{"metadata":{"transaction_key":"deprecated","request_id":"019eaf2e-4ee1-7013-bb82-1c9d95cb458f","sha256":"d7fec6ef6a9f5c41860d8723501b0329446f3faa2f54574aaae61b754bc6bfe2","created":"2026-06-10T01:38:29.426Z","duration":47.447937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":182,"output_tokens":45},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":215,"output_tokens":215},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":215,"output_tokens":2}},"results":{"channels":[{"alternatives":[{"transcript":"Hi. Good morning, sir. This is Abby. I'm calling in behalf of Daniel from TechnoWand. We're based in Spring yeah. We're based in Springfield, Brisbane. Daniel from TechnoOne. We are reaching out because he wanted to check if you do have IT issues or recurring issues. Yes. Do you have who is this person that we can talk to about it? Oh, okay. They are based in overseas. Okay. Got it. Thank you, sir. Take care. Bye bye.","confidence":0.9980469,"words":[{"word":"hi","start":3.04,"end":3.4399998,"confidence":0.9980469,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.18441390991210935},{"word":"good","start":3.4399998,"end":3.6,"confidence":1.0,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.34864214062690735},{"word":"morning","start":3.6,"end":3.9199998,"confidence":0.9995117,"punctuated_word":"morning,","sentiment":"positive","sentiment_score":0.381682813167572},{"word":"sir","start":3.9199998,"end":4.24,"confidence":1.0,"punctuated_word":"sir.","sentiment":"neutral","sentiment_score":0.3325769901275635},{"word":"this","start":4.24,"end":4.48,"confidence":1.0,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.2175898402929306},{"word":"is","start":4.48,"end":4.72,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.19529421627521515},{"word":"abby","start":4.72,"end":5.12,"confidence":0.9807129,"punctuated_word":"Abby.","sentiment":"neutral","sentiment_score":0.1480315625667572},{"word":"i'm","start":5.12,"end":5.2799997,"confidence":1.0,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.10848471522331238},{"word":"calling","start":5.2799997,"end":5.6,"confidence":1.0,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":0.07387611269950867},{"word":"in","start":5.6,"end":5.7599998,"confidence":0.53466797,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.10865066200494766},{"word":"behalf","start":5.7599998,"end":6.16,"confidence":1.0,"punctuated_word":"behalf","sentiment":"neutral","sentiment_score":0.09273622184991837},{"word":"of","start":6.16,"end":6.3999996,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.12434162199497224},{"word":"daniel","start":6.3999996,"end":6.8999996,"confidence":0.95947266,"punctuated_word":"Daniel","sentiment":"neutral","sentiment_score":0.1246919110417366},{"word":"from","start":6.96,"end":7.2799997,"confidence":0.9980469,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.13632114231586456},{"word":"technowand","start":7.2799997,"end":7.7799997,"confidence":0.915332,"punctuated_word":"TechnoWand.","sentiment":"neutral","sentiment_score":0.1448783278465271},{"word":"we're","start":8.72,"end":9.04,"confidence":0.99658203,"punctuated_word":"We're","sentiment":"neutral","sentiment_score":0.06341075152158737},{"word":"based","start":9.04,"end":9.36,"confidence":1.0,"punctuated_word":"based","sentiment":"neutral","sentiment_score":0.06240266188979149},{"word":"in","start":9.36,"end":9.679999,"confidence":1.0,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.06781817227602005},{"word":"spring","start":9.679999,"end":9.84,"confidence":0.84765625,"punctuated_word":"Spring","sentiment":"neutral","sentiment_score":0.0885479599237442},{"word":"yeah","start":10.48,"end":10.8,"confidence":0.9851074,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":0.07537680864334106},{"word":"we're","start":10.8,"end":11.04,"confidence":1.0,"punctuated_word":"We're","sentiment":"neutral","sentiment_score":0.05427991971373558},{"word":"based","start":11.04,"end":11.28,"confidence":1.0,"punctuated_word":"based","sentiment":"neutral","sentiment_score":0.05198836326599121},{"word":"in","start":11.28,"end":11.44,"confidence":0.9941406,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.0519009493291378},{"word":"springfield","start":11.44,"end":11.92,"confidence":0.99853516,"punctuated_word":"Springfield,","sentiment":"neutral","sentiment_score":0.0632885992527008},{"word":"brisbane","start":11.92,"end":12.42,"confidence":0.9980469,"punctuated_word":"Brisbane.","sentiment":"neutral","sentiment_score":0.07344642281532288},{"word":"daniel","start":16.105,"end":16.425,"confidence":0.9482422,"punctuated_word":"Daniel","sentiment":"neutral","sentiment_score":0.013012432493269444},{"word":"from","start":16.425,"end":16.904999,"confidence":0.9970703,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.013470416888594627},{"word":"technoone","start":16.904999,"end":17.404999,"confidence":0.8286133,"punctuated_word":"TechnoOne.","sentiment":"neutral","sentiment_score":0.015318761579692364},{"word":"we","start":17.865,"end":18.185,"confidence":0.9194336,"punctuated_word":"We","sentiment":"neutral","sentiment_score":0.013190126046538351},{"word":"are","start":18.185,"end":18.345,"confidence":0.99316406,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.009300585836172104},{"word":"reaching","start":18.345,"end":18.664999,"confidence":1.0,"punctuated_word":"reaching","sentiment":"neutral","sentiment_score":0.01991048827767372},{"word":"out","start":18.664999,"end":18.824999,"confidence":1.0,"punctuated_word":"out","sentiment":"neutral","sentiment_score":0.014325521886348724},{"word":"because","start":18.824999,"end":19.064999,"confidence":0.9902344,"punctuated_word":"because","sentiment":"neutral","sentiment_score":0.0097426138818264},{"word":"he","start":19.064999,"end":19.225,"confidence":0.8828125,"punctuated_word":"he","sentiment":"neutral","sentiment_score":0.012729719281196594},{"word":"wanted","start":19.225,"end":19.625,"confidence":1.0,"punctuated_word":"wanted","sentiment":"neutral","sentiment_score":0.007455702871084213},{"word":"to","start":19.625,"end":19.945,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.01602146588265896},{"word":"check","start":19.945,"end":20.265,"confidence":0.99902344,"punctuated_word":"check","sentiment":"neutral","sentiment_score":0.019629504531621933},{"word":"if","start":20.265,"end":20.425,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.0064003607258200645},{"word":"you","start":20.425,"end":20.664999,"confidence":0.7651367,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.004597127437591553},{"word":"do","start":20.664999,"end":20.744999,"confidence":1.0,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.0010932162404060364},{"word":"have","start":20.744999,"end":21.064999,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.0006379634141921997},{"word":"it","start":21.064999,"end":21.564999,"confidence":1.0,"punctuated_word":"IT","sentiment":"neutral","sentiment_score":0.0012576095759868622},{"word":"issues","start":21.865,"end":22.365,"confidence":1.0,"punctuated_word":"issues","sentiment":"neutral","sentiment_score":-0.026130544021725655},{"word":"or","start":22.904999,"end":23.224998,"confidence":0.9838867,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.013632893562316896},{"word":"recurring","start":23.224998,"end":23.705,"confidence":0.9980469,"punctuated_word":"recurring","sentiment":"neutral","sentiment_score":-0.018118146806955338},{"word":"issues","start":23.705,"end":24.205,"confidence":0.98339844,"punctuated_word":"issues.","sentiment":"neutral","sentiment_score":-0.03155183047056198},{"word":"yes","start":24.425,"end":24.925,"confidence":0.64868164,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":-0.13315841555595398},{"word":"do","start":30.345,"end":30.585,"confidence":0.8857422,"punctuated_word":"Do","sentiment":"neutral","sentiment_score":-0.13711142539978027},{"word":"you","start":30.585,"end":30.664999,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.13635462522506714},{"word":"have","start":30.664999,"end":31.14,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.09741663932800292},{"word":"who","start":31.539999,"end":31.779999,"confidence":0.671875,"punctuated_word":"who","sentiment":"neutral","sentiment_score":-0.11427246779203416},{"word":"is","start":31.779999,"end":32.18,"confidence":0.9970703,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.13835924863815308},{"word":"this","start":32.18,"end":32.34,"confidence":0.9980469,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.1822938621044159},{"word":"person","start":32.34,"end":32.739998,"confidence":1.0,"punctuated_word":"person","sentiment":"neutral","sentiment_score":-0.12577800452709198},{"word":"that","start":32.739998,"end":32.899998,"confidence":0.99902344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.1322535127401352},{"word":"we","start":32.899998,"end":32.98,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.15798373520374298},{"word":"can","start":32.98,"end":33.3,"confidence":0.98291016,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.14529135823249817},{"word":"talk","start":33.3,"end":33.54,"confidence":0.9741211,"punctuated_word":"talk","sentiment":"neutral","sentiment_score":-0.1480659693479538},{"word":"to","start":33.54,"end":33.7,"confidence":0.9951172,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.17707571387290957},{"word":"about","start":33.7,"end":33.94,"confidence":0.98095703,"punctuated_word":"about","sentiment":"neutral","sentiment_score":-0.14871539175510406},{"word":"it","start":33.94,"end":34.44,"confidence":0.99658203,"punctuated_word":"it?","sentiment":"neutral","sentiment_score":-0.21257361769676208},{"word":"oh","start":41.72294,"end":41.88294,"confidence":0.77905273,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.09142450243234634},{"word":"okay","start":41.88294,"end":42.12294,"confidence":0.9975586,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":-0.07557854801416397},{"word":"they","start":42.12294,"end":42.62294,"confidence":0.99316406,"punctuated_word":"They","sentiment":"neutral","sentiment_score":-0.10572384297847748},{"word":"are","start":42.682938,"end":43.08294,"confidence":0.9614258,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.0927226021885872},{"word":"based","start":43.08294,"end":43.322937,"confidence":0.99609375,"punctuated_word":"based","sentiment":"neutral","sentiment_score":-0.06352517753839493},{"word":"in","start":43.322937,"end":43.64294,"confidence":0.8017578,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.06620287150144577},{"word":"overseas","start":43.64294,"end":44.14294,"confidence":0.98999023,"punctuated_word":"overseas.","sentiment":"neutral","sentiment_score":-0.06983046978712082},{"word":"okay","start":44.202938,"end":44.522938,"confidence":1.0,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.007781105116009712},{"word":"got","start":44.522938,"end":44.682938,"confidence":1.0,"punctuated_word":"Got","sentiment":"neutral","sentiment_score":0.027028802782297134},{"word":"it","start":44.682938,"end":44.842937,"confidence":1.0,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":0.108307383954525},{"word":"thank","start":44.842937,"end":45.08294,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.4828391373157501},{"word":"you","start":45.08294,"end":45.24294,"confidence":1.0,"punctuated_word":"you,","sentiment":"positive","sentiment_score":0.4968719482421875},{"word":"sir","start":45.24294,"end":45.642937,"confidence":1.0,"punctuated_word":"sir.","sentiment":"positive","sentiment_score":0.4311276078224182},{"word":"take","start":45.642937,"end":45.88294,"confidence":1.0,"punctuated_word":"Take","sentiment":"positive","sentiment_score":0.4644648730754852},{"word":"care","start":45.88294,"end":46.12294,"confidence":1.0,"punctuated_word":"care.","sentiment":"positive","sentiment_score":0.3613247871398926},{"word":"bye","start":46.12294,"end":46.362938,"confidence":1.0,"punctuated_word":"Bye","sentiment":"positive","sentiment_score":0.35632380843162537},{"word":"bye","start":46.362938,"end":46.862938,"confidence":0.99902344,"punctuated_word":"bye.","sentiment":"neutral","sentiment_score":0.1320858746767044}],"paragraphs":{"transcript":"\nHi. Good morning, sir. This is Abby. I'm calling in behalf of Daniel from TechnoWand. We're based in Spring yeah.\n\nWe're based in Springfield, Brisbane. Daniel from TechnoOne. We are reaching out because he wanted to check if you do have IT issues or recurring issues. Yes. Do you have who is this person that we can talk to about it?\n\nOh, okay. They are based in overseas. Okay. Got it. Thank you, sir.\n\nTake care. Bye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":3.04,"end":3.4399998,"sentiment":"neutral","sentiment_score":0.18441390991210935},{"text":"Good morning, sir.","start":3.4399998,"end":4.24,"sentiment":"positive","sentiment_score":0.3543006479740143},{"text":"This is Abby.","start":4.24,"end":5.12,"sentiment":"neutral","sentiment_score":0.18697187304496765},{"text":"I'm calling in behalf of Daniel from TechnoWand.","start":5.12,"end":7.7799997,"sentiment":"neutral","sentiment_score":0.11424758937209845},{"text":"We're based in Spring yeah.","start":8.72,"end":10.8,"sentiment":"neutral","sentiment_score":0.07151127085089684}],"sentiment":"neutral","sentiment_score":0.15398842711001634,"num_words":20,"start":3.04,"end":10.8},{"sentences":[{"text":"We're based in Springfield, Brisbane.","start":10.8,"end":12.42,"sentiment":"neutral","sentiment_score":0.058980850875377654},{"text":"Daniel from TechnoOne.","start":16.105,"end":17.404999,"sentiment":"neutral","sentiment_score":0.013933870320518812},{"text":"We are reaching out because he wanted to check if you do have IT issues or recurring issues.","start":17.865,"end":24.205,"sentiment":"neutral","sentiment_score":0.0026032550570865474},{"text":"Yes.","start":24.425,"end":24.925,"sentiment":"neutral","sentiment_score":-0.13315841555595398},{"text":"Do you have who is this person that we can talk to about it?","start":30.345,"end":34.44,"sentiment":"neutral","sentiment_score":-0.14668182656168938}],"sentiment":"neutral","sentiment_score":-0.043979012952526896,"num_words":41,"start":10.8,"end":34.44},{"sentences":[{"text":"Oh, okay.","start":41.72294,"end":42.12294,"sentiment":"neutral","sentiment_score":-0.08350152522325516},{"text":"They are based in overseas.","start":42.12294,"end":44.14294,"sentiment":"neutral","sentiment_score":-0.07960099279880524},{"text":"Okay.","start":44.202938,"end":44.522938,"sentiment":"neutral","sentiment_score":0.007781105116009712},{"text":"Got it.","start":44.522938,"end":44.842937,"sentiment":"neutral","sentiment_score":0.06766809336841106},{"text":"Thank you, sir.","start":44.842937,"end":45.642937,"sentiment":"positive","sentiment_score":0.4702795644601186}],"sentiment":"neutral","sentiment_score":0.07607292083020394,"num_words":13,"start":41.72294,"end":45.642937},{"sentences":[{"text":"Take care.","start":45.642937,"end":46.12294,"sentiment":"positive","sentiment_score":0.4128948301076889},{"text":"Bye bye.","start":46.12294,"end":46.862938,"sentiment":"neutral","sentiment_score":0.2442048415541649}],"sentiment":"neutral","sentiment_score":0.3285498358309269,"num_words":4,"start":45.642937,"end":46.862938}]}}]},{"alternatives":[{"transcript":"Hello. This is Vienna. Yes. Who are you calling on behalf of, sir? No. No, sir. I think you've got the wrong person. I'm I'm just the employee of the business, so that that's alright. And they're they're actually based overseas, and they're IT based overseas, so you probably you got some sort of a wrong number. Yes. Thank you.","confidence":0.96069336,"words":[{"word":"hello","start":0.71999997,"end":1.04,"confidence":0.89404297,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.019453054293990135},{"word":"this","start":1.04,"end":1.1999999,"confidence":0.9902344,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.014128047972917557},{"word":"is","start":1.1999999,"end":1.36,"confidence":0.9980469,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.0117413979023695},{"word":"vienna","start":1.36,"end":1.86,"confidence":0.5996094,"punctuated_word":"Vienna.","sentiment":"neutral","sentiment_score":0.030216757208108905},{"word":"yes","start":12.88,"end":13.12,"confidence":0.96069336,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.03562202304601669},{"word":"who","start":13.12,"end":13.36,"confidence":0.8100586,"punctuated_word":"Who","sentiment":"neutral","sentiment_score":0.013139300979673862},{"word":"are","start":13.36,"end":13.44,"confidence":0.9223633,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.014425812289118769},{"word":"you","start":13.44,"end":13.5199995,"confidence":0.9951172,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.017981529235839844},{"word":"calling","start":13.5199995,"end":13.759999,"confidence":1.0,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":0.014794599264860151},{"word":"on","start":13.759999,"end":13.92,"confidence":0.98535156,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.015096189454197884},{"word":"behalf","start":13.92,"end":14.16,"confidence":0.99902344,"punctuated_word":"behalf","sentiment":"neutral","sentiment_score":0.01299789547920227},{"word":"of","start":14.16,"end":14.32,"confidence":0.9421387,"punctuated_word":"of,","sentiment":"neutral","sentiment_score":0.016777049750089645},{"word":"sir","start":14.32,"end":14.82,"confidence":0.99902344,"punctuated_word":"sir?","sentiment":"neutral","sentiment_score":0.01979592815041542},{"word":"no","start":24.095,"end":24.415,"confidence":0.8894043,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.15659144520759585},{"word":"no","start":24.415,"end":24.575,"confidence":0.6984863,"punctuated_word":"No,","sentiment":"neutral","sentiment_score":-0.1439736634492874},{"word":"sir","start":24.575,"end":24.814999,"confidence":0.9875488,"punctuated_word":"sir.","sentiment":"neutral","sentiment_score":-0.23684731125831604},{"word":"i","start":24.814999,"end":24.895,"confidence":0.98291016,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.5971853137016296},{"word":"think","start":24.895,"end":25.055,"confidence":0.99609375,"punctuated_word":"think","sentiment":"negative","sentiment_score":-0.5976060628890991},{"word":"you've","start":25.055,"end":25.294998,"confidence":0.94189453,"punctuated_word":"you've","sentiment":"negative","sentiment_score":-0.6312352418899536},{"word":"got","start":25.294998,"end":25.375,"confidence":0.9980469,"punctuated_word":"got","sentiment":"negative","sentiment_score":-0.6531007885932922},{"word":"the","start":25.375,"end":25.535,"confidence":0.99902344,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.6397872567176819},{"word":"wrong","start":25.535,"end":25.775,"confidence":1.0,"punctuated_word":"wrong","sentiment":"negative","sentiment_score":-0.5648707747459412},{"word":"person","start":25.775,"end":26.275,"confidence":0.9897461,"punctuated_word":"person.","sentiment":"negative","sentiment_score":-0.6050997376441956},{"word":"i'm","start":26.494999,"end":26.654999,"confidence":0.9812012,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.35612207651138306},{"word":"i'm","start":26.654999,"end":26.735,"confidence":0.7770996,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.3240068852901459},{"word":"just","start":26.735,"end":26.895,"confidence":0.9326172,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.29630792140960693},{"word":"the","start":26.895,"end":27.055,"confidence":0.78466797,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.3114614188671112},{"word":"employee","start":27.055,"end":27.455,"confidence":1.0,"punctuated_word":"employee","sentiment":"neutral","sentiment_score":-0.23513399064540863},{"word":"of","start":27.455,"end":27.535,"confidence":0.9716797,"punctuated_word":"of","sentiment":"negative","sentiment_score":-0.38024458289146423},{"word":"the","start":27.535,"end":27.695,"confidence":0.9248047,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.3621168434619904},{"word":"business","start":27.695,"end":28.015,"confidence":0.8227539,"punctuated_word":"business,","sentiment":"negative","sentiment_score":-0.35502755641937256},{"word":"so","start":28.015,"end":28.175,"confidence":0.9472656,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.322065144777298},{"word":"that","start":28.175,"end":28.255,"confidence":0.99316406,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.2884156107902527},{"word":"that's","start":28.335,"end":28.575,"confidence":1.0,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":-0.3239678740501404},{"word":"alright","start":28.575,"end":29.075,"confidence":0.99658203,"punctuated_word":"alright.","sentiment":"neutral","sentiment_score":-0.2498149126768112},{"word":"and","start":34.63,"end":34.79,"confidence":0.9013672,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.22030088305473328},{"word":"they're","start":34.79,"end":34.95,"confidence":0.6916504,"punctuated_word":"they're","sentiment":"neutral","sentiment_score":-0.2119702696800232},{"word":"they're","start":34.95,"end":35.11,"confidence":0.9387207,"punctuated_word":"they're","sentiment":"neutral","sentiment_score":-0.24567678570747375},{"word":"actually","start":35.11,"end":35.43,"confidence":0.99121094,"punctuated_word":"actually","sentiment":"neutral","sentiment_score":-0.29105016589164734},{"word":"based","start":35.43,"end":35.67,"confidence":0.9838867,"punctuated_word":"based","sentiment":"neutral","sentiment_score":-0.21421876549720764},{"word":"overseas","start":35.67,"end":36.15,"confidence":0.7766113,"punctuated_word":"overseas,","sentiment":"neutral","sentiment_score":-0.2588542699813843},{"word":"and","start":36.15,"end":36.47,"confidence":0.96972656,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.24791419506073},{"word":"they're","start":36.47,"end":36.71,"confidence":0.69140625,"punctuated_word":"they're","sentiment":"neutral","sentiment_score":-0.2921563982963562},{"word":"it","start":36.71,"end":37.03,"confidence":0.71484375,"punctuated_word":"IT","sentiment":"neutral","sentiment_score":-0.29853999614715576},{"word":"based","start":37.03,"end":37.27,"confidence":0.9350586,"punctuated_word":"based","sentiment":"neutral","sentiment_score":-0.29876869916915894},{"word":"overseas","start":37.27,"end":37.75,"confidence":0.842041,"punctuated_word":"overseas,","sentiment":"negative","sentiment_score":-0.3546198904514313},{"word":"so","start":37.75,"end":37.989998,"confidence":0.46704102,"punctuated_word":"so","sentiment":"negative","sentiment_score":-0.3483208119869232},{"word":"you","start":37.989998,"end":38.15,"confidence":0.9560547,"punctuated_word":"you","sentiment":"negative","sentiment_score":-0.5113083124160767},{"word":"probably","start":38.15,"end":38.65,"confidence":0.6479492,"punctuated_word":"probably","sentiment":"negative","sentiment_score":-0.5756938457489014},{"word":"you","start":38.95,"end":39.11,"confidence":0.9526367,"punctuated_word":"you","sentiment":"negative","sentiment_score":-0.6581276059150696},{"word":"got","start":39.11,"end":39.27,"confidence":0.8852539,"punctuated_word":"got","sentiment":"negative","sentiment_score":-0.5865306258201599},{"word":"some","start":39.27,"end":39.43,"confidence":0.9902344,"punctuated_word":"some","sentiment":"negative","sentiment_score":-0.587212324142456},{"word":"sort","start":39.43,"end":39.59,"confidence":0.99121094,"punctuated_word":"sort","sentiment":"negative","sentiment_score":-0.5432413816452026},{"word":"of","start":39.59,"end":39.75,"confidence":1.0,"punctuated_word":"of","sentiment":"negative","sentiment_score":-0.5219210982322693},{"word":"a","start":39.75,"end":39.91,"confidence":0.9902344,"punctuated_word":"a","sentiment":"negative","sentiment_score":-0.4701182246208191},{"word":"wrong","start":39.91,"end":40.23,"confidence":1.0,"punctuated_word":"wrong","sentiment":"negative","sentiment_score":-0.4009559154510498},{"word":"number","start":40.23,"end":40.73,"confidence":0.9975586,"punctuated_word":"number.","sentiment":"negative","sentiment_score":-0.3884654045104981},{"word":"yes","start":44.542873,"end":45.042873,"confidence":0.74121094,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.0708162933588028},{"word":"thank","start":45.982872,"end":46.30287,"confidence":0.36523438,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.4162667691707611},{"word":"you","start":46.30287,"end":46.80287,"confidence":0.9650879,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.3630027770996094}],"paragraphs":{"transcript":"\nHello. This is Vienna. Yes. Who are you calling on behalf of, sir? No.\n\nNo, sir. I think you've got the wrong person. I'm I'm just the employee of the business, so that that's alright. And they're they're actually based overseas, and they're IT based overseas, so you probably you got some sort of a wrong number. Yes.\n\nThank you.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.71999997,"end":1.04,"sentiment":"neutral","sentiment_score":0.019453054293990135},{"text":"This is Vienna.","start":1.04,"end":1.86,"sentiment":"neutral","sentiment_score":0.018695401027798653},{"text":"Yes.","start":12.88,"end":13.12,"sentiment":"neutral","sentiment_score":0.03562202304601669},{"text":"Who are you calling on behalf of, sir?","start":13.12,"end":14.82,"sentiment":"neutral","sentiment_score":0.01562603807542473},{"text":"No.","start":24.095,"end":24.415,"sentiment":"neutral","sentiment_score":-0.15659144520759585}],"sentiment":"neutral","sentiment_score":0.005684152844228913,"num_words":14,"start":0.71999997,"end":24.415},{"sentences":[{"text":"No, sir.","start":24.415,"end":24.814999,"sentiment":"neutral","sentiment_score":-0.19041048735380173},{"text":"I think you've got the wrong person.","start":24.814999,"end":26.275,"sentiment":"negative","sentiment_score":-0.6126978823116848},{"text":"I'm I'm just the employee of the business, so that that's alright.","start":26.494999,"end":29.075,"sentiment":"neutral","sentiment_score":-0.3170570681492488},{"text":"And they're they're actually based overseas, and they're IT based overseas, so you probably you got some sort of a wrong number.","start":34.63,"end":40.73,"sentiment":"negative","sentiment_score":-0.3875439031557603},{"text":"Yes.","start":44.542873,"end":45.042873,"sentiment":"neutral","sentiment_score":0.0708162933588028}],"sentiment":"negative","sentiment_score":-0.38476228510791605,"num_words":44,"start":24.415,"end":45.042873},{"sentences":[{"text":"Thank you.","start":45.982872,"end":46.80287,"sentiment":"positive","sentiment_score":0.38963477313518524}],"sentiment":"positive","sentiment_score":0.38963477313518524,"num_words":2,"start":45.982872,"end":46.80287}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello. This is Vienna.\n\nChannel 0: Hi. Good morning, sir. This is Abby. I'm calling in behalf of Daniel from TechnoWand. We're based in Spring yeah.\n\nWe're based in Springfield, Brisbane.\n\nChannel 1: Yes. Who are you calling on behalf of, sir?\n\nChannel 0: Daniel from TechnoOne. We are reaching out because he wanted to check if you do have IT issues or recurring issues.\n\nChannel 1: No. No,\n\nChannel 0: Yes.\n\nChannel 1: sir. I think you've got the wrong person. I'm I'm just the employee of the business, so that that's alright.\n\nChannel 0: Do you have who is this person that we can talk to about it?\n\nChannel 1: And they're they're actually based overseas, and they're IT based overseas, so you probably you got some sort of a wrong number.\n\nChannel 0: Oh, okay. They are based in overseas. Okay. Got\n\nChannel 1: Yes.\n\nChannel 0: it. Thank you, sir. Take care.\n\nChannel 1: Thank\n\nChannel 0: Bye\n\nChannel 1: you.\n\nChannel 0: bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.71999997,"end":1.04,"sentiment":"neutral","sentiment_score":0.019453054293990135},{"text":"This is Vienna.","start":1.04,"end":1.86,"sentiment":"neutral","sentiment_score":0.018695401027798653}],"sentiment":"neutral","sentiment_score":0.018884814344346523,"channel":1,"num_words":4,"start":0.71999997,"end":1.86},{"sentences":[{"text":"Hi.","start":3.04,"end":3.4399998,"sentiment":"neutral","sentiment_score":0.18441390991210935},{"text":"Good morning, sir.","start":3.4399998,"end":4.24,"sentiment":"positive","sentiment_score":0.3543006479740143},{"text":"This is Abby.","start":4.24,"end":5.12,"sentiment":"neutral","sentiment_score":0.18697187304496765},{"text":"I'm calling in behalf of Daniel from TechnoWand.","start":5.12,"end":7.7799997,"sentiment":"neutral","sentiment_score":0.11424758937209845},{"text":"We're based in Spring yeah.","start":8.72,"end":10.8,"sentiment":"neutral","sentiment_score":0.07151127085089684}],"sentiment":"neutral","sentiment_score":0.15398842711001634,"channel":0,"num_words":20,"start":3.04,"end":10.8},{"sentences":[{"text":"We're based in Springfield, Brisbane.","start":10.8,"end":12.42,"sentiment":"neutral","sentiment_score":0.058980850875377654}],"sentiment":"neutral","sentiment_score":0.058980850875377654,"channel":0,"num_words":5,"start":10.8,"end":12.42},{"sentences":[{"text":"Yes.","start":12.88,"end":13.12,"sentiment":"neutral","sentiment_score":0.03562202304601669},{"text":"Who are you calling on behalf of, sir?","start":13.12,"end":14.82,"sentiment":"neutral","sentiment_score":0.01562603807542473}],"sentiment":"neutral","sentiment_score":0.017847814183268283,"channel":1,"num_words":9,"start":12.88,"end":14.82},{"sentences":[{"text":"Daniel from TechnoOne.","start":16.105,"end":17.404999,"sentiment":"neutral","sentiment_score":0.013933870320518812},{"text":"We are reaching out because he wanted to check if you do have IT issues or recurring issues.","start":17.865,"end":24.205,"sentiment":"neutral","sentiment_score":0.0026032550570865474}],"sentiment":"neutral","sentiment_score":0.0042219143804340135,"channel":0,"num_words":21,"start":16.105,"end":24.205},{"sentences":[{"text":"No.","start":24.095,"end":24.415,"sentiment":"neutral","sentiment_score":-0.15659144520759585},{"text":"No,","start":24.415,"end":24.575,"sentiment":"neutral","sentiment_score":-0.1439736634492874}],"sentiment":"neutral","sentiment_score":-0.15028255432844162,"channel":1,"num_words":2,"start":24.095,"end":24.575},{"sentences":[{"text":"Yes.","start":24.425,"end":24.925,"sentiment":"neutral","sentiment_score":-0.13315841555595398}],"sentiment":"neutral","sentiment_score":-0.13315841555595398,"channel":0,"num_words":1,"start":24.425,"end":24.925},{"sentences":[{"text":"sir.","start":24.575,"end":24.814999,"sentiment":"neutral","sentiment_score":-0.23684731125831604},{"text":"I think you've got the wrong person.","start":24.814999,"end":26.275,"sentiment":"negative","sentiment_score":-0.6126978823116848},{"text":"I'm I'm just the employee of the business, so that that's alright.","start":26.494999,"end":29.075,"sentiment":"neutral","sentiment_score":-0.3170570681492488}],"sentiment":"negative","sentiment_score":-0.41652086526155474,"channel":1,"num_words":20,"start":24.575,"end":29.075},{"sentences":[{"text":"Do you have who is this person that we can talk to about it?","start":30.345,"end":34.44,"sentiment":"neutral","sentiment_score":-0.14668182656168938}],"sentiment":"neutral","sentiment_score":-0.14668182656168938,"channel":0,"num_words":14,"start":30.345,"end":34.44},{"sentences":[{"text":"And they're they're actually based overseas, and they're IT based overseas, so you probably you got some sort of a wrong number.","start":34.63,"end":40.73,"sentiment":"negative","sentiment_score":-0.3875439031557603}],"sentiment":"negative","sentiment_score":-0.3875439031557603,"channel":1,"num_words":22,"start":34.63,"end":40.73},{"sentences":[{"text":"Oh, okay.","start":41.72294,"end":42.12294,"sentiment":"neutral","sentiment_score":-0.08350152522325516},{"text":"They are based in overseas.","start":42.12294,"end":44.14294,"sentiment":"neutral","sentiment_score":-0.07960099279880524},{"text":"Okay.","start":44.202938,"end":44.522938,"sentiment":"neutral","sentiment_score":0.007781105116009712},{"text":"Got","start":44.522938,"end":44.682938,"sentiment":"neutral","sentiment_score":0.027028802782297134}],"sentiment":"neutral","sentiment_score":-0.058910900726914406,"channel":0,"num_words":9,"start":41.72294,"end":44.682938},{"sentences":[{"text":"Yes.","start":44.542873,"end":45.042873,"sentiment":"neutral","sentiment_score":0.0708162933588028}],"sentiment":"neutral","sentiment_score":0.0708162933588028,"channel":1,"num_words":1,"start":44.542873,"end":45.042873},{"sentences":[{"text":"it.","start":44.682938,"end":44.842937,"sentiment":"neutral","sentiment_score":0.108307383954525},{"text":"Thank you, sir.","start":44.842937,"end":45.642937,"sentiment":"positive","sentiment_score":0.4702795644601186},{"text":"Take care.","start":45.642937,"end":46.12294,"sentiment":"positive","sentiment_score":0.4128948301076889}],"sentiment":"positive","sentiment_score":0.3908226229250431,"channel":0,"num_words":6,"start":44.682938,"end":46.12294},{"sentences":[{"text":"Thank","start":45.982872,"end":46.30287,"sentiment":"positive","sentiment_score":0.4162667691707611}],"sentiment":"positive","sentiment_score":0.4162667691707611,"channel":1,"num_words":1,"start":45.982872,"end":46.30287},{"sentences":[{"text":"Bye","start":46.12294,"end":46.362938,"sentiment":"positive","sentiment_score":0.35632380843162537}],"sentiment":"positive","sentiment_score":0.35632380843162537,"channel":0,"num_words":1,"start":46.12294,"end":46.362938},{"sentences":[{"text":"you.","start":46.30287,"end":46.80287,"sentiment":"positive","sentiment_score":0.3630027770996094}],"sentiment":"positive","sentiment_score":0.3630027770996094,"channel":1,"num_words":1,"start":46.30287,"end":46.80287},{"sentences":[{"text":"bye.","start":46.362938,"end":46.862938,"sentiment":"neutral","sentiment_score":0.1320858746767044}],"sentiment":"neutral","sentiment_score":0.1320858746767044,"channel":0,"num_words":1,"start":46.362938,"end":46.862938}]},"summary":{"result":"success","short":"Abby from TechnoWand calls a customer to check if they have IT or recurring issues. The customer explains that they are an IT employee and the call is ended with Abby thanking them and saying goodbye."},"intents":{"segments":[]},"sentiments":{"segments":[{"text":"Hello. This is Vienna. Hi.","start_word":0,"end_word":4,"sentiment":"neutral","sentiment_score":0.061754610389471054},{"text":"Good morning, sir.","start_word":5,"end_word":7,"sentiment":"positive","sentiment_score":0.3516231179237366},{"text":"This is Abby. I'm calling in behalf of Daniel from TechnoWand. We're based in Spring yeah. We're based in Springfield, Brisbane. Yes. Who are you calling on behalf of, sir? Daniel from TechnoOne. We are reaching out because he wanted to check if you do have IT issues or recurring issues. No. No, Yes. sir.","start_word":8,"end_word":62,"sentiment":"neutral","sentiment_score":0.027910448610782623},{"text":"I think you've got the wrong person.","start_word":63,"end_word":69,"sentiment":"negative","sentiment_score":-0.6156455278396606},{"text":"I'm I'm just the employee of the business, so that that's alright. Do you have who is this person that we can talk to about it?","start_word":70,"end_word":95,"sentiment":"neutral","sentiment_score":-0.2481570839881897},{"text":"And they're they're actually based overseas, and they're IT based overseas, so you probably you got some sort of a wrong number.","start_word":96,"end_word":117,"sentiment":"negative","sentiment_score":-0.35325348377227783},{"text":"Oh, okay. They are based in overseas. Okay. Got Yes. it.","start_word":118,"end_word":128,"sentiment":"neutral","sentiment_score":-0.025807131081819534},{"text":"Thank you, sir. Take care. Thank Bye you.","start_word":129,"end_word":136,"sentiment":"positive","sentiment_score":0.41514289379119873},{"text":"bye.","start_word":137,"end_word":137,"sentiment":"neutral","sentiment_score":0.1768074631690979}],"average":{"sentiment":"neutral","sentiment_score":-0.07543609086857285}}}}