{"metadata":{"transaction_key":"deprecated","request_id":"019f4a33-bf34-7840-91c7-7c001e77cbe3","sha256":"a1e8e3e6310ef5cdc78f7471a5796d811bebde77b59df4e2f324a8d417a46f99","created":"2026-07-10T04:05:34.688Z","duration":30.167938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":77,"output_tokens":37},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":88,"output_tokens":88},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":88,"output_tokens":2}},"results":{"channels":[{"alternatives":[{"transcript":"Oh, hi, Ben. It's Andrew from Vigilance AI. Hope you're doing well today. Oh, yes, Ben. Vigilance AI. It is our twenty four seven AI security analyst. Helps teams investigate every security alert.","confidence":0.9914551,"words":[{"word":"oh","start":4.88,"end":5.12,"confidence":0.9785156,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.11771462857723236},{"word":"hi","start":5.12,"end":5.62,"confidence":0.97631836,"punctuated_word":"hi,","sentiment":"neutral","sentiment_score":0.18058183789253235},{"word":"ben","start":5.7599998,"end":6.2599998,"confidence":0.9499512,"punctuated_word":"Ben.","sentiment":"neutral","sentiment_score":0.14102309942245483},{"word":"it's","start":6.8799996,"end":7.2799997,"confidence":0.8522949,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.140018031001091},{"word":"andrew","start":7.2799997,"end":7.6,"confidence":0.99902344,"punctuated_word":"Andrew","sentiment":"neutral","sentiment_score":0.17495660483837128},{"word":"from","start":7.6,"end":7.8399997,"confidence":0.99902344,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.14963047206401825},{"word":"vigilance","start":7.8399997,"end":8.34,"confidence":0.9223633,"punctuated_word":"Vigilance","sentiment":"neutral","sentiment_score":0.16019076108932495},{"word":"ai","start":8.48,"end":8.8,"confidence":0.8276367,"punctuated_word":"AI.","sentiment":"neutral","sentiment_score":0.21633410453796387},{"word":"hope","start":8.8,"end":9.04,"confidence":0.97998047,"punctuated_word":"Hope","sentiment":"positive","sentiment_score":0.4406178593635559},{"word":"you're","start":9.04,"end":9.28,"confidence":0.9914551,"punctuated_word":"you're","sentiment":"positive","sentiment_score":0.47598451375961304},{"word":"doing","start":9.28,"end":9.44,"confidence":1.0,"punctuated_word":"doing","sentiment":"positive","sentiment_score":0.4734012186527252},{"word":"well","start":9.44,"end":9.679999,"confidence":1.0,"punctuated_word":"well","sentiment":"positive","sentiment_score":0.4468921720981598},{"word":"today","start":9.679999,"end":10.179999,"confidence":0.9980469,"punctuated_word":"today.","sentiment":"positive","sentiment_score":0.3869938254356384},{"word":"oh","start":15.775001,"end":15.935,"confidence":0.81689453,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.03759360313415527},{"word":"yes","start":15.935,"end":16.255001,"confidence":0.9946289,"punctuated_word":"yes,","sentiment":"neutral","sentiment_score":0.01104577537626028},{"word":"ben","start":16.255001,"end":16.755001,"confidence":0.73498535,"punctuated_word":"Ben.","sentiment":"neutral","sentiment_score":0.024737367406487465},{"word":"vigilance","start":17.455,"end":17.955,"confidence":0.7141113,"punctuated_word":"Vigilance","sentiment":"neutral","sentiment_score":0.014763044193387032},{"word":"ai","start":18.655,"end":18.735,"confidence":0.5932617,"punctuated_word":"AI.","sentiment":"neutral","sentiment_score":0.025554202497005463},{"word":"it","start":18.735,"end":18.895,"confidence":0.9970703,"punctuated_word":"It","sentiment":"neutral","sentiment_score":0.00999324396252632},{"word":"is","start":18.895,"end":19.135,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.014404680579900742},{"word":"our","start":19.135,"end":19.455,"confidence":0.99902344,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.022337013855576515},{"word":"twenty","start":19.455,"end":19.775,"confidence":1.0,"punctuated_word":"twenty","sentiment":"neutral","sentiment_score":0.019900545477867126},{"word":"four","start":19.775,"end":19.935001,"confidence":1.0,"punctuated_word":"four","sentiment":"neutral","sentiment_score":0.009202990680933},{"word":"seven","start":19.935001,"end":20.415,"confidence":0.9970703,"punctuated_word":"seven","sentiment":"neutral","sentiment_score":0.01649291068315506},{"word":"ai","start":20.415,"end":20.735,"confidence":0.98095703,"punctuated_word":"AI","sentiment":"neutral","sentiment_score":0.06617509573698044},{"word":"security","start":20.735,"end":21.235,"confidence":0.9921875,"punctuated_word":"security","sentiment":"neutral","sentiment_score":0.020136933773756027},{"word":"analyst","start":21.295,"end":21.795,"confidence":0.7844238,"punctuated_word":"analyst.","sentiment":"neutral","sentiment_score":0.04065459221601486},{"word":"helps","start":22.175,"end":22.494999,"confidence":0.9719238,"punctuated_word":"Helps","sentiment":"neutral","sentiment_score":0.015121829695999622},{"word":"teams","start":22.494999,"end":22.895,"confidence":0.9902344,"punctuated_word":"teams","sentiment":"neutral","sentiment_score":0.04071151465177536},{"word":"investigate","start":22.895,"end":23.395,"confidence":0.93408203,"punctuated_word":"investigate","sentiment":"neutral","sentiment_score":-0.01078440062701702},{"word":"every","start":23.615,"end":23.935001,"confidence":0.99902344,"punctuated_word":"every","sentiment":"negative","sentiment_score":-0.5342143177986145},{"word":"security","start":23.935001,"end":24.335,"confidence":0.99902344,"punctuated_word":"security","sentiment":"negative","sentiment_score":-0.6158851981163025},{"word":"alert","start":24.335,"end":24.835,"confidence":0.99853516,"punctuated_word":"alert.","sentiment":"negative","sentiment_score":-0.5912324786186218}],"paragraphs":{"transcript":"\nOh, hi, Ben. It's Andrew from Vigilance AI. Hope you're doing well today. Oh, yes, Ben. Vigilance AI.\n\nIt is our twenty four seven AI security analyst. Helps teams investigate every security alert.","paragraphs":[{"sentences":[{"text":"Oh, hi, Ben.","start":4.88,"end":6.2599998,"sentiment":"neutral","sentiment_score":0.14643985529740652},{"text":"It's Andrew from Vigilance AI.","start":6.8799996,"end":8.8,"sentiment":"neutral","sentiment_score":0.16822599470615388},{"text":"Hope you're doing well today.","start":8.8,"end":10.179999,"sentiment":"positive","sentiment_score":0.4447779178619385},{"text":"Oh, yes, Ben.","start":15.775001,"end":16.755001,"sentiment":"neutral","sentiment_score":-0.0006034867838025093},{"text":"Vigilance AI.","start":17.455,"end":18.735,"sentiment":"neutral","sentiment_score":0.020158623345196247}],"sentiment":"neutral","sentiment_score":0.19682477305953702,"num_words":18,"start":4.88,"end":18.735},{"sentences":[{"text":"It is our twenty four seven AI security analyst.","start":18.735,"end":21.795,"sentiment":"neutral","sentiment_score":0.024366445218523342},{"text":"Helps teams investigate every security alert.","start":22.175,"end":24.835,"sentiment":"neutral","sentiment_score":-0.28271384180213016}],"sentiment":"neutral","sentiment_score":-0.09846566958973806,"num_words":15,"start":18.735,"end":24.835}]}}]},{"alternatives":[{"transcript":"Hello? Is this Ben here? Okay. What is this call about? Thank you. Okay. No. I'm I'm not interested. Thank you.","confidence":0.99609375,"words":[{"word":"hello","start":2.3999999,"end":2.6399999,"confidence":0.75561523,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.004889712668955326},{"word":"is","start":2.6399999,"end":2.8799999,"confidence":0.7841797,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.005498203448951244},{"word":"this","start":2.8799999,"end":3.12,"confidence":0.6801758,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.01084018498659134},{"word":"ben","start":3.12,"end":3.28,"confidence":0.8198242,"punctuated_word":"Ben","sentiment":"neutral","sentiment_score":0.006027143448591232},{"word":"here","start":3.28,"end":3.78,"confidence":0.9838867,"punctuated_word":"here?","sentiment":"neutral","sentiment_score":0.007398948073387146},{"word":"okay","start":12.0,"end":12.5,"confidence":0.99609375,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.05306689813733101},{"word":"what","start":13.2,"end":13.36,"confidence":0.69873047,"punctuated_word":"What","sentiment":"neutral","sentiment_score":0.010883985087275503},{"word":"is","start":13.36,"end":13.599999,"confidence":0.99609375,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.020973173901438713},{"word":"this","start":13.599999,"end":13.679999,"confidence":0.99609375,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.03347465395927429},{"word":"call","start":13.679999,"end":13.92,"confidence":0.99609375,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.02627638541162014},{"word":"about","start":13.92,"end":14.16,"confidence":0.99853516,"punctuated_word":"about?","sentiment":"neutral","sentiment_score":0.02013489603996277},{"word":"thank","start":14.16,"end":14.4,"confidence":1.0,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.2558145225048065},{"word":"you","start":14.4,"end":14.9,"confidence":0.9995117,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.18429872393608093},{"word":"okay","start":22.525,"end":23.025,"confidence":0.82714844,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.011738681234419346},{"word":"no","start":23.085001,"end":23.585001,"confidence":0.98339844,"punctuated_word":"No.","sentiment":"negative","sentiment_score":-0.5126858949661255},{"word":"i'm","start":24.925,"end":25.005001,"confidence":0.9926758,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.7417639493942261},{"word":"i'm","start":25.005001,"end":25.244999,"confidence":0.8791504,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.7635912895202637},{"word":"not","start":25.244999,"end":25.485,"confidence":0.99902344,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.8018593192100525},{"word":"interested","start":25.485,"end":25.885,"confidence":0.9995117,"punctuated_word":"interested.","sentiment":"negative","sentiment_score":-0.7446789145469666},{"word":"thank","start":25.885,"end":26.045,"confidence":1.0,"punctuated_word":"Thank","sentiment":"negative","sentiment_score":-0.5968227386474609},{"word":"you","start":26.045,"end":26.545,"confidence":0.9995117,"punctuated_word":"you.","sentiment":"negative","sentiment_score":-0.40540990233421326}],"paragraphs":{"transcript":"\nHello? Is this Ben here? Okay. What is this call about? Thank you.\n\nOkay. No. I'm I'm not interested. Thank you.","paragraphs":[{"sentences":[{"text":"Hello?","start":2.3999999,"end":2.6399999,"sentiment":"neutral","sentiment_score":0.004889712668955326},{"text":"Is this Ben here?","start":2.6399999,"end":3.78,"sentiment":"neutral","sentiment_score":0.0074411199893802404},{"text":"Okay.","start":12.0,"end":12.5,"sentiment":"neutral","sentiment_score":0.05306689813733101},{"text":"What is this call about?","start":13.2,"end":14.16,"sentiment":"neutral","sentiment_score":0.022348618879914284},{"text":"Thank you.","start":14.16,"end":14.9,"sentiment":"neutral","sentiment_score":0.22005662322044373}],"sentiment":"neutral","sentiment_score":0.04919826396955894,"num_words":13,"start":2.3999999,"end":14.9},{"sentences":[{"text":"Okay.","start":22.525,"end":23.025,"sentiment":"neutral","sentiment_score":-0.011738681234419346},{"text":"No.","start":23.085001,"end":23.585001,"sentiment":"negative","sentiment_score":-0.5126858949661255},{"text":"I'm I'm not interested.","start":24.925,"end":25.885,"sentiment":"negative","sentiment_score":-0.7629733681678772},{"text":"Thank you.","start":25.885,"end":26.545,"sentiment":"negative","sentiment_score":-0.5011163204908371}],"sentiment":"negative","sentiment_score":-0.572318836231716,"num_words":8,"start":22.525,"end":26.545}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello? Is this Ben here?\n\nChannel 0: Oh, hi, Ben. It's Andrew from Vigilance AI. Hope you're doing well today.\n\nChannel 1: Okay. What is this call about? Thank you.\n\nChannel 0: Oh, yes, Ben. Vigilance AI. It is our twenty four seven AI security analyst. Helps teams\n\nChannel 1: Okay.\n\nChannel 0: investigate\n\nChannel 1: No.\n\nChannel 0: every security alert.\n\nChannel 1: I'm I'm not interested. Thank you.","paragraphs":[{"sentences":[{"text":"Hello?","start":2.3999999,"end":2.6399999,"sentiment":"neutral","sentiment_score":0.004889712668955326},{"text":"Is this Ben here?","start":2.6399999,"end":3.78,"sentiment":"neutral","sentiment_score":0.0074411199893802404}],"sentiment":"neutral","sentiment_score":0.006930838525295258,"channel":1,"num_words":5,"start":2.3999999,"end":3.78},{"sentences":[{"text":"Oh, hi, Ben.","start":4.88,"end":6.2599998,"sentiment":"neutral","sentiment_score":0.14643985529740652},{"text":"It's Andrew from Vigilance AI.","start":6.8799996,"end":8.8,"sentiment":"neutral","sentiment_score":0.16822599470615388},{"text":"Hope you're doing well today.","start":8.8,"end":10.179999,"sentiment":"positive","sentiment_score":0.4447779178619385}],"sentiment":"neutral","sentiment_score":0.2695645483640524,"channel":0,"num_words":13,"start":4.88,"end":10.179999},{"sentences":[{"text":"Okay.","start":12.0,"end":12.5,"sentiment":"neutral","sentiment_score":0.05306689813733101},{"text":"What is this call about?","start":13.2,"end":14.16,"sentiment":"neutral","sentiment_score":0.022348618879914284},{"text":"Thank you.","start":14.16,"end":14.9,"sentiment":"neutral","sentiment_score":0.22005662322044373}],"sentiment":"neutral","sentiment_score":0.07561540487222373,"channel":1,"num_words":8,"start":12.0,"end":14.9},{"sentences":[{"text":"Oh, yes, Ben.","start":15.775001,"end":16.755001,"sentiment":"neutral","sentiment_score":-0.0006034867838025093},{"text":"Vigilance AI.","start":17.455,"end":18.735,"sentiment":"neutral","sentiment_score":0.020158623345196247},{"text":"It is our twenty four seven AI security analyst.","start":18.735,"end":21.795,"sentiment":"neutral","sentiment_score":0.024366445218523342},{"text":"Helps teams","start":22.175,"end":22.895,"sentiment":"neutral","sentiment_score":0.02791667217388749}],"sentiment":"neutral","sentiment_score":0.019602383603341877,"channel":0,"num_words":16,"start":15.775001,"end":22.895},{"sentences":[{"text":"Okay.","start":22.525,"end":23.025,"sentiment":"neutral","sentiment_score":-0.011738681234419346}],"sentiment":"neutral","sentiment_score":-0.011738681234419346,"channel":1,"num_words":1,"start":22.525,"end":23.025},{"sentences":[{"text":"investigate","start":22.895,"end":23.395,"sentiment":"neutral","sentiment_score":-0.01078440062701702}],"sentiment":"neutral","sentiment_score":-0.01078440062701702,"channel":0,"num_words":1,"start":22.895,"end":23.395},{"sentences":[{"text":"No.","start":23.085001,"end":23.585001,"sentiment":"negative","sentiment_score":-0.5126858949661255}],"sentiment":"negative","sentiment_score":-0.5126858949661255,"channel":1,"num_words":1,"start":23.085001,"end":23.585001},{"sentences":[{"text":"every security alert.","start":23.615,"end":24.835,"sentiment":"negative","sentiment_score":-0.5804439981778463}],"sentiment":"negative","sentiment_score":-0.5804439981778463,"channel":0,"num_words":3,"start":23.615,"end":24.835},{"sentences":[{"text":"I'm I'm not interested.","start":24.925,"end":25.885,"sentiment":"negative","sentiment_score":-0.7629733681678772},{"text":"Thank you.","start":25.885,"end":26.545,"sentiment":"negative","sentiment_score":-0.5011163204908371}],"sentiment":"negative","sentiment_score":-0.6756876856088638,"channel":1,"num_words":6,"start":24.925,"end":26.545}]},"summary":{"result":"success","short":"An agent fromGenerationance AI called Ben, but Ben refused to speak and declined their offer. The agent explains that their company is helping companies investigate security breaches and is not interested."},"intents":{"segments":[]},"sentiments":{"segments":[{"text":"Hello? Is this Ben here? Oh, hi, Ben. It's Andrew from Vigilance AI.","start_word":0,"end_word":12,"sentiment":"neutral","sentiment_score":0.10787340253591536},{"text":"Hope you're doing well today.","start_word":13,"end_word":17,"sentiment":"positive","sentiment_score":0.445356547832489},{"text":"Okay. What is this call about? Thank you. Oh, yes, Ben. Vigilance AI. It is our twenty four seven AI security analyst. Helps teams Okay.","start_word":18,"end_word":42,"sentiment":"neutral","sentiment_score":0.03409812971949577},{"text":"investigate No. every security alert. I'm I'm not interested. Thank you.","start_word":43,"end_word":53,"sentiment":"negative","sentiment_score":-0.630275309085846}],"average":{"sentiment":"neutral","sentiment_score":-0.05183849009600552}}}}