, put it as a backorder in New South Wales, and then you only pay for one freight when it's stuck right tomorrow. Yeah. Correct. Correct. And then freight cost will be just to be safe, put it as $20. Okay. Each warehouse will charge $15 at least. Correct. Because it's it's it's each delivery. So the minimum of our freight is always $15, and then it could go up to about $20 depend on the the how heavy and how far it will be. Okay. You want to check with the customer and come back? Yeah. Yeah. Oh, and then you come back to me. Okay. No problem. Thanks, Ross. 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Good afternoon. Speaking with Raymond Valdez. Hello? Hey.\n\nGood, Ross. How are you? Give me a second. I'm just catching up one email. Let me check.\n\nWere you after cable? Let me see. The stock is in Perth. How many do you need? 40 unit.\n\nHow many do you let me see whether we have 40. I don't have 40. I only have yeah. I only have 11. The most is 11 unit in my Perth warehouse, Western Australia.\n\nYep. 34 across all other warehouse. Oh, give me a second. Let me just check. There's a ETA.\n\nYeah. That's 500 units coming in. ETA August 11, which is tomorrow in December. Yeah. Tomorrow, August 11, according to the system.\n\nIt it shows that a 500 unit coming in. So do you want me to place a order, a a black back order in that warehouse? Yeah. How does where where is it going to? Okay.\n\nSo the freight cost of 40 unit will be between $15 to $20. Yeah. But it's I my my suggestion is we're until tomorrow in one warehouse. But if not, then we're gonna charge that's gonna be coming from different warehouse. Each warehouse is gonna charge between $15 to $20.\n\nSo so my my suggestion is take the whole 40 unit, put it as a backorder in New South Wales, and then you only pay for one freight when it's stuck right tomorrow. Yeah. Correct. Correct. And then freight cost will be just to be safe, put it as $20.\n\nOkay. Each warehouse will charge $15 at least. Correct. Because it's it's it's each delivery. So the minimum of our freight is always $15, and then it could go up to about $20 depend on the the how heavy and how far it will be.\n\nOkay. You want to check with the customer and come back? Yeah. Yeah. Oh, and then you come back to me.\n\nOkay. No problem. Thanks, Ross. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":1.5999999,"end":1.8399999,"sentiment":"neutral","sentiment_score":0.22156041860580444},{"text":"Good afternoon.","start":1.8399999,"end":2.3999999,"sentiment":"positive","sentiment_score":0.371279776096344},{"text":"Speaking with Raymond Valdez.","start":2.3999999,"end":3.6999998,"sentiment":"neutral","sentiment_score":0.17835954576730728},{"text":"Hello?","start":7.12,"end":7.62,"sentiment":"neutral","sentiment_score":0.11506688594818117},{"text":"Hey.","start":12.495,"end":12.735001,"sentiment":"neutral","sentiment_score":0.29431673884391785}],"sentiment":"neutral","sentiment_score":0.23188241985109118,"num_words":9,"start":1.5999999,"end":12.735001},{"sentences":[{"text":"Good, Ross.","start":12.735001,"end":13.375,"sentiment":"positive","sentiment_score":0.49277377128601074},{"text":"How are you?","start":13.375,"end":14.035,"sentiment":"positive","sentiment_score":0.3892890711625417},{"text":"Give me a second.","start":26.769999,"end":27.75,"sentiment":"neutral","sentiment_score":0.000038158614188432693},{"text":"I'm just catching up one email.","start":27.97,"end":30.23,"sentiment":"neutral","sentiment_score":0.011894656500468651},{"text":"Let me check.","start":30.289999,"end":31.189999,"sentiment":"neutral","sentiment_score":0.003444481020172437}],"sentiment":"neutral","sentiment_score":0.12418159847665164,"num_words":18,"start":12.735001,"end":31.189999},{"sentences":[{"text":"Were you after cable?","start":36.29,"end":37.67,"sentiment":"neutral","sentiment_score":-0.010381927713751793},{"text":"Let me see.","start":39.155,"end":40.135,"sentiment":"neutral","sentiment_score":0.020283587897817295},{"text":"The stock is in Perth.","start":48.995,"end":50.835,"sentiment":"neutral","sentiment_score":0.02574131786823273},{"text":"How many do you need?","start":50.835,"end":51.72,"sentiment":"neutral","sentiment_score":0.01669505536556244},{"text":"40 unit.","start":52.2,"end":53.18,"sentiment":"neutral","sentiment_score":0.003447634167969227}],"sentiment":"neutral","sentiment_score":0.012547378281229421,"num_words":19,"start":36.29,"end":53.18},{"sentences":[{"text":"How many do you let me see whether we have 40.","start":53.88,"end":59.74,"sentiment":"neutral","sentiment_score":-0.016676337881521744},{"text":"I don't have 40.","start":79.635,"end":80.775,"sentiment":"neutral","sentiment_score":-0.1354728601872921},{"text":"I only have yeah.","start":85.71,"end":87.65,"sentiment":"neutral","sentiment_score":-0.07511300221085548},{"text":"I only have 11.","start":87.79,"end":89.73,"sentiment":"neutral","sentiment_score":-0.050250652246177197},{"text":"The most is 11 unit in my Perth warehouse, Western Australia.","start":89.950005,"end":95.564995,"sentiment":"neutral","sentiment_score":0.006909471851858226}],"sentiment":"neutral","sentiment_score":-0.033846517203046995,"num_words":34,"start":53.88,"end":95.564995},{"sentences":[{"text":"Yep.","start":103.384995,"end":103.884995,"sentiment":"neutral","sentiment_score":0.023231107741594315},{"text":"34 across all other warehouse.","start":104.024994,"end":106.604996,"sentiment":"neutral","sentiment_score":0.004908780008554459},{"text":"Oh, give me a second.","start":113.18,"end":116.060005,"sentiment":"neutral","sentiment_score":-0.028725766390562058},{"text":"Let me just check.","start":116.060005,"end":116.78,"sentiment":"neutral","sentiment_score":-0.014408263843506575},{"text":"There's a ETA.","start":116.78,"end":117.76,"sentiment":"neutral","sentiment_score":-0.021846679349740345}],"sentiment":"neutral","sentiment_score":-0.012168162088427279,"num_words":18,"start":103.384995,"end":117.76},{"sentences":[{"text":"Yeah.","start":120.405,"end":120.725,"sentiment":"neutral","sentiment_score":-0.00016242451965808868},{"text":"That's 500 units coming in.","start":120.725,"end":122.985,"sentiment":"neutral","sentiment_score":-0.00864885188639164},{"text":"ETA August 11, which is tomorrow in December.","start":123.604996,"end":128.58499,"sentiment":"neutral","sentiment_score":-0.04416406829841435},{"text":"Yeah.","start":129.685,"end":130.08499,"sentiment":"neutral","sentiment_score":0.005514264106750488},{"text":"Tomorrow, August 11, according to the system.","start":130.08499,"end":133.045,"sentiment":"neutral","sentiment_score":0.014640217114772116}],"sentiment":"neutral","sentiment_score":-0.013123793019489809,"num_words":22,"start":120.405,"end":133.045},{"sentences":[{"text":"It it shows that a 500 unit coming in.","start":133.045,"end":135.54,"sentiment":"neutral","sentiment_score":0.020974216154879995},{"text":"So do you want me to place a order, a a black back order in that warehouse?","start":136.65999,"end":141.48,"sentiment":"neutral","sentiment_score":0.023632294443600318},{"text":"Yeah.","start":148.99501,"end":149.49501,"sentiment":"neutral","sentiment_score":0.02304985374212265},{"text":"How does where where is it going to?","start":153.71501,"end":158.375,"sentiment":"neutral","sentiment_score":-0.021611791802570224},{"text":"Okay.","start":190.55501,"end":191.05501,"sentiment":"neutral","sentiment_score":0.03153493255376816}],"sentiment":"neutral","sentiment_score":0.013116872300290398,"num_words":36,"start":133.045,"end":191.05501},{"sentences":[{"text":"So the freight cost of 40 unit will be between $15 to $20.","start":191.675,"end":197.75,"sentiment":"neutral","sentiment_score":-0.01060440563238584},{"text":"Yeah.","start":205.17,"end":205.48999,"sentiment":"neutral","sentiment_score":0.11026271432638168},{"text":"But it's I my my suggestion is we're until tomorrow in one warehouse.","start":205.48999,"end":229.83,"sentiment":"neutral","sentiment_score":0.004813110885711817},{"text":"But if not, then we're gonna charge that's gonna be coming from different warehouse.","start":230.705,"end":235.265,"sentiment":"neutral","sentiment_score":-0.1164202940251146},{"text":"Each warehouse is gonna charge between $15 to $20.","start":235.265,"end":238.64499,"sentiment":"neutral","sentiment_score":-0.09293953660461637}],"sentiment":"neutral","sentiment_score":-0.04862728126347065,"num_words":50,"start":191.675,"end":238.64499},{"sentences":[{"text":"So so my my suggestion is take the whole 40 unit, put it as a backorder in New South Wales, and then you only pay for one freight when it's stuck right tomorrow.","start":239.905,"end":250.26001,"sentiment":"neutral","sentiment_score":-0.013198749359809992},{"text":"Yeah.","start":257.12,"end":257.445,"sentiment":"neutral","sentiment_score":0.051855746656656265},{"text":"Correct.","start":259.845,"end":260.345,"sentiment":"neutral","sentiment_score":0.1351495087146759},{"text":"Correct.","start":260.805,"end":261.285,"sentiment":"neutral","sentiment_score":0.14458170533180237},{"text":"And then freight cost will be just to be safe, put it as $20.","start":261.285,"end":265.305,"sentiment":"neutral","sentiment_score":0.0865174417517015}],"sentiment":"neutral","sentiment_score":0.022145448327064512,"num_words":50,"start":239.905,"end":265.305},{"sentences":[{"text":"Okay.","start":268.885,"end":269.385,"sentiment":"neutral","sentiment_score":0.03439301997423172},{"text":"Each warehouse will charge $15 at least.","start":281.03,"end":284.81,"sentiment":"neutral","sentiment_score":-0.024481288822633878},{"text":"Correct.","start":287.50998,"end":287.985,"sentiment":"neutral","sentiment_score":0.06572654843330383},{"text":"Because it's it's it's each delivery.","start":289.025,"end":292.00497,"sentiment":"neutral","sentiment_score":0.06855152050654094},{"text":"So the minimum of our freight is always $15, and then it could go up to about $20 depend on the the how heavy and how far it will be.","start":292.54498,"end":306.92,"sentiment":"neutral","sentiment_score":0.028671138112743695}],"sentiment":"neutral","sentiment_score":0.02667097362379233,"num_words":45,"start":268.885,"end":306.92},{"sentences":[{"text":"Okay.","start":308.58002,"end":309.08002,"sentiment":"neutral","sentiment_score":0.07770296186208725},{"text":"You want to check with the customer and come back?","start":310.69894,"end":313.33893,"sentiment":"neutral","sentiment_score":0.06656212881207466},{"text":"Yeah.","start":313.33893,"end":313.83893,"sentiment":"neutral","sentiment_score":0.08156266808509827},{"text":"Yeah.","start":314.53894,"end":315.03894,"sentiment":"neutral","sentiment_score":0.09205766022205351},{"text":"Oh, and then you come back to me.","start":315.09894,"end":317.03894,"sentiment":"neutral","sentiment_score":0.09716898947954178}],"sentiment":"neutral","sentiment_score":0.08068078543458666,"num_words":21,"start":308.58002,"end":317.03894},{"sentences":[{"text":"Okay.","start":317.33893,"end":317.73895,"sentiment":"neutral","sentiment_score":0.14987748861312866},{"text":"No problem.","start":317.73895,"end":318.13895,"sentiment":"neutral","sentiment_score":0.23119937628507614},{"text":"Thanks, Ross.","start":318.13895,"end":318.95892,"sentiment":"positive","sentiment_score":0.6700533628463745},{"text":"Bye.","start":319.49893,"end":319.99893,"sentiment":"positive","sentiment_score":0.40377113223075867}],"sentiment":"positive","sentiment_score":0.39269234985113144,"num_words":6,"start":317.33893,"end":319.99893}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. Good afternoon. Speaking with Raymond Valdez. Hello?\n\nChannel 0: Good afternoon, Raymond. This is Ross with Techcom. How are you, man?\n\nChannel 1: Hey. Good, Ross. How are you?\n\nChannel 0: Good too. Raymond, actually, I emailed you a inquiry. So did you go through that?\n\nChannel 1: Give me a second. I'm just catching up one email. Let me check. Were you after cable?\n\nChannel 0: Yep.\n\nChannel 1: Let me see.\n\nChannel 0: Astrotech, e power cable.\n\nChannel 1: The stock is in Perth. How many do you need? 40 unit.\n\nChannel 0: Well, actually,\n\nChannel 1: How many\n\nChannel 0: customer\n\nChannel 1: do you\n\nChannel 0: was after 40 units.\n\nChannel 1: let me see whether we have 40. I don't have 40. I only have yeah. I only have 11. The most is 11 unit in my Perth warehouse, Western Australia.\n\nChannel 0: I think in total you have 24 units. Correct?\n\nChannel 1: Yep. 34 across all other warehouse.\n\nChannel 0: Yep. So, actually, what happened on Friday when I checked on leaders, there was something\n\nChannel 1: Oh,\n\nChannel 0: 29.\n\nChannel 1: give me a second. Let me just check. There's a ETA. Yeah. That's 500 units coming in.\n\nETA August 11, which is\n\nChannel 0: Oh,\n\nChannel 1: tomorrow\n\nChannel 0: that's not a basement\n\nChannel 1: in December.\n\nChannel 0: tomorrow.\n\nChannel 1: Yeah. Tomorrow, August 11, according to the system. It it shows that a 500 unit coming in. So do you want me to place a order, a a black back order in that warehouse?\n\nChannel 0: Is it possible that it will be arriving tomorrow? Or so,\n\nChannel 1: Yeah.\n\nChannel 0: like, it how soon it can be delivered?\n\nChannel 1: How does\n\nChannel 0: How soon it can be delivered?\n\nChannel 1: where where is it going to?\n\nChannel 0: One moment. Storage keying. I think that's storage keying. One moment. Confirming the address.\n\nYep. It's going to NSW, Lenco West.\n\nChannel 1: Okay. So the freight cost of 40 unit will be between $15 to $20.\n\nChannel 0: No. Actually, last time when I checked on Friday, there were something 29 units. So\n\nChannel 1: Yeah.\n\nChannel 0: I\n\nChannel 1: But it's\n\nChannel 0: referred the customer that there are only 25 in stock, and there will be ETA for the rest, and we'll let you know. So he confirmed 25 units for now. Like, he paid for twenty nine twenty five. So 25 should be delivered now, and I'll update the new stock is coming in and can be delivered within two to three days.\n\nChannel 1: I my my suggestion is we're until tomorrow in one warehouse. But if not, then we're gonna charge that's gonna be coming from different warehouse. Each warehouse is gonna charge between $15 to $20. So so my my suggestion is take the whole 40 unit, put it as a backorder in New South Wales, and then you only pay for one freight when it's stuck right tomorrow.\n\nChannel 0: Okay. So what I'll do, I'll just speak to the customer that there is a stock coming in, so we'll deliver\n\nChannel 1: Yeah.\n\nChannel 0: all 40 altogether.\n\nChannel 1: Correct. Correct. And then freight cost will be just to be safe, put it as $20.\n\nChannel 0: Okay. And\n\nChannel 1: Okay.\n\nChannel 0: if right now, if we want to order 25, like, there are if they are in different warehouses, so what would be the freight thing? How it would be done then?\n\nChannel 1: Each warehouse will charge $15 at least.\n\nChannel 0: Each of us will charge $15.\n\nChannel 1: Correct. Because it's\n\nChannel 0: Okay. Alright.\n\nChannel 1: it's it's each delivery. So the minimum of our freight is always $15, and then it could go up to about $20 depend on the the how heavy and how far it will be. Okay.\n\nChannel 0: Got you. Got you.\n\nChannel 1: You\n\nChannel 0: Alright.\n\nChannel 1: want\n\nChannel 0: No\n\nChannel 1: to check\n\nChannel 0: worries.\n\nChannel 1: with the\n\nChannel 0: I'll\n\nChannel 1: customer\n\nChannel 0: speak\n\nChannel 1: and\n\nChannel 0: to\n\nChannel 1: come\n\nChannel 0: customer\n\nChannel 1: back?\n\nChannel 0: one,\n\nChannel 1: Yeah. Yeah. Oh,\n\nChannel 0: and\n\nChannel 1: and\n\nChannel 0: we'll\n\nChannel 1: then\n\nChannel 0: come\n\nChannel 1: you come\n\nChannel 0: back\n\nChannel 1: back\n\nChannel 0: to\n\nChannel 1: to\n\nChannel 0: you.\n\nChannel 1: me. Okay. No problem.\n\nChannel 0: Yeah.\n\nChannel 1: Thanks,\n\nChannel 0: Sure.\n\nChannel 1: Ross.\n\nChannel 0: No worries. Thanks.\n\nChannel 1: Bye.\n\nChannel 0: Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":1.5999999,"end":1.8399999,"sentiment":"neutral","sentiment_score":0.22156041860580444},{"text":"Good afternoon.","start":1.8399999,"end":2.3999999,"sentiment":"positive","sentiment_score":0.371279776096344},{"text":"Speaking with Raymond Valdez.","start":2.3999999,"end":3.6999998,"sentiment":"neutral","sentiment_score":0.17835954576730728},{"text":"Hello?","start":7.12,"end":7.62,"sentiment":"neutral","sentiment_score":0.11506688594818117}],"sentiment":"neutral","sentiment_score":0.22407812997698784,"channel":1,"num_words":8,"start":1.5999999,"end":7.62},{"sentences":[{"text":"Good afternoon, Raymond.","start":7.3599997,"end":8.48,"sentiment":"positive","sentiment_score":0.38862664500872296},{"text":"This is Ross with Techcom.","start":8.48,"end":10.4,"sentiment":"neutral","sentiment_score":0.32641335725784304},{"text":"How are you, man?","start":10.4,"end":11.38,"sentiment":"positive","sentiment_score":0.35652364790439606}],"sentiment":"positive","sentiment_score":0.35200344274441403,"channel":0,"num_words":12,"start":7.3599997,"end":11.38},{"sentences":[{"text":"Hey.","start":12.495,"end":12.735001,"sentiment":"neutral","sentiment_score":0.29431673884391785},{"text":"Good, Ross.","start":12.735001,"end":13.375,"sentiment":"positive","sentiment_score":0.49277377128601074},{"text":"How are you?","start":13.375,"end":14.035,"sentiment":"positive","sentiment_score":0.3892890711625417}],"sentiment":"positive","sentiment_score":0.40795524915059406,"channel":1,"num_words":6,"start":12.495,"end":14.035},{"sentences":[{"text":"Good too.","start":15.335,"end":16.075,"sentiment":"positive","sentiment_score":0.4518553912639618},{"text":"Raymond, actually, I emailed you a inquiry.","start":16.695,"end":21.435,"sentiment":"neutral","sentiment_score":0.13360577928168432},{"text":"So did you go through that?","start":23.974998,"end":25.515,"sentiment":"neutral","sentiment_score":0.052372454976042114}],"sentiment":"neutral","sentiment_score":0.14354573115706443,"channel":0,"num_words":15,"start":15.335,"end":25.515},{"sentences":[{"text":"Give me a second.","start":26.769999,"end":27.75,"sentiment":"neutral","sentiment_score":0.000038158614188432693},{"text":"I'm just catching up one email.","start":27.97,"end":30.23,"sentiment":"neutral","sentiment_score":0.011894656500468651},{"text":"Let me check.","start":30.289999,"end":31.189999,"sentiment":"neutral","sentiment_score":0.003444481020172437},{"text":"Were you after cable?","start":36.29,"end":37.67,"sentiment":"neutral","sentiment_score":-0.010381927713751793}],"sentiment":"neutral","sentiment_score":0.0023721356273573987,"channel":1,"num_words":17,"start":26.769999,"end":37.67},{"sentences":[{"text":"Yep.","start":39.14,"end":39.64,"sentiment":"neutral","sentiment_score":0.0249171145260334}],"sentiment":"neutral","sentiment_score":0.0249171145260334,"channel":0,"num_words":1,"start":39.14,"end":39.64},{"sentences":[{"text":"Let me see.","start":39.155,"end":40.135,"sentiment":"neutral","sentiment_score":0.020283587897817295}],"sentiment":"neutral","sentiment_score":0.020283587897817295,"channel":1,"num_words":3,"start":39.155,"end":40.135},{"sentences":[{"text":"Astrotech, e power cable.","start":39.86,"end":41.559998,"sentiment":"neutral","sentiment_score":0.029241470154374838}],"sentiment":"neutral","sentiment_score":0.029241470154374838,"channel":0,"num_words":4,"start":39.86,"end":41.559998},{"sentences":[{"text":"The stock is in Perth.","start":48.995,"end":50.835,"sentiment":"neutral","sentiment_score":0.02574131786823273},{"text":"How many do you need?","start":50.835,"end":51.72,"sentiment":"neutral","sentiment_score":0.01669505536556244},{"text":"40 unit.","start":52.2,"end":53.18,"sentiment":"neutral","sentiment_score":0.003447634167969227}],"sentiment":"neutral","sentiment_score":0.018256427875409525,"channel":1,"num_words":12,"start":48.995,"end":53.18},{"sentences":[{"text":"Well, actually,","start":53.175,"end":54.135,"sentiment":"neutral","sentiment_score":0.002080677542835474}],"sentiment":"neutral","sentiment_score":0.002080677542835474,"channel":0,"num_words":2,"start":53.175,"end":54.135},{"sentences":[{"text":"How many","start":53.88,"end":54.280003,"sentiment":"neutral","sentiment_score":-0.011451222002506256}],"sentiment":"neutral","sentiment_score":-0.011451222002506256,"channel":1,"num_words":2,"start":53.88,"end":54.280003},{"sentences":[{"text":"customer","start":54.135,"end":54.614998,"sentiment":"neutral","sentiment_score":-0.0002599582076072693}],"sentiment":"neutral","sentiment_score":-0.0002599582076072693,"channel":0,"num_words":1,"start":54.135,"end":54.614998},{"sentences":[{"text":"do you","start":54.280003,"end":54.920002,"sentiment":"neutral","sentiment_score":-0.02055903896689415}],"sentiment":"neutral","sentiment_score":-0.02055903896689415,"channel":1,"num_words":2,"start":54.280003,"end":54.920002},{"sentences":[{"text":"was after 40 units.","start":54.614998,"end":56.315,"sentiment":"neutral","sentiment_score":-0.013973928289487958}],"sentiment":"neutral","sentiment_score":-0.013973928289487958,"channel":0,"num_words":4,"start":54.614998,"end":56.315},{"sentences":[{"text":"let me see whether we have 40.","start":58.04,"end":59.74,"sentiment":"neutral","sentiment_score":-0.01705988496541977},{"text":"I don't have 40.","start":79.635,"end":80.775,"sentiment":"neutral","sentiment_score":-0.1354728601872921},{"text":"I only have yeah.","start":85.71,"end":87.65,"sentiment":"neutral","sentiment_score":-0.07511300221085548},{"text":"I only have 11.","start":87.79,"end":89.73,"sentiment":"neutral","sentiment_score":-0.050250652246177197},{"text":"The most is 11 unit in my Perth warehouse, Western Australia.","start":89.950005,"end":95.564995,"sentiment":"neutral","sentiment_score":0.006909471851858226}],"sentiment":"neutral","sentiment_score":-0.03622536876549323,"channel":1,"num_words":30,"start":58.04,"end":95.564995},{"sentences":[{"text":"I think in total you have 24 units.","start":95.415,"end":98.215,"sentiment":"neutral","sentiment_score":0.02437676629051566},{"text":"Correct?","start":98.215,"end":98.715,"sentiment":"neutral","sentiment_score":0.03769974783062935}],"sentiment":"neutral","sentiment_score":0.025857097572750516,"channel":0,"num_words":9,"start":95.415,"end":98.715},{"sentences":[{"text":"Yep.","start":103.384995,"end":103.884995,"sentiment":"neutral","sentiment_score":0.023231107741594315},{"text":"34 across all other warehouse.","start":104.024994,"end":106.604996,"sentiment":"neutral","sentiment_score":0.004908780008554459}],"sentiment":"neutral","sentiment_score":0.007962501297394434,"channel":1,"num_words":6,"start":103.384995,"end":106.604996},{"sentences":[{"text":"Yep.","start":108.695,"end":109.195,"sentiment":"neutral","sentiment_score":0.01936476305127144},{"text":"So, actually, what happened on Friday when I checked on leaders, there was 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Ross confirms the number of units needed for a project and discusses the delivery timeframe for the project. He suggests placing a backorder in New South Wales and paying for freight when it's ready. The call ends with Ross assuring Raymond that he will speak to the customer and get back to him."},"intents":{"segments":[{"text":"The stock is in Perth. How many do you need? 40 unit.","start_word":66,"end_word":77,"intents":[{"intent":"Check stock","confidence_score":0.21969755}]},{"text":"So do you want me to place a order, a a black back order in that warehouse? Is it possible that it will be arriving tomorrow? Or so, Yeah.","start_word":199,"end_word":227,"intents":[{"intent":"Place order","confidence_score":0.7896815}]},{"text":"Is it possible that it will be arriving tomorrow? Or so, Yeah.","start_word":216,"end_word":227,"intents":[{"intent":"Confirm delivery","confidence_score":0.19386384}]},{"text":"It's going to NSW, Lenco West. Okay.","start_word":265,"end_word":271,"intents":[{"intent":"Confirm delivery address","confidence_score":0.09833655}]},{"text":"I But it's referred the customer that there are only 25 in stock, and there will be ETA for the rest, and we'll let you know. So he confirmed 25 units for now. Like, he paid for twenty nine twenty five. So 25 should be delivered now, and I'll update the new stock is coming in and can be delivered within two to three days.","start_word":301,"end_word":365,"intents":[{"intent":"Update stock","confidence_score":0.01949949}]},{"text":"So he confirmed 25 units for now. Like, he paid for twenty nine twenty five. So 25 should be delivered now, and I'll update the new stock is coming in and can be delivered within two to three days.","start_word":327,"end_word":365,"intents":[{"intent":"Confirm shipment","confidence_score":0.035719816},{"intent":"Specify shipment date","confidence_score":0.00004820506},{"intent":"Confirm shipment","confidence_score":0.031990655}]},{"text":"I my my suggestion is we're until tomorrow in one warehouse. But if not, then we're gonna charge that's gonna be coming from different warehouse. Each warehouse is gonna charge between $15 to $20. So so my my suggestion is take the whole 40 unit, put it as a backorder in New South Wales, and then you only pay for one freight when it's stuck right tomorrow. Okay.","start_word":366,"end_word":433,"intents":[{"intent":"Set backorder","confidence_score":0.005854816}]},{"text":"And then freight cost will be just to be safe, put it as $20. Okay.","start_word":460,"end_word":474,"intents":[{"intent":"Specify freight cost","confidence_score":0.06290558},{"intent":"Set freight cost","confidence_score":0.000036561047}]},{"text":"if right now, if we want to order 25, like, there are if they are in different warehouses, so what would be the freight thing? How it would be done then?","start_word":477,"end_word":507,"intents":[{"intent":"Order freight","confidence_score":0.025920128}]},{"text":"with the I'll customer speak and to come customer back? one, Yeah.","start_word":572,"end_word":583,"intents":[{"intent":"Speak to customer","confidence_score":0.043244783}]}]},"sentiments":{"segments":[{"text":"Hi.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.22156041860580444},{"text":"Good afternoon.","start_word":1,"end_word":2,"sentiment":"positive","sentiment_score":0.350137323141098},{"text":"Speaking with Raymond Valdez. Hello?","start_word":3,"end_word":7,"sentiment":"neutral","sentiment_score":0.1603919118642807},{"text":"Good afternoon, Raymond.","start_word":8,"end_word":10,"sentiment":"positive","sentiment_score":0.3784981667995453},{"text":"This is Ross with Techcom.","start_word":11,"end_word":15,"sentiment":"neutral","sentiment_score":0.3144080340862274},{"text":"How are you, man?","start_word":16,"end_word":19,"sentiment":"positive","sentiment_score":0.3623030185699463},{"text":"Hey.","start_word":20,"end_word":20,"sentiment":"neutral","sentiment_score":0.29431673884391785},{"text":"Good, Ross. How are you? Good too.","start_word":21,"end_word":27,"sentiment":"positive","sentiment_score":0.4440208971500397},{"text":"Raymond, actually, I emailed you a inquiry. So did you go through that? Give me a second. I'm just catching up one email. Let me check. Were you after cable? Yep. Let me see. Astrotech, e power cable. The stock is in Perth. How many do you need? 40 unit. Well, actually, How many customer do you was after 40 units. let me see whether we have 40. I don't have 40. I only have yeah. I only have 11. The most is 11 unit in my Perth warehouse, Western Australia. I think in total you have 24 units. Correct? Yep. 34 across all other warehouse. Yep. So, actually, what happened on Friday when I checked on leaders, there was something Oh, 29. give me a second. Let me just check. There's a ETA. Yeah. That's 500 units coming in. ETA August 11, which is Oh, tomorrow that's not a basement in December. tomorrow. Yeah. Tomorrow, August 11, according to the system. It it shows that a 500 unit coming in. So do you want me to place a order, a a black back order in that warehouse? Is it possible that it will be arriving tomorrow? Or so, Yeah. like, it how soon it can be delivered? How does How soon it can be delivered? where where is it going to? One moment. Storage keying. I think that's storage keying. One moment. Confirming the address. Yep. It's going to NSW, Lenco West. Okay. So the freight cost of 40 unit will be between $15 to $20. No. Actually, last time when I checked on Friday, there were something 29 units. So Yeah. I But it's referred the customer that there are only 25 in stock, and there will be ETA for the rest, and we'll let you know. So he confirmed 25 units for now. Like, he paid for twenty nine twenty five. So 25 should be delivered now, and I'll update the new stock is coming in and can be delivered within two to three days. I my my suggestion is we're until tomorrow in one warehouse. But if not, then we're gonna charge that's gonna be coming from different warehouse. Each warehouse is gonna charge between $15 to $20. So so my my suggestion is take the whole 40 unit, put it as a backorder in New South Wales, and then you only pay for one freight when it's stuck right tomorrow. Okay. So what I'll do, I'll just speak to the customer that there is a stock coming in, so we'll deliver Yeah. all 40 altogether. Correct. Correct. And then freight cost will be just to be safe, put it as $20. Okay. And Okay. if right now, if we want to order 25, like, there are if they are in different warehouses, so what would be the freight thing? How it would be done then? Each warehouse will charge $15 at least. Each of us will charge $15. Correct. Because it's Okay. Alright. it's it's each delivery. So the minimum of our freight is always $15, and then it could go up to about $20 depend on the the how heavy and how far it will be. Okay. Got you. Got you. Alright. You want No to check worries. with the I'll customer speak and to come customer back? one, Yeah. Yeah. Oh, and and we'll then come you come back back to you. to me. Okay. No problem. Yeah.","start_word":28,"end_word":602,"sentiment":"neutral","sentiment_score":0.03551732684283153},{"text":"Thanks, Sure. Ross. No worries. Thanks. Bye.","start_word":603,"end_word":609,"sentiment":"positive","sentiment_score":0.57244873046875},{"text":"Bye.","start_word":610,"end_word":610,"sentiment":"neutral","sentiment_score":0.3169793486595154}],"average":{"sentiment":"neutral","sentiment_score":0.05979299040994969}}}}